[Resolved] Vodafone — No one care about complaint not even CEO | |
Dear Mr. Phanasgaonkar, Thank you for your email dated 05/03/10, regarding Vodafone mobile number [protected] and [protected]. Further to our conversation dated 06/03/10, we wish to inform you that we are unable to waive the bill towards the above mentioned numbers. Mr. Phanasgaonkar, we request you to pay the amount due of Rs. 1348.66 and Rs. 185.08 at the earliest for Vodafone mobile numbers [protected] and [protected], respectively. Happy to help, Deepa Kadam On behalf of Corporate Office Vodafone Care Contact numbers Vodafone Care : 111 or +91-[protected] begin_of_the_skype_highlighting +91-[protected] end_of_the_skype_highlighting (Toll free from Vodafone mobile phones within the home network) Fax number : +[protected] E-mail : vodafonecare,[protected]@vodafone.com Website : www.vodafone.in From: sanket phanasgaonkar <[protected]@yahoo.com> To: Naveen Chopra Sent: Fri Mar 05 23:59:43 2010 Subject: Reminder letter... Should I move forward to news media and print media... 5th MArch, 2010 From: Mr. Sanket V. Phanasgaonkar 22/A; Dev-Chhaya, Next to Mahindra Garden Complex, S. V. Marg, Goregoan (W), Mumbai - 400 062. To, Naveen Chorpa (CEO) Subject: Should I move forward to news media and print media... I have not got any reply from your side.... Just don't think that I am single customer... its in history revolutions get started with one single person only. I think Your company in is service industry if give proper services then only you will survive in competitive world. I have sufficient proof to show news media and print media. --- On Thu, 25/2/10, sanket phanasgaonkar <[protected]@yahoo.com> wrote: From: sanket phanasgaonkar <[protected]@yahoo.com> Subject: Till date I have not receive reply to my letter (26th March, 2009)... To: naveen.[protected]@vodafone.com Cc: "Sanket Phanasgaonkar" <[protected]@gmail.com>, "Sanket Sanket" <[protected]@indiatimes.com>, [protected]@in.com Date: Thursday, 25 February, 2010, 1:07 PM 25th Feb, 2010 From: Mr. Sanket V. Phanasgaonkar 22/A; Dev-Chhaya, Next to Mahindra Garden Complex, S. V. Marg, Goregoan (W), Mumbai - 400 062. To, Naveen Chorpa (CEO) Subject: Till date I have not receive reply to my letter... I Sanket Phanasgaonkar, till date I have not received my letter reply from your high court advocate please read that letter below..... 26th March, 2009 From: Mr. Sanket V. Phanasgaonkar 22/A; Dev-Chhaya, Next to Mahindra Garden Complex, S. V. Marg, Goregoan (W), Mumbai - 400 062. To, Mr. Harish S. Gore Advocate High Court SS44/133, Ground Floor, Opp. Meghdoot Theater, Sector – 2, Vashi, Navi Mumbai – 400 703. Mr. Ghosh (CEO Vodafone India ) & Mr. Chopra (MD Vodafone India ) Vodafone Essar Limited, 2nd floor, Skyline Ikon, 86/92, Andheri-Kurla Road , Marol Naka Near Mittal Industrial Estate, Andheri (E), Mumbai – 400 059. Subject: Reply to your letter “outstanding amount due and payable by you to Vodafone Essar Limited under Relationships No. 1.10139056, Vodafone No. [protected]” I am sorry to say the points which you have mention regarding your client Cellular Mobile Telephony Services…all are wrong.. I have made complaint (for [protected]) on 111 in the month of August 2008 I am having network problem like not available/ call drop/ echo sound… they have not given any response properly… till Nov, 2008 they have not respond properly they keep only follow up of payment not regarding network solution… This not one case... Because this my add on card… My main no. is[protected] for that I have made complaint in April 2008 till Nov 2008 they have not given single call from their side… So I have made written complaint In Nov. 2008 for both no’s :[protected] as well as [protected] that if have not solve my network problem with 1 week I am going to stop my payment… Why should I pay money for not having network properly? I used got calls on landline no. that our both cell no’s are coming not available or not reachable… I don’t think so main S. V. Road area is some were inside deep area… You have written in spite or your client repeated request and reminders from time to time I have not made payment… Ok fine.. Then what about your client… in spite of repeated complaints they have not solve my problem till Nov. 2008? When I have given written complaint with sever warning they have sent one guy to check network… he found that there are too weak signals and sometimes no signals which he himself called me and told me!!! Then have email and courier me one letter that they will give me temporary network booster facility… I have already mention in my letter that due to your faulty network I have lost more than Rs. 75000/- as my main card no. [protected] is corporate card which is I am using for business purpose. In this you told me why can’t I went to court and make criminal case against your client… I have sufficient proof as well as all emails with me. Regarding no. [protected] case why should I pay if I am not getting network at all!!! Why can’t they solve my problem as per TRAI and DOT rules and regulation…. In the case of [protected] they have taken period for call back from April 2008 to Nov. 2008 and for [protected] they have taken period to call back from August 2008 to No. 2008!!! That to when I have made written complaint thru email… then what is use of Call Center … is it just for show….. Even I have found that many times call center person have not write my complaint only!!! When I have cross check after 5 mints!!! Many times they have not give me Complaint no. also they use to just cut my call… Height of harassment is that when I have tried to get appointment with Vodafone CEO and MD from nodal office at andheri - east on call (no.[protected] they are not transferring my call first at all when I have made so many calls on single day she transfer all to secretary of Mr. Chopra, she have taken my no.’s and it is regarding what.. And told me she will give call me in 20 minits… till date I have not received call from her!!! … Is this way to handle customer!!! She had not called me because she may come to know when she inquired regarding my complaints and status that it’s all their companies fault of each and every dept. include in that.. Then how can she talk to company MD that this person wants your appointment for such and such reasons… When same day have tried to contact Mr. Sujit Suvarna he is not there on desk madam who talk to me told me that you have made only 3 complaints and your assuming that you have made call on 111!!! I think before making such statement she must not went thru all details… Simple thing she forget that if ask her that I want all list details of call I have made from April 2008 till that day which is week prior to Mahashivrati 2009. In that list only all get clear that who is lying!!! Also if I ask voice record of my all call which I have made on 111.. it will get clear who is what position….!!! One more point if customer made complaint they have to give complaint no. and that complaint no. they won’t closed till customers problem get solve… and even they can’t issue another complaint no… In this case they have made this also…!!! Then what does that means!!! Who is faulty me or your client!!!??? She had no common sense before making such statement… Another incidence that… Trupti Banushali from Vodafone she called me regarding payment I have ask her please solve my network problem from the day which your company solves my problem I am ready to make payment for future as I have used to make in past… Then she had told me sorry, you have to pay or otherwise we disconnect your services.. So I have told her I am not ready to make payment for faulty network services for which your asking me to pay, you can disconnect by both no’s I don’t need such services… Call ended and within 2 mints I got email that within 3 working days your no. will be discontinue!!! What fast service!!! Your client must shame on such services.. And such person who is working with them.., Instead of solving my problem which pending from April 2008 they are interested in discontinuing my no’s!!!! What a service!! And you have written in your letter that 18% interest!!! If I went to court just think what will happen… You must have come to know that how much I have prepared… only think I the problem which can solve mutually not required to get in legal kind of things… The all depts... tried to hide their irresponsible behavior which they have made when they come to know that customer is not going to listen at all he wants CEO and MD face to face meeting regarding this matter they offer me network booster facility to just hide this matter from top higher authorities. Why should I bear all loss (Rs.75000/- as this my complaint for[protected]corporate card) for more than 9 months and for [protected] more than 4 months) which I have incurred as polite person I have ask them to you give me network 24x7 for full month if I get satisfied with your services which I have used to get from 2004 to till end March 2008 I am ready to my dues… but they not my solve problem within months time.. So last I have to make sever step to stop payment… Sorry for this... As business person you may also understand my problem… is this way to handle customer… I am graphic designer, working from last 11 yrs, and from last 5/6 yrs I am giving services 21/22 hrs day to my clients… As telecom company they are also in service industry only… they can’t make statement they we are not liable to give you 24x7 services… So it’s my humble request you all three person that please give appoint of you all on 1 day at 1place at 1 time lets meet all together face to face four (yourself, Mr. Ghosh Vodafone CEO, Mr. Chopra Vodafone MD and myself) o[censored]s and sort out this matter ones for all.. I have harassed like anything till date by your client… That day will come with my all proof, all email correspondence prints… My alternate new contact no. is [protected] Hope for the best at least you three people give proper feedback… Yours faithfully, Sanket V. Phanasgaonkar (Sr. Graphic Designer, [protected]) Know you have read this letter... mean time many calls i have received from recovery dept. till date but no one is ready to your company’s faults... As professional i want my losses per month Rs. 10,000/- from the date of April 2008 till today.... or else I will take this matter in news media as well as print media.... Because of your companies irresponsible staff I have faced lot.. Not only me there are too many people who suffers like this... But I think no one have time to take it serious.. But I am taking this kind of nature seriously.. Because one day anyone has to stand so I am going to be that.... Hope for the best at least you three people give proper feedback… If feel free then please call me for face to face meeting in Mumbai. Yours faithfully, Sanket V. Phanasgaonkar (Sr. Graphic Designer, [protected]) Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 35 Comments | |
Comments
Dear Vodaphone Team,
I Have bought my Vodafone corporate plan at ₹99 but without any information my paln has been changed by ₹129. And when I contacted to customer care they had not informed me properly. My compaind no is[protected]. As my mail id is also attached with the bill inspite of this I had not received any information regarding change in plan.
As executive visit our branch is ready to give ₹99 plan.
Regards
Vikas Bana
[protected]
vikas.[protected]@gmail.com
I Have bought my Vodafone corporate plan at ₹99 but without any information my paln has been changed by ₹129. And when I contacted to customer care they had not informed me properly. My compaind no is[protected]. As my mail id is also attached with the bill inspite of this I had not received any information regarding change in plan.
As executive visit our branch is ready to give ₹99 plan.
Regards
Vikas Bana
[protected]
vikas.[protected]@gmail.com
I have been facing the same apathy from Vodafone.
there are a bunch of idiots sitting there who do not understand the customers issue and are just doing small lip service for the sake of their job.
I have been chasing them to clarify the reason outstanding amount since the last 4 months. Every time i get a bill, but no clarification.
All i hear from them is that i have to pay - Why? What for? How? No one has a clue.
They say they will get back with details, but never do.
Bunch of incompetent jerks
there are a bunch of idiots sitting there who do not understand the customers issue and are just doing small lip service for the sake of their job.
I have been chasing them to clarify the reason outstanding amount since the last 4 months. Every time i get a bill, but no clarification.
All i hear from them is that i have to pay - Why? What for? How? No one has a clue.
They say they will get back with details, but never do.
Bunch of incompetent jerks
My post paid bill ( No. [protected]) for month of October 2016 is 413.47 Rs., but by mistakenly, I had paid 4141 Rs. ( i.e. 3323 Rs. extra). I had contact to our Boisar Vodafone store for above recovery, but they said not possible.
This post paid card is converted to prepaid on 08/04/2017. Customer care told me that, extra paid bill balance amount will be getting with 3 month.
Now 5 month gone, no any feed back & positive response from Vodafone Store or customer care to me about its matter.
This post paid card is converted to prepaid on 08/04/2017. Customer care told me that, extra paid bill balance amount will be getting with 3 month.
Now 5 month gone, no any feed back & positive response from Vodafone Store or customer care to me about its matter.
Main 10 din sa mera call one side hota hai mera awaj mera ghar wala ko nahi milta hai c care sa bhi bat nahi ho pata hai
Aur na koi offer hai
Tum log ko ambani thick kar raha hai garmaa lat marka tumko india sa bahar karna chaya
Sala aam janta ko bakuf banata hai
Kuta sal voafone
One india one offer sala
C care sa bat karna main 10 rupya khatam ho gaya lakin mera ghar main abhi tak bat nahi hue
Jaldi problem solvekaf
Aur na koi offer hai
Tum log ko ambani thick kar raha hai garmaa lat marka tumko india sa bahar karna chaya
Sala aam janta ko bakuf banata hai
Kuta sal voafone
One india one offer sala
C care sa bat karna main 10 rupya khatam ho gaya lakin mera ghar main abhi tak bat nahi hue
Jaldi problem solvekaf
Dear Sir,
This is to inform you that I was running 50 connections of Vodafone along with one Premium number in the name of Amedure Pharmaceuticals Pvt. Ltd.
As I am the Director of the company and using one Premium number "[protected]" of Vodafone but I am sorry to inform you that the number is suddenly disconnected above two months back by your company without taking my consent as the monthly bill of that number is already paid. I have talked several times to the customer care and your respective stores but my number is still not activated.
The said number is already distributed for all my business concerns and it is printed over 1 lakhs Posters and Hordings and I am facing the business loss of more than Rs. 20 Lakhs till now which can not be reversed due to sudden disconnection of your number.
I would request you to kindly restore the number by immediate effect.
Thanking you,
Amit Kumar
Director,
Amedure Pharmasutical
Ranchi. Jharkhand.
This is to inform you that I was running 50 connections of Vodafone along with one Premium number in the name of Amedure Pharmaceuticals Pvt. Ltd.
As I am the Director of the company and using one Premium number "[protected]" of Vodafone but I am sorry to inform you that the number is suddenly disconnected above two months back by your company without taking my consent as the monthly bill of that number is already paid. I have talked several times to the customer care and your respective stores but my number is still not activated.
The said number is already distributed for all my business concerns and it is printed over 1 lakhs Posters and Hordings and I am facing the business loss of more than Rs. 20 Lakhs till now which can not be reversed due to sudden disconnection of your number.
I would request you to kindly restore the number by immediate effect.
Thanking you,
Amit Kumar
Director,
Amedure Pharmasutical
Ranchi. Jharkhand.
I also agree with above mentioned issues. I faced the same today. I did a recharge of 349 two times from vodafone.in. It is clearly mentioned that you will get 1.5 GB data per day and it is still showing same in site.
But I get 1.5 only for 1 day. Ridiculous.
And get no response from support. They are just putting your calls on hold or ask to wait for 24 hours. After 24 hours they ask u to wait more.
Jio has broken there back and now they are showing there shameless face.
But I get 1.5 only for 1 day. Ridiculous.
And get no response from support. They are just putting your calls on hold or ask to wait for 24 hours. After 24 hours they ask u to wait more.
Jio has broken there back and now they are showing there shameless face.
Dear Sir
I have been a satisfied customer with vodafone since long time. My mobile number is [protected] But I regret to inform you that nowadays I am having difficulty in conversations due to poor network reception. The handset’s network indicator shows full signal but I cannot make a clear phone call. I am from Trivandrum, Kerala I am working in statue and staying in Pulimoode. This unwanted obstruction posing lots of inconvenience for me. I am complaint this to your customer careFEB25 / 2016 they provide a technical person and he visited our office and observed it having complaint with your network reception. Last six month I am suffering this issue. Basically I am a business man and loose lot of money for this type of poor performance.
My plan is SME_149 unfortunately my hand touch your app higher plan changed TED_349at the time we are called your customer care .customer care executive told within two day change to old plan till the time no response .
In this situation, I would request you to take necessary actions to resolve this problem as early as possible otherwise I am going to file a consumer form.
vodafone customer relation officers& appleate authorety officers are very very bad response in my complaint
18/11/2017 one executive call my phone provide wrong commitment .Still now i am waiting 2days no response.so we are call your customer care then one of your exicutive( Madam ) told out bond team wrong commitment provided last 20-11-17 called person.
Vodafone cheating to customer so 0ur port ID: VL124383.
Eranakulam Customer care cutting calls rather than assisting.([protected])
I have been a satisfied customer with vodafone since long time. My mobile number is [protected] But I regret to inform you that nowadays I am having difficulty in conversations due to poor network reception. The handset’s network indicator shows full signal but I cannot make a clear phone call. I am from Trivandrum, Kerala I am working in statue and staying in Pulimoode. This unwanted obstruction posing lots of inconvenience for me. I am complaint this to your customer careFEB25 / 2016 they provide a technical person and he visited our office and observed it having complaint with your network reception. Last six month I am suffering this issue. Basically I am a business man and loose lot of money for this type of poor performance.
My plan is SME_149 unfortunately my hand touch your app higher plan changed TED_349at the time we are called your customer care .customer care executive told within two day change to old plan till the time no response .
In this situation, I would request you to take necessary actions to resolve this problem as early as possible otherwise I am going to file a consumer form.
vodafone customer relation officers& appleate authorety officers are very very bad response in my complaint
18/11/2017 one executive call my phone provide wrong commitment .Still now i am waiting 2days no response.so we are call your customer care then one of your exicutive( Madam ) told out bond team wrong commitment provided last 20-11-17 called person.
Vodafone cheating to customer so 0ur port ID: VL124383.
Eranakulam Customer care cutting calls rather than assisting.([protected])
From: Samrat Chakraborty [mailto:[protected]@pridehotel.com]
Sent: 03 August 2018 11:17
To: nodal.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; corpcare.[protected]@vodafone.com; [protected]@gmail.com; d.[protected]@nic.in; [protected]@nic.in; sunil.[protected]@vodafone.com; corcare.[protected]@vodafone.com; 'Atul Upadhyay-Vice President, Pride Hotels Ltd.'
Subject: RE: RE: Wrong Billing for [protected]
Dear Ms. Tanmayee,
First of all I would like to thank you for taking the pain to reply my Boss’s mail dated 1st August, 2018.
Myself Samrat. I am the Executive Secretary to Mr. Atul Upadhyay - Vice President, Pride Hotels Ltd.
Sir has already given all the details in his previous mail. I hope his last mail is sufficient enough to make anybody understand about his grievances provided if someone genuinely tries to understand and sort out his issue.
Please find below my reply with regards to your trail mail marked in blue.
We also request you to please find the attached responses sent to you after reaching to us on our correct communication ids. Going forward, we request you to please write to us on our written communication ids only in order to have your concerns addressed within stipulated time. These details are also mentioned on our website as well.
Requesting you to go through all the attachments which I am again attaching for your perusal.
1. Snapshot of his Gmail Account where it is clearly highlighted that mail has been delivered to correct mail ID, 29 times and if you see clearly, he has also received auto generated acknowledgement mail dated 12th July, 2018. Please check the attachment referred as IMG 0735.jpg. If you want we can forward you all those 29 mails.
2. The SMS’s which have been received after activation of IR 500 pack. (Please check the attachment referred as 6305a[protected]f3-acc4-39e22a4e674c.jpg)
Based on your request received on 28/05/2018 via website to activate the 599 10 days validity international roaming pack, the existing daily Rs.500 pack was correctly deactivated and you have been charged accurately as per the 599 roaming pack benefits.
Yes, as mentioned and confirmed in the previous mail that IROAM 500 daily pack was activated on his mobile on 28th May, 2018. For that Mr. Upadhyay got a message also from your end which he had shown to Mr. Milind and informed him.
But after getting the message he was unable to make outgoing calls nor could he download any mail. That’s why he had tried and activated IROAM 599 pack through your website.
For that he had not received any notification/ message from Vodafone.
My question is, when IROAM 500 was activated then why he was not able to use your services available in the pack.
When he tried online to activate the IROAM 599 pack, did your portal gave any kind of intimation notification that IROAM 500 is already been activated in his mobile, would like to change to a new pack (IROAM 599) or not.
This clearly indicates system failure from your end and as per the IR 500 pack his bill should not have crossed more than INR 3000 – 3500 and you have charged triple.
Mr. Upadhyay was not being intimated by the system nor he was aware of the fact that a new pack has been activated on his mobile phone.
Considering your relationship with us, as a token of gesture, we have already credited Rs.500+18% GST towards roaming pack rental and waived off 10%+ GST on the international roaming usage charges.
Relationship certainly matters undoubtedly if you / Vodafone would have shown inquisitiveness and /eagerness and would have taken immediate actions to resolve his issue. But it took 50 mails, sent to different mail ids of Vodafone Officials to resolve his issue. (If needed I can attach all the 50 Emails for your perusal)
But unfortunately nobody bothered to revert him with a solution at a glance.
Yesterday also after paying the excess money to Vodafone (Almost triple) his services got barred twice. One during morning hours and again from 2020 Hrs. The entire night Mr. Upadhyay was not able to make any call. He had also called up your service centre to resume his services.
This clearly shows lack inter-departmental co-ordination and being such a renowned International Company such glitches are not expected.
We too are in service industry and we know very well how to maintain long term relationship our customers. If there is any customer complain then that needs to be sorted out within 12 Hours. It should not take 50 days to resolve the issue.
Anyways I do hope that no more clarification is required from Mr. Upadhyay and he is also not looking for any clarification from Vodafone.
ITS ENOUGH ……………..
Mr. Upadhyay has already decided to move on and opt for some other network operator.
Vodafone’s unprofessional approach for solving one Customer’s issue in turn created a negative impression amongst 2200 customers since most of the employees of the entire Pride Group uses Vodafone network.
To conclude I would like to mention to what Mr. Upadhyay has written on his last mail that
Remember we are in service industry and in this industry “the Customer is always the King”. If you don’t care for your Customers, your Customers too will not care about you.
Thanks & Regards
Samrat Chakraborty.
Exec.Secretary to VP and Business Centre Incharge
Sent: 03 August 2018 11:17
To: nodal.[protected]@vodafone.com
Cc: corporatecare.[protected]@vodafone.com; corpcare.[protected]@vodafone.com; [protected]@gmail.com; d.[protected]@nic.in; [protected]@nic.in; sunil.[protected]@vodafone.com; corcare.[protected]@vodafone.com; 'Atul Upadhyay-Vice President, Pride Hotels Ltd.'
Subject: RE: RE: Wrong Billing for [protected]
Dear Ms. Tanmayee,
First of all I would like to thank you for taking the pain to reply my Boss’s mail dated 1st August, 2018.
Myself Samrat. I am the Executive Secretary to Mr. Atul Upadhyay - Vice President, Pride Hotels Ltd.
Sir has already given all the details in his previous mail. I hope his last mail is sufficient enough to make anybody understand about his grievances provided if someone genuinely tries to understand and sort out his issue.
Please find below my reply with regards to your trail mail marked in blue.
We also request you to please find the attached responses sent to you after reaching to us on our correct communication ids. Going forward, we request you to please write to us on our written communication ids only in order to have your concerns addressed within stipulated time. These details are also mentioned on our website as well.
Requesting you to go through all the attachments which I am again attaching for your perusal.
1. Snapshot of his Gmail Account where it is clearly highlighted that mail has been delivered to correct mail ID, 29 times and if you see clearly, he has also received auto generated acknowledgement mail dated 12th July, 2018. Please check the attachment referred as IMG 0735.jpg. If you want we can forward you all those 29 mails.
2. The SMS’s which have been received after activation of IR 500 pack. (Please check the attachment referred as 6305a[protected]f3-acc4-39e22a4e674c.jpg)
Based on your request received on 28/05/2018 via website to activate the 599 10 days validity international roaming pack, the existing daily Rs.500 pack was correctly deactivated and you have been charged accurately as per the 599 roaming pack benefits.
Yes, as mentioned and confirmed in the previous mail that IROAM 500 daily pack was activated on his mobile on 28th May, 2018. For that Mr. Upadhyay got a message also from your end which he had shown to Mr. Milind and informed him.
But after getting the message he was unable to make outgoing calls nor could he download any mail. That’s why he had tried and activated IROAM 599 pack through your website.
For that he had not received any notification/ message from Vodafone.
My question is, when IROAM 500 was activated then why he was not able to use your services available in the pack.
When he tried online to activate the IROAM 599 pack, did your portal gave any kind of intimation notification that IROAM 500 is already been activated in his mobile, would like to change to a new pack (IROAM 599) or not.
This clearly indicates system failure from your end and as per the IR 500 pack his bill should not have crossed more than INR 3000 – 3500 and you have charged triple.
Mr. Upadhyay was not being intimated by the system nor he was aware of the fact that a new pack has been activated on his mobile phone.
Considering your relationship with us, as a token of gesture, we have already credited Rs.500+18% GST towards roaming pack rental and waived off 10%+ GST on the international roaming usage charges.
Relationship certainly matters undoubtedly if you / Vodafone would have shown inquisitiveness and /eagerness and would have taken immediate actions to resolve his issue. But it took 50 mails, sent to different mail ids of Vodafone Officials to resolve his issue. (If needed I can attach all the 50 Emails for your perusal)
But unfortunately nobody bothered to revert him with a solution at a glance.
Yesterday also after paying the excess money to Vodafone (Almost triple) his services got barred twice. One during morning hours and again from 2020 Hrs. The entire night Mr. Upadhyay was not able to make any call. He had also called up your service centre to resume his services.
This clearly shows lack inter-departmental co-ordination and being such a renowned International Company such glitches are not expected.
We too are in service industry and we know very well how to maintain long term relationship our customers. If there is any customer complain then that needs to be sorted out within 12 Hours. It should not take 50 days to resolve the issue.
Anyways I do hope that no more clarification is required from Mr. Upadhyay and he is also not looking for any clarification from Vodafone.
ITS ENOUGH ……………..
Mr. Upadhyay has already decided to move on and opt for some other network operator.
Vodafone’s unprofessional approach for solving one Customer’s issue in turn created a negative impression amongst 2200 customers since most of the employees of the entire Pride Group uses Vodafone network.
To conclude I would like to mention to what Mr. Upadhyay has written on his last mail that
Remember we are in service industry and in this industry “the Customer is always the King”. If you don’t care for your Customers, your Customers too will not care about you.
Thanks & Regards
Samrat Chakraborty.
Exec.Secretary to VP and Business Centre Incharge
Really
Vodafone is froud. I have been using vodafone number for last 10 years
Last month my mobile bill reached more than 6000 I asked customer care how my bill reached this amount they told me you have taken Netherland services for moving abroad without any purpuse the services activated then some one called me from Vodafone told me that we are going to settlement we have reduce your bill you pay two thousand I paid him directly after that it showing that your reaming amount is same after - 2000 really it's froud vodafone
Vodafone is froud. I have been using vodafone number for last 10 years
Last month my mobile bill reached more than 6000 I asked customer care how my bill reached this amount they told me you have taken Netherland services for moving abroad without any purpuse the services activated then some one called me from Vodafone told me that we are going to settlement we have reduce your bill you pay two thousand I paid him directly after that it showing that your reaming amount is same after - 2000 really it's froud vodafone
It is with great sorrow that I write to you today regarding my voda phone service. While your service has never had problems before, recently I have experienced severe interruptions to my Internet & calls. As discussed with Mr.Rajendra & Sonali Jagtap, they committed that the services will be resumed by today eod 12AM
I believe that because I have not received the service I am paying for active plan. I should be refunded at least a month's worth of service.
The problem began on Dec 21st 2018, when my Internet & outgoing went down for not paying the amount on time, but i had already paid the amount on 21st Dec 2018 & my amount was deducted thrice times which was not refunded.
I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. I work online, so it is essential that I have Internet that is functional. If you cannot guarantee service, I will have to move to another provider. Please call me at [protected] to explain to me what you intend to do about this situation. I would normally ask that you email me at the address replied, but since I cannot guarantee that I will be able to access my email with your service, I would prefer that you call.
Thank you very much for your assistance.
I had shared below payment details which was made by me & was not updated & in terms of that i had paid thrice.
I believe that because I have not received the service I am paying for active plan. I should be refunded at least a month's worth of service.
The problem began on Dec 21st 2018, when my Internet & outgoing went down for not paying the amount on time, but i had already paid the amount on 21st Dec 2018 & my amount was deducted thrice times which was not refunded.
I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. I work online, so it is essential that I have Internet that is functional. If you cannot guarantee service, I will have to move to another provider. Please call me at [protected] to explain to me what you intend to do about this situation. I would normally ask that you email me at the address replied, but since I cannot guarantee that I will be able to access my email with your service, I would prefer that you call.
Thank you very much for your assistance.
I had shared below payment details which was made by me & was not updated & in terms of that i had paid thrice.
Vodafone hay hay, vodafone murdabad . Because
My no [protected] named Badri lal meena is not in service showing emergency call only, Vadafone not informed me what happened, Vadafone troubled me since 15 days. Please activate my sim for call. Airtel payment has been done on 2 march.
Airtel Receipt No: [protected]
Date & Time: Mar 2, 2019 11:28:45 AM
Amount: INR 56
Mode: CASH
AMSL Txn No: [protected]
Payment Receipt Link: http://eze.cc/r/o/rn05BDEF/
Ezetap Txn Id.: [protected]E[protected]. First My outgoing call blocked than after started outgoing my incoming calls blocked without information to me for incoming blocked, incoming remain blocked till 11 march even after this, so why I annoyed and unsatisfied with Vodafone. You are not doing good with customer.
HARE KRISHNA, HARE RAM
HARE KRISHNA, HARE RAM
HARE KRISHNA, HARE RAM
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I visit Vodafone store Aligarh, Marris road, contact personally with Mr manoj but they show negligency, ignore my problem now I claimed Rs500000/- claim through consumer coat Aligarh. There is sitting miscreants team. Besharm mujse sim band hone ke bad bi Rs500/- security, one month bill demand kar rahe . A beggar is better than u who not cheat and fraud others. This
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Final-Recipient: rfc822; vodafonecare.[protected]@vodafone.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; cluster5.eu.messagelabs.com. (46.226.52.101, the server for
the domain vodafone.com.)
Diagnostic-Code: smtp; 550-Invalid recipient
550 (#5.1.1)
Last-Attempt-Date: Wed, 03 Apr 2019 09:24:57 -0700 (PDT)
[protected] Forwarded message[protected]
From: B L Meena
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My no [protected] named Badri lal meena is not in service showing emergency call only, Vadafone not informed me what happened, Vadafone troubled me since 15 days. Please activate my sim for call. Airtel payment has been done on 2 march.
Airtel Receipt No: [protected]
Date & Time: Mar 2, 2019 11:28:45 AM
Amount: INR 56
Mode: CASH
AMSL Txn No: [protected]
Payment Receipt Link: http://eze.cc/r/o/rn05BDEF/
Ezetap Txn Id.: [protected]E[protected]. First My outgoing call blocked than after started outgoing my incoming calls blocked without information to me for incoming blocked, incoming remain blocked till 11 march even after this, so why I annoyed and unsatisfied with Vodafone. You are not doing good with customer.
HARE KRISHNA, HARE RAM
HARE KRISHNA, HARE RAM
HARE KRISHNA, HARE RAM
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I visit Vodafone store Aligarh, Marris road, contact personally with Mr manoj but they show negligency, ignore my problem now I claimed Rs500000/- claim through consumer coat Aligarh. There is sitting miscreants team. Besharm mujse sim band hone ke bad bi Rs500/- security, one month bill demand kar rahe . A beggar is better than u who not cheat and fraud others. This
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Final-Recipient: rfc822; vodafonecare.[protected]@vodafone.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; cluster5.eu.messagelabs.com. (46.226.52.101, the server for
the domain vodafone.com.)
Diagnostic-Code: smtp; 550-Invalid recipient
550 (#5.1.1)
Last-Attempt-Date: Wed, 03 Apr 2019 09:24:57 -0700 (PDT)
[protected] Forwarded message[protected]
From: B L Meena
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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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