[Resolved]  Vodafone — HARASSMENT & EMOTIONAL TORTURE OF MY FAMILY BY VODAFONE

Dear Sir

I need your urgent attention on this matter as stated below with regard to my cell no [protected]. Me and my family and my relatives are being HARASSED & ABUSED by a VODAFONE person. This has made our lives miserable and we are scared at the sound of the phone ringing.
Despite my making the payment to VODAFONE and having all the intention to pay. The mails attached below would explain the case in detail written to VODAFONE since JUNE 2007.

This is the second time this is happening and as i am in Dubai currently, it is difficult for me to reoslve the matter and have no contact of someone who can help me at VODAFONE.

The person has been calling us from the no [protected] and is calling himself AMAN since 26 Feb and as much i can guess, someone from VODAFONE has given him my BILL STATEMENT from which he is using the numbers of my relatives to call and THREATEN. This is SERIOUS BREACH OF MY PRIVACY and would like an answer from VODAFONE immediately.

Earlier, similar calls were made on 29 Oct 2007 to us, when the person impersonated himself as a DELHI POLICE OFFICER from the no[protected] and called himself Sub Inspector Pal singh Rathi from CP Police station, Delhi and asked me to speak to advocate S K DOGRA [protected] as there was a NON BAILABLE WARRANT against me from HUTCH and that my visa would be cancelled and i would be in jail for 15 days. He spolit my festival of Karvachauth and unnecessary troubled my parents, me as well as my inlaws and my relatives.
This is a serious matter and attached below are the communications with VODAFONE from my side but NOBODY SEEMS TO BE LISTENING TO ME.

Anticipating a quick reply and resolution from your side.

SHILPI



----- Forwarded Message ----

To: sanjays.[protected]@vodafone.com
Cc: [protected]@del2.vsnl.net.in
Sent: Thursday, February 28, 2008 1:45:54 AM
Subject: Fw: HARASSMENT AND EMOTIONAL TORTURE BY VODAFONE.................URGENT HELP




Dear Sir

This is with reference to the HARRASSMENT & EMOTIONAL TORTURE by VODAFONE co to me and my family.
I have written to the nodal officer as well but they dont seem to realize the GRAVITY of the problem and am still awaiting reo[censored]ion of MY PROBLEM SINCE OCTOBER 2007.

The story goes like this..
My parents in LUCKNOW and my realtives rcvd a few calls on 26 & 27 Feb 2008 from a gentlemen by the name of AMAN calling from [protected] . He says i am a FRAUDSTER and have ran away with 20 lacs of money of the co and my visa for UAE is being cancelled as currently i am in Dubai. He is using abusive langauage and is using false identities sometimes as a courier boy and sometimes as my friend.
I cannot explain the MENTAL & EMOTIONAL TORTURE we are going thru despite paying to VODAFONE.
Attached below is a mail which will give a backgorund of my case in brief and the same mail has been sent to VODAFONE but unfortunatley they are not bothered.

In the meantime, i visited india in NOV 2007 and visited the VODAFONE OFFICE IN GURGAON and also paid RS 11000 and told them will pay the rest later once i have a reply from VODAFONE about such harassing calls and false alligations on me. The staff there was of no help and could not help me in anyway despite my wasting half a day and reaching nowhere.

But since then there has been no reply from VODAFONE and it is very difficult for me to follow from UAE as it costs a lot of money making ISD calls and the CUSTOMER CARE makes you hold for ages.
And again for the last two days we are getting these calls from the VODAFONE CO and i dont understand how they have access to the no of all my relatives. I guess they have sourced it from my previosd HUTCH bills, which is a BREACH OF MY PRIVACY making my private nos public and someone in VODAFONE IS LEAKING INFORMATION.

Need your help in making VODAFONE realise that it is BECOMING AN ANTI FAMILY ORGANIZATION and is talking to everybody else besides me for the issue in a WRONG MANNER.

I wanted to retain the no but now i want to start a HATE VODAFONE CAMPAIGN. And, i want Vodafone to compensate me for all the harassment and ISD calls and defamation of my stature.

Look forward to hearing from you soon.

Thanking you
Shilpi

----- Forwarded Message ----
From:
To: [protected]@vodafone.com
Cc:
Sent: Tuesday, October 30, 2007 6:53:53 AM
Subject: URGENT ........URGENT HELP.......PLEASE HELP...FROM DUBAI............


To

The Manager

Customer Care

Vodafone

New Delhi



Ref : Regarding Hutch no [protected]



Dear Sir



This is with reference to my hutch phone no [protected]. It was on a post paid account for the last 7 years and I have always made my payments on time.

Back ground:



I have been out of India since April 2007, while moving out I had requested Hutch to suggest me a way to change my plan to The Hibernation Plan and to electronically settle the bills on my mobile as I was keen on retaining my number.

However, despite my best efforts none of HTEL’s Customer Care executives were able to help me out at that time. My cellphone has since been deactivated and I am unable to even view my statements online, as I cannot access my cellphone on the password and user ID has been sent.



Subsequently I have been contacted by a female following up for my pending amounts which I have expressed my desire to settle the outstanding dues provided I am assured that the payment is being received by HUTCH/VODAFONE. However, I have not recieved get any satisfactory reply either orally or in writing. Hence I was left with no option but to suggest her that during my next India visit I would settle my Outstanding dues and retain my number.



However, to my utter surprise today morning, 29 Oct 2007 I have got a call from a gentlemen who introduced himself as SUB INSPECTOR PAL SINGH RATHI from the Delhi Police Parliament street station (tel no.[protected] informing me about a NON BAILABLE WARRANT being issued against me and the case has been filed by HTEL/VODAFONE. The gentlemen also referred me to a lawyer by the name Mr. S K DOGRA (Contact no [protected]). He informed me that a cheque issue by me paid to Hutch has been dishonored in NOV 2006 and I will have to face dire consequences including 15 day jail term and cancellation of my visa. These gentlemen have been making such HARRASSING CALLS to my parents and my in-laws as well who are not in Delhi and are quiet afraid of such intimidating, abusive and threatening calls.



As I had serious doubt about the facts mentioned by these gentlemen, I chose to call upon on the HUTCH CUSTOMER CARE NO ([protected]) to verify the facts and spoke to Ms. TABASSUM ( floor supervisor) and she has confirmed to me that there is no such action has been initiated by HTEL. My credit history for the past 7 years speaks volume about my intentions to pay. This default may at be described a technical default as I am unable to settle my dues because of my physical absence.

I would appreciate if you could clarify my above-mentioned concerns and ENSURE THAT I OR MY PARENTS OR IN LAWS DO NOT RECEIVE SUCH INTIMIDATING CALLS AGAIN (if the gentlemen have been appointed by HTEL). Failing which I would be forced to initiate Police Complaint against such harassment.



Look forward to hearing from you asap.



Thanking you

shilpi