Voltas Complaints & Reviews

Hi,

I had done the re-installation of my Voltas AC 1.5 ton split on 27th Oct 2012 ( request NO 12OC2701915) which was not done properly and the gas leaked over a period of time.

As it was winters thereby I did'nt turn on my AC after the installation. I came to know about the same only in the month of March (13-March) (Request NO 13MR1306117) that the AC was not working. The engineer came and said that the gas has leaked and charged Rs 400 for inspection and provided an estimate of around 3500/- for 1.5 ton split AC.

This is a fault done by the Voltas authorised service centre (Chennai Cool Care,Tambaram West) at the time of installation and should be repaired by them free of cost.

I will go to the consumer court if the above issue is not resolved. The below compalints has already been raised for the same but I have'nt received any calls from Voltas regarding the same.

13MR1401513
13AP0207894

I will approach the consumer court if the above issue is not resolved immediately.

Thanks,
Anshul
#[protected]

Dear sir pls look into my matter I had bought a new volts split ac on 05.05.2012 and it is under warranty further the machine has been giving me problems from very first day somehow I managed last season but again the ac has started trouble I complained several times but I have not been heard nor properly addressed and satisfied I mailed them also but no reply from voltas . plz talk to voltas people and get my problem looked in.I will be highly obliged to you.
the details are :


my ac complaint no. 13AP0200219 STD 02.04.2013 has not been rectified till now and servicemen came and went away without my satisfaction and consent and I am still facing problems in compressor starting of my new split ac.
gold model 1.5 ton,
indoor
sl. no 003449
outdoor no.003276.

plz attend this and rectify my problem as per my satisfaction at the earliest.

thanks
tarun [protected].

Have a Voltas Vertis plus AC, Service by M/s Sarkar Electronics for GAS leakage 4 months backs in their workshop, Unit was not running for thereafter, now when started its not cooling, Service Personal suggested gas leakage & Charging on paid basis which is totaly cheating, When asked how the gas could have leaked after it was serviced in workshop for the same problem not so long ago,He has no idea.

I had purchased 2 voltas Ac from E ZONE, INFINITY MOLL, MALAD (w). In first year it self repetedly both Ac started giving problem. All the time different parts were creating problem. At least 6 to 7 times both Ac were broke down, from 365 days atleast 150 days ac were nonfunctioning. When i asked service person he had to tell both AC are defective. In spite of complaing several time so far they have not responded at all. Dt of purchase 30/01/2012. BIll no[protected]. My contac details are Ms Shikhaa Sharma. [protected]

Its not even a year since Voltas 1.5T Vertis elite split AC was purchased (bought on 23/2/2012 from NEXT electrical shop in Ambattur), the AC had stopped giving cool air and was blowing normal air instead. When called the authorized dealer, he informed that its a fault with gas cylinder in there. He purchased a cylinder of gas at our cost of Rs 1500 and used it to fill the gas inside the a/c and took the remaining gas in the cylinder with him ( I don't know what plans he has with the remaining gas in the cylinder, anyways, its not ours to keep even though we paid for it). The very same night, the AC was back to its problematic state where it did not cool the air but was blowing warm air even though the temperature setting indicated cool.
Please make these people attend to consumers problem with high importance and ask them not to cheat people with their money. We have been trying to get in touch with the incharge person, but could never make him attend to this problem till now, as he keeps promising to give this problem a look on a future date.
Serial #[protected]

Sir,
I purchased voltas split ac 1.5 ton from your dealer at ideal home appliances, Trivandrum in 29 march 2012 It is not working properly from day of installing “High sound “ your service centre person visited more then 6-7 times but fault is beyond his knowledge. service centre is not able to remove the fault. ‘’High sound & some times compressor is not working’’ & no cooling in turbo function .Trivandrum service centre (cristal care,kannanmoola, Trivandrum) they send trainee exicutives but that people not able the service and that peoples colaps &damaged my a/c unit .After the service ‘’High sound & some times compressor is not working’& swing flap not working properly and cooling is very low.

so I talk to my dealer at ideal home appliances, Trivandrum They go to replaced the A/C to give the letter of Voltas service centre. at the near last service mechanic visited my house and he like dishonored very harsh and this time they told me that they are not going to provide the letter they challenged me that I can complain anywhere, even in consumer court... They challenged me that he will see me how to replace or cleared the complaint what can I do now...

I hereby request to concerned officials through this message to replace a/c & my money along with interest otherwise I will be compelled to knock the door of consumer court to get rid of this poor quality product.
Please solved the problem other wise we will move consumer court...Voltas of TATA. What can I do now...?

PRADEEP KUMAR
Address:
LATHIKA NIVAS,KGRA E-2,CHEMPUVILA,KODUNGANOOR P.O,VATTIYOOR KAVU,TRIVANDRUM, KERALA.Ph: [protected]
Mail Id : [protected]@gmail.com

Complaint Details

First complaint Date : 28/6/2012 Reg No: 12ju2607708
High sound & compressor is not working

Second complaint Date : 30/6/2012 Reg No: above same number
Ac not working
Third complaint Date : 22/11/2012 Reg No: 12no2201930
High sound , some times compressor is not working & no cooling in turbo function,swing flap not working properly.
Second complaint Date : 28/11/2012 Reg No: 12no280270

This is regarding poor service of Tata Voltas, they only sale their product but do not want to give services for their product, I have registered one simple case for servicing my AC (Tata Voltas Platinum 1.5 ton) and it has been 15 days passed but still no action initiated from Voltas. My case no- 12N02202718. My concern is only that Is there anything we can do against company for such bas services?

I purchase a voltas spilt a/c vertis plus 2.0 ton from PSB ELECTRONIC rajouri garden New Delhi 110002. bill no.14354 purchase dt=11/9/2011. its not workoing since 12.09 .2011 . i all ready do more complaint at your customer care & send all detail at your head office ' VOLTAS LTD , voltas house A , 5th floor , chinchpokli, Mumbai-400033 on 1st on dated-10.09.2012 & reminder cum legal notic-8.10.2012. but i am not getting any response your side. please do some in my favour i[censored] want to make your customer regular .
i Hope u will do in my favour as soon as possible .

The remote of my Voltas window ac abruptly stopped functioning. A call in this regard was made to the call center, who promptly sent someone the following day, got the remote picked up, repaired it, and returned it in the evening the same day.

Must say, this was all pretty impressive.

However, within a month, the problem reiterated.

Expecting similar levels of service, another complaint was logged in. No one came for the next few days. On enquiring about the same, the call center guy told me that the complaint has already been attended by one Mohd. Hashim, and that the current status of the complaint is closed. On my insistence, they logged in a fresh complaint regarding the remote. However, they could not log in a complaint against the service center.

Finally, Mr. Hashim turned up on 30-Aug-2012. However, there was a marked difference in his attitude this time. Nonetheless, he took my remote, gave me a receipt, and left. Before leaving, he also informed me of a couple of phone numbers to be contacted, if need be.

After about a week, I called up the number and the person told me that i will get my remote the following day, which of course, never happened.

A week thereafter, i called up voltas, and informed them about the same. They assured me that i will get my remote the following day, which also never happened. Subsequently, i registered my complaint through their automated system on the website, hoping this will atleast get registered. Nothing happened.

After about a month, i called up voltas, and was promised yet again, that they will deliver the remote the same day by 7. Yet to happen. I am still waiting. They also promised me that the regional head will call me in another 15 minutes. That call is still awaited. The call center refuses to give any contact details of any official.

I started looking for email id of officials online, however, as expected, those are really not published.

Dear Sir,

I have bought a voltas A.c. on 3rd week of August 2012 from GURU MAA
ENTERPRISES RUDRAPUR,UTTARAKHAND.
Problems which I have faced-

1.I have asked to pay Rs. 500 for installation by service engineer
which i denied (neither get help from service team for its
installations)) . I didn't pay installation charge for any other
electrical aplpliance like washing m/c (IFB) Fridge(Whirpool) etc.

2.Just after a week I have started getting problem with my display
board for which i have called service engineer to come and check.
He came and took the chip and informed us to get back with a new chip
in 3-4 days from the company.But today almost 30 days have been passed
there is no info from his side.He is not even bothered to pick my
call.On calling to service centre also I am not getting any
satisfactory answer.

This is really getting frustrated to have this kind of behavior from
such a reputed compay.
Hope you will personally look into the matter.

KINDLY LOOK INTO THIS MATTER SERIOUSLY POOR SERVICE AND NO REPLY FROM UR END KINDLY REFUND MY PAYMENT AS UR SERVICE HEAD MR ROHIT HAD TOLD ME TO BUT ANY OTHER COMPANIES AC AND TAKE UR REFUND FROM DEALER MR GOEL DEALER HAD TAKEN THE AC A MONTH BACK NOW HE IS NOT REFUNDING THE PAYMENT BY GIVING THE ARGUE MARKET IS SLUMP I DON'T HAVE PAYMENT DEALER IS SHELTERED BY MR ROHIT AND IS IS THE RESPONSIBILITY OF COMPANY TO REFUND MY PAYMENT..


Dear MR Rohit,

as per previous mails and telephonic conversations U had told me to Return the AC to Dealer MR Goel and Take ur money back as u had sheltered the Dealer and no matter about the customer suffer M.R Rohit I had return the AC To Dealer 30 Dayz Back and He had Charged Rs 11500 for Installation of AC Which I had agreed because U had Sheltring him for the Unjustice he is doing. and From the past one month I had called Dealer Mr Goel to return my money back Which is 30,[protected] = 18,500 ( eighteen Thousand only) Which he is not refunding Because of the shelter by MR Rohit

It is really a worst experience for me to buy a voltas AC as already I'm using 5 Voltas Split Ac in my Business Premises Now I had Purchased Samsung ac Instead of Voltas at Home and Carrier AC's at my business Premises at Gandhi Nagar Jammu.

Si I request u to plz Refund my payment with in a week Otherwise I've to File a Legal Complaint against Company and Dealer at Consumer Court.

Thnx
Abhimanyu
Jammu.(J&K)
m.no:-[protected]

PREVIOUS MAILS TO COMPANY:-

Dear Sir / Ma'am,

as u r harrasing me from the past one month I had purchased the new AC of Samsung From A.M Traders Marble market Jammu as ur service head M.R Rohit had told me that buy another companies AC we dont have time for u . I dont wont to rectify the problem of AC as already ur Service centres repairs this defective ac many a times and the AC is still lying
I m persuing application in the consumer court against the harrasment by the company and dealer.


On Sun, Aug 26, 2012 at 6:21 PM, Voltas <[protected]@tata-bss.com> wrote:
Dear Mr. Abhimanyu,

Thank you for contacting Voltas. We are really very sorry for the inconvenience caused to you. We have logged a complaint for the same, complaint number 12AU2601435 and same will be attended at the earliest.

Please Feel Free To Contact Us

Regards,
Vimal
Voltas Team

Customer Care (24x[protected] ,[protected], SMS <AC> to 56677, email:

From: abhimanyu bhandari [mailto:sacred.[protected]@gmail.com]
Sent: Friday, August 24, 2012 4:08 PM
To: Voltas
Subject: Re: Complaint::CUSTOMER REVERT

I had mailed many a times but no action seen from the company AC IS NOT WORKING FROM LAST 2 MONTHS ACC TO MR ROHIT DEALER WILL REFUND THE PAYMENT BUT HE IS NOT INTESTED TO REPLY BCZ MR ROHIT HAD SHELTERED THE DEALER WHICH MEANS COMPANY ONLY KNOW HOW TO SALE SERVICE DOESNOT MATTER...

Dear Sir / Mam ,

I had never saw a company like this The arogant employes don't have the manner to talk with customers I had registered the complaint on 27th july -2012 complaint no:-<Abhimanyu><12JL2804100 ><jammu> But there is no one in the company to rectify my problem MY ac is repaired many a times but ac is not working I had purchase the AC on 28th may 2012 From that date The AC is not working ACC TO UR SERVICE CENTRE FIRSTLY THERE IS A BLOCKAGE NOW THEY ARE SAYING COMPRESSOR NOT WORKING SERVICE CENTRE HEAD MR VINAY CALLED M.R ROHIT BANOTRA SERVICE HEAD FOR RECTIFICATION OR REPLACEMENT ON CONFRENCE M.R ROHIT BANOTRA TOLD ME TO BUY ANY OTHER COMPANIES AC INSTEAD OF VOLTAS AND TAKE UR MONEY BACK FROM DEALER AS U HAD CREDITED RS 10,000 I HAD ALREADY PAID RS 30,000 TO UR DEALER TO PURCHASE THAT AC BUT UR AROGANT EMPLOYEES DOES NOT HAVE MANNER TO TALK WITH CUSTOMERS AND HE IS SHELTING THE DEALER WITH HIS PERSONAL REASON I HAD CALLED MANY A TIMES TO UR DEALER TO RETURN MY MONEY OR CHANGE THE AC BUT HE IS NOT INTERESTED TO PICK MY PHONE WHICH IS REALLY A HARRASMENT I WOULD LIKE TO TELL U THAT ALREADY I'M USING 4 VOLTAS AC BUT THIS IS MY WORST BAD EXPERIENCE WITH VOLTAS AND NEVER BUY THE AC'S OFVOLTAS IN THE FUTURE .

NOW I DON'T NEED MY MONEY AS U R HARASSING ME FROM THE PAST ONE MONTH I M GOIN TO CONSUMER COURT AND THE HONOURABLE COURT WILL GIVE THE JUDGEMENT.

Thnx
Abhimanyu

On Mon, Jul 30, 2012 at 12:31 AM, Voltas <[protected]@tata-bss.com> wrote:
Dear Mr. Abhimanyu,

Thank you for contacting Voltas. We regret for the inconvenience caused to you. Your complaint registered with us complaint no: 12JL2804100.Has forwarded to the relevant team and same will be addressed at the earliest.

Please feel free to contact us

Regards,
Abhilash
Voltas Team

Customer Care (24x[protected],[protected] OR SMS <AC> to 56677


From: Abhimanyu [mailto:sacred.[protected]@gmail.com]
Sent: Saturday, July 28, 2012 2:12 PM

To: Voltas; Voltas
Subject: Complaint::

Details

Name: Abhimanyu
City: jammu
Type of feedback: Complaints
Your Feedback: Dear Sir, I've purchased the Voltas ac Dated[protected] From Goel refrigeration and Electronic Parade Road Jammu Model no Voltas SAC 1.5 Ton Gold In:- 4551336A12c005409 OUT :- 4511373H12D000408 Sir From the First day A/C is not working many a times we had called Goel Refrigeration but still the A/C Is not working He had opened the machine many a times and now he is saying that I will Repair the machine at my workshop which is disgusting That I had purchase a new ac and In the waranty period The A/C gets repaired Already I have 5 - 6 Voltas A/C Installed at my business premises and home but now I'm facing so much torture in this summer as I required A/C In this season. Sir I also want to tell u one thing That ur Dealer had charged excess amount from me He had charged 30,000 for this A/C But the market value of A/C Is Rs 26,000. Sir I[censored] need the Copy of Bill I will mail u the copy. Plz Replace the A/C as the A/C is defective and not in working condition.


Contact No: [protected]
E-Mail Address: sacred.[protected]@gmail.com


Thanks
Voltasac Team


On Sat, Aug 4, 2012 at 12:03 PM, Rohit Banotra/UPBG/CHD <[protected]@voltas.com> wrote:
Dear Customer,

As per our telecon discussion you are strictly refusing for repairs and demanding replacement and the same has been confirmed by Goel Reff in conferrence with you,which is not possible as per warranty terms.
Therefore it is humbly requested to kindly allow us for repairs.Mr goel will contact you for the same.Kindly cooperate for the same.
We ensure you for our best services always.

Regards:-
Rohit Banotra
Voltas Ltd.
Jammu.

[protected] Forwarded message[protected]
From: Voltas <[protected]@tata-bss.com>
Date: Sat, Aug 4, 2012 at 12:22 AM
Subject: <Abhimanyu><12JL2804100 ><jammu>
To: "[protected]@voltas.com" <[protected]@voltas.com>, "[protected]@voltas.com" <[protected]@voltas.com>, "[protected]@gmail.com" <[protected]@gmail.com>
Cc: "[protected]@voltas.com" <[protected]@voltas.com>


Dear Team,

Kindly look into the below mail and do the needful.

Regards,
Vimal
Voltas Team


From: Abhimanyu [mailto:sacred.[protected]@gmail.com]
Sent: Friday, August 03, 2012 5:18 PM
To: Voltas; Voltas
Subject: Complaint::

Details

Name: Abhimanyu
City: jammu
Type of feedback: Complaints
Your Feedback: Dear Sir, I had a very bad experience with Voltas I think I had done a mistake to buy a voltas AC From the 1st day The AC is not working The date of purchasing the AC is 28th June - 2012 Now the month is over Many a times I had called ur service centres But ur engineers cannot Rectify the fault Which means The AC is defective In the summer When Temp is 45 degree approx Do u think I had hanged a Dummy AC by paying a cost of AC more than the cost of ac. Now enough is enough I'm Goin to consumer court that ur dealer had cheated by taking excess amount more than the market price and sale me defectice AC Which is not working Instead of many complaints company had not done any thing to rectify the problem Already I am using 6 voltas split AC S at my home and commercial premises and i'm plan to buy 3 more split AC'S for my commercial premises But now I had changed the plan of buying a voltas AC'S Bad service break the company Reputation TATA I hope some body had a time to reply my mail as every one is frustated at home as AC of room is not working and nobody can sleep without this. Thnx Abhimanyu Jammu.(J&K) m.no:-[protected] Prev complaint i had sent :- Dear Sir, I've purchased the Voltas ac Dated[protected] From Goel Refrigeration and Electronic Parade Road Jammu Model no Voltas SAC 1.5 Ton Gold In:- 4551336A12c005409 OUT :- 4511373H12D000408 Sir From the First day A/C is not working many a times we had called Goel Refrigeration but still the A/C Is not working He had opened the machine many a times and now he is saying that I will Repair the machine at my workshop which is disgusting That I had purchase a new ac and In the waranty period The A/C gets repaired Already I have 5 - 6 Voltas A/C Installed at my business premises and home but now I'm facing so much torture in this summer as I required A/C In this season. Sir I also want to tell u one thing That ur Dealer had charged excess amount from me He had charged 30,000 for this A/C But the market value of A/C Is Rs 26,000. Sir I[censored] need the Copy of Bill I will mail u the copy.
Contact No: [protected]
E-Mail Address: sacred.[protected]@gmail.com


Thanks
Voltasac Team


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--
Thanks/Regards
Vijay Sharma

Hi,
I have purchased voltas ac from a dealer 2 years back from now , some how it stopped working i had called the tata voltas customer care they had provided me the call slip no. 12sp0703032 , they had authorized service franchise by the name of Power mat electronics, Shop no- 32 uday singh palace naharpur , sector 7 ,rohini , Delhi -85 , ph:- [protected] , [protected] , they had contacted me and asked that as my product warranty is over i have to pay some charges which i had -agreed and they had taken 2550/- in advance and provide me a slip on 8-9-12 and on 9-9-12 they had picked up the ac from my residence and today on 20-9-12 the ac is in the same position as it was before anything done by the service center , and when i called power mat electronics the customer service executive is very rude and start abusing ,i only asked that when i shall get my ac . from this experience i will never suggest any one to buy this piece of tata's i.e voltas ac . and now i want my money back as i didnt get what i had paid for , so the franchise people are very harsh so thats why this is the last option for filing consumer complaint .
regards,
vishal virmani
ph- [protected]

I had purchased 1.5 ton window a/c in jan 2012. The a/c has not worked properly for 2 days till now. No cooling. Temperature does not go below 30. gets off and starts again. Makes noise, no cooling, very slow in cooling.
have complained 10-12 times earlier.The concerned person came to see the above a/c but informed that the problem is with stabilizer. We have changed 3 stabilizer by now on voltas engineer who have visited to check a/c thrice.

A/C is still not cooling. The engineer from Voltas visited few days back but he was unable to solve the problem. By this it is clear that the problem is with ac only. It seems that voltas is not understanding the sancity of the information/situation. Even after so many complaints,our previous mails, service request, request for replacement of ac, engineer coming to our house and helpless because he could not undertsnad the problem. We had mailed our problem and Voltas has shown unconcerned behaviour to us. Kindly help us.

I had purchased a Voltas Gold (1.5 t window) air conditioner 8 months back for which I had made my initial complaint on the Sep 8, 2012 at the company's customer service number. The complaint was relating to water leakage from thee Ac's front pannel. I was issued a compliant number 12SP0801905, and it was communicated that someone from the technical side / technician will contact as early as possible. I was not given any definite time.

Since Sep 8,2012, I have been following up with the company, called severally at their call centre, even have filled the complaint form but there has been no resolution yet. Today, Sep 15the 2012, I was again assured by the customer services (Mr. Shailender) that a technician will visit before 1900 hrs but it doesn't seem true as when i again called it was communicated that i should wait for another day for the resolution.

never experienced such unprofessional approach of handling customer complaints. Mr. Pawar with # [protected] had absolutely no courtesy to talk to his company customers, arrogant, irresponsible and really not interested in doing his duties with complete commitment.

He never took a chance to listen to complaints and only went on yelling about how wrongly the complaint was raised and how it should not have been raised. Asked for unrealistic proof documents. Later went on to check with his teams and seniors as he himself was not sure of his decisions.

TOTALLY UNACCEPTABLE

We are facing water leakage problem from the date of purchase & installed 23/04/2012. After informed to Mr. Rajesh - [protected] dealer Fine Electronics at ballabgarh no action taken by him moreover they send a technician for the same but they refill AC gas within 7 days of purchasing. Finally I decided to log a complaint direct to Voltas & for the I log a 7 times complaints at [protected] but result is Zeroooo.... moreover I reach to Voltas in-charge Haryana
Mr. Hasija- [protected] & Raghvender- [protected]. Mr. Raghvender visited at 12/07/2012 my house with another dealer Mr. Deepak [protected] & they ensure that problem resolved within 2-3 days but result is same Zeroooo. After some days I again reach Mr. Raghvender then again Mr. Hasan's - [protected] team visited my house for resolution but result again Zeroooo...

In between my wall under AC is fully damage due to water leakage & bed also damaged in 7-10 time pull in out conditions. I have a recording clips when water was leaking & complaints numbers from voltas.


I am really very upset & frustrated from the service of Voltas & its dealer Fine Electronics behave. This behave for a customer is very unhappy & feel uncomfortable in purchasing any product from Voltas.

Please help for resolve my problem (AC, Bed & wall issue) & penalized to dealer for the same issue.

Regards
Shrey Dikshit
[protected]

In response to my complaint No. 12AP 0605803 dated 06/04/2012, i would like to bring to your kind notice that within a month of repairs/gas refiling, the AC has stopped cooling again. It is highly regrettable to point out that the service being provided by M/s Voltas Ltd through M/s On spot Air cools is highly pathetic. The engineers dont even care to bring their own gas cylinder for welding and didnot pull down the AC to carry out the repairs properly. Their shoddy work has resulted in totally improper service to me. They are just interested in making money at the expense of the customers.Even the complaint is attended to very belatedly. I think it is high time for me to take up this matter in appropriate redressal forums as lot of trouble has been caused to me.
Company's response on 09/08/2012
Dear Mr. Kuldeep,
Thank you for contacting Voltas. We are really very sorry for the inconvenience caused to you. We have logged a complaint for the same, complaint number 12AU0904208 and same will be attended at the earliest.
My last Mail on 20/08/2012
Despite my repeated complaints, there has been no response from your end.
You have also failed to provide me the details of your higher ups to enable me to complain
to them about the pathetic service provided by M/s On Spot Air Conditioning, Kavi Nagar, Ghaziabad,
who have been fleecing me for the past one year and even your company is unable to redress my
grievance despite my repeated complaints.

It is hoped that through your efforts M/s voltas Ltd attends to my complaint.

we had bought one voltas vertis elite split ac 1.5 ton on 13th Jan' 2012 from M/s Swagat Electronics, K.B Road, Jorhat.
the ac started developing problems in july end. accordingly, we lodged a complaint no. 12au0603769, and also received a call from the local service manager, Mr. Roy. the service manager has always been misleading us, by telling that the mechanics will reach our place today, tomorrow, till date when I am still waiting for them by skipping office and writing like a fool again. Interestingly, we had called a number of times with repeated reminders to both the toll free numbers and the local manager. but still there doesn't seem to be any effect. what to do with these guys? can anyone pls guide?

C. das

I have purchaged new voltas AC (Sr number 4511411E12E001357) in last month. we have logged a complain with voltas from day 1 of installation, than they told me that colling is not proper due to the roof is heating but after 15 days in raining season, roof is also cool and AC is not working now also. so i have logged a complain again on 5th august their people has came and fill some gases, but issue is same. two persons has visited again and told me that this time our authorised person will come for gas filling but same person has come again. he told us to call on another number. we have not got complain number is 12AU0501419.

Purchased voltas split 2 ton ac from awadh refigration works ,badhri house ,pratapgarh ,when the package was open at house remote was missing ,and i find that ac condition was not good it was looking as it was open earlier due to missing of bolts all losing body etc ,they said it will be given ,after installation ,ac was running cooling fine ,due to absence of remote no function just cooling after 2 daye they provide remote and i used i noticed that after off from remote indoor unit close but outdoor unit continously run and stops only by power cut, they send the technicine he said that there is PCB problem it will be changed ,after harassing me several time after 1 month they said they need PCB to replace after 2 day they they said they have changed PCB it is new one ,after installation of PCB due to power failure ac was not start ,technician said that it is fine when electicity will come u can run the ac ,when i run ac indoor unit run but compressor does not start so i again call them they said again PCB problem then i came to know that they have tried to repair PCB but they fail to do so and compressor was direct running ,they again said PCB will change ,but my problem is that they already knew that and sale me defected ac, doesnt give remote as they knew that if remote is given i willknow ,from last 2 months it doesnt work for a single day from the purchase date, i insist to change the ac but they rejected