[Resolved]  Vodafone — Less amount get credited in account

Address:

Thane, Maharashtra

I am a user of Vodafone Prepaid connection since last 4 years. But since last 1 year I am finding lot of difficulties to maintain the service of Vodafone. I have recharged my no. with Rs. 555pe 600 on 3rd April, 2012 and the customer care executive also confirmed that Rs. 555/- has been credited in my a/c instantly & rest Rs. 45/- will get credited in next 4 hours. But till time, I have not received Rs. 45/- in my account. & now they are saying that I will not get this amount as this offer is not available now. But before doing this online recharge, I have checked their website & there Vodafone gave me the option to recharge 555pe600.

In the attached document also , you can see 555pe600 offer is providing by Vodafone & they are asking to fill up my details to recharge this amount.

When the offer is available in their website & they are giving the option to recharge, then how can they deny to credit Rs. 45/-.

Page preview of online recharge page is given below for your reference.As the page format is not available in jpg format, so that I am not able to attache the same For any further clarification or information, please get back to me on paul.[protected]@gmail.com

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555 Talktime 555
Full Talktime recharge
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555pe600

Get talktime of Rs 600 with the Rs 555 recharge Offer available till midnight tonight
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BC 140

Recharge with Rs 140 and get 350 STD minutes valid for 30 days! Offer valid till 00:00 hrs tonight so recharge now!
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Note:
• Maximum allowed recharge limit for Credit Cards is Rs.1500 and Rs.3500 for Net Banking / Debit Cards.
• There are no additional charges for recharging online.
• Vodafone does not collect or store customer Credit Card or bank account information. In case of Credit Cards, you will be transferred to a secure payment gateway where you can enter your Credit Card details. The payment gateway authenticates the transaction and we would then initiate the Topup request. For Internet Banking / Debit Cards, you would be transferred to the relevant bank website where you are required to enter you Internet Banking login and password or your Debit Card details. The Topup request is initiated once authentication is complete.
Vodafone India - 1st Indian Telecom operator to receive the Payment Card Industry Security Standard (PCI DSS) certification for its Mumbai operations.
TRAI has directed all operators to block outgoing SMSs of Prepaid Customers beyond 200 per day per SIM w.e.f. Nov 01, 2011. It is also applicable on existing SMS packs. To know more click here.

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