[Resolved] Vodafone — Useless customer care

 
680 Reviews
 rvinraj
Useless customer care

I am Ravindra one of the customer of "Vodafone" having a mobile number-[protected] suffering from the worse services just because of Useless "Customer Care Services.
My purpose of writing is only to tell other people of Vodafone how much Useless company management you are having in Mumbai, no one is sincere here in working.
since last few months and I am unable to talk to the customer care department as the number 111 is always busy. Every month they are charging for an unwanted service.


By Unsatisfied Vodafone Customer,
Ravindra

Useless customer care
Complaint marked as Resolved Dec 3, 2016
Verified Support
Vodafone India Customer Care's response, Mar 20, 2012
Hello Nitindhureja,

Please share an alternate contact number with us here http://bit.ly/GzLm8G and a convenient time for us to address your concern better. You can also write to us at vodafonecare.del@vodafone.com for further assistance.

Regards,
Vodafone Customer Care
Verified Support
Vodafone India Customer Care's response, Jun 18, 2012
Hello Manikagoyal,

We regret any inconvenience caused. Please share your number with us here http://bit.ly/MlynXt We'll look into the matter and get back to you at the earliest.

Regards,
Vodafone Customer Care
Verified Support
Vodafone India Customer Care's response, Sep 10, 2012
Hello Dr. Prabhuraj,

Thank you for your time on our call. We hope we were able to assist you with your concern.

Regards,
Vodafone Customer Care, Chennai.
Complaint comments  679 Comments     Updated: Share0Tweet0Share0

Comments

Respected Sir/Madam
I have a cell no of your company no [protected] .My complaint is that till date i have not received any bill regarding my calling.In a month ago i went to your Vodafone office located at Ludhiana.They tell me that i can send my email id for bill mailing.I sent my mail address ravinderravi100@yahoo.com but the company sent the bill an other id ravindrravi100@ yahoo.com. Kindly correct my mail id spelling and bill sent to me once again Thanks Ravinder Singh .

Vodafone — Need some info

Hi,

I need Full Address of below number , it's quite Urgent :
Mobile : +91 [protected]
In Miss Behave and threat from costumer care boys vi-jay on dated 4-4-2012 in pm and threat on personnel number [protected]and [protected] again and again he disturb me and challenge me... Say, I've many powers in costumer care I can closed your number then you Se what i do.Please take action against him other wise we going to court and take legal action against Vodafone. Virender Garg -[protected]
Yes your are correct this is the worst customer care, .
Hi Ajitha,

Please find the below email for your reference .
My bill for the month of may as on 5th may for the phone no [protected] is Rs 1476,

Let me remind you the ladt month scenario and the words of your email:-

The rework for the period 05/04/12 to 10/04/12 would be done and reversal if any would be passed post bill generation on 05/05/12. Your current payable outstanding towards the bill dated 05/04/12 post reversal is Rs. 491.05/- and we request you to kindly remit the same.
I have been calling the complaint dept 198 number, ten times in a day and have spoken to Yuvraj, Balaji, Rajalakshmi and so many associates and have asked them to help me with my billing so that I process my payment, but no body has helped me, everybody places the call on hold for 20min and dont even help us to get the issue resolvedand finally disconnects the call

I was expecting a waiver from 5th till 10th of april for vodafone mobile connect service which I did not get, hence I can find my bill to be Rs 1476 for the month of may, can you explain me how?, I am tired of asking my call detail reports, nobody is helping me for this too

Can you explain me why you have added vodafone live and vodafone mobile connect service in my billing, when I have not asked for that service .
Vodafone associate tells me that by default Vodafone live and vodafone mobile connect services are there -You give whatever you want by default but it is not my problem to make the payment for all the unwanted service you give and you also force and torture to pay, this is rediculous. When I have just asked for 98 rs 1GB plan then why are adding all the other unwanted services - vodafone live and vodafone connect and billing me everymonth and now my call service for both the numbers [protected] and [protected] is disconnected

Who is responsible ?
I am not telling that I will not make the payment, please send me the correct call history and usage history and if this same has to contimue then would like to end this service
With whose permission have you activated vodafone live and vodafone moblie service for [protected] and [protected] and you are billing me every month
And can you tell me the reason for the diconnection of service

Let me also remind you words in the email below

We wish to inform that the Vodafone Mobile connect plan with a benefit of 1GB at a monthly rental of Rs. 98/- is active with effect from 10/04/12.


I have only activated the 98rsplan not other services, please correct my billing.I would like you to correct my billing nd I would also like to handover your sim

I would like to say Associates of vodafone doesnt understand customers especiallybalaji and yuvraj from 198 complain dept, they have promised to call back but have not received any call from them


I need the correction for both the numbers
[protected]
[protected]

And I am not going to make any payment for any service which I have not taken .Please stop this daily torture, correct your billing first


Thankyou
Nisha


On Thu, Apr 19, 2012 at 10:32 AM, NodalTN <nodal.tamilnadu@vodafone.com> wrote:
Dear Ms. Nisha, This has reference to your email dated 13/04/12 regarding the concerns related to billing for the mobile number [protected]. Our Nodal Relationship Officer Ms. Soniya has explained the scenario in detail. We wish to inform that the Vodafone Mobile connect plan with a benefit of 1GB at a monthly rental of Rs. 98/- is active with effect from 10/04/12. Please be informed that an amount of Rs. 3026.74/- had been reversed to your account towards Vodafone Mobile Connect service in the bill dated 05/04/12. The rework for the period 05/04/12 to 10/04/12 would be done and reversal if any would be passed post bill generation on 05/05/12. Your current payable outstanding towards the bill dated 05/04/12 post reversal is Rs. 491.05/- and we request you to kindly remit the same. Further, we have noted your feedback on the behavior of our Store Executives and assure you that this is not reflective of our approach to customer service. Necessary actions have been taken to avoid such instances in future We regret the inconvenience caused to you in this regard and look forward to your association with us. Kindly note the docket number[protected] for further reference. In case you need further assistance, please do call or email us. Happy to help, Ajitha RajNodal Officer Contact numbersVodafone Care: 111 or +91- [protected] For complaints/requests: 198 (toll free) Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail : nodal.tamilnadu@vodafone.comWebsite : www.vodafone.in From: NISHA NAIR [mailto:jiya012345@googlemail.com]
Sent: 13 April 2012 08:22 AM
To: RTN-CS-Appellate TamilNadu
Subject: Fwd: Incorrect billing -Vodafone Hi, My name is Nisha Bishwanath.I have two CUG connections -[protected] used by me and [protected] used by my husband Anand.Issue-Incorrect billing -On 26th of March, we both went to Avinashi road vodafone store to get a new duplicate sim as we lost our phone . The associate helped us with a duplicate sim, we made the payment for both our connections and we also asked for internet services for 2g-98rs plan, instead of putting us into a 98rs 2g plan the associate has put us into a normal plan without my knowledge and I got a bill of 4500rs . This a store level issue in which he has put us in a wrong plan, whereas he was clearly mentioned and told about the plan which we wanted, Because of his misunderstanding, we are suffering by not having network service which is ceased and we are billed incorrect. This is rediculous. We have sent so many hours over the phone where the customer service agent just placed our call on hold and never call us back or tried to resolve the issue . I must say most of the people dont understand EnglishI would like to say that last eveningI was communicating with Balaji who is the store manager of Avinashi road vodafone store, who told that no services got activated from his store about the internet, but he has a details of our bill payment which was made at avinashi road store, why he doesnt have details about the internet service that his store associate activated for us ?Why did this misunderstanding happenend why did the associtae put us into a normal mode plan instead of 2g plan of 98rs, when all the plans where explained by him to us, why there is no documentation about the internet facility, there is no procedure followed by the store, no working standards . The store manager Balaji doesnt understand English, how do vodafone expect customers to communicate and if there is no documentation and no proof of this internet service by store level then by whose permission am I in a Internet normal mode and billed 4500rs from 26th march till date . Why should I pay for this Another issue - Yesterday I could find that in my number [protected] internet was activated, and I never applied for this connection, no service agreement nothing, by whose permission did this happen.I asked this question to Balaji the store manager of avinashi road and to t nagar store manager, who anwsered that madam the internet will get activated in your sim automatically, the other question I asked when I dint apply for this and its does without my permission, how will I come to know, these managers anwsered you will come to know when you will exceed your credit limit and then your services will get disconnected and you need to make the payment . This is nonsence and fraud that without the customers permission and, without my permission you are activating internet I am not aware of it and I willl be charged, no matter if I am not aware of it . If your managers are like this then how will be the associates.The same thing has happened with my husband, the associate did not do any documentation about the plan, no manaual documentation happened, no plan was applied by the associate which is not my problem because of which I need to suffer and when I asking for help from Balaji the store manager he is telling that no internet services get activated from his store . He is telling lies and then how come the internet of a normal mode got activated instead of 2g plan . How am I billedPlease explain me The agents are worse and no body knows how to value customers and solve their problems . I will not come to know about the plan untill the associate tells me and I am a corparate customer since nov2007 having CUG connection then why will I go for a normal plan leaving 98rs planRequesting the Vodafone to please try to help me as we are suffering with is plroblem more than a week, kindly help me Nisha

Reply Forward


NISHA NAIR
8:15 AM (21 minutes ago)

to vodafonecare.tn, anand_hut, nodal.tamilnadu, Anand





Hi Ajitha,


This is regarding docket number[protected]

Please find the below email for your reference .
My bill for the month of may as on 5th may for the phone no [protected] is Rs 1476,

Let me remind you the ladt month scenario and the words of your email:-

The rework for the period 05/04/12 to 10/04/12 would be done and reversal if any would be passed post bill generation on 05/05/12. Your current payable outstanding towards the bill dated 05/04/12 post reversal is Rs. 491.05/- and we request you to kindly remit the same.
I have been calling the complaint dept 198 number, ten times in a day and have spoken to Yuvraj, Balaji, Rajalakshmi and so many associates and have asked them to help me with my billing so that I process my payment, but no body has helped me, everybody places the call on hold for 20min and dont even help us to get the issue resolvedand finally disconnects the call

I was expecting a waiver from 5th till 10th of april for vodafone mobile connect service which I did not get, hence I can find my bill to be Rs 1476 for the month of may, can you explain me how?, I am tired of asking my call detail reports, nobody is helping me for this too

Can you explain me why you have added vodafone live and vodafone mobile connect service in my billing, when I have not asked for that service .
Vodafone associate tells me that by default Vodafone live and vodafone mobile connect services are there -You give whatever you want by default but it is not my problem to make the payment for all the unwanted service you give and you also force and torture to pay, this is rediculous. When I have just asked for 98 rs 1GB plan then why are adding all the other unwanted services - vodafone live and vodafone connect and billing me everymonth and now my call service for both the numbers [protected] and [protected] is disconnected

Who is responsible ?
I am not telling that I will not make the payment, please send me the correct call history and usage history and if this same has to contimue then would like to end this service
With whose permission have you activated vodafone live and vodafone moblie service for [protected] and [protected] and you are billing me every month
And can you tell me the reason for the diconnection of service

Let me also remind you words in the email below

We wish to inform that the Vodafone Mobile connect plan with a benefit of 1GB at a monthly rental of Rs. 98/- is active with effect from 10/04/12.


I have only activated the 98rsplan not other services, please correct my billing.I would like you to correct my billing nd I would also like to handover your sim

I would like to say Associates of vodafone doesnt understand customers especiallybalaji and yuvraj from 198 complain dept, they have promised to call back but have not received any call from them


I need the correction for both the numbers
[protected]
[protected]

And I am not going to make any payment for any service which I have not taken .Please stop this daily torture, correct your billing first, this month again, mobile connect and vodafone live is added which will again raise my credit limit and disconnect my services, past two months because of your billing problem my service line is getting disconnected, I would like to get my rental reduceced for the months I did not get service and I need the hardcopy every month and soft copy also, then only I will make the payment

Why is 2G net disconnected when I go to coimbatore, Coimbatore also comes under tamilnadu. I have so many issues but nobody is there to help me
Thankyou Nisha

On Thu, Apr 19, 2012 at 10:32 AM, NodalTN <nodal.tamilnadu@vodafone.com> wrote:
Dear Ms. Nisha, This has reference to your email dated 13/04/12 regarding the concerns related to billing for the mobile number [protected]. Our Nodal Relationship Officer Ms. Soniya has explained the scenario in detail. We wish to inform that the Vodafone Mobile connect plan with a benefit of 1GB at a monthly rental of Rs. 98/- is active with effect from 10/04/12. Please be informed that an amount of Rs. 3026.74/- had been reversed to your account towards Vodafone Mobile Connect service in the bill dated 05/04/12. The rework for the period 05/04/12 to 10/04/12 would be done and reversal if any would be passed post bill generation on 05/05/12. Your current payable outstanding towards the bill dated 05/04/12 post reversal is Rs. 491.05/- and we request you to kindly remit the same. Further, we have noted your feedback on the behavior of our Store Executives and assure you that this is not reflective of our approach to customer service. Necessary actions have been taken to avoid such instances in future We regret the inconvenience caused to you in this regard and look forward to your association with us. Kindly note the docket number[protected] for further reference. In case you need further assistance, please do call or email us. Happy to help, Ajitha RajNodal Officer Contact numbersVodafone Care: 111 or +91- [protected] For complaints/requests: 198 (toll free) Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail : nodal.tamilnadu@vodafone.comWebsite : www.vodafone.in From: NISHA NAIR [mailto:jiya012345@googlemail.com]
Sent: 13 April 2012 08:22 AM
To: RTN-CS-Appellate TamilNadu
Subject: Fwd: Incorrect billing -Vodafone Hi, My name is Nisha Bishwanath.I have two CUG connections -[protected] used by me and [protected] used by my husband Anand.Issue-Incorrect billing -On 26th of March, we both went to Avinashi road vodafone store to get a new duplicate sim as we lost our phone . The associate helped us with a duplicate sim, we made the payment for both our connections and we also asked for internet services for 2g-98rs plan, instead of putting us into a 98rs 2g plan the associate has put us into a normal plan without my knowledge and I got a bill of 4500rs . This a store level issue in which he has put us in a wrong plan, whereas he was clearly mentioned and told about the plan which we wanted, Because of his misunderstanding, we are suffering by not having network service which is ceased and we are billed incorrect. This is rediculous. We have sent so many hours over the phone where the customer service agent just placed our call on hold and never call us back or tried to resolve the issue . I must say most of the people dont understand EnglishI would like to say that last eveningI was communicating with Balaji who is the store manager of Avinashi road vodafone store, who told that no services got activated from his store about the internet, but he has a details of our bill payment which was made at avinashi road store, why he doesnt have details about the internet service that his store associate activated for us ?Why did this misunderstanding happenend why did the associtae put us into a normal mode plan instead of 2g plan of 98rs, when all the plans where explained by him to us, why there is no documentation about the internet facility, there is no procedure followed by the store, no working standards . The store manager Balaji doesnt understand English, how do vodafone expect customers to communicate and if there is no documentation and no proof of this internet service by store level then by whose permission am I in a Internet normal mode and billed 4500rs from 26th march till date . Why should I pay for this Another issue - Yesterday I could find that in my number [protected] internet was activated, and I never applied for this connection, no service agreement nothing, by whose permission did this happen.I asked this question to Balaji the store manager of avinashi road and to t nagar store manager, who anwsered that madam the internet will get activated in your sim automatically, the other question I asked when I dint apply for this and its does without my permission, how will I come to know, these managers anwsered you will come to know when you will exceed your credit limit and then your services will get disconnected and you need to make the payment . This is nonsence and fraud that without the customers permission and, without my permission you are activating internet I am not aware of it and I willl be charged, no matter if I am not aware of it . If your managers are like this then how will be the associates.The same thing has happened with my husband, the associate did not do any documentation about the plan, no manaual documentation happened, no plan was applied by the associate which is not my problem because of which I need to suffer and when I asking for help from Balaji the store manager he is telling that no internet services get activated from his store . He is telling lies and then how come the internet of a normal mode got activated instead of 2g plan . How am I billedPlease explain me The agents are worse and no body knows how to value customers and solve their problems . I will not come to know about the plan untill the associate tells me and I am a corparate customer since nov2007 having CUG connection then why will I go for a normal plan leaving 98rs planRequesting the Vodafone to please try to help me as we are suffering with is plroblem more than a week, kindly help me Nisha



Reply Reply to all Forward


NISHA NAIR
8:34 AM (2 minutes ago)

to appellate.tami., nodal.tamilnadu, vodafonecare.tn, Anand, anand_hut





On Mon, May 28, 2012 at 8:04 AM, NISHA NAIR <jiya012345@googlemail.com> wrote:

Hi Ajitha,

Please find the below email for your reference .

docket number[protected]
My bill for the month of may as on 5th may for the phone no [protected] is Rs 1476,

Let me remind you the ladt month scenario and the words of your email:-

The rework for the period 05/04/12 to 10/04/12 would be done and reversal if any would be passed post bill generation on 05/05/12. Your current payable outstanding towards the bill dated 05/04/12 post reversal is Rs. 491.05/- and we request you to kindly remit the same.
I have been calling the complaint dept 198 number, ten times in a day and have spoken to Yuvraj, Balaji, Rajalakshmi and so many associates and have asked them to help me with my billing so that I process my payment, but no body has helped me, everybody places the call on hold for 20min and dont even help us to get the issue resolvedand finally disconnects the call

I was expecting a waiver from 5th till 10th of april for vodafone mobile connect service which I did not get, hence I can find my bill to be Rs 1476 for the month of may, can you explain me how?, I am tired of asking my call detail reports, nobody is helping me for this too

Can you explain me why you have added vodafone live and vodafone mobile connect service in my billing, when I have not asked for that service .
Vodafone associate tells me that by default Vodafone live and vodafone mobile connect services are there -You give whatever you want by default but it is not my problem to make the payment for all the unwanted service you give and you also force and torture to pay, this is rediculous. When I have just asked for 98 rs 1GB plan then why are adding all the other unwanted services - vodafone live and vodafone connect and billing me everymonth and now my call service for both the numbers [protected] and [protected] is disconnected

Who is responsible ?
I am not telling that I will not make the payment, please send me the correct call history and usage history and if this same has to contimue then would like to end this service
With whose permission have you activated vodafone live and vodafone moblie service for [protected] and [protected] and you are billing me every month
And can you tell me the reason for the diconnection of service

Let me also remind you words in the email below

We wish to inform that the Vodafone Mobile connect plan with a benefit of 1GB at a monthly rental of Rs. 98/- is active with effect from 10/04/12.


I have only activated the 98rsplan not other services, please correct my billing.I would like you to correct my billing nd I would also like to handover your sim

I would like to say Associates of vodafone doesnt understand customers especiallybalaji and yuvraj from 198 complain dept, they have promised to call back but have not received any call from them


I need the correction for both the numbers
[protected]
[protected]

And I am not going to make any payment for any service which I have not taken .Please stop this daily torture, correct your billing first


Thankyou

Nisha







On Thu, Apr 19, 2012 at 10:32 AM, NodalTN <nodal.tamilnadu@vodafone.com> wrote:

Dear Ms. Nisha, This has reference to your email dated 13/04/12 regarding the concerns related to billing for the mobile number [protected]. Our Nodal Relationship Officer Ms. Soniya has explained the scenario in detail. We wish to inform that the Vodafone Mobile connect plan with a benefit of 1GB at a monthly rental of Rs. 98/- is active with effect from 10/04/12. Please be informed that an amount of Rs. 3026.74/- had been reversed to your account towards Vodafone Mobile Connect service in the bill dated 05/04/12. The rework for the period 05/04/12 to 10/04/12 would be done and reversal if any would be passed post bill generation on 05/05/12. Your current payable outstanding towards the bill dated 05/04/12 post reversal is Rs. 491.05/- and we request you to kindly remit the same. Further, we have noted your feedback on the behavior of our Store Executives and assure you that this is not reflective of our approach to customer service. Necessary actions have been taken to avoid such instances in future We regret the inconvenience caused to you in this regard and look forward to your association with us. Kindly note the docket number[protected] for further reference. In case you need further assistance, please do call or email us. Happy to help, Ajitha RajNodal Officer Contact numbersVodafone Care: 111 or +91- [protected] For complaints/requests: 198 (toll free) Nodal Officer : +91- [protected] (Available between 9:30 a.m. to 6 p.m. Monday to Friday) Fax number : +91- [protected] E-mail : nodal.tamilnadu@vodafone.comWebsite : www.vodafone.in
Rightly said...

Vodafone — No service at 24 hour mini store.

I have purchased a vodafone data card 3 G perv month. I need to recharge the same and want to inquire some info regarding my card so i went to vodafone mini store. I am working in bank i dont have time in week days so on sat.i.e on 16th june 2012 at 5pm i went to vodafone mini store near to Minerva Resturant on the way to Rajbhavan road for inquiry. I was surprise to see that there were 5-6 counters but not a single executive was there in the store. one line was there for taking cash for billing ones. Then security guard came and ask wht do i want i said i want some information pls call some executive. he asked postpaid or prepaid. i said i want info for 3G datacard he gave me 1 leaflet and said these are the offers offered by vodafone. i asked him to call someone as i need to do inquiry for my 3G card. He said no one is there these are the offers read it. i was surprised that Vodafone like brand with promise of 24 hours customer care service, such kind of rubbish service they provide. Not a single executive was there at 5pm in store to handle customer inquiry..?????? I can know the leaflet stuff on internet also i went to store to get some valuable info of my card
Now again i have to wait for whole week for sat. to come with no assurance that this time somebody would be there to interact with customer. i want somebody to take action on this.
Sir

Kindly go though the undermentioned e mails which clearly shows the harassment met by your officials. After a long correspondence I could succeed in getting portability on my mobile numbers [protected] and [protected]. The portability was allowed after getting all the dues cleared. As per advise of your officials on 29.5.12 I deposited Rs 1600/- & 400/-, again after your demand I deposited Rs 800/- & 400/- and again as per your demand on the third time I deposited Rs 350/- & 50/- on 14.6.12. I was given to understand that some surplus amount is being got deposited in both the accounts as discounts etc have not been allowed yet and excess amount shall be refunded later on. At that time I contacted Mr Kumar Gaurav Arora at Karnal Office at Mob no [protected] and discussed my problem with him. He also informed me that there is no issue of outstanding bill in this case. But to my suprise I recieved message on both the numbers as "YOU HAVE A BILL PENDING WITH PREVIOUS OPERATOR. PLEASE PAY TODAY ENSURING CONTINUED SERVICES"

This type of highhandedness is not tolerable any more. Are you people are collecting any HAFTA from the consumers. I may be supplied with the detailed bill at my mailing address and my excess amount got deposited may be refunded to me.

In case you people tried to get blocked my mobile with this type of tactics you will be liable to pay damages to the undersigned and legal action shall be taken against you at your cost and responsibility.

Kindly get stopped this type of nasty messages and in fact get my amount refunded which was got deposited in excess at the time of allowing portability with the promise to refund the same afterwards. Also supply me the copies of my detailed bills which have not been sent to me, which is your primary duty before raising any issue of under payment.

Satish Kumar Chopra
[protected]
I HAVE ACTIVATED THE DND SERVICE 3 TIMES AS FAR AS MY KNOWLEDGE TO MY MOBILE NUMBER [protected], I WONDER WHY I GET THE THOSE ADVERTISING SMS AGAIN AND AGAIN DAILY. TRIED REACHING THE DAMN CUSTOMER CARE - NO RESPONSE, MAILED THE CUSTOMER CARE - NO RESPONSE !! I DON'T KNOW WHAT ELSE'S IS LEFT OVER OTHER THIS, USELESS SERVICE AT TIMES AND USELESS RESPONSE.
s.. correct. I am from Chennai and the c.care store as they call here in North.Usman Rd., Chennai-17. also function in the same way as you say Mr.Kamaraj.
I had several bad experiences with them but still left with no choice because 1. it is nr my residnce 2. it is same like this everywr.
They train their exec. to HARASS, CHEAT, AND EXTORT customers very well which you failed to note is a sad thing because they are not untrained as you say.
The exec. employ all tactics to ensure you don't get what you want.
Hi Myself Hemant I am using vodafone prepaid connection ph no [protected] suddenly they activate my 3g services now every second they are deducting money out of my account or when i am trying to reach customer care from IVR there is no option where i can speek to any exceutive..plz resolve this matter.
Realy true.they all must be slapped in public.Useless and shameless people.

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