Voltas Complaints & Reviews

I purchased 1.5ton Voltas AC in May 2012.But right from day one it is giving trouble.Within six months its gas was leaked. On my complaint company mechanic came and set it right in may 2013.To my dismay gas of the AC is again leaked in August2013 ie within four months.I again make a complaint at voltas service centre, company mechenic came and demanding service charge of Rs.350+1800 for gas reffiling as it is now out of warranty.What i want to know is whether it is a mechenical fault due to which gas is leaking so frequently if that is the case company should replace the AC if not then why the gas is leaking at such a short period.ACs in my neibourhood are working efficiently.Company should own the responsibility for defective AC.How can one afford Rs.2200/every 3-4 months on gas leakage ? Manjesh Kumar 13/09/2013

VOTAS SPLITE AIR CONDITIONER, WHICH COMPANY PROVIDING ALMUNIUM CONDENSER, WHICH IS NOT SUITTABLE FOR INDIAN WEATHER AND AFTER BUYING THE AC WE HAVE TO KEEP CHANGEING THE CONDENSER UNIT EVERY ONE YEAR. BY THE WAY THE COMPANY TAKEING THE MONEY FORM THE CONSUMER. I ALREADY CAHNGED 3 CONDENCER UNIT IN 3 YEARS WITH EACH COST AROUND 6000RS

Dear Sir, I am ritika goel , we have purchased the 1.5 ton split a.c on dt-10/june/2013 from the dealer GARG ELECTRONICS DADRI BRANCH...we have complaint so many times in voltas customer centre but no good response..... we are really disappointed by the product as its not working properly since starting, we made so many complaints to service center but they are not doing anything instead they are just making fool o[censored]s.and they are not taking any action...i also called up the GZB BRANCH MANAGER MR OM TYAGI. but he is also not listening and understand the problem.then we called to Mr.KINSHUK (AREA SALES MANAGER) but he said the company have not making the same product so we only change your outer. many technicians came around and look the problem but no one is correct justify to us one said piece is defected and installing problem is there then through your Installing Person we have re- Install the A.C, BUT NO GOOD EFFECT, other said the problem is in compressor and third one technician said that the problem is in steplizer . But now they only changed the compressor.and our dealer have change the steplizer. but no good effect is there. according to your technician we have changed the outer but no good effect and cooling is there.....and the changed compressor is very light in weight and small size from the first one.......now we have changed all the thing but now A.C IS NOT WORKING .yesterday the technician came but he suggested to change the piece but the Area sales Manager is not listening he only says to rectify the Problem, Now the problem is we have purchased new a.c but its not working since the day we purchased ....and all the thing is renew except the inner A.C.... ...kindly read and take a quick action on it...... RITIKA GOEL-[protected] Purchased from Garg Electronics Dadri G.B Nagar

leakage problem in water cooler(behind sight) after the complained regarding this matter your engineer came & best try to control that leakage but not successful in their last 6 visits. i am very upset regarding that product please take care of it or if possible change it.oterwise i am going in to consumer court.thanks

To whom so ever it may concern

We purchased two Voltas Air conditioners from Croma, Juhu in April 2012 with extended warranty of two years.

1. We asked for the delivery in May, as our house was under renovation. We were assured that the delivery will be only when we call the number given to us.
But to our shock, on the very next day of the purchase the AC's are delivered and the delivery boys were not ready to take the consignment back.
This is complaint no 1, which no one at Juhu Croma customer service attended to, last year.

2. Complaint # 2 - nobody landed up for the service in the first year of purchase. On inquiry, I was told that the customer has to call to fix up service. Why wasn’t this told to us at the time of purchase??

3. Complaint no 3 - one of the AC's - 1.5 ton, didn't have proper cooling. In spite of repeated calls to Croma and Voltas Care Center, nobody turned up.
Finally, when the man landed up after lot of follow ups, he tells me that Voltas warranty is over and we need to call Croma warranty Center On 11 July 2013, I made my complaint with Croma ( 90290).
Nobody landed up till 2nd August, and when I called I was given another number of the service Center.
The guy who came from this Center enters and asks what warranty do we have? He was not even ready to check the AC when you said its extended warranty from Croma.
He identified the problem and said he will be back on 7th August.

Today is 12 August, I haven't even heard from Croma nor from the service Center people.

I am really fed up of the follow ups. We had purchased Voltas AC from Croma because both are from Tata, a respected name and manufactured in India, versus buying a foreign brand from other shops.

If I don't get this problem solved before 16 August, we will be forced to take some drastic steps.

Voltas and Croma keep tossing us between them. Is this the kind of service a consumer expects from such big chains??

Consumer details:
Advait Chitalia
[protected]
Product code - 170650/ 179653
Invoice no - SLF02 A[protected]
Purchase date - 7 April 2012
Purchased from - Juhu Croma.

New Address :
Ph No.[protected] Ashok Kumar Bhatnagar
C-76/har,Opp.Kesar Garden,
Opp. Kesar Garden,
Sector-49,
NOIDA-201301

2th August,2013
Voltas Limited,
2nd Floor,Voltas House, B-Block,
Near JAI Hind Cinema,
Chinchpokli, T.B.Kadam Marg,
Cotton Green,
Mumbai-400033.

Dear sir,

I wish to draw your kind attention that I had purchased one Window A/C from M/s Rhythm House, B-1/35-36, Sector-18, NOIDA vide their Invoice No.37514 dt. 8th April,2007 (Make-Voltas AC 1.5 Ton. Window Vertis Plus 6338) who is an authorized Dealer of Voltas Limited.

After a year or so, (in the next season) when I started, it was not cooling. I contacted immediately M/s Rhythm House and I was advised by them to lodge a complaint with the Customer Care. Accordingly, I contacted Customer Care and lodged a complaint with the Customer Care and on their advice Engineer of M/s Swift Aircare, visited and inspected the A/C. He informed me that AC is not cooling as its Compressor is not working. Since the Compressor was under Guarantee, he informed me that he would take the A/C to Workshop for the replacement of Compressor. As I was not aware about the ABC of AC, I allowed him to take the AC to Workshop. I don’t know whether Swift Aircare have changed the Compressor or not but since then it is not working properly. You can see from your Records whether a new Compressor was issued or not from the Store Department of Voltas as replacement against the above mentioned AC.

Since 2008, it is not working properly and in every season I have to lodge complaint with the Customer Care stating that my A/C is not working or Cooling. Every time, Engineer of Swift Aircare comes to rectify the defect which either relates to Gas Leakage or not properly cooling. It seems either it was mishandled or the important part(s) i.e cooling system has taken out by them intentionally or replaced it with the other ACs which were lying in their Workshop. Is there no other Service Centre in Noida except Swift Aircare who can see deeply check the reason of above problem?.

As on date, I have spent more than Rs.10000/-in the last five to six years but problem is still exists. For example, I have spent Rs.2200 on account of Gas Filling and Service charges in the month of May,2011, and agains in the month of May,2012 (i.e on 7th May,2012) I have spent Rs.1000/- on account of repairing of PCB when there was not problem with the PCB and again Rs.380/- on repairing of Stablier as it was stated by the Engineer of Swift Aircare that there is a defect in the PCB as well as Stabilizer when there was no defect in both the items. I do not know whether there was a defect in the PCB, Stabilizer or not, as I do not know ABC of A/C.

Interestingly, when they came to repair the PCB, Gas was in the AC and when they came to service the A/C, exactly after two days, Gas was not there. This shows that A/C was mis-handled by the staff of Swift Aircare. This all shows that either Swift Aircare is not either properly rectifying the defect or making money by creating every time a new problem /defect. In this way they are not only destroying the name / image of your own but also of Voltas Limited which is a reputed name, especially for AC, in the world.

Again aforesaid AC was repaired by M/s Swift Aircase on 25.06.2012 and was delivered on 4th July,2012, after rectifying the defects as well as filling the Gas, as stated by them.

As it was not working, it was taken to Workshop on 04.07.2012 (exactly after Ten days) and was delivered on 08.07.2012( after 4 days) with the assurance that now it is Okay and will not create any problem in future. As the season was on the edge of ending, it was hardly used for 15-20 days in the season.(year 2012).

When in the next season[protected] i.e on 5th May,2013 when I started, it functioned properly till 28th May,2013 (only 24 days) and when I started it on 29th May,2013, there was no cooling. As I again started it after sometime, same problem, as mentioned above, was faced by me.

In view the above, you will observe that what kind of service is being provided by an Authorized Service Centre of Voltas, especially M/s Swift Aircare who is based in Sector-37, Noida.

Looking into the above, you are requested to kindly look into the matter seriously and take an appropriate action against the Swift Aircare or advise them to replace the defected part(s) free of cost, keeping in view the amount I have spent as on date on this AC.

Looking forward to hear from you soon in the matter.


Yours faithfully,

(A.K.BHATNAGAR)
Note: In regard to above, you can refer to my earlier complaint letter dated 12th June,2012 for same type of problem /complaint.
CC : Voltas Limited,
Voltas House, A-Block,
Dr.Babasaheb Ambedkar Road,
Chinchpokli,
Mumbai-400033.

CC M/s Swift Aircare, No.10, Chauhan Market,Sector -44,NOIDA –
Mr.Guliani – This all highlights performance of your Workshop.

I got complain number 13AU0102414.Useless service department. I am from Ahmedabad my voltase vertis gold 2.0 ton split ac is not working for a week. and cutomer care unit not help me for that just answering that responsibilites are of local contract based service centres. Even senior executive Mr. Siddharth is not answering properly..THIRD CLASS SERVICE DEPARTMENT IN INDIA
I got a perfect machine but very poor after sale service.

Local service contact numbers[protected], 66301187, 66301188 are useless.

No one receive them for a long time and Mr. Ram, Mr. Bashir (or I can't here exactly) etc. are just showroom items.

I have Voltase Vertise Gold for last five years, I never face any problem but when an outdoor unit PCB had shot.

I find poor after sale service. Call center custumer care executive Ms. Mansi, Ms. Parul and their head Mr Siddharth * Mr. Santosh also

put all resposibilities over local service center (Contract Based).
I think Voltase company do not want to solve any problem of customer who doesn't have warranty.

I have purchased voltas Window 1 ton AC in 03rd May 2013. During installation found some of the blade of the grill were broken. I have immediately informed the dealer regarding this. Dealer ask me to call to the company concern (Voltas). In voltas after several calls they attended the complaint and assure us that our complaint will be resolve shortly as they do not have particular spare/part or grill in stock. After one month they visited my house and sang the same story. Now, its been Three months and they are entertaining or bother to resolve my problem. Please intervene and help.

DoP 03/05/2013
volta window 1 ton ac
SN: D202028940213128150574


Manoj chauhan
[protected]

Old Address: New Address :
Ashok Kumar Bhatnagar, Ashok Kumar Bhatnagar
G-38, (LIG Flats), C-76/3,HindanVihar,Opp.Kesar Garden,
Sector-56, Opp. Kesar Garden,
NOIDA-201301 Sector-49,
Ph [protected] NOIDA-201301
Ph [protected]
2th August,2013
Voltas Limited,
NEW DELHI.
Dear sir,

I wish to draw your kind attention that I had purchased one Window A/C from M/s Rhythm House, B-1/35-36, Sector-18, NOIDA vide their Invoice No.37514 dt. 8th April,2007 (Make-Voltas AC 1.5 Ton. Window Vertis Plus 6338) who is authorized Dealer of Voltas Limited on 08.04.2007.

After a year so, (in the next season) when I started, it was not cooling. I contacted immediately to M/s Rhythm House and I was advised by them to lodge a complaint with the Customer Care. Accordingly, I contacted Customer Care and on their advice Engineer of M/s Swift Aircare, (which is an Authorized Service Centre of Voltas) and whose owner is Mr. Guliani), visited and inspected the A/C. They informed me that AC is not cooling as its Compressor is not working. Since the Compressor was under Guarantee, they informed me that he has to send the AC to Workshop for the replacement of Compressor. I do not know whether they have changed the Compressor or not but since then it is not working properly. You can see from your records that a new Compressor was issued from the Store Department of Voltas as replacement against the above mentioned AC. Since 2008, it is not working properly and in every season I have to lodged complaint with the Customer Care stating that my A/C is not working (Cooling). Every time, Engineer of Swift Aircare comes to rectify the defects which either relates to Gas Leakage or not properly cooling. Is there no other Service Centre in Noida except Swift Aircare?

From the year 2007, I have spent more than Rs.10000/- but problem is still exists. I have spent in the last five to six years, still my A/C is not working. For example, I have spent Rs.2200 on account of Gas Filling and Service charges in the month of May,2011, and agains in the month of May,2012 (i.e on 7th May,2012) I have spent Rs.1000/- on account of repairing of PCB. I do not know whether there was a defect in the PCB or not, as I do not know ABC of A/C.

Interesting, when they came to repair the PCB, Gas was there and when they came to service the A/C, after two day, Gas was not there. This shows that A/C was mis-handled by the staff of Swift Air Care. This all shows that either Swift Air Care is not properly rectifying the defect or making money by creating a new problem /efect every time. In this way they are not only destroying the image of Swift Air Care but also of Voltas Limited which is a reputed name, especially for AC.

Again aforesaid AC was repaired by M/s Swift Aircase on 25.06.2012 and was delivered on 4th July,2012 for rectifying the defects as well as filling the Gas.

Agains it was taken on 04.07.2012 and was delivered on 08.07.2012 with the assurance that now it is Okay and will not create any problem. As the season was on the edge of ending, it was hardly used for 15-20 days in the year 2012.

When in the next season[protected] i.e on 5th May,2013 when I started, it functioned properly till 28th May,2013 and when on 29th May,2013 I started, there was no cooling. I started it again and same problem, as mentioned above, was faced by me i.e no cooling.

In view of above, you will observe that what kind of service is being provided by an Authorized Service Centre of Voltas i.e M/s Swift Aircare who is based in Sector-37, Noida.


Looking into the above, you are requested to kindly look into the matter seriously and take an appropriate action against the Swift Air Care.

Look forward to hearing from you.
Yours faithfully,
(A.K.BHATNAGAR)
C-76/3, Hindan Vihar,
Opp. Kesar Garden.
Sector-49,
NOIDA-201301

Ph No.[protected]

Note: In regard to above you can refer to my earlier complaint letter dated 12th June,2012 for same type of problem /complaint.

I purchase a Voltas Vertis Plus (Window) – 1.5 ton AC in the year 2010. On May’2013, the AC was not cooling properly and its remote was not working. I called the technician for repairing and servicing. He informed me that the transformer requires repair and also the front plate where there are switches requires repair as is heated due to fault in transformer and says that the repair cost for plate is around 2000/-. He took the plate with him and came back after about one week and informs us that the plate is not repaired and requires replacement. The new plate costs around 3000/-. I told him to buy the new plate. Again after about 10 days, he returned back and intimates us that the plate is not available anywhere. He gives us that old plate and makes AC workable by giving direct connection.
Again on 10th July’2013, the AC was not giving proper cooling, so I lodged online complaint with the customer care. A new technician came on 25th July’2013. Without seeing the AC, he took the plate and says that he will come back with new plate in next 2-3 days and the new plate costs around 3000/-. But he has not returned back so far.
I again called up the customer care on 30.07.2013 as my AC was totally break down, not giving any cold or hot air. Again on 31.07.2013, a new technician came and he says that he doesn’t know about the plate but its fan motor has burnt up. So, repair or requires replacement which costs 2500 – 4000/-.
Every time new technicians from Voltas come and take Rs 300/ - 400/- as visit charges and won’t do anything. Also every new technician tool one part of our AC with him for replacement/ repair but not give back that part.
In this hot season, I m spending so much money for the repair of my AC but voltas technician only makes money from me for the visits, without doing anything.
Kindly look into my complaint and do something at an earliest

I had purchased a Voltas 1.5 ton ac on 26.03.12. Since purchase there is problem with the product & service
a. The unit was installed on 20.04.12, almost after a month of purchase.
b. After a month of installation there was problem with cooling & on complaining it was attended on 19.05.12.
c. Again on the same problem was reported in the month of august 2012 which was attended on 21.08.12. Only Filters were cleaned & repositioned,
d. In the month of December I booked a routine service which was not attended and again on complaining it was attended on 06.03.13, but the service was incomplete, & the problem of cooling was still unattended. The service engineer promised to return next day to solve the problem not did not turned. On contacting the service center the service was attended the following week. And for the cooling problem the person claimed the overheating summer days.
e. Now the AC has stopped cooling at all, on complaining the service engineer attended the service today & informed that there is problem with the Aluminium Condensor Pipe of the outer unit from which very negligible amount of gas was leaking for the past several months & got empty as the warranty period is over I will have to pay for the charges totalling around Rs. 2600/-.

And when I complained that why the problem was not attended earlier during warranty, they have no reply to that. Kindly provide me the remedy for the same.

Regards
Pradeep Gupta[protected]

i have complained for repair of my aircondition which is under warrantee then authorized voltas service centre mechanic came and take AC's parts(compressure) to their service centre after 1 week we contacted service centre then they gave back AC's parts to us and said that now we are not authorised service centre from voltas then we contacted to other service centre but their mechanic came and after ensuring the problem he said the compressor was physicaly damaged by the first machanic who opened it firstly for repair...
so my request is that please shortout our problem because fault is done by compnies service centre machanic

This is to inform you that how poor services voltas are giving to their customer and cheating them I Salauddin Ayubi had a problem of water leakage on date 6th may,2013 my purchasing date of ac is 29 june, 2012 it is in guarantee period I complained about that problem on 6th may,2013 but no serious action was taken to solve my problem my complain number is 13my0606488 after that I repeatedly gave reminders, talked to their senior executive you can se my call details I called on :-
9th may,2013 one time
10th may,2013 one times
11th may,2013 two times
14th may,2013 1 time
6 – 7 technician visited me and checked my ac but they were not able to solve my problem every time they used to say that this time they will send senior technician but they were also not able to do anything good to my ac rather they spoiled more now I have to face more problem some sound is coming when it is working , swing is also producing some voice and the problem of water leakage is also there
On 23rd may,2013 I again called you and complained about more problems my complain number is 13my2312353 after that I called on and gave reminders again on the following days :-
25th may,2013 three times
29th may,2013 two times
30th may,2013 two times
6th april,2013 one time
7th april,2013 three times
but no serious action was taken again from about one complete month I could not operate my ac properly you can check it yourself and verify my details in their database my contact number with which I am registered is [protected]
Kindly take some serious action against this company and help me in resolving my problem

I have bought a VOLTAS 1ton Window ac in Electronic Paradise Janapuri (Delhi) date 4/6/2013, I days I Face a problem with that AC Create a very Loud Noise and some Low cooling problem I have also Log the complaint regarding that in VOLTAS company and also consulted VOLTAS service engineer(Mr. Gurmeet, Mr. Ashok), and Delhi service Incharge Mr. vijay but AC Noise problem not resolved in till date, I am very hope less I have already 7 time Log a complaint in last 20 days. i need a Replacement.
Please Help.please replace my ac
For your reference please find complaint no detail-
13JU0901548
13JU0901548
13JU1303739
13JU2103647


I NEED ONLY REPLACEMENT

Shikhir
Cd54d LIG flat hari nagar
Delhi -110064
PH- [protected]
Date of purchased – 4/6/2013
Dealer - Electronic Paradise , Janak puri , Delhi

I have purchased a Voltas Split 1.5 Ton 5 Star AC from Voltas Authorised Dealer in Dehradun on May 21, 2013. Now after only 1 month, it stopped working. I registered a Compalint No. 13JU2107357.

Got a call from Mobile Number [protected] (Maheshwari Refrigeration) after 2 days, person on the other side told me to visit my site within next few hours. But even after 2 days nobody came to my site. I called the same number and he misbehaved with me. He told me : "JO KARNA HO KAR LE, NAHI HOGA TERA AC SAHI" AND HE EVEN ABUSED ME.

I even sent the reminder mails to Voltas Customer Care every day, and nobody visited my site till date.

I have again registered several compalints vide Compalints Number 13JU2107357, 13JU2402218.. etc. and every time this local service center closed my complaint without any resolution stating that every complaint is resolved.

I SUGGEST YOU ALL TO NEVER BUY ANY PRODUCTS OF VOLTAS AS THEY HAVE THE WORST EVER SERVICE NETWORK THROUGHOUT THE INDIA. I HAVE EVEN CONTACTED VOLTAS EMPLOYEES ON MAIL ID'S : [protected]@voltas.com, [protected]@voltas.com, [protected]@voltas.com, BUT NO ONE IS NOT RESPONDING MY MAILS EVEN SEVERAL REMINDERS.

EVEN VOLTAS CUSTOMER CARE IS NOT RESPONDING TO MAILS.

THERE SERVICE CENTERS ARE ABUSING THEIR CUSTOMERS, HAVE A LOOK AT THE ATTITUDE OF THEIR SERVICE CENTERS. VOLTAS HAVE NO CONTROL OVER THEIR SERVICE CENTERS.

NEVER EVER BUY ANY VOLTAS PRODUCT. I HAVE ALSO ATTACHED THE RECORDING OF CALL WHICH I HAD WITH THE SERVICE CENTER OWNER. PLEASE HEAR AND THEN DECIDE ABOUT THIS WORST BRAND "VOLTAS"

Regards,

Deepu Singh

DO NOT PURCHASE ANYTHING FROM COOLING SOLUTIONS, SCO 75, SEC - 20 C, CHANDIGARH

I have purchased Voltas 1.5 TR Split AC 5 Star worth Rs 40000/- from a dealer (Cooling Solutions, SCO No. 75, Sec-20 C, Chandigarh), who after selling his product do not listen to customer complaints. Swing motor of the AC was not working so the flaps were not moving at all. I must say this is the most worst experience i ever had in my life of purchasing a product(or i should say faulty product) where the seller don't even dare to pick the phone so after sales service is worst. When we reach the seller again he refused to accept his fault and send the immature repair workers who i believe didn't understand the issue well. After several complaints, a guy from Voltas company came who told me that other customers too has the same issue with this so called COOLING SOLUTIONS Dealer. I have not expected that a TATA product dealer would do this to me.

we are facing very poor kind of services from voltas they took their visiting charges without done anything but not do the needful repair services on phone so many promises done be the costumer care but satisfy services the can provide. so to all User before purchasing their Electronic product from VOLTAS think 100 times once.

Complaint Regarding MINI MAGIC Water Filter
Pradeep kumar
[protected]
[protected]

client - Mr Satendra Chandra
complaint no - 13JU1000164
Complaint registered at-9/06/2013
first visit-10/06/2013
job -report for voltas 1 window ac checked and coil sensor and air sensor defective
service man came for visit- sharuk khan
service man just checked AC but do not solve the problem of AC as our AC is showing E2 from 9/06/2013
after the first visit on 10/06/2013 no visit have done .
It has became a big problem for us. we are not using AC from that day for home safety
service man told to solve problem on next visit but no visit have done and we are not getting any response from the voltas service center

Window ac purchased on 30�62012 of voltas co. from ms shree ganesh traders sangrur, ac giving problem since april 2013, and compliqant for the same logged on toll free no. [protected] vide compliant no. MY030669 on 03�52013.and a lot of follow ups still no body has come to check AC. now from last 3 days ac is not working.
you are requested to take up the matter with company.

Sir I was purchased a Tata Voltas split ac on 27/05/13 and when get installed there was no remote and user mannual found in ac box. when i complained to tata conpany they replied contact to dealer where product purchased. when i contacted to dealer they provide a remote of diffrent model but that remote was not worked fro that day till today i am suffering this problem. they are not providing same model remote and company person are also not visiting my site.

sandeep
15/06/2013