Voltas Complaints & Reviews

To
Managing Director
(Voltas, Service Station New Delhi)

This is to inform that I Raksha Gupta, mobile no [protected] is registered user with Voltas.I purchased a window A/C Model- Vertis Elite, Size-1.5 ton, Power Saver-2 from Voltas last year on 19/06/2011.

I suppose as per your warranty scheme you provide 2 free services which are to be availed once before 6 months and second before 1 year.

Therefore my second free service was due with Voltas for which I’ve been complaining since 29th May 2012(before the expiry of my 2nd free service} . I made 7 complaints till 15th June 2012 for which I’ve been given a complaint number I.e. (12MY2908665). Every time I make a call I was promised that so and so technician will reach me in next 24 hours, but nothing happened like that.

After so many days I found that the compressor of my A/C was not working properly, so once again I registered my complaint with Voltas (complaint number 12JL1604162) regarding the faulty compressor and service. And finally after so much struggle a Voltas technician arrived and after configuring the problem he came up to this thing that the problem in compressor is due to service and denies do give the free service of mine even after mentioning the complaint no and repeatative conversation with Voltas customer care executives. Moreover he was behaving badly and in abusive manner too.

I request you to kindly take some action and process my complaint further and provide me all those services that I deserve. Hope to see a positive attitude from your side.

Thanking you,

Raksha Gupta
97/98 Model Basti Near Filmistan Cinema ground floor
New Delhi-110005
Mobile No- +91-[protected]

Hello!!

I had bought a Voltas split 2 ton AC last year on 28.09.2011. The
first service happened in June this year on 03.06.2012 after my
complaint . The complaint number given to me was 12JU0207591. The
report after the first service ( service report number - 610 ) said
that the gas content is on the lower side and someone from Voltas will
be coming in the next two days to address the problem. No one came
till date. Its been almost 45 days since that visit. Post that I made
a complaint again on 14.07.2012 . The complaint number given was
12L1400461. Someone came last night at 9.30 pm and gave the assurance
that he would come the next day i.e today morning in between 11 to 12
noon and do the needful. He prepared the report saying that the gas
charge not done and will be done the next day.

No one has come till now and now . The concerned person Manoj ( the
service person ) allocated some other jobs for today to the
technicians and despite the assurance my work has been left
unattended. Now I am being told after the followup that the same will
be done on Wednesday.

This is absolutely not acceptable by any standards. It should not be
taking 5 days for these small jobs and that too in the peak season.
And moreover I would also want to highlight the rude and arrogant
behaviour of Manoj Kumar . Such kind of misbehaviour is not
acceptable in customer service.

I request you to take an immediate action in this case and also
ensure that the customers do not suffer because of such erratic
behaviour of the service staff.

Rgds

Sanjay Singhal

Got 1.5 Platinum Voltas Window AC purchased on 05th July 12 which got shipped on 07th July with missing remote, missing user nmanual, missing warranty card and missing Tray. One of the Grills is also broken that controlls the Air Flow. Called the dealer and Voltas customer care number of times however noone is bothered to help. Please help to get this fixed.

Complaint No.: 12JL0905938 (Provided by Voltas Customer care).

Regards,
Deepak Sharma
[protected]

I had bought a voltas ac from Union Radio, Sadar Bazar, jalandhar cantt in jun 2011. On 15 May 2012 I rang up the toll free no of the co and asked for the free service as well as check up since the product was within the warranty period( 1 yr). My complaint no as given was 12MY1500739. I got a call from local rep asking for the address and he assured me of the work. however despite waiting for 7 days when no one came i again spoke to the toll free no who apologised and assured action. like this i spoke twice again to the toll free no over next one month. this time they told me that as per their records their rep has confirmed that he visited the house and the complaint has been attended to by some other agency. I spoke to the supervisor at toll free and told them that their rep should have taken in writing from me as also taken the free service leaf from the booklet in case the work was done. HOW EVER ACTUALLY NO ONE VISITED MY HOUSE. the supvr assured me of redressal however kept fighting for more than month but got no response. FINALLY ON 27 JU I WROTE a mail to the co at [protected]@tata-bss.com giving out details. i got a mail back saying that my complaint no 12 JU0500358 is attended to as per records and is closed. they also asked me to confirm if the fact was correct so that they can take remedial action. THE COMPLAINT NO REF WAS WRONG, HOWEVER i wrote back saying that no one has attended my complaint. i again reminded them after 3-4 days but till date have got no communication from the co nor have they repaired my ac.

may i like to bring out that such reputd co like TATAS are showing utter disregard to consumer rights. they should be penelised heavily and made to pay punitive fines. i dont look for the money and such fines can be deposited in PM relief fund but the co should feel the pinch of ignoring consumer rights. all i want is repair to my ac.

regards COL MS GILL
TELE [protected]

We bought 02 Voltas ACs in April 2007 which had a warranty of 05 years. We called Voltas for servicing in March 2012 Their engineer came and serviced both the ACs but 01 Acs started giving lot of trouble. After making atleast 20 calls the engineer was sent again ( we have to pay Rs 350 /- for their every visit) and fixed it temporarily but again there was no cooling. We then paid another 3,000 rupees for gas filling etc in June 2012 but after some time same problem started of no cooling. We were then asked to replace or repair our stabilizer which was also done by us but of no use.

Again after lot of shouting they sent the engineer back in June 2012 who took the AC with him .Today after 01 month they are not returning the AC and without even asking us they are now saying that they have replaced the compressor which was under warranty till April 2012 and now they have raised a bill of Rs.9000/- ,which is not acceptable to use.

We have been requesting them to return the Ac without the compressor but to no avail. How can Voltas service center blackmail their clients like this and now not even replying to our phone calls.

Dear Sir/Madam,



This is to inform you that I had launched the complaint for my voltas AC platina model dated 20th May 2012 bearing complaint number 12MY2001606. Regarding the same I had also contacted Mr. Kinjal Mehta(Sales Manager) But till date I have not got any reponse from the company. the complaint is regarding Front Panel Damage. The product is still Under warranty. Please Respond me at the earliest



Thanking You,

Your's Faithfully,






Amar Prabhakar Kuvalekar

I had bought a water cooler from a local dealer in August 2011 and from than till date i have four times major leakage problems. It is a hospital and really it is very very tough to handle things. Complain nos 11 dc sl 0102336......12 jl 0306582........12 fb 1200422...............12 mr 2105359..............please do look in the matter or please replace the thing if it is really defective...........looking forward for a early response..........DR NITESH AGRAWAL...........[protected]

Problem Statement:
Cooling problem with my newly purchased Voltas window AC

Description:
I have been facing cooling issue with my newly purchased voltas window 1.5 Ac. Details of the the complaints logged in so far:

1> 12JU1803398 logged on 18th June 2012 : The mentioned complaint has been closed stating the there was no response from the customer, irony here is that a engineer with contact no [protected], did speak to me & visit my place for the rectification on 20th June afternoon. Upon being informed that there is no electricity & being requested by my parents to revisit after a he misbehaved used loose words with them. He also misbhaved with me over the phone & the problem was never rectified.

I am unable to understand that how can a engineer be so rude & use harsh words with customers & despite all this call gets closed on the grounds that there is no response from the customer.

2> 12JU2307097 logged on 23rd June 2012 : Its been 5 days now and the mentioned complaint has not been attended so far despite the fact that I am repeatedly following up with your call center about the complaint. Last night I have a call with TL - Tiruptati & briefed him about the problem & requested him to get this attended by today without fail, has not resulted so far as no one has either tried contacting or reaching my place.

I am really surprised to see the kind of services you guys extend to the customers & the quality your engineers maintain when reaching out to the customers. The complaint stands unattended so far....

Sir,

I bought Voltas Split AC of 1.5 ton 3 weeks before and now it is not working properly. I haev complained it on Voltas customer care service and they are not treating it seriously. I want to complain the service quality of Voltas company and quality of products.

Please take a serious action against voltas company so that it must be fixed ASAP.


Thanks,
PritPal Verma
[protected]
Ludhiana

3 Split AC out of 8 split AC installed at Punjab National Bank, Model Town premises 1st floor, rohtak by M/S Pall & Company Rohtak vide bill no 12252 dated 20.08.2008 are not functioning at all due to failure of compressor & all are within guarantee/warranty period. We had lodged complaint with dealer M/S Pall & Company, 51-S.C.F., HUDA Complex Civil Road, Rohtak-124001 (Haryana) about 20 days back followed by personal visits to the dealer & service center (M/S Shri Ram Cooling Center, Prem Nagar, Jail Road, Rohtak) & telephonic calls averaging 5 to 6 every day except on sundays but compressors have not been replaced despite dealers false promises that it will be replaced within a day or so. Complaint no is available with M/S Pall & Company & when we took up the matter with Sh. Ashok Hasija (M. No. [protected]) the official looking after Haryana complaints we were informed that dealer had lodged complaint for 1 compressor which shows the casual attitude of the dealer. Sh. Ashok Hasija clarified that it never takes so many days for repalcement of faulty compressors & he assured that 1 compressoer had been made provided to the dealer & 2nd he is arranging from Gurgaon office which will reach in the evening. we appreciate the initative taken by Sh. Hasija but it is really painfull to know the casual attitude of local dealer & the inefficient services provided which gives a bad name to the company of such repute i.e Voltas. It is pertinent to mention here that all 3 ACs till writing of these lines have not been repaired & we are waiting for the company mechanic to repair all 3 ACs. Under these circumstances & the unbearable hot temp. specifically on 1st floor, it is expected that the company will take corrective measures for redressal of customer greviences specifically on local dealers/service centre casual attitude & inform us accordingly.

Chief Manager
PNB, RAB,
Model Town,
'Rohtak
[protected]/210924

I had registered a complaint [#495049 on[protected]] about water dripping out from my split airconditioner. I was assured of a technician visit within 48 hours by th ecustomer care .Nobody came .10 days later I called customer care to find out the case being closed since technicians were not able to reach me.
They opened another complaint [#508939 on[protected] ] assuring service.I spoke to a manager in customer care on[protected], who promised me a speedy resolution within 24 hours or refund of my money on the product.Nobody visited nor called me. I called cutomer care on[protected] to find the case was being closed yesterday with notes as technicians visiting my house and backend team confirming resolution of my problem.

NO SUCH THING WAS DONE. My problem with airconditioner still exists
Kindly help

Most humbly i ,amar harlalka resident of manoharpur have purchased two voltas ac of 1.5 ton from voltas company on 13.06.2012 and complaint no. 12ju1607546 .we have earlier asked for the installation of ac then from last week their representative have telling us that our man is coming next day but till now he has not come.but when we contact to the place and person related to installation then they are telling that there is not any such facility.So i request you to consider the matter and kindly take action strongly and quickly.

horrible ac with horrible service. defective ac since purchase. poor customer care service. no proper technician provided. since 3 months no proper hearing of complaints….complaints made at least for 10 times.
no further repair wanted.
company should replace this ac. and also pay for physical and mental harassment of a doctor.

Dear Sir/ Madam,
I had purchased two split AC from Asansol , West Bengal. The Dealer Name is Lila Sales, Bill No.554 dated 31st March, 2012 (Cell No.[protected])
The specification of the AC as follows -
1) VOLTAS SPLIT 3 STAR - GOLD.
RU - 4551339A12E006136
CU - 4511376E12e004454

2)VOLTAS SPLIT 3 STAR - GOLD
RU - 4551339A12e006233
CU - 4511376E12e004446

From the very beginning water is being leaked from the vent of both the ACs. The mechanic came but the problem remain same. The mechanic (Neraj) who was sent by the Lila Sales also told me that there is an manufacturing defect & both the machine need to be replaced.

The dealer stopped receiving my calls & Voltas toll free service provider telling me each time that the serviceman will come "Tomorrow" but that "Tomorrow" has not yet come.

Request you for your kind attention.

Thanks & Regards,
Shib Kumar Jalan
[protected]

Voltas water dispenser was purchased on[protected] in E-city, Musuem Road, Vijayawada-2 and it gone out of order on[protected].
Complaint was given on[protected]. Please arrange for the Service person immediately.

R/S,

I ( Dr. SEEMA BHAGAT ) am facing similar problem again , after running half to one hour AC- compressor did not get start again until we switch it off for half an hour and now after receiving back from service center fan is also making noise . Again we did request on customer care No. ie. - 12JU1600230 on 16th June . One service man visited to check the AC. and told us that senior person will visit next day to check again but sorry to say till date no body has turn up to solve our problem . Till date we have paid Rs.- 2050/- but it seems all in vein . I sincerely request you to look into the matter and make us trouble free in this summer . Since first complain it is going to be all most Three Weeks. Looking forward for a prompt action now. Kindly look into the matter.

Thanking you in anticipation.

Dr. Seema Bhagat

BG-1/50 , Paschim Vihar ,

N.DELHI - 110063
...................................................................................⇄
Details

Customer Name: seema bhagat
Customer Address: BG-1/50 Paschim Vihar New Delhi-110063
Postal Code: 110063
Contact No: [protected]
E-mail: b.[protected]@yahoo.com
Model Description: VOLTAS WRAC 1.5 ton VERTISE ELITE
Date of Purchase: 27/7/2008
Serial No: 4010876
Nature of Problem: Compressor not working.Hence no cooling since 2 days. Please Do the NEEDFUL. THANK YOU


Thanks
Voltasac Team

Mob. [protected]

Dear Sir,
My mother have done a complaint on 12 july for the fault on voltas ac but no one yet have come to solve my problem in this hot summers.she is a single women staying away from me may i request you to look into the matter. my complaint no. is 12ju1603639. please do the needful .
Regards,
Gaurav Sharma

Hello Sir,

I Betsy Mary Vinola, purchased a Voltas Split AC 1.5 Ton gold (2S) vide bill no. [protected] dated 11.6.2012 from M/s.

Vasanth & Co, 31/1 & 31/2 North Usman Road, T.Nager, Chennai - 32.

The AC was delivered to my address at Door No. 16, Forest Quarters, RajBhavan, Guindy on 12.06.2012. The next day 13.06.2012, a

Voltas technician by name Ambikapathy installed...

Dear Sir,

This is with reference to the Deep Freezer we have purchased in May'12. From the day one we are facing problem with this deep freezer. We have made a complain first time on 5th June'12 vide Complaint No.12JU0507418.

After that we have again made a complain on 7th June, 11th June, 12th June, 13th June & 16th June. Every time we get a reply that the problem will be soved by today itself. The name of the person to whom we have talked today is Mr. Viney.

It is very surprising that for a small complaint (Thermostate not Working) we have to wait so long. Now I am getting a feeling that I have selected a wrong product.

With this E-mail I once again I request you to please get the Freezer right by today.

Thanking you,

Your's faithfully,
YOGESH KUMAR
[protected]

Respected sir/mam,

1. My family use various electronics & appliances of TATA product and they are very healthy .But dear sir/mam previous year we had purchased AC with following details and it is not working properly neither the customer care of your company is listening to our complaints. we are fed up with your services .kindly look up into the picture so that we can get better results.

(a) appliance name RAC/WINDOW
(b) Brand Voltas
(c) Model/year 4010971/2010

Regards
Amandeep singh s/o Hony capt.Gurpal singh(retd)
hoshiar singhcolony,near bus stand
Khanuwan ,Gurdaspur.(punjab)