Voltas Complaints & Reviews

Old Address: New Address :
Ashok Kumar Bhatnagar, Ashok Kumar Bhatnagar
G-38, (LIG Flats), C-76/3,HindanVihar,Opp.Kesar Garden,
Sector-56, Opp. Kesar Garden,
NOIDA-201301 Sector-49,
Ph [protected] NOIDA-201301
Ph [protected]
2th August,2013
Voltas Limited,
NEW DELHI.
Dear sir,

I wish to draw your kind attention that I had purchased one Window A/C from M/s Rhythm House, B-1/35-36, Sector-18, NOIDA vide their Invoice No.37514 dt. 8th April,2007 (Make-Voltas AC 1.5 Ton. Window Vertis Plus 6338) who is authorized Dealer of Voltas Limited on 08.04.2007.

After a year so, (in the next season) when I started, it was not cooling. I contacted immediately to M/s Rhythm House and I was advised by them to lodge a complaint with the Customer Care. Accordingly, I contacted Customer Care and on their advice Engineer of M/s Swift Aircare, (which is an Authorized Service Centre of Voltas) and whose owner is Mr. Guliani), visited and inspected the A/C. They informed me that AC is not cooling as its Compressor is not working. Since the Compressor was under Guarantee, they informed me that he has to send the AC to Workshop for the replacement of Compressor. I do not know whether they have changed the Compressor or not but since then it is not working properly. You can see from your records that a new Compressor was issued from the Store Department of Voltas as replacement against the above mentioned AC. Since 2008, it is not working properly and in every season I have to lodged complaint with the Customer Care stating that my A/C is not working (Cooling). Every time, Engineer of Swift Aircare comes to rectify the defects which either relates to Gas Leakage or not properly cooling. Is there no other Service Centre in Noida except Swift Aircare?

From the year 2007, I have spent more than Rs.10000/- but problem is still exists. I have spent in the last five to six years, still my A/C is not working. For example, I have spent Rs.2200 on account of Gas Filling and Service charges in the month of May,2011, and agains in the month of May,2012 (i.e on 7th May,2012) I have spent Rs.1000/- on account of repairing of PCB. I do not know whether there was a defect in the PCB or not, as I do not know ABC of A/C.

Interesting, when they came to repair the PCB, Gas was there and when they came to service the A/C, after two day, Gas was not there. This shows that A/C was mis-handled by the staff of Swift Air Care. This all shows that either Swift Air Care is not properly rectifying the defect or making money by creating a new problem /efect every time. In this way they are not only destroying the image of Swift Air Care but also of Voltas Limited which is a reputed name, especially for AC.

Again aforesaid AC was repaired by M/s Swift Aircase on 25.06.2012 and was delivered on 4th July,2012 for rectifying the defects as well as filling the Gas.

Agains it was taken on 04.07.2012 and was delivered on 08.07.2012 with the assurance that now it is Okay and will not create any problem. As the season was on the edge of ending, it was hardly used for 15-20 days in the year 2012.

When in the next season[protected] i.e on 5th May,2013 when I started, it functioned properly till 28th May,2013 and when on 29th May,2013 I started, there was no cooling. I started it again and same problem, as mentioned above, was faced by me i.e no cooling.

In view of above, you will observe that what kind of service is being provided by an Authorized Service Centre of Voltas i.e M/s Swift Aircare who is based in Sector-37, Noida.


Looking into the above, you are requested to kindly look into the matter seriously and take an appropriate action against the Swift Air Care.

Look forward to hearing from you.
Yours faithfully,
(A.K.BHATNAGAR)
C-76/3, Hindan Vihar,
Opp. Kesar Garden.
Sector-49,
NOIDA-201301

Ph No.[protected]

Note: In regard to above you can refer to my earlier complaint letter dated 12th June,2012 for same type of problem /complaint.

I purchase a Voltas Vertis Plus (Window) – 1.5 ton AC in the year 2010. On May’2013, the AC was not cooling properly and its remote was not working. I called the technician for repairing and servicing. He informed me that the transformer requires repair and also the front plate where there are switches requires repair as is heated due to fault in transformer and says that the repair cost for plate is around 2000/-. He took the plate with him and came back after about one week and informs us that the plate is not repaired and requires replacement. The new plate costs around 3000/-. I told him to buy the new plate. Again after about 10 days, he returned back and intimates us that the plate is not available anywhere. He gives us that old plate and makes AC workable by giving direct connection.
Again on 10th July’2013, the AC was not giving proper cooling, so I lodged online complaint with the customer care. A new technician came on 25th July’2013. Without seeing the AC, he took the plate and says that he will come back with new plate in next 2-3 days and the new plate costs around 3000/-. But he has not returned back so far.
I again called up the customer care on 30.07.2013 as my AC was totally break down, not giving any cold or hot air. Again on 31.07.2013, a new technician came and he says that he doesn’t know about the plate but its fan motor has burnt up. So, repair or requires replacement which costs 2500 – 4000/-.
Every time new technicians from Voltas come and take Rs 300/ - 400/- as visit charges and won’t do anything. Also every new technician tool one part of our AC with him for replacement/ repair but not give back that part.
In this hot season, I m spending so much money for the repair of my AC but voltas technician only makes money from me for the visits, without doing anything.
Kindly look into my complaint and do something at an earliest

I had purchased a Voltas 1.5 ton ac on 26.03.12. Since purchase there is problem with the product & service
a. The unit was installed on 20.04.12, almost after a month of purchase.
b. After a month of installation there was problem with cooling & on complaining it was attended on 19.05.12.
c. Again on the same problem was reported in the month of august 2012 which was attended on 21.08.12. Only Filters were cleaned & repositioned,
d. In the month of December I booked a routine service which was not attended and again on complaining it was attended on 06.03.13, but the service was incomplete, & the problem of cooling was still unattended. The service engineer promised to return next day to solve the problem not did not turned. On contacting the service center the service was attended the following week. And for the cooling problem the person claimed the overheating summer days.
e. Now the AC has stopped cooling at all, on complaining the service engineer attended the service today & informed that there is problem with the Aluminium Condensor Pipe of the outer unit from which very negligible amount of gas was leaking for the past several months & got empty as the warranty period is over I will have to pay for the charges totalling around Rs. 2600/-.

And when I complained that why the problem was not attended earlier during warranty, they have no reply to that. Kindly provide me the remedy for the same.

Regards
Pradeep Gupta[protected]

i have complained for repair of my aircondition which is under warrantee then authorized voltas service centre mechanic came and take AC's parts(compressure) to their service centre after 1 week we contacted service centre then they gave back AC's parts to us and said that now we are not authorised service centre from voltas then we contacted to other service centre but their mechanic came and after ensuring the problem he said the compressor was physicaly damaged by the first machanic who opened it firstly for repair...
so my request is that please shortout our problem because fault is done by compnies service centre machanic

This is to inform you that how poor services voltas are giving to their customer and cheating them I Salauddin Ayubi had a problem of water leakage on date 6th may,2013 my purchasing date of ac is 29 june, 2012 it is in guarantee period I complained about that problem on 6th may,2013 but no serious action was taken to solve my problem my complain number is 13my0606488 after that I repeatedly gave reminders, talked to their senior executive you can se my call details I called on :-
9th may,2013 one time
10th may,2013 one times
11th may,2013 two times
14th may,2013 1 time
6 – 7 technician visited me and checked my ac but they were not able to solve my problem every time they used to say that this time they will send senior technician but they were also not able to do anything good to my ac rather they spoiled more now I have to face more problem some sound is coming when it is working , swing is also producing some voice and the problem of water leakage is also there
On 23rd may,2013 I again called you and complained about more problems my complain number is 13my2312353 after that I called on and gave reminders again on the following days :-
25th may,2013 three times
29th may,2013 two times
30th may,2013 two times
6th april,2013 one time
7th april,2013 three times
but no serious action was taken again from about one complete month I could not operate my ac properly you can check it yourself and verify my details in their database my contact number with which I am registered is [protected]
Kindly take some serious action against this company and help me in resolving my problem

I have bought a VOLTAS 1ton Window ac in Electronic Paradise Janapuri (Delhi) date 4/6/2013, I days I Face a problem with that AC Create a very Loud Noise and some Low cooling problem I have also Log the complaint regarding that in VOLTAS company and also consulted VOLTAS service engineer(Mr. Gurmeet, Mr. Ashok), and Delhi service Incharge Mr. vijay but AC Noise problem not resolved in till date, I am very hope less I have already 7 time Log a complaint in last 20 days. i need a Replacement.
Please Help.please replace my ac
For your reference please find complaint no detail-
13JU0901548
13JU0901548
13JU1303739
13JU2103647


I NEED ONLY REPLACEMENT

Shikhir
Cd54d LIG flat hari nagar
Delhi -110064
PH- [protected]
Date of purchased – 4/6/2013
Dealer - Electronic Paradise , Janak puri , Delhi

I have purchased a Voltas Split 1.5 Ton 5 Star AC from Voltas Authorised Dealer in Dehradun on May 21, 2013. Now after only 1 month, it stopped working. I registered a Compalint No. 13JU2107357.

Got a call from Mobile Number [protected] (Maheshwari Refrigeration) after 2 days, person on the other side told me to visit my site within next few hours. But even after 2 days nobody came to my site. I called the same number and he misbehaved with me. He told me : "JO KARNA HO KAR LE, NAHI HOGA TERA AC SAHI" AND HE EVEN ABUSED ME.

I even sent the reminder mails to Voltas Customer Care every day, and nobody visited my site till date.

I have again registered several compalints vide Compalints Number 13JU2107357, 13JU2402218.. etc. and every time this local service center closed my complaint without any resolution stating that every complaint is resolved.

I SUGGEST YOU ALL TO NEVER BUY ANY PRODUCTS OF VOLTAS AS THEY HAVE THE WORST EVER SERVICE NETWORK THROUGHOUT THE INDIA. I HAVE EVEN CONTACTED VOLTAS EMPLOYEES ON MAIL ID'S : [protected]@voltas.com, [protected]@voltas.com, [protected]@voltas.com, BUT NO ONE IS NOT RESPONDING MY MAILS EVEN SEVERAL REMINDERS.

EVEN VOLTAS CUSTOMER CARE IS NOT RESPONDING TO MAILS.

THERE SERVICE CENTERS ARE ABUSING THEIR CUSTOMERS, HAVE A LOOK AT THE ATTITUDE OF THEIR SERVICE CENTERS. VOLTAS HAVE NO CONTROL OVER THEIR SERVICE CENTERS.

NEVER EVER BUY ANY VOLTAS PRODUCT. I HAVE ALSO ATTACHED THE RECORDING OF CALL WHICH I HAD WITH THE SERVICE CENTER OWNER. PLEASE HEAR AND THEN DECIDE ABOUT THIS WORST BRAND "VOLTAS"

Regards,

Deepu Singh

DO NOT PURCHASE ANYTHING FROM COOLING SOLUTIONS, SCO 75, SEC - 20 C, CHANDIGARH

I have purchased Voltas 1.5 TR Split AC 5 Star worth Rs 40000/- from a dealer (Cooling Solutions, SCO No. 75, Sec-20 C, Chandigarh), who after selling his product do not listen to customer complaints. Swing motor of the AC was not working so the flaps were not moving at all. I must say this is the most worst experience i ever had in my life of purchasing a product(or i should say faulty product) where the seller don't even dare to pick the phone so after sales service is worst. When we reach the seller again he refused to accept his fault and send the immature repair workers who i believe didn't understand the issue well. After several complaints, a guy from Voltas company came who told me that other customers too has the same issue with this so called COOLING SOLUTIONS Dealer. I have not expected that a TATA product dealer would do this to me.

we are facing very poor kind of services from voltas they took their visiting charges without done anything but not do the needful repair services on phone so many promises done be the costumer care but satisfy services the can provide. so to all User before purchasing their Electronic product from VOLTAS think 100 times once.

Complaint Regarding MINI MAGIC Water Filter
Pradeep kumar
[protected]
[protected]

client - Mr Satendra Chandra
complaint no - 13JU1000164
Complaint registered at-9/06/2013
first visit-10/06/2013
job -report for voltas 1 window ac checked and coil sensor and air sensor defective
service man came for visit- sharuk khan
service man just checked AC but do not solve the problem of AC as our AC is showing E2 from 9/06/2013
after the first visit on 10/06/2013 no visit have done .
It has became a big problem for us. we are not using AC from that day for home safety
service man told to solve problem on next visit but no visit have done and we are not getting any response from the voltas service center

Window ac purchased on 30�62012 of voltas co. from ms shree ganesh traders sangrur, ac giving problem since april 2013, and compliqant for the same logged on toll free no. [protected] vide compliant no. MY030669 on 03�52013.and a lot of follow ups still no body has come to check AC. now from last 3 days ac is not working.
you are requested to take up the matter with company.

Sir I was purchased a Tata Voltas split ac on 27/05/13 and when get installed there was no remote and user mannual found in ac box. when i complained to tata conpany they replied contact to dealer where product purchased. when i contacted to dealer they provide a remote of diffrent model but that remote was not worked fro that day till today i am suffering this problem. they are not providing same model remote and company person are also not visiting my site.

sandeep
15/06/2013

Dear Sir, I want to raise a complaint against Voltas window AC Which I have purchased in 30th may 2013. The AC which I have purchased is not cooling properly probably a faulty unit has been supplied to me. I have logged a service complaint through Voltas Customer care no. with Complaint no. 13ju1000103 on 10th june 2013 they said within 24 hours our service engineer will contact you but nobody came after 24 hours again I make a call to voltas customer care but they said no complaint was done. i was shocked how it is possible. But then also again I registered a complaint with complaint no.13ju1101242 on 11th June 2013 next day one fellow came & said compressor is leaking. Tomorrow other team will come. Till then I have been struggling to get my service call attended by the service center name is the vintage & voltas head office also. I have made n no. of calls till then but still by today 14thJune 2013 no one has attended the call till now. Its almost 2 days I have been chasing Voltas customer care no. but they all giving the fake promises to send the engineer within 24 hours, Request to please take a strict action against the company and the service center. I want compensation against the inconvenience caused in such a warm weather even after spending money on a premium product of Voltas, and I want my money back or the device to be replaced with a new unit immediately.
yogesh solanki
B-327 Ayur vigyan Nagar,
New delhi110049
[protected],[protected]

It has been a week since i have registered my complaint against VOLTAS and Bhasin Brothers (the dealer from whom i have purchased my air conditioner) but still i havn't received any response from their side.
I lodged my complaint to Bhasin Brothers on Sunday i.e. on 2/6/2013 as my AC was not working properly and later to VOLTAS co. also but still waiting for a response from their side.
Is there any hope for consumers like us ? Please help me.
Hope i'll get a positive respone from your side soon.
Thanks

Arpit Mittal
([protected])
rpt.[protected]@gmail.com

I purchased a brand new split ac of 1.5 ton model number { 183px(R)} dated 31st may On 1st june installing is being done. I run my ac it didn't cool that much after running for 1hr water started coming out from the ac not from the pipe from the ac i switched it off. 1 hr continuously water was coming out from the ac. I called the installer on 2nd june he told me that switch it off annd came to me on 2nd june at 6pm. he checked it and found the drain pipe has bad slope he make it correct. still there is no cooling from the ac. I told him he replied me that it will slowly slowly recover i said ok. on 3rd june the cooling was zero. i called customer care of voltas he said to me that our representative will contact you. on 4th june 2 very young boys came to me at 3pm. checked my ac and told me that there is capacitor problem. They took a photo state of my bill and told me that they will come again tomorrow with the new capacitor i said ok. the next day 2 other boys came and asked me what is the problem i asked them don't you know the problem. they replied do you need servicing I told them u came here for servicing then he said ohh sorry for the capacitor. they replace the capacitor after that a new problem came that compressor started noising... even after that no cooling from ac... today is 5 days of my purchase... And no response from them... I think voltas is one of the worst company of ac. I never thought I will face such kind of problem.. very bad experience.... I request you to please take some action agains them.... Farazul Bari MOB NO- [protected]/ [protected] AC PURCHASED FROM- SOUND OF MUSIC AGENCIES ,EXHIBITION ROAD VOLTAS SPLIT AC 1.5 TON MODEL NO- 183PX(R) PAYMENT- 36500 WITH INSTALLING OF 1000 VOLTAS COMPLAINT NUM- 13JU0309093 DATE OF PURCHASE- 31/5/2013

Sir,
I have purchased an Air Conditioner from Bhasin Brothers (101-102, New Market, Begum Bridge, Meerut City) on 09/05/2013.
Now on few days back on Sunday (02/06/2013) my AC was not working properly as water was flowing out from the indoor machine so i lodged a complaint to BHASIN BROTHERS the dealer through whom i purchased my AC. It has been 4 days since i have filed the complaint for my AC which is not working properly but no action has been taken so far. I have lodged my complaint on customer care also but same no action has been taken so far.
So i have decided to go to the Consumer Forum as this is only my last hope and i want to register a complaint against VOLTAS CO. and BHASIN BROTHERS for not handling their customers seriously.
I hope i'll get positive response from your side.
Thanks

Arpit Mittal
60, Bawa Khaki,
Meerut-250002
91-[protected]

Dear Sir,madam,
On 24.05.13 I had complained to voltas service centre Complaint no.13MY2502494. The complaint was regarding malfunction of air conditioner.On25.05.13 I was attended by the technicians from voltas .Opened up the AC and tried it out with the main pover supply.I kept observing them they used the same power socket in which the AC was plugged in earlier without checking its continuity and concluded pcb is faulty.I felt duped because the MCB for the socket in which they checked the AC was tripped and they showed me nothing in working on the PCB side .Let us consider it to be all fine I was told pcb as to be repaired and charges will be 2100 RS and they will fit the ac back within 3 days.after 3 days they came with pcb when i inspected it no repair was done on it.when i asked the technicians they said they have no clue about the repairs i called up the shop through which they came that is R.S.Enterprises working for voltas as service frenchise mob.no [protected] was also clue less about repairs they could not give me the answer because of a very simple reason there was no repair work carried out on the pcb. Now after 3 days when they tried it out it was working fine but now they found relay is not working which was also gone to the service centre as a part of pcb enclosure . that means pcb was never gone for check up and they are duping me .
I am feeling cheated humiliated and harrased by this service frenchise because it may be more than 20 times I have called them but they saying tomorrow every time its been 7 days in this peak summers and the ac is not repaired as yet .
Today on 02.06.2013 I called them up and they bluntly refused to have my part with them this is veri ironic state
I am seeing a tough time I have a 2 months old baby at home to be taken care off and in these summer hours I am finding it difficult wit small child at home.
Sir,Madam I request you to look into the matter and sort this impractical service provider .So that he should be aware of providing services in the future n and to stop these kind of practices in future.

Keeping Faith.
Sunil Arora

Dear sir/madam; I had buyed voltas air condition on 5 years warranty from K.P.M.S electronic shop.which is located in R.P. road ; secunderabad . our air condition is not cooling and more 3 years warranty is yet on our ac.we had complaint for customer care of sri sai air conditioners on 23 may 2013 .from 23 may no one is bother to take any action on our complaint.customer care operator asked us 24 hours time for sending a technician.and every next day we are complaining to customer care operator.but no one is bother to take any action on our complaint .we are facing a lot of problem .please i request the forum to take action and do some thing.

My name is Ajay Khanduri and we bought a Voltas 2 Ton Split Air Conditioner from M/S Pankaj Electronics - Mayur Vihar, on May 26 - Sunday - 2013. Pankaj Electronics is a well known name and we are a repeat customer of theirs. I have always had a good respect for TATA name, may be its because of Mr.Ratan Tata's image, and their Voltas All Weather ACs was impressive, so i thought lets put a few thousand extra and get a quality product for my office at Mayur Vihar.

My visit to Pankaj Electronics was brief, and they recommended Voltas, which helped boost my confidence and I bought the product.Sunday our office is closed, so I got it Installed. I would like to add here that the installation service is a mess and one can't expect quality even after paying 4000/- extra for cladding, Wiring, etc. After installation, it was witched on and worked for 10 minutes. Satisfied, i shut it and closed the office.

True to my worst fears, I got a call from my office early morning that the AC was not starting up. I told them to check all things and as its a brand new unit, there is no issue with it. I reached around noon time to find my team sweating at work and the AC not working at all. Apart from Turbo Function, rest were all dead. The cooling was ZERO and a call to Pankaj Electronics got a response that a technician will come over to check.

Noone arrived and when I called them again the next day, I was told that someone from Voltas - A voltas Engineer will come to look into the problem. I was informed that this problem is due to lower voltage problem from the grid and hence nothing they can d about. I was thinking - is my office the only one getting low voltage from Grid or these people are playing stupid games without offering support. Noone came to check even on Tuesday. They said someone will visit on Wednesday.

After waiting all day Wednesday, we logged a complaint with Voltas Service Center at 5:30 pm, only to be told that NO Previous complaint for this matter had been issued by the dealer. They claimed total ignorance on the matter and asked us to wait for 24 hours for service engineer. Thursday and Friday are gone and Till today - Saturday, there is no engineer here. A call to their service center just minutes back got this answer" the complaint is being looked into by higher authorities and you need to wait".

This is the Pathetic State of Affairs at TATA Voltas, that a Brand new AC worth 40 Thousand does not last more than 10 Minutes and when you ask for support neither dealer, nor TATA itself give a dime to your concerns. Paying crores for ADs creates a good image and that is where a customer gets fooled into believing that the product will meet the quality projected. TATA AC purchase was a bad decision. I am now stuck with this piece of junk in my office.

My decision to choose TATA because of brand image was indeed wrong. Now I have no respect for TATA name or its products. I can't recommend TATA products to anyone now. There is ZERO service, ZERO support and you will just end up loosing money. Avoid TATA AC India

MY COMPLAINT NO IS 13MY2000573. I HAD COMPLAINT ON VOLTAS TOLLFREE NO FOR PROBLEM IN MY AC. NEXT DAY ON 22 MAY 2013 THERE EXECUTIVE TAKE MY AC TO THERE WORKSHOP. THEY TOLD US TO GIVE BACK THE AC IN NEXT 24 HRS. BUT I DID NOT GET MY AC YET NOW.
NO BODY IS TALKING TO ME PROPERLY ON THERE SERVICE CENTRE NUMBERS. AAJ KAL AAJ KAL KARTE HAIN NOT GIVING PROPER FEEDBACK.
I AM AFRAID THAT THEY WILL GIVE MY AC BACK OR NOT.........?