Volkswagen India Complaints & Reviews

I had booked a VENTO on 9th april 2011, within a week my loan was processed & my car no. was alloted to me. However, when i went to take the delivery i was told that my car has been given to someone else & i will be alloted another car.. Its been 2 weeks post that & i still dont have the car delivered !! Its a shame to see this kind of service from such a big name ! This is the kind of service i am getting right now i dont knoe what to expect in the future ! I dont think i can ever recommend Volkswagen to anyone ever !!
Th dealer name is KSM Dealers in Juinagar, Navi mumbai

Non- Delivery of Volkswagen Vento

Dear Team,

Booked a Vento in the month of Nov 2010(03/Nov/10)in chennai and till date
no response from the dealers end or the company.It is really sad to see an
MNC of this kind who does not care for their customers. I had been
following up with the dealers many times and they blame the VW company for
not deilvering the car on time and even called up the customer care many
times and complaint no is "*CAL6418*" and till now no response... It has
been nearly six months since i booked the car and still waiting for
it........

All i request is give me a solution:

1. Give me a Exact date when i can get my car (or)
2. Cancel the booking and get someother car from the market. (Will the
interest for the advance amt be pid by the company for 1 month)

*Booking Details:*
**
*Dealer Name: ABRA Motors Chennai (CIT Nagar)*
*Booking No :*C2531
*Booking date :*03/Nov/10
*Highline-*Diesel
*Color:* Black
*Date of Delivey:* Max 5 months from the booking date

Atleast ...pls respond here...

A frustrated Customer
Anandh

Sir,
I own a Volkswagen Vento AT purchased Feb 2011 from Global Gallarie Motors Pvt. Ltd. Thane, Car CH.No. WVWM10601BT023391. The Problem is that the car parts are of really sub grade category and I say so because recently the AC Vents luvers broke. My original complaint is with the dealer cause when I came to them the response was that the part is damaged and since its plastic so nothing can be done to repair or replace it. Adding to this during the whole procedure no one even cared to open the damaged segment to investigate whether it was a damage done by human or was it a manufacturing defect ! When I told the service manager in charge ( Mr.Dipak Patil ) that I would put this to the company's head office at BKC,Mumbai, the gentleman reverted back after a while that they are going to replace the damaged vent. Question is " Why was there no investigation on the damage and if the replacement was possible why was it not done on the first call. Why is the consumer dealt in such a harassing way ? " . Please look into the matter and advice the company i.e. Volkswagen India and the stated dealer about the same.
Thank you.
Capt. Manish Sethi
E-mail I'd : capt.[protected]@hotmail.com

i was booked a car volkswagen vento (trendline ) from atrica automobiles, patparganj industrial estate, on 11 th january 2011. they commited me to deliver the car within 8 weeks, but its 4 months completed . and i have not yet recieved a car . from some sources i got the information that they are doing cars black. they are giving the delivery to those who are giving them a black amount. please help me to deliver the car.

Hello

I, Anish K Motwani have booked my VENTO trendline diesel on Jan 27th 2011. with Carz Direct (dealer for GLOBAL GALLARIE at Thane).

I was promised 15-20 days delivery. It has been 3 months now but I have not got my car.
I have been Paying EMIs from past 2 months. Is this is how You give delivery to Clients.
It is not Professionalism and never expected this from Company Like VOLKSWAGEN.

I have Honda, Hyundai and Toyota cars but none of them GAVE me False Promises like your dealers do.
And how can you start my EMI when the car is not been delivered. I want an ANSWER to this.

Now the dealers say to take a Highline and pay more. When I have booked trendline than WHY should I buy a Highline. If the delivery is not possible than better say that HONESTLY. Please do not fool the customers this way.

I wanted a German Car but looking at the scenario I feel Korean and japanese car makers are far better in service. At least they did not LIED to me.

I have written THREE EMAILS before to VOLKSWAGEN WEBSITE. But no reply was given to me till date.
I hope my problem will be sorted this time. lets hope for good.
--
Regards;

Anish K Motwani Associates
www.anishkmotwani.in
[protected]

i purchased POLO 1.2 DIESEL from LALLY MOTORS ,LUDHIANA..{On Dated 6-04-11}
they did`nt told me that we can`t fit the out side accesory in car.like STERIO, WOOFER, AMPLIFIER .. {On dated 3-4-11} MY car burned {IN FRONT} with sparking in battery and they are saying its happend coz of amp.. and for repair i have to pay 30,000 TO 40,000... still the AMP., STERIO IS WORKING PERFECTLY..

EVEN it might be happen manufacturer fault of company...

MY experience about company and d agency very bad.. its all about money game. AGENCY and COMPANY are the cheaters.

IF ANYBODY CAN HELP ME??? mail me at [protected]@gmail.com

Is there anything called customer service???

I Ankur Choksi had booked a Volks Wagen Vento IPL edition on 15/04/2011 and was to get the delivery latest by 28/04/2011 as promised by Mr.Sameer the sales executive. I however did not hear from them till 27/04/2011 hence marked a mail to the dealer that is KSM Motors and Volks Wagen India. After which they send someone to get the RTO Papers signed that too without informing that someone would be coming however I was luckily available and hence the said papers were signed the same day. After that I was informed that I would get the car by 29/04/2011. On 29/04/2011 I got a call from Mr.Sameer my sales exec that the car would be ready by 29/04/2011 evening and I could come and collect it whenever I wished. I called him on 30/04/2011 at 11.00 am that I would be coming at 2.30 in the afternoon to pick up the car.

I reached with my family at 2.45 in the afternoon I was requested to wait and they had called Sameer to attend to us. He however showed up only after 15 mins, I asked him about the car he said it would be coming in 10-15 mins, I asked him as to why was the car not ready as I had called him before coming he said that they had a shortage of drivers and hence the delay was there I was ok and was waiting. After waiting for 15 mins that is total wait of 30 mins I checked the status of the car and he kept saying it is on the way. I was enough irritated by then and said I would like to meet the head of sales or GM or anyone in the senior management. They said no one was available I asked for the cell numbers and they gave me the mobile No. of Mr.Rao the GM that is [protected] and [protected] both the numbers no one was answering then they gave me another number of some Madame [protected] whose number was unavailable. Please note I have to take numbers and call the staff could not co-ordinate and ask any senior to get in touch with me.

In the meanwhile my mother, wife and 2 yr sold son are waiting in the waiting area they are not even offered water. On asking they are given water at room temp saying that there is no cold water available. We were waiting for over 2 hours in total at the showroom we were not offered any refreshments ect. I got any and asked for the complaint book they said they don’t have a complaint book I called the volks Wagen complaint no. and registered a complaint but they said it would take 48 hours to look into the complaint. I did not know what to do with no seniors available I asked them to arrange for a car to drop me back home as I could not wait endlessly at the showroom with my family. To that request they flatly denied that they did not have any car and driver available and it was not their duty or obligation to drop us home. This is the least to expect from a showroom for whose fault one full family has been waiting since over an hour. Till then what should have been a happy moment had already become a disaster. I then asked for the other showroom GM number which again the people did not have? I do not know how the showroom runs I guess a cycle showroom has better co-ordination. The last car I had got from maruti the showroom next door RATAN MOTORS and the experience was actually delightful and you go back with a smile. Please ask your showroom guys to learn from maruti which is a lower priced car but values customers 10 times than volks wagen.

Finally I took the number of the other showroom and asked for the GM and could talk to Mr.Pravin Pathak he said he was not aware but would get back to me in 10 mins he called me back at 4.00 and said that the driver has left but there has been some traffic hence the delay is caused he arranged a car and said he would deliver the car at whichever address I wanted. I asked if the car would come in the net 15 mins I will yet wait and finish it to that I got a reply that after the car comes It has to get washed and cleaned before delivery. I wonder that such a big company cannot train its dealers to co-ordinate delivery time and there is absolute chaos on what basis are the dealerships given. Even a shopkeeper who delivers bread has a better sense of timing!!!

Before leaving they were arranging the car and driver for me they handed over the papers to me and were giving 2 IPL tickets which I did not want as they had spoilt my day enough they were saying why you don’t want I just told them they had done enough for me for the day. They arranged the car by 4.35 so that we could leave just before leaving Mr.Sameer comes up to me to tease me and says we had also send IPL VIP Pass costing Rs.15,000/- to your house as if he has done a big favor and given me from his salary that was given by the company for which the dealership has nothing to do and you should understand a person who has suffered for over 2 hrs cannot be irritated with such comments. Is this customer delight???

I left by the car taking assurance that the car would come by 6 as I was to treat my friends for my new car at night. They said it would 100% come and Mr.Praveen also called and confirmed it. I waited back at my wife’s house In Sion so that I could check the car and come back to showroom in case there is a problem. I would drive the car back then.

At around 6 I get a call from the driver as promised I explained him the address and he was there in the next 10 mins. I was Happy that the promise was kept by the dealer at least once. When I go down I see that the car handles and mirrors which were to be painted the same color of the car has not been done. I lost my head and called Mr.Sameer the last reply you would expect is what he said. I forgot???? How do you expect a customer who has gone through all this to do. He said take the car and he would paint it the next week and he said that as if what’s the big deal and like he is doing a favor on me. I told him I have paid for the car and lots of money this is no behavior I would expect from any car dealer even I do business and definitely not this way and this is definitely not expected from Volks Wagen. By now all my enthusiasm to get a new car is lost and my whole day wasted I have to cancel the party with my friends as I did not get delivery for the said car. I called Mr.Pravin he said I can keep the car I said I would not sign the delivery note till the painting is done he then said that he will deliver the car on Monday. My whole day wasted!!!!!!!

I called Sameer to send me a car to go back home as I was stuck in Sion without a car he said it is difficult and on insistence he said he will call back after checking I did not receive any call I had to arrange for my own transport for the fault of the dealership.

I spoke to Mr.Pravin there after and asked him when would I get my car he said he would send it on Monday. I said I wanted to talk to some one from the senior management before you send the car as I wanted to tell them how much a customer has had to suffer he said that he is the sales head and he would co-ordinate I told him I need a apology letter stating how much have I been troubled before getting the delivery of the car for which he said we don’t give letters I am telling you. I really don’t take this and would like the company to pull up KSM motors for doing this have an audit in place which checks the service given to customers and also improve services at the showroom like at least having cold water and complaint book. To say the least that every showroom should offer to its customers booking cars worth at least 5 lakhs.

I wish that the company penalizes the dealer harshly which can be a monitory penalty or canceling the dealership license. As such dealers tarnish the image of the company and bring bad name to them.

Please note my contact details

Car Booked Under :- M/S Transparent Sec. Pvt. Ltd.

Name of Director :- Mr.Ankur Choksi

E-mail :- [protected]@transparent.co.in

Mob :- [protected]

Landline :- +[protected]

Dealership booked :- KSM Motors, Chembur.

Car Type :- Vento IPL Edition

Colour :- Silver

Addition :- Body Colour Door Handles and Mirrors Paid for at the time
of Booking.

Place of Booking :- India, Mumbai

Dear Sir/Madam,
I regret to inform you that my experience with your esteemed company has been extremely disappointing as there has been an attempt to cheat me by delivering a damaged car. I request you to kindly take the necessary steps to ensure proper redress of my complaints. The facts of my complaint are as follows:
1. We booked a Vento Highline diesel from your dealer M/s World Class Automobiles at Moti Nagar, Delhi with an advance payment of Rs.75,000/- by cheque no446971 drawn on SBI Inderpuri. on[protected].
2. We were informed by Ms Bhawna that the car is ready for delivery and we paid Rs.9,54,152/- by RTGS transfer vide UTR No: SBINH[protected] on[protected].
3. We were asked to take delivery at Showroom at 14:00 hours. We waited till 15:15 hours but did not get delivery. We tried to contact the manager who did not take the call as he was busy having lunch. As I had other appointments we had no option but to leave the showroom empty handed.
4. We were then informed by phone by Ms Bhawna that the car would be delivered at the residence. When the car was delivered I was shocked that to find that the car had small dents on the doors on the left side where the paint had got chipped off. The paint was running and disfigured over the left rear door also. There was evidence of some paint damage behind the left door.
5. When I pointed out these defects to the driver he took the car back to the showroom.
6. I immediately called Ms. Bhawna who stated that she would call me back but has not done so till date.

I regret to state that an attempt is being made by your company to cheat me by passing of a damaged car to me.
I request you to kindly intervene and ensure that I get a proper vehicle at the earliest.
Best regards


Dr. Shenoy Robinson

I am Sheelu working for Microsoft India... Would like to bring to everyone's notice about the MOST DISGUSTING service that I received from Volkswagen Dealer - Elite Motors Pvt Ltd, 31 Magrath Road, Bangalore.. I booked my car with a down payment of 1,00,000 INR 3 weeks back.. I was told that if I need to get a car of my chosen color red, I need to wait for 3 months.. What was readily available was white.. I went ahead for White color Polo 1.2 comfortline petrol on 30th of March, 2011.. My loan was approved for 4.6 lacs in 4 days and was informed that I would get my vehicle on 7th April.. Accordingly I planned my travel to my hometown on Sunday - 10th April. On 8th I was told that they cannot deliver my vehicle till 11th April because the finaciers delayed in delivery order. Hence called the finance guys and got the DO to be sent on Friday morning (9th April). When I called the dealer to inform, he told me that you are late by 15 mins and hence we cannot do anything because the delivery cannot happen without registration. THERE WAS NO ATTEMPT MADE BY THE DEALER TO HELP ME.. THEY HAD THE ATTITUDE OF LEAVE IT OR TAKE IT.
On 9th April they received the vehicle but no attempt was made to conduct pre-delivery inspection on saturday.. On Monday they said they'll complete the registration process and give delivery of the vehicle at 5:30 in the evening. In the evening when I went to the showroom, they told me that there was no registration done, no road paid receipt and vehicle didnt even go through proper PDI, the reverse lights were not even glowing ... Till date I have not received the number plate or tax receipt from the dealer..

I need to place an official complaint on this dealer so that no other customers have to go through what I went.. I had to stay away from my work just to pick up a vehicle uninspected vehicle and also cancel all my programs which was planned based on the delivery of the vehicle.

Reported complaint at Frontier Autoworld Pvt Ltd. on 4/4/11 as all door manual Center locking was not working.My Car details are VIN no WVWM10606BT021653. The service engineer confirmed me to arrange the spare with in week time and handed over a Invoice No. SIP110034 dated 4/4/11 .

Today one week has gone , now i am not getting call from them even they are not responding to my Phone call.
I am using my car without locking the door, which is very dangerous / risky.

My name is Shabaz hussain siddiqui an Indian stays in Hyderebad. I had booked vento diesel trend line red color car on 12th October 2010, 190 DAYS BACK at AUTOMOTIVE MANUFACTURERS PVT. LTD., SECUNDERABAD with Rs. 75,000/-. At the time of booking they committed to deliver the car within 90days but till now no action has been taken even after my various follow up with the entire concern persons. According to Mr. Murthy (CEO) “they are no supply of above mentioned car from the Volkswagen”. Is it possible? If so then why did you launched this car in India. Even I had submitted written complain on http://www.volkswagen.co.in but sorry to say that no response has been given to me. It’s very embarrassing to book Volkswagen car. Kindly inform me if you are unable to supply the car then I will get other brand like TOYOTA or HONDA. You are requested to take an immediate action and feed me back the reason for such a long delay. MY CON-[protected]

Viral Desai responded on 01 Apr 2011 at 6:03 am #

Valkswagen Head Quarter: When we called up for update after long time for VW Passat, In discussion on of the Sr. Person from VW, whos name i dont want to disclose. Said 75000 Kms are huge for VW Vehicle. Isnt it sound pathetic…it means that you can buy this car just to show off, you can not run it on the road. In comparison i would say Inida’s local companies like Maruti and all are doing good, a small engine like 800 cc (Maruti suzuki) runs smoother after bloody 5,00,000 kms which cost you only a lak and half, while VW passat cost us 27,00,000 laks and engine failed in two years, not once twice in a row within one week.

Imported car companies never keeps parts in their service station as it cost much, it means if you have some major problem you have to just wait and watch for the parts to come. Even poor dealers are helpless because of that.

Read the correspondence below with HQ in Germany and India.

Dear i.V. Michelina Lauriola Maenza and i.V. Karin Gaedecke

This has reference to Complaint CL 5903 and my emails to you on the subject.

I am not able to find a sight of the action of local importer and seller(who GMS Motors P Ltd( Presidential cars) understandably shut the shop in India) cum service provider KSM Motors Navi Mumbai in India in redressing the engine failure as they themselves are yet to find out the root cause of the problem which they are still investigating with no timeline committment.

No clue as to what is going to be their action forward in redressing my complaint which is still a mystery and put to lot of inconvenience as even the comparable standard service vehicle was also not provided.

We are surprised that the Board of Volkswagen , Germany is waiting for the views of Indian Importer and seller , who generally find ways to have a causal approach ,as is already evident in the last one month and shall try to find fault with customer to get away with it.

I wish to bring to your kind knowledge that Japanese manufactuers Honda & Toyota called back number of vehicles which even if by 1% having doubt of manufacturing defect mainly to maintain the brand & company’s image which we hope Vokswagen Board & management in Germany shall swung in to similar action without waiting for the reaction from Indian Importer

It is to my great disappointment, there has been utter careless attitude and if this continues , there will be no alternative left for me to proceed with publising my experience in the media/press and also on all social networking sites.

I am sure you will respond proactively

Thanking you,

Yours faithfully,

Dear i.V. Michelina Lauriola Maenza and i.V. Karin Gaedecke

At the outset, It is a real satisfaction that the board of Volkswagen has appreciated the customer complaint and referred to India as it was imported & sold to us

While thanking you for the immediate response, which we are yet to see the response from India counterpart , kindly appreciate the following:

1. Engine failure has happened on Mar 22,2011 for second time in a row
within 5 days from the date of first engine failure get rectified and handed over to us on 16 Mar 2011. This clearly establishes the fact that there is a functional defective observed in the Engine which the Service centre are not able to identify till now but casually informing Turbo has failed and Gasket oil to be replaced etc which clearly shows that the exact cause of failure neither could be identified nor the facts of the status are getting disclosed to me as your esteemed customer.
2. Time and again ,when the services were made in the last two years ,
complaint was registered with the various service centres of Volkswagen that the Engine oil and Coolant is getting absorbed faster needing frequent replacements on every three to four days but the said complaint was given a deaf ear by Volkswagen service dept in India.
3. As a customer, I had relied on the pure brand of Volkswagen with a
blind folded faith , that the German brand has an exceptional value proposition which is getting fundamentally at stake which of course the Board of Volkswagen will not force me to advocate towards a “Bad Publicity” by going to Press/Media to reflect myself as an irate customer
4. There will not be any assurance, on the contrary even after repair,
on non-recurrence of the failurre of Volkswagen PASSAT again for taking my safe riding on Road on this vehicle.
5. Repeated efforts to call Mr Altaf , Customer care head in India is
left unattended on his Mobile.

All the above stated points, clearly reflect that the vehicle has inherent manufacturing defects beyond the capacity of repair by ordinary prudence necessitating that the vehicle should be recalled for the manufacturing for a complete investigation by providing us with a replacement of a NEW VEHICLE,which is the least is expected from Volkswagen to alleviate the mental and physical sufferings sustained by me as a customer after choosing such a wonderful German Excellence Vehicle brand.

Yours faithfully

> Dear Mr. Ahuja,
>
> Thank you for your e-mail addressed to our Board of Management. Due to
> the nature of your correspondence our department has been requested to
> reply.
>
> With regret we have learned that the engine failure on your Volkswagen
> Passat occurred again after a few days and that the defect could not
> been resolved, yet. No doubt, we understand your disappointment about
> this situation and offer our apologies for the inconveniences
> involved.
>
> Although we are sorry to learn about your ongoing dissatisfaction, we
> like to point out that a possible cancellation of the sales contract
> will be checked and decided by the retailer where the vehicle was
> originally purchased.
>
> Since we can only act as a mediator from this end, we have forwarded
> your correspondence to our importer
>
> Volkswagen Group Sales India Private Limited
> Vakils House
> Ballard Estate
> 18 Sprott Road
> Bandra Kurla Complex, Bandra (East)
> 400001 Mumbai
> India
> Phone: +[protected]
> E-mail: customer.[protected]@volkswagen.co.in
>
> who is responsible for all sales and service matters in your country,
> asking them to look into your matter and get in direct touch with you
> at their earliest convenience. We are convinced that our
> representative will do whatever is possible to help achieve an
> acceptable solution for all concerned and re-establish your faith in
> the Volkswagen brand. Please expect further communication from them.
>
> Thank you again for taking the time to bring your concern to our attention.
>
> Yours sincerely,
> i.V. Michelina Lauriola Maenza i.V. Karin Gaedecke
>
> Volkswagen AG
> 38436 Wolfsburg
> Tel +[protected]*
> Fax +[protected]*
> Mail to [protected]@volkswagen.de
> Homepage http://www.volkswagen.de
>
> 0,14 €/Min. aus dem dt. Festnetz, max. 0,42 €/Min. aus den
> Mobilfunknetzen
>
>
> VOLKSWAGEN AG
> Sitz/Domicile: Wolfsburg
> Registergericht/Court of Registry: Amtsgericht Braunschweig HRB Nr./.
> Commercial Register No.: 100484 Vorsitzender des
> Aufsichtsrats/Chairman of the Supervisory Board: Ferdinand Piëch
> Vorstand/Board of Management: Martin Winterkorn
> (Vorsitzender/Chairman), Francisco J. Garcia Sanz, Jochem Heizmann,
> Christian Klingler, Michael Macht, Horst Neumann, Hans Dieter Poetsch,
> Rupert Stadler
>
> Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail
> automatisch hinzugefuegt und lassen keine Rueckschluesse auf den
> Rechtscharakter der E-Mail zu.
> Important Notice: The above information is automatically added to this
> e-mail. This addition does not constitute a representation that the
> content of this e-mail is legally relevant and/or is intended to be
> legally binding upon VOLKSWAGEN AG.

I had booked my car on 3/02/2011 with committed deadline by Mar 31, 2011 for delivery with M/s Shaman Cars Pvt. Ltd., Mumbai. However, till date there has been no response from the dealer inspite of the reminders (mails and phones). In view of the committed dates, i have done the deal of existing car, which has been sold.I had only one car, which has now been sold and i and my family is facing a serious daily problem. My concern no. CAL5653 is also registered with customer care of Volkswagen on 8/03/2011, failing to elicint any response inspite of several mails and calls on there customer care no.

Please, Do not buy any of Valkswagen vehicle as its good in Germany only not in India.


Dear i.V. Michelina Lauriola Maenza and i.V. Karin Gaedecke



This has reference to Complaint CL 5903 and my emails to you on the subject.



I am not able to find a sight of the action of local importer and seller(who GMS Motors P Ltd( Presidential cars) understandably shut the shop in India) cum service provider KSM Motors Navi Mumbai in India in redressing the engine failure as they themselves are yet to find out the root cause of the problem which they are still investigating with no timeline committment.



No clue as to what is going to be their action forward in redressing my complaint which is still a mystery and put to lot of inconvenience as even the comparable standard service vehicle was also not provided.



We are surprised that the Board of Volkswagen , Germany is waiting for the views of Indian Importer and seller , who generally find ways to have a causal approach ,as is already evident in the last one month and shall try to find fault with customer to get away with it.



I wish to bring to your kind knowledge that Japanese manufactuers Honda & Toyota called back number of vehicles which even if by 1% having doubt of manufacturing defect mainly to maintain the brand & company's image which we hope Vokswagen Board & management in Germany shall swung in to similar action without waiting for the reaction from Indian Importer



It is to my great disappointment, there has been utter careless attitude and if this continues , there will be no alternative left for me to proceed with publising my experience in the media/press and also on all social networking sites.



I am sure you will respond proactively



Thanking you,



Yours faithfully,





Rajesh Ahuja

Mobile Number : [protected] / [protected]



-----Original Message-----

> From: <>

> Date: Thu, 24 Mar 2011 14:40:58

> To: <[protected]@gmail.com>

> Subject: Ref. no.: VW-2011/[protected]

>

> Ref. no.: VW-2011/[protected]

> 24 March 2011

>

>

>

> Dear Mr. Ahuja,

>

> Thank you for your e-mail addressed to our Board of Management. Due to

> the nature of your correspondence our department has been requested to

> reply.

>

> With regret we have learned that the engine failure on your Volkswagen

> Passat occurred again after a few days and that the defect could not

> been resolved, yet. No doubt, we understand your disappointment about

> this situation and offer our apologies for the inconveniences

> involved.

>

> Although we are sorry to learn about your ongoing dissatisfaction, we

> like to point out that a possible cancellation of the sales contract

> will be checked and decided by the retailer where the vehicle was

> originally purchased.

>

> Since we can only act as a mediator from this end, we have forwarded

> your correspondence to our importer

>

> Volkswagen Group Sales India Private Limited

> Vakils House

> Ballard Estate

> 18 Sprott Road

> Bandra Kurla Complex, Bandra (East)

> 400001 Mumbai

> India

> Phone: +[protected]

> E-mail: customer.[protected]@volkswagen.co.in

>

> who is responsible for all sales and service matters in your country,

> asking them to look into your matter and get in direct touch with you

> at their earliest convenience. We are convinced that our

> representative will do whatever is possible to help achieve an

> acceptable solution for all concerned and re-establish your faith in

> the Volkswagen brand. Please expect further communication from them.

>

> Thank you again for taking the time to bring your concern to our attention.

>

> Yours sincerely,

> i.V. Michelina Lauriola Maenza i.V. Karin Gaedecke

>

> Volkswagen AG

> 38436 Wolfsburg

> Tel +[protected]*

> Fax +[protected]*

> Mail to [protected]@volkswagen.de

> Homepage http://www.volkswagen.de

>

> 0,14 €/Min. aus dem dt. Festnetz, max. 0,42 €/Min. aus den

> Mobilfunknetzen

>

>

> VOLKSWAGEN AG

> Sitz/Domicile: Wolfsburg

> Registergericht/Court of Registry: Amtsgericht Braunschweig HRB Nr./.

> Commercial Register No.: 100484 Vorsitzender des

> Aufsichtsrats/Chairman of the Supervisory Board: Ferdinand Piëch

> Vorstand/Board of Management: Martin Winterkorn

> (Vorsitzender/Chairman), Francisco J. Garcia Sanz, Jochem Heizmann,

> Christian Klingler, Michael Macht, Horst Neumann, Hans Dieter Poetsch,

> Rupert Stadler

>

> Wichtiger Hinweis: Die vorgenannten Angaben werden jeder E-Mail

> automatisch hinzugefuegt und lassen keine Rueckschluesse auf den

> Rechtscharakter der E-Mail zu.

> Important Notice: The above information is automatically added to this

> e-mail. This addition does not constitute a representation that the

> content of this e-mail is legally relevant and/or is intended to be

> legally binding upon VOLKSWAGEN AG.

>







Volkswagen Downtown Mumbai
Shaman Cars Pvt. Ltd.
Sumer Apartments, Shankar Ghanekar Marg,
Prabhadevi,
Mumbai - 400 025
Maharashtra
[protected]
[protected]@vw-shamancars.co.in

Head of Sales
[protected]

Volkswagen Mumbai West
Tornado Motors Pvt. Ltd.
4/5, Vikas center, 104, S.V.Road,
Near Milan Subway,
Santacruz West,
Mumbai - 400 054
Maharashtra
[protected]
[protected]@vw-tornadomotors.co.in

Head of Sales
[protected]

Volkswagen Mumbai East
KSM Motors Pvt. Ltd.
19 A/B, 20A/B, Bezzola Complex,
Suman Nagar, Sion Trombay Road,
Chembur,
Mumbai - 400 074
Maharashtra
[protected], Fax:[protected]
[protected]@vw-ksmmumbaieast.co.in

Head of Sales
[protected]

i am praveenkumar from kumbakonam i buy volkswagan polo from chennai dealer. its minor accident i gave the car 14 th march for service and repair. my vechile number TN 68 A 7890. THEY COMMIT TO GAVE ME DELIVER MAXUMUM 10 DAYS. BUT STILL THE DATE THEY DONT TAKE THE CAR FOR WORK ITS STILL THE SAME CONDITION WHEN I GAVE IT. they never bother and dont reply proper also. so pls take action as soon as possible

I had booked Volkwagen Veno Diesel from Navjeevan Auto surat and I was promised delievery of car on 25th Jan,11. When I called them for the delivery, they said car is ready but when I went to showroom for the delivery, they said instead of Diesel model they have ordered Petrol Model (Bloody fools doesn't know the differece b/w petrol and diesel). After the delivey of car (After too much of headache) I got the delivery by paying full amt by cheque.I had applied for loan side by side and it was approved by bank which was credited to their account. When I asked for the cheque, it took 1 month just to get the cheque and few days back when I got the cheque, it bounced..

VW brand is in a big trouble. VW should take some serious action against Navjeevan Auto.

Booked Volkswagen Polo on Nov 29th with KSM motors at Chembur. The promises delivery duration was 6-9 weeks.

However, till date i.e. Over 3 months, but haven't recd the car. The distributor continues to delay the delivery.

Despite the fact that the whole payment has been made by my bank and registration papers have been submitted too.

When personally followed up for the delivery, the staff shouts at us.

The polo doors can be opened from inside even after central locking the vehicle.When contacted the showroom they informed it is the system provided in the car.Question is whether it is safe for passengers in the car especially when travelling with children & pets.What is the use of central locking when the doors can be opened despite of locking.I dont think it is safe.No other cars in the market follow this standard of locking.recently when travelling with my family my child (i year old) who was sitting my wife's lap opened the door lock.By gods grace nothing happened.please suggest what to do

santoshchandra
[protected].

i am captain avdhesh tripathi , presently posted in bhuj gujarat.
i purchased polo highline diesel in nov 2010 from lucknow . presently i m driving it in bhuj kutch gujarat
the vehicle started jerking unusually and stopped on 3 rd of march 2011
i stopped the car immediately and called up the helpline and got my car lifted to workshop at rajkot .
i was told that it was dirty fuel that caused the problem which cannot be the case. because of the following reasons
1. i along with many other officers of bhuj military station go to this petrol pump as this is the nearest to our cantonment
2. i last refilled my car with rupees 500 worth diesel along and drove close to 150 kms when the problem occured and the car showed remaining 110 kms of diesel remaining in fuel tank.
3. the day we refilled our cars was sunday 27 of feb 2011. we were three officers on three different cars who refilled same diesel from same petrol pump,at same time together as we were moving for an outing.
4 had there been a problem with the fuel,other cars (which include ford figo, mahindra xylo) shoul have also stopped moving.
now the workshop after changing the fuel filters , injectors and cleaning the fuel system and tank, is reporting problem with engine and asking me to grant them permission to dismantle the engine.
and to my horror all these expenditures will not be covered under warranty
i want the vehicle repairs to be covered under warranty
because
1. there was no problem with the fuel, as other cars are absolutely fine till date and they still refill their diesel cars from the same petrol pump.
2. i also got the diesel checked from our (army) workshop immediately after it was reported by rajkot workshop. the diesel was absolutely adulteration free.
i feel the that i am being cheated by the workshop
please help me out

Dear Sir,

Referring to the above vehicle, I would like to brief you about my concern. I have purchased this vehicle in Aug’2009 and till date I have been facing quite many problems with the vehicle. For your knowledge, my car has done 38,900 km and till now the problems I have faced with the vehicle are mentioned below. Also, to mention, the car is Automatic version (Volkswagen Jetta Comfortline)

• Within 18,000 km, the fly wheel connecting the gear box with the engine was found faulty and was replaced. (REPLACED under warranty)
• Within 25,000 km, the clutch plates were replaced due to sound from gear box during shifting of gear from Neutral to Drive. (REPLACED under warranty)
• At 30,000 km, I reported for sound from the suspension system which was denied by the service centre and at 38700 km when I got it re-checked, they say that the suspension is faulty and has to be done again and this time I have to pay for it.
• At 38,700 Km, the sound from the fly wheel and the gear shift sound from the gear box has regenerated. (I’m still to lunch a replacement request at the service centre for the same.)

The point is, what’s the use of buying a vehicle worth Rs. 16.5 lakhs when it cannot sustain the quality. I went on to buy Volkswagen as I always knew that the German’s were very much concerned about their quality and standard. Now, in the current scenario, I will have to spend a good amount of money for getting the suspension done at just 38,700 Km which is way beyond my expectations from Volkswagen. Also, I feel very ashamed of owning Volkswagen and suspending so much on a vehicle which cannot even sustain the quality as I expected from a world-wide renowned company like VOLKSWAGEN.

My request to you is, kindly get the suspension done free of cost as 38,700 km is a very low mileage for the suspension to be damaged specially for a company like VOLKSWAGEN.

Looking forward to your response..


Best Regards

Rajeev Verma
Director Operations
Shri Ram Engineers

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