[Resolved]  Voltas AC 1.5 Ton — WORST SERVICE BY VOLTAS!!

Address:

South Delhi, Delhi

Dear Sir,

I bought a Air Conditioner (AC) of 1.5 ton capacity marketed by of VOLTAS company. I bought AC from Allex Electronics Industries, (address -C-1, Malviya Nagar, New Delhi-110017, phone number[protected] on 21st of May 2012.

I switched on AC first time in this season to cool my room, it did not cooled. I called at the VOLTA call center (toll free number[protected] to register a complaint. I don't remember the exact date but it was end of March or early few days of April. I did not get any call from VOLTAS till 10th of April. I made another call on 9th of April at the Call Center of VOLTA[protected], i got a complaint number 13AP0908920, i was promised to get call withing 24 hours, no call for next 5-6 days. I again called on the same number on 15th of April, 16th of April, 19th of April - every time i started teh conversation from zero, and they kept promising me that someone will call withing 24 hours.

I finally got a call on 20th of April from Sohail ([protected]), claiming that he is from VOLTAS. He came with another helper with him. He checked AC and gave a 'service report' NO-2055. Report says - a AC - Checked, AC's PCB difficulties, AC NOT WORKING. We (Me and My Partner) spend whole day at home to ensure that we get it repaired but unfortunately it did not happened.

I called again to the locale number on 22nd to say that please call me before few hours of your arrival at my place. I got a call from Sohail again from his cell number mentioned above on 22nd, he syas 'I am coming'. I asked him to NOT come on 22nd and come next day. I waited and called on 26 at THE VINTAGE (VOLTAS Service CENTRE) at[protected] on 26th of April. I was told that someone will visit me on 26th. Called multiple times on 26th but same response. NO ONE CAME!!! I spend whole day waiting for them! I again called them on 27th on same number - same response - 'Someone will VISIT today' - The reason they stated is that - Company is NOT supplying PCB (Damaged equipment) so its taking time.

I called on 29th again at Sohail's number and THE VINTAGE number (VOLTAS Local Service Center), they says that PCB is not available- what can they do? It was so irritating - I lost it, i told them that - I will go to consumer court now!! They ignored completely. I was consoled by saying that 'aaj think ho jayega aapka AC'. NO ONE VISITED ON 29th again. I spoiled my day again. Could not go to work!! I had to go through so much of problem because of this. :(

I called again on 30th, they said the same thing. Someone will visit today. Mr. Sohail came with his helper. He said that 'PCB and Display nikal ke le jaana padega tabhi naya PCB aayega' (The current PCB and Display will have to be submitted in the office before VOLTAS will replace new one). he says that VOLTAS has sent a circular recently about NOT ISSUING a NEW part until damaged one gets submitted in their office. OMG!!! He took away damaged PCB and Display on 30th.

Mr. Sohail came on 1st of May with 'Repaired PCB and Display' (NOT NEW - The VOLTAS claimed that it will replace new during warranty period). They tried fixing it up but it did not run. He again went away with those repaired equipment. I asked him to bring new one so that we can see the seal and ensure that its new and it will not get damaged soon.

I am tired with VOLTAS now!!! I am claiming INR 200000 as compensation for violating consumer rights and spoiling my 7-10 days of work, my mood, my emotion badly affected which cased another serious problem in family, my work got affected and I did not get the quality service.

Please ensure that I get the compensation from VOLTAS asap.

My contact number is [protected], my email id - [protected]@gmail.com

I can attach picture when require!