Voltas Complaints & Reviews

R/Sir,
I Kamal Kishore Sharma purchase a window AC on 30/ 5/12 from Dealer Amit electronics Rajinder bazaar , Jammu and installed on 30/5/12 . the AC function properly only for 1 hour and stopped cooling . I complained on 31/5/12 to the dealer regarding the matter . he replied on 1/6/12 that he had complained the matter to the company . But on 2/6/12 up to 4pm nobodyS came . then i launched a complain on your customer care vide complain no -12JU0205530 at 4:30pm on 2/6/12 and they assured us that your complain will be redressed within 24hr but till now no response is there . Please tell me where is my fault for which i am suffering . I choose the product on the name of the company .
please look in to the matter as earlier as possible and make me able to use your product properly .

With Regards ,
Kamal Kishore Sharma
H.no.184 lane no.21
Greater Kailash Jammu
[protected]

I purchased a croma vacuum cleaner from their outlet in Mulund last April 2011. The product had a 2 year company warranty and I also purchased a 2 year extended from the dealer.

I used the machine just 3 times in a span of 10 months. However in march 2012, when I used the machine again, the motor heated up after being on use for 5-7 minutes and just shut down. I had to let the machine cool off for 15 minutes, only then would It come back on. I visited the showroom after a couple of days to inform them about this and was told that we would need to call their toll free number and a technician would come and pick up the machine from my house.

However when I called the toll free number, we were told that as the machine was still in warranty we will need to lodge. Complaint at the showroom itself. I visited the showroom again and this time I was told t az the product was portable o will have to bring it in myself. So as I wad not given accurate Information I asked to speak with a manager.

However I did not get yo speak with one, but the rep whom I was speaking with offered to send one of his boys over to my residence and pick p the machine as a courtesy, as we were provide with Incorrect info.

But on one turned up For 2 weeks. Finally the same rep came personally to collect the machine, after calling them at least 2-3 times. He axv7seduction me that the machine would be repaired at the showroom itself and I have to pick It up in 2 days. I waited for a week and called the rep over the phone to check if the job was done and the answer that I received infuriated me. He told me that this was a common problem with this model and that croma had discontinued the manufacture of this Peirce. When I asked him to replace the machine with another machine of another company, he refused and said that it was not possible and that he would need to check for a solution with his manager.

In the first place of this problem was known to them, why did they sell the machine? Why were we given wrong information and why did we have to to keep on following up with croma its check if the machine was repaired? This is the kind of service and products that croma sells.

Never ever, ever but anything from croma. They are lousy with their after sales service and also keep their customers in the dark. Not trustworthy.

SUB: COMPLAINT AGAINST IRRISPONSIBLE STAFF & WORST SERVICE OF VOLTAS

I want to draw your kind attention that we have bought a Voltas 1.50 Ton Air Conditioner one year ago. From 2-3 months we are facing problems with this air conditioner. We filed complaint constantly and received complaint nos.10AU0300409, 10AU0300425 from customer care and service men also came from Prakash Refrigeration & Electrical (Athzd. Service Center) at CW-563, Sanjay Gandhi Transport Center Delhi-42 having Cont. Nos.[protected] & [protected]. His worker came two times two times but the repair men were not expert and not fully trained like a new comer and hence till today our a.c. don’t get repaired but they received charges from us. The owner of Prakash Refrigeration & Electrical Mr. Parvesh Gupta was very bad man and having no manners to tackle customer. Now he is pretending that his worker will come and repair the a.c. but no one came till today. At last we talk with your senior executive Miss Purnima, Miss Rachna, Mr. Shalender & Mr. Abhishek and received complaint no.12MY1003618 but they also lie that service man are coming to us in one hour but no body came till today. It was a very bad experience with voltas. So please take this matter seriously and sort out my problem so that I remain trust in voltas.


Thanking you,

Yours faithfully

For S S Pulses Manufacturing Pvt. Ltd.

Sachin Gupta
(Manager)
[protected]

Sir,
We are Central Government office, i.e Pay & Accounts Office, India Meteorological Department, Ministry of Earth Sciences.Shimla Office, Shivaji Nagar, Pune-411005
One water Dispenser [Voltas Mini Magic FM] was purchased for our office on 19/03/2011 from Radhika Sales Corporation, Nigdi Pune 411044 Telephone No.67338800. vide Invoice/D.C.No.NKS/019368 dated 19/03/2011 for Rs.6800/-.
The water dispenser has been continuously giving problem to us and we repeatedly made complaint to the Voltas directly and through Radhika sales corporation.
The complaint number given by the Voltas Customer care no.[protected] are as follows:
11JU1704628, 11JL0603472, 11OC0302173, 11OC1002606, 12JN0400282, 12AP2401245.
The compressor was changed once. We have purchased one stabiliser also after that. Now again they say compressor gone. This time they ask us to bear the cost of compressor, which is about 4000/-
We have got faulty piece. Hence kindly give instruction to change the piece with new one at free of cost.
S.Balaji Mohan
Assistant Accounts Officer,
DDO, PAO,IMD,PUNE
[protected]
mob.[protected]

Dear sir/ Maiam,

Pls. Note My Complant . my complant is My AC. Does not Cooling Proper. i have Voltas windoow 1.5 Ac. i have brought the ac on diwali in november . delar name is Electronic point at Paschim Puri . culb Road. delhi 10063.

I Request to you pls. do the need full.


Thanks

Harjeet singh
Add- c- 348. Madi Pur New Delhi 10063
Mobile no is- [protected]

Dear sir /madam, My name is Ravi Kant from gurgaon(Haryana),my complaint no is (12MY1905872),I have purchased a

VOLTAS VERTIS 1.5 TON SPLIT AC on this 5th may 2012 from a local dealer and installed by the dealer also and working

fine but after a week AC stopped working ie cooling was not there, i contact to cust care on 19th may and they

register my complaint & after 2 days any service centre boys came and checked ac, they said that ac coil is leak and

no gas in it so need to take outdoor to service centre, they took outdoor to service centre and came back after 3

days with outdoor, fit the ac and its working but next morning ac not cooling, i again contact to mr rajeev the

owner of the service centre, he says that we will be sending the person today and next day 2 person came and they

said that MY AC needs refilling of the GAS due to gal leakage and after refilling the gas the same problem is here

and I again lodged the complaint, the person came again, he rectified the gas leakage and the cooling problem(as he

stated) but after he left again the cooling problem was there.
I reported again and again complaints to cust care daily and the same ervice centre but not till my complaint has

been solved, please take some action sir, My problem was not solved since today.


My product is still in warranty / gaurantee. and I feel I am being exploited by these people.

At this moment when some one asks me about this product and company I just said to them, "the product and the

company is good but they dont provide a post purchase service"
which does not suits to the company like TATA

At the end i will like to request you to please consider my case and take required action so that i would not be an

unsatisfied customer.

Awaiting for your kind reply.

Air Conditioner Service request not being addressed even after the passage of 20 days in such a hot weather

References : Service Request Number : 12MY1207376 dated 12th May, 2012, daily several times follow up at[protected] ,complaint at www.voltasac.com

My VOLTAS AC 1.5 ton Xcite, window air conditioner is in need of the service as it has stopped working in less than one year, I have already lodged the complaint at helpline numbers.Even after a lot of follow up Voltas technician has not visited my place. Rather Sarfaraz , the designated service advissor have closed the complaint saying that he has visited the place and has done the service.What a cheat and fraud I am going through from VOLTAS, a tata company.

The call centre is extremely rubbish as they dont have any reply except Sorry Sir, Sorry for inconvenience.

No one has turned up from VOLTAS. I am regularly calling helpline number[protected] or[protected] to discuss the issue. I am writing mails even to their Corporate office. Except assurance, we are not getting anything.

I too sincerely urge not to opt TATA products. They are worst in quality and services

Plz tell what to do next to make them punish for the extra inconvenience i have gone through.

A sheer wastage of time, energy and efforts.

Dr Gaurav Agarwal
[protected]

Dear Sir / Madam,

I have purchased a Voltas Emerald on the 06 may 2012 from Jai Shree Padmavathi Electronics dated 06may 2012 bearing Bill no 7102 and after purchase i got the AC Installed on 7th may during installation Inspite of our place allotment to the technician sent by the dealer has cut the copper tubing to mount the external unit on our neighbours wall, so he tried to braze additional copper tube multiple times and it was still leaking so when i left the terrace he somehow closed the the tubed and wrapped it with insulation but since the time of installation i am facing cooling problem, and water leaking inside the hall which damaged my Computer CRT and the indoor unit is making noise, i have reported the same to the dealer Jai Shree Padmavathi Electronics and requested him to replace the tubing since it was his technician mistake but i dint get any response from him and as well as no body has attended the problem.

somehow i spoke to the Voltas customer care executive and they took the complaint on 10 may bearing complain numbers 12MY1100438 , 463 and 494 and they said their service engineer will attend the problem within 24hours but no body turned up for twodays and finally on 12th may their Engineer attended the problem and he managed to solve the water leakage problem but still i am faceing cooling and noise problem with the AC and now i am able to hear the leakage sound from the tubeing brazed.

I have again complained this problem to the customer care again bearing complain number 12my2403255 on the 24th of this month and they said their engineer will turnup within 24hours but no body has turned up till today 30th may , so i again contacted the customer care today and spoke to Mr Praveen but the respose was really poor .I

request voltas to replace the tubing and attend to the Noise problem and cooling problem on priority since the problem is hanging from almost 25days and i count use the AC in hot summer.

Mail id of Voltas is [protected]@tatatbs.com

Please help me in this regard my contact number is [protected] and the mail id johnson.[protected]@gmail.com

Regards
Johnson Patil

I bought a Window AC of TATA Voltas make on 27th May 2012 from Ambience Mall, Gurgaon. To my horror, the AC was not yet installed even after three days. I have been running from pillar to post for getting the AC installed, but no avail. It is a horrible shopping experience from Reliance who is no longer reliable !!

Can somebody look into this urgently and revert on my mobile [protected] asap.

HI

Its a complaint against the Voltas Window AC. We got this product way back in 2009/2010 and since then its have had cooling issues.
Many times have i complained against the same in their cust care however everytime some engineer comes to service the AC and takes huge money, within no time the problem starts again and we are back tracked in the same level.

i've spend around 12000 grands on it in last years time and problem is still not corrected.
Would appreciate if some action is taken on this and my problem is resolved.

Thanks
Neetu
[protected]

DEAR SIR WE HAVE TAKEN ALL MOST 20 VOLTAS AC FROM VATANUKUL AUTHORIZED SHOP OF INDORE MP.
FIRST OF ALL WE NEVER GOT ANY SORT OF SATISFACTORY SERVICE FROM THEM NOW TWO COMPRESSOR OUT OF TWENTY IS NOT WORKING FROM LAST ONE MONTH THEY ARE TELLING THAT MECHANIC WILL COM TOMORROW BUT WORK IS DONE SO FAR.
WE HAVE TAKEN TWO YEARS BACK AND ON COMPRESSOR FIVE YEARS GUARANTEE STANDS.
KINDLY DO THE NEEDFUL THIS OUR REQUEST.

ARUN KUMAR AGARWAL
SHELLY GARMENTS
CHOWMUKHA PUL
MORADABAD - 244001
[protected]@gmail.com
91-[protected]
91-[protected]
91-[protected]

THE SERVICE MANAGER
VOLTAS INDIA LTD.

DEAR SIR,

I HAVE PURCHASED TWO VOLTAS AC, A VOLTAS SPLIT AC 1.5 TON AND ONE WINDOW. FROM YOUR
AUTHORISED DEALER M/S ELECTRONICS DESIRE, SECTOR 7, DWARKA, DELHI-110045 VIDE THEIR
BILL NO-3505 DATED 14.4.2012 FOR RS.26000/-

THE AC IS NOT COOLING PROPERLY. FIRST COMPAINT WAS LODGED AT CUSTOMER CARE TOLL FREE NO. ON 20.4.2012 AT 10 AM. AFTER MANY COMPLAINT A TECHNICIAN HAD COME TO ATTEND THE COMPLAINT. TECHNICIAN. HE TOLD THAT MAN CAME FOR INSTALATION DID NOT TIGHT PROPERLY, THIS IS RESULTING THE WHOLE GAS HAS LEAKED. SO A/C IS NOT DOING DOING. HE PREPARED A JOB SHEET AND INFORM US THAT MAN FROM COMPANY WILL COME TOMMORROW FOR THE FILLING UP THE GAS.

I LODGE THE COMPLAINT AGAIN YOUR SERVICE CENTERE ON 23.05.2012 RAMPHAL CHOWK DWARKA, NEWDELHI, THE ASSURANCE WAS GIVEN THAT TODAY YOUR PROBLEM WILL BE SOLVED. BUT TILL NOW NO BODY HAS COME TO RECTIFY THE PROBLEM

KINDLY L0OK INTO THE MATTER URGENTLY DUE TO THIS SUMMER SEASON.

YOUR COSTUMER

JAGMA SHARMA
[protected]

Dear Sir/Madam,

I am christudas.J, I had brought Voltas GOLD 1.5 ton 3 start A/C from Vasanth &Co Chennai on 17th March 2012. It was installed on 18th March 2012.
I referred three of my friends and they also bought Voltas A/C from Vasanth&Co.
After two days I found the A/C had water leak in the indoor unit. I had register compliant in Voltas customer care on 12April, the case ID is 12ap1207875.
One Engineer came for service and did service and said the problem is fixed.
After this service the A/C cooling capacity reduces entirely and then I informed customer care. They send another engineer, he verified and said Gas level indicating high and reduced the gas level.
Next few days again water started to leak I called customer care and told them the problem and asked for a permanent fix.
After 7 days (I waited for 7days for service this time) an engineer came (on 15 may 2012) to my house and services and said the water leak problem fixed permanently. In the service sheet I mentioned, I need to observer two more days untill getting confirmation from me please don’t close the case.
Again after two days I got water leak from my A/c and I called customer care and asked to reopen the ticket, they replayed the ticket already close we can’t reopen I was shocked.
Then I explain the above to them, they open another ticket with ticket no:
12MAY2004595. But until yesterday (22 may 2012) no one came for service and I called again to custom care and asked to escalate it to manager level, then they transfer the call to one of the sr.executive his name Mr. Ramakrishnan, he promise me he will sent one of the sr.Engineer from direct Voltas and fix the problem else replace the unit. Until now no Sr engineer came from direct Voltas.

I called Breexy air con (Voltas service partner) they said they will take the unit to their office and do service.


This is a new A/c with in one month of period stated to facing this water leak problem and more than one month your engineers unable to solve the problem. They engineer asked to took the unix back to office for the service then I suspect unit has the problem.
So please replace an another unit for this and take back my current unit. I don’t want service this unit and facing problems in future.
Please understand my problem and frustration, Now the peak summer I am facing lot of problem.If I continue to keep this unit in the coming years I will again face the same problem. So please immediately replace my A/c indoor unit.

D/Sir,

I bought an AC of VOLTAS of 1.5 tons on 24/04/2011 having invoice no.SA-385.Since the date

of purchase it was having the problem of less cooling but even after complaining several times the

company just send boys those were only having a gas meter. They checked it and said that set is

OK and gas is OK.Now when the guarantee period is over i again complained ,two boys came and asked for advance money to change the motor. I filed a complaint on 12/05/2012 and they visited on Tuesday.But

when i refused to give any advance payment since that time period i again called them three times

but they just give me another complaint no.but nobody is attending the case. I'm really feeling

cheated. Can u help me.

I also bought voltas 1.5 tan spilt ac last year2011 . I am fasing various problem with the ac .I complan custmar care, complain no.12my 1400626 date-14.05.2012 tacknesion visit 20.05.2012 and decide ac circit problem the service npersonal took the cirket boad and transfermer. fromm last 3days i am waiting for installation. voltas service is also very poor.
I am not sujest any body purchage voltas ac.

I got a Voltas air conditioner from Chroma. I have never in my life seen such horrible service! Within a week of buying the Air conditioner it stopped working. There was serious noise that used to wake us up midnight. We realized because of gas leak there was frosting and the ice was breaking creating weird noise. We were advised to not use the AC.

We called customer care. Someone came to fix it and agreed there were issues with gas leak and wanted us to tell him who installed the AC. We got it installed by Voltas - shouldnt you be telling us who installed it? Anyway, he told us the gas leak issue was fixed.

Within 2 days of the first person fixing the issue the AC again stopped functioning. We called customer care telling them there is an issue with gas leak. The person came after 5 days of registering a complaint, and came without gas. He left saying he doesnt know who installed the AC and wanted me to give him those details which I didnt have. All I know is this was installed by Voltas!

Everyone coming to fix this issue says that Voltas does not have customer care, and that they have tie ups with dealers to get issues fixed. This leads to a lot of confusion since no one knows who is responsible for incorrect installations, bad customer care etc.

We started facing issues within the first week of buying this AC and have never really used it. Now the summer is close to getting over!! What a waste!

I made a very bad decision to have purchased Voltas Vertis Plus 1&½ Ton Split AC from a large shop in Ashok Vihar New Delhi, in April 2011 and it was installed in the end of April 2011.

I had many doubts about the unit and felt there were manufacturing defects which were not cleared.

The franchise who runs servicing centre does not care about the customer’s complaints and about the poor service they give.

In three months of purchase, four or five major defects occurred and the cooling was ineffective.

Only in October 2011 the gas refill took place and by that time winter was about to set in and did not use till this year April end.

In this month of May, I would have used AC for 10 days or so,(2 to 3 hours/day) and unfortunately for me the fan blade in the compressor unit got damaged on[protected].

A complaint was registered but technician was sent only on 13th May 2012, that too he came casually without bringing any fan blade unit with him.

Today I am told the technician may visit us hopefully with a fan blade unit to be fixed in the compressor unit.

I am quite unhappy with Voltas servicing centre and I do not advise for any one to go for this brand as they do not care a customer.

May be they are minting money on a large scale and so they hardly bother about anyone.

Dear Sir/Mam

I have purchased a split ac 1.5 ton from Shanti electronics(faridabad) on 6th april 2012.After a month from the day of purchase my air conditioner does not give the proper cooling,for the same complaint logged on 4th may no is 12my0401331. Engineer of the company has visited our home and said the installation has not done properly since we have purchased the product from Shanti and they have sent the person for installation from the company,So why the installation not done properly????? Seconly the refilling was done on 5th may and after 6-8 hours the same problem reoccure??????.on 7th may 2012 again Engineer has come and said your gas was leaked after 2 days from the complaint gas was again refilled on 9th may 2012.on 11th may the same problem occure (no cooling )

Volta is the product of TATA and TATA is known for his quality and servies I have not found the quality of the product, as well as the service the product is not good for me since I have invested lot of money as your area manager ,your engg and your agent all does not have the scene of handling customer and also I have not got the kind of cooling excepted of split ac So kindly replace this split ac or refund my complete money.

For your reference first compliant-12MY0401331(TOP UP REFILLED ON 5TH MAY BUT NOT RESOLVED)
Second complaint no is 0602710( REFILLED BUT NOT RESOLVED MY PROBLEM)
Third complaint no is 12my1304256(TILL DUE)

Request you to pls replace my Ac and I do not want engg has come for checking or refilling
Thanks & Regards
RAVI CHAUHAN
[protected]

We have purchased your window ac and our compressor is in guarantee.we have registered a complaint in your centre at powermat electronic-shop no.32 uday singh palace,naharpur,sector-7,rohini,delhi-85 .our call slip no is 12my0208578.they have given us a very poor response.they have picked our ac from our place as they told us to change the compressor in guarantee.they take 4-5 days to return our ac with huge pressure from us and now they have not changed the compressor.they fitted our ac in our house which is in same condition as before complaint and now they will take our ac and then take 2 more days.they are making fool o[censored]s (as voltas is a very reputed company we were expecting a good response from it but we have 2-3 voltas ac in our house and they are not givgood service.if we were aware that its service is like this we had not purchased voltas ac.
take serious action about it or we will take higher action in tata.
rakesh nanda
[protected]

Dear All,
This is regarding the pathetic condition and irresponsible behaviour of voltas customer care. They did not even understand the customer situation .Whenever I called the got only one response that "ap nischint rahiye kal tak humare technician ap tak aa jayenge". I don't even know that they even do anything or not regarding my complaint. Actually the issue is as below


I have purchased Voltas Window 1.5 ton elite ac on 30th may 2012 and lodged a compliant on 5th may 2012 (12MY0501957) but till 12th night no body visited to my place and resolved the issue .Customer care executive are so irresponsilble and ill behaved to explain. I want the my issue to be resolved asap ,else I will be taking legal action by visiting consumer court personaly .They have commited their SLA to be 24 hrs. I also want some action to be taken on below customer care executive and the technician and inform me about the action taken
rachna
yogesh
aniket

Rajeev
Praveen


As I did not get any proper response from them, hence I am writing in mail to you all so that my issue can be resolved. I have purchased the ac as I work in night shift and I have to sleep at day time with peace but due to this I haven't slept calmly for so many days.
Also if these people can't provide the resolution in 24hrs then why to commit to customers. Recently I visited so many forum on which customer have submiited their complaint. All are suffering from same issue.
http://www.consumercourtforum.in/f5/voltas-air-conditioner-tata-group-companies-...⇄
http://www.consumercomplaints.in/complaints/voltas-ac-c46672/page/9#c1422002


I have purchased Voltas on the name of TATA and these people are so irresponsibly defaming the name of tata and their product.


I am writing this mail in a hope that somebody at voltas will understand my situation and will do the needful.