Voltas Complaints & Reviews

Voltas AC — ac not working since two months

sir my complaint has not been resolved since 1 month 13 days and complaint number is 12 AP dated 13/04/2012

Voltas AC — Poor AC / Worst Service / Pathetic Support

I registered the complaint on 28th May 2010 (Complaint no. 10MY2800602) but is still unattended.

I purchased a new Voltas Vertis Gold i (5 Star) AC in April 2010 with a view that it will give me chilling winters feel this summer.

After doing my homework on all ACs, finally i shortlisted Onida, Voltas and Carrier AC out of which i selected voltas due to association of big brand name like TATA group with it.

I was very happy with this purchase but soon it proved to be a fake illusion. Only after one month o[censored]se, the AC stopped chilling. I called up the customer care and what they call 24 working hour support (actually 3 days as they consider 8 hours as working timing so 8 X 3 = 24 hours) they sent 2 people to check my AC.

The person sent for ac checkup were casually dressed (not at all giving feel as if they even belong to a company). Anyways, out of my business, they checked the AC and told me that there is no GAS in the AC and another engineer will come tomorrow to fill the GAS in the AC and repair the leakage point. The AC actually has that manufacturing defect.

I was very depressed that the new AC had such problem. Anyways, i waited the next day and the next day and the next day but nobody showed up.

Finally i thought to re-call at the customer care. They assured me that the engineer will be coming tomorrow but as expected, there tomorrow never came and my AC is still not working.

Now everyday i call them 3 times a day and in morning they say engieer will come today. In afternoon they say, that for sure engineer will come by evening and in evening they say that engineer will come tomorrow.

I talked to the seniors at customer care and they again commit that engineer will come tomorrow and that never happens actually.

Now again today at the time of writing this review, I had a word with the TL at there customer care (Mr. Ravinder) and he told me that engineer (Mr. Karim Khan) from Hemkunt Aircon will come tomorrow for sure.

I am pretty sure that this is again not going to happen so i am taking my time at the night and writing the complaint / review so all the people in India may think lakh times before buying any Voltas / Tata product. Though they claim to be best but believe me they are the worst in this world.

I was dreaming of chilling summers but they game me hot and depressing summers. What a wonderful product they have made and top of it what a wonderful service they give.

Shame for Tatas.... Shame for Voltas.....

hi to alll.,
THIS S RAMESH from chennai, am an AC TECHNICIAN...i service al types of ac...my number is [protected]

I HAVE PURCHASED A VOLTAS AC ON 30 JUNE'10 FROM HARI OM ELECTRONICS ASHOK VIHAR & THE BACK SIDE COIL WAS DEFECTED FROM VERY FIRST DAY WE WERE COMPLAINING IN THE CUSTOMER SEVICE OF VOLTAS. OUR COMPLAINT NO. IS STILL NO ATTENDED(30/6/10-10JL300-4542, 5/7/10-10JL0502142, 12/7/10-10AU[protected], 18/8/10-10-AU--2876.) WE ARE VERY DEPRESSED WITH YOUR BEHAVIHOUR.

Tata, Voltas — Pathetic service from Voltas

I brought a 2 TON split AC from Voltas ( TATA ) on 24.03.2011 for Rs. 33500.00 & from day one its not working properly. First its start noising & after few days hot air is start blowing out of it. On complaining with the delar thru which i purchased the AC, he said same will be done in 2 working days & the person who visited my place told me that there is no gas left in the AC out door unit same needs to be refill & i refused to refill the same as i brought the new AC after paying full amount than why should i settle with some thing defective. Here i like to mentioned that recently i ask a local vendor to refill the gas on my another AC for the first time which i brought around 8-9 yrs ago.

Than on 26.04.2011 i called at the customer care ( may be worst in the whole world ) [protected] & received a complaint no. 11AP2608072. After this i made number of calls to the service manager ( Mr. B.B.Dua ) & to the above mentioned customer care no. for mails ID of Mr. Dua / Mr. M.M.Mishra, FAX no. of HO but all my effort are in vain UNTIL i threaten Mr. Dua against the legal action thru consumer court. BUT I WAS WRONG

Than he agreed to replace the out door defaulted unit & send somebody THRICE to note down the Serial no & ModeL no. & after all this he send some different model outdoor unit at my place which is less in amount & also 2* rated whereas the unit i purchase was 3* rated. And now he ask me to wait another 1 week for the replacement.

I request you to kindly help me as i don't trust the service provided by the VOLTAS anymore & want my money back.

Mr. B B Dua - Area Service Manager spoke with the customer, he has confirmed the unit is working fine.

Voltas has pathetic service. I bought an Inverter AC from them; which stopped working after 2 years on account an IC failure; and the voltas people could not provide a replacement.

After repeated followups they finally replaced the ac; The said they are offering discount on the M.R.P. but when i checked the online price it was the same amount that they charged me.

Voltas window AC — Defective piece received

Dear Sir,

I have Puchased a Voltas vertis plus 1.5 ton window AC (model no.[protected] on 24/4/09, from

DANAM SALE CENTER,
225, Ambalathadaiyar Madam Street,
Puducheery-1, (Pondicherry).

They have sent me a Defective piece which is not in a working condition. From 25th April I am following daily to the above mention shop for replacement. But, he is not replacing the AC, daily he is telling I have requested a new piece, but not yet received. Today is 02/05/09 and still my AC is neither replaced nor installed.

Regards,
Dharam

you are right they are changing indoors . There is no match between indoor and outdoor units part numbers .

BE AWARE OF CHEATING like this by VOLTAS and MARUTHI AIRCON chennai

Be Aware of cheating !!! they change indoor, outdoor units, not match supplied by voltas (maruthi aircon)

VOLTAS — Third class product

My AC is not cooling and I am calling to CCE they don't have any knowledge about product and they also don't know how much charges for repair I think all of them are sitting their Need Good Training

Voltas-AC — servicing for AC not done

Complaint for servicing of Voltas AC was made on the toll free No.[protected] on April 29, 2011 for which the company provided us Request No.11AP2903844 and CRM No.C2076124, but till date the servicing of my AC has not done.

Dear Sir / Madam

I am purchase voltas ac 1.5 ton last month (Rathna fan house). My AC not cooling on 03.06.12 sunday night on wards, i am complaint on 04.06.12 southern comfort agency, nobody can response to me. That agency one person i am talk to him suddenly cut my call, this is to bad response. Totally i am upset. I am telling to him my wife is pergancy but nobody can response. Very very poor service. Still 08.06.12 nobody can attend the problem. So, i am go to private ac mechanic.

If any spelling & grammer mistake, sorry

I am totally upset this kind of service.

Regards,
P. Basker
Chennai
Nandhanam

i have bought an voltas split ac on 20/05/2012.during the time of installations your installer break the flap of ac, they said to repalce the flap in 2 -3 days but till yet they have done nothing regarding this .
i am totally harrased now with this type of commitment .


regards
Rajat oberoi
panchkula
Haryana

Voltas AC — FAULTY SERVICE

Your attention is attracted towards my complaint that inspite of this e mail no one reported. So we made the complaint on your toll free no Complaint no was 10SP1401853. Technician came on 15/9/2010 from TIMEX ENGINEERING CO and did not gave any receipt and did not charge and told us that he has fixed the problem, but after AC is on for 2-3 hours, again leakage starts and this time from front also. We choose to off the AC. Due to rain and cold climate we did n t use AC for some time. When we again started it was leaking badly from front as well as sides. Front panel was also working abruptly due to moisture. Again complaint was lodged on 24/9/2010 with complaint no 10SP2302218. Again technician came and told us that your front panel is not working needs to be changed and we have to pay for it. I told him that front panel has become out of order due to non rectification of leakage problem, but they insisted that they can not convince their superior and we have to pay.

You are requested that we are at no fault and you are requested to pl get rectify our AC without any additional charges from us as we have already paid Rs 500 but things are not rectified by your tecnician. Early action is appreciated from Indian MNC.

I ALSO HAD VERY BAD EXPERIENCE FOR THE SERVICE OF VOLTAS, I LODGED THE COMPLAINT BEFORE A WEEK, BUT NO BODY TURNED UP TO SOLVE MY PROBLEM. I CONTINEOUS TAKEN UP THE MATTER WITH AHMEDABAD OFFICE BUT NO BODY IS TAKEN CARE OF CUSTOMERS, THEY DAILY SAYS THAT TODAY THE TECHNICIAN WILL VISIT BUT NO BODY CAME.
I ADVISE ALL THE READER NEVER PURCHASE VOLTAS PRODUCT, THE SERVICES OF THIS COMPANY IS POOREST IN THE WORLD.
MY COMPLAINT NO.12AP0504816...M.H. GOYAL. AHMEDABAD

Voltas AC — Compressor not working

I purchased new AC from Fronline, Sanjay Place agra whose compressor was not working just after 15 days of installment. Please replace my AC with another Good Product.




Ravi Shekhar
16, Mangalam Vihar,
Sikandra, Agra
[protected]
[protected]

this is kind information that. we have purchased the 11AC from coolways agencies sirhind road patiala dtd 17/07/2008, bill no 108. yet now 2AC compresser is not working. i am not satisfied with your company.we told to local distributer. local distributer is not get the service.so please take the action and give the service

Thanks
vinod
fastway aerospace pvt ltd( fastway channal)
chotti baradari patiala

PH. NO :-[protected], [protected]

Volta AC — AC is not Working

I have purchased 2 Voltas Vertis AC on 26-March-2010 from Croma Retail Palam Vihar Gurgaon. Our One AC is perfectly working but second AC had some problem it is not working with 200 Output Voltage..
I have raised the complaint on 06-May-2010 no. 10MY0600131. My humble request you to please intervene to close the compaint as well my issue ASAP.....

3 times Croma retails has changed my Stablizer also but it still not working...


Regards

Chandresh.R
[protected] / [protected]

I've purchased two VOLTAS VARIETY PREMIUM 1.0 TN SPLIT AC SET on 24-APR-2010 and installed on 26-APR-2010. After approx 8 - 10 days use, one of my AC started showing problem. As a result, I immediately inform that to the Customer Care & the Complain No is - 10MI1400566.

Your technical team has arrived on that very same day and reported some problem in - "Indoor unit fan motor & P.C.B defective".

As a result I've immediately asked the Electric Engineer to investigate with the entire systems and found no problem as reported by him. Also, I would like to add - we've recently moved here as this is brand new complex. So, the problem with electric cables apparently less likely and that is also suggested by the engineer, too. I also called CESC (Calcutta Electric Supply Corporation) and asked about voltage problem during that period (When we've noticed the problem in AC for the first time) where i live and found no evidence which suggest voltage fluctuates might cause this.

Since, I've used it for merely couple of days (Not even a single month) and i don't want to repair this new staff that is not at all accepted at any reason which is believed to be defective prior to delivery. Hence, I've requested your customer care officer to replace the existing unit with a brand new one.

On 15-APR-2010, I've requested to replace this and your customer care officer did inform me that someone from the technical team would contact me in this regard. But, no one from your technical team has ever called me on that day. As a result i called again (On 16-APR-2010) with your customer care officer and this time a lady again take this issue and as previous experience she also send this information to the higher authority and informed me about the same approach would be taken i.e. one person from technical team would call within 18-MAY-2010. But, again no one has called me during this time.

That really frustrates me, but again today on 19-APR-2010 i called one of your customer care officer and again she told me to wait for today which is not at all acceptable by me then. Then only she gave me Voltas HQ Number of Kolkata.

I did call on that numbers and this time one person has informed me that he would call me within few hours and that never happens. After a couple of hours when i tried to contact on that numbers - simply no response has given.

Again i called your customer care officer and asked about the scenario. This time he passes my case to his senior and as reported by your senior Customer Care that he needs one more day to process this and would be able to inform me about the status. So, I'm waiting for that but lose my faith on all these officers of your team unfortunately.

So, I decide to send you this mail. As a brand - "Do you think it is justifying treatment by your organization and irresponsible employees in such manner?". I've purchased two ac because i need it badly and here i get the response from your team. Do you think being a well establish brand like yours need any more good responsible customer relationship efforts as there are plenty of other customers will still come because of the existing brand value?

How long someone would wait in such summer time when I've purchased it and of no use now?

Hence, I'm requesting you to please take that immediate step and get me rid out of this mess - if you still care about that little percentage of customers who are not happy with the service they received from a big brand like yours. Do you think it increase the responsibilities more?

Kindly let me know your response.

Regards.

Satyaki De.

Voltas Ac 1.5 Ton — Compressor not working

I purchase a AC from Voltas on 15.05.2010 , Now its Compressor is not working, it is in guarantee Period .I several time complaint in service center of the company from 17.07.2010 Under Complaint no 10JL1703408, but they did not give any response to me
Regards
Rajiv Kaushik

Voltas,
Vadodara.

Chirag barot
(M) [protected]
c/115 Nanu bhai Tower,
Nizampura,
Vadodara



Dear sir,

I have purchase new Voltas split a.c elite(S) 1.5 tone at jagdamba sales corporation op road Vadodara. For the date is 28/06 2010 invoice no 619. I purchase this a.c during the yesr we have no maintaince & service providing for me. I complain the shop for the service the a.c we have not responding and guide line for the service. I extremely request for u please do the needful service provide for my a.c. I call last four days we have not response for the a.c services cell no. is [protected] Mr. Rajendra Agrawal.


Thanking you

VOLTAS — not starting

i am amarjeet singh. I am approval vendor of indian overseas bank. actually, we purchased 2no's ductable unit of 5.5 ton air conditions from the dealer BABAJI ENTERPRISES it located at shop no. 4, shiv mandir, titar pur , new delhi. Being a approval we had installed the A/C's. But A/C's is not able to run. we have complaint many times we are not getting any reponce fromm BABAJI as well voltas. hardly we your contact from rajeev. Now, i am sending you invoice no. of voltas ductable


invoice no. = [protected]

Manager name :- Mr. Vinod Srinivasan
manager cont:- [protected]
senior manager:- Mr. Kukreja ji
mob: [protected]

add:- Indian overseas bank,
yusaf sarai, near green park, grdwara

SPLIT AC — pls help

Dear ...i dont have faith in sansung customer care to whom should i address .Then too.
My split AC is not working NO support till date engineers come and go, daily 10 calls to yr CC and other authorities like Mr rajan and his team.My reg no is [protected].Pls replace this or repair .I am scared on going this attached complain, i do have the same complain...GOD pls help me .SHAMESUNG...
Raju Tyagi
Head (T&P)
IIMT Meerut
[protected]
To,

Managing Director
Samsung India Limited
New Delhi

Subject: Poor product & poor service workmanship - 1.5 T split AC - BP No. [protected]

Dear Sir,

I bought my Samsung Split AC in May 2005. This product has not given me satisfactory performance even during warranty period or outside the warranty period.
Within warranty period, gas leaked out 3 times, and most of the times in blistering summer I was continuously following up with your call centre to get repair done. Even my cooling coil was repaired during warranty period.

Even in 2007 summer timing, gas was filled again 2 times. Even after that cooling was never effective in this Samsung product.

This time, in 2008, I reported a problem of AC not working and your service team recommended to replace the cooling coil due to leak. This was done by charging me Rs. 4700/- on April 12 by your service team. No leak check was done while replacing the cooling coil, even after my repeated requests. My AC stopped functioning again within next 2 days and I again called your call centre for this problem. This time, service engineer told me that there was another leak which he has fixed, and filled gas again and made my AC run. My AC again stopped functioning after 2 days and your service engineer told me to get my voltage stabilizer checked, after I logged complaint at call centre for the 3rd time in less than a week's time. I got my voltage stabilizer checked from an external agency by paying another 250/-. Even after that, my AC worked only for 1 day and stooped functioning again. I had to log another complaint (4th time in ten days) at your call centre on April 23rd. This time your service engineer told me that he will remove the unit from installation, take it to service centre and check completely. It has been over 24 hrs, in this blistering summer, that your service engineer removed my AC from installation at my home and left it at my place, but no body has even come and collected the unit for taking to service centre. I have no clue that when will this unit be collected from my home, and repaired and installed back at my place???

I am extremely nervous about the level of product quality Samsung has provided, along with the worst workmanship shown during repairs. My product has not been made functional even after 3 repairs in ten days. 4th repair is under progress, without any timeline to finish. I am really worried that I will have to spend most of this summer, again, in calling up Samsung Service Centres for one or another problem in this Samsung AC. In doing this, I am spending my precious time and energy; apart from phenomenal discomfort to my entire family due to non functioning of this product.

I am now thinking of going to Consumer Court since I have already spent money and time, without even getting a satisfactory repair done on my product. Actually, I should do that for the poor product quality as well since this product itself is unable to perform since the time it was bought. Your service records should tell you the entire history, if you have good service data management.

Please take a note of this and ensure that workmanship improves significantly so that repeat problems and customer harassment can be avoided. I will not call Samsung if the problem persists, and would simply dump this product onto you and buy new AC; and would contact Consumer court for the harassment I have been given by Samsung India and Samsung Service Dept.

Sanjay Mohan
Head - R & D
Subros Limited

VOLTAS SPLIT AC OF PLATINUM - 5S — NOT COOLING

I PURCHASE VOLTAS SPLIT AC MODEL PLATINUM 5STAR ON 30/05/2012. BUT THE AC DOES NOT COOLING PROPERLY & THERE WAS NOISE ON IT. I MADE COMPLEN IN SEVARAL TIME BUT THAY DID NOT COME AND MADE SOLUATION OF MY PROBLEM.

Voltas Vertis — COMPRESSOR NOT CHANGED IN GUARANTEE PERIOD

I HAVE PURCHASED VOLTAS VERTIS 1.5 T WINDOW AC ON 03/2010 ON 26 TH OF MAY AC STOPPED WORKING THE SERVICE ENGINEER CONTACTED THEY SAID COMPRESSOR IS BURNT NO REPLACEMENT TILL DATE COMPLAINTN NO 10MY3002183 PLEASE ARRANGE TODAY THE SPACE FROM WHERE AC IS REMOVED IS EMPTY CHANCE OF THEFT TEMP IN JAMMU 44 DEGREE ABOVE PL DO THE NEEDFUL IMMIDIETELY
SANJEEV PURI 134/5 TRIKUTA NAGAR JAMMU PIN 180012 MOB [protected] EMAIL VD PURI @ YAHOO.COM

poor sevice