[Resolved]  Volkswagen India — booking of car

Hi

Just want to share my personal experience with Volkswagen Delhi West (World Class Automobiles Pvt Ltd)
Address:68/3, Near Moti Nagar, Najafgarh Road, Moti Nagar, New Delhi.,
New Delhi, Delhi, 110015.

I have a POLO which I purchased in August 19th 2010 earlier there was some issue with the alignment the car was moving towards left. I called the advisor and he asked me to walk down the service station and he will get it checked. Same day I have to go to Chandigarh. Once I reached the service station and I asked for the same advisor at the reception the reply I got was he is busy and will be here within 15 -20 minutes however no one turned up for 30 -35 minutes I asked for the same advisor as well as called the same advisor he said he is with a customer and have one in queue. After 1 hour and 20 minutes he turned up look at the car and said he will be right back and was back in approximately 40 -45 minutes by that time I already spent almost two hours just waiting for someone to tell what the issue is. He took 20 -25 minutes just to open a job sheet I asked for a manager/supervisor the only reply I got that there is no one if we have any issue we can either speak with Sachin/Jaspreet. The incident I mentioned above happened two months back.

I was in Dehradun for last three day while on the way I small stone from the roadside hit the windscreen on the right top corner and there was a small scratch on the screen. The crack took over the entire screen in two days. I called an advisor name HARI OM and he told me that it will take 3 days and I have to left the car at the service station. Once I came back to Delhi I called HARI OM on Monday morning he asked me to walk down to the showroom I asked for the same advisor at the reception I had to wait for 15 -20 minutes as he was with a customer. I called the same advisor three times and the reply I got was he was with a customer and have other customer waiting in the queue. I asked for any other person who plays the same role he said he is also busy with a customer, simply shows a bad after sales service. They only listen to you till the time you have not purchased the vehicle. This is just one example. I got a call to collect the RC as its already November it’s been almost three months and the reply is there was some issues with the printing of DL 4C NA _ _ _ _ _ series. As per the concerned person at the showroom and once I called the guy who called me said once he checked the RC was there they might have sent the RC back. This is the second example of bad customer service. This time to change the windscreen and as there was some issue with the clutch paddle just to open the job sheet it took almost 3 hours. I called HARI OM multiple time and he never turned up or called me. Later on Jatinder kumar was the one who walked up to me to check if I have some issue with my car or if I was waiting for someone. I really appreciate him as first of all he apologized for the inconvenience and helped me with the issue. Till that time I was pissed with the service and called [protected] and launched a complaint. The only call center they have in Mumbai they don’t have any on phone escalation. She asked for the entire issue and said I will receive a call within 48 hours which I never expected for VOLKSWAGEN GROUP. The call was escalated to someone once I mentioned that I will put a blog on Google and Twitter. Someone called me next day in the morning after telling him the entire story that it’s the same story every time. They don’t have the setup in place the reply I got was two of the service station have closed so they have the entire work load and they are running short of people. I asked for the corporate number/email id he said the call center it the highest authority to whom the issue was already escalated. He asked me to come is personal and said will check with the staff.

In other works if we talk about the product or the services. The product is not good nor the services. Now the first service is at 15000KMs / 1 year which one is early. I’m sure if the car will be on road I will face some issue and I’m prepared myself for the worst services in future. If we talk about the ground clearance in this segment the ground clearance for POLO is 168 mm comparing with SWIFT 170 mm JAZZ 160 mm FIGO 168 mm I10 165 mm RITZ 170 mm. My recommendation is SWIFT over POLO.

Will try to escalate it to the next level. Still searching for the big shots for VOLKSWAGEN GROUP.

Kshitij

THE VW CC mail is uselees i guess, i send mail and no response for 3days.. even small car maker in india respond faster.. may be thats VW style!

purchasing a vw car became my worst experience ever, , details r as below.
date of bill[protected]

--> insurance actual-as per policy is Rs. 14008 while charged Rs. 14451.

-->accesories costing Rs.7800 charged Rs. 8491. dat to of third class quality..
--> I hvnt received d bill for accessories yet.
whn i personally visitd 2 shwrum, , no 1 ws bothrd 2 listen my problem.

Mr. Jayesh(Sales Manger) ignores d customer aft sellin d car as if he met d customer 4 d 1st time.
4 d prob stated above i visited d shwrum minimun 3 tims n calld Mr Jayesh n Mr. Hasmukh (sales managers) n Mr. Niraj (Accounts dept) minimum 10 to 15 times bt no solutioin till date..
plz luk in to d matr as soon as poss. 2 continue future relations vid me n othr wud b references..

HI,

I HAD BOOKED VENTO HILINE DESEL FROM RAJKOT SHOWROOM,
AT THE TIME OF BOOKING I GIVEN 50, 000/-RS.
AFTER 20 DAYS OF BOOKING SALES MANAGER FORCE ME TO PAY SOME MORE(ON PRISE OR UNDER TABLE INCOME).
ALSO TOLD IF I WILL NOT PAY THEN I HAVE TO WAIT TILL 6 MONTHS.

FOR THIS ISSUE I ALREADY COMPLAINT TO CUSTOMER CARE AS WELL AS MAILED ON SUCH EMAIL ID.

TILL TODAY I HAD NOT ANY GENERAL MANAGER OR PUBLIC RELATION OFFICER NO... I TRIED IT TO GET BUT I COULD NOT GET IT...


ADVISE TO ALL PLEASE DONT BUY OTHERWISE CALL THE GOVERNMENT REGULATORY BODY.

Hi,

I am Piyush Jain Advocate, the instant grievance is against the Volkswagen Dealer Frontier Motors Pvt Ltd at Jabalpur (M.P) the only authorized showroom in this region. It is when we planned to buy a new small segment car, as we were having a Maruti 800 and decided to exchange the same with the new one. The Volkswagen sales team approached us and assured us to exchange the old vechile also, thereafter I decided to buy a Polo baseline model and I purchased and took the delivery on occasion of "DHANTERAS".On the very next day I delivered the possession of my Maruti 800 to the Frontier Motors and after few days they told me that the said vechile has been sold to one third guy hence they need the original papers in good faith to complete the documentation earlier, I delivered the same it to the sales people, it is till date the Dealer failed to supply me any documents which reflects that the Vechile is in his possession and not mine, moreover the said vechile is roaming all over the city which has been noticed by me & other people known to me. It is surprising to see the Dealers staff behavior that they promised that we want to build a long relationship and it is after only one month past that, they are avoiding my call and the sales people who were like bees behind me are not even ready to call me and inform the current status and complete the paper work. Needs a immediate attention on my complaint with appropriate action.

Rgds

I purchased a polo car from thane Volkswagen showroom in the month of July 2011 after waiting for four months.
In the month of December the car stopped all of sudden while driving. Reported to their service centre and they took the car for repair work at thane. They told me to do a general checkup by paying rs 3000 . After a day car was delivered to me. After two days the same problem occurred. Again the car toed to their work shop. Kept the car for two days and told me that car is perfectly okay. Took delivery. However the car stopped as it is on the way. Again the car toed. Neither the dealer nor the compliant department took a serious view on this and facing lot if problem. I tried to reach higher officials but nobody give the phone number. This is ridiculous the service is poor

I purchaged new polo highline on 16 feb 2012 . its headlights not working well.that is whyi went to the I went to the polo service station rohtak (haryana).after showing the headlights two time in the agency .it was as it is .mostly I drive at night that why I was phase difficultys to drive at night .please change my polo car headlights. mob no. [protected]

Hello Sir,
I have given my vehicle AP 09 CF 3569 for 30000 service on 7th July 12 ., Time In 9:57:47AM They have mentioned that sump problem., and they had given estimation for sump roughly 20 to30 thousand and as on they have not given my vehicle delivered ., its has been almost 2months since my vehicle is with you and and now yoUr Volkswagen workshop A div of PPS MOTORS PVT LTD ..!!
FINALLY what the answer is from yoUr side is we dnt have any spares so we can't make Ur car ready this is what yoUr service people say and they don't have work mechanics .,
DETAILS ;
one is Mr srinivas cell no [protected] he is least bored about the customers
And other fellow is Mr mUrthy Manger cell no [protected] he always say some carp and dnt even attend the customer calls are zero response ., and after 1month i got a call saying that vehicle is started and estimated cost is 1lakh i have told to make it ready ., finally they have called me on August 21 as I am out of station I have told I will take it with in 2days so i will come and collect it ., and now again vehicle is having some problem we can't make it delivery by this time, i[censored] want u can take yoUr vehicle and go this is what Ur work shop people say being a biggest delar in Hyderabad saying this kind of words ashamed of VOLKSWAGEN ...!! I gonna take a serious action about this ..!!!

Are you people paying Caculo's (Goa) to kill Volkswagen Brand!! If you are not the competition may be...

Hi!

I guess when Volkswagen came to India they got accustomed to the 'CHALTA HAI' attitude... I won't be surprised if they change there 'DAS Auto' with 'Chalta Hai' in the coming years or I wonder if that's what it really means in German!

I was asked to replace my Brake Pads while in Bangalore by a service adviser there, which I did (I was traveling, my car is bought in Goa). On returning back to Goa I went for my 1st service and told the service adviser about what had happened, also told him that there may still be a problem with my brakes. After getting my car back from servicing, within 4-5 weeks the brake problem escalated and my whole car would shake vigorously (shudder) when ever I applied brakes especially above the speed of 80kmph. I called up the service station in Goa, first they told me they can't accept my Car but then I insisted to at least to speak to the service adviser they gave me his number.

Now the funny part... On calling this guy he remembers my cars brake problem and tells me he cannot do anything as the break Pad was replaced in Bangalore Volkswagen service center and I will have to take my car back to Bangalore to get it rectified... (I still want to laugh, sadly its my brake's)

I told him that I am going to report this and I did (my concern number CAL20417 Dated: 12/06/2012), but till today nothing has been done, I am now trying to find out if any other service center can rectify this (I know Skoda uses similar parts, or if the brake rotor which I am told can be taken to a lathe, may be the Maruti service center here might tell me where to take it).

End of the day I feel I bought a good car but I have to be a Car mechanic to keep it. I was told by someone that since one person holds the Volkswagen & some other brands for whole of Goa this is what you should have expected. Unfortunately they are considered the best brands of Cars in the market today by many after Maruti (I still love my Red Polo, its a beauty).

I don't know what to ask Volkswagen, I am frustrated but more over I am sad...

Hello Sir/ Madam,

I am not getting response from anywhere...not from customer care and not from dealer.

"I have purchased VW POLO Highline diesel from @ Global Gallarie Motors Pvt. Ltd., Maharashtra, Thane.

When I went for the delivery on 8/11/2012 morning I checked the car and it's fine. After that agent told me that regestration paper is not ready so come in evening for deliver.

I again went in evening and took the deliver of my car, but at that time I didn't check my car.

After couple of days I noticed that spare wheel is not there and for that I already call the dealer couple of times but didn't get satisfactory answer, and then I looged my complained to customer care on 26/11/2012.

I have received a message on my mobile number [protected] saying that "You will be hearing from our authorizsed dealer Volkswagen Thane within 24 hours...BUT DIDN'T RECEIVE ANY CALL FROM THE DEALER.

I may go to legal procedure if I will not get any satisfactorey answer."

Can you please help me to resolve this.