Volkswagen India Complaints & Reviews

Hi,

I bought a Volksgawen Polo from KSM Motors(Mumbai) two weeks ago. At the Point of Sale, I was promised a Music System with Bluetooth Connectivity.

On the day of delivery, the Music System was not in the car and I was advised that due to the system being out of stock, this will be delivered in a few days.

When finally a driver was sent and took the car, I had to bear all the Tolls and Fuel expenditure and to top it all up, a wrong music system without Bluetooth Connectivity was put up in the car.

After I contacted Volkswagen again, They advised that I will have to pay extra for the music system of my choice and the fuel charges and the toll charges will have to be borne by me again.

This is against what was promised to me at the time of Sale. Also, the service I have received throughout has been very poor. My calls have not been answered, I have not received response from Volswagen as promised apart from the Customer Service Agents being rude.

Kindly look into this matter.

Regards,

Ankit Kothari

[protected]

I draw your attention that, I have purchased a POLO Model no – A05 IND. HIGHL55TDIM5F from Shaman Cars Pvt Ltd , Sumer Apartments , Shankar Ganekar Marg, Prabhadevi , Mumbai – 400 025 vide invoice no. ALO1886 dated[protected]. The registered car no is MH-02-BZ-1534. It is noted that the car has been giving trouble from the date of purchase and for a long period, it remains in your authorized workshop Tornado Motors Pvt Ltd. Since, last 3-4 months, the Car is having a problem of left pulling ( wheel alignment issue ) and has gone for rectification on three occasions but workshop could not repair it to the satisfaction of me and my family. Since, the problem persisted, the CAR is again sent on[protected] at your work shop and till to date, rectification of problem i.e. left pulling ( wheel alignment issue ) is not addressed. In fact, the Car is lying at work shop of Tornado Motors Pvt Ltd for about 25 days. I bring to your kind notice that a small problem could not be taken care of for almost 4 months and since last 25 days, the car is lying at workshop without rectification of left pulling ( wheel alignment issue ) and still it is not assured that problem shall be rectified. It seems to me that Car is having a manufacturing defect and needs a replacement on urgent basis.

DATE:15/09/2011
SANJEEV.K.KOTIAN
DIRECTOR,
M/s SHREENATH PACKAG ING INDUSRIES,
PLOT No A 157-158,
TTC MIDC, KHAIRANE
THANE BELAPUR ROAD,
NAVI MUMBAI 400705.

M/s. KSM MOTORS PVT LTD.
PLOT No.D-396/1, T T C NERUL
MIDC INDUSTRIAL AREA,
KUKSHET,
NAVI MUMBAI 400706

Dear Sir:

Sub: Complaint regarding non delivery of my Car Volkswagen POLO
MH43 AB 9565 – ENG No. CFW 009312 CHASSIS No. WVWG 10608 BT003166.

I purchased the above said car and took delivery of the same on 20/08/2010 under invoice no KSM/CI/463/296. This car has done about 20474 Kms as on 17/07/2011
and this car met with an accident when I was driving on 17/07/2011 which was duly collected by your authorized towing contractor M/s INDIA ASSISTANCE under their collection challan No.10187 dated 17/07/2011.

You had made a complete assessment of the damages for making insurance claim on the insurance Co M/s Bharti AXA Insurance Co Ltd. Accordingly you have arranged for the survey by the insurance Co and made a claim of Rs.21337.00 as per your invoice IN20104608 dated 26/07/2011 while delivering the car duly repaired by your workshop.

After taking delivery of the car on 26/07/2011, hardly after driving the car for less than 1 km , the car again stopped abruptly very close to your workshop after the engine got seized badly.
I had reported the failure of the engine to your company and you had deputed one Mr.Nitin Shriyan along with 4 other staff who came to the spot and took delivery through your breakdown van. My problems started from that date (26/07/2011)because neither you have arranged to provide me with the insurance claim covering the entire repair nor you are arranging to carry out the necessary repairs to make my car road worthy. When I visited your works on the following day i.e. 27/07/2011, your Mr.Nikhil Pawar personally spoke with me and also admitted that the mistake of your workshop personnel to fill up the required engine oil after the repair was done by them which must have caused the total seizure of the engine within a short distance of running. Thereafter I have been making personal visits several times to your workshop and also regularly calling them to expedite repair of my car to bring it back to roadworthy condition.




I painfully would like to place my grievances on record by way of this letter that,

1. My car was not repaired properly at the first instance when I left it on 17/07/2011 and returned by you on 26/07/2011 duly said to have been repaired and insurance claims made.
2. Your staff are not capable enough to assess the damage and have made an estimate in an hotchpotch manner thereby an insurance claim was not properly lodged by you.
3. Even after a lapse of about 2 months your staff or workshop is not able to put my car back into roadworthy condition.
4. I am being put into a lot of personal inconveniences and mental trauma by you and your staff without giving any proper answer or definite commitment about the delivery after repairs.
5. I had to make too many phone calls and personal visits to your workshop to take delivery of my car when I do not even get a reply from any responsible officer or manager.

6. Till this date I am not even informed as to what will be the estimated repair charges.


7. I attempted to contact Mr.Prasanth D’souza who deliberately avoids my calls and refuses to come on line or I was not even given an appointment by him to speak about my problems.

8. From foregoing, you will note that you have admitted and accepted your failure in rendering the service to a loyal VOLKSWAGEN CUSTOMER and also proved your deficiency in service which is a very befitting case for taking up the issue with the Consumer redressal forum of |Mumbai.


9. I am writing this letter to you atleast after receiving the same you will try to rectify your mistakes and take suitable actions to deliver my car after carrying out necessary repairs in complete manner so that my car will not have the same failure.

10. I request that my case is attended on top priority and see that the same delivered to me within 7 working days after receipt of this letter failing which I will be forced to take legal action through the Consumer Redressal court to claim the cost incurred for repairing/replacing the defective parts and also the compensations for the entire mental trauma sustained by me by your failure to deliver my car in good condition.

Please acknowledge receipt of this letter immediately otherwise it is deemed as your acceptance of the abovesaid charges without any denial.

Thanking you
Yours sincerely

SANJEEV K KOTIAN

CC: KSM MOTORS PVT LTD
Plot No.45/46, sector 1,
Nerul, Nr Jui Nagar station,
Sion Panvel Highway,NaviMumbai 400706

M/s Bharti AXA Insurance Co Ltd,
I floor, Nirlon Building,
Dr.A B Road, Worli,
Mumbai 400030
(My Policy No, FPV/I0343275/23/08/M1231J)

VOLKSWAGEN GROUP SALES INDIA PVT LTD
3, NORTH AVENUE, LEVEL 4,
MAKER MAXITY, BANDRA-KURLA COMPLEX
BANDRA (EAST) MUMBAI-400051

I m Rajeev agrawal from Baazpur.Uttrakhand,,purchased Volkswagon polo top model on 10 th august 2011from Mearuth dealer(Uttarpradesh)..on 22 nd august problem occured,,Coolent dried up...we sent car to Haldwani dealer,,on 25 th august we get it back...on 26 th august again the same problem,we talk to helpline no.,they asked us to again sent the car to dealer,,since 28th august 2011 to the date car is with Haldwani dealer...We are frustrated with the bahaviour and response of the company.
What action should I take???

Respected Sir/Ma'am
Sub:Poor Wheel Alignment of Polo

This is to bring to your kind notice that I,Dr. Deepak Sarin,bought a Polo (registration # DL 5CE 3037) from Bhasin Motors,New Delhi,India but within a week the wheel alignment of the car got distorted.

I have got my car rectified from all your workshops SIX times but to no avail.The wheel alignment of my car is still distorted even after SIX FAILED ATTEMPTS from the pathetic workshop engineers.I was really disappointed and frustrated that a car manufacturer as renowned as Volkswagen could deliver such a poor product,and even poorer after sales service.This heart rending incident has ruined all my excitement of buying a new car and the brand value of your esteemed company.Now,after 8 long months of driving this car,I have learnt that this car is a DANGER to my LIFE as I just cannot leave the steering of the car.Is this the kind of poor quality cars your reknowned brand makes which is unsafe for the driver.I don't think I will ever buy a Volkswagen car in my entire life,or recommend anyone in my known circle to do the same blunder that I made.

The most frustrating and agonizing part is that after repeated pleas and contacting the Volkswagen India Helpline (Concern No: CAL2959,Concern No: VWG2689) to have my car corrected,there is no response from the company or the dealer,Bhasin Motors Delhi.Its a shame that because of the poor quality of the product,the client has to undergo such mental trauma,harassment, frustration,threat to his life and wastage of his precious time,energy and hard earned money in maintaining such cars,which are meant for luxury,not discomfort.Last time I had made the request,I got response from two workshops and I requested them to transfer my case to Attrica Motors,as its close to my house.The GM service Mr. Vicky Raina tested my car and told me that he would contact me as and when your engineer would show up,but after repeated calls,he told me TWO MONTHS later that no such thing would happen and that my case has been forwarded to your head office in Pune,which has yet to react.If your company doesn't want to accept that they have manufacturing defects in their only selling product in India,the least I can expect is for them to rectify it.But after repeated mails and pleas,I think the only option left with me is through Consumer Court of India.

I hope you take due notice of this complaint and do the needful to ensure that the error is properly rectified and appropriately fixed to reinforce my lost faith in your esteemed company.

Yours Sincerely
Dr. Deepak Sarin
[protected]

Hello Sir,
we have give our car new polo trendline for repair on 23/08/11 to you work shop volkswagen delhi south , bhasin motors , mathura road.

Reg no;- DL9CAA2387
ENG NO:- CFW162861
CHAS NO:- WVWG11600BT

According to the service adviser my car is to be delivered on 2/09/11 . but yet my car is not ready and he is not giving me any satisfactory answer, every time he give me some or the other reason. he is still not able to tell me the proper date when my car will be delivered. and on every call he promise to call back soon and repair it as soon as possible and deliver it.
i am really fed-up with your services and your after sale customer service.

by this mail we need to know till when my car will be delivered and all the reason why are the delays are been done.
you can contact me at : [protected]

I am Sakshi Aggarwal here. I am resident of Karnal district in Haryana. I purchased Vento Diesel car having Engine No. CLN15957, Chasis No. WVWD11602BT048709 on 20/04/11. On 6 Sept 2011, my husband was driving on Highway. Suddenly one maruti 800 hit our car from at Bonnet side and damage most of the portion of front side of the car. After strike by small car like Maruti 800, Vento could not maintain balance on Highway and finally fell into deep mud hole. Even after such big hit, air bags did not open at the spot and ABS Could not stop the car running only at 90 Km/hr.

After contact the company showroom in Karnal(Haryana)in India, they are responding with one line " Air Bag will open only when car will face more powerful collision and ABS can work only this much of level". What was told at the time of purchase, nothing come true.

I am owning cars from other companies also. But i faced life threatening incident with Volkswagen only. I am seeing whether Volkswagen will take some action and solve my problem as soon as possible.

Would you please follow my case and tell them to solve the problem from the roots as I am working and they make me suffer a lot. This is a very bad reputation to VW cars.

If you are planning to buy a Volkswagen pause read our experience and then decide.

It is not ‘Das Auto’ as they claim.

Firstly, none of the dealers understand what is meant by customer orientation. The dealers change their colors once the sale is closed.

We booked the vehicle through Volkswagen Downtown Bangalore,Magrath road.

Post sales service was horrendous. It took us three months and five follow up calls to get the car papers and RC smart card.

The vehicle pick up is very slow and not encouraging. We had almost decided to surrender back the car. Unfortunately for us our 4 month old Volkswagen Polo had met with an accident and this was the acid test for Volkswagen’s service.

We choose to try with the only other dealer in Bangalore and it was nightmare getting the car repaired from Volkswagen Palace Cross. It was delivered to them on August 10th.

The vehicle was delivered on Wednesday, August 31st after several repeated follow up calls and escalations. It took them almost 3 weeks of ‘service time’. All our excitement went down the drain on inspecting the car as the condition was completely unprofessional and work done on the car was extremely sloppy. There are numerous scratch marks, dents and unfinished edges that illustrate the lack of care with which Volkswagen handle their products On opening the bonnet we were ashamed of having bought this car from this well reputed automobile firm as the insulation/damper was completely torn apart. I have attached a picture of the bonnet after the car came from service. On asking the staff about the problem we were told that a rat had eaten away the insulation over the days of repair.


Personally, I think Volkswagen must pump in as much money into their customer care as they do in marketing their products. From our past experiences with Skoda, Maruti, Fiat and Honda we have never seen such horrible customer service. I would not recommend buying a Volkswagen car to anyone and deeply regret having bought one already.


The special edition of Times Of India with a tablet battery music or silver coated special pull out front page does not make a difference to end consumers.
Volkswagen would be better off improving customer service than spending money on advertising.

It is only now we understand the value of Fiat , Maruthi and Honda service levels.

J M Prasad

[protected]@hotmail.com

My Jetta met with a bad accident and the airbags never deployed. Thankfully no one was hurt.

My driver was driving and I was at the back seat - as you can see from the picture, it was a bad accident.

This is a serious issue on their safety claim and with 8 air bags and none deploy, I shudder to think how safe the car really is.

I want an explanation from VW on the same and would like a new car + compensation for bearing this trauma.

Piyush
[protected]@gmail.com

Sir,
I had purchased a Volks wagen Vento car nearly about 1 month ago. But the car is defected , when i drive it in the absene of sun i.e in morning or evening a huge amount of fog is formed on the front and rear miror and the defoggr is unable to defog that fog. When it complaint to the showroom for this cause. The said that they will repair the vehicle inplace of replacing it.
Sir, the car is very costly. So, you are requested to plaease take an urgent action so that the company will replace m vehicle
Thank You,
Your faithfully

Name: Naresh Kumar Sharma
R/o 9/41, arya samaj gali, main bazar , Udhampur 182101
Jammu and Kashmir
Mob:- [protected]

Hi,

I bought VW Vento Highline TDI on March 21st 2011 from Mangalore as the vehicle had a long booking period in Bangalore. After buying the vehicle my worst of the days started as the service center of VW in Bangalore is pathetic. Auto up function of the rear window in my car was not working within one week from the time I bought the vehicle & I took the vehicle promptly to Bangalore Down Town Service station who repaired it but charged me for the repair. I asked them promptly if there is something called warranty for which I was told these kind of repairs are not covered under warranty. After this in a couple of months I noticed crack on my windshield (Again manufacturing defect) & again I had to take the vehicle to the same service station as only 2 service stations are available in Bangalore & the other service station is about 45kms from my place. I was told that the windshield would be replaced under warranty by Mr. Kumar at Down Town but after 3 days when I asked about the status & went to collect the vehicle I was told that warranty was not approved. Again when I demanded to provide warranty reject documents is when the dealer sent it for warranty (which I came to know later) & the pictures which were shown to VW was also not the pictures of my car. This I realized after taking delivery by paying complete amount & when I went back I was told VW did not approve but the matter of fact is as they had not sent the case for warranty claim earlier they only wanted to cover up for their act & had mailed VW photos which was not of my car.

After this in the month of August on a weekend I noticed that the engine faulty light was on in the dashboard. As it was weekend I tried to contact the toll free number wherein a technical person spoke to me & I explained the technical person that I have noticed a wire which had come out of the socket near air filter. The technical guy asked me to take the vehicle to the same service station in spite of explaining him the horrifying experience which I was going through & promised me that the wire would be replace under warranty.

After this I took the vehicle & gave the vehicle for repair on 22nd August & promised date of delivery was also 22nd August. But I was not given the vehicle for the next 3 days & when I went to take the delivery of the vehicle as usual no warranty was claimed & I was promptly handed over the bill. But when I asked for explanation on for all manufacturer's defect am I responsilbe no one has been able to answer.

I have written several times to VW on the horrifying experience which I & other VW buyers in Bangalore have been going through I have not recieved the revert. Please help me....

GEAR LOCKED OF Volkswagen Vento


Sir, I had purchased Volkswagen Vento AUTOMATIC
on 10 june at Surat dealer- Navjivan

The car has run 3920 Km till now
On 22 August the car stopped working
problems faced were-
1. The battery ran down
2. On calling, a company's employee came,
he tried with some techniques and
further increased the problem
- The Gear got locked and is jammed
it could not be turned to Neutral or any other mode

A crane was called to lift the car and is taken somewhere

I don't know where the car is and it's been 5days
I don't have the car


CAR DETAILS
VOLKSWAGEN VENTO AUTOMATIC PETROL
GJ05CQ9029
Engine No. WVWD11606BT055579
COLOUR - BEIGE

Please try to solve the problem and do the neeful

Rajendra Sethia
Surat
[protected]

I had purchased a VW Polo (MH43 AJ 6336) about 2 mths back, the car has hardly done about 1000Km till date as it is hardly used. Suddenly over the last few days i observed that the (coil) indicator in the dashboard had been flashing.

Today i took it to their workshop in andheri east, firstly they took about 20min to attend to me while i was waiting. Then i explained the problem to Mr. Gunga Patil.

I received a call from Mr. Patil after 2 hrs stating that the problem was due to the wiring being damaged by a rodent, when i asked him to replace the wiring i was told that the wiring comes with the sensor which would cost me approx Rs.3000, if this wire was so critical shouldnt this be concealed or was VW not expecting rodents to damage this. In India the cars are parked in the building compounds which is exposed to rodents. Either they should have concealed the wiring or should replace the sensor at their cost.

This sounds more like a clear problem with their design, which should have been rectified. But they seem to be blissfully not interested..

I have other vehicles from other manufacturers & have never faced a problem, this is a design failure on part of VW.

If this exists with Polo then the same would be the case with Vento as well as both have similar construct.


BUYERS PL CHECK THESE BEFORE YOU BUY

This is my third enquiry but sorry to say Volkswagen company customer service doesn’t respond. How they will take complain of its dealer.
I believe i have to talk to corporate level. I found very poor customer service, not at all at par with the brand its carry.
Thanks

I have purchased my Volkswagen Vento Car from KSM motor, Navi Mumbai.
I have been charged Rs 69304 against the Registration & Tax.

I have received the receipt of Rs 62415 against RTO & Rs 300 for registration charges.

That mean Dealer has charged Rs 6589 as extra.
I have enquired with Volkswagen customer care , whether Volkswagen authorized their dealer to charge extra for the service provided, but they are not responding.
I believe VOLKSWAGEN doesn’t have such bad service worldwide.

I rate after sale service of KSM Volkswagen very poor.

rgds

Animesh Singh

I hope someone from Volkswagen is listening. I bought VW-Vento in the very month of its launch. I had great hopes about its service quality, but I am fully disappointed. This so called German car maker had forgotten what is quality of service after they opened shop in INDIA! They are as good as any other company in India for "poor quality of service". They are interested only in selling cars and least bothered about service. For Hyderabad you will see only one workshop listed on VW site. They don't even provide a consumer complaint email or phone numbers. In Hyderabad PPS Motors (Orion motors) in Madhapur is the service provider and they never stick to their commitments. I wonder when they will provide good quality workshops along with selling their so called international brands.

Lesson- Do not fall for their brand marketing! Maruti/Hyundai is miles ahead in service network

Dear sir ,
we have purchased a car before 1 month and it has just runed 2400 kms and now car is not working the service center people are saying that we cannot do anything this work is not our and now car is in service centre from last 20 days and they said do wht ever we cant help u at any cost according to them engien is seased but i want the solution and i am not getiing it please let me know wht can be done

Thanks,&regards
kapil mehta
[protected]

I own polo petrol ch.no.WVWJ1060GBT008629 it has covered 4000 kms.The car was purchased from Genuss chd.on[protected]. The rear shock absorver is apparently leaking and this thing was disclosed to service adviser in order to seek appointment on Ph. No. 3066666 on 18-07-11 who told we are too busy and come next week but didnt confirm day or date , I was willing to get it done this week itself as the car remains at Rohtak Haryana. I explained the problem that vehicle has been called specially for this repair and has to be send back by Friday. The service adviser told me to get it done at Karnal on way back.
Same day i called the dealership again to get Ph.No.of Karnal dealer and to talk to VW North Zone Service Head Iwas told they dont have the no. and gave me Karnal no. [protected]and helpline [protected] . Karnal people told me they dont have the part
in stock. Then i called helpline 1800.......and on pressing 2 and on disclosing problem i was put on coonference with one Munish who was very humble and told me he will check and give callin 30 minutes .which i made after sufficiently waiting but he send an sms he is busy.
Isend him message on 19 july he replies take the car to karnal i told him they dont have stockof the part.Then i recieve call from karnal again that Chd. also has no stock. even the delivery was not smooth . The dealer is a cheat and no service at all .where the customer should go Vw has sold cars without having infrastructure and spares.thats worlds no 1 co treating the customers diffrently here only making fools and taking advantage of weak law enforcement.
kulvir [protected]

Dt: 18.07.2011

M/s.Navjivan Auto Square Pvt. Ltd.,
Kargil Chowk, Surat Dumas Road,
Surat - 395007,
Gujarat.

Sub: Non Delivery of Booked Car

Dear Sir,
This is in regards to my booking for a NEW PASSAT Diesel HIGHLINE, White Colour. I have booked the car under the sales contract no. 20062, Dated : 18th April, 2011, with advance amount of Rs. 3 Lacs, Under the name of Surbhi Textile Mills Pvt. Ltd., for delivery schedule in June,2011.

Despite many talks with the concerned person of the dealer Mr. Maunish Mistry and Mr. Tejas Desai (GM) , Mr. Vinay Patel, till date there is no fixed date for the delivery of the car and i do not get any proper response from the dealers as well. For complains, i have called many times to Volkswagen Mumbai on[protected], but i have no proper response.

Kindly take a note of it and possibly give me a confirmed scheduled date for the same.

Awaiting early reply.

With regards,

For Surbhi Textile Mills Pvt . Ltd.



Director / Authorised Sign.



C.C. To: M/s. Volkswagan India, Mumbai

I have a VW Passat (engine no. – WVWM083C89A000244, Registration No. – AP 10 AT 101)
My car had a manufacturing defect (as admitted by Volkswagen) and so the connecting rod in the engine block broke into pieces. The car stopped while commuting on a highway putting the lives of my family and me in danger as truck just about missed our car by a few inches. The car was taken away by the workshop after 5-6 hours o[censored]s waiting there, still recovering from the trauma just suffered from the unforeseen malfunction.

Having explained the almost miraculous escape we had from a life threatening accident by a just few inches due the carelessness of the company I presumed that the Volkswagen would respond to it with priority; but; to my surprise even after about 2 weeks of reporting the incident I didn’t even get a call from someone responsible enough to handle this. Such is the competence of Volkswagen.
After many weeks of chasing them, they finally offered me a new engine, while I kept insisting that there might me other defected parts too and also that a new engine might not work well with the rest of the parts being 52,000 km old. They kept saying that nothing would go wrong as it’s just about a year old. I even offered to buy the 2011 Passat by paying the difference from the company depreciated value of my existing car, they would not agree to this either!

Having been left with no choice, I was returned my car with a new engine. It’s been 2 weeks since and there has not been a single day that I have not had problems with the car.
- The low coolant light glows every 2 days
- The suspension makes all sorts of sounds
- The AC vents makes all sort of noises
- I have to keep making trips of the service station
- I have no idea when a part of the car might give up

For a car worth Rs. 28 lakh, the brand is extremely incompetent of handling the after sales service for a car of this segment. I can only sympathize with other customers of Volkswagen who own any of their products.

I would also request anyone having cars with engine number in the same series to be aware of a similar defect in the car.

I would like to bring this to the management of Volkswagen to review their service operations in India.
International Management: Prof. Dr. rer. nat. Martin Winterkorn, Dr. rer. pol. h. c. Francisco Javier Garcia Sanz, Prof. Dr. rer. pol. Jochem Heizmann, Christian Klingler, Dr.-Ing. E. h. Michael Macht, Dr. rer. pol. Horst Neumann, Hans Dieter Pötsch, Rupert Stadler
India Management: Dr. John Chacko, Mr. K. K. Swamy, Mr. Maik Stephan, Hans-Jaochim Rothenpieler, Frank Tuch

I have inquired about volkwagen polo at AUTO MARK MOTORS PVT LTD....situated at rajkot....

But they are threatning and exploiting me that i will have to compulsorily take accessories with the car if i want to buy car from there showroom.

and when i inquired abt vento they told me to give premium for it.

They also told me that the procedure of RTO INSURANCE will be done by them....but there amount of RTO INSURANCE is too high.

THIS IS PURE WHITE COLAR GUNDA GIRI.

I have many other options but as we are living in INDEPENDENT INDIA i think we should not face such gundagiri.

my name is Pratik thakar my contact number is[protected]