Voltas Complaints & Reviews

Respected Sir,

DEFICIENT SERVICE BY VOLTAS
WINDOW A/C OF 1.5 TON.RISK OF LIFE
OF MY FAMILY MEMBERS. Dated the 16th May-11

I have an 1.5 ton window A/C of “VOLTAS VERTIS MAKE”. Due to some reasons or other it was not at all working. Having no choice, I placed my request to the “VOLTAS” KOLKATA OFFICE under their “CALL BACK” option. The VOLTAS sent a technician from ASANSOL& after inspecting the same, opined that the “COMPRESSOR” of the same to be replaced. After consultation with their Kolkata office e, I agreed for the “REPLACEMENT “of the defective one by new one. The VOLTAS entrusted the job to one M/S SMART CARE of Asansol , Which is actually the authorised service provider of M/S Godrej & Boyece Mfg. Co.Ltd not at all of of VOLTAS. The SMART CARE took away my AC for replacement of COMPRESSOR on 31/03/11 and returned the same on 09/04/11 and raised a bill of INR 10750/= including the cost of new COMPRESSOR INR 8100/= +other charges.
2. They did not provide me any authentic bill/invoice etc of VOLTAS confirming that they had actually replaced my old defective one or just “locally REPAIRED my old one” duped me like many more customers. Neither the VOLTAS nor the SMART CARE are paying heed my pleas.
3. In view of the foregoing, Iam in totally loss and living with my family members for any unfortunate accident causing even death. Major serious casualties. I, therefore, pray before your honour to do justice in my case by “COMPENSATING ME WITH A NEW AC OR OR A SUM OF INR 50000/=.
Regards,
Truly Yours,
P.C.MUDI
N/8, MILANPALLY, PO-AMRAI, DURGAPUR-713203
MOB:[protected]/[protected]

I bought a 1.5 tonne Window AC from the retailer (Top In Town, Sigra) on 17th of April 2011. On 1st May, it automatically shut down. I called the Voltas Care centre on 2nd May. They sent a mechanic on 4th May. He inspected and said a sensor is faulty and he will send his superior. The superior came on 5th May and said the sensor will have to be replaced. Thereafter, everyday I have been following Up, but no results. They keep delaying. In the meantime I am left with a faulty Ac within 15 days of buying it in 46 degrees centigrade.

What should I do. Please help.

To,

SENIOR VP SERVICING
VOLTAS LTD.
Mathura Road
New Delhi

Sub: SWING FLAP DEFECTIVE OF VERTIS GOLD i A/C Sr. No. F004116

Sir,
I purchased Voltas i Gold split 5 star A/C Sr. No.F004116 from
M/S PUSHKAR ELECTRONICS,N.I.T.,FARIDABAD on 29.04.2011 bill No.278.
At the time of installation it was found the swing flap of
split A/C is not working and complaint was registered to the dealer
M/S PUSHKAR ELECTRONICS,N.I.T.,FARIDABAD.
After that complaint is also registered at Voltas Custmer Care
No. 11MY0204488 Followed by Complant No. 11MY0601583.
Service Engineer of M/S WEATHER COMFORT(Auth. service center
Voltas) visited on 08.05.2011 service report No. 6781 and then service
Engineer of M/S HI-TECH COOL COMFORT(Auth. Service Center) visited
on 10.05.2011 service report No.493.
Till date 15.05.2011 the SWING FLAP is not replaced.For neccessary
and earliest action please.

Thanking You,
Yours faithfully

REENA KHOSLA
HOUSE NO.936,
Sector-7/C,
FARIDABAD
Mob:[protected]

To,
SENIOR VP SERVICING
VOLTAS LTD.
Mathura Road
New Delhi

Sub:Harrassment and Torture in Repairing/Replacement of New Voltas Vertis Gold i Split A/C serial No.F004161

SIR,
I have purchased VOLTAS VERTIS GOLD i Split 5 STAR A/C Sr. NO. F004164 From
M/s.PUSHKAR ELECTRONICS,NIT FARIDABAD On dated : 27.04.2011 Bill No.234.
Since 02.05.2011 This A/C iS not funtioning.Complaint regarding it
was made on Voltas Customer Care No. 11MY0204397 followed by Complaint No.
11MY0601531.
After lots of efforts made by me, till date so many service engineers
from Authorised service centre of Voltas visited for the REPAIR/POST MORTEM
of this A/C 6-7 Times without giving any Service Report but couldn't get
the A/C Repaired.
During this,they have changed/Repaired/Opened PCB/Transformer,Indoor Unit,Out
door Unit,so many times.
Always they have assured that the A/C will get repaired very soon.
Mr. ASHOK HASIJA (SERVICE DEPTT. VOLTAS) Tel. No.[protected],Mr OM PRAKASH
Tel.No.[protected] have also assured the problem will get solved on priorty.
New (TOP MODEL) A/C only 19 Days old which is not funtioning since
last 16 Days during these hot summer days,and all request to get the A/C
REPAIRED/REPLACE are in vain shows the case of HARASSMENT and TORTURING
The INNOCENT CUSTOMER.
Now it also bound me to initiate for the LEGAL ACTION.

This is for information and necessary action at the earliest please.

Thanking you,
yours faithfully

Sanjiv Khosla
H.No.936
Sector-7/C,
Faridabad
MOB.[protected]

I had purchased a Voltas Vertis Premium 1.0 ton AC model last year on 30/5/10 from a dealer m/s Electronics India in Malviya Nagar, New Delhi. Last year I had not availed the 1st free service after six months of purchase as it is provided by the company.

This year on 29/04/11 I requested through the customer care for 2nd free service and for updation of my residential address & contact info, the customer care agent provided me the reference id # 11AP2902574 and told me that the details had been updated and the service will be done in 3-4 working days.

However after 5 days when nothing happened I called the customer care and inquired about the delay i was told that the service agent could not contact me as they were provided the old contact number (however the customer care agent had the updated contact info). For my satisfaction they escalated the issue and told same will be done in another 2 days and they provided me name & contact # of the service center (THE VINTAGE, Malviya Nagar Ph # [protected]).

However since nothing was happening on 9/05/11 I again called up the customer care and the agent then con-called the service center and escalated the issue again and told by 10/05/11 service will be done. To the disgrace of the customer satisfaction nobody called me up from the service center, so I called the service center on 11/05/10 for inquiry into the issue and to my astonishment they were again trying my old contact number. Now they told me that the details were not updated and since as they got the updated details the service will be done the next day, however I am still waiting for a response from their side as nobody had turned up yet from their side.

I would like to know how such a big brand company like VOLTAS is functioning with such disgraceful working culture where a customer is made to wait for 15 days for a service which is promised in 3-4 working days and how pathetic is the customer care cell where the customer contact details are not updated on request and shared with the authorized service agents.

I am highly dissatisfied with the service and behavior of the VOLTAS Ltd in this issue and would like to escalate this issue.

Dear sir/madam,
I am Atul Gupta from Dehradun, Uttarakhand 248002. I bought a Voltas Split AC in 2009 from Volcare Cooling Solution, Bhatia Arcade, 52 Neshvilla Road, Dehradun vide bill number 2006 dated 2nd May
2009. Since the last 2 months the remote of the AC has stopped working thereby making the AC unusable. I had called the customer care around 50 times during the last 20-25 days but there has been
no step taken towards the resolution of my problem. The complaint number is 11AP2602829.
Till date nobody from Voltas has made a single call to me to resolve the problem. I have spent thousands of rupees in calling them up repeatedly to remind them of my complaint and request them to take
a step towards its resolution. Every time I am just given a false assurance that somebody will visit and cater to my complaint. I have been mentally harassed by Voltas as during this peak summer I am
not able to sleep properly because of the AC not working. I want a compensation of Rs. 25000 towards the mental tension that I have faced because of the lack of sleep and also that my problem is
resolved.
Thanks & Regards,
Atul Gupta
+91 [protected]

sir my voltas ac is not working please help me...my complaint no. 11my1308195

I wish to draw your kind attaention toward my problem I have bought
the new AC -voltas vertis 1.5 ton on[protected] Form your dealer Gupta
Electronics ,with in a month it became like useless , it does not cool
the room . I launch the compalint in Customer Care not have been
visited timely after second complain the visited & verifieed the
complaint they found the case of Gas Leakage. after fouth day they
fill the gas in AC in just two hour it became like as before (like a
dump air conditioner). AC is not cooling at all .I have sent
mail on same day today they filled the gas in AC now it is not
working or not cooling ,in this summer if we dont't avail the facility
of your product so how we trust your brand name. If I would know that
How Voltas products are and How the Customer Care treat the Customer i
would not select voltas for my home.

Dear Sir
we want to replace this product to company and company should provide the another brand new air conditioner

Complaint against the quality of the product and the level of after sale services rendered to the customer
Company – TATA Voltas

Product – Window AC - Voltas Vertis-Elite

Problem –
1) No Gas in the compressor due to leakage in pipe within 5 days of purchase.
2) Quality of after sales service to the customer

Hi,
I bought 1.5 ton Vertis Elite on 06th May'11 and on 11th night we noticed that it stopped cooling (the 5th day of the purchase). We logged a complaint on [protected] on 12th at 08:45 am against which reference number 11MY1200194 was provided. I was shocked to know that the TAT of the technician to handle the complaint was 24 working hours. Upon asking the number of working hours to be considered in a day, I was told that a day consists of 8 working hours; that means the technician can take 3 days to visit us. Nobody turned up on 12th which I was not at all expecting. The person came on 13th at 02:00 pm; visited my place and told that there is no GAS in the compressor; he told me that there is a leakage in the pipe. I asked him that I purchased this machine 5 days back then how can it be possible; then he told me that the machine need to be sent to the company back to fix the issue for that the person from another team will visit you tomorrow(14th) to take it. Now the actual story starts, ITS 08:00 PM AND NO BODY TURNED UP FOR THE SAME. I called up customer care today at 02:00 pm to know the status of the complaint; the executive told me that your complaint was actioned as the technician visited yesterday. I told him the whole story and he committed that he is again marking a follow-up query on the complaint and the person will definitely visit me today only before 7:00 pm and will take my machine for the repair. When nobody turned up by 07:30, I again called up the customer care to and got a stunning answer, the CCE was not at all aware about my last call as there was no status/ comments available; I told him the whole story again; the person told me that he will arrange for the pickup today only OR the same will be done tomorrow. My whole day was wasted today and again I have to wait for tomorrow because I know that it won’t be possible for you guys to arrange in such a short time… I’VE EXPERIENCED YOUR SERVICES.

In this competitive time when companies are providing services in just 2 hours you are working on 3 day TAT… It is sooo surprising to see the quality of product TATA is providing to its customers (which failed in just 5 day) over and above, the awesome quality of service is being provided where customer is chasing the company for the resolution and service every second hour.
I was using LG ac from last 3 years and to bring to your kind notice the technician reach us within two hours after complaint was logged. I sold it off to buy a new AC and bought this tin; I think buying a Voltas was my worst decision; I am not saying this because of the fault in the product; but because of the service you guys are providing and not meeting your own commitment.

Now after putting 17000/- with an intention to live a peaceful life this summer I ended up having a sweaty nights and days and considering the speed of resolution the team is providing I will have to bear this for next week as well…

The above highlighted issues raise a serious concern on the product manufactured, the product quality delivered and the services rendered to the customer.

Now, kindly arrange for the replacement of this faulty product by Monday; I don’t want a repaired machine because it can lead to all this again in the future as well and I can’t bear this harassment again.
Expecting your call is a waste but there is no choice left with me…I have to ask for it. Kindly arrange for a call back for me.

The Copy of this complaint marked at
1) Voltas website (Customer Complaint)
2) http://www.grahakseva.com/
3) http://www.consumercomplaints.in

Regards,
Toshir Nalwat
E- toshir.[protected]@gmail.com, toshir.[protected]@maxnewyorklife.com
M – [protected]

i have purchase 1.5 ton voltas vertis plus window ac on 02/05/11 from neelkanth varanasi.but after a week the ac are not cooling. i complain on store but yet not inspection.
sir i request you please healp me to solve my problem.
sir i want change ac is it my rights please tell me'


thanks

my email adress>[protected]@sify.com

i have purchased a voltas 2 ton air conditioner on 14th of march 2011, recently on 5th may 2011 the outer unit of the air conditioner stopped working. I've gave complaint to the dealer and to TATA VOLTAS company through the phone, they assured me to send technician in 2 or 3 days. but till now there is no responce from either company or dealer. I'm losing money in as my business without a/c is not possible.

I want to state my unfortunate story. I purchased a Voltas Windows AC named Vertis Curve from CROMA Palam Vihar on 6th May 2011. Croma ( Phone[protected] committed that they will install on 9th May 2011 by Voltas engineer. After calling numerous times, Croma suggested that Croma engineer will install the Air conditioner as voltas engineers do not have time. On 9th May 2011, the AC got installed, after which Air on starting made terrible noise. When I asked the installer that it is not installed properly. He tried to put some plywood inside the AC. This did not solve the issue.He suggested to call up Voltas and get the AC checked.

I have called up Voltas customer care since 9th May till date 20 times. No Voltas engineer visited my house to solve the sound and vibration problem.
My complaint nos is 11MY0901534, I have been told that Mr Navin will visit from DP Airconditioning.
I am feeling frustrated with Voltas AC since day 1. I have another AC of different brand , they have amazing service.
Voltas AC has zero after sales service. I don’t know how Ratan TATA is managing this company.

VOLTAS Should change there slogan to India ka AC, EK BAR LE Rona Zindigi BHAR

Anybody reading this article, I would suggest to buy a cooler rather that Voltas AC. Atleast you will save money.

Please send me Ratan Tata Email address

I have purchased Voltas Vertis Plus 1.5 ton AC 2 years back. Recently there was some problem with remote and it was not working properly. I logged a complain (No. 11AP2302171) on 24 April. On 25 April some guy from service dealer (Madhu Cool Centre) visited to my home and said remote need to be repaired and took the remote with him. Since then my remote is with service dealer and they don’t bother to reply.
I talked to Voltas customer care again they said they will get it fixed but no action.
I again talked to Voltas customer care and they gave me a new complain number 11MY0902542. But no action has been taken yet.
The customer care at Voltas is useless and pathetic. It sounds funny but seems they have stolen my remote.

I HAVE PURCHASED AN VOLTAS A.C. ON THE NAME OF NEHA TRIVEDI FROM NEELKANTH ELECTRONICS,BHELUPUR,VARANASI ON 01/02/2011.

FROM THE VERY BEGINNING WE GOT THE PROBLEM OF NOISE MAKING AND FREQUENTLY IT BECOMES OFF PERHAPS DUE TO VOLTAGE FLUCTUATION OR ANY OTHER REASON..

I COMPLAINT TO NEELKANTH A WEEK AGO BUT NO ONE CAME TO CHECK IT TILL
DATE.

YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND MAKE OUR TRUST ON YOUR COMPANY.

Yours'Faithfully
Dr.A.K.Trivedi
Mob. [protected]

i was purchase last year new tata window ac.There is no company service and no after sale service. I was complain in showroom at croma sec-37,faridabad but there is no response.Costumer care no. is always show bussy
so my request to all please don't go for purchase tata voltas ac

I have purchased ac from reliance hypermartlimited- faridabad voltas sac 5200w 2 star classic 4501242on 1st may 2011. the same has been delivered on 5th may 2011 againt comitment delivery on 3rd may.
till date its not installed and your technician has come to my home and after cmplete the installation process they hv find the same is defect.
I have very much harouse by voltas technician, mobile no: [protected].
also reliance refuse to replace the same and said that after delivery thier responcibilty is over.
now i need to replace the same by tomorrow, otherwise i will go to consumer court and claim the entire losses .
thnks
rgds
sudip chattopadhyay
m-[protected]

ear Sir,
I Buy a Voltas Split Ac Modal Voltas vertis elite 1.5 seriel
no 4551147G10A[protected]APRIL-2010) from Pankaj electronics 36 ,Palika
Bazar Rohtak-124001 I Regiestered Four
Complaints ( 10AP2404320,10MY0404802,10AU1700762,11AP1056651,11AP2300081)
Customer id
is C1370430 to the pankaj electronics. the Problem is that the cooling is
not well & the ac is dripping water droplets But Problem is not sorted out
yet.Please help us in this matter . as soon as
possible

MOBILE NO. [protected],[protected]




Dilbag Singh

395/23 Khel Wali Gali Kath Mandi

Rohtak-124001

Haryana

I bought VOLTAS 1.5 ton ac @ RATHNA FAN HOUSE CHENNAI T NAGAR, THEY TOLD THE NEXT DAY THE SERVICE PEOPLE WILL COME AND FIT THE AC, BUT THEY TOOK AROUND 4 DAYS AFTER WE MADE 10 CALLS AND REQUESTED. WE BOUGHT THE AC IN MARCH,2011.. BUT IN MAY 1ST, THE FAN(PROPELLER) OUTDOOR UNIT WAS BROKEN INTO PIECES, WE CALLED THE CORRSPONDING SERVICE PROVIDER (RITE AIRCONS - VOLTAS AUTHORISED SERVICE PARTNER) AND COMPLAINT AND THEY TOLD, TODAY WE WILL PUT REQUEST TO VOLTAS FOR NEW FAN PIECE AND NEXT DAY WE WILL COME AND FIX IT. BUT THEY DIDNT CAME. WE HAV MADE AROUND 60 PHONE TO THE SERVICE CENTERS, THEY TOLD PIECES CAME NEXT DAY WE WILL COME AND FIX IT. PLS BEAR.. ALMOST 8 DAYS WAS OVER, BUT THEY DIDNT MAKE UP, LASTLY THEY TOLD IN ANOTHER 1 HR WE WILL COME AND FIX IT. WE WAITED FOR 5 HRS, THEY DIDNT CAME. WE CALLED SERVICE CENTER MGR AND COMPLAINTED, THEY LOOKED AND TOLD, SIR, THE FAN PIECE THAT CAME WAS NOT UR MODEL, SO PLS BEAR WE WILL PUT NEW RQST AND IT WILL COME IN NEXT 2 DAYS. WE DONT KNOW WHAT WE DO. ITS AGNI NATCHARAM TIME.. ITS 107 DEG IN CHENNAI. WE HAV PREGNANT LADIES IN HOME. DONT KNOW HOW TO BEAR IT. PLS DONT GO FOR VOLTAS.. (SERVICES THE WORST i HAVE EVER SEEN).

i have purchased a split ac (model VOLTAS VERTIS ELITE). when my electrician tried to install it he found that motor in the AIRCONDITIONER OUTDOOR MOTOR IS MISSING.i called the distributor 100 times( R K DISTRIBUTOR NEAR SATYAM CINEMA) BUT OF NO USE.I BOUGHT AC ON 2 MAY AND TODAY IS 8 MAY.I M SUFFERING FROM MENTAL TENSION DUE TO THIS. HIS OFFICE IS FAR AWAY FROM MY PLACE SO I USUALLY CALL THEM TO COMPLAINT.PLZ DO SOMETHING AS THE DISTRIBUTOR IS NOT TAKING NOTE OF ME.
SHAILESH [protected]

We had purchased two AC unit on invoice date 29.11.2010 vide invoice no [protected] from PANT NAGAR WORKS, Unit-II, Plot no. 1, Sector-8, IIE Pant Nagar for installation at IDBI Bank Ltd. Tarn Taran(Punjab).The same was installed in the month of December 2010.

When the AC season is just started we came to know that AC unit is not working properly and after consistent following up with your departments, last week one engineer came from chandigarh unit confirmed us that AC unit is not working due to gas leakage problem is there owing to installation fault. As per our telephonic conversation with Mr. Rishi (one of your dealer at chandigarh unit) has told us that I cann't give such a prompt service because till date we have not received dues from IDBI Bank Ltd.

From last one week again we are regularly following up with your company but nobody takes the pain to solve this issue.

However I had also logged a complaint for the same on the help line of your company on 05th May, 2011 vide complaint no. 11MY0500842 and again we are following up with them to solve this problem, but till date my complaint is lying unattended in spite of many assurances from the Company of attending the same within 24 working hours.

From the very first day, every person of your company assure us to solve this issue with in 24 hrs. But we don't know, how many 24 hrs were left for getting the solution from your company.

I never expect such a worst service from TATA enterprises.