[Resolved] Vodafone — Mobile Number Portability | |||
Applied for Postpaid Mobile Number Portability([protected]) on 01st Sep 2013 and we are on the 22nd day,still no response and number has not been ported yet. Customer Care executives give commitments after commitments and cancel the call if i ask the final commitment date. All documents have been submitted and i do not know why is this issue when i have cleared the payment and also made an extra payment of Rs 700 odd to carry smooth process. Extremely disappointed and would take this matter in social media if it does not get solved by tomorrow. Was this information helpful? | |||
Dec 3, 2016 Complaint marked as Resolved Vodafone customer support has been notified about the posted complaint. Verified Support Nov 09, 2011 Vodafone India Customer Care's response Hello Sir/Madam, Thanks for writing to us. We request you to try to regenerate the UPC code by sending an sms PORT<space> mobile no to 1900 after 48 hours from now. For any further assistance please write to us at vodafonecare.[protected]@vodafone.com Happy to help! Kind Regards, Vodafone Customer Care, Karnataka Verified Support Nov 22, 2011 Vodafone India Customer Care's response Hi Rajesh, Sorry for the inconvenience caused. Please share your number with us here http://bit.ly/w4KZLE We're keen to resolve the matter at the earliest. Regards, Vodafone Customer Care Verified Support Mar 21, 2012 Vodafone India Customer Care's response Hello Sir/Madam, Thanks for writing to us. Please confirm where you have given the request for Porting in and also send us the scanned copy of the receipt on vodafonecare.[protected]@vodafone.com We'd be glad to help you. Kind Regards, Vodafone Customer Care, Mumbai Verified Support Mar 26, 2012 Vodafone India Customer Care's response Hello Birendra, Thanks for speaking with us, hope we were able to help. Please email us at vodafonecare.[protected]@vodafone.com for assistance in future, we'll do our best to help. Regards, Vodafone Customer Care, Maharashtra and Goa Verified Support May 12, 2012 Vodafone India Customer Care's response Hello Shilpi, Thanks for speaking with our executive. We're looking into the matter and will get back to you in 24 hours with an update. Regards, Vodafone Customer Care Verified Support Jan 18, 2013 Vodafone India Customer Care's response Hello Saurabh, Please be informed, your mobile number has been activated today. Thank you. Regards, Vodafone Customer Care. Verified Support Jan 21, 2013 Vodafone India Customer Care's response Hello Nick, Please help us with the complete address of the store where you have submitted the documents so that we can assist further. Verified Support Sep 25, 2013 Vodafone India Customer Care's response Hello Sir/Madam, We appreciate your time on the call. Hope we were able to assist you. Regards, Vodafone Customer Care. Verified Support Sep 25, 2013 Vodafone India Customer Care's response Hello Sir/Madam, We value your time on the call with our executive. Thank you for speaking with us about your concern related to the data services. Regards, Vodafone Customer Care, Karnataka | |||
63 Comments | |||
Comments
([protected]) Iam an airtel user wanted to port to vodafone, In the ffirst week of december i went to the vodafine store to get it port. i purchased the mnp kit for 20 rupees and gave my driving license as my id and an adress proof of my residence with a colour photo and duly signed and attested by me. after 10 working days i got a message stating the mismatch of the porting number which i got frm 1900. then again i went to the vodafone store and gave all the ID PROOF and photo and filled the form. Now its almost over a month and my number is not ported and i haven't got any message from anyone. I want to ask the vodafone authorities that how many times should i run to the vodafone store to fill up the form?? and when will i get my number ported?? everytime im calling the vodafone customer care, they're telling me that its the fault of the donor company and not the receiver company's fault. i just wish these companies to act swiftly on this matter as it is causing me a lot of problems. i hope the concerned authorities to solve my problem as soon as possible.
Namaste(nicknov2),
We would like to inform you that your concern listed 24 Jan. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
We would like to inform you that your concern listed 24 Jan. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, appellate.[protected]@vodafone.com, appellate.[protected]@vodafone.com, Nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, andhrapradesh.[protected]@vodafone.com, andhrapradesh.[protected]@vodafone.com, Nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, Nodal.[protected]@vodafone.com, Appellate.[protected]@vodafone.com, appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, appellate.[protected]@vodafone.com, nodal.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
i sent emails to all these people. they are the nodal officers of vodafone. if they don't answer or solve your problem after this, port it to any other telecom
i sent emails to all these people. they are the nodal officers of vodafone. if they don't answer or solve your problem after this, port it to any other telecom
In which way we were able to assist me, you disconnected the call saying that you will call back after sometime which was again a false committment and then you say you assisted me, why are you fooling the common mass, let me make it very clear that i wont make this coming billing cycle's billed payment for which you have tried your best to extend this to the next billing cycle.
As i said if you can not solve this simple problem of MNP it makes me no sense what are you good at, i am certainly taking this issue to consumer court and social media if my porting out to airtel is not done by eod.
As i said if you can not solve this simple problem of MNP it makes me no sense what are you good at, i am certainly taking this issue to consumer court and social media if my porting out to airtel is not done by eod.
Hi,
I am Shilpi, working in Hyderabad since last 3 years.
I am a customer of Vodaphone Hyderabad since almost 3 years and have always paid my bill on time.
I just want to tell Vodaphone customer care, they have the worst service i have ever faced in any field...
I have no signals at my phone for Vodaphone (Number : [protected]). I complained many times for same and Vodaphone people came to my house and checked the problem but no action was taken. So i decided to shift to Airtel. I am trying to port my number since last 8 months from Vodaphone to Airtel.. Vodaphone is always rejecting my request with all weird kind of excuses like bill not cleared/ porting code expired (which is never the case), I cleared my bill always on time and still you make excuse that Bill was not paid till this date or that date.
I am very frustrated with Vodaphone.. Its been 8 months. Every month i am going to Airtel and submitting docs for porting and then Vodaphone is rejecting.. I have visited Vodaphone customer care (Madhapur office and Gachibowili office Hyderabad) many times and they are not co-operating with us. They always say they can not do anything in this.
This is not the way to treat customers.
Below are the porting code number which i have raised in last 8 months and below numbers i have given them 2 -3 times (as expiry date is for almost 20 days) :
My Porting numbers are : VA396187, VA627139, VA216135, VA596452, VA33588, VA514414
When customer care calls me and i ask them if there is anything pending, any pending bill, any port request mismatch or expired, they say no everything is fine and this time it will be done for sure. But it did not happen till now.
I request you to please help me for further steps.
Thanks and Regards,
Shilpi
Number : [protected]
Contact details for my husband :
Brijesh
Number : [protected]
I am Shilpi, working in Hyderabad since last 3 years.
I am a customer of Vodaphone Hyderabad since almost 3 years and have always paid my bill on time.
I just want to tell Vodaphone customer care, they have the worst service i have ever faced in any field...
I have no signals at my phone for Vodaphone (Number : [protected]). I complained many times for same and Vodaphone people came to my house and checked the problem but no action was taken. So i decided to shift to Airtel. I am trying to port my number since last 8 months from Vodaphone to Airtel.. Vodaphone is always rejecting my request with all weird kind of excuses like bill not cleared/ porting code expired (which is never the case), I cleared my bill always on time and still you make excuse that Bill was not paid till this date or that date.
I am very frustrated with Vodaphone.. Its been 8 months. Every month i am going to Airtel and submitting docs for porting and then Vodaphone is rejecting.. I have visited Vodaphone customer care (Madhapur office and Gachibowili office Hyderabad) many times and they are not co-operating with us. They always say they can not do anything in this.
This is not the way to treat customers.
Below are the porting code number which i have raised in last 8 months and below numbers i have given them 2 -3 times (as expiry date is for almost 20 days) :
My Porting numbers are : VA396187, VA627139, VA216135, VA596452, VA33588, VA514414
When customer care calls me and i ask them if there is anything pending, any pending bill, any port request mismatch or expired, they say no everything is fine and this time it will be done for sure. But it did not happen till now.
I request you to please help me for further steps.
Thanks and Regards,
Shilpi
Number : [protected]
Contact details for my husband :
Brijesh
Number : [protected]
Vodafone — Outgoing call record
Plz outgoing call record 01/03/2014-09/05/2015 Mobile no3G service issue
Few days back I have recharged with 297 3G pack but 3G service is not working in my mobile only 2G is working. Your Customer care representatives are unable to solve my problem.network coverage and slow 3g speed
2 times i complained, but no action just message recieved that ur problem is resolved, im a post paid user and my number is [protected], fully fed up, company told me about booster but no action, pls helpNew connection not started Ref No : 230528788
Please update the Ref No :[protected], pending since 21.03.2012 Arjun keshari [protected]Call History of Vodafone Prepaid mobile number...
Dear Sir / Madam, I want to get call and sms history of my vodafone prepaid number i.e., [protected] Kindly make it as soon as possible on my email id: [protected]@yahoo.com Regards, Karthipayment issue
Dear sir, We are face outgoing stop problem pay payment yesterday today not credit my account mini store sector 48 gurgaon not a proper response talking not good why? Mob [protected] Regards Dhirendra Sharmano recharge received
I have recharged my vodafone number [protected] for Rs 199 for 1.25 gb internet, despite losing balance from bank account i have not received the recharge on mobile.Kindly ensure and do as needed.Not getting verification code for g-mail
In april I ported my reliance gsm sim in vodafone gsm since then i am unable to access my gmail account because i am not getting any google verification code on my number.please helpSMS not going
my ph : [protected] i m no able to send sms from this phe# and which is disgusting. I am trying to reach Customer Care but call never goes thru completion. I m frustrated that such a basic service can also have a problem ?abusive and mocking customer care UP east.
CUSTOMER CARE GUY O[censored]P EAST ABUSE AND DECLINE TO ACCEPT FEEDBACK . EVEN MAKE FUN OF CUSTOMERS. PORTING OUT. GOOD BYE VODA.36%
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My alternate number is [protected].