Voltas Complaints & Reviews

Sir,

I bought Voltas Split AC of 1.5 ton 3 weeks before and now it is not working properly. I haev complained it on Voltas customer care service and they are not treating it seriously. I want to complain the service quality of Voltas company and quality of products.

Please take a serious action against voltas company so that it must be fixed ASAP.


Thanks,
PritPal Verma
[protected]
Ludhiana

3 Split AC out of 8 split AC installed at Punjab National Bank, Model Town premises 1st floor, rohtak by M/S Pall & Company Rohtak vide bill no 12252 dated 20.08.2008 are not functioning at all due to failure of compressor & all are within guarantee/warranty period. We had lodged complaint with dealer M/S Pall & Company, 51-S.C.F., HUDA Complex Civil Road, Rohtak-124001 (Haryana) about 20 days back followed by personal visits to the dealer & service center (M/S Shri Ram Cooling Center, Prem Nagar, Jail Road, Rohtak) & telephonic calls averaging 5 to 6 every day except on sundays but compressors have not been replaced despite dealers false promises that it will be replaced within a day or so. Complaint no is available with M/S Pall & Company & when we took up the matter with Sh. Ashok Hasija (M. No. [protected]) the official looking after Haryana complaints we were informed that dealer had lodged complaint for 1 compressor which shows the casual attitude of the dealer. Sh. Ashok Hasija clarified that it never takes so many days for repalcement of faulty compressors & he assured that 1 compressoer had been made provided to the dealer & 2nd he is arranging from Gurgaon office which will reach in the evening. we appreciate the initative taken by Sh. Hasija but it is really painfull to know the casual attitude of local dealer & the inefficient services provided which gives a bad name to the company of such repute i.e Voltas. It is pertinent to mention here that all 3 ACs till writing of these lines have not been repaired & we are waiting for the company mechanic to repair all 3 ACs. Under these circumstances & the unbearable hot temp. specifically on 1st floor, it is expected that the company will take corrective measures for redressal of customer greviences specifically on local dealers/service centre casual attitude & inform us accordingly.

Chief Manager
PNB, RAB,
Model Town,
'Rohtak
[protected]/210924

I had registered a complaint [#495049 on[protected]] about water dripping out from my split airconditioner. I was assured of a technician visit within 48 hours by th ecustomer care .Nobody came .10 days later I called customer care to find out the case being closed since technicians were not able to reach me.
They opened another complaint [#508939 on[protected] ] assuring service.I spoke to a manager in customer care on[protected], who promised me a speedy resolution within 24 hours or refund of my money on the product.Nobody visited nor called me. I called cutomer care on[protected] to find the case was being closed yesterday with notes as technicians visiting my house and backend team confirming resolution of my problem.

NO SUCH THING WAS DONE. My problem with airconditioner still exists
Kindly help

Most humbly i ,amar harlalka resident of manoharpur have purchased two voltas ac of 1.5 ton from voltas company on 13.06.2012 and complaint no. 12ju1607546 .we have earlier asked for the installation of ac then from last week their representative have telling us that our man is coming next day but till now he has not come.but when we contact to the place and person related to installation then they are telling that there is not any such facility.So i request you to consider the matter and kindly take action strongly and quickly.

horrible ac with horrible service. defective ac since purchase. poor customer care service. no proper technician provided. since 3 months no proper hearing of complaints….complaints made at least for 10 times.
no further repair wanted.
company should replace this ac. and also pay for physical and mental harassment of a doctor.

Dear Sir/ Madam,
I had purchased two split AC from Asansol , West Bengal. The Dealer Name is Lila Sales, Bill No.554 dated 31st March, 2012 (Cell No.[protected])
The specification of the AC as follows -
1) VOLTAS SPLIT 3 STAR - GOLD.
RU - 4551339A12E006136
CU - 4511376E12e004454

2)VOLTAS SPLIT 3 STAR - GOLD
RU - 4551339A12e006233
CU - 4511376E12e004446

From the very beginning water is being leaked from the vent of both the ACs. The mechanic came but the problem remain same. The mechanic (Neraj) who was sent by the Lila Sales also told me that there is an manufacturing defect & both the machine need to be replaced.

The dealer stopped receiving my calls & Voltas toll free service provider telling me each time that the serviceman will come "Tomorrow" but that "Tomorrow" has not yet come.

Request you for your kind attention.

Thanks & Regards,
Shib Kumar Jalan
[protected]

Voltas water dispenser was purchased on[protected] in E-city, Musuem Road, Vijayawada-2 and it gone out of order on[protected].
Complaint was given on[protected]. Please arrange for the Service person immediately.

R/S,

I ( Dr. SEEMA BHAGAT ) am facing similar problem again , after running half to one hour AC- compressor did not get start again until we switch it off for half an hour and now after receiving back from service center fan is also making noise . Again we did request on customer care No. ie. - 12JU1600230 on 16th June . One service man visited to check the AC. and told us that senior person will visit next day to check again but sorry to say till date no body has turn up to solve our problem . Till date we have paid Rs.- 2050/- but it seems all in vein . I sincerely request you to look into the matter and make us trouble free in this summer . Since first complain it is going to be all most Three Weeks. Looking forward for a prompt action now. Kindly look into the matter.

Thanking you in anticipation.

Dr. Seema Bhagat

BG-1/50 , Paschim Vihar ,

N.DELHI - 110063
...................................................................................⇄
Details

Customer Name: seema bhagat
Customer Address: BG-1/50 Paschim Vihar New Delhi-110063
Postal Code: 110063
Contact No: [protected]
E-mail: b.[protected]@yahoo.com
Model Description: VOLTAS WRAC 1.5 ton VERTISE ELITE
Date of Purchase: 27/7/2008
Serial No: 4010876
Nature of Problem: Compressor not working.Hence no cooling since 2 days. Please Do the NEEDFUL. THANK YOU


Thanks
Voltasac Team

Mob. [protected]

Dear Sir,
My mother have done a complaint on 12 july for the fault on voltas ac but no one yet have come to solve my problem in this hot summers.she is a single women staying away from me may i request you to look into the matter. my complaint no. is 12ju1603639. please do the needful .
Regards,
Gaurav Sharma

Hello Sir,

I Betsy Mary Vinola, purchased a Voltas Split AC 1.5 Ton gold (2S) vide bill no. [protected] dated 11.6.2012 from M/s.

Vasanth & Co, 31/1 & 31/2 North Usman Road, T.Nager, Chennai - 32.

The AC was delivered to my address at Door No. 16, Forest Quarters, RajBhavan, Guindy on 12.06.2012. The next day 13.06.2012, a

Voltas technician by name Ambikapathy installed...

Dear Sir,

This is with reference to the Deep Freezer we have purchased in May'12. From the day one we are facing problem with this deep freezer. We have made a complain first time on 5th June'12 vide Complaint No.12JU0507418.

After that we have again made a complain on 7th June, 11th June, 12th June, 13th June & 16th June. Every time we get a reply that the problem will be soved by today itself. The name of the person to whom we have talked today is Mr. Viney.

It is very surprising that for a small complaint (Thermostate not Working) we have to wait so long. Now I am getting a feeling that I have selected a wrong product.

With this E-mail I once again I request you to please get the Freezer right by today.

Thanking you,

Your's faithfully,
YOGESH KUMAR
[protected]

Respected sir/mam,

1. My family use various electronics & appliances of TATA product and they are very healthy .But dear sir/mam previous year we had purchased AC with following details and it is not working properly neither the customer care of your company is listening to our complaints. we are fed up with your services .kindly look up into the picture so that we can get better results.

(a) appliance name RAC/WINDOW
(b) Brand Voltas
(c) Model/year 4010971/2010

Regards
Amandeep singh s/o Hony capt.Gurpal singh(retd)
hoshiar singhcolony,near bus stand
Khanuwan ,Gurdaspur.(punjab)

exteremely worsts and badest services ever recieved by voltas service center June 2012


Our A/C not working. we send on to the service station M/S ON SPOT AIR Conditioning (KAvi NAgar). they took A/C for a week and not responding when they deliver back. we called them up 20-30 times but we are getting satisfactory answer. The service engineer provided a fake number, that is not in use. And the service center mobile number are use to switched off when we use to call from our number and when we use other phone to call, they respond from that number. We are paying the amount of money they are asking for still not getting the desired service.

Regards,

Ankita

This is w.r.t.
Voltas 1.5 Ton Split AC
Installed at House No-1406, Sector-46
Gurgaon
COMPLAINT NO. [protected] (Dated April 10th, By Mr. Gunjan Sharma)

We have called Voltas numerous times on date 10, 13, 18, 21, and today 23 rd of April, for our AC problem. Every time we are told that a representative will visit within 2 working hours and our complaint is raised at priority. Paying a visit is distant dream to us rather no one has even bothered to call back or inform us anything. This (Email) is the last resort I am taking before moving forward. Can someone please look into this issue. I am planning to cancel all my future Voltas product Deals in my offices across. I know it does not affect you but wanted to make a mention of Korean (LG, Samsung) and Japanese (Hitachi, Panasonic) Ac’s and product services I get. They respond within a couple of working hours and pay a visit within one day.

Not sure what is wrong with Voltas or their Customer Service Executives for that matter

Next Mail I sent Them Still No response:

It’s about two months passed and my Problem is still not resolved. Worst my AC parts were removed and are taken away by service guys a month back. NO ONE from VOLTAS customer service has contacted me till date (Not even phone or email, except the one below from Ashok). The service guy says that they have no knowledge about the model that is installed, another guy said that Vertis Gemini is the worst Voltas model and nothing can be done about it.

Please note my AC was still under warranty when the case was opened. I have never signed and closed the case yet, still no one cooperates/contacts back. Hope someone does contacts back before winters. No one in this mail chain is even bothered to look into my case.

The after sale service of Voltas AC is really pathetic . I have complained numerous time for the non functioning of AC on the phone but nobody came to visit .They cancel the complaint automatically if customer don't keep track of the complaint . Anyways after a long wait of more than fifteen days a service man came . He inspected the AC and told me that the compressor has to be replaced . The compressor is still in warranty so I dont have to pay any charges for that . However just for visting he charged me rupees 350.00 . After that he told me the compressor will be changed within 2 days . After 2 days I called their local area service provider , Timex company to enquire about the status of the complaint , and to my shock the guy on the phone told me that my complaint has been cancelled because of no reason .The guy was talking to me like he is a sarkari babu . He told me to call the pathetic customer care again to register a fresh complaint and they will charge me for the gas filling charges if I want my AC compressor to be replaced . He told me the cost will be around 1700 rupees . Till today nobody has come to replace the compressor and calling them is of no avail . My complaint numbers are 12my3004294 and 12ju0603858 .

Hi Sir,

I am forced to raise a complaint against Voltas Tata as I am highly frustrated with their service and behavior.
I purchased in cash, a Voltas AC 1.5 Ton Split Air conditioner (Model Platinum 5S) on[protected].
Name of Shop:Reco Electronics, Durga market, Girja more, Asansol-1. (Phone NO:[protected]/2282569)
Details of AC: CBO code - 4501460
Voltas Service personnel: Gobindo Sutradhar

The Voltas service personnel was supposed to complete the installation in next 2 days.
They had set up the indoor component on next day but the outdoor compressor component is not yet clamped or fitted . They have just laid out the compressor on the roof top without any support,
running the AC provisionally and hence it is prone to damage or falling off at any moment. They had assured they will come the next day and finish off the the full installation.
It is going to be 3 weeks now yet even though we have paid off the total installation charges as well as additional service charges to the company people, they are least bothered to identify me as a customer.

I take this as an act of FRAUD and customer mental harassment.
I request you to take strong steps against this. I am currently unwell and under Doctor's treatment at Kolkata and they are not even attending me or my daughter's repeated requests.

I want my AC installation service to get completed properly
in next 1 working day or else if not done then the company must pay me compensation for the damages and replace the full compressor and associated unit.
I want them to replace the compressor outdoor unit in case it gets damaged in
windstorm/gets stolen/ or any other form of loss to it.

Please take this request as early as possible.

Thanks & Regards,
Sujit Maji
Mob: [protected]
Asansol, Burdwan
West Bengal

To,
Mr. Sanjay Johri
CEO
Voltas India Ltd.

RespectedSir,

EXCLAIMER”I Mr.Bhavanesh Chopra bought VOLTAS SILVER 1.5 Ton 3S AC from Atul Radio House on 05/05/2012.
SR. No. of the ac is 45111375A12D001551 costing INR 27,000.
I installed my ac within 5 days of purchasing and since than I am facing problem with my outdoor unit which is making very loud noise hence causing disturbance. I called Customer Care and filed my complaint on 20/05/2012. My complaint no. is 12my2000866. An engineer from Voltas came to enquire about the problem, after all the check ups he told us that the problem might be caused due to incorrect installation so he will send installation people to check. After that,the installation people came and fitted the unit properly again but still there was no change or improvement in the unit so they told that they will send the engineer again but no one came. Then we again called Voltas Customer Care and after that also we didn’t got any reply we again called your Voltas Customer Care than your engineer came and checked the ac again and told us that there is a problem in the manufacture only and they took away the unit and told us that the new unit will be given to us. But as we faced the same problems before so for our satisfaction we noted the serial no. of the outdoor unit i.e.4511375k12d001451 without their knowledge. After 1 week they brought back our new unit but before installation when we cross checked the serial no. it was the same as noted before so when we enquired about it from the people who brought it they first denied that the unit is old one and told us that they have brought it from the warehouse a new piece but after sometime they told us the truth that it was the old unit only and they have just washed the old one and replaced the part and brought back to us. Then they installed the unit but the problem was as it is there it was still causing a lot of disturbance and they were not ready to accept that the problem has not being resolved. After that we called Mr.Om Tyagi on the same day i.e. 13/06/2012 and asked him to have a home visit so that the problem can we resolved,he promised us to visit us on FRIDAY 15/06/2012 but we got no response from him than we called him in the evening again on Friday he promised us to visit on the same day only so I waited whole day for him at my place only as I am a buisenessman so I also have my shop and I could not go there and had loss just because he has to visit my place but after all this also he didn’t visited my place till today i.e. 17/06/2012.
PERSON WHOM I CONTACTED FOR MY COMPLAINT AND GOT NO RESPONSE FROM ANYONE and moreover when I called the customer care again WHAT I GOT TO HEAR IS THAT without my knowledge the complained has been closed. Im listing you the contacts below whom I contacted:

1. Mr. Ajitabh [protected]
2. Mr. Akilesh [protected]
3. Mr. Shyamdev [protected]
4. Mr. Om Tyagi [protected]
5. Mr. Sanjeev Kumar(Branch Service Manager Ghaziabad UP West) [protected]
6. Mr.Mahesh [protected]
7. Customer Care [protected],[protected]”
IF MY COMPLAINT DOESN’T GOT RESOLVED WITHIN 24 HRS I WILL FILE A CASE AGAINST VOLTAS IN THE CONSUMER COURT.

Hi

We had purchaed a new AC fron Noida Sec 18 Delaler for Voltas on 3rd June'12. Its not working properly since installation. Since 5th June we have complaint raised (12ju0500214). Swing is faulty, cooling is not proper but no one is helping in this case. We need replacement. PLs help.

Hello sir,

I had bought the voltas Split AC 1.5Ton GOLD (3star) on[protected]. Till now i had more that 4 complaints and the last complaint is made on 28th May 2012 ie: water leakage at the indoor unit and gas is completely leaked this is the 3 time my AC having the same problem. My complaint NO: 12My2800257. Complaint made on 28th May 2012. now the date is 13th june 2012 till now i didn't got the service person to service i had called the voltas complaint cell more than 20 times but didn't got any response. Please let me know further and help to solve my problem. Else advise me on how to make a complaint in consumer court. thanks

Regards
Sakthi

Sir/Madam,

Recently i have purchased 1 Ton 5 Star split AC from voltas(maruthi Aircon) , Teynampet. When i place the order the sales person shown different model[protected] ,but i got the different model ( at the time of delivery).

Temperature display unit was placed in the middle of the unit in which they delivered . But, when i look this model in Voltas (office ) this unit was placed in right side corner on the indoor unit.I have confirmed about the same with sale person ( Mr Umesh) at teynampet , voltas office.chennai.

When i call and discuss about the same after delivery he told that , this is the one we are getting.

Please find the required details attached.

Order date : 2/6/2012
Order no: 120511

Invoice date :8/6/2012
Invoice No : 129908

Model offered during purchase : 4501445

Model delivered :

1 Ton Silver Evaporating unit(5s-1) ( INDOOR UNIT)
CBU code : 4501510
ODU code : 4551389

Condenser Unit ( 5s-1)
CBU code : 4501510
ODU code : 4511426

THIS MODEL IS NOT LOOKING GOOD AND TOO SHORT < NO COOLING after running 2 hrs !!!!