Voltas Complaints & Reviews

I bought a Window AC of TATA Voltas make on 27th May 2012 from Ambience Mall, Gurgaon. To my horror, the AC was not yet installed even after three days. I have been running from pillar to post for getting the AC installed, but no avail. It is a horrible shopping experience from Reliance who is no longer reliable !!

Can somebody look into this urgently and revert on my mobile [protected] asap.

HI

Its a complaint against the Voltas Window AC. We got this product way back in 2009/2010 and since then its have had cooling issues.
Many times have i complained against the same in their cust care however everytime some engineer comes to service the AC and takes huge money, within no time the problem starts again and we are back tracked in the same level.

i've spend around 12000 grands on it in last years time and problem is still not corrected.
Would appreciate if some action is taken on this and my problem is resolved.

Thanks
Neetu
[protected]

DEAR SIR WE HAVE TAKEN ALL MOST 20 VOLTAS AC FROM VATANUKUL AUTHORIZED SHOP OF INDORE MP.
FIRST OF ALL WE NEVER GOT ANY SORT OF SATISFACTORY SERVICE FROM THEM NOW TWO COMPRESSOR OUT OF TWENTY IS NOT WORKING FROM LAST ONE MONTH THEY ARE TELLING THAT MECHANIC WILL COM TOMORROW BUT WORK IS DONE SO FAR.
WE HAVE TAKEN TWO YEARS BACK AND ON COMPRESSOR FIVE YEARS GUARANTEE STANDS.
KINDLY DO THE NEEDFUL THIS OUR REQUEST.

ARUN KUMAR AGARWAL
SHELLY GARMENTS
CHOWMUKHA PUL
MORADABAD - 244001
[protected]@gmail.com
91-[protected]
91-[protected]
91-[protected]

THE SERVICE MANAGER
VOLTAS INDIA LTD.

DEAR SIR,

I HAVE PURCHASED TWO VOLTAS AC, A VOLTAS SPLIT AC 1.5 TON AND ONE WINDOW. FROM YOUR
AUTHORISED DEALER M/S ELECTRONICS DESIRE, SECTOR 7, DWARKA, DELHI-110045 VIDE THEIR
BILL NO-3505 DATED 14.4.2012 FOR RS.26000/-

THE AC IS NOT COOLING PROPERLY. FIRST COMPAINT WAS LODGED AT CUSTOMER CARE TOLL FREE NO. ON 20.4.2012 AT 10 AM. AFTER MANY COMPLAINT A TECHNICIAN HAD COME TO ATTEND THE COMPLAINT. TECHNICIAN. HE TOLD THAT MAN CAME FOR INSTALATION DID NOT TIGHT PROPERLY, THIS IS RESULTING THE WHOLE GAS HAS LEAKED. SO A/C IS NOT DOING DOING. HE PREPARED A JOB SHEET AND INFORM US THAT MAN FROM COMPANY WILL COME TOMMORROW FOR THE FILLING UP THE GAS.

I LODGE THE COMPLAINT AGAIN YOUR SERVICE CENTERE ON 23.05.2012 RAMPHAL CHOWK DWARKA, NEWDELHI, THE ASSURANCE WAS GIVEN THAT TODAY YOUR PROBLEM WILL BE SOLVED. BUT TILL NOW NO BODY HAS COME TO RECTIFY THE PROBLEM

KINDLY L0OK INTO THE MATTER URGENTLY DUE TO THIS SUMMER SEASON.

YOUR COSTUMER

JAGMA SHARMA
[protected]

Dear Sir/Madam,

I am christudas.J, I had brought Voltas GOLD 1.5 ton 3 start A/C from Vasanth &Co Chennai on 17th March 2012. It was installed on 18th March 2012.
I referred three of my friends and they also bought Voltas A/C from Vasanth&Co.
After two days I found the A/C had water leak in the indoor unit. I had register compliant in Voltas customer care on 12April, the case ID is 12ap1207875.
One Engineer came for service and did service and said the problem is fixed.
After this service the A/C cooling capacity reduces entirely and then I informed customer care. They send another engineer, he verified and said Gas level indicating high and reduced the gas level.
Next few days again water started to leak I called customer care and told them the problem and asked for a permanent fix.
After 7 days (I waited for 7days for service this time) an engineer came (on 15 may 2012) to my house and services and said the water leak problem fixed permanently. In the service sheet I mentioned, I need to observer two more days untill getting confirmation from me please don’t close the case.
Again after two days I got water leak from my A/c and I called customer care and asked to reopen the ticket, they replayed the ticket already close we can’t reopen I was shocked.
Then I explain the above to them, they open another ticket with ticket no:
12MAY2004595. But until yesterday (22 may 2012) no one came for service and I called again to custom care and asked to escalate it to manager level, then they transfer the call to one of the sr.executive his name Mr. Ramakrishnan, he promise me he will sent one of the sr.Engineer from direct Voltas and fix the problem else replace the unit. Until now no Sr engineer came from direct Voltas.

I called Breexy air con (Voltas service partner) they said they will take the unit to their office and do service.


This is a new A/c with in one month of period stated to facing this water leak problem and more than one month your engineers unable to solve the problem. They engineer asked to took the unix back to office for the service then I suspect unit has the problem.
So please replace an another unit for this and take back my current unit. I don’t want service this unit and facing problems in future.
Please understand my problem and frustration, Now the peak summer I am facing lot of problem.If I continue to keep this unit in the coming years I will again face the same problem. So please immediately replace my A/c indoor unit.

D/Sir,

I bought an AC of VOLTAS of 1.5 tons on 24/04/2011 having invoice no.SA-385.Since the date

of purchase it was having the problem of less cooling but even after complaining several times the

company just send boys those were only having a gas meter. They checked it and said that set is

OK and gas is OK.Now when the guarantee period is over i again complained ,two boys came and asked for advance money to change the motor. I filed a complaint on 12/05/2012 and they visited on Tuesday.But

when i refused to give any advance payment since that time period i again called them three times

but they just give me another complaint no.but nobody is attending the case. I'm really feeling

cheated. Can u help me.

I also bought voltas 1.5 tan spilt ac last year2011 . I am fasing various problem with the ac .I complan custmar care, complain no.12my 1400626 date-14.05.2012 tacknesion visit 20.05.2012 and decide ac circit problem the service npersonal took the cirket boad and transfermer. fromm last 3days i am waiting for installation. voltas service is also very poor.
I am not sujest any body purchage voltas ac.

I got a Voltas air conditioner from Chroma. I have never in my life seen such horrible service! Within a week of buying the Air conditioner it stopped working. There was serious noise that used to wake us up midnight. We realized because of gas leak there was frosting and the ice was breaking creating weird noise. We were advised to not use the AC.

We called customer care. Someone came to fix it and agreed there were issues with gas leak and wanted us to tell him who installed the AC. We got it installed by Voltas - shouldnt you be telling us who installed it? Anyway, he told us the gas leak issue was fixed.

Within 2 days of the first person fixing the issue the AC again stopped functioning. We called customer care telling them there is an issue with gas leak. The person came after 5 days of registering a complaint, and came without gas. He left saying he doesnt know who installed the AC and wanted me to give him those details which I didnt have. All I know is this was installed by Voltas!

Everyone coming to fix this issue says that Voltas does not have customer care, and that they have tie ups with dealers to get issues fixed. This leads to a lot of confusion since no one knows who is responsible for incorrect installations, bad customer care etc.

We started facing issues within the first week of buying this AC and have never really used it. Now the summer is close to getting over!! What a waste!

I made a very bad decision to have purchased Voltas Vertis Plus 1&½ Ton Split AC from a large shop in Ashok Vihar New Delhi, in April 2011 and it was installed in the end of April 2011.

I had many doubts about the unit and felt there were manufacturing defects which were not cleared.

The franchise who runs servicing centre does not care about the customer’s complaints and about the poor service they give.

In three months of purchase, four or five major defects occurred and the cooling was ineffective.

Only in October 2011 the gas refill took place and by that time winter was about to set in and did not use till this year April end.

In this month of May, I would have used AC for 10 days or so,(2 to 3 hours/day) and unfortunately for me the fan blade in the compressor unit got damaged on[protected].

A complaint was registered but technician was sent only on 13th May 2012, that too he came casually without bringing any fan blade unit with him.

Today I am told the technician may visit us hopefully with a fan blade unit to be fixed in the compressor unit.

I am quite unhappy with Voltas servicing centre and I do not advise for any one to go for this brand as they do not care a customer.

May be they are minting money on a large scale and so they hardly bother about anyone.

Dear Sir/Mam

I have purchased a split ac 1.5 ton from Shanti electronics(faridabad) on 6th april 2012.After a month from the day of purchase my air conditioner does not give the proper cooling,for the same complaint logged on 4th may no is 12my0401331. Engineer of the company has visited our home and said the installation has not done properly since we have purchased the product from Shanti and they have sent the person for installation from the company,So why the installation not done properly????? Seconly the refilling was done on 5th may and after 6-8 hours the same problem reoccure??????.on 7th may 2012 again Engineer has come and said your gas was leaked after 2 days from the complaint gas was again refilled on 9th may 2012.on 11th may the same problem occure (no cooling )

Volta is the product of TATA and TATA is known for his quality and servies I have not found the quality of the product, as well as the service the product is not good for me since I have invested lot of money as your area manager ,your engg and your agent all does not have the scene of handling customer and also I have not got the kind of cooling excepted of split ac So kindly replace this split ac or refund my complete money.

For your reference first compliant-12MY0401331(TOP UP REFILLED ON 5TH MAY BUT NOT RESOLVED)
Second complaint no is 0602710( REFILLED BUT NOT RESOLVED MY PROBLEM)
Third complaint no is 12my1304256(TILL DUE)

Request you to pls replace my Ac and I do not want engg has come for checking or refilling
Thanks & Regards
RAVI CHAUHAN
[protected]

We have purchased your window ac and our compressor is in guarantee.we have registered a complaint in your centre at powermat electronic-shop no.32 uday singh palace,naharpur,sector-7,rohini,delhi-85 .our call slip no is 12my0208578.they have given us a very poor response.they have picked our ac from our place as they told us to change the compressor in guarantee.they take 4-5 days to return our ac with huge pressure from us and now they have not changed the compressor.they fitted our ac in our house which is in same condition as before complaint and now they will take our ac and then take 2 more days.they are making fool o[censored]s (as voltas is a very reputed company we were expecting a good response from it but we have 2-3 voltas ac in our house and they are not givgood service.if we were aware that its service is like this we had not purchased voltas ac.
take serious action about it or we will take higher action in tata.
rakesh nanda
[protected]

Dear All,
This is regarding the pathetic condition and irresponsible behaviour of voltas customer care. They did not even understand the customer situation .Whenever I called the got only one response that "ap nischint rahiye kal tak humare technician ap tak aa jayenge". I don't even know that they even do anything or not regarding my complaint. Actually the issue is as below


I have purchased Voltas Window 1.5 ton elite ac on 30th may 2012 and lodged a compliant on 5th may 2012 (12MY0501957) but till 12th night no body visited to my place and resolved the issue .Customer care executive are so irresponsilble and ill behaved to explain. I want the my issue to be resolved asap ,else I will be taking legal action by visiting consumer court personaly .They have commited their SLA to be 24 hrs. I also want some action to be taken on below customer care executive and the technician and inform me about the action taken
rachna
yogesh
aniket

Rajeev
Praveen


As I did not get any proper response from them, hence I am writing in mail to you all so that my issue can be resolved. I have purchased the ac as I work in night shift and I have to sleep at day time with peace but due to this I haven't slept calmly for so many days.
Also if these people can't provide the resolution in 24hrs then why to commit to customers. Recently I visited so many forum on which customer have submiited their complaint. All are suffering from same issue.
http://www.consumercourtforum.in/f5/voltas-air-conditioner-tata-group-companies-...⇄
http://www.consumercomplaints.in/complaints/voltas-ac-c46672/page/9#c1422002


I have purchased Voltas on the name of TATA and these people are so irresponsibly defaming the name of tata and their product.


I am writing this mail in a hope that somebody at voltas will understand my situation and will do the needful.

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no-12AP-2600 214 ON 27-APRIL-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated[protected],And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase –[protected]
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12AP-2600 214 ON MONDAY 27-APRIL-2012.{10 Days Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 2 major problems is pending which is described as follows..


1- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
2- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing. PRODUCT CHASIS WERE NOT SET AGGOUDING TO PRODUCT.
PLS Note – Today on Dated[protected], I call directly to Mr Sanjeev {Head of Powermat Electronic}on morning 9.40 Am ,But I am very Shocking when I knew that The another person is receiving the call in Place Mr.Sanjeev And Accepted her the real presence Of Mr.Sanjeev.So Such A Kind of Missuse of powers is in Powermat Electronic.HOW COULD THE CUSTOMERS SATISFY WITH VOLTAS INDIA.
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-[protected] , [protected]
Landline No[protected].
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas <[protected]@Tata-bss.com> wrote:

From: Voltas <[protected]@Tata-bss.com>
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN" <[protected]@yahoo.com>
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x[protected],[protected], 6000 4555, SMS <AC> to 56677
From: LOKESH JAIN [mailto:[protected]@yahoo.com]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: [protected]
E-Mail Address: [protected]@yahoo.com


Thanks
Voltasac Team




From: LOKESH JAIN [mailto:[protected]@bol.net.in]
Sent: Monday, April 02, 2012 7:09 PM
To:
Cc:
Subject: SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated[protected],And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase –[protected]
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012.{One week Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 3 major problems is pending which is described as follows..
3- COOLING THERMOSTATE IS NOT WORKING.
4- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
5- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-[protected] , [protected]
Landline No[protected].
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas <[protected]@Tata-bss.com> wrote:

From: Voltas <[protected]@Tata-bss.com>
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN" <[protected]@yahoo.com>
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x[protected],[protected], 6000 4555, SMS <AC> to 56677
From: LOKESH JAIN [mailto:[protected]@yahoo.com]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: [protected]
E-Mail Address: [protected]@yahoo.com


Thanks
Voltasac Team

I had bought a new airconditioner on 11.02.2012 Voltas Elite. On the first day of its operation the AC did not cool. I reported the matter with the company vide complaint no. 12MY0500289 dated 05.05.2012. The AC has not been addressed till date and I am forced to bear the heat of the cruel summers despite spending huge amount on the AC.

Several calls to company has fallen on deaf ears.

I recommend not to trust...

I had purchased VOLTAZ AC , 1.5 ton , 5 star from Reliance Digital,ASRAONagar,Hyderabad on 18th March,2012.Within few days we observed that there had been very low cooling even though temperature is maintained at 16 degree celcius.We had raised srevice requests to Reliance Digital.They sent the technicians, they reported that the gas was empty.They filled in the gas and the problem was resolved.The same problem-of low cooling recurred.We again raised the request.The technicians said that the ac mode is not set properly. We observed that even after changing ac mode,cooling is still low.We have reraised the request. The technicians say that cooling is fine.Although any person who has AC at his home for years can identify that the AC is not functioning properly.I think technicians have never used AC.They come with a non-reliable thermometer and show us the thermometer readings and go away.They always say that they want to open the AC.We do not let them open the AC.We want a replacement.Whole summer has passed by just raising request.Reliance Digital is a sick dealer and is extremely good at duping people.Why would i let a technician open a new product.If there is something wrongs,things have to be replaced.Customer satisfaction is a big zero here.

Hello Sir/Madam,

I am Karthik Rajan from Chennai, Purasawalkam. Recently say a month back, I bought a voltas split a/c (platina 1.5 ton - 4 star) from Rathna Stores (Purasawalkam). From day one, I am having problems with it, almost three times the service people came and fixed up the problem, however we are still continuing to experience problems. Not sure if there is a gas leakage problem, whenever the A/C is switched on, within 10 to 15 mins, water starts leaking from the vent like a tap is open. After sales service is pathetic, they dont give a clear picture why this is happening.

My complaint # with Voltas support is 12AP3005738.

I would be more than happy if the a/c is replaced or refunded.

Regards,
Karthik Rajan
e-mail - karthik.[protected]@gmail.com

DEAR SIR


YOUR SELLING DEALER IN NOT GOOD
I HAVE COMPLAIN 20 DAYS

THERE ARE NO ACTIVITIES

PLEASE REAPAIR OUR WATER COOLER URGENLY
THANKING YOU

Dear SIr,
I bought my vertis split .75 ton a/c dated 11/4/12. And I had called the customer care centre on 19/4/12 for it's installation for split ac.They gave me the complaint number 12ap1808226 and asked me to wait for next 24 working hours.It's 25/4/12 I still have'nt got any installation services from your side.

Voltas is a reputed company and I had bought my a/c in this faith .please do the needful.

Yours faithfully
Rajatmathur

I have purchased one voltas air conditionar from Croma faridabad. till date no body has come for the free services.
please send some body for attending the free service.my address is as follows

KK Saseendran,
C1-402, NHPC Residential Colony,
Sector 41, Sarai khwaza, Faridabad .
my contact no. is [protected].
kindly send somebody to my residence before intimating me over phone.
Regds
KK Saseendran.

Gas Not fill in new water cooler purc. date 22032012 invoice no.[protected] & dealer name GLACIAR POWER INDORE [protected] Mob[protected] . I will get demo & Fitting dt.14042012 by V V Enterprises in gwalior My cont. no.& add.is SOHAN SINGH CLASSIC MOTORS THATIPUR GWALIOR Mob [protected][protected]/2344474