[Resolved] Vodafone — harrassment | |||
My vodafone mobile number is [protected] in the name ashwani kumar. It is a prepaid connection. I have just purchased this new connection but due to some worst experience from the paid customer care department of vodafone i have to think that may be i have taken a wrong decision to be part of vodafone network. I make my number recharge one week back i.e. on 14th July 2010. after three days vodafone send me a message that u have activated some music and all so 30 rs will be deducted from ur account. i immediately call the paid customer care number but their language and reply is horrible. They have we have to proof that u have make a request to activate this service that is why we have deduct the amount from ur balance. After two days at 9 : 55 i just make a call to my friend and after 15 min i got another message that ur account balance is 102 thanx for activating some music activation from vodafone. I again make a call to paid customer care but the reply is the same that i have send the request and vodafone co. have the proof that i have maken a request to activate the service. i can also prove the vodofone authorities that i have not activated any additional service. I have 13 vodofone number which make me disturb during my office our i called them vodafone bakwas so that i should not attend the same and my work should not be disturb. i will persue this matter to the higher level till i will get the satisfactory answer from the vodafone authorities and this is a challenge. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 10 Comments | |||
Comments
To Whom It May Concern:
Dear Sir/Madam,
Dear Sir,
I am writing this letter to complain in the strongest terms about the poor service that I have received from your company.
We signed up to your telephone and internet service package on May 1, 2008 because you’re advertising and the marketing agent who visited my office suggested that you are better than other player like AIRTEL and IDEA. And I decided to move from my Airtel connection to VODAFONE connection.
But Because of your poor service and poor administration has given me a very sorry picture of your company due to poor administration of your company which I had lose my time for work, and causing me mental harassments all the way.
I am working with Equinox Global Services, Gurgaon India now know as Oracle Financial Services .Vodafone executive visited my office and offered mea corporate post paid mobile connection (Cell Phone Number ([protected]). I duly submitted the my copy of my Residence proof, copy of company I-card, 2Photgarphs and a bank chq from ICICI bank for Rupees 699.00 cashiers chq. I was asked to wait for 24 to 48 hours and the connection will be activated. After completion of that time I called MR. Sunil Kumar (mobile Number +91 [protected]) he Told me that the Mr. Rao (mobile number +91 [protected]) the agent who gave me the sim card had entered sim card number wrongly . I and he will look into the matter and the connection will be activated in another 24/48 hrs. I waited for that period but the mobile was not working, I was in constant touch with MR. Sunil Kumar (mobile Number +91 [protected]) and every day I was told connection will be activated by evening this went on till 10 days making my work suffer as had to be on phones for hours every day also people could not contact me to whom I had given the number offered to me.
On, May 15, 2008 I thought of calling Vodafone customer care, but the response I got was not only unprofessional, but unethical as well. I was treated with humiliation and I want someone to hear those calls. I called Vodafone customer care 2 times as soon as I gave them my concern would go ahead and release the call. So 3rd time I decided to speak to a supervisor and my call was transferred to a supervisor Mr. Pradeep Singh Assistant Manger Operation and the process name he gave was Delhi prepaid. he was highly unprofessional in resolving the issue, did not have basic customer care skills .i gave him my concern, he refused to give me complaint number said will take 72 hours to provide complaint number and my persuasion he provided me with the complaint number [protected] and said the connection will be activated by 8.00 pm IST on May 15, 2008.
I want the higher authorities to look into this call as on listening to this call you would come to know how he behaved with me on the call no customer care in this world would have done that some of the verbiage used by him on the call are given below so please kindly listen to the call. Your assistant manger did something unethical and which is something I can sue him and the Vodafone for that unprofessional behavior.
Few instances from the call which he did with me are
While speaking to him he asked to speak loudly and the verbiage used by him are mentioned below
AAP JOOR SE BHAUNKIYE ( IN HINDI)
PLEASE BARK LOUDLY (IN ENGLISH)
MEIN APPSE HINDI MEIN BAAT KARUN KYA KYONKI APKO ENGLISH NAHIN ATI
HE SAID HE WILL SPEAK IN HINDI AS I DO NOT KNOW ENGLISH (IN ENGLISH)
Further you can listen in the call how professional Vodafone and their employees are in their behavior while talking to customer. It was horrifying experience for me. I decided to call MR. Sunil Kumar (mobile Number +91 [protected]) with who I was taking earlier as he told me that he is from Vodafone directly and is not any vendor or dsa, but latter when I contacted he told me that I am not responsible and I can do what ever I want. As nothing will be done. He told me that Miss Shika.Sharma (Shika.[protected]@vodafane .com is responsible and taking care of my company’s account for Vodafone connection and he belongs to Mr. herman.josan team. I had no idea what’s happening I thought it might be a part of fraud by group of people trying to make some money or Vodafone itself is company like this giving false promises
My connection is still not activated. I might no longer be interested in the connection and my recommendation in around my company will be strict no to services of Vodafone and will be looking for legal angle to gets is rectified if nobody looks into the matter and get it resolved and also if no apologies are mentioned by your executive who compared me with a dog
In addition, you promise to deal with problems quickly and efficiently have failed, people were unable to contact me and it cost me many hours of phone calls to resolve the matter with your support centre for which I was tortured mentally
I hope this letter of mine is taken care off and some response could be give as My Cell phone is Still Not activated
I look forward to hearing from you soon.
Yours sincerely,
Chandrashkhar Chowdhry Cell phone number offered by Vodafone:-[protected]
Add: - 8716, Sector –C, Pocket-8, Sim number (Vodafone):[protected]
Vasant Kunj, New Delhi -70
India
Phone number +91 [protected]
Email :- [protected]@gmail.com
Dear Sir/Madam,
Dear Sir,
I am writing this letter to complain in the strongest terms about the poor service that I have received from your company.
We signed up to your telephone and internet service package on May 1, 2008 because you’re advertising and the marketing agent who visited my office suggested that you are better than other player like AIRTEL and IDEA. And I decided to move from my Airtel connection to VODAFONE connection.
But Because of your poor service and poor administration has given me a very sorry picture of your company due to poor administration of your company which I had lose my time for work, and causing me mental harassments all the way.
I am working with Equinox Global Services, Gurgaon India now know as Oracle Financial Services .Vodafone executive visited my office and offered mea corporate post paid mobile connection (Cell Phone Number ([protected]). I duly submitted the my copy of my Residence proof, copy of company I-card, 2Photgarphs and a bank chq from ICICI bank for Rupees 699.00 cashiers chq. I was asked to wait for 24 to 48 hours and the connection will be activated. After completion of that time I called MR. Sunil Kumar (mobile Number +91 [protected]) he Told me that the Mr. Rao (mobile number +91 [protected]) the agent who gave me the sim card had entered sim card number wrongly . I and he will look into the matter and the connection will be activated in another 24/48 hrs. I waited for that period but the mobile was not working, I was in constant touch with MR. Sunil Kumar (mobile Number +91 [protected]) and every day I was told connection will be activated by evening this went on till 10 days making my work suffer as had to be on phones for hours every day also people could not contact me to whom I had given the number offered to me.
On, May 15, 2008 I thought of calling Vodafone customer care, but the response I got was not only unprofessional, but unethical as well. I was treated with humiliation and I want someone to hear those calls. I called Vodafone customer care 2 times as soon as I gave them my concern would go ahead and release the call. So 3rd time I decided to speak to a supervisor and my call was transferred to a supervisor Mr. Pradeep Singh Assistant Manger Operation and the process name he gave was Delhi prepaid. he was highly unprofessional in resolving the issue, did not have basic customer care skills .i gave him my concern, he refused to give me complaint number said will take 72 hours to provide complaint number and my persuasion he provided me with the complaint number [protected] and said the connection will be activated by 8.00 pm IST on May 15, 2008.
I want the higher authorities to look into this call as on listening to this call you would come to know how he behaved with me on the call no customer care in this world would have done that some of the verbiage used by him on the call are given below so please kindly listen to the call. Your assistant manger did something unethical and which is something I can sue him and the Vodafone for that unprofessional behavior.
Few instances from the call which he did with me are
While speaking to him he asked to speak loudly and the verbiage used by him are mentioned below
AAP JOOR SE BHAUNKIYE ( IN HINDI)
PLEASE BARK LOUDLY (IN ENGLISH)
MEIN APPSE HINDI MEIN BAAT KARUN KYA KYONKI APKO ENGLISH NAHIN ATI
HE SAID HE WILL SPEAK IN HINDI AS I DO NOT KNOW ENGLISH (IN ENGLISH)
Further you can listen in the call how professional Vodafone and their employees are in their behavior while talking to customer. It was horrifying experience for me. I decided to call MR. Sunil Kumar (mobile Number +91 [protected]) with who I was taking earlier as he told me that he is from Vodafone directly and is not any vendor or dsa, but latter when I contacted he told me that I am not responsible and I can do what ever I want. As nothing will be done. He told me that Miss Shika.Sharma (Shika.[protected]@vodafane .com is responsible and taking care of my company’s account for Vodafone connection and he belongs to Mr. herman.josan team. I had no idea what’s happening I thought it might be a part of fraud by group of people trying to make some money or Vodafone itself is company like this giving false promises
My connection is still not activated. I might no longer be interested in the connection and my recommendation in around my company will be strict no to services of Vodafone and will be looking for legal angle to gets is rectified if nobody looks into the matter and get it resolved and also if no apologies are mentioned by your executive who compared me with a dog
In addition, you promise to deal with problems quickly and efficiently have failed, people were unable to contact me and it cost me many hours of phone calls to resolve the matter with your support centre for which I was tortured mentally
I hope this letter of mine is taken care off and some response could be give as My Cell phone is Still Not activated
I look forward to hearing from you soon.
Yours sincerely,
Chandrashkhar Chowdhry Cell phone number offered by Vodafone:-[protected]
Add: - 8716, Sector –C, Pocket-8, Sim number (Vodafone):[protected]
Vasant Kunj, New Delhi -70
India
Phone number +91 [protected]
Email :- [protected]@gmail.com
dear sir i have given requested f my no [protected] post paid to prepaid i receved ur call no. is [protected] ur employer his veaw u go on vodafone store $ given full payment $ chang ur connection i reched ur store in mall road ldh ur employer given ans ur requested r nt recevd but sr give m ans way r u given to cosemer prolam i given u couestemer promblab i hv paid bill no. is [protected] dt on 4/9/08 amut500 ro office but ph start on7/9/08 ur employr given ans our sistem is slow pls wait 2 or 3 days but sir this is nt good ur firm pls u give m ans but petrol is 55 per let u see thiss persionloyyyyyyyyyyyyyyy
Hi,
Yes very true . Actually it did not work for me at all. please read the complaint that I sent to Vodafone.
AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.
Hello,
I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.
WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.
EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL
I am attaching the print screen of the things done and my YES BANK summary
please check them also...
AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..
CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...
AJITKUMAR R HAJARE
[protected]
Yes very true . Actually it did not work for me at all. please read the complaint that I sent to Vodafone.
AFTER WAITING FOR 5 DAYS ALSO. THEY DID NOT REPAY ME. THEY LITERALLY ROBBED MY POCKET.
Hello,
I did online recharge using your http://www.vodafone.in/Pages/index.aspx site to [protected] ...I have selected Karnataka (which is correct) and YES BANK. I chose 201 rupees full talk time 30 day validity option. I filled up the information, it redirected to YES BANK I filled up my customer ID and Password. I typed 201, clicked the only option, I got password SMS to my another number ([protected]) tagged with YES BANK account, I typed the password, did the transaction to Vodafone BILLDESK. I recieved confimation page with confirmation number (54508). My cell is not yet recharged. I rechecked by filling confirmation number and my cell number in vodafone site. It said id is invalid, even I called your cutomer care(111) 6 times. First agent told me to wait for 1 hour, 2 agent told me to wait for 24 hours, 3rd agent told me to half an hour to recheck it. 4th agent told me to wait for 2 hours that an update is going on, 5th agent told me to wait again, and told if recharge not done then ur money ll be taken back to my YES BANK account.
WHAT THE HELL IS GOING ON TO REACHARGE JUST 201 rupees.
EITHER VODAFONE OR YES-BANK ONLINE THINGS ARE NOT WORKING WELL
I am attaching the print screen of the things done and my YES BANK summary
please check them also...
AMOUNT HAS BEEN DEDUCTED FROM MY ACCOUNT--CHECK FOR YOURSELF..
CAN ANYBODY TELL ME WHATS GOING ON..WHY IS IT TAKING TOO LONG...I KNOW "TECHNICAL PROBLEMS" IS YOUR COMMON ANSWER..IN DECADES WHEN YOU ARE GOING TO FIX THEM...
AJITKUMAR R HAJARE
[protected]
Hi,
I have been receivein calls for a vodafone collection executive. She has harrased to the extreme and has called my mother ans harrased her which led to Trauma and in a critical state. Earlier more than 7 months back I have logged a complain I did not opt for the internrt facility but was charged to more than Rs.3000. I had asked the cancellation on the mobile which was done after 45 days post to whcih I made a payment and required it to be refunded.
I would like to strongly complain on the representativr on the collection behaviour which has led my mothe who is at a age of 57 who is in trauma and admitted due to the hassement and the unethical and unproffessional words of the agent.
the no of the agent is:[protected]
I have been receivein calls for a vodafone collection executive. She has harrased to the extreme and has called my mother ans harrased her which led to Trauma and in a critical state. Earlier more than 7 months back I have logged a complain I did not opt for the internrt facility but was charged to more than Rs.3000. I had asked the cancellation on the mobile which was done after 45 days post to whcih I made a payment and required it to be refunded.
I would like to strongly complain on the representativr on the collection behaviour which has led my mothe who is at a age of 57 who is in trauma and admitted due to the hassement and the unethical and unproffessional words of the agent.
the no of the agent is:[protected]
Vodafone customer care is the worst in the communication sector. I humbly ask those who are moving towards vodafone to rethink and
best of luck to those who are moving away.
my vodafone number which i am not at all using now is
[protected]
S.NAGARAJAN
best of luck to those who are moving away.
my vodafone number which i am not at all using now is
[protected]
S.NAGARAJAN
I had made the payment . I have got copy of Final Settlement Letter. Still the Vodafone is harrassing me by sending my reminder letters and also calling me for payment. I want compensation for this kind of harrassment. I have problem of hyper tension since last 3 yrs. What is the procedure for doing this.
Dear Sir/Madam,
My mobile 5130 nokia had missing it s IMEI No- [protected]. mobile no [protected] please block the sim and verify have bill and box original.
This is for your information and necessary action please.
I hope you will be early action.
I am awaiting your reply.
Regards,
Brajesh Kumar Tiwari
My mobile 5130 nokia had missing it s IMEI No- [protected]. mobile no [protected] please block the sim and verify have bill and box original.
This is for your information and necessary action please.
I hope you will be early action.
I am awaiting your reply.
Regards,
Brajesh Kumar Tiwari
Vodafone — harrassment by a vodafone no.
dear sir/madam[protected], this no is making calls and harassing at odd time.even though informed that its a wrong no. they continue to trouble.kindly do the needful and also provide me complete detail about it.
indira.
Vodafone — flash advertise in my phone
I have wrote several complaint to vodafone all nodal officers in india... i am getting sms and flash advertisement on my mobile and my battery goes waste... and i am charging my phone every 3 hours...i dont know whether all eat human food or some thhing else
please solve my problem
[protected]
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I am Hutch user since five years. But now from when the merger has took place the service quality has become very poor.
I had two incidents which are invoking me to change my mobile service.
One day a call came from vodafone customer care and told me that they will send me a combo pack on which i can surf and download vodafone live free of cost. I said ok. but when i surfed vodafone live my account was reduced by Rs. 35.
Secondly i got a message from vodafone that my crm cricket update service has been registered. i was shocked that who the hell has activated this service. When i went to your customer centre they told me that you must have got a flash message and it is activated through that. But I swear I have no idea of getting any msg. Moreover this flash msg thing is just a because if i am getting my phone out of my pkt and there is a flash msg and if i press any key unknowingly then all i will get is another activated service.
I have lost my Rs. 80 from this if you can not refund my money. I am going to consumer court.
Moreover there is no option in your 111 customer care to talk to any executive
Sincerly
Manjinder Singh
[protected]