[Resolved]  Vodafone — email address

Mr Marten Pieters,

I am a resident of Mumbai. I have received 3 bills for numbers- [protected], [protected], [protected]- I don't have and have never been issued these phones. Your call centre asked me to mail Mumbai care-whom I had mailed last month for a similar issue and got not response from. On asking for another id, they put me on hold and then after some time disconnected the phone- this behaviour when you charge me for the call to Vodafone care. Terrible service, terrible support. Kindly look into this.

I do not know if this is identity theft or fraud or a mistake (3 mistakes, up from 1 last month). I need an email confirmation that these bills are not for me and will not affect my credit history.

Regards,
Mrs. kumar

hello sir my no [protected] tis no not connect to customer care please cure that problem

sir,
With reference to my phone no [protected], regarding this no i wish to submit that i have made the payment of Rs.1242/- on dated 23/10/2012 to m/s chetna communication, shop 13 near mother dairy sector-22 huda market, Gurgaon ( H R), vide their receipt no 5275, which was collected by Mr. jay shanker contact no- [protected], but I regret to write that till date the above said payment was no credited to my account, due to which my no- [protected] was no restored . kindly look in to matter & do the needful at your earliest possible.
P K Grover

Respected Sir,
I'm a pre-paid customer of Vodafone. And since 28th November, 2012, I have been receiving service replies every time I send an SMS. This is a an exasperating experience. My family members and friends also complain the same. Kindly stop that.
Thank you

[protected] uk registered not working philippines last two days SMART GLOBE coverage area and payed up i get no text messages because of this reply my globe #[protected]

Hi
I just called your customer care number at 1505 hrs from no [protected] and my call was transferred to some other of your executive and the way he responded made me feel as if i had done something wrong by calling your customer care. HE has no ethics nd no manners as to how to deal with a customer. Kindly look into the matter.

Regards
Ravindra
[protected]

I received a message from Vodafone to recharge mobile with RS 333 & RS 222 . It will give full talktime and and same number(333 or 222) of local messages free. I recharge my mobile with 333 and now it is showing in secondary balance. I called to customer care to know about secondary balance. They said 2 days back they have changed the rule of these recharge, on which std package, Internet package and other normal facilities will not be used as main balance (The way we normally recharge our mobile with full talk time). It will be used when there is no main balance in your account. I have requested them to transfer my amount to main balance . They said it is not possible. So even after recharging 555(333+222) I have to recharge once again for normal use. they never mention this policies before recharging mobile. So i am feeling like i lost my RS 555 plus giving extra headache.

I have recharged for Full talk time Rs 222 on 16/12/2012. To my surprise the amount is added only with secondary balance. The shop where i recharged is unable to explain the discrepancy. Can you please help

Hiiiiiiii.

This is deepak & I have taken 150 plan which postpaid & the you guys told me that Vodafone to Vodafone one No# would be free but I did not get such of solution till date. I would request to you please consider it because I highly to much dis pointed. So hoping that you would consider my complain. Awaiting your reply.


Thanks

Deepak
[protected]

i get signal bar but, my number has been barred.
i have submitted my documents 3 times..there is no any correction or rejection in it said by your distributor.
i can not call 117.
call center says "your document has not been reached"

i am M.N.P.(number got activated for almost 10days) customer and suffering from last 15 days. none of these wanna take responsibility of my SIM..
you can check check my history that how many times i have tried 117 and 198 & a number of time to visit your Distributor..
i found worst services of Vodafone, even i have suggested many one to Vodafone..
my problematic number:[protected]
alternate number: [protected]
hope for better resolution!!

i am a vodafone user. i dont get a proper network at my area. please do the needful or i will have to shift on to another telecom service.
my area is
shiv tej plaza,
sec-28, plot 72,
nerul(w) navimumbai

Dear

I applied for Postpaid number on December 28, 2012 and opted the plan for Rs. 149. Vodafone Executive Nitin [protected] send the Devender [protected] for collecting the documents. I gave my photograph, Driving License copy, Bank Statement Copy and prepaid sim card copy as document required for postpaid number. He informed me my number will be activated with in 72 hours. But even after 120 hours my number has not activated and i called many times to Nitin and devender but they are not replying and from even the customer care executive are not replying properly due to seperate division of postpaid and they are saying your call cannot be transferred to postpaid because of prepaid customer. I am using the number of Vodafone from more than 3 years but this is very disappointing service i am facing from Vodafone which cannot be expected from Vodafone (A Big Network). So please resolve the issue as earlier as possible otherwise let me know if it is not possible to resolve the issue so i can choose another option.

Dear Sir,

My name is Raktim Adhikari & my mobile no. is [protected] (Vodafone prepaid). Yesterday I got a SMS about picture massage and you have asked to dial *551# to know more about it. I have dialed *551# and the service massage came that my request has been processed & will be activated within a short period.

This is to inform you that this is very unfortunate that you have sent this type of SMS where you have written to dial *551# know about the pic massage but after dialing your service massage for activating that particular item.

If it is activated by chance please deactivate it immediately without deducting any amount from my account.

Regards
Raktim Adhikari
[protected]

I am Amardeep Kumar my mobile no. +91-[protected] nd rightnow I am in abroad but mobile no. Is not working like incoming calls incoming messages or out going calls all this thing are not working plz help me bye this e-mail Id - [protected]@yahoo.com

My name is Ankur Jyoti Kumar from Guwahati, Assam and i have been using Vodafone K3772 USB stick 3G from 23/1/2013...But it is showing roaming and because of this my internet speed is getting very slow...I don't know why it is showing roaming as m not out side my state kindly suggest me what to do... Mobile no:[protected] E-mail id:[protected]@gmail.com

Dear Sir,

My cell no is [protected]

Network icon is not coming on my mobile since 6th Jan. 7th Jan i called to customer care and he taken my alternate no to check and call but no reply received so far. on 12th Jan, i gone to vodafone store @ palam vihar, gurgaon and replaced my sim then also till today this new sim has not acivated. I top of that whenever i call to customer care or 198 they advised me to go again on that store to re-check. Why cant they make a call and solve my issues or they can provide that store no. This is really rediculious and worst service i have seen ever.

Santosh Kumar Singh
Alternate no [protected]

Sir,
We want to sell our Bengali movie audio songs for caller tune.What is your procedure??

Thank You
Suraj ([protected])

sir,
i got a blackberry phone and this is time ever i use it. so i called vodafone customer care for assistance. they misguide me that plan of rs. 399/month will make you download unlimited and no cost will be charged on internet except video streaming and vodafone live.i said okay and got the plan.
now i am upgrading my BBM and it charged from my main balanced. and i again called your customer care.they are very rude. they ask for wait wait wait every time. after aprox. 15 minutes they transfer my call to supervisor. and he said i can not give your money back. if you misguide us and don't help us, then where will we go.?
its a request if you understand my problem. and help me out. its not about money i've lost. but make sure that this will never happen again and never misguide any customer .
thanking you
nayan([protected])

I called Vodafone customer care for new postpaid connection.

Your customer are rep mr omprakash mobile no [protected] visited me gave me new sim . The new mobile no was [protected]. I put this sim in my mobile it was not working as mobile was showing no sim in 3 different mobile. I tried to call Omprakash, he didn't pick up the phone. I tried customer care they say you go to store. I don't know What to do?

So I applied I more sim on Jan 25, 13.Your customer care representative named Jeeva, Mobile no. [protected] visited at my home he got all the documents and 1 photo on jan 26, 13. He also gave me confirmation slip. The number given to me is [protected]. Sim no

It was informed that connection will be activated in 48 hrs and then I will have to call on 117 for verification. But my phone even after 3 days showing out of service area and I unable to do verification.

I made call to Jeeva, he is not Even picking mobile or responding sms. i have discuss this matter with customer care vodafone. they are not able to give any satisfactory reply to me as there is no record with them.

therfore you are requested to registed my complain against the Jeeva and omprakash and their mobile no given to above. and return my all the documents & photo to the under sign.

This is the 2 nd time it has happened. Ultimately now I will never try to get any Vodafone connection as I am unable to get and use from last one month. I hope Vodafone will look into the matter and take some action.


Thanks & Regards,
Rajneesh AGARWAL
Escorts Limited

Mobile No [protected]

Dear Sir,
It is intimated that we are a group of Companies ie.BRG Group in Orissa.For last 06 years we are customer of Air tel.On 31st January, we have switched over to Voda Phone with 150 new Mob.connections.But I am sorry to say that in view of your poor services and irresponsible behaviour of concerned staff, indeed we are repenting that why did we take a wrong step to switch over Voda phone.You marketing official namely Mrs.Sagrika Mohapatra time and again had assured us that voda phone will provide excellent services but all appeared to be bundle of falsehood. Now you are requested to improve your net work services with out further delay lest we are compelled to abandon the connections please.
Regards,
B S Naruka Mob.[protected]