[Resolved] Vodafone — Customer Service

 
115 Reviews
Mumbai, Maharashtra, India
 nikhil nimbalkar
I called for inquiring about my data plan and internet speed, and the executive keeps interrupting as usual without listening to the problem. The executives don't even bother to listen to the customer and it has happened for the third time, not only with me but my friends as well. Very rude behavior and customer service is degrading day by day. Me and my friends are opting to port the number. Executive don't know English is the worst thing you can ever expect. A final goodbye to Vodafone for a thankless customer care service.
Complaint marked as Resolved Dec 2, 2016
Verified Support
Vodafone India Customer Care's response, Sep 27, 2012
Hello Archana,

Please share your contact number with us at http://bit.ly/SnrLLi and we will get back to you with assistance.

Regards,
Vodafone Customer Care.
Verified Support
Vodafone India Customer Care's response, Sep 23, 2013
Hi Nikhil,

Please share your current and alternate contact number with us at http://bit.ly/16llwWt so that we can address your concern better.

Regards,
Vodafone Customer Care.
Complaint comments  114 Comments     Updated: Share0Tweet0

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Comments

Remainder -1

Why your people are not responded what is problem I cann't understand ?. Why your people accepting recharge thru online. Can you clarify this ?. till date I did not get my balance amount or my amount in Account . Can you treat this as on most urgent . Kindly give us the status at the earliest.

Thanks&Regards,
Anil.


Note : My Number is : [protected]
Remainder-2

Hi Vadafone,

Have gone thru my complaints, why because till time I did not get any response from your end regarding this who to talk why because I need balance very very urgent.

Can you do the needful at the immediately.

Thanks&Regards,
Anil.
[protected]
Remainder -3

Hi Vadafone,

At least u can give responded to mail I waiting for my balance amount.
What can I do for this

Thanks,
Anil
[protected]
Hi Vadafone,

Thanks for your reverse entry into account . But why you are not accepting I can not understand can u give clarification.

Thanks
Anil.
I spoke to Mr. Salim from my number and he was extremely RUDE and threw an atittude which was totally uncalled for. Please audit the call and let me know what action has been taken. I would take this matter to the consumer complaints too if nothing is done regarding this... A person like him taken in this company is much a matter of mere disgrace..

Vodafone — HAPPY TO HELP is a FARCE

Dear Sir/Madam,

I am a helpless customer of Vodafone, who is suffering everyday and cant help but beg from Vodafone.

I have 2 problems, for which i am trying to sought help since April.

Problem are:

1. In the month of April i came to know that one 'Astrology' service is activated on my account since February. I never recieved any sms for that service till that day, and i asked for immediate stoppage of the service from that day and refund of money. From that day onwards i have started recieving astrology sms...I am a firm believer in science and astrology is against my concience... now everyday morning i fear the same astrology sms... This was in the month of april.. i have complained to Vodafone customer care atleast 8 times since then. Everytime i call, they take the complain and say the same will be done soon and i wont recieve any more sms, but to no benefit.. i still recieve the msg.. Every time the service executive tell they are raising new complaint with new request no. I an fed up with that. Recently during my last call to customer care, i came to know about a new development, this service are activated since september, as against February as was conveyed during numerous calls earlier..
I am a busy person and to save cost for fodafone, have stopped for paper bill. I believed that Vodafone is a company of repute and they will charge me fairly so i never check my bill, and pay the dues based on sms bill confirmation. Now after using Vodafone for last 1 year my views have changed and i surely know i have been cheated and there is no one to take care of the problem. HAPPY TO HELP is a FARCE... As we dont have number portability service, i am not is position to do any thing but beg for service.. Can someone help this poor helpless customer??

2. I have activated miss call alert service in the month of Feb, and i am still to recieve any miss call alert. I believe i am paying for the same.. but God knows what i am paying for.


Vivek
Hi,

I would like to make a serious complaint about the service m getting from Vodafone. I have purchased

APPLE IPHONE 3G from vodafone store, its ringer silence switch is not working as its under warranty, i get back to vodafone store Peera Garhi Udyog vihar gave them back on 6 may-2009 & receipt No. ---7153. with handfree also.

Ikeep on visiting regularly on alternate daysMr. Darpan said me dat within 15 or 20days it will be back but till today as on 3 June there is no response
* Had usually attitude and did not behave profestionally.

Its Warning if they behave like this & if i dont get my mobile within 5 or 6 days, then i will show they r taking lightly Last time iam requesting u Plz take immediate action.


Tell Him behave properly specially Mr DARPAN showing lot of attitude.& Tell him dont underestimate.


REGARDS
SUMIT SHARMA
[protected]

Vodafone — in proper response from call center

I, Anil Singh is a prepaid customer of vodafone([protected]).They deducted rs 100 from my account on basis of activation of any service which i never opted for..
inspite of repeated calls to there customer care i dint get good response.wen i wantd to talk to superviser no one attended my call n my call was put on hold n finally disconnected. its very harrassing bein customer of such a big telecom company.
bhayalal s/o matadin [protected]
deenapur mariyahu jaunpur u.p. [protected]



call barred
My Vodafone No. [protected] Last to year, my sagem plan(with handset), My Vodafone Sim is Damag last three month. I called many times to customer services but not goods respons. I visit Vodafone store dated 19/06/2009 vodafone store customer care telling me this sim is not avaibale becuase not comming in our store & purchase a new mobile & vodafone new sim - what to do becasue by old phone is useless.
prsh

Vodafone Blackberry Service Activation — Very pooor Customer Service

The customer service of vodafone is so pathetic that once you put a service call to them for any service activation they will assure you that this service will be activated with in 24 hours but the situation is so bad, I had sent a blackberry service activation request on 24th June & till date 1 July it is not done. I have being chasing their customer care for the same almost 6-7 calls a day for this service. But till date no luck on the services. Hope they will improve the services or their licenses should be cancelled
On Tue, 11/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Tuesday, 11 August, 2009, 12:50 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:08 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:05 AM



--- On Wed, 5/8/09, Vodafonecare Mum <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <vodafonecare.[protected]@vodafone.com>
Subject: FW: Feedback - Mumbai
To: [protected]@yahoo.com
Date: Wednesday, 5 August, 2009, 1:06 PM









Dear Mr. Khan,

Thank you for your email dated 04/08/09, regarding the network feedback.



Mr. Khan, further to your conversation with Mr. Vikky Vijay Mendonca from our network department on 04/08/09, we hope we have addressed your concern regarding the network feedback.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,


Mithun Patil

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in










From: [protected]@vodafone.in [mailto:[protected]@vodafone.in]
Sent: Tuesday, August 04, 2009 3:46 AM
To: Vodafonecare Mum
Subject: Feedback - Mumbai



First Name: shahid
Last Name:khan
Address:3/15 imperial auto products ram mandir industrial estate ram mandir rd goregaon east mumbai 63...
Email ID: [protected]@yahoo.com
Region: Mumbai
Vodafone number: [protected]
Other contact number: [protected]
Subject:Others
Feedback:there is a network problem from day 1 i am useing this number at my factory plz apply a booster in my factory area ...
This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free.

Hi your person had come down to my factory area he chq the area there was no network he said i will speak to my team and we will work on this ...
he left and i got a call from vodafone service that we are very sorry we can do anything for this network ...Its a shame that u people cant do anything about this its a very bad service ... Vodafone is a UK base company this wht u provide service in India ... Now i will disconect all my vodafone number ... very bad sevice ... Shame on uyour vodafone Team...
Thanks From Shahid khan ... [protected], [protected]...





Hi vodafone is a bad service ... giveing any request vodafone dosent have time for their customer service ... i had give lots of complan for my network which had not been done till date ... its more then a month ... really very bad service ... call me on [protected], [protected], 26853575, 26859333... shahidkhan...
On Tue, 11/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Tuesday, 11 August, 2009, 12:50 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:08 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:05 AM



--- On Wed, 5/8/09, Vodafonecare Mum <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <vodafonecare.[protected]@vodafone.com>
Subject: FW: Feedback - Mumbai
To: [protected]@yahoo.com
Date: Wednesday, 5 August, 2009, 1:06 PM









Dear Mr. Khan,

Thank you for your email dated 04/08/09, regarding the network feedback.



Mr. Khan, further to your conversation with Mr. Vikky Vijay Mendonca from our network department on 04/08/09, we hope we have addressed your concern regarding the network feedback.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,


Mithun Patil

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in










From: [protected]@vodafone.in [mailto:[protected]@vodafone.in]
Sent: Tuesday, August 04, 2009 3:46 AM
To: Vodafonecare Mum
Subject: Feedback - Mumbai



First Name: shahid
Last Name:khan
Address:3/15 imperial auto products ram mandir industrial estate ram mandir rd goregaon east mumbai 63...
Email ID: [protected]@yahoo.com
Region: Mumbai
Vodafone number: [protected]
Other contact number: [protected]
Subject:Others
Feedback:there is a network problem from day 1 i am useing this number at my factory plz apply a booster in my factory area ...
This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free.

Hi your person had come down to my factory area he chq the area there was no network he said i will speak to my team and we will work on this ...
he left and i got a call from vodafone service that we are very sorry we can do anything for this network ...Its a shame that u people cant do anything about this its a very bad service ... Vodafone is a UK base company this wht u provide service in India ... Now i will disconect all my vodafone number ... very bad sevice ... Shame on uyour vodafone Team...
Thanks From Shahid khan ... [protected], [protected]...





Hi vodafone is a bad service ... giveing any request vodafone dosent have time for their customer service ... i had give lots of complan for my network which had not been done till date ... its more then a month ... really very bad service ... call me on [protected], [protected], 26853575, 26859333... shahidkhan...
On Tue, 11/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Tuesday, 11 August, 2009, 12:50 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:08 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:05 AM



--- On Wed, 5/8/09, Vodafonecare Mum <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <vodafonecare.[protected]@vodafone.com>
Subject: FW: Feedback - Mumbai
To: [protected]@yahoo.com
Date: Wednesday, 5 August, 2009, 1:06 PM









Dear Mr. Khan,

Thank you for your email dated 04/08/09, regarding the network feedback.



Mr. Khan, further to your conversation with Mr. Vikky Vijay Mendonca from our network department on 04/08/09, we hope we have addressed your concern regarding the network feedback.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,


Mithun Patil

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in










From: [protected]@vodafone.in [mailto:[protected]@vodafone.in]
Sent: Tuesday, August 04, 2009 3:46 AM
To: Vodafonecare Mum
Subject: Feedback - Mumbai



First Name: shahid
Last Name:khan
Address:3/15 imperial auto products ram mandir industrial estate ram mandir rd goregaon east mumbai 63...
Email ID: [protected]@yahoo.com
Region: Mumbai
Vodafone number: [protected]
Other contact number: [protected]
Subject:Others
Feedback:there is a network problem from day 1 i am useing this number at my factory plz apply a booster in my factory area ...
This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free.

Hi your person had come down to my factory area he chq the area there was no network he said i will speak to my team and we will work on this ...
he left and i got a call from vodafone service that we are very sorry we can do anything for this network ...Its a shame that u people cant do anything about this its a very bad service ... Vodafone is a UK base company this wht u provide service in India ... Now i will disconect all my vodafone number ... very bad sevice ... Shame on uyour vodafone Team...
Thanks From Shahid khan ... [protected], [protected]...





Hi vodafone is a bad service ... giveing any request vodafone dosent have time for their customer service ... i had give lots of complan for my network which had not been done till date ... its more then a month ... really very bad service ... call me on [protected], [protected], 26853575, 26859333... shahidkhan...
On Tue, 11/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Tuesday, 11 August, 2009, 12:50 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: Fw: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:08 AM




--- On Fri, 7/8/09, Shahid Khan <[protected]@yahoo.com> wrote:


From: Shahid Khan <[protected]@yahoo.com>
Subject: VERY BAD SERVICE VODAFONE TEAM ...
To: vodafonecare.[protected]@vodafone.com
Date: Friday, 7 August, 2009, 3:05 AM



--- On Wed, 5/8/09, Vodafonecare Mum <vodafonecare.[protected]@vodafone.com> wrote:


From: Vodafonecare Mum <vodafonecare.[protected]@vodafone.com>
Subject: FW: Feedback - Mumbai
To: [protected]@yahoo.com
Date: Wednesday, 5 August, 2009, 1:06 PM









Dear Mr. Khan,

Thank you for your email dated 04/08/09, regarding the network feedback.



Mr. Khan, further to your conversation with Mr. Vikky Vijay Mendonca from our network department on 04/08/09, we hope we have addressed your concern regarding the network feedback.



In case you need further assistance, please do call or email us. We‘ll do our best to help you.



Happy to help,


Mithun Patil

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-[protected]
(Toll free from Vodafone mobile phones within the home network)
Fax number : +[protected]
E-mail : vodafonecare.[protected]@vodafone.com
Website : www.vodafone.in










From: [protected]@vodafone.in [mailto:[protected]@vodafone.in]
Sent: Tuesday, August 04, 2009 3:46 AM
To: Vodafonecare Mum
Subject: Feedback - Mumbai



First Name: shahid
Last Name:khan
Address:3/15 imperial auto products ram mandir industrial estate ram mandir rd goregaon east mumbai 63...
Email ID: [protected]@yahoo.com
Region: Mumbai
Vodafone number: [protected]
Other contact number: [protected]
Subject:Others
Feedback:there is a network problem from day 1 i am useing this number at my factory plz apply a booster in my factory area ...
This email and any attachments thereto are confidential and intended solely for the use of the individual or entity to whom they are addressed. This message contains confidential information and is intended only for the individual named. If you are not the intended recipient / named addressee you should not disseminate, distribute, reproduce or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. Please further note that transmission cannot be guaranteed to be secure or error-free.

Hi your person had come down to my factory area he chq the area there was no network he said i will speak to my team and we will work on this ...
he left and i got a call from vodafone service that we are very sorry we can do anything for this network ...Its a shame that u people cant do anything about this its a very bad service ... Vodafone is a UK base company this wht u provide service in India ... Now i will disconect all my vodafone number ... very bad sevice ... Shame on uyour vodafone Team...
Thanks From Shahid khan ... [protected], [protected]...





Hi vodafone is a bad service ... giveing any request vodafone dosent have time for their customer service ... i had give lots of complan for my network which had not been done till date ... its more then a month ... really very bad service ... call me on [protected], [protected], 26853575, 26859333... shahidkhan...
very bad customer service.
My Nokia 7210 mobile bearing no.[protected] which has been lost on 21 oct 2009 and the numeber is suspended I have recieved the duplicate sim of the same number.But I want to know the dailled numbers from 21 oct 2009 2pm. to 22nd Oct 11 pm.Thankyou.

Vodafone — What kind of customer service ???????

Mobile Number : [protected]

Name : Praseeda

Whomever it may responsible,

Let me tell you my problem first.. I had a 119 plan (which has 100 sms free/day, 50 paise all over India and 50 paise national sms and 1year validity). I recharged with 101 for talktime on 19/10/2009 and the reference number is RM[protected]. I got only 1.01 paise in my account. Also, my plan has been changed to a crap plan. Hence I called up customer care and talked to Mr. Anand (CCE) and he lodged a complaint for me to get 101 talk time and 119 plan back. The complaint number is [protected] and it has not resolved as per the time mentioned (21/10/2009 6.00pm). Hence I called up again and Mr. Dowel (customer service executive) talked to me in harsh way. Again in the night 9.30, I called up and aftre a 15 min hold, Mr Vijay (TL) picked up my call and he promised me that I will get talktime and old plan within next day 6.00pm. I have waited and no response and noone resolved the issue.


Hence again, I called up and talked to few customer service exectives (Alok, Aswini etc). After so many requests, somebody transfered the call to Mr DAVID. He also gave a fake promise that it will be done within 24 hours and he will give a call back by 23/10/2009 before 7. He didnt keep his promise.. When I tried to call again, my calls to customer care is barred.. Hence today I again contacted customer care from another number and Mr. PRAVEEN (TL) has picked up the call and he also talked to me harshly and didnt resolve my issue.. I have never called to customer care unnecessarily.. Also, I am a regular customer who recharges atleast for Rs. 2500 a month,. See, if this is the way you treat a regular customer, you will not grow much even though you give good offers.

ANYWAYS I AM GIVING A COMPLAIN IN CUSTOMER COMPLAINT FORUM..

I DONT KNOW HOW THINGS WORK IN YOUR FIRM !!!!!!!! NO ONE WAS ABLE TO SOLVE MY COMPLAINT... FORGET ABOUT RESOLVING IT, NOONE IS REVERTING BACK TO ME EVEN THOUGH THEY HAVE PROMISED TO GIVE A CALL BACK. DOES ANYONE ACTUALLY WORKK IN YOUR FIRM > DOES ANYONE CARE ABOUT THE CUSTOMERS? ?? EVEN THE DOG IN THE VODAFONE AD WORKS BETTER THAN YOU GUYS... YOU PEOPLE ARE NOTHING BU THE MONEY EATING LEECHES .. WHY ARE YOU HAVING A CALL CENTER????? ITS OF NO USE.. IT ONLY INCREASES OUR GRIEF AS WELL AS THE BLOOD PRESSURE..

CAN SOMEONE EVER REPLY TO THIS EMAIL AND RESOLVE THIS ISSUE AS SOON AS POSSIBLE?

REGARDS,
U VERY MUCH UNSATISFIED CUSTOMER
for [protected] there is the life time customer. starting from 31st December 2005. one day the customer has removed the sim on 10th feb 09 and inserted the same on 30th apr 09 the sim inserted failed message has come. During the period 2 times he inserted the sim and used.

Now i badly need the same number.

Regards
Venkat

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