Voltas Complaints & Reviews

Dear Sir,
I , Pradeep Dagar from Village & PO Nistoli (Ghaziabad) Purchased 1 ton Voltas Premiun Split Air Condition from Authorized Dealer Technoking Home Appliances , Hardev Puri Shadara Delhi 110093 .. on 8Th May 2011 .
I paid the dealer Amount Rs 21000 (inclusive installation charges) against bill number R-786.

I have been mentally tortured having sleepless nights since the day the AC has come in our house. It has not worked even for a day my Ist complaint to the Dealer was on 9th May & Regularly Follow-up…… there was no response from him
Then I Approached Call center on 14th May and logged a complaint (ref number 11MY 1404271). The Technican came to my house on 17th 2.20 PM . . He could not resolve the problem . The Dealer has refused to help and told me go wherever I wanted to .He also said his job was to sell the product not to look after is working …

Now my hard earned money is gone down the drain, The purpose of buy an AC of reputed company is defeated.
I have taken at least 3 days leaves from my private job to take went to one place to another.
I am in terrible state of mind and have lost all hope in the company.
I simply don’t want to keep this Air condition and want to get my money refunded.

Please resolve my problem immediately and get me my money back.

VOLTAS COMPLAINT

We have purchase Voltas AC 001 TON from M/s Khanna industries Dwarka New Delhi ,
vide cash memo serial no -425 dated 13 May 2007

Swing of the AC was not working hence a complaint was lodged with Voltas call center,

vide complaint no -10MY1902206,DATED 19 MAY 2010
Subsequently another complaint was lodged ,
vide 10MY2101758,DATED 21 MAY 2010
Bases on our complaint ,Voltas service engineer Mr. Aslam. attended the complaint ,vide there reports
serial no-2725,and they have mentioned in report the Swing was not working?/
however they have charged Rs-350/-
As per the service engineer , they will report back along with the swing ,but despite constant follow up nobody turn up??????????
Again we have lodged a complaint on May 2011,Vide -our complaint no -11MY0800659 DATED May 2011
Service engineer Mr. Karan gill, chkd same issue on 10 May 2011,
Vide there service no 15072 dated 10 May 2011.
But NOTHING HAS BEEN DONE EXCEPT MAKING A REPORT ?????????????
Again on 12 May 2011 ---service engineer Mr. Ajay pal Singh[protected]no Result only making a repot
vide the report no 12352 dated 12 May 2011.

WITH A PROMISE THEY WILL SOLVING THE PROBLEM AT THE EARLIEST,BUT TILL DATE THE PROBLEM REMIAN THE SAME ???????????

*********THE PART COULD NOT WILL REPLACE FOR THE LAST ONE YEAR?
THIS SHOW THE EFFICENCY /AFTER SALES SERVICE OF THE VOLTAS COMPANY?
From,
B.M DHIR 26 –B
DDA FLAT POCKET 01
SECTOR -07 DWARKA
NEW DELHI011 –[protected]
[protected]

i was purchased a voltas 1.5 ton vertis premium .it is not working properly.cooling is not upto mark.your dealer MEHTA TV CARE fills the gas but after that i am not satisfied.now i was registered a complaint 6 days before but they are not given me a suitable response and no mecanic was sent by them.i want to know why a consumer paid to you.for only to deliver the product and not for service. i think SERVICE IS THE BIG REASON OF A PRODUCT TO SHINE OR TO CAPTURE THE MARKET VALUE.
i humbly requested to please solve my problerm .

I have bought water dispenser of Voltas - Mini MagiC super Model in August 2010 and is under warranty till August 2011. The cooling system of the dispenser is not working . I have lodges a compaint in Voltas for the same and the complaint number is 11MY1408198.
The local service provider has visited on 15.05.2011 and found that the compressor needs to be changed.

But now they are daily saying we are out of stock for compressors and compressor will be received from the company in next few days . They are not giving any timelines.

I am facing trouble due to summer season . Kindly help me to resolve this. My mobile number is [protected]

I bought a voltas elegand 1.5 ton A.C on 21-apr-2011from SADANA ELECTRONICS patrakaarpuram gomti nagar lucknow and from the 1 st day i am have some issues...A.C is not cooling , it is making a loud noise and also the compressor start after 10-15 minutes after we start the A.C.
Since the day it was installed I have logged a complaint but no body is trying to resolve the issue , they are just escalating the issue to the higher level and giving us illogical reason about the issue that it is not cooling due to less space.
But the point is that if there was less space ,the person who came to install the machine should have told us the same before installation.
The machine is installed in the window which is opening towards the duct of size 5 feet by 6 feet and open from the top.
There is enough space for heat to get pass from the back side of machine and also the heat can flow through the grill which is at the ceiling.
We daily go to the service center and also to the dealer from where we brought the machine but both try to make us fool and give illogical reasons.
please do the needful to resolve the issue...

SIR,
I AM KAUSHIK PANCHAL FROM AHMEDABAD. I PURCHASE AC - MODEL VOLTAS VERTIS GOLD 2.0 TON LAST ONE YEAR I COMPLAINED IN COUSTOMER CARE VOLTAS COMPANY GIVE ME SERVICE OF THEM BUT SAME PROBLEM PRESIST AFTER REPAIRING.

MY PURCHASE DATE[protected] MY TOTAL COMPLAIN 10 TO 12 BUT NOT SHOTOUT MY PROBLEM AND NOT PROPER SOLUTION. I CAN'T UNDRSTAND, WHAT CAN I DO FOR MY AC. PLEASE REPLY ME.
MY CONTACT NO. [protected] SOFTWARE COMPUTER PANCHAM MALL, NIKOL AHMEDABAD.

Sir, I bought a Voltas Vertis Platina AC on Feb 2011. From the first day the AC is giving problem. I lodged a several complaint with the company but they are not attended the same. Kindly look into the matter and help me in repairing of my Ac.

Peeyush Basra
WZ-6 Plot No. 14
Vishnu Park, New Delhi
Mob.[protected]

I have purchased Voltas 1 Ton Window AC from Manoj Enterprises (Mayur Vihar-I) Delhi in April, 2010 and it is making a rattling sound at start-up ever since. I have registered the complaint several times on this company support no. They said to me your problem would be resolved in next day and sent a person who came and did something but could not fix the problem. It still giving out irritating sounds. Then I interacted with its PRO Mr. Alok Khanna. He too assured only once on email to sort it out. But later he too kept quiet. Nobody visited ever thereafter. The rattling sound still remains there.

I had a very bad experience with Voltas Company.Don't know what to do.


I did very big mistake to have purchased this company AC.

Thanks
Vijay Kumar
[protected]

Respected Sir,

DEFICIENT SERVICE BY VOLTAS
WINDOW A/C OF 1.5 TON.RISK OF LIFE
OF MY FAMILY MEMBERS. Dated the 16th May-11

I have an 1.5 ton window A/C of “VOLTAS VERTIS MAKE”. Due to some reasons or other it was not at all working. Having no choice, I placed my request to the “VOLTAS” KOLKATA OFFICE under their “CALL BACK” option. The VOLTAS sent a technician from ASANSOL& after inspecting the same, opined that the “COMPRESSOR” of the same to be replaced. After consultation with their Kolkata office e, I agreed for the “REPLACEMENT “of the defective one by new one. The VOLTAS entrusted the job to one M/S SMART CARE of Asansol , Which is actually the authorised service provider of M/S Godrej & Boyece Mfg. Co.Ltd not at all of of VOLTAS. The SMART CARE took away my AC for replacement of COMPRESSOR on 31/03/11 and returned the same on 09/04/11 and raised a bill of INR 10750/= including the cost of new COMPRESSOR INR 8100/= +other charges.
2. They did not provide me any authentic bill/invoice etc of VOLTAS confirming that they had actually replaced my old defective one or just “locally REPAIRED my old one” duped me like many more customers. Neither the VOLTAS nor the SMART CARE are paying heed my pleas.
3. In view of the foregoing, Iam in totally loss and living with my family members for any unfortunate accident causing even death. Major serious casualties. I, therefore, pray before your honour to do justice in my case by “COMPENSATING ME WITH A NEW AC OR OR A SUM OF INR 50000/=.
Regards,
Truly Yours,
P.C.MUDI
N/8, MILANPALLY, PO-AMRAI, DURGAPUR-713203
MOB:[protected]/[protected]

I bought a 1.5 tonne Window AC from the retailer (Top In Town, Sigra) on 17th of April 2011. On 1st May, it automatically shut down. I called the Voltas Care centre on 2nd May. They sent a mechanic on 4th May. He inspected and said a sensor is faulty and he will send his superior. The superior came on 5th May and said the sensor will have to be replaced. Thereafter, everyday I have been following Up, but no results. They keep delaying. In the meantime I am left with a faulty Ac within 15 days of buying it in 46 degrees centigrade.

What should I do. Please help.

To,

SENIOR VP SERVICING
VOLTAS LTD.
Mathura Road
New Delhi

Sub: SWING FLAP DEFECTIVE OF VERTIS GOLD i A/C Sr. No. F004116

Sir,
I purchased Voltas i Gold split 5 star A/C Sr. No.F004116 from
M/S PUSHKAR ELECTRONICS,N.I.T.,FARIDABAD on 29.04.2011 bill No.278.
At the time of installation it was found the swing flap of
split A/C is not working and complaint was registered to the dealer
M/S PUSHKAR ELECTRONICS,N.I.T.,FARIDABAD.
After that complaint is also registered at Voltas Custmer Care
No. 11MY0204488 Followed by Complant No. 11MY0601583.
Service Engineer of M/S WEATHER COMFORT(Auth. service center
Voltas) visited on 08.05.2011 service report No. 6781 and then service
Engineer of M/S HI-TECH COOL COMFORT(Auth. Service Center) visited
on 10.05.2011 service report No.493.
Till date 15.05.2011 the SWING FLAP is not replaced.For neccessary
and earliest action please.

Thanking You,
Yours faithfully

REENA KHOSLA
HOUSE NO.936,
Sector-7/C,
FARIDABAD
Mob:[protected]

To,
SENIOR VP SERVICING
VOLTAS LTD.
Mathura Road
New Delhi

Sub:Harrassment and Torture in Repairing/Replacement of New Voltas Vertis Gold i Split A/C serial No.F004161

SIR,
I have purchased VOLTAS VERTIS GOLD i Split 5 STAR A/C Sr. NO. F004164 From
M/s.PUSHKAR ELECTRONICS,NIT FARIDABAD On dated : 27.04.2011 Bill No.234.
Since 02.05.2011 This A/C iS not funtioning.Complaint regarding it
was made on Voltas Customer Care No. 11MY0204397 followed by Complaint No.
11MY0601531.
After lots of efforts made by me, till date so many service engineers
from Authorised service centre of Voltas visited for the REPAIR/POST MORTEM
of this A/C 6-7 Times without giving any Service Report but couldn't get
the A/C Repaired.
During this,they have changed/Repaired/Opened PCB/Transformer,Indoor Unit,Out
door Unit,so many times.
Always they have assured that the A/C will get repaired very soon.
Mr. ASHOK HASIJA (SERVICE DEPTT. VOLTAS) Tel. No.[protected],Mr OM PRAKASH
Tel.No.[protected] have also assured the problem will get solved on priorty.
New (TOP MODEL) A/C only 19 Days old which is not funtioning since
last 16 Days during these hot summer days,and all request to get the A/C
REPAIRED/REPLACE are in vain shows the case of HARASSMENT and TORTURING
The INNOCENT CUSTOMER.
Now it also bound me to initiate for the LEGAL ACTION.

This is for information and necessary action at the earliest please.

Thanking you,
yours faithfully

Sanjiv Khosla
H.No.936
Sector-7/C,
Faridabad
MOB.[protected]

I had purchased a Voltas Vertis Premium 1.0 ton AC model last year on 30/5/10 from a dealer m/s Electronics India in Malviya Nagar, New Delhi. Last year I had not availed the 1st free service after six months of purchase as it is provided by the company.

This year on 29/04/11 I requested through the customer care for 2nd free service and for updation of my residential address & contact info, the customer care agent provided me the reference id # 11AP2902574 and told me that the details had been updated and the service will be done in 3-4 working days.

However after 5 days when nothing happened I called the customer care and inquired about the delay i was told that the service agent could not contact me as they were provided the old contact number (however the customer care agent had the updated contact info). For my satisfaction they escalated the issue and told same will be done in another 2 days and they provided me name & contact # of the service center (THE VINTAGE, Malviya Nagar Ph # [protected]).

However since nothing was happening on 9/05/11 I again called up the customer care and the agent then con-called the service center and escalated the issue again and told by 10/05/11 service will be done. To the disgrace of the customer satisfaction nobody called me up from the service center, so I called the service center on 11/05/10 for inquiry into the issue and to my astonishment they were again trying my old contact number. Now they told me that the details were not updated and since as they got the updated details the service will be done the next day, however I am still waiting for a response from their side as nobody had turned up yet from their side.

I would like to know how such a big brand company like VOLTAS is functioning with such disgraceful working culture where a customer is made to wait for 15 days for a service which is promised in 3-4 working days and how pathetic is the customer care cell where the customer contact details are not updated on request and shared with the authorized service agents.

I am highly dissatisfied with the service and behavior of the VOLTAS Ltd in this issue and would like to escalate this issue.

Dear sir/madam,
I am Atul Gupta from Dehradun, Uttarakhand 248002. I bought a Voltas Split AC in 2009 from Volcare Cooling Solution, Bhatia Arcade, 52 Neshvilla Road, Dehradun vide bill number 2006 dated 2nd May
2009. Since the last 2 months the remote of the AC has stopped working thereby making the AC unusable. I had called the customer care around 50 times during the last 20-25 days but there has been
no step taken towards the resolution of my problem. The complaint number is 11AP2602829.
Till date nobody from Voltas has made a single call to me to resolve the problem. I have spent thousands of rupees in calling them up repeatedly to remind them of my complaint and request them to take
a step towards its resolution. Every time I am just given a false assurance that somebody will visit and cater to my complaint. I have been mentally harassed by Voltas as during this peak summer I am
not able to sleep properly because of the AC not working. I want a compensation of Rs. 25000 towards the mental tension that I have faced because of the lack of sleep and also that my problem is
resolved.
Thanks & Regards,
Atul Gupta
+91 [protected]

sir my voltas ac is not working please help me...my complaint no. 11my1308195

I wish to draw your kind attaention toward my problem I have bought
the new AC -voltas vertis 1.5 ton on[protected] Form your dealer Gupta
Electronics ,with in a month it became like useless , it does not cool
the room . I launch the compalint in Customer Care not have been
visited timely after second complain the visited & verifieed the
complaint they found the case of Gas Leakage. after fouth day they
fill the gas in AC in just two hour it became like as before (like a
dump air conditioner). AC is not cooling at all .I have sent
mail on same day today they filled the gas in AC now it is not
working or not cooling ,in this summer if we dont't avail the facility
of your product so how we trust your brand name. If I would know that
How Voltas products are and How the Customer Care treat the Customer i
would not select voltas for my home.

Dear Sir
we want to replace this product to company and company should provide the another brand new air conditioner

Complaint against the quality of the product and the level of after sale services rendered to the customer
Company – TATA Voltas

Product – Window AC - Voltas Vertis-Elite

Problem –
1) No Gas in the compressor due to leakage in pipe within 5 days of purchase.
2) Quality of after sales service to the customer

Hi,
I bought 1.5 ton Vertis Elite on 06th May'11 and on 11th night we noticed that it stopped cooling (the 5th day of the purchase). We logged a complaint on [protected] on 12th at 08:45 am against which reference number 11MY1200194 was provided. I was shocked to know that the TAT of the technician to handle the complaint was 24 working hours. Upon asking the number of working hours to be considered in a day, I was told that a day consists of 8 working hours; that means the technician can take 3 days to visit us. Nobody turned up on 12th which I was not at all expecting. The person came on 13th at 02:00 pm; visited my place and told that there is no GAS in the compressor; he told me that there is a leakage in the pipe. I asked him that I purchased this machine 5 days back then how can it be possible; then he told me that the machine need to be sent to the company back to fix the issue for that the person from another team will visit you tomorrow(14th) to take it. Now the actual story starts, ITS 08:00 PM AND NO BODY TURNED UP FOR THE SAME. I called up customer care today at 02:00 pm to know the status of the complaint; the executive told me that your complaint was actioned as the technician visited yesterday. I told him the whole story and he committed that he is again marking a follow-up query on the complaint and the person will definitely visit me today only before 7:00 pm and will take my machine for the repair. When nobody turned up by 07:30, I again called up the customer care to and got a stunning answer, the CCE was not at all aware about my last call as there was no status/ comments available; I told him the whole story again; the person told me that he will arrange for the pickup today only OR the same will be done tomorrow. My whole day was wasted today and again I have to wait for tomorrow because I know that it won’t be possible for you guys to arrange in such a short time… I’VE EXPERIENCED YOUR SERVICES.

In this competitive time when companies are providing services in just 2 hours you are working on 3 day TAT… It is sooo surprising to see the quality of product TATA is providing to its customers (which failed in just 5 day) over and above, the awesome quality of service is being provided where customer is chasing the company for the resolution and service every second hour.
I was using LG ac from last 3 years and to bring to your kind notice the technician reach us within two hours after complaint was logged. I sold it off to buy a new AC and bought this tin; I think buying a Voltas was my worst decision; I am not saying this because of the fault in the product; but because of the service you guys are providing and not meeting your own commitment.

Now after putting 17000/- with an intention to live a peaceful life this summer I ended up having a sweaty nights and days and considering the speed of resolution the team is providing I will have to bear this for next week as well…

The above highlighted issues raise a serious concern on the product manufactured, the product quality delivered and the services rendered to the customer.

Now, kindly arrange for the replacement of this faulty product by Monday; I don’t want a repaired machine because it can lead to all this again in the future as well and I can’t bear this harassment again.
Expecting your call is a waste but there is no choice left with me…I have to ask for it. Kindly arrange for a call back for me.

The Copy of this complaint marked at
1) Voltas website (Customer Complaint)
2) http://www.grahakseva.com/
3) http://www.consumercomplaints.in

Regards,
Toshir Nalwat
E- toshir.[protected]@gmail.com, toshir.[protected]@maxnewyorklife.com
M – [protected]

i have purchase 1.5 ton voltas vertis plus window ac on 02/05/11 from neelkanth varanasi.but after a week the ac are not cooling. i complain on store but yet not inspection.
sir i request you please healp me to solve my problem.
sir i want change ac is it my rights please tell me'


thanks

my email adress>[protected]@sify.com

i have purchased a voltas 2 ton air conditioner on 14th of march 2011, recently on 5th may 2011 the outer unit of the air conditioner stopped working. I've gave complaint to the dealer and to TATA VOLTAS company through the phone, they assured me to send technician in 2 or 3 days. but till now there is no responce from either company or dealer. I'm losing money in as my business without a/c is not possible.

I want to state my unfortunate story. I purchased a Voltas Windows AC named Vertis Curve from CROMA Palam Vihar on 6th May 2011. Croma ( Phone[protected] committed that they will install on 9th May 2011 by Voltas engineer. After calling numerous times, Croma suggested that Croma engineer will install the Air conditioner as voltas engineers do not have time. On 9th May 2011, the AC got installed, after which Air on starting made terrible noise. When I asked the installer that it is not installed properly. He tried to put some plywood inside the AC. This did not solve the issue.He suggested to call up Voltas and get the AC checked.

I have called up Voltas customer care since 9th May till date 20 times. No Voltas engineer visited my house to solve the sound and vibration problem.
My complaint nos is 11MY0901534, I have been told that Mr Navin will visit from DP Airconditioning.
I am feeling frustrated with Voltas AC since day 1. I have another AC of different brand , they have amazing service.
Voltas AC has zero after sales service. I don’t know how Ratan TATA is managing this company.

VOLTAS Should change there slogan to India ka AC, EK BAR LE Rona Zindigi BHAR

Anybody reading this article, I would suggest to buy a cooler rather that Voltas AC. Atleast you will save money.

Please send me Ratan Tata Email address