Volkswagen India Complaints & Reviews

Dear Sir,

I Have bought my Volkswagen Polo on August last week, 2011. Before 10 days i had hit a speed breaker and next day i noticed my oil tank was leaking and was surprised to see that there were no notification as when i checked the oil it was over and the car engine would have seized. Thankfully insurance covered most of the expense except the engine oil.

But some of my friends whom i know also own polo has the same Oil chamber breakage problem as in once case engine got seized and has to pay over 4,00,000 for the same. i have even done some research on internet and i have seen that most people face the same oil chamber problem with polo which i have faced.

Now i think i have made the biggest mistake by buying a German car which has very low ground clearance which hits the speed breaker even when driven slow. I think the components used in India is of very low quality as i am surprised to see a company like Volkswagen having issues like these.

I really want to know the Volkswagen India's take on this as i feel cheated already as it is a premium hatchback.

Thanks,

Rakesh
[protected]

Dear Sir/Ma'am,

I have purchased a new Wolksvagon vento TDI highline from you on 22 Jan 2012 from Artica Automobiles Pvt Ltd. New Delhi, somehow i have been given a faulty car, which has a starting problem, the car has suddenly stopped on road o 16th Feb and then never started, i had called for roadside assistance on Wolksvagon toll free service assistance no. ([protected]) people from Artica Automobiles workshop came and collected the vehicle from me.

Till now they are not able to identify the problem in the car and not able to give any satisfactory answer, i have also complained to Dealer's representatives about it many times, i have not got any kind of response form the service representatives (Mr. Manish, Mr. Mukesh) at workshop, they never picked call and when i personally visited there then also i have not got and reply from them. i don't know when they will be able to return the vehicle.

This is causing me harassment and hampering my work to a great extend. this is heights of my patience and can not trust on Wolksvagon, Artica Automobiles Service and the Vento anymore. also there is no point in taking the faulty car back.

Kindly suggest what i can do now.

Regards,
Ashish Mittal
Nysa Communications Pvt. Ltd.
Tel: [protected]

I , Suman Sharma, bought Volkswagen Polo from Atrica Automobiles LTd . Parparganj ,Delhi.I was Sanctioned a loan of RS 500000(LOAN ACCOUNT NO[protected]) from Volkswagen Finance and was informed about EMI'S that if i will pay one EMI in Advance than i need not give the next EMI the NEXT month.As i paid first advance installment in Febrauray so i was informed that i need not to give the installment in the month of March as my installment will be due in the month of April.I kindly request you to please take a strict action agansrt this misleading information and help us on this desk as soon as po

THE CAR WAS PURCHASED ON 26.04.2010 HAVING A WARRANTY PERIOD OF 2YRS. BUT FROM APPROXIMATELY 6 MONTHS FROM THE DATE OF PURCHASE THE STEERING STARTED GETTING LOCKED AUTOMATICALLY WHILE DRIVING ON SEVERAL OCCASIONS. I HAVE FACED THIS PROBLEM ALREADY 4 TIMES TILL DATE WHILE DRIVING. EVERY TIME I FACED THE PROBLEM THERE WAS AN ASSURANCE FROM THE SERVICING DEPARTMENT OF THE COMPANY AFTER THE REPAIRS THAT IT WOULD NOT OCCUR HENCEFORTH. BUT UNFORTUNATELY I HAVE MET WITH THE SAME PROBLEM AGAIN & AGAIN. TODAY ALSO WHILE I WAS DRIVING BACK FROM SCHOOL WITH MY WIFE AND DAUGHTER WE NARROWLY ESCAPED WITH A MINOR ACCIDENT DUE TO THE SAME PROBLEM OF THE STEERING GETTING LOCKED IN WHICH THE RIGHT FRONT DOOR GOT HIT. YOU WOULD APPRECIATE THAT SINCE IT WAS PEAK TRAFFIC HOUR IT WAS ONLY A MIRACLE THAT WE ESCAPED FROM A MAJOR ACCIDENT WHICH COULD HAVE BEEN FATAL TO ME & MY FAMILY. SUBSEQUENT TO THE INCIDENT I IMMEDIATELY I CALLED UP MR. TUHIN JANA, SERVICE ADVISER WHO IS SUPPOSED TO TOW THE CAR TO THE GARAGE. KINDLY NOTE THAT THIS PARTICULAR PROBLEM HAS BEEN A RECURRING ONE (& YOUR MR TUHIN IS WELL AWARE OF THE FACT). ONLY 3 MONTHS BACK THE SAME THING HAD HAPPENED AND AFTER REPAIRING THE CAR AT THEIR SERVICING CENTER I WAS ASSURED THAT IN FUTURE THIS WON'T HAPPEN BECAUSE THEY HAVE CHANGED A VITAL PART WHICH WAS CAUSING THIS PROBLEM. I AM SHOCKED WITH TODAY'S RECURRENCE AND I AM FORCED TO CONCLUDE THAT THIS IS A MECHANICAL FAULT &/OR MANUFACTURING DEFECT THAT THE COMPANY IS TRYING TO SUPPRESS TILL APRIL 2012 WHEN MY WARRANTY EXPIRES. UNDER THE CIRCUMSTANCES I WOULD REQUEST YOU TO REPLACE THE CAR SINCE IT'S NOT POSSIBLE TO DRIVE THE CAR WITH SUCH MECHANICAL PROBLEMS RECURRING FREQUENTLY INSPITE OF ASSURANCES FROM YOUR SERVICE CENTER THAT IT WON'T . FYI & RECORDS THE MODEL OF THE CAR IS POL, & THE CHASSIS NO. WVEC10602AT000924.

I had given my Vento (MH12HL2422) to Vidyut motors on 21 Jan 12 for servicing after i met up with an accident. They told that the damage will take 3 weeks to be repaired. After that i am continuously calling them for update but am not able to get any update from the Service center. I myself went to service center on 4 Feb 12 and found that no work has been started on the vehicle and is kept at the place where i left it with no work started on it.

I am very disappointed with this service. Still, the service adviser is not responding properly.
Plz do the needful.

I bought a POLO car on 19 JAN 2011 , on 9 dec 2012 car sent to bhopal for repair under insurance coverage for changing of OIL CHAMBER which got damaged in road pot hole , dealer informed me after 10 days by estimate no 617 dated 24.12.2011 about repair cost to be borne by me is RS 557383 ie higher then the cost of new engine and even highrer then the COST OF NEW CAR , isnt it should be called a scam dealer is playing with customers , after two month of time CAR is still lying in BHOPAL workshop un repaired ., this is the service VOLKSWAGEN DEALER PROVIDING IN INDIA

mohd inam khan <[protected]@gmail.com> Mon, Jan 30, 2012 at 12:44 AM
To: customer.[protected]@volkswagen.co.in
Cc: [protected]@vw-puranmotors.co.in
Reply | Reply to all | Forward | Print | Delete | Show original
To,

The Volkswagen India,
Customer care service.

Kindly go through the my email 05.12.2011 & your Customer care service reply dated 05.12.2011. I am pained to inform you that my problems have yet not been resolved in spite of the fact that I have send several reminder mail to your Customer care service, approached the Puran motors Allahabad personally, made several telephonic conversation with Mr. Rohan Mehrotra of Puran Motors, Allahabad, but there is no one who could pay any attention to our concern. Please do not only open the Service Centre & Showroom in India Particularly in Uttar Pradesh, as in absence of proper car service mechanism there is no value of only selling the cars. It is kind of be-fooling the customers to promise good service in absence of any proper consumer redressal mechanism. kindly do the needful in the matter immediately to resolve my issue.

Yours faithfully,

MOHD INAM KHAN,
R/ O- 30-C/9,KANPUR ROAD, BEHIND HARI MASJID, CIVIL LINES, ALLAHABAD-211001,
CELL NO. [protected], [protected]


[protected] Forwarded message[protected]
From: mohd inam khan <[protected]@gmail.com>
Date: Tue, Jan 24, 2012 at 12:21 AM
Subject: Complaint against Service Centre At Allahabad i.e. Puran Motors
To: customer.[protected]@volkswagen.co.in
Cc: [protected]@vw-puranmotors.co.in





To,

The Volkswagen India,

Kindly take notice to Concern No: CAL9763 dated 05/12/2011. I have requested that the newly opened Service Centre at Allahabad U.P. does not have requisite equipments to provide service to the Customer as in my case I have contacted for the removal of some dents & paints works and my Car is under comprehensive Insurance Policy of bajaj Allainz, but the Service Centre has shown inability to help me for service they do not have paints & the mixture machine of paints for painting of cars. It is nearly a two month that You are unable to equipped your service Centre at Allahabad to provide all the Service to Volkswagen Customer.

In last 2 months I have contacted more than 15 times to the Allahabad Volkswagen, but the problem has yet not been redressed. It appears to me that the Volkswagen is working more on selling the cars than providing quality service to the customers.

It is therefore requested kindly look in the matter as urgently and do the needful in the matter.

MOHD INAM KHAN,
R/ O- 30-C/9,KANPUR ROAD, BEHIND HARI MASJID, CIVIL LINES, ALLAHABAD-211001,
CELL NO. [protected], [protected]
customer.[protected]@volkswagen.co.in
Date: 12/05/2011

Concern No: CAL9763

Veh Regn No: UP

Name of Customer: Mr/Ms. Mr Mohd inam khan

Dealer Name: Puran Motors Dealer Location: Allahabad

Kind Attn…..

Dear Mr/ Ms. Mr Mohd inam khan

Greetings from Volkswagen passenger cars!

We acknowledge the receipt of your concern to us and have noted the contents of the same.

We wish to inform you that we have forwarded your concerns to our dealer M/s Puran Motors(Allahabad) and have advised them to attend to the concerns. Please be assured you that your concerns will be resolved under our supervision and as per Volkswagen standards.

If you need any further assistance, kindly feel free to call "Volkswagen India Assistance 24x7. Anytime. Anywhere" on toll free[protected]/[protected] OR write to us at customer.[protected]@volkswagen.co.in.


We thank you for choosing Volkswagen and assure you our best services always.

Best regards,

Customer Care

After sales

Volkswagen Passenger Cars India

Dear sir,

it is quite annoying for me to mark a complaint against a world renowned company but i have to as theirs been a lot of negligence i have observed in the last 20 days when i offered my complaint o the VW customer care. as it is not a issue related to the dealer i was marking all my mails to VW but unfortunately left with no answers from them till date.

i had taken a delivery of my car on the 1st of Jan and a fortnight after i observed certain paint problems in the car which later were observed at certain other places by me. i marked my first complaint n the 12TH of Jan 2012.

i'm not justified by the answers i received from the dealer and now i hope to receive an answer from the VW organization and my question is that when the car goes through a quality check and predelivery inspection than how come such discrepancies are emerging.

moreover in my regular practice i have sent all the photographs and had no reply in return.

sincere regards
abhishek anthony singh
winkwink.[protected]@gmail.com
+91 [protected]

I have a Volkswagen Vento Automatic transmission petrol driven car purchased last year from VW Jabalpur. I have been facing problems with the horn from last 6-7 months but last time when i visited the showroom the problem could not be sorted out as the staff was not fully trainedand the airbag unit needed to be replcaed. I am in merchant navy and was out of India and finally came back home in Dec. Since then i have been to the showroom 4-5 times to get rid of the problem. After repeated queries, the SRS/Airbag unit was replaced to sort out the problem but it was a temporary replacement as the problem is still persistent and poses a lot of danger as pressure has to be applied to honk. I have been through 3 near misses due to the faulty operation. I did mail to 'after sales' department online but have not received any reply. I have also mailed to to U.K VW branch today to inform the scenario that has been going on. Fnally today i got a call from the VW showroom in Jablpur to inform me that they cannot help me any further and this is problem with the whole lot. I cannot bear any further risks on my part after spending more than 10 Lakhs on a vehicle and impairing safety of myslef as well as the people traveling with me.

I HAVE BOOKED VENTO TREDLINE ON[protected] , AND HAD PAID TOTAL AMOUNT ON[protected], BUT DEALER IS NOT RESPONDING ME REGARDING DELIVERY OF CAR AND NEGLECTING MY CALLS AFTER RECEIVING TOTAL CAR AMOUNT, AS I M STAYING 90 KMS FROM SURAT , WHEN I WILL GET MY CAR. { NAME: AYUB KHAN }

Dear Sir
this complaint we given for poor service/ wrong commitment of your Chennai dealer ABRA Motors Pvt. Ltd.
We booked V W Polo on[protected] by paying Rs 50,000/- advance vide receipt no.6852. with the commitment vehical will be deliver for pooja on 24th oct (DHANTERAS) after getting full payment and delivery on 27th after fulfilling RTO formalities.
We paid 1,44.923/- on 22nd oct vide receipt no.7069 on promise if bank payment (bank loan Rs 4 lac) delay by one or two days even than we will get car for pooja on 24th and delivery will be after full payment.We paid balance Rs 4 Lac on 24th itself vide receipt no.7101, so that their should not be any problem to getting car on DHANTERAS for pooja.
SORRY TO SAY even after full payment paid on or before 24th we did not get car for Pooja on DHANTERAS as promised.Reason told by ABRA Motors that they forget to put in schdule for pooja delivery,Even we were talking this from day one and regular informing and paying the money to make sure we are getting car for Pooja on DHANTERAS.Our sentiments hurt badly we want to cancel our car but sales executive feels sorry for their mistake and promise to deliver vehical on 27th without fail at 5.30 PM.
On 27th morning we receive the call from ABRA Motors that due to Holiday in RTO car will be deliver on 28th same time, we agree and told pl give us a call when the car is ready because we are coming with family we can't wait.
On 28th at 4.45 pm we receive the call your car will be ready by 5.30 PM pl come and take the delivery.
We reach at delivery point at 5.35PM and shocked car was not there, we were told we should finish the delivery formalities by that time car will come with in 20-30 mins.We signed delivery note as per their guidelines.
Car came to delivery point at 7.10 PM with lot of accessories pending.We were very very upset and angry we want to leave the car and want to come back home but Abra Motors sales Executive talked over phone and again feel sorry and promise to complete all accessories at our home with in two days time.We were not having any option because they were already taken our signature on delivery challan..
SORRY TO SAY EVEN AFTER WE MAKE THE COMPLAINT (CAL-9265) NOTHING HAS HAPPEN TILL DATE.
This can not be the practice of VOLKSVAGEN.
Pl. look into this matter URGENTLY and complete all accessories as promised immediately.
LOOKING YOUR PROMPT ACTION AND REPLY IN THIS REGARD.
Thanks
Deepika Goel
President-Tamilnadu
ANTI CORRUPTION COMMITTEE-LADIES WING

I bought a brand VENTO DIESEL HIGHLINE delivered on 24th dec 2011 and found it to be a defective car with shivering and jerking felt on the left hand side on highway rides above 80 kms speed. we intimated the support team with great confidence but totally disappointed to hear irresponsible excuses like wheel balancing / alignment. how can the dealer / company say such reasons for a 2 day old car. Taken back for clearing the same again returned uncleared. Now the service center has the car at their yard and I had not enjoyed my new car for more than a week with me even after a month of delivery. The car was delivered by Elite Motors, Hosur Road Bangalore. I had done my attempts of replacing faulty manufacture and only compromise on a new car but not again the faulty car. I am going for a legal action and fight against the injustice on my hard earned money spend on the car and in no way can compromise with the same defective piece. I had tried my escalation of the issue with the dealer and they are no way supporting to the solution than redelivering the same car. I will be fighting for compensation for the stress and strain, about 12 lacs spend, and the car now enjoyed by the service center team at the yard to find out the issue and see how I am going to survive with the scrap out of their research.

Sijohn Mathew +91 [protected]
Assistant Project Manager,
KEANE INDIA PRIVATE LIMITED, Bengaluru.

i purchased a volkswage vento tdi model car from viraj motors kanpur on 23rd ocy2011 under the breeze offer run by the company during that period.till date i have not recd. the breeze kit installed in my car and for which i have been committed several things several times by the company people /dealer staff.
this is surprising that the worlds largest car manufacturer operates in this befooling manner.

mohit saxena
[protected]

I BOUGHT VENTO CAR ON 31ST DECEMBER 2011 AND TOOK DELIEVERY
ON 1ST JANUARY OF VENTO CAR DL10 CC 1147. DURING DELIEVERY
I FOUND ONE OF REAR RIGHT WINDOW WAS HAVING PROBLEM AND ALSO
LEFT HAND HORN PAD WAS VERY HARD. SAME WAS REPORTED TO SALES
PERSON BUT DUE TO HOILDAY ON THAT DAY COULD NOT ATTENDED BY
VOLSWAGEN STAFF. NEXT DAY SERVICE ADVISOR FROM SHOWROOM
WAS SENT TO MY HOUSE AND AFTER CHECKING MY CAR HE SAID LEFT
HORN PAD WILL REMAIN HARD DUE TO AIR BAG IS LOCATED INSIDE AND
FOR WINDOW PROBLEM U HAVE TO BRING UR CAR TO SHOWROOM.
ON 4TH JANUARY I VISITED SHOWROOM AND CAR WAS TAKEN TO WORKSHOP BY
SHOWROOM SAME SERVICE ADVISOR. THEY OPENED UP REAR RIGHT
WINDOW AND ADJUSTED THE SYSTEM. I WAS THERE FOR ALMOST
THREE HOURS. NEXT DAY WHEN I WAS LEAVING FOR MY WORK, NOTICED
SAME THING ON MY REAR LEFT WINDOW. IMMEDIATELY I CALLED UP
SERVICE ADVISOR , HE FURTHER INFORMED TO WORKSHOP. THEN 6TH
MORNING I GOT A CALL FROM WORKSHOP AND ADVISED TO SEND UR CAR
IN THE AFTERNOON. I SENT MY CAR WITH DRIVER AND LATER MYSELF WENT
TO WORKSHOP AND TOOK DELIEVERY OF CAR AFTER REPAIR OF BOTH
LEFT WINDOW AND HORN PAD. NOW TODAY MORNING AGAIN I NOTICED
REAR RIGHT POWER WINDOW HAVING SAME PROBLEM.

FROM THE ABOVE FACTS, I WOULD LIKE TO TELL YOU THAT THIS IS MY
FIRST VERY BAD EXPERIENCE FROM REPUTED GERMANY COMPANY.
ALSO I WOULD LIKE TO INFORM THAT AFTER REGISTRATION OF CAR,
CAME TO KNOW FROM REGISTRATION SLIP THAT MFG MONTH / YEAR OF
CAR WAS MAY 2011. IT MEANS CAR WAS IN THE YARD FOR ALMOST 7 MONTHS
AND LOOKS LIKE PRE DELIEVRY INSPECTION WAS NOT CARRIED PROPERLY
WITH THE STANDARDS AND PROCEDURES LAID DOWN BY THE COMPANY.

I SANJIV DHONDU NIKAM have purchased POLO 1.2 COMF DIESEL engine no-CFW024038 on 18/10/2010 and i have done first servicing on17-sep-2011 invoice no.SIP111205.Today i am willing to go to shegaon so when i checked the level of oil i found that it is low.So kindly inform me on my mobile no.-[protected] further guidance.

Sir,

I have purchased the above numbered Volkswagen polo from M/s Abra Motors during October 2011. In the month of November, the vehicle met with an accident and the same was given at your workshop on 7th Nov ember 2011 for accident insurance claim. The due date for delivering the vehicle was mentioned as 20th November 2011, the after repeated enquires the same was given delivery on 21.11.2011.



Mr.Murugan of your workshop told me to go to ambatture workshop for taking delivery around 4 p.m. on 21.11.2011 and I checked up with your accounts department about the amount to be paid. They said that Rs.18825/- processed by Insurance Company, the balance of Rs.2126 to be paid by me. After reaching your ambattur work shop, the front reception lady told me to sit for 10 minutes, but it went up to 30 minutes to approach the person. Your sales manager at that office asked me several questions and narrated at the they have not received the information about insurance amount processed by insurance company. I showed the SMS received by me. So far I do not know the bill for the amount which your people received from



In spite of that I was made to site another half an hour to take delivery. The WOST TO SAY IS THAT THE REPAIR AND DENTING WAS NOT DONE PROPERLY. THE PAINT IS NOT CLEAR. DENTING IS CLEARLY VISIBLE. IT IS NOT UPTO THE STANDARD OF YOUR 5 STAR RATING MAINTENANCE AS PROJECTED BY YOUR COMPANY. YOU CAN NOMINATE A SENIOR AND TECHNICAL PERSON TO CHECK MY VEHICLE TO FIND OUT WHAT I AM TELLING IS CORRECT OR WRONG. MY HOUSE LESS THAN ONE K.M. FROM YOUR SHOW ROOM AT ANNA NAGAR.



I am writing this mail to take necessary action. I thought before I take up with Volkswagen car company, better to inform you. Your maintenance is worst though the CAR is good

Sir,
Please note that Self had purchased "Volkswagon Jetta Car" details as below:

Dealer from whose purchased is being made: Globus Cars Pvt Ltd A-82 Gujrawala town Part - 1, Main G.T. karnal road, Delhi 110009

Model/Make: Jetta comfortline Diesel black

Date & no Of Invoice/Amount in Indian Rupees : 28 Nov.2011, Invoice no GCPL/804/2011-12. Rs. 17,51,357


Kindly note that the above vehicle was purchased from "Globus Cars Pvt Ltd Gujrawala Town Part 1, G.T Karnal Road" New Delhi on the

28 Nov 2011. Please note that delivery of the car was taken during late evening hours.

It was observed that " Front left side door" has been Repainted prior delivering the vehicle to me. I very promptly took the car to Globus Cars Delhi Showroom at G.T karnal Road, but they refused to even accept that door has been repainted. They further directed me to their Workshop at Jehanagir Puri New delhi, who confirmed that door has been repainted without accepting any liability whatsoever. I was again made to contact their show room, who gave me no firm answer. Globus car Pvt Ltd.show room & Workshop kept passing the buck on each other. I was made to spent practicaly half a day going from Show room to Workshop. without any results.

Kindly note, I have opted for Volkswagen vehicle keeping in view of Reputation of top German Car Maker, but i am really surprised to know the attitude & behaviour of your distributor in Delhi, as till date I have not received any support/help from them.

Trust needful will de done at the earliest. Kindly note if no action is taken within seven days, I may be forced to take matter for legal proceedings .

Regards
Capt.V.k.Sehgal
+91-[protected]

I have purchased a POLO TDI Highline model in Oct 2010 - The car was very sparingly self driven by me and it went for the 1st service in Nov 2011 on the completion of one year or 15000 KM whichever is earlier. The car has been driven only for 3270 KM so far.... after one year..... The car was parked with the Hand breaks on inside the house car garage... When taking the car after a gap of one week the hand break got totally jammed... and when the Road side assistance had come to check and move the car the rear break drum was totally broken... I am not able to use the car as the dealer has told me to shell out around 7K to get it replaced..... and the Company at Pune is not forthcoming with any help to rectify the manufacturing defect... It is very pathetic to note that an European MNC company has such low customer values taken care of ..This car can never be one for Indian road conditions.... Readers please don't get cheated... They never even have the courtesy to respond,... I have so far owned 7 new first hand cars purchased from dealers and i have never faced such a bad service.

i bought a volkswagen jetta base model which doesnt have a reverse sensor.i planeed to fit a new one from outside but the company threatens that i will loose the warrenty if i fit it from outside.the rate of their reverse sensor is Rs 25000 when good quality sensors ar available outside for less than 10000rs.i decided not to fix a reverse sensor.do u think its right .i am planning to approach the customer retressel forum for this

sir
i have buy a polo comfort line car my nearest car dealer budhwar car pvt ltd rohtak haryana by chance my car is accident and my car in garriage from 18/11/11 The workshop men dont give any response and i have harassment by the workshop men, workshop men told me i have not spare part of your car in our agency he said i have not responsible for the this spare part of your car i have go to the agency more than six time ihave spent my money more than rs 1500 in one time but workshope men do not give any satisfication answere me please solve my problam unless any delay in our car i am going to consumer court after then full responsiblity of your company

name satis kumar
tem no HR 99 KN 4508
chassis no WVWJ11600CT009220

MOBIL NO [protected]