Volkswagen India Complaints & Reviews

I took delivery of new polo on 6th of july.
First of all THE MID switches not working.
THERE WAS A noice on the back rear door.

MOST OF ALL'THERE WAS A STEERING RACK NOICE ON THE RIGHT SIDE'.
When i went with these problems to the dealer on 7th they corrected the MID switch,but as far steering rack problem,they wete sure ITS THERE ON ALL POLOS.The rack noise increased on 8th july.I went again on 8th the dealer took a test drive and promised to rectify the issue.In a reputed brand like VW,these mistakes are surprising.I am a doctor alreafy owning Toyota and Honda.I have never faced such problems in a new vehicle.I dont understand the meaning of Pre delivery Inspection
.
madhavaranga m p

Buying a Volkwagen is the worst mistake of my life. Pathetic Service Centers in Bangalore and only Clowns selling and servicing your cars.



I visited the Downtown VW Service Center on Magrath road this morning to have my breaks checked as i noticed a considerable deterioration in breaking. First of all the workshop was a junk yard with cars all over the place and its impossible to get your car in or out of the narrow lane. Having somehow managed to take the car inside, i was running from pillar to post to get someone to attend to me. I went in at 11 AM and i was finally attended to and 12:30 after i kicked up a fuss. Every single customer out there was extremely disappointed about the service. That place was like a headless chicken, no one knew what they are supposed to do and seemed completely disoriented. Finally i got one of the service adviser's to look at my car who in turn delegated it to some mechanics who checked the brakes and said the discs were worn out but the brake pads were intact. They said they didnt know how that can happen and it was wear and tear.

What i don't understand is how a car that has run 5000 Kms completely wear out both the discs, where as the brake pads were intact. I disputed that and have them check on the warranty. They said they were going to take a picture send it to VW and have them investigate it and get back to me in 15 mins. another hour passed and at 1:30 when i went to check on my vehicle i was told everyone's out for lunch and will be back in an hour. If that was the case why was i asked to wait for 15 mins only to realize i've been abandoned? i was asked to come back at 2pm . I went back at 2 pm and i was told that the warranty guy is not around and that i need to come back on Monday.

This is extremely frustrating so i took my car and drove out.

What i need now is a resolution and i expect to be treated with some courtesy. I've been tested on my patience since the time i booked the car with Palace Cross with false promises and lies. Buying a VW was one of the worst mistakes of my life and i'm going to try my best to dissuade anyone from buying one. This is my 4th car and i've never had a worse experience with Maruti's or Honda's.

I have 2011 model vento kl.01.bb.6401. i had given my new car to volkswagen service center for first service.after the service i saw my vehicle right side AC handle was damaged . i suddenly inform the serviceman he said the handle have no stock .they promised to me he should be immediately change the handle under the service warrenty.after a month i try to contact them . but they are doesnt respond for this problem. in the beginning of experience of your service is too bad . i am ashamed of your bad service. i[censored] can take action for these problem

Hi,

While driving my Polo Highline car (UP 32- DH- 8550) under warranty, the AC burnt and started giving lots of white smoke from the front hood. I called roadside assistance and requested them to take the vehicle but they told me to try to drive it to nearest workshop. On giving the vehicle to the workshop, I received no response from VW Downtown on the vehicle's status for one week. The service engineer's number is turned off for one week and show room is not responding to the query on the vehicle status. I called road side assistance to try to get a response on my car. They took the request and told me they will get back to me in 48 Hrs. They also told me that they will provide an alternate vehicle till my car gets repair.

After not hearing form them for 4 days I called back again to check what happened, I learnt that my request is still under process. And 48 Hrs commitment from the company means "48 working hours". And I was told that it takes 6 to 8 "working days" to get a response form VolksWagen.

Everybody please be careful while not to fall into trap by VolksWagen's advertisements 24 hrs helpline support. Through which they are selling vehicles with poor materials parts placed which can cause serious safety hazard while driving.

regards
Gaurav
[protected]

I have bought one of the first Volkswagen Polo's vehicle for Delhi. Vehicle is Polo Diesel Highline. After driving the vehicle is driven approx 25k KM. One day while driving the car, suddenly the AC made a loud sharp noise and the white smoke started coming out of front hood form running vehicle. I stopped the car. And called the roadside assistance. They asked me to take the car to nearest VW workshop. On taking the car to VW downtown, I was told that the car's "lock carrier" which hold the radiator and AC duct has broken form one side. The reason is not known why it will break. But the company does not covers the vehicle under warranty if it breaks. The real problem is that the quality of material used in lock carrier is poor and it breaks very often. At workshop, I was told that there are multiple complaints on this and all are attributed to drivers driving and roads in India.

The Company does not honours its so called Warranty for two years. And more than that, the Rs. 3500 caused the damage of Rs. 14000 AC pipe too which is supported on this poor quality material.

It appears that Volkswagen is dumping all worst material purchased by them world-over at India. Under the title "German engineering Made for India".

Gaurav Tripathi
[protected].

It is not the very first time I am raising the quality and satisfactory concerns.
I am Not satisfied with the services and quality being provided by “Volkswagen South Delhi West (World Class Automobiles Pvt Ltd)” Address:68/3, Near Moti Nagar, Najafgarh Road, Moti Nagar, New Delhi. ,
New Delhi, Delhi, 110015.. The reasons are as following:

Had given my car Volkswagen Vento Diesel Highline for first service on[protected] and paid Rs 10730/-.
While the car handing over to me after service found..
1. ECM of the car is hanging in air (not fixed in mounting bracket)
2. Sensor close to ECM is Brocken (it was probably Brocken by hanging ECM)
3. Another sensor was also not fixed properly
Strange to see all of above issues, it was me who know bit about automobile hence could find out issues. If it were a person who really doesn’t know about automobile but has expansive Volkswagen car and getting services from Volkswagen Delhi west could easily have been cheated by the staff of this dealer.

Raised the issues with SA Rajesh Verma who immediately called to technician who had worked on my car. The technician straightforward told that the ECM mounting bracket is missing however the bracket was well placed. Then SA called to DTE Ashish. While I asked to Ashish “is this the service and quality you are delivering to customer” he just passed smile because he was with no words. The other technician came and fixed the ECM in bracket but car again went to workshop to replace broken sensor.

It is a serious concern regarding the services being provided by Volkswagen Delhi West which finally spoiling the name of world renowned company Volkswagen too.

Apart from above there is much other concern as follows:
1. The invoice of Rs 10730/- was being handed over to me without placing it in envelop
2. There is a play card fixed on notice board in owner’s lounge that tea and coffee is available. I had made complaints two time before too during my visit to this dealer’s service center and made third time yesterday also that no one attend to car owners asking them for tea, coffee and water. Better the play card on which “Tea Coffee is available” should get removed from car owner’s lounge.
I would appreciate to Service advisor Jatinder Singh who always had been very kind and supportive during my previous issues and this time Rajesh Verma. It was the mistake made or careless workmanship performed by DTE Ashish who was handing over car without examine it thoroughly.
Our and above there are many-many other quality and delivery concerns which I have been faced from day got my car delivered from this dealer “Volkswagen Delhi West”
ANISH

I have purchased a Vento 1.6 CR ( MT ) Highline from Volkswagen dealer Ms Tornado Motors Pvt. Ltd, Andheri on 29 th Feb 2012.
My Car No is MH 02 Ch 6905, Ch No. : WVWK1160XCT010623.
I was promised Insurance Policy with Zero percent Depreciation and while handing over the car keys I was assuared that the insurance policy is with Zero percent depreciation.
However now, when my car has met with an accident and I had called up the Insurer I was shocked to know that my insurance policy is not the one with zero percent depreciation.
I have been communicating verbally with Mr Viral Kenia of Tornado Motors, Andheri (W). He had told me that I will soon receive a new policy incluging 0% Dep.
I have cooperated in all the possible ways. I have given my car several times to your Andheri (E ) workshop as they wanted my car for making this new policy, but till date I have not received any policy.
I feel I have been cheated. I hope I will receive my renewed policy soon.
Looking forward for a quick response.

Thanks and Regards

Jaisukh CHitroda ( [protected] )

( Director )
Ishaan Industries

Dear Sir/madam,

I wish to mention that the very prime reason for purchasing Volkswagen car in Feb 2012 was the inherent qualities of quality and reliability attached to the reputed German brand Volkswagen. Other competition cars in my shortlist were City and Sunny.

However, my experience as described below do not substantiate my assumptions stated above.

Highlights:

1. Face a vehicle breakdown within 3 months of car purchase (car just does not start while I am driving from Ghodbunderroad to Eastern express Highway and needs to be tolled away to your service centre, not to forget the inconvenience caused to my family.)

2. Thane service centre just says that there is no problem with the car and they have made all the checks.

3. Within 2 weeks of 1st breakdown, again face the same breakdown problem (this time while the car is parked in basement of Korum mall. Neither the car could be towed from basement neither could it be started by dhakka technique. Had to waste week-end attending this issue and inconvenience to family.).

Not sure if I have any confidence left with taking the Vento Petrol Highline car that I purchased from their showroom for any longdrive or even within the city after undergoing 2 breakdowns within 3.5 months and that too after having been attended by your service centre on 21st May after the 1st breakdown. Not to forget the mental trauma and inconvenience caused to me and my family.

Fundamental problem still persists that how can such problem occur to a brand new car. Either the car sold to me was defective piece and this is not the case with all the other Volkswagen cars. If this is the case, I request the dealer/Volkswagen company to kindly provide me with a replacement car or refund me back my car price with due respect to the quality standards of Volkswagen reputed brand.

All the car related (chassis/car no./India assistance file no./Global Galleria SO etc.) details have been furnished in mail below.

Breakdown details (In details)

Date of purchase and delivery: 15th Feb 2012 ; (Chassis No: WVWD11608BT058614) (Car no: MH04 FA 9754) (Dealer: Global Gallarie Motors Pvt. Ltd., Thane)

Concern/Issue: 2 breakdowns till now.

Horrifying breakdown Experience 1: (India assistance File no: 77321) (Repair order no: SO121646)

1st breakdown took place on 21st May (In the middle of heavy traffic on Eastern express highway in Thane). Breakdown occurs while driving and the car simply does not start. The car had to be towed to the Thane service centre.

Thane Service centre response: First time after the vehicle was towed to the Thane service centre on 21st May 2012, I got a call from the service centre saying that everything is ok, no problems were detected during various testings conducted. They enquired about the reason why the car was towed to the service centre. No reasons were provided about the car breakdown. I was made to look as if the car was fine and there were no problems at all, and as if I had no other work than using companys Tow services to send the car to the service centre. I went on explaining them again and again that the car could not be started at all and I was stranded in the middle of the highway with heavy traffic. Since the car had started I took charge of the car on 24th May 2012, assuming that the problem had been resolved.

Horrifying breakdown Experience 2: (India assistance File no: 80078)

Have faced breakdown on 8th June (not even 2 weeks after 24th May). This time I had gone to Korum Mall in Thane with family. Around 11:30 pm when we were about to return back home, realized that I faced the same problem, the car could not be started. The vehicle was parked in the basement parking. I had a tough time arranging a transport for me and my family to return home. Organized for a tow vehicle at 12:30 am / 1 am on 8th June, but since the vehicle was parked in the basement of a mall on 8th June 2012, could not get the vehicle towed. Had to stay awake late mid-night for this follow-up with the tow vehicle in the mall. Again I had to waste almost entire Sat (9th June) in the mall basement while the India assistance mechanic was struggling to identify the problem with the car. I proactively tried to get the mechanic speak with the Volkswagen service centre contact person so that there may be some breakthrough. Had to waste my week-end while the mechanic from tow services battled for 3 to 4 hrs to identify the problem onsite in the mall basement. All bypasser car drivers were also giving a shocking look since Vento consistent breakdown is not expected atleast in the 1st year.

Best rgds,
Avinash Bhide
M: +91-[protected]
Email: [protected]@yahoo.com

I am writing in sheer disappointment with the kind of response I have been receiving w.r.t a mechanical fault which has been identified in my Volkswagen Jettta ( WVWK11161CA551440 , Reg No - MH 04 FL 5500).

To brief you, I had purchased my Volkswagen Jettta 2.0L Diesel from Tornado Motor Pvt Ltd Mumbai in the month of November 2011 and since then the car had a cranking noise coming from its right rear suspension.
Initially this noise not audible to the necked ear however as months past, the noise became clearer.
On contacting the showroom representative at the time I purchased this vehicle, advised me to visit the workshop and speak to the workshop representative.

My first visit to the workshop (at parsi panchayat road) was on 18th April 2012 for this issue. The Car then had clocked roughly 5300 Km
On April the 25th 2012, I visited the workshop for the second time as the problem still persisted.

My 3rd visit to the workshop was on 11th May and since then to date the car is stationed at the workshop.

Time and again I have been informed that the technical team is working on identifying the problem however it’s over a month and a half now that issue has been raised and the works team is still in the process of identifying the issue.

Frankly this is concerning considering the amount one pays to own a prestigious brand like VW and parallelly the service which is rendered.

I am completely dejected and not at all excited in driving this car anymore.
VW India is committed to offer its customers a 2 year warranty on all manufacturing defects and trust the same should be applicable in may case.
As a service gesture and in-line with the VW commitment , I demand for a replacement of my Vehicle without addition charges.
Hope this communication will speed up things in my interest and I am also hopeful to receive a positive revert from your end at the earliest.

[B]Details of my Vehicle[/B]
Volkswagen Jettta HL 2.0L Diesel
VIN - WVWK11161CA551440 ,
Reg No - MH 04 FL 5500

[B]Deatils for the dates when the car was sent to the workshop.
[/B]
18th April - 21st April
25th Apri - 28th April
11th May - 28th May
1st June Till Date

Regards
Neil Shirodkar

I purchased the VW polo & I told that I have to take a Policy from dealer only (With Zero Dep Cover), I agreed to that statement of an executive but when I enquired at the website of the ICICI Lombard General Insurance, I saw a HUGE Difference in a premium Payment.

I was charged Rs. 27830/- by the dealer & the executive of ICICI Lombard called (from[protected] & offered me the same policy for just 21000/- (With Zero Dep Cover).

Please provide me a specific reason why there is a huge gap of 6800/-,

more than a month has passed since my black passat bought on 1st july 20111 n only 8000km driven went to service for minor repair.despite repeated reminders nobody gave us proper reply n still waiting fo my car.
very poor service record here in patiala.
they themselves need urgent repair of the whole staff at volkswagen patiala

I am complaining about the worst service of Volkswagen cars in the J&K state, whose sale & service are being provided only & only by Indus Autowheels Pvt. Ltd. in the whole state. Moreover they don't even have the spare parts for the cars even after selling more than 900 units of polo alone here... When I asked them about the progress of my accidental car, they gave me the lame excuse by saying the the damaged AXIAL of the car would be made on order by the company, what a JOKE? they are telling to me as if i have given them a ROLLS ROYCE for repair, am myself mechanical engineer & know much more than their workers.
Something must be done by VOLKSWAGEN in this matter coz this type of servicing is bringing a BAD name to such a highly reputed world class company.
I am not only the one but many more people who came here for servicing & repair are not satisfied with Indus Autowheels's servicing.
Many buyers are planning to sell there wagons & go for Suzuki's cars. I am myself a fully satisfied customer of Suzuki 1 day service. I was planning to go for PASSAT, but after looking the condition of servicing provided for VOLKSWAGEN's basic model- polo, i fear to invest such a huge amount of money in this, i would rather go for Suzuki's Kizashi.

Hi, I'm Nilesh Doshi. I'm sharing my feedback rather a complaint post 1st service of my Volkswagen Polo @ Nerul, Navi Mumbai, Maharashtra. The service was done yesterday, i.e. 15th May 2012. The issue is, 2 out of 4 car AC vents in the car, one located at the extreme left at the passenger seat and another at the centre of the vehicle are broken just after 1 month of buying the car. This is primarily because of poor quality material used in the vents i.e. cheap plastic material. when asked for replacement, the service center people started yelling at me stating I must have mishandled them. Inspite of providing several proofs, they arent listening and state that they wont replace and on top of that say both these vents cost 11000 rupees. this amount in 1st place is 100 times higher than its cost. its made of plastic that can cost not more than 400 rupees in the market and secondly these people are yelling with no resolution. absolute poor customer service inspite of the VW warranty statement stating that 'any manufacturing defect or material quality defetc would be covered under warranty'. I'm not sure if someone reads this and takes it forward, however, I'm writing it since I found this portal online. There were many othger promises done to me while taking an appointment which were not fulfilled such as wheel alignment, checking the car through an expert from below the chassis etc. etc. the people there simply have a reason stating, the machines arent working, staff is busy etc. Post this experience, one thing for sure is, whoever I meet in my life, I wont recommend them to buy a VW nor would recommend this service centre. Pure piece of crap. All I want is my AC vent to be replaced based the warranty statement given by VW. My email address in [protected]@gmail.com incase if further clarification / discussion is required.

i brought a volkswagon vento in july 2011 and since then this car has lots of problems. at 5000kms it had a breakdown and it had to be towed to dealer. problem was that coolent level went to empty without any indication. how come a brand new car had a breakdown at just 5000kms? it was in workshop for 15 days. AC was never effective and on repeated complaint they say that it cannot be repaired as it is like this only. and now AC vents has stopped giving air. now the car is in workshop again for last 10 days and these people are not giving any satisfactory reply that when our car will be returned. coolent level still goes down and these people say that whole lot of vento is defected and company is not ready for r&d as the market in india is very minimal for r&d purpose. rear windows has problems,they get stuck in between. now i want to file a complaint against this company/dealer for cheating me. either this particular piece is defective or whatever the problem is these are not getting it resolved.

Hi,

MYSELF SUMIT BHATIA LAST WEEK I BOOKED VOLKSWAGEN VENTO THROUGH ONE OF THEIR SALES REPRESENTATIVE MR.NITIN AGGARWAL -[protected] FROM FRONTIER AUTOWORLD D-192 OKHLA INDUSTRIAL AREA PHASE -1 BRANCH . I TOLD NITIN THAT I AM CONFUSED WHETHER I WILL GO FOR VENTO OR NOT , STILL HE INSISTED ME TO ATLEAST BOOK THE CAR. HE ALSO OFFERED ME DISCOUNTS ON THE CAR I BOOKED . HE SAID WE WILL GIVE YOU THE CAR AT A PRICE OF 9.41 LAKH ON ROAD WITH ALL ACESSORIES .SO I GAVE HIM A CHEQUE OF Rs. 10000/-AS HE SAID WE WON’T BANK THE CHEQUE UNTIL & UNLESS YOU CONFIRM US .BUT HE IMMIDIOATELY BANKED THE CHEQUE .FIRST OF ALL HE BANKED THE CHEQUE WITHOUT MY CONSENT AND ALSO LATER I CAME TO KNOW THAT INSTEAD OF GIVING ME DISCOUNTS ON THE CAR I BOOKED WHAT HE DID WAS HE REMOVED SOME ACESSORIES WORTH RS.35000/- FROM THE LIST WHICH I WAS TOLD I WILL BE GETTING.WHEN I TOLD HIM THAT THIS WAS NOT THE DEAL WHICH HE HAD OFFERED ME AND TAKEN THE BOOKING AMOUNT,INSTEAD OF APPOLOGISING HE STARTED MISBEHAVING WITH ME. HE USED VERY ABBUSIVE WORDS WHICH I CAN’T EVEN MENTION.HE ALSO MENTIONED THAT IF YOU CANCEL THE BOOKING OF THE CAR “MAIN TUJHKO TERE GHAR SE UTHWA LUNGA”.

=>IS THIS THE WAY TO SELL AND ACQUIRE CUSTOMER ??????

=>IS THIS THE TRAINING GIVEN TO THEIR SALES DIVISION?????



IF THEY MAKE CUSTOMERS BY WRONG SELLING AND MISS COMMITMENT ,THE WAY MR .NITIN DID IN MY CASE ,I AM VERY HAPPY THAT I HAVE TAKEN CORRECT DECISION TO CANCEL MY BOOKING & I WILL NEVER EVER RECOMMEND ANYBODY TO GO FOR VOLKSWAGEN DUE TO YOUR SERVICES.

I HAVE SPEAK TO HIS BRANCH MANAGER MR.HIMANSHU TANDON-[protected] AND MR. NITIN ACCEPTED INFRONT OF HIM TO THE ABOVE MENTIONED HARASSMENT CAUSED TO ME AND HE HAS MISBEHAVED WITH ME .I HAVE ASKED MR. HIMANSHU TO TAKE SERIOUS ACTION AGAINST HIM AS THIS IS NOT THE WAY TO ATTEND CUSTOMERS .

KINDLY TAKE IMMIDIATE ACTION..



Regards,

SUMIT BHATIA

[protected]

We were taken aback by Volks wagon India services in Kolkata at OSL EXCLUSIVE PVT LTD ,Topsia Road. The Advisors there are are un- courties, they belive that a customer is their slave & when ever they want they can call the car for service.

Note that our car had gone twice for service firstly they dont have time to book sevive before 15-20 days days, secondly if you have fitted any sound system from them on purchasing the car & if goes wrong they will take atleast 21-45 days to replace 0r repair the same, its not done now , you have to call them up again & again wether you can get back the replacement or not ,its not there responsiblity to inform you, after that also when a time is given to you to send the car for change of system they dont have there tecnician to do work.Thy will either keep your car for the day or sent is back without giving futher any time as to when the job will be completed.

I would request all users of Volkswagon Cars to be paitence as mistakes are done by users once in lifetime not twice, GOD help all Volkswagon Car users & give them patience & peace of mind.

Dear sir ,
myself swati i bought a car polo tdi (diesel) from volkswagen meerut showroom "S J S motor" on 27feb2012,from the very first it shows defect about which we informed to salesagaent & to GM meerut showroom but they dint took matter seriously and from that day car was standing at our home useless ,finally we complained to customercare on 4th april they pick our car and then they said we will replace the car after then they said we will replace the defected part only ,but still they dint told us about the problem,from the day we bought the we are saying them to replace the car but they are not talking the matter seriously even they misbehaved with us & said that we will make it a accidential case then you will not get anything so accept this car,even till now car meter speed is just about 72km which is distance form showroom to my home,from last 2 1/2 month car was standing at home we couldnt use it for a day,and we are paying EMI+interest without any reason,so many times we have called & send them mail,but till now we dint get any response from company even now the condition is dat they dont receive our call ,right now neither we have car neither money ,please suggest what should we do in dat situation.


swati saini
[protected]

Dear Sir/Madam,
I(Rajat Kumar Rana) have received a message from the TD-041092 about the requirement of documents and photographs for final selection interview. for the easiest identification I am quted the actual message from mobile message box--"Regarding your final selection for interview kindly email your passport photo and updated CV at volkswagen.india.[protected]@gmail.com
Received:
09:26:54am
Today(26th march,12)
From:
TD-041092
(Not availlable)"
just I want to know that this message has been send for your organisation or it is a fake message?
please known me as early as possible
Thank you
Rajat Kumar Rana
[protected]@gmail.com
[protected]

I am a businesman.I bought volkswagon polo (tdi)in sep 2010.
Three months ago on 16-jan-2012 I am taravelling with my family from haridwar to rashikesh.On the way our car damaged by a heavy sitone and stop immitedlly does't mave a single step ahead then at morning I call the company's toll free no and the send there towing van and took the car at thier service station after they tell us your car's engine was seized due to damage it will take 2 to 4 lacs to repair it.We said please call the insurence company's surveyer give estimate of all loss to company after that we will pay balance amount .After two weeks we call the service centre they reply sir surveyer doesn't came.Then we call they reply we place the for spare parts wait some days they make all diffrent exuses thoughout these three months now today we call the volkswagon's service centre they ask sir if you make the payment of 3,35,000(three lac thirty five thousand)then we can gave the car.
Nobody listen our problem we make no of call customer care centre that tell us what is our fault.We take cashless insurence policy from the company.
If there are any solution for this plz help us it my life's biggest mistake that I bought this car.It is cause of high tension on my mind.

I amarnadh reddy, the owner of POLO TDI bearig vehcile No AP36--AK-0111. the vehcile was handed over to the service point on 07.03.2012., for which the car was stopped on road due to the engine was not started. Previously the oil chamber was damaged twice and it was rectified with reckless answers stating that the Indian road doesn’t suit for these types of cars. The dealer in secundrabad is irresponsible from his side. Another problem arised in steering with some sort of noise it was rectified after paying an amount of 70,000/- but it wasn’t rectified properly. Once again the noise is being noticed. Due to improper wheel alignment in secundrabad service point the tyres were torned out for 7000 Kms after the first service.
Presently the vehicle is under diagnosis in volksvagon deccan since 7 days they are unable rectify the issues. The vehicle is completely a problem. Kindly replace with a new vehicle or rectify the problems.