Voltas Complaints & Reviews

Hi, I have requested for my Voltas Split AC for service in Voltas help line on 14th May with ref ID 13my1400622. The call was handled by Vinod trading . It was very pathetic experience for getting AC serviced by authorized service center. the service technician came and done very minor work like filter cleaning for indoor unit and flushed 4-5 Lt of water on the outdoor unit. He charged 500 rs from my old parents and misbehaved when resisted by my fathe. Receipt no is 260 dated 16th may. The matter was highlighted to owner of service center Mr Vinod and to the Voltas service help line but no response from them past 10 days.

With my worst experience of Voltas service , i advice all of people not to buy Tata products as they are only interested in selling but not providing the services.

regards,

Neeraj Jain
[protected]

I had made complaint about problem in Voltas Split AC more than 10 days ago but still no Service Technician has yet visited. Despite several reminders to customer support still they have not sent their technician all they say is that it's under processing . Worst support even after spending so much on their premium range of products.

dear
I have lodged a complaint on sunday 26th May,2013 for my water cooler 150 / 150 liters at Gurdwara Singh Sabha, Gali no.4 A Block, jagat puri delhi-110051 vide complaint no. 13my2609676 but no body is responding
your customer care call number is always busy and phone gets disconnected

The worst service i have received ever in my life.i raised a complained on 05/08/2013 ,because my ac comp raiser was not working.they came after 2 days to check it. after 7 week they picked my ac n gave me back after 17 days n still
the issue is same. my ac comp raiser still not working properly. i called them again n they took 2 days more fix it. I have spoken to ur area manager Mr. Om kumar tyagi ,n he also gave the wrong commitment connective 5 days he was
saying that u will get ur ac today n it came after 4 dayswhat he committed. n ur home care manager mr. ashu khan was so rude n always giving me excuse that v don't have man power or now we don't have transport to drop ur ac.
as u know its too hot over here n i have small baby n just because of my ac is not working he got ill .It was pathetic experience that u provided me n now i am planning to never go with voltas product i n future n i will suggest
the same thing to my friends n relative as well.i am planning to raise a complain against u on consumer court also. so please improve ur after sales service n take proper action against ur home care company n compensate me
as well for these all incontinence.

regards
amit verma [protected]

I have recently purchased Voltas Airconditioner before 3 months. I come across there is a poor customer support as i have register a complain to them regarding "No cooling". when i called up the help line [protected], executive answered my call and not even fully identified the issue, but said that i need to pay Rs 400 as service charge as i was not under warranty. So i informed him to check properly as i had purchased Voltas product before 3 months as i have 1 year of warranty. Again he checked and said sorry, You are under warranty and our executive will come with in 24 hrs to service the AC. I really appreciate that with in given TAT an executive visited home named "Kesavan", who even doesn't know how to write my name,address & issue in english and i think so he doesn't know any thing about AC too. he said "Gas has been leaked,& need to be replaced". this happen on saturday. He said sunday will be holiday and monday surly he will send a executive to rectify this issue. I too agreed. Only monday evening he (Kesaven) called to my number and enquired about the address, Even i too guided him the route and once he reached my home, he said "Oh, i have checked the issue on saturday & found out there was a GAS LEAKAGE, i forgot to submit the form to concern team and he said he will do it and surly tuesday an executive will come. till now there is no proper response from them. Kesavan saying that there is no service person available in this location so informing me to wait for some time. I have been patient for 3 days and day by day they are making me & my family irate.

Regards
Prabhu

I purchase voltas ac in rathna fan house. Installation tech came only after 3 days of delivery.
Installation tech found that plates, remote control and some od the things are missing in the package.
It seems to be already opened package. I contacted the customer care and was told that they will take request and provide the missing items on approval.I asked them to replace full package and I am waiting for 1.5 days and still no reply and they are asking to wait till they get the reply. There was no reply from rathna also. Worst shop I aver purchased...

Hi Sir,

I am writing this to complain about pathetic Service by Voltas. Kindly look into it and help me.

I unfortunately bought 1.5 ton AC from Voltas last year. Few days back, it stopped cooling at all. Below are the series of events since then:-

1)I called in Voltas and submitted a complain of it and also submitted the request for generic service on 11th May.
2) A technician came to visit us after couple of follow up calls and he told that compressor had some leakage causing the gas to be leaked. He promised that someone would get to us on the same
day or next day.
3) The technician mentioned that he doesn't have generic service request for my AC so one of my
request was already lost by now.
4) No one even called back. I called the technician back who gave me one of the direct number which always comes as switched off.
5) I called in the helpline again few more times and escalated the issue to level two couple of times. As always, I got assurance for resolution on same day.
6) As usual, no one called me back or came in.
7) Till now, I have escalated the issue to level 2 manager 4 times, level 3 once and with level 4 once (which as per them is the highest level of escalation).
7) Mr Ashutosh, level 4 and highest level of escalation promised that the issue would be resolved by Monday, 20th May, afternoon for sure. Again, no call back or visit.
8) The frustrating and ridiculous part is that every executive says that they understand the situation which seems like they are making fun of the customer since ultimately there is no
action at all but only big assurances.
9) I called them twice during night time where there senior most executive Mr Vikas again gave me many false assurances. He told that I for sure dont need to give any callback to them and the issue would
be resolved but there was no action again. Vikas was too rude while talking.
10) When I asked his manager number, he gave me the procedure to find area sales contact number, I tried the area sales manager number 4-5 times but the number always showed engaged.
11) I asked them to admit that they can not fix the issue and if they could close my request. Adding to frustration, the senior folks as well as the juniors were happy enough to agree to close the request rather than taking care of the request.
12) I have made total 12 calls to the helpline till now.

I stay in Gurgaon which is burning at 46 degrees - I have a one year daughter who has been crying every night due to heat. I had to finally buy a new cooler yesterday since I am hopeless now. This
has been the worst service that I have seen in my life. I have wasted so much time. Couple of weekend have been wasted waiting for the issue resolution. On one of the weekend, I had to cancel visit to a family event expecting that some technician would come and solve the problem. On another weekend, I had to swap my official activities with another colleague of mine which caused me further financial loss. It has caused too much mental stress.

The issue is still unresolved and I have not got any call back from Voltas yet. Kindly look into the matter and help me to resolve this issue.

Thanks,
Sumit

I have buy ed 2 split ac of Volta's on 27/6/2012 ,the engineers installed the ac around on 3/7/2012. after they have installed all the ac..in one of split ac the cooling was not their.so I called up the customer care and lodged a complaint..the engineers came makeda report that gas leaked from your ac,other engineers will come and fill the cooling gas again.the other engineers came and filled the gas..at that time cooling was perfect..after few days same cooling problem occurs in that same ac.at that time I was not able to Volta's because I have to go somewhere else which was important to me.in around November or December i complaint again ,,same the engineers come and still same problem occurs...till now i have called up ur engineers up to 4 to 5 times to my house to fill that gas in my ac...that's making me angry....so please i humble request to to change my ac this time not aging fill the gas.......OK

and my second complaint is that the second ac which i have bought few moths earlier some of his wires were eaten up by a rat...i called up the engineers for that also...firstly they come..opens the ac and goes away by ac that Will come tomorrow for replacing the motor that restored.i said OK...Around 1 months later not 1 day... a engineer came to my house saying that sir we have to take out your motor and then will fix it by 2 or three days ......this was around 2 weeks earlier ....that engineer gave his manager number also to me...to get in contact with him ...till i haven't got a call from your engineers or by your manager .........please help me out with this.....

I HAVE PURCHASED A VOLTAS 1.5 TON AIR CONDITIONER ON[protected] FROM ELECTRONIC PARADISE (NORTH) LAXMI NAGAR DELHI-110092.
FROM THE FIRST DAY THE MACHINE IS NOT WORKING PROPERLY I HAVE COMPLAINED VOLTAS THAT THE AC IS NOT WORKING PROPERLY THEY SENT A MECHANIC,(1) HE CHECKED THE AC AND TOLD THAT AC IS NOT WORKING PROPERLY DUE TO LOW VOLTAGE OF POWER. (2) AGAIN I HAVE FACED THE SAME PROBLEM AND CALL TO VOLTAS AGAIN THEY SENT MECHANIC NOW HE TOLD ME THAT THIS IS DUE TO VENTILATION PROBLEM, THE AC NEED LARGE SIZE OF VENTILATION AND HE GONE. (3) I AGAIN COMPLAINED TO VOLTAS FOR SAME PROBLEM AS USUAL HEY SENT THE BOY HE CHECKED THE AC AND TOLD THAT THERE IS NO GAS IN COMPRESSOR SO THAT THE AC IS NOT WORKING. THEY TOOK MY AC FOR FILLING THE GAS TO THEIR NEAREST SERVICE CENTER AND AFTER 2 DAYS THEY REINSTALLED THE SAME AC. STILL THE AC IS NOT WORKING PROPERLY ONCE TRIP THE COMPRESSOR IT WILL NOT NOT RUN AUTOMATICALLY. PLEASE LOOK FORWARD MY PROBLEM.
REGARDS

I have purchased a voltas ac- split ac, around a year back, after the first year o[censored]sing the ac i have started getting trouble with the ac- in this hot summer it has started throwing hot air.
I have complained to the service center and the mechanic has not been able to resolve the problem. the service center person has visited my premises thrice and it is very unfortunate there is no resolution.
when a customer buys a product from very well reputed brand by spending his hard earned money and it goes faulty in just year is unheard and unexpected.
From this forum i would like to highlight the manufacturer instead of making tall promises and spending crores in advertising they should look at the product quality.
I have also placed a complaint on the company website - yet to get a response.

thanks Naveen Mutreja

It gives me immense pain while informing that I had purchased a 1.5 Ton voltas invertor PANACHE split airconditioner in July 2009. During the year 2012 in the month of April my this aircondtioner showed the problem as E-6, which I had complained to your service centre and your authorised service centre HVAC Solutions had rectified/repaired the PCB of the aircondtioner on 5/5/2012 and charged a sum of Rs 4000/- from me. After few days again a problem started in my aircondtioner and the problem was displayed as E-4. I again called complained to the call centre and the same service provider attended the problem and stated and that gas is short in your aircondtioner and topped up the gas and charged Rs 1800/- from me. However the same problem was displayed after 3-4 days. I again contacted the HVAC Solutions many times but they did not turn up for the rectification of this problem.

Now this year also in the month of March 2013 on 25/3/2013 I have lodged a complain vide complaint number 13 MR 2505926 and as no one turned for this complain rectification hence I again complained vide complaint number 13 AP 0805614. On 8/4/2013 the engineer of M/s Cool Lite Referigeration visited my house and took the indoor PCB for repairing and then on not tracing of the fault took the indoor motor for repair and then again after one week he took the outdoor PCB as again he was not able to track the problem of my aircondtioner.

Subsequently the engineer on 30/4/2013 stated and that this PCB cannot be repaired and it has to be changed and we have put the reqeust in the Voltas company . However the engineer said that PCB is not availble in the Voltas company and you speak to the area manager Mr. Rajeev Ranjan (Mobile No. [protected]). Subsequently I speak to him on 6/5/2013 and he promised me to speak in the company. As there was no output hence I again contacted the area manager Mr. Rajeev Ranjan on 7/5/2013 to rectify/resolve my problem, but he said that it will take one week.

Through the above it is evident that I had been harassed a lot and then also there is no output. Further the second/other dealer says that the top up gas provsioned by first dealer does not use to be avaible in this mode and gas cannot be topped up hence it smells that I had been charged wrongly for the top up gas. Further the visiting engineer also said that this aircondtioner is worst airconditioner of votas and voltas could only sale 2 to 4 pieces of this model and all equipments are facing the same problem.

This hard faced problem has tronished the image of Voltas in my mind and further the visiting engineers have admitted that they never worked on this model and never charged for the gas 410-A. I have already spent a sum of Rs. 6000/- but there is no positive output rather it has compelled me keep dry in this hot summer with the hope that this aircondtioner will be repaired either through a day or two.

Today i.e on[protected] the PCB was fixed after repair but AC is not still working and shows F2

this is reference to the complaint number 13my0900411 with Voltas service center . I have an comprehensive AMC with the company but after tring for three longmonth they have attend to my query and one day someone come took my indoor unit and for four days no one respond to my call and now I am in a soup about the fate of my indoor unit. Pls be careful with the service gurantee of these big companies.

I purchased voltas window ac model 182 dlx Serial No-4011092a13c004389 on 7/5/2013 from Prince Electronics Nangloi. I installed that on 8/5/2013 as i on it makes sounds. i make complaint next day technician came and adust cooling coil. but sound remain. He checked and said it comes from compressor but done nothing and gone. next day i called customer care and again technician came and checked but nothing done. problem still remain. till 15/5/2013 three times i made complaint but problem was not solved. They said this type of sound will come.

pl solve the problem as the ac is new. Pl check the compressor or replace my ac.

Voltas vertis classic model being purchased from era radios 2 years back but since last three months ac's pcb is not working which was handed over to Mr virmani at Reliance Refrigeration rajendra nagar three months back.

Its being three month i have been continuesly keeping a regular followup between Mr Virmani and Mr Tyagi ([protected]) from voltas gaziabad. where i only get a stupid response sab ho raha hai jaise hi ho jaega hum bata denge.

but yesterday i got my defective pcb back with a response now nothing can happen this AC is for nothing now because the pcb is not in stock with them.

This type of irresponsible service was not expected from such a reputed company like VOLTAS.

Please arrange to help what should i do with this ac now.

I had purchase a Voltas split AC 5 star 1.5 ton dated 2/2/2013. I am facing cooling problem with this AC. AC is not able to cool the room below 27 degree in day or night duration. i had also communicated with the customer care guys and they had locked a complaint (13my0504480) on date 4/5/2013. customer care guys told me that you will receive a technical executives call shortly. But till date i had not received any call from technical support and none of the guys come to my home to see the AC problem. daily i am calling customer care and no solution. Please help me.

I would like to share matter with you on the pain, me & my parents went through due to abusive words shared by your representative & that too due to miscommunication held between your internal departments. I called up your service centre on 6th May to register complaint of my AC on non-cooling but when they told me service charges i immediately withdrew my complaint & have registered it with TATA Croma under extended warranty scheme which i purchased along with AC in July 2011.

To my surprise, i received a call today morning from a representative with lot of traffic noise at the background inquiring my home address. Since i was in my office, i explained him the route & shared my parents no. if finds problem in locating the same. While he is done with service of my AC & asked for service charge then we got to know that the person is from VOLTAS because with CROMA it is free till July'14. When we clearly denied that we never booked any service with VOLTAS neither i received any intimation on SMS then your person started arguing with my parents & started shouting onto them that he will escalate to senior management & no one will ever visit your home on future. If ever, you will find your problem in compressor then we won't show our face.

Me & my parents had terrible experience & i need apology letter from Voltas

I have purchased voltas AC last year in month of march it had been used hardly for four months an within this tenure the AC fan brooked five times
many times i requested and had done complaint also but i have not been provide with any stable solution every time they come and after oll of fights they just change a plastic fan then again it breaks.
Details:voltas ac 2.0 ton with bb 5.0kva stablizer date of purchse :19/03/2012 form rajat electronics invoice no:5934


From Surekha
[protected] surekha.[protected]@gmail.com

My Complaint no is 13ap2702905 compressor of ac is not working and My ac is under warranty , but company does not change timely i am totally harased First complaint is
13ap2406110
on 26/4/13 with ravi
13ap2702905
27/4/2013 with uday
13ap2702905
Mr ali on 29/4/2013

Respected sir,
being an trustworthy and aware consumer ,i want to locate your eyes on my problem regarding with your product VOLTAS SPLIT 1.5 TON A.c. .sir as i had filed complaint on your custmer care services and they had assure me to replace the compresser .my a.c. do not cool a bit .sir i had choose your product with full of trust but all gone vain sorry to say but this is true.my father is summer conscious and he needs it badly but due to your irrosponsible service he is suffering so much .
i have purchase this product from PRASAD AGENCIES,MOTI LAL ROAD DEORIA ,<U.P.>274001
PURCHASE DATE -15/04/2011
MY COMPLAINT NO. 13AP1609606
MY MAILING ADRESS- HIMANSHU KESHRI,KESHRI AGENCIES,MOTI LAL ROAD DEORIA <U.P.>274001.
MY PHONE NO.-[protected],[protected]
SIR, WITH HUGE HOPE AND CONCERN I REQUEST YOU TO TAKE SOME STRICT ACTION AGAINST THIS and try to replace my compresser as soon as possible as it is too hot weather . i hope you would help me to resolve my prob.

Dear Sir,

I bought a Air Conditioner (AC) of 1.5 ton capacity marketed by of VOLTAS company. I bought AC from Allex Electronics Industries, (address -C-1, Malviya Nagar, New Delhi-110017, phone number[protected] on 21st of May 2012.

I switched on AC first time in this season to cool my room, it did not cooled. I called at the VOLTA call center (toll free number[protected] to register a complaint. I don't remember the exact date but it was end of March or early few days of April. I did not get any call from VOLTAS till 10th of April. I made another call on 9th of April at the Call Center of VOLTA[protected], i got a complaint number 13AP0908920, i was promised to get call withing 24 hours, no call for next 5-6 days. I again called on the same number on 15th of April, 16th of April, 19th of April - every time i started teh conversation from zero, and they kept promising me that someone will call withing 24 hours.

I finally got a call on 20th of April from Sohail ([protected]), claiming that he is from VOLTAS. He came with another helper with him. He checked AC and gave a 'service report' NO-2055. Report says - a AC - Checked, AC's PCB difficulties, AC NOT WORKING. We (Me and My Partner) spend whole day at home to ensure that we get it repaired but unfortunately it did not happened.

I called again to the locale number on 22nd to say that please call me before few hours of your arrival at my place. I got a call from Sohail again from his cell number mentioned above on 22nd, he syas 'I am coming'. I asked him to NOT come on 22nd and come next day. I waited and called on 26 at THE VINTAGE (VOLTAS Service CENTRE) at[protected] on 26th of April. I was told that someone will visit me on 26th. Called multiple times on 26th but same response. NO ONE CAME!!! I spend whole day waiting for them! I again called them on 27th on same number - same response - 'Someone will VISIT today' - The reason they stated is that - Company is NOT supplying PCB (Damaged equipment) so its taking time.

I called on 29th again at Sohail's number and THE VINTAGE number (VOLTAS Local Service Center), they says that PCB is not available- what can they do? It was so irritating - I lost it, i told them that - I will go to consumer court now!! They ignored completely. I was consoled by saying that 'aaj think ho jayega aapka AC'. NO ONE VISITED ON 29th again. I spoiled my day again. Could not go to work!! I had to go through so much of problem because of this. :(

I called again on 30th, they said the same thing. Someone will visit today. Mr. Sohail came with his helper. He said that 'PCB and Display nikal ke le jaana padega tabhi naya PCB aayega' (The current PCB and Display will have to be submitted in the office before VOLTAS will replace new one). he says that VOLTAS has sent a circular recently about NOT ISSUING a NEW part until damaged one gets submitted in their office. OMG!!! He took away damaged PCB and Display on 30th.

Mr. Sohail came on 1st of May with 'Repaired PCB and Display' (NOT NEW - The VOLTAS claimed that it will replace new during warranty period). They tried fixing it up but it did not run. He again went away with those repaired equipment. I asked him to bring new one so that we can see the seal and ensure that its new and it will not get damaged soon.

I am tired with VOLTAS now!!! I am claiming INR 200000 as compensation for violating consumer rights and spoiling my 7-10 days of work, my mood, my emotion badly affected which cased another serious problem in family, my work got affected and I did not get the quality service.

Please ensure that I get the compensation from VOLTAS asap.

My contact number is [protected], my email id - [protected]@gmail.com

I can attach picture when require!