Volkswagen India Complaints & Reviews

I SANJIV DHONDU NIKAM have purchased POLO 1.2 COMF DIESEL engine no-CFW024038 on 18/10/2010 and i have done first servicing on17-sep-2011 invoice no.SIP111205.Today i am willing to go to shegaon so when i checked the level of oil i found that it is low.So kindly inform me on my mobile no.-[protected] further guidance.

Sir,

I have purchased the above numbered Volkswagen polo from M/s Abra Motors during October 2011. In the month of November, the vehicle met with an accident and the same was given at your workshop on 7th Nov ember 2011 for accident insurance claim. The due date for delivering the vehicle was mentioned as 20th November 2011, the after repeated enquires the same was given delivery on 21.11.2011.



Mr.Murugan of your workshop told me to go to ambatture workshop for taking delivery around 4 p.m. on 21.11.2011 and I checked up with your accounts department about the amount to be paid. They said that Rs.18825/- processed by Insurance Company, the balance of Rs.2126 to be paid by me. After reaching your ambattur work shop, the front reception lady told me to sit for 10 minutes, but it went up to 30 minutes to approach the person. Your sales manager at that office asked me several questions and narrated at the they have not received the information about insurance amount processed by insurance company. I showed the SMS received by me. So far I do not know the bill for the amount which your people received from



In spite of that I was made to site another half an hour to take delivery. The WOST TO SAY IS THAT THE REPAIR AND DENTING WAS NOT DONE PROPERLY. THE PAINT IS NOT CLEAR. DENTING IS CLEARLY VISIBLE. IT IS NOT UPTO THE STANDARD OF YOUR 5 STAR RATING MAINTENANCE AS PROJECTED BY YOUR COMPANY. YOU CAN NOMINATE A SENIOR AND TECHNICAL PERSON TO CHECK MY VEHICLE TO FIND OUT WHAT I AM TELLING IS CORRECT OR WRONG. MY HOUSE LESS THAN ONE K.M. FROM YOUR SHOW ROOM AT ANNA NAGAR.



I am writing this mail to take necessary action. I thought before I take up with Volkswagen car company, better to inform you. Your maintenance is worst though the CAR is good

Sir,
Please note that Self had purchased "Volkswagon Jetta Car" details as below:

Dealer from whose purchased is being made: Globus Cars Pvt Ltd A-82 Gujrawala town Part - 1, Main G.T. karnal road, Delhi 110009

Model/Make: Jetta comfortline Diesel black

Date & no Of Invoice/Amount in Indian Rupees : 28 Nov.2011, Invoice no GCPL/804/2011-12. Rs. 17,51,357


Kindly note that the above vehicle was purchased from "Globus Cars Pvt Ltd Gujrawala Town Part 1, G.T Karnal Road" New Delhi on the

28 Nov 2011. Please note that delivery of the car was taken during late evening hours.

It was observed that " Front left side door" has been Repainted prior delivering the vehicle to me. I very promptly took the car to Globus Cars Delhi Showroom at G.T karnal Road, but they refused to even accept that door has been repainted. They further directed me to their Workshop at Jehanagir Puri New delhi, who confirmed that door has been repainted without accepting any liability whatsoever. I was again made to contact their show room, who gave me no firm answer. Globus car Pvt Ltd.show room & Workshop kept passing the buck on each other. I was made to spent practicaly half a day going from Show room to Workshop. without any results.

Kindly note, I have opted for Volkswagen vehicle keeping in view of Reputation of top German Car Maker, but i am really surprised to know the attitude & behaviour of your distributor in Delhi, as till date I have not received any support/help from them.

Trust needful will de done at the earliest. Kindly note if no action is taken within seven days, I may be forced to take matter for legal proceedings .

Regards
Capt.V.k.Sehgal
+91-[protected]

I have purchased a POLO TDI Highline model in Oct 2010 - The car was very sparingly self driven by me and it went for the 1st service in Nov 2011 on the completion of one year or 15000 KM whichever is earlier. The car has been driven only for 3270 KM so far.... after one year..... The car was parked with the Hand breaks on inside the house car garage... When taking the car after a gap of one week the hand break got totally jammed... and when the Road side assistance had come to check and move the car the rear break drum was totally broken... I am not able to use the car as the dealer has told me to shell out around 7K to get it replaced..... and the Company at Pune is not forthcoming with any help to rectify the manufacturing defect... It is very pathetic to note that an European MNC company has such low customer values taken care of ..This car can never be one for Indian road conditions.... Readers please don't get cheated... They never even have the courtesy to respond,... I have so far owned 7 new first hand cars purchased from dealers and i have never faced such a bad service.

i bought a volkswagen jetta base model which doesnt have a reverse sensor.i planeed to fit a new one from outside but the company threatens that i will loose the warrenty if i fit it from outside.the rate of their reverse sensor is Rs 25000 when good quality sensors ar available outside for less than 10000rs.i decided not to fix a reverse sensor.do u think its right .i am planning to approach the customer retressel forum for this

sir
i have buy a polo comfort line car my nearest car dealer budhwar car pvt ltd rohtak haryana by chance my car is accident and my car in garriage from 18/11/11 The workshop men dont give any response and i have harassment by the workshop men, workshop men told me i have not spare part of your car in our agency he said i have not responsible for the this spare part of your car i have go to the agency more than six time ihave spent my money more than rs 1500 in one time but workshope men do not give any satisfication answere me please solve my problam unless any delay in our car i am going to consumer court after then full responsiblity of your company

name satis kumar
tem no HR 99 KN 4508
chassis no WVWJ11600CT009220

MOBIL NO [protected]

My Car had met with an accident and it had been sent to the Service Centre to be repaired. The windscreen had broken down and the bonnet also had been hit. The Service Centre had the car for 3 weeks. The response from the Service Centre was very bad. The car delivery date had been postponed several times and finally when I receive the car, it was in a horrible state. The windscreen has not been fixed properly. I clearly do not understand if a re painting was performed how paint gets spilled all over the seats. The steering is making a horrible sound. I can't understand if how a reputed company like Volkswagen can provide such low standards of service. It is utterly disappointing. I never faced such problems with other Car Manufacturers and other Service Centre’s. I'm wasting so much of my time doing a follow up job on this. I cannot believe that a car can be delivered in such a state saying that it is perfect and as good as new. I’m actually shocked about the pace at which the service is being provided and also the kind of response I have got from the Service Centre. It would be proper if someone looks into this and comes back with an appropriate response. My car is presently with the Service Centre again and I want my car delivered in a proper shape. I hope I can expect this at the least

I had done first servicing of my VW POLO Highline car, of Reg.No MH 04 EH 7423, on 22/10/2011 from work shop, Global Gallarie Motors Pvt. Ltd, VW THANE. On that day they told me that their billing system was not working so later they will send to me by post. but i have not yet received the bill, when i phoned to them they are not responding properly. what is the reason behind this ? and is this customer care ?
i was blindly believing Volkswagen name, so what i have to do now?

the dealer :-
Global Gallarie Motors Pvt. Ltd.
Plot No. 1, Mohan Mill Compound,
Ghodbunder Road, Opp. Levi's Showroom.
Thane - 400 607
Maharashtra
Yours truly
B.Surendra
34/10 BARC Colony, TAPP, Palghar, Thane-401504
phone-[protected] , mob- [protected]

The Volkswagen Service Centre in Lucknow not only takes extra time and provides bad servicing, but I was also asked by the persons to pay bribe for speedy servicing and to avail the benefits of my car insurance. The staff was very uncooperative and persistent on taking additional money without providing me a receipt for the same. I faced many problems to get my car serviced which was well insured. Kindly bring this to the company's notice. The sales person contacting me went by the name of Satyan/Satendra. Thanks.

Dear Sir / Madam.

I have taken Car Vento Highline Petrol Model in Month of May 2011. Car Reg No: MH-02-BR-0045 and Chassis No: WVWA11606BT034606. My car was not started once in OCT 2011. So I called up on toll free no and person came from their he did junk start. Then I took my car to KSM motors pvt ltd, vashi. Who is authorized service center of Volkswagen. I told them to check everything and give my car. They did check everything and return my car. Now again on[protected] car is not started so again I called up on toll free no and company ppl did junk start and this thing again happen on Sunday also.It means KSM Motors people have not done their work properly. I want you to take strict action against them.

I did complain on Volkswagen toll free no on[protected]. My complain no: CAL4761 and they told that company person will attend your complain within 48 hours but nobody has called me yet. I called so many times on toll free no but no same reply and no action taken by them.

So I think this is defeat car has given me so I request you to give me another car on urgent basis. And such a reputated company like you not provide a proper service it’s really surprise. If your company going to do like this I think every people will loose faith in your company.



So kindly request you to take this matter on urgent basis and solve the problem.

Regards

Mr.kirtikumar.L.Doshi.

Tel:[protected].

EMAIL ID : [protected]@hotmail.com

Incident 1:
Dealer: Shaman Motors – Downtown Mumbai
Service Requested: Annual maintenance.
Service Advisor: Stephen
Delivery Date promised: The same day as pick-up.
Actual Delivery Date: Three days from the pick-up day.
Car condition on return: Deplorable. Returned un-clean and scratched at the bottom.
Issues with the service:
1. Late Delivery of car.
2. Car returned in terrible condition.
a. Unclean, scratched and returned at 10:20 in the night.
b. No paper used for the footrest. Upon asking the driver says they had run out of paper at the workshop.
c. Head rest of the passenger side seat was raised completely and the seat was pulled up to the front to the max. Upon asking the driver says that’s how they clean the car (which was not clean by the way).
3. No updates given on the car. Need to call at least 3 times before you can talk to someone about the car. No one ever calls back when you leave a note telling them to call you back.
4. No call when the car reaches the workshop or when it leaves the workshop. It’s the customer’s duty to keep a check on the car status. VW does not entertain giving well timed status updates on the car.
Incident 2:
Dealer: Shaman Motors – Downtown Mumbai
Service Requested: Fix the scratch put on during the last visit.
Service Advisor: Stephen
Delivery Date promised: Two says from pick-up.
Actual Delivery Date: Six days from the pick-up day.
Car condition on return: Deplorable. Returned un-clean and scratched at the bottom.
Issues with the service:
1. Late Delivery of car. Again returned after 10 pm.
2. Car returned in terrible condition.
a. Unclean and passenger side AC vent broken.
3. No updates given on the car. Need to call at least 3 times before you can talk to someone about the car. No one ever calls back when you leave a note telling them to call you back.
4. No call when the car reaches the workshop or when it leaves the workshop. It’s the customer’s duty to keep a check on the car status. VW does not entertain giving well timed status updates on the car.
Incident 3:
Dealer: Shaman Motors – Downtown Mumbai
Service Requested: Fix the broken AC vent (Getting an appointment for this was a nightmare in itself which is elaborated below this incident)
Service Advisor: Stephen/ Pradeep
Delivery Date promised: Same day as pick-up before 5 p.m.
Actual Delivery Date: Same day as pick-up at 10:06 p.m.
Car condition on return: Deplorable. Returned un-clean and late again despited repeated assurances from the Assistant Service Manager Pradeep that the car will be delivered on time.
Issues with the service:
1. Late Delivery of car. Again returned after 10 pm.
2. Car returned unclean again.
3. No updates given on the car. Asked for tire rotation and was told that someone will call after checking if it is required. As expected no one called. Need to call at least 3 times before you can talk to someone about the car. No one ever calls back when you leave a note telling them to call you back.
4. No call when the car reaches the workshop or when it leaves the workshop. It’s the customer’s duty to keep a check on the car status. VW does not entertain giving well timed status updates on the car.
5. Fooling the customer and telling lies. Pradeep said that he checked the car at 5:00p.m. to make sure it was clean and that the car would leave the workshop in 10 minutes. The car actually left at 7:40 p.m. and as per the Service Advisor Stephen the cleaning was done at 6 p.m.
Who is lying and taking the customer for a ride (Pradeep or Stephen)?
When trying to reach Pradeep at 9:30 p.m. to check on where my car is I get a text message saying ”Sorry, cannot answer your call”

Getting the appointment for the last service took approximately 20 calls between 23rd Sep – 1st Oct and finally got the appointment booked on 4th Oct when I escalated the issue.

I got harassed so bad that I went down to the workshop to meet the GM. Despite promising to take me to the GM, Pradeep took me to his Manager (Thomas Kandy). Mr. Thomas was very apologetic but did could not guarantee that this would not happen again. Finally got to meet the GM Mr.Piyush A. Harsora, who once again showed empathy towards my situation. He promised to give me details of my case and also a written guarantee for subsequent services. The committed date was Monday, 31st Oct. Today is 3rd November and haven’t heard anything from him yet.

Dear Sir,
This is to inform you that on 19.10.2011 I purchased Volkswagen Polo TDI from M/s Viraj Distributors,Lucknow. On 20.10.2011 I noticed a humming sound from the power steering while turning and even in stationery condition. I immediately contacted the dealership, there I was sent to their workshop, where I was told that this sound is from front shocker as the shocker bearing has gone dry.
I asked them how could you deliver a vehicle to the customer without pre delivery inspection (PDI). Workshop in-charge told me that PDI is done through computer not by test drive, hence we could not detect the fault. I then requested for a replacement of vehicle as it was bought few hours before the complaint was made but the answer was no.
Workshop has registered a complaint and since they do not have the said part, it will be replaced when their stock will arrive.
My request to you is please let me know how my complaint will be redressed as the no one from the dealership has even bothered to listen my apathy.
My Details are as follows :
Veh is in the name of : Sobita Service Station,87 Jagat Narain Road,Lucknow
owner: Prayag Naresh Agarwal
Volkswagen Polo TDI , Viraj Distributors,Lucknow
Mobile No.[protected]

I had purchased Vento Diesel Highline from M/s. Tornado Motors Pvt Ltd, Santacruz West, Mumbai on 4.8.2011. On receipt of RC book with Regn No. MH-02 BR 6416 it was observed that model was printed as POLO Petrol instead of VENTO DIESEL. This was intimated to the dealer and the RC book was handed over to the dealer on 16.8.2011 for necessary correction/issue of fresh RC book. Dealer assured that the same will be issued within fifteen days. As on date, almost 2 months have passed. Umpteen calls have been made to the dealer since then, but no proper reply or action.

I have already been fined once by the traffic cop. It becomes difficult to drive the vehicle in a city like Mumbai. After spending around 11 lakhs for the vehicle, am unable to use the vehicle without fear.

Kindly look into the matter and help to resolve this issue

I own a POLO Highline Diesel car (MH-12 GF-1898).

I have shown my car at the Vidyut Motors, Pune for first servicing and also for Body Noise. The servicing they have done was not up to the mark like they have done only oil change I guess nothing else, car condition was the same I have given them before servicing. They even didnt clean the car even the car was there for 2 days.

Also for body noise issue they said , they cannot repair that as problem is with the door setting which company can only fix this (they mean to say that its company defect ).

This is definitely not up to the Volkswagen standard.

I would like to show my car to Volkswagen engineer so that he can give me the correct inputs.

I have booked my car"Polo Trendline" on 1/8/2011 from "Automarks Motors pvt.ltd.near high court,
SG highway, Ahmedabad.
I gave the booking amount and booked the car having sales contract form no 6069 dtd.1/8/11 given by trader to me, which states the Amount of insurance of 20212/- in sales contract form.(The amount is for 'Nil Depreciation" insurance of car, as explained to me by sales executive.)

I have paid the full amount of the Car as per our agreement and taken the delivery of the car on20/8/2011.
But the Insurance policy I have received is not the same as per commitments and some other policy was given which is having different conditions of Depreciation, in case of damage to plastic, fiber and glass components of the car.
On inquiry, I came to know that this is not the "NIL_DEP" policy and the one which traders used to give the insurance offered "FREE' kind of insurance.
I mean to say that by giving me such insurance; trader has made an UNFAIR Deal and cheated me.
If I know that this is the free insurance they are offering, mostly I would have not made the DEAL with them.Even on my request to them they are nor not responding positively on the issue.
Request to kindly do needful on the same.

VW THANE DEALER GLOBAL GALLARIE IS NOT TRUE AND HONEST.THEY ARE CHEATING PEOPLE OF rs.17330.out of 1 LAC BOOKING,WHILE CANCELLING,WEN THEY CANT DELIVER AS PROMISED.THE SAME IS MY EXPERIENCE.I BOOKED NEW JETTA ON 20 AUG 11.THEY COULDNT DELIVER TILL 22SEP.NOW THEY SAY THEY WILL CUT 1%,wen DEEPAK RAO AND YASHPAL HAD TOLD ME CLEARLY ON 20 AUG ,THEY WILL NOT CUT ON CANCELLATION.VW INDIA IS TAKING INDIANS FOR A RIDE BY CUTTING 17330 OUT OF 1 LAC BOOKING AMT,AND NOT BEING ABLE TO DELIVER ON TIME.BOYCOTT VW INDIA.BUY HONDA INSTEAD.THEY DONT CUT INDIANS MONEY FOR NON DELIVERY.

I had booked new jetta on 20 aug 10 by paying 1 lac.delivery was on 31aug,which was ramzan idd.global gallarie thane couldnt deliver till 22 sep.so i sent cancellation letter.at time of booking,mr.deepak rao and yashpal told me there wud be no 1% cut on cancellation.mr.anand too told me same later on phone.on 3 oct ,mr.anand told me he.l cut 1%..why?company couldnt deliver for 32 days + on 20 aug they had told they.l not cut..VW INDIA IS TAKING INDIANS FOR GRANTED.THEY WILL BE ANNIHILATED BY GOD,IF THEY CUT 1% of our money.do not by VW.BUY HONDA .INSTEAD.THEY CARE FOR INDIAN CUSTOMERS.name.kaniz w fadra

from:vimalshah jain,siruguppa(po)bellari(dist)karnataka to:volkswagen,hubli
sir sub:my volkswagen(jetta)car bearing no:KA-34/M-9802 taken for repair as percomplaint. ref:1.vehiclr taken for repair on 24.09.2011 2.my erlier complaint no cal8224 3.my legal notice dated 24.08.2011. with referance to above subject,your service provider had taken the above said car on 24.09.2011 from my residence(siruguppa) for repair the vehicle as noticed in my complaint/notice. till today have not riceaved any communication from you about vehicle repair or not ask to me what r the diffects or complaint of vehicle.you have taken the vehicle and simple sit without explaining any thing. i have needed the vehicle for my day to day busines activities and iam waited for your responce.but i have not recieved any proper responce on yourpart. there fore i hereby request you to make nececery arrangment for delivery of new vehicle or repayment ofconsideration otherwise i proceed tocourt of law for mefficiency o[censored]r service or inability to explain the defects of vehicle .i wait for your responce. thanking you, yours faith fully vimalshah jain our email id:[protected]@gmail.com,contact no:[protected],[protected]

Hi,

I bought a Volksgawen Polo from KSM Motors(Mumbai) two weeks ago. At the Point of Sale, I was promised a Music System with Bluetooth Connectivity.

On the day of delivery, the Music System was not in the car and I was advised that due to the system being out of stock, this will be delivered in a few days.

When finally a driver was sent and took the car, I had to bear all the Tolls and Fuel expenditure and to top it all up, a wrong music system without Bluetooth Connectivity was put up in the car.

After I contacted Volkswagen again, They advised that I will have to pay extra for the music system of my choice and the fuel charges and the toll charges will have to be borne by me again.

This is against what was promised to me at the time of Sale. Also, the service I have received throughout has been very poor. My calls have not been answered, I have not received response from Volswagen as promised apart from the Customer Service Agents being rude.

Kindly look into this matter.

Regards,

Ankit Kothari

[protected]

I draw your attention that, I have purchased a POLO Model no – A05 IND. HIGHL55TDIM5F from Shaman Cars Pvt Ltd , Sumer Apartments , Shankar Ganekar Marg, Prabhadevi , Mumbai – 400 025 vide invoice no. ALO1886 dated[protected]. The registered car no is MH-02-BZ-1534. It is noted that the car has been giving trouble from the date of purchase and for a long period, it remains in your authorized workshop Tornado Motors Pvt Ltd. Since, last 3-4 months, the Car is having a problem of left pulling ( wheel alignment issue ) and has gone for rectification on three occasions but workshop could not repair it to the satisfaction of me and my family. Since, the problem persisted, the CAR is again sent on[protected] at your work shop and till to date, rectification of problem i.e. left pulling ( wheel alignment issue ) is not addressed. In fact, the Car is lying at work shop of Tornado Motors Pvt Ltd for about 25 days. I bring to your kind notice that a small problem could not be taken care of for almost 4 months and since last 25 days, the car is lying at workshop without rectification of left pulling ( wheel alignment issue ) and still it is not assured that problem shall be rectified. It seems to me that Car is having a manufacturing defect and needs a replacement on urgent basis.