[Resolved]  Voltas Ac — Customer service sucks

We made a blunder of buying your Voltas AC and are now stuck with a problem forever...you guys are absolutely useless. Our AC has gone for repair few days back to your Sec 40 Noida service center and perhaps the boys there have done their Post Graduation in only telling lies to the custonmers and they treat a customer like a beggar to get my own AC back. Everytime the standard lie is "Compressor is out of stock"!!!do you expect a customer to remind you to keep enough stocks of compressor in summer...??in the oresent situation we feel that they will not be abel to return the AC even after the winters...

If you cannot give proper services, please donot harass genuine customers.

Please for heaven sake tell your boys not to live on lies,

God bless you irresponsible VOLTAS.

i got a vertis plus ac from vasanth and co. after 7 months it started leaking. for more than 2 weeks, everyday a person from voltas comes and checks and is least interested in giving a solution. every night, i have to keep 3 buckets below the a/c to use it. the sales manager doesnt know how to speak to a customer. All of them are arrogant. They have been invading my privacy and routine for 10 days now. everyday spending 3 hours, removing the a/c and checking something. Now, they reufse to solve the problem immediately. They will take their own sweet time and we have to bear the brunt of it till they find a solution. luckily i had the presence of mind to video record all the leaking. i also recorded a video of it leaking when the service guy had come and he himself said that this problem is unsolvable. i guess now i have to only hope that the consumer court of india is a fair palce to give me justice. Voltas vertis plus sucks!! the customer service people are very rude to their customers in particular Mr. Mahesh - the service manager.

POOOOOOR SERVICE
I have purchase Voltas siplit AC
Compress replaced in June 2009 works for only one day
After than despite number of complaints no outcome
The dealer is M/simran Electronics, PATIALA

OPINDER SINGH
[protected]

Voltas Split A/C — poor after sale service.

I purchased voltas 2 ton split a/c from R.k Electronics Near Rana Pratap Bagh.But within six months A/C completely stopped working.After innumerous complains service i received was very poor & its taking days to complete the small task.I will never suggest anyone for such a product.

VOLTAS AIR CONDITIONER VERTIS PREMIUM — REPLACE THE DEFECTIVE AIR CONDITIONER

We had purchased Voltas Vertis Premium Air Conditioner from Air Care Engineers vide Invoice # AIR/SA/00887-C/08-09 dt.[protected] and since purchase we have had problems with the A/C Machine atleast on three occasions and presently too the same has gone for repairs under Warranty to AirCare Engineers, who trouble us a lot during servicing as we are now without an air conditioner in our office for past one week.

We are surprised at such defects in a new Voltas machine as well as of the service rendered to us and therefore, since the machine is under WARRANTY, we ask you to kindly replace the machine.

Awaiting your prompt reply.

Best Regards,

VISHNU CHOWDHARY
Mobile :[protected].
===================
ATASI IMPEX,
308, SAMRUDDHI COMMERCIAL COMPLEX,
CHINCHOLI BUNDER ROAD, MALAD (W),
MUMBAI - 400064, INDIA.
TEL : +[protected]
FAX : +[protected]
EMAIL : [protected]@hotmail.com / [protected]@vsnl.net
WEB : www.atasi.com

voltas/ 2 tr.vertis plus window — cooling not properly workoing

I have purchased 2tr.vertis plus wndow ac dated on 10.5.2007 from noida electro appliaces galiery.
as does't cooling properly.

i have purchased one voltas ac on 1st of august and from the same day it is making very loud sound...
i have made so many complaints in voltas . everytime they give me a complaint no. and insure me that this time their executie will come and check my ac...
but like other days no one come..
i feel like cheated..
i will never advice anyone to buy this bull voltas ac...
i am agree that this thing can happen to anyone... but their services are like hell...
i am really very disappointed.

Regards.

Anuj Sehgal

Voltas 1.5 Ton Gold Split A / C — not working properly

Dear Sir/Madam,

I bought one Voltas 1.5 Ton Vertis gold split AC on 16 February 2009 vide Invoice No. 208 dated 16/02/2009 from M/s. BEST AIRCON ENGG., Thanjavur whose TIN No. is [protected], which installed on the same date.

From the date of purchasing, the AC machine was not working properly. i.e the cooling effect is very very low.

On request, the Technician from Best Aircon Company, Thanjavur has come and filled Gas and serviced the unit one month ago.

After that period also, the unit is not working properly and it is not giving the effective cooling effect. I now felt that the fixation of the Voltas AC unit in my house is useless as it is not working properly.

I made a compalint about this with M/s Vlotas company on[protected] vide my call no. 09AU140159.
MY customer ID is C1000982. And in that connection, I received a SMS that my call be will be atteneded to shortly. Till now no Technician or Representative has come to rectify the defect,

Please send the Representative or Techinician immediately to recetify the defect.

Thanks and Regards,
Yours Truly,
A. BRINDA BANU.
Thanjavur
Tamil Nadu.

VOLTAS — AC FAILURE IN 10 DAYS

I BOUGHT AC FROM VOLTAS DEALER IN CASH ON 11-8-09, Till now around 5 executives have visited my place to erect the cooling. but till now none of them is able to bring the temperature lower than 25 degree.

Am horrified what will happen in month of june to august next year if the ac is not able to combat the heat in the month of september last.

would appropriate authorities look in to the matter

i have bought Voltas Vertis elite 1 ton Window AC from Alpha, Ville Parle on 10th May 2009.
the dealer said voltas people will come and install the machine within 36hours but no one turned for 5days.
So called up voltas about it but got the reply that person will.
the dealer said just go for any AC fitting guy, no guarantee when will the voltas guy come. so we had to shell out 350rs for fitting. the technician which was fitting the AC told me that the AC's outer grill is damaged and cracked. the swing is not working and the thermocol lining is also teared. immediatly i called up my dealer and told him, he assured me that when the voltas technician will come, he will replace all the faulty parts and gave me the complaint no[protected]. after calling up many times the voltas technician came after 7days, just wrote down the things and disappeared with no response at all. voltas service center would just assure that the guy will come in 24hours. finally he came after 3months, swing was out of alignment he fixed it, thermacol he said wont get repaired but still he will try and removed the front grill and took it along with him and said that will get the new one and fix it within 3days, but now this is the 30th day still he is coming.
called up so many times but no concrete answer
i am totally frustrated now
in the process the voltas customer service registered a new complaint when they had no answers, 09MY302326, 09AU060721 and gave ph nos of officials to complaint to them Mr. rajesh [protected],
Mr. Pawar [protected], Mr. Berde [protected], Mr. Sheikh [protected], Mr. khan [protected], comfort point 64513046, [protected]

everyone please dont go for Voltas

Lg Split 1 Ton Ac — Worst customer service & quality problem

My Name is Mohnish R/O 4 , Third Floor Vigyan Vihar , Delhi-92 . I bought a new LG Split 1 Ton Ac Model No. LG LSA 3FG2VTY1 on 23/8/09. On 25th my Ac got installed and I noticed a sound problem in outdoor unit then I did a complaint in customer service centre and complaint No. was N9C82609607 Dt. 26/8/09 your engineer came to my house and said that we have to change some part in outdoor unit next morning we will come and change it but they did not came then I tried on that number from which I received a call the number was 22131312 and I talked with Ms. Neha on 28th she said that in afternoon your problem will get solve but nobody came then again on next day 0n 29th again I called her she said that in evening our engineer are coming but they did not come. Same thing happened till 2nd of September every time she made new excuses and asked sorry but didn’t take any action to solve my problem. Then on 3rd again I did complaint on customer care I talked to Mr. Ravi and told him the entire story and my complaint number was N9C90310621 he said that your problem will get solve within 24 Hrs. But nobody came to look into this matter then on 4th again I called in your customer care department and talked with Mr. Pradeep and he said that he has send the reminder , then on 5th again I called in your customer care and talked to your Floor supervisor Ms. Sapna and told her the entire story she assured me that today your problem will get solve and I received a call from another Floor supervisor Mr. Harinder even he told me that today definitely my problem will get solve, In afternoon your Engineer came to my house and checked the Ac and said that there is gas problem in compressor and in evening they will send the concerned person to change it.
Now you see that First complaint I did on 26th and today is 5th almost eleven days are over now but still you haven’t solve the problem is this kind of service you provide to your customer and what about quality check there is no quality controls, I am very disappointed from the performance of your Ac and from your company customer service. So I decide to take legal action against your company and decide to file a case in consumer court for the problem i faced from last 10 days from your company product and from your worst customer service.

Mohnish
Dt. 5/9/09

I have bought Vertis VOLTAS 2 ton split AC from "DHURIA AND CMPANY 169 RED SQUARE MARKET HISSAR". Within a few time, i have a problem in its cmpressor. On complaining to same, he did not respond for many days and on calling again, he is asking for Rs 4000 to change the compressr Does voltas have such bad dealers who piss off their customers?

rgds
jitender deewan
[protected]

I have bought Vertis VOLTAS 2 ton split AC from "DHURIA AND CMPANY 169 RED SQUARE MARKET HISSAR". Within a few time, i have a problem in its cmpressor. On complaining to same, he did not respond for many days and on calling again, he is asking for Rs 4000 to change the compressr Does voltas have such bad dealers who piss off their customers?

dear sir ihave voltas ac vertis 1.5 ton window ac purchased by radiant systems surat. almost two years back their representative had taken remte of my ac for repairing. since then instead of 50 complaints they are not responding . now tey are telling to give proff that they pocess my remote . again i talked to parin bhai he assured me that the problem will be solved before august 31 2009. now he is not picking my phone also .my ac is not working without remote . kindly solve my problem as soon as possible thanking you

New mobile connection — customer care deptt.& dealer not responding

Yesterday around 1045 hrs one call came from idea (name-belal & mobile no.-[protected]). He told me send scan copy of passport copy to idea.[protected]@yahoo.com and your mobile no will be activated. Also he told that i[censored] send today then no. will activate today night. I sent same around 1145 hrs. TILL NOW MY MOBILE NO. IS NOT ACTIVATED.


JUST I WANT TO KNOW WHAT IS THE PROBLEM TO ACTIVATE MY MOBILE NO. ? PLEASE WRITE CLEARLY.




M.F.HUSSAIN.







Note: Forwarded message attached

-- Original Message --

From: "Customer Care - New Delhi" ccare.[protected]@idea.adityabirla.com
To: a.[protected]@rediffmail.com
Subject: FW: FW: FW: New Connections-[protected]


Dear Mr. Hussain,



Greetings for the day!



With reference to your mail, we tried to contact you on [protected] but contact could not be established.



Further, we would request you to kindly visits any of our ' My Idea' Showrooms across Delhi and NCR along with the original and copy of driving license so that the concern can be addressed at the earliest:



For further assistance, please call our 24-hour Toll-free Helpline at [protected] from a landline or e-mail us at ccare.[protected]@idea.adityabirla.com.



At your service

Sincerely



Leena Thawani



Customer Care

Idea Cellular Limited.

Delhi




[protected][protected][protected][protected]

From: ashok kumar [mailto:a.[protected]@rediffmail.com]
Sent: Tuesday, September 08, 2009 10:04 PM
To: Customer Care - New Delhi
Subject: Fw: FW: FW: New Connections-[protected]



WHEN MY MOBILE NO. WILL BE ACTIVATED ? ALREADY 12 DAYS PAST.


M.F.HUSSAIN.



Note: Forwarded message attached

-- Original Message --

From: "Customer Care - New Delhi" ccare.[protected]@idea.adityabirla.com
To: a.[protected]@rediffmail.com
Subject: FW: FW: New Connections






********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Tourister and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

Dear Mr. Hussain,



Greetings for the day!



With reference to your mail and as per our subsequent telephonic conversation dated September 5, 2009, we understand your concern regarding service against your Idea Mobile Number [protected].



Further, we would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team. The reference number for the same is 85182870.



The matter is currently being followed up and we will revert back to you at the earliest.



For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.



At your service

Sincerely



Leena Thawani



Customer Care

Idea Cellular Limited.

Delhi



Now enjoy the convenience of viewing your itemized bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com”.




[protected][protected][protected][protected]

From: ashok kumar [mailto:a.[protected]@rediffmail.com]
Sent: Saturday, September 05, 2009 11:48 AM
To: Customer Care - New Delhi
Subject: Re: FW: New Connections



My alternate mobile no is [protected] which is on all the times. You can contact me anyday between 1700 to 1900 Hrs. I have contacted your customer care on 02-09-09 &[protected]they said tomorrow your mobile no will be activated , please wait . -------but still it is not activated.


Please take necessary action and activate my mobile no.


With Regards.

M.F.HUSSAIN.




On Wed, 02 Sep 2009 18:12:16 +0530 wrote
>



Dear Sir,



Greetings for the
day!



With reference to
your mail, we acknowledge your concern regarding the Service against your Idea
Mobile Number [protected] and we tried contacting you but the contact could not
be established.



Further, we would
request you to kindly provide us with the alternate contact number and
convenient time to speak, so that the concern can be addressed to the best of
your satisfaction.



For further
assistance, please call our 24-hour Helpline at [protected] from a landline or
e-mail us at ccare.[protected]@idea.adityabirla.com.



At your service

Sincerely



Leena Thawani



Customer
Care

Idea Cellular
Limited.

Delhi













From: ashok kumar
[mailto:a.[protected]@rediffmail.com]
Sent: Tuesday, September 01, 2009
10:36 AM
To: Customer Care - New Delhi
Subject: New Connections





Dear Sir,


One call came on 27-08-09 from mobile no.-[protected] to me he told that I am
calling from idea, we are giving the new connection- plan 299 is good for you-
local calls-30p /min, std-75p/min , 600min local calls free , ROEAMING FREE
& WITH rs.99/month gprs unlimited free. Also He told that if you take
connection today then we will give you one watch free.I was agreed for that.


Then on 28-08-09 one call came from mobile no-[protected], name harpreet ,told I
am coming . Infront of harpreet, one call came from mobile no-[protected] name
Rohit. He has given around 8 nos. Out of those I have selected one
no-[protected].Then harpreet has given me a sim card no-[protected]
also he has given the cash reciept of Rs.500 to me.On the reciept address is
given----
SHAIV BPO SERVICES, 58, 2ND FLOOR,RANI
JHANSI ROAD,OPP. MATA JHANDEWALAN MANDIR, NEW
DELHI-110055, PHONE-[protected], RECIEPT NO.-2284.

On 29-08-09 call came from moile no-[protected]. She has varify my address and
told me varification will come to your address.


On 30-08-09 call came from mobile no-[protected], he told that tomorrow I will
come for varification.


Till now no one has came for varification and still no. is not activated.


Please take necessary action and activate my no. and give me feedback.


M.F.HUSSAIN.
[protected].

















********************************************************************************...⇄
Roam with Idea & drive away New Ford Ikons!
Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Tourister and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com.
********************************************************************************...⇄

************************************************************************
ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain
************************************************************************

********************************************************************************...⇄
Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges.
********************************************************************************...⇄

An idea can change your life.

************** LEGAL DISCLAIMER ************
This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful.

Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.










********************************************************************************...⇄ Roam with Idea & drive away New Ford Ikons! Dial 56665 while roaming, play the quiz to win prizes worth Rs 20 Lakh - New Ford Ikon, American Tourister and Timberland bags & Travel vouchers! Call charges - Rs 5/min. For details, log on to www.ideacellular.com. ********************************************************************************...⇄ ************************************************************************ ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************************************ ********************************************************************************...⇄ Visit www.ideacellular.com to know more about latest Products, tariffs, online payments and recharges. ********************************************************************************...⇄ An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [protected]@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.









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Dear Sir,
I locked the call on dated[protected] my call no- 09sp151052 no body ur engineer attacted till day
it's very poor service in ur voltas commpany it's shame

Pls send if any higher person E-Mail ID pls send me

ur service is very poor in uttranchail location pls i requiest u pls closed ur call center and closed ur mfg voltas AC

Voltas Preet Aircon the service with this dealer is terrible. we bought an vertis window airconditioner and paid a 5 year AMC but the dealer is never contactable nor is Voltas.

Voltas Vertis Plus Split Air Conditioner — No service

To
The Chief Executive Officer
Voltas Ltd.

I purchased and got installed one Voltas Vertis Plus Split Air Conditioner (Indoor Unit No. P09D005104 & Indoor Unit No. P09D009808) on 11/05/2009 from M/s Durga Electricals (Agency : Mr Agrawal), Shop No. 63, Sangam Shopping Complex, NTPC, Shaktinagar, Distt: Sonbhadra (UP)-231222. Presently I am residing at C-101, Sector-III, Jayant Project, NCL, Distt : Singrauli(MP)-486890 which is 5 Kms away from the above mentioned shop.
On 19th of July 2009, my AC stopped functioning and a complained was lodged. But no response was given. When I reached there in person, I was given a handful of mobile numbers, but of no avail.
On 9th of September'09, I talked to Mr. P R Sajimon[protected] and lot of assurances were given. I even proposed him to order the replacement immediately since the months in which AC is needed will pass through. He gave nice assurances. Subsequently a customer Id No. C1037767 & call No. 09SP151829 was alloted to me.
During 3rd week of Sept'09, persons from Singrauli arrived at my residence only to let me know that since the AC has been purchased from UP and Singrauli is in MP, so they are not going to attend it and they will report it to Delhi. As a result my AC is not functioning till date and the main months when AC is needed have passed off which was probably the real intention of M/s Voltas.
This is also to be mentioned here that 02*Two) free service coupons were given to me at the time of purchase but no service till date has been done.
I am really fed up with such a type of fraud on the part of the company and now I do not want to have any product of Voltas at my home. This is the biggest mistake that I have done. I was falsely impressed by the nae of the comapny and now a sufferer. Please take your Air Conditioner back and return my money immediately, so that I can go for any AC of any other brand like LG which is providing me good service at my doorstep since last 05 years.
This is my last complaint. I have been running from pillar to post since last three months, but without any concrete solution and only adding to my mental agony and physical harrasment. I am fed up by the apathy shown by your officials/agents/service staff/outlets.
Now, if my AC is not replaced by a new one/money is returned immediately, then I will have no option except to complain at proper forum including national dailies/consumer court etc because enough is enough.

P K Tripathi

Voltas Window Airconditioner — Very poor product

We bought it in May and right from the beginning it has been giving us problem. Despite repeated complaints no action has been taken.

VOLTAS — Ac probelm

Hi

i have purchased a ac on 22/4/2009 split Ac 1.5 ton.
I have faced some problem since 2 month , i have already do many complaints but still i have face same problem :( (display and cooling and blower swing ) their engineer visit the site and every time they said some diffrent diffrent problem :| .
i have ask many time to change my Ac but they do not respond and say we trying to repair
i have a written documents to change the Ac but still my ac is not change :( and facing same problem

plz look this application and solve out my problem :(
as soon as possible

Thankx
Riyazuddin