| Address: Mumbai Suburban, Maharashtra |
Mr. Pravin Nevrekar,
Regional Service Manager
Voltas Ltd
UPBG, Voltas House,
Dr Babasaheb Ambedkar Road,
Chinchpokli, Mumbai 400 033.
Sub: Complaint Regarding Voltas Vertis Air conditioner (Complaint No – 11MY2300249)
Mr. Nevrekar,
I had purchased a 1 tonne Voltas Vertis air conditioner on October 10, 2010 from Vijay Sales in Andheri West. Once installed, the machine did not cool and there was a problem on some circuit board. I was told it would take 3-4 days to replace, which angered me and after tracing ASMs, etc the machine was fixed within 24 hours.
This was my first bitter experience with Voltas, considering a faulty piece of equipment was sold to a customer and no effort was taken to fix the same at the earliest.
On May 23, 2011; I called your toll free number to complain that the air conditioner was not cooling. It was collected the next day and I was informed that there was a leakage and that the air conditioner would be brought back within 2 days. When it did not come back, I called and was informed that the cooling coil was not working and that it would take another 2 days. 2 days passed, and since I didn’t receive a call nor the air conditioner, I called the agency, (Synergy Electronics) and was informed by a Ms. Meenal that they have ordered the coil, but the Voltas company is not sending the same. I was given Mr. Mithun Das’ number (ASM) and was told to follow up with him.
I called Mr. Das and he took down my details and said he would get back to me. He didn’t do so. I kept calling him but he didn’t respond to the calls or SMSs. I then called the agency and got Mr. Sapkar’s number (apparently the RSM) and spoke to him about the same.
What really is upsetting, is that you expect the consumer to follow up with the Voltas ASM because he is not sending the parts to the agency. THIS IS RIDICULOUS!
I was assured that my complaint would be attended to. I then received date after date from Mr. Das, but no air conditioner. It is June 2, 2011 and I have still not received the same. I got a call from Synergy saying they will deliver it tomorrow, but considering the past track record, I very honestly do not expect it to come tomorrow either.
I await your response.
With unfortunately no more regards for Voltas,
Ishmeet Singh Chandiok
Complaint No – 11MY2300249
Aug 13, 2020
Complaint marked as Resolved 
Voltas Split A/C 1 ton — Non Working of A/c after reinstallation
I Dr. Amit Goel (email id: [protected]@yahoo.co.in) had purchased an Aircon 1 ton on 20/09/09.I got the A/C checked for normal cooling and normal working condition before taking it down and relocated to a new address on 16th Jun,2011 on call no. 11JU1605220.
This was done by two(2) young ameteur boy probably with very less experience in the work..The boys washed the indoor unit with water and after putting it back on wall it failed to work. Probably the water seeped into the PCB circuit and fan motor and there was a short circuit on putting the A/C on. A senior mechanic was called who took the Motor and PCB circuit along to the Ballygunge service centre.Since that day till today 30/06/2011 I have made at least 5-6 complaints and the A/c mechanics are coming and giong back but they have failed to rectify the problem.
In this hot and humid whether of Kolkata I and my wife are really facing the penalty of buying a voltas A/c I regert my decision to buy Voltas A/c becos of this poor and inadequate service and will never suggest any body to purchase a Voltas A/c. I feel the company people have taken more than enough time . They should replace the Motor/PCB circuit free of cost as this had happened due to negligence of inadequately trained mechanics. If any body has a suggestion kindly mail to me.
I think if voltas cannot look into this small problem properly they should really do something to improve their services as there is no point selling products if you cannot provide adequate services by trained staff.
Amit Goel