Voltas Complaints & Reviews

Dear Sir, I want to raise a complaint against Voltas window AC Which I have purchased in 30th may 2013. The AC which I have purchased is not cooling properly probably a faulty unit has been supplied to me. I have logged a service complaint through Voltas Customer care no. with Complaint no. 13ju1000103 on 10th june 2013 they said within 24 hours our service engineer will contact you but nobody came after 24 hours again I make a call to voltas customer care but they said no complaint was done. i was shocked how it is possible. But then also again I registered a complaint with complaint no.13ju1101242 on 11th June 2013 next day one fellow came & said compressor is leaking. Tomorrow other team will come. Till then I have been struggling to get my service call attended by the service center name is the vintage & voltas head office also. I have made n no. of calls till then but still by today 14thJune 2013 no one has attended the call till now. Its almost 2 days I have been chasing Voltas customer care no. but they all giving the fake promises to send the engineer within 24 hours, Request to please take a strict action against the company and the service center. I want compensation against the inconvenience caused in such a warm weather even after spending money on a premium product of Voltas, and I want my money back or the device to be replaced with a new unit immediately.
yogesh solanki
B-327 Ayur vigyan Nagar,
New delhi110049
[protected],[protected]

It has been a week since i have registered my complaint against VOLTAS and Bhasin Brothers (the dealer from whom i have purchased my air conditioner) but still i havn't received any response from their side.
I lodged my complaint to Bhasin Brothers on Sunday i.e. on 2/6/2013 as my AC was not working properly and later to VOLTAS co. also but still waiting for a response from their side.
Is there any hope for consumers like us ? Please help me.
Hope i'll get a positive respone from your side soon.
Thanks

Arpit Mittal
([protected])
rpt.[protected]@gmail.com

I purchased a brand new split ac of 1.5 ton model number { 183px(R)} dated 31st may On 1st june installing is being done. I run my ac it didn't cool that much after running for 1hr water started coming out from the ac not from the pipe from the ac i switched it off. 1 hr continuously water was coming out from the ac. I called the installer on 2nd june he told me that switch it off annd came to me on 2nd june at 6pm. he checked it and found the drain pipe has bad slope he make it correct. still there is no cooling from the ac. I told him he replied me that it will slowly slowly recover i said ok. on 3rd june the cooling was zero. i called customer care of voltas he said to me that our representative will contact you. on 4th june 2 very young boys came to me at 3pm. checked my ac and told me that there is capacitor problem. They took a photo state of my bill and told me that they will come again tomorrow with the new capacitor i said ok. the next day 2 other boys came and asked me what is the problem i asked them don't you know the problem. they replied do you need servicing I told them u came here for servicing then he said ohh sorry for the capacitor. they replace the capacitor after that a new problem came that compressor started noising... even after that no cooling from ac... today is 5 days of my purchase... And no response from them... I think voltas is one of the worst company of ac. I never thought I will face such kind of problem.. very bad experience.... I request you to please take some action agains them.... Farazul Bari MOB NO- [protected]/ [protected] AC PURCHASED FROM- SOUND OF MUSIC AGENCIES ,EXHIBITION ROAD VOLTAS SPLIT AC 1.5 TON MODEL NO- 183PX(R) PAYMENT- 36500 WITH INSTALLING OF 1000 VOLTAS COMPLAINT NUM- 13JU0309093 DATE OF PURCHASE- 31/5/2013

Sir,
I have purchased an Air Conditioner from Bhasin Brothers (101-102, New Market, Begum Bridge, Meerut City) on 09/05/2013.
Now on few days back on Sunday (02/06/2013) my AC was not working properly as water was flowing out from the indoor machine so i lodged a complaint to BHASIN BROTHERS the dealer through whom i purchased my AC. It has been 4 days since i have filed the complaint for my AC which is not working properly but no action has been taken so far. I have lodged my complaint on customer care also but same no action has been taken so far.
So i have decided to go to the Consumer Forum as this is only my last hope and i want to register a complaint against VOLTAS CO. and BHASIN BROTHERS for not handling their customers seriously.
I hope i'll get positive response from your side.
Thanks

Arpit Mittal
60, Bawa Khaki,
Meerut-250002
91-[protected]

Dear Sir,madam,
On 24.05.13 I had complained to voltas service centre Complaint no.13MY2502494. The complaint was regarding malfunction of air conditioner.On25.05.13 I was attended by the technicians from voltas .Opened up the AC and tried it out with the main pover supply.I kept observing them they used the same power socket in which the AC was plugged in earlier without checking its continuity and concluded pcb is faulty.I felt duped because the MCB for the socket in which they checked the AC was tripped and they showed me nothing in working on the PCB side .Let us consider it to be all fine I was told pcb as to be repaired and charges will be 2100 RS and they will fit the ac back within 3 days.after 3 days they came with pcb when i inspected it no repair was done on it.when i asked the technicians they said they have no clue about the repairs i called up the shop through which they came that is R.S.Enterprises working for voltas as service frenchise mob.no [protected] was also clue less about repairs they could not give me the answer because of a very simple reason there was no repair work carried out on the pcb. Now after 3 days when they tried it out it was working fine but now they found relay is not working which was also gone to the service centre as a part of pcb enclosure . that means pcb was never gone for check up and they are duping me .
I am feeling cheated humiliated and harrased by this service frenchise because it may be more than 20 times I have called them but they saying tomorrow every time its been 7 days in this peak summers and the ac is not repaired as yet .
Today on 02.06.2013 I called them up and they bluntly refused to have my part with them this is veri ironic state
I am seeing a tough time I have a 2 months old baby at home to be taken care off and in these summer hours I am finding it difficult wit small child at home.
Sir,Madam I request you to look into the matter and sort this impractical service provider .So that he should be aware of providing services in the future n and to stop these kind of practices in future.

Keeping Faith.
Sunil Arora

Dear sir/madam; I had buyed voltas air condition on 5 years warranty from K.P.M.S electronic shop.which is located in R.P. road ; secunderabad . our air condition is not cooling and more 3 years warranty is yet on our ac.we had complaint for customer care of sri sai air conditioners on 23 may 2013 .from 23 may no one is bother to take any action on our complaint.customer care operator asked us 24 hours time for sending a technician.and every next day we are complaining to customer care operator.but no one is bother to take any action on our complaint .we are facing a lot of problem .please i request the forum to take action and do some thing.

My name is Ajay Khanduri and we bought a Voltas 2 Ton Split Air Conditioner from M/S Pankaj Electronics - Mayur Vihar, on May 26 - Sunday - 2013. Pankaj Electronics is a well known name and we are a repeat customer of theirs. I have always had a good respect for TATA name, may be its because of Mr.Ratan Tata's image, and their Voltas All Weather ACs was impressive, so i thought lets put a few thousand extra and get a quality product for my office at Mayur Vihar.

My visit to Pankaj Electronics was brief, and they recommended Voltas, which helped boost my confidence and I bought the product.Sunday our office is closed, so I got it Installed. I would like to add here that the installation service is a mess and one can't expect quality even after paying 4000/- extra for cladding, Wiring, etc. After installation, it was witched on and worked for 10 minutes. Satisfied, i shut it and closed the office.

True to my worst fears, I got a call from my office early morning that the AC was not starting up. I told them to check all things and as its a brand new unit, there is no issue with it. I reached around noon time to find my team sweating at work and the AC not working at all. Apart from Turbo Function, rest were all dead. The cooling was ZERO and a call to Pankaj Electronics got a response that a technician will come over to check.

Noone arrived and when I called them again the next day, I was told that someone from Voltas - A voltas Engineer will come to look into the problem. I was informed that this problem is due to lower voltage problem from the grid and hence nothing they can d about. I was thinking - is my office the only one getting low voltage from Grid or these people are playing stupid games without offering support. Noone came to check even on Tuesday. They said someone will visit on Wednesday.

After waiting all day Wednesday, we logged a complaint with Voltas Service Center at 5:30 pm, only to be told that NO Previous complaint for this matter had been issued by the dealer. They claimed total ignorance on the matter and asked us to wait for 24 hours for service engineer. Thursday and Friday are gone and Till today - Saturday, there is no engineer here. A call to their service center just minutes back got this answer" the complaint is being looked into by higher authorities and you need to wait".

This is the Pathetic State of Affairs at TATA Voltas, that a Brand new AC worth 40 Thousand does not last more than 10 Minutes and when you ask for support neither dealer, nor TATA itself give a dime to your concerns. Paying crores for ADs creates a good image and that is where a customer gets fooled into believing that the product will meet the quality projected. TATA AC purchase was a bad decision. I am now stuck with this piece of junk in my office.

My decision to choose TATA because of brand image was indeed wrong. Now I have no respect for TATA name or its products. I can't recommend TATA products to anyone now. There is ZERO service, ZERO support and you will just end up loosing money. Avoid TATA AC India

MY COMPLAINT NO IS 13MY2000573. I HAD COMPLAINT ON VOLTAS TOLLFREE NO FOR PROBLEM IN MY AC. NEXT DAY ON 22 MAY 2013 THERE EXECUTIVE TAKE MY AC TO THERE WORKSHOP. THEY TOLD US TO GIVE BACK THE AC IN NEXT 24 HRS. BUT I DID NOT GET MY AC YET NOW.
NO BODY IS TALKING TO ME PROPERLY ON THERE SERVICE CENTRE NUMBERS. AAJ KAL AAJ KAL KARTE HAIN NOT GIVING PROPER FEEDBACK.
I AM AFRAID THAT THEY WILL GIVE MY AC BACK OR NOT.........?

Hi, I have requested for my Voltas Split AC for service in Voltas help line on 14th May with ref ID 13my1400622. The call was handled by Vinod trading . It was very pathetic experience for getting AC serviced by authorized service center. the service technician came and done very minor work like filter cleaning for indoor unit and flushed 4-5 Lt of water on the outdoor unit. He charged 500 rs from my old parents and misbehaved when resisted by my fathe. Receipt no is 260 dated 16th may. The matter was highlighted to owner of service center Mr Vinod and to the Voltas service help line but no response from them past 10 days.

With my worst experience of Voltas service , i advice all of people not to buy Tata products as they are only interested in selling but not providing the services.

regards,

Neeraj Jain
[protected]

I had made complaint about problem in Voltas Split AC more than 10 days ago but still no Service Technician has yet visited. Despite several reminders to customer support still they have not sent their technician all they say is that it's under processing . Worst support even after spending so much on their premium range of products.

dear
I have lodged a complaint on sunday 26th May,2013 for my water cooler 150 / 150 liters at Gurdwara Singh Sabha, Gali no.4 A Block, jagat puri delhi-110051 vide complaint no. 13my2609676 but no body is responding
your customer care call number is always busy and phone gets disconnected

The worst service i have received ever in my life.i raised a complained on 05/08/2013 ,because my ac comp raiser was not working.they came after 2 days to check it. after 7 week they picked my ac n gave me back after 17 days n still
the issue is same. my ac comp raiser still not working properly. i called them again n they took 2 days more fix it. I have spoken to ur area manager Mr. Om kumar tyagi ,n he also gave the wrong commitment connective 5 days he was
saying that u will get ur ac today n it came after 4 dayswhat he committed. n ur home care manager mr. ashu khan was so rude n always giving me excuse that v don't have man power or now we don't have transport to drop ur ac.
as u know its too hot over here n i have small baby n just because of my ac is not working he got ill .It was pathetic experience that u provided me n now i am planning to never go with voltas product i n future n i will suggest
the same thing to my friends n relative as well.i am planning to raise a complain against u on consumer court also. so please improve ur after sales service n take proper action against ur home care company n compensate me
as well for these all incontinence.

regards
amit verma [protected]

I have recently purchased Voltas Airconditioner before 3 months. I come across there is a poor customer support as i have register a complain to them regarding "No cooling". when i called up the help line [protected], executive answered my call and not even fully identified the issue, but said that i need to pay Rs 400 as service charge as i was not under warranty. So i informed him to check properly as i had purchased Voltas product before 3 months as i have 1 year of warranty. Again he checked and said sorry, You are under warranty and our executive will come with in 24 hrs to service the AC. I really appreciate that with in given TAT an executive visited home named "Kesavan", who even doesn't know how to write my name,address & issue in english and i think so he doesn't know any thing about AC too. he said "Gas has been leaked,& need to be replaced". this happen on saturday. He said sunday will be holiday and monday surly he will send a executive to rectify this issue. I too agreed. Only monday evening he (Kesaven) called to my number and enquired about the address, Even i too guided him the route and once he reached my home, he said "Oh, i have checked the issue on saturday & found out there was a GAS LEAKAGE, i forgot to submit the form to concern team and he said he will do it and surly tuesday an executive will come. till now there is no proper response from them. Kesavan saying that there is no service person available in this location so informing me to wait for some time. I have been patient for 3 days and day by day they are making me & my family irate.

Regards
Prabhu

I purchase voltas ac in rathna fan house. Installation tech came only after 3 days of delivery.
Installation tech found that plates, remote control and some od the things are missing in the package.
It seems to be already opened package. I contacted the customer care and was told that they will take request and provide the missing items on approval.I asked them to replace full package and I am waiting for 1.5 days and still no reply and they are asking to wait till they get the reply. There was no reply from rathna also. Worst shop I aver purchased...

Hi Sir,

I am writing this to complain about pathetic Service by Voltas. Kindly look into it and help me.

I unfortunately bought 1.5 ton AC from Voltas last year. Few days back, it stopped cooling at all. Below are the series of events since then:-

1)I called in Voltas and submitted a complain of it and also submitted the request for generic service on 11th May.
2) A technician came to visit us after couple of follow up calls and he told that compressor had some leakage causing the gas to be leaked. He promised that someone would get to us on the same
day or next day.
3) The technician mentioned that he doesn't have generic service request for my AC so one of my
request was already lost by now.
4) No one even called back. I called the technician back who gave me one of the direct number which always comes as switched off.
5) I called in the helpline again few more times and escalated the issue to level two couple of times. As always, I got assurance for resolution on same day.
6) As usual, no one called me back or came in.
7) Till now, I have escalated the issue to level 2 manager 4 times, level 3 once and with level 4 once (which as per them is the highest level of escalation).
7) Mr Ashutosh, level 4 and highest level of escalation promised that the issue would be resolved by Monday, 20th May, afternoon for sure. Again, no call back or visit.
8) The frustrating and ridiculous part is that every executive says that they understand the situation which seems like they are making fun of the customer since ultimately there is no
action at all but only big assurances.
9) I called them twice during night time where there senior most executive Mr Vikas again gave me many false assurances. He told that I for sure dont need to give any callback to them and the issue would
be resolved but there was no action again. Vikas was too rude while talking.
10) When I asked his manager number, he gave me the procedure to find area sales contact number, I tried the area sales manager number 4-5 times but the number always showed engaged.
11) I asked them to admit that they can not fix the issue and if they could close my request. Adding to frustration, the senior folks as well as the juniors were happy enough to agree to close the request rather than taking care of the request.
12) I have made total 12 calls to the helpline till now.

I stay in Gurgaon which is burning at 46 degrees - I have a one year daughter who has been crying every night due to heat. I had to finally buy a new cooler yesterday since I am hopeless now. This
has been the worst service that I have seen in my life. I have wasted so much time. Couple of weekend have been wasted waiting for the issue resolution. On one of the weekend, I had to cancel visit to a family event expecting that some technician would come and solve the problem. On another weekend, I had to swap my official activities with another colleague of mine which caused me further financial loss. It has caused too much mental stress.

The issue is still unresolved and I have not got any call back from Voltas yet. Kindly look into the matter and help me to resolve this issue.

Thanks,
Sumit

I have buy ed 2 split ac of Volta's on 27/6/2012 ,the engineers installed the ac around on 3/7/2012. after they have installed all the ac..in one of split ac the cooling was not their.so I called up the customer care and lodged a complaint..the engineers came makeda report that gas leaked from your ac,other engineers will come and fill the cooling gas again.the other engineers came and filled the gas..at that time cooling was perfect..after few days same cooling problem occurs in that same ac.at that time I was not able to Volta's because I have to go somewhere else which was important to me.in around November or December i complaint again ,,same the engineers come and still same problem occurs...till now i have called up ur engineers up to 4 to 5 times to my house to fill that gas in my ac...that's making me angry....so please i humble request to to change my ac this time not aging fill the gas.......OK

and my second complaint is that the second ac which i have bought few moths earlier some of his wires were eaten up by a rat...i called up the engineers for that also...firstly they come..opens the ac and goes away by ac that Will come tomorrow for replacing the motor that restored.i said OK...Around 1 months later not 1 day... a engineer came to my house saying that sir we have to take out your motor and then will fix it by 2 or three days ......this was around 2 weeks earlier ....that engineer gave his manager number also to me...to get in contact with him ...till i haven't got a call from your engineers or by your manager .........please help me out with this.....

I HAVE PURCHASED A VOLTAS 1.5 TON AIR CONDITIONER ON[protected] FROM ELECTRONIC PARADISE (NORTH) LAXMI NAGAR DELHI-110092.
FROM THE FIRST DAY THE MACHINE IS NOT WORKING PROPERLY I HAVE COMPLAINED VOLTAS THAT THE AC IS NOT WORKING PROPERLY THEY SENT A MECHANIC,(1) HE CHECKED THE AC AND TOLD THAT AC IS NOT WORKING PROPERLY DUE TO LOW VOLTAGE OF POWER. (2) AGAIN I HAVE FACED THE SAME PROBLEM AND CALL TO VOLTAS AGAIN THEY SENT MECHANIC NOW HE TOLD ME THAT THIS IS DUE TO VENTILATION PROBLEM, THE AC NEED LARGE SIZE OF VENTILATION AND HE GONE. (3) I AGAIN COMPLAINED TO VOLTAS FOR SAME PROBLEM AS USUAL HEY SENT THE BOY HE CHECKED THE AC AND TOLD THAT THERE IS NO GAS IN COMPRESSOR SO THAT THE AC IS NOT WORKING. THEY TOOK MY AC FOR FILLING THE GAS TO THEIR NEAREST SERVICE CENTER AND AFTER 2 DAYS THEY REINSTALLED THE SAME AC. STILL THE AC IS NOT WORKING PROPERLY ONCE TRIP THE COMPRESSOR IT WILL NOT NOT RUN AUTOMATICALLY. PLEASE LOOK FORWARD MY PROBLEM.
REGARDS

I have purchased a voltas ac- split ac, around a year back, after the first year o[censored]sing the ac i have started getting trouble with the ac- in this hot summer it has started throwing hot air.
I have complained to the service center and the mechanic has not been able to resolve the problem. the service center person has visited my premises thrice and it is very unfortunate there is no resolution.
when a customer buys a product from very well reputed brand by spending his hard earned money and it goes faulty in just year is unheard and unexpected.
From this forum i would like to highlight the manufacturer instead of making tall promises and spending crores in advertising they should look at the product quality.
I have also placed a complaint on the company website - yet to get a response.

thanks Naveen Mutreja

It gives me immense pain while informing that I had purchased a 1.5 Ton voltas invertor PANACHE split airconditioner in July 2009. During the year 2012 in the month of April my this aircondtioner showed the problem as E-6, which I had complained to your service centre and your authorised service centre HVAC Solutions had rectified/repaired the PCB of the aircondtioner on 5/5/2012 and charged a sum of Rs 4000/- from me. After few days again a problem started in my aircondtioner and the problem was displayed as E-4. I again called complained to the call centre and the same service provider attended the problem and stated and that gas is short in your aircondtioner and topped up the gas and charged Rs 1800/- from me. However the same problem was displayed after 3-4 days. I again contacted the HVAC Solutions many times but they did not turn up for the rectification of this problem.

Now this year also in the month of March 2013 on 25/3/2013 I have lodged a complain vide complaint number 13 MR 2505926 and as no one turned for this complain rectification hence I again complained vide complaint number 13 AP 0805614. On 8/4/2013 the engineer of M/s Cool Lite Referigeration visited my house and took the indoor PCB for repairing and then on not tracing of the fault took the indoor motor for repair and then again after one week he took the outdoor PCB as again he was not able to track the problem of my aircondtioner.

Subsequently the engineer on 30/4/2013 stated and that this PCB cannot be repaired and it has to be changed and we have put the reqeust in the Voltas company . However the engineer said that PCB is not availble in the Voltas company and you speak to the area manager Mr. Rajeev Ranjan (Mobile No. [protected]). Subsequently I speak to him on 6/5/2013 and he promised me to speak in the company. As there was no output hence I again contacted the area manager Mr. Rajeev Ranjan on 7/5/2013 to rectify/resolve my problem, but he said that it will take one week.

Through the above it is evident that I had been harassed a lot and then also there is no output. Further the second/other dealer says that the top up gas provsioned by first dealer does not use to be avaible in this mode and gas cannot be topped up hence it smells that I had been charged wrongly for the top up gas. Further the visiting engineer also said that this aircondtioner is worst airconditioner of votas and voltas could only sale 2 to 4 pieces of this model and all equipments are facing the same problem.

This hard faced problem has tronished the image of Voltas in my mind and further the visiting engineers have admitted that they never worked on this model and never charged for the gas 410-A. I have already spent a sum of Rs. 6000/- but there is no positive output rather it has compelled me keep dry in this hot summer with the hope that this aircondtioner will be repaired either through a day or two.

Today i.e on[protected] the PCB was fixed after repair but AC is not still working and shows F2

this is reference to the complaint number 13my0900411 with Voltas service center . I have an comprehensive AMC with the company but after tring for three longmonth they have attend to my query and one day someone come took my indoor unit and for four days no one respond to my call and now I am in a soup about the fate of my indoor unit. Pls be careful with the service gurantee of these big companies.