Voltas Complaints & Reviews

I launched the service request on 15th apr and on 17th service person (From digital tech-ahmedabad) visit at home and found that there is some issue with compressor and ask to come in 1 hour and carry the outdoor unit. Since last 10 days he din't come back even not call us. I register the complain on 18th apr and 10 follow up call till today. Every time service care executive asked that your complain forwarded to senior technician ( don't know where such person with company or not) and problem will be resolved in 3-4 hours. No other contact to access. Very horrible and poor service. My last product from voltas even hope that problem get resolved by company.

Request no.[protected]

Dear Sir/Mam, I purchased VOLTAS SPLIT AC in March 2013. After installation within moth GAS was empty after complaining some one came and fill the same. Again after 3 to 4 months the cooling was down gradually. In March 2014 after 2nd service the cooling is too worsted just like local cooler. Please let me know why I spent 32000/- for AC why not I purchase cooler worth Rs 3000/- only. After the complaining to customer they said you have to pay visiting charge 400/- Rs and then find out the actual problem. Gentlemen why I pay any more Rs its just 1 year old AC and the fault by VOLTAS people only within the installation period. The guys who came for free service they just fulfill the formalities only. They don't bother for any fault. My recent complaint number is [protected]. So would request you kindly replace the entire set so that I enjoy with the services of AC other wise give me the refund I don't want any kind of foolish reason for the same. Regards Anil Kumar Jha [protected]

I had purchased a voltas split 1.5 ton ac on 01/05/2012.On 01/03/2014, after about 1 year 9 months, repeated non cooling is observed in my split ac.We reported to Voltas Service Care, the customer care man came and identified an error of gas leakage at pipe due to poor quality of alumunium coils.According to the service man, copper coils must be installed in place of alumunium ones and the gas must be refilled thereafter.My question is that if the company knows that copper coils are better than alumunium ones why does they use them.I ts a SIMPLE WAY OF CHEATING.Then the company must take the responsibility and replace the ac. Mr.AMARNATH CHAKRABORTY, 2/35, Jadavpur Cooperative, Mukindpur, Nayabad, Kolkata-700099. Email-amarnath.[protected]@yahoo.com

My Voltas 2 ton AC has water leakage problem and water has been dropping from the front side of the AC. It is not under warranty now and it has been nearly 1.5 years since the time of purchase. I had given a service request and they promised that it would be sorted out within 24 hours. It has been more than 3 days and I have not got any service from VOLTAS. Since, I am not under warranty, I am bound to pay for the service and I was ready to pay. I am very much hurt by the poor and lethargic service of VOLTAS. My service request number is [protected]. I seriously regret purchasing this brand and would like to raise this issue for a valid compensation for my suffering during this hot summer. My email id is [protected]@gmail.com. My contact no. is [protected]

I had booked one complaint ([protected]) on 5th Apr 2014 but till date no action has been taken on the same. Each and every time I am calling the call centre they are giving the same response that the technician will attend shortly. Today (08.04.2014) finally the technician had attended the call but after checking the machine when he was asked what the exact problem is, he notified that he will report the same to the concerned department. The technician was also asked to provide the number but he didn't provided the same. After he left charging 400 rupees amount when I again called back to the call centre they were giving the same response that the technician will attend shortly. No idea what the exact problem is and how long will it take to fix the same. Is this kind of horrible after sales service offered by Voltas once the product gets sold? Thanks & Regards, Ashok Ghosh Mob: [protected] |

Just to let the Voltas company executives know that. I had nearly decided to buy Voltas AC but after reading so many complaints about the pathetic after sales service, I have decided not to buy it. Will also advise others not to waste their money.

I purchased 1 ton voltas window AC in 2013. The performance so far has been below average. This season i complained to their Service Helpline so many time and they are send the engineer for troubleshooting. The engineer came but they are not be able to solve compressor noise problem. Some body told me to complaint on Vijay Sales I will do that. They are taking seriously and contact directly to the company. After that Senior Technician has been come and told to the company for compressior replacement. The compressor was taken on 26th MarchMay by thier Vasai service Centre with a promise to replce the compressor within 3 days. The dealer and company helpline is so casual and not giving any proper response and told me that parts is not available. On 2nd April they are came back to install the ac. After start the ac the I told him that the problem is not solve and they are agree with me but not be able to return back the device. This is the WORST service experience I am having. Voltas (TATA brand) is good for nothing. I am repenting my decision to go for TATA brand. I am quite satisified with other ACs (LG) whihc are working for more than 5 years and their service is prompt. I dont know how to reach their Managing Director. I am planning to put my Voltas AC in a coffin and send it to their MD. Hemant Shah (Mira Road) Dist Thana

Sir, I have registered a complaint regarding my Voltas Split AC 1.5 ton on 24th of March. The complaint number is [protected]. The remote does not work and am not able to operate the AC all these days. I am calling the customer care daily, but none of them steps in. I am fed up by your service. But unfortunately helpless at this moment. Hope you understand the fate of a customer without operating the AC in the summer. My plight of buying a Voltas product. Kalyani [protected]

We purchased the split AC 1.5 T from Croma at Ahmedabad on dtd: 06.01.2014. From company, Split AC installed in next week. Now in summer season, first time we do the Split AC on dtd: 18.03.2014. But there is no cooling done. So we give the complain to your toll free number. But from call center they do not register. Now we again the complain and call center give the complain no: [protected] dtd.18.03.2014. But till on 22.03.2014, there is not attend the complain. We again call to call center, they give the local number, but they refuse to work because the area is not under them. The first local party give another local party. But the mobile no & land line is not wor, On dtd: 24.03.2014, we again call to call center and the same procedure again repeat. Now this time they give another local party name. There is Mr. Vipulbhai. Mr. Vipulbhai send technician on 7.00 PM. The technician told there is gas leakage and Voltas company technician come. On next day i.e. 25.03.2014, one another technician come and fill presseried air in AC. They toldthat after 24 hours they will again come for leakage of Air. On next day i.e. 26.03.2014, they came & checked that the air leakge at fans side so they will report to company. Now till date, there is no body come to attend / change the AC. We purchased Split AC from Croma on dtd: 06.01.2014. Thereis problem with wife that she is a ASTHMA paisent. So we require to attend the Split AC on urgent basis. Name: Rajubhai G Panchal. Address: C-502, Shree Ratna Aprtment, SAl Hospital Road, Above Patel Media, Thaltej, Ahmedabad - 380054. Mobile: [protected]. Email: [protected]@hotmail.com

Dear Sir,

I am Nidhi Salian and I had purchased a VOLTAS A/C from Vijay Sales, Khar, on the 26th of January 2014.

After which the a Voltas technician named Juned visited the house for a pre-installation visit on the 4th of February 2014. Subsequently the A/C was installed. A period of 7 days passed and the technicians told us that we could conceal the false ceiling with P.O.P. Because the A/C had been properly installed.

Once the P.O.P. Work concluded, they was a stream of water gushing down from our ceiling. This caused much distress and we had a FOUR of technicians coming to our house on four different occasions who have failed to fix my problem.

I believe that there has been a change the contractor for Voltas and yesterday a technician called Arif came to my house and he informed us that the pipe of the A/C has been put in a zig-zag manner. Priya, another employee with your agency KWIK AC Works, told us that it could be a mistake on our contractor who did the P.O.P work's part. When inquired with Arif, he told us that the pipe being put zig-zag is the real cause of the leakage.

Since there has been no fault of ours in the way the A/C has been installed, I fail to see why we must pay to get the P.O.P. job done again. We are aggrieved consumers and this entire state of affairs has caused me and my family a major inconvenience and distress.

Also, yesterday, while I was in conversation with your customer service executive, Priya who was sincerely trying to sort out my problem, she transferred my call to MR. JAY KUMAR HADVALE, who instead of trying to sort out my problem was rude and brash. He refused to understand my concerns and was downright INSOLENT. While we were in conversation he hung up on me.
This behaviour is outrageous. I am deeply hurt by Mr. Jay Kumar's attitude. I am a customer who was engaging in a very polite conversation and I deserve some respect. No matter who he is and the position he holds, it is his duty to help sort out a consumers problems not WORSEN it.

I kindly request you to look into the matter and the earliest and grant me some relief. And I also think an apology from Mr. Jay Kumar is due.
Please keep me updated on how we will sort this entire matter out.

Yours Sincerely,
Nidhi Salian

I REGRET TO INFORM YOU THAT MINI MAGIC WATER DISPENESER PURCHASED DURING DEC.2011 HAS BURNT OUT AT THE BACK SIDE PROBABLY COMPRESSOR BURNT OUT AND IT IS NOT WORKING AS ON DATE.
THE DETAILS ARE GIVEN BELOW:

WATER DISPENSER SRL.NO.6210115M11A00295.

COMPRESSOR SRL.NO. HA40WXRF11AVT0342.

KINDLY ARRANGE TO SNED THE TECHNICIAN AT THE EARLIEST.
MY CONTACT NO. ADDRESS IS GIVEN BELOW;

D RAVI
PLOT NO A79, NEW NO.22 KUMARAN NAGAR 4TH MAIN ROAD,
PERAVALLUR,
CHENNAI 600 082.(NEAR PERAVLLUR KUMARAN NAGAR BUS TERMINUS).
MOBILE NO. [protected]. RES. TEL.NO.[protected].

Consumer Compliants forum Sub: Manufacturing defect as HOLE FOUND in Condensor coil- by serviceman –Voltas Split-AC-5S Ref.: Earlier complaint for No proper cooling/ Hiding the facts by serviceman –Voltas Split-AC-5S[protected] Purchased from Sargam Electronics, Sector-17, Rohini, Delhi-85( ON[protected] Sir, First of all I thank your team for taking up the matter with the Voltas Company. In response of the same, the official of Voltas, Corporate office has contacted me for deputing the service man to check the actual fault. On dated[protected], the two persons from voltas were deputed & spent more than 3 hours to find out the fault in AC & ultimately found a hole in Condensar Coil( A manufacturing defect) due to this it was not giving effective cooling from first day of purchase. I had informed earlier about not proper cooling at the time of first free service to the service man( Sh.Jaikishan) but due to free service his intentions are not going upto the customer satisfaction level. Even at the time of second visit in sept. 2013 when I again complained about cooling then the service men told me about gas leakage without checking the actual fault with an Financial Estimate of Rs.2200/ . Very surprised that without finding the actual fault, the official, Sh Vikas from GINNI AIRCON, Delhi ( Auth.Service Centre) had contacted me to depute the person to refill the gas with a reduced charges of Rs.1800/. If I had been agreed for that proposal then it will comes with no results as there was a HOLE in the Condensar Coil & again the gas is to be refilled with financial loss to me which shows negligence of the official of service centre without caring about the hard core of money invested by the customers. This is a harassment with the customers. On giving the compliant by me to the consumer forum, they arrived the exact position of manufacturing defect which cost to Rs.6800/- which was facing by the customer from inception of the purchase. This is a harassment with the customers who invested their hard core of money & expect from our Indian companies to give at least worth to the money. Prevailing practice of service providing by reputed VOLTAS company can not be accepted in a long run & diminishes the Goodwill of the company To maintain the faith of the customers, please take up the issue with the company for early replacement of the defective product.Your early response is awaited. Thanks CA S. Goyal Sender: CA Sanjay Goyal, Chartered Accountant Manager ( Fin.) NHPC Ltd.( A Govt.of India Enterprise) I-6/71, IST FLOOR, SEC. 16 ROHINI, DELHI-85 MOB.: [protected]

Consumer Compliants Forum Sub: Manufacturing defect as HOLE FOUND in Condensor coil- by serviceman –Voltas Split-AC-5S Ref.: Earlier complaint for No proper cooling/ Hiding the facts by serviceman –Voltas Split-AC-5S[protected] Sir, First of all I thank your team for taking up the matter with the Voltas Company. In response of the same, the official of Voltas, Corporate office has contacted me for deputing the service man to check the actual fault. On dated[protected], the two persons from voltas were deputed & spent more than 3 hours to find out the fault in AC & ultimately found a hole in Condensar Coil( A manufacturing defect) due to this it was not giving effective cooling from first day of purchase. I had informed earlier about not proper cooling at the time of first free service to the service man( Sh.Jaikishan) but due to free service his intentions are not going upto the customer satisfaction level. Even at the time of second visit in sept. 2013 when I again complained about cooling then the service men told me about gas leakage without checking the actual fault with an Financial Estimate of Rs.2200/ . Very surprised that without finding the actual fault, the official, Sh Vikas from GINNI AIRCON, Delhi ( Auth.Service Centre) had contacted me to depute the person to refill the gas with a reduced charges of Rs.1800/. If I had been agreed for that proposal then it will comes with no results as there was a HOLE in the Condensar Coil & again the gas is to be refilled with financial loss to me which shows negligence of the official of service centre without caring about the hard core of money invested by the customers. This is a harassment with the customers. On giving the compliant by me to the consumer forum, they arrived the exact position of manufacturing defect which cost to Rs.6800/- which was facing by the customer from inception of the purchase. This is a harassment with the customers who invested their hard core of money & expect from our Indian companies to give at least worth to the money. Prevailing practice of service providing by reputed VOLTAS company can not be accepted in a long run & diminishes the Goodwill of the company To maintain the faith of the customers, please take up the issue with the company for early replacement of the defective product.Your early response is awaited. Thanks CA S. Goyal Sender: CA Sanjay Goyal, Chartered Accountant Manager ( Fin.) NHPC Ltd.( A Govt.of India Enterprise) I-6/71, IST FLOOR, SEC. 16 ROHINI, DELHI-85 MOB.: [protected]

Dear Sir/Madam I bought VOLTAS A.C of 1.5 ton from the dealer The Cool Chennai by the end of January 2013 and immediately after one week it was of very less cooling and thereby followed water falling through I.D and huge noise and blasting sounds while switching off. But as i was not sure about what the actual problem and also busy with my work since the product was new and under warranty left it as it is.But as i shifted to a new house by the end of last month i asked a re installation from the dealer but he was hesitant and somehow he sent after long chasing an out sourcing technician.To my surprise he only told me that the A.C is having Gas leaking not in condition to use afterwards.Since i bought the A.C i never received any service either from the dealer or from the voltas company.I took the product by finance and now i have a kid she is sleeping in the heat for more than three weeks as the dealer is not at all taking interest to attend me as he want both unit to be taken to his shop which i refused and asked for a replacement since the product is under warranty and no service at all provided after buying it to till date The dealer is not having any efficient technicians and he is depending on out sourcing persons i cannot believe him and he is saying there is no replacing option.I paid full money and i want really immediate replacement.Moreover i phoned several times to the Customer Care and asked a direct technician from company but nobody attended.Since it is poor service and poor quality product you sold to me i need a replacement immediately unless i will go for solution legally to your knowledge. My details are as follows Subeesh.V.k Mob:[protected] e-mail [protected]@yahoo.co.in No 56, Madurai street, Ayanavaram Chennai-600023

i purchased a volats split air conditioner on the 17 th of july 2013 and just after 7 days of purchase it statrted giving me so many problems.water keeps leaking inside the room ..i complaint to the customer care and they came t me with pathetic service..replace the existing faulty part with again a faulty part. the problem of water leakage wtill exists and now even the lower swing has become faulty...i request you to please instruct the company to give me a new air conditioner.. details rittantra singh [protected] voltas service center ' gulati service" ambala

i bought voltas split a.c.its motor stopped working.i logged complaint.its been 10 days now.i am told every time it will be replaced in 1 day or 2 .nobody has come to replace it i have never seen such customer care response. voltas you guys suck.

I have purchased Voltas Split-AC-5S on dated[protected] from Sargam Electronics, sector-17, Rohini, Delhi-85. From starting it was not generating proper cooling. At the time of first service we intimated the service man but he told due to big space of room it is not felt that cooling. But after one year, when I called the serviceman of Voltas & complained about same cooling then he told GAS leakage & charges of Rs.2200/- for refilling which was noticed from date of purchase. The company is also not taking any feed back about their products even in free service. The service men of the company are not telling the right position to worth to the hard core of money of the customers. This type of practice loose the faith of the customers. I already informed through email to the officers of VOLTAS but no response from their side even 2nd free service is also not attended so far. Only on my request they sent a person for service who was telling that now there is a gas leakage as far as cooling is concerned which can be rectify by incurring Rs.2200/-. In free service they are not contacting about feed back of customers & very surprised to learn that it has passed to customers to aware about date of purchase for which company should keep in touch with customers for due date at least to know the response of the customers about the product purchased at least within warranty time as I intimated to the service man of Voltas at the time of first service that proper cooling was not responded as expected from the Voltas AC product. This type of practice should be avoided by our indian companies as many multinational companies are in the market. Please look into the matter to maintain the faith of the customers on our indian companies CA Sanjay Goyal, Chartered Accountant I-6/71, IST FLOOR, SEC. 16 ROHINI, DELHI-85 MOB.: [protected]

sir, I have purchased Voltas Split-AC-5S on dated[protected] from Sargam Electronics, sector-17, Rohini, Delhi-85. From starting it was not generating proper cooling. At the time of first service we intimated the service man but he told due to big space of room it is not felt that cooling. But after one year, when I called the serviceman of Voltas & complained about same cooling then he told GAS leakage & charges of Rs.2200/- for refilling which was noticed from date of purchase. The company is also not taking any feed back about their products even in free service. The service men of the company are not telling the right position to worth to the hard core of money of the customers. This type of practice loose the faith of the customers. I already informed through email to the officers of VOLTAS but no response from their side even 2nd free service is also not attended so far. Only on my request they sent a person for service who was telling that now there is a gas leakage as far as cooling is concerned which can be rectify by incurring Rs.2200/-. In free service they are not contacting about feed back of customers & very surprised to learn that it has passed to customers to aware about date of purchase for which company should keep in touch with customers for due date at least to know the response of the customers about the product purchased at least within warranty time as I intimated to the service man of Voltas at the time of first service that proper cooling was not responded as expected from the Voltas AC product. This type of practice should be avoided to maintain the Goodwill of the company & faith of the customers. Please look into the matter & your early response is awaited. Thanks Sender: CA Sanjay Goyal, Chartered Accountant Manager ( Fin.) NHPC Ltd.( A Govt.of India Enterprise) I-6/71, IST FLOOR, SEC. 16 ROHINI, DELHI-85 MOB.: [protected]

SIR. SIR PURCHASED A NEW VOLAS AC 2 TON ON 10/06/2013 AND INSTALLED ON 14/06/2013. SAME DAY AC CREADED COOLING PROBLEM. DUE TO THIS PROBLEM I HAVE COMPLAINED MANY TIME TO VOLTAS CUSTOMER CARE. FIRT ON 14/06/2013 NO. IS 13JU[protected] ( NO VISIT) SECOND WAS AFTER 15 DAYS (NO VISIT) THIRD WAS ON 28/08/2013 NO IS 13AU2800874 ( VISITED BUT DUE TO POWER CUT PROBLEM WAS SOLVED AND ASKED TO VISIT NEXT DAY BUT NO ONE VISITED ) FORTH ON 12/09/2013 NO IS 13SP [protected]. THERE NO VISIT TILL NOW. SIR I AM RUNNING A COACHING CENTRE AND DUE TO THIS PROBLEM I AM IN LOSS OF MORE THAN 2 LAKHS. YOU ARE REQUESTED TO TAKE ACTION AGAINST THE COMPANY.

I have purchased 1.5T/3* AC on 9th june 2013. From starting there was noise while running but now its un-avoidable . last month Voltas offered a service and I experienced that you have NON-TECHNICAL service man, they only know how to clean the AC NET. Now for me its not possible to sleep while AC is running. I am not going for Voltas Ac FOR MY SECOND ROOM EVEN I NEVER RECOMMEND ANYONE FOR VOLTAS. If you have engineer/technical person to solve the noise problem , then this is my humble request to you that please arrange a visit on Sunday. For your reference my details are as below. Dealer name : DIGI Smile Stores, indirapuram AC Type : 1.5T/3* Serial No : D202028970313201121488 My Address : Rahul Ranjan B – 703 Cosmos golden heights Crossing republic ( near ABES Engg college) Ghaziabad ( U P ) Pin no : 201009 Mobile no : [protected]