Voltas Complaints & Reviews

I made the mistake in 2008 to purchase Voltas AC from Chroma. Voltas vertis Gold split AC worked fine for 2 years not giving much problems and initially, I was happy. But then, it started giving lots of issues in just 2 years.

Sometimes, it cools too much and sometimes, not at all - all at same preset temperature. It throws out water and ice cubes in night causing loud sounds!! This happens every few hours and the only solution is to stop and restart after some time. From last 1 year, I am doing it regularly and never got sound sleep!!

I have complained to Voltas so many times and each time, their person comes (different person each time) and does some repairing for which I pay heavy bill. In one year, I have paid more than original AC amount and the issue just comes back in 15 days. Every time, they will say gas leak, need internal cleaning, need to stop leakage etc - they will charge heavily and confirm that the issue wont repeat. But it will come back only in 10-15 days. As per my study, this happens due to bad compressor and they never accept as it comes with 5-year warranty. So, rather than replacing their faulty product, they put on my head to pay for big repair cost and do some patching work so that it stops for few days.

I am so frustrated that I told technician this time that rather than paying you for repairing, its better to throw it in dustbin and submit complain in consumer court - he simply said laughing: Do it - we dont care. You can never prove anything.

COMPLAINT NUMBER-11oc0600841.
It has been regularly informed to the customer care about the improper working of the swing.But no action has been taken against it.Reasons are being given about the less stock of the parts of the ac.Please send the company technician as soon as possible to replace the swing.
From:-
Upendra kumar.
Contact number-[protected].

Sir,
I had purchased a Voltas Vertis Gold 1ton window ac with 3 star rating on 8th-Oct-2011 from Rathna Fan House Chennai.
Installation was promised the same day by happened only on 9th-Oct-2011. Installation people came and one person by name of Mr.Senthil measured the window opening and said some packing would be required which would cost extra for which I agreed.
I had told Mr.Senthil that I would require a proper drainage outlet as I stay in apartments on 3rd floor and water needs to be drained out properly. He said no problem just buy me a 10 feet plastic pipe and we will fix it.
I had gone to the shop to purchase the same and when i got back he had already fixed the frame and outer shell of the ac.
After fixing the same he tells me that the front grill is damaged and he will raise a complaint and get it replaced the next day itself. Upon inspecting the same i can see that the front grill is broken. But he said that the ac will work fine.
Upon repeated followup with Voltas finally the grill came today that too some other model grill!!!

How can the installation guy install the ac when the ac itself is come in damaged condition? He was the one who opened the sealed box that too when i was away at the shop and after fixing the ac he says the grill is damaged!!!
Also upon asking for a receipt for installation charges of Rs.700 he said the same would come by post. However till date nothing is come!!!

Please replace the ac with a proper piece as full cash payment was made in good faith because of the TATA brand name but after this experience will never purchase another TATA product again!!!

Regards,
Kevin Lawrence
[protected]

Dear Sir,

Following complaints were lodged on 28/09/11 at the Voltas toll free No.[protected] & call log ticket numbers were provided by the call centre. They assured that withing 24 working hours the call would be attended. Before that at the 1st week of Sep'11, we have lodged the said complaint over phone to the Voltas local office here at Guwahat. From than, Voltas officials/customer care staffs, on following up the matter almost on daily basis reassured us that "next day" the call would be attended. But to our utter surprise, till date they have not exchanged the AC compressor. We are extremely dissatisfied the way they (Voltas) is responding to our distress calls.

Location AC Sl No Dt of call log Ticket No
SBI ATM Tangla, Udalguri, Assam 4551024M08F000347 28/09/11 11SP2805014
SBI ATM Bhegarghat, Mangaldai, Assam 4551081M09C000628 28/09/11 11SP2805005
SBI ATM Bhegarghat, Mangaldai, Assam 4551081M09E000590 28/09/11 11SP2805016

Because of non-functioning of ACs, our ATM machines are malfunctioning & thereby agonizing the users of the ATM services. We therefore, request the honourable forum to raise the complaint at the appropriate level for a quick disposal of the issues.

Y/F,

Channel Manager,
SBI, Admin Unit,
Bhangagarh, Guwahati-781005
Email: samiran.[protected]@sbi.co.in
Phone: [protected]

From
Ms Sangeeta Peswani,
207/44-B Wing,Paramount Building,
1st Cross Road,
Swami Samarth Nagar,
Andheri (West)
Mumbai 400053
Resi No 26315791
Cell No [protected]

Voltas ,one ton window A/C was purchased on 08/05/2010 from Croma Stores at Mega Mall Goregaon (West) vide delivery number[protected].It carried a warranty of one year.During the purchase process we were advised...

hello sir,
i am rajesh madia from jalndhar, owner of lakshmi refreshment . am your coustomer from last 10 year. your product quality is becomeing poor year by year. The last deep frezers i buy are not working properly by this i had suffer a huge loss. Am complainig u 2nd time . but i get no response from ur side. my last complaint launched on[protected]. complaint no.11sp0202227. i also contact your local service sataion(20 ranjeet nagar/mr.jatinder singh) but get no responce either i get excuses .

RAJESH KUMAR MADIA
C/O M/S LAKSHMI REFESHMENT OPP CHINTPURNI MANDIR JALANDHAR CITY(144004)
M.NO. +[protected]

voltas a c bought from voltas world of ajay enterprises,balajicolony,tirupathi on 3/ 2/11.stabilizer not working during the month of october.I complaint to the shop,they send mechanic,he opened the stabilizer and confirmed that stabilizer not worked.he went to the shop to change my stabilizer.he fixed the new stabilizer and taking charge rs.250 from us as service charge within warranty period of one year.my phone no [protected], v.k.bhaskar( customer ).bill no.tin [protected]

I purchased a 1.5 ton split AC for office cabin,from Grewal Cooling solutions Ludhiana only 2.5 Months ago. It is giving all types of problem from day 2 i.e Heavy Noise, leakage in the drainage pipe and above all out cut of the AC is not working. On our complait to voltas, engineer visited our office and said it requires PCB or PCV replacememt and informed that it will take 4-5 days and during these days AC will not work. I requested him to make some temporery arrangements as it is not possible to sit in the office cabin without AC but all in vain. It is very teasing that voltas/ dealer has supplied us a faulty AC and the company has not any system of replacing parts of the faulty product on the spot which is under warrany. It gives bad name to the company. I again request to redres my problem so that further legal complications may be avoided.

Hari Om Sr Manager PNB Chowk Karimpura Ludhiana [protected]

we bought spilit aircondition in Marc2011 . after that it started making a problem of leakage of water which even destoyed my almirah . we have made complaints in customer care and to authorised dealer . one person came on 14 aug2011 and cheked a.c and given a report thAT TREY IS DEFECTIVE AND IT NEED TO REPLACE TH UNIT . bUT TILL DATE NO PERSON OR REPONSE CAME TO US INSPITE OF REPEATED COMPALAINTS IN CUSTOMER CARE , TO AUTHORISED DEALER (tHE vintage) and the shop from where we bought .

we are unable to understand to whom we sholud contact
harish kumar -

Sir,
It is nform to you that I have purchased a Vertis plus A.C. 1.5 ton from M/S Durga Electonics Shaktinagar Distt-Sonebhadra (U.P.) on 15.04.2011 Since that two times fan blade of outer uint has been broken with in 06 month . Now remain blade has been broken on 29.08.2011 and I lodge the complaint in custemor care centre on 30.08.2011 bv.My call no. is 11AU3003227 but still not attended. I surprised that both summer season gone with non functioning of AC. In this circumtances it shouild be attend on Comp[any cost being a manufacturing/installation defects. This complaint may please be attend on top priority basis and also reqire to find out the root cause of defects.
Your's sincerelly :-
Krishna Gopal Somvanshihas

We bought 1.5 ton Air conditioner on April 2011 from ratna fan house,T nagar,chennai.The Ac was good for one month with good cooling effect,after that we found drastic change in the cooling effect of AC.we complained the shop where we bought the same and had a free service also.The service person told that "the gas level has reduced" and he refills it .After that also the Ac condition was not good.Last week(on Aug 15th of 2011),again i registered a complaint in the stores where i bought,but till now there is no response from them.we called them four times but they said they will visit,till now no one came.I am very much dissatisfied with the product.Please do a replacement for this product.I will be very much satisfied.

Dear Sir/Madam,
I’m one of the proud customer of Voltas AC purchased on 09.04.2008 vide Inv No:023/2008-09 from AirTech Systems, 14/23, Pandaram Street, Purasawalkam, Chennai – 600007.
I’m in trouble with my Voltas AC since after 12 months of purchased. Everytime I use to call for service with Airtech Systems only, and they come and attend the fault and the complaint will not be solved forever. I’m surprised with the technician of M/s. Airtech Systems, who attend my fault, which will not be fully serviced upto my satisfaction and my money against service charges goes regularly Rs.400. This continues for morethan 2 years. And latest they insisted for Rs.800 for servie.
Customer with unsatisfaction over service from an authorized service centre appointed from Voltas, went to the service centre to complaint his way of service. To my surprise the Dealer, failed to attend the customer requirement rather he asked me to through the AC at dustyard. And even after many request to send correct person to solve the fault for ever. The dealer denied sending person for service the thing is the AC was bought from the same dealer.
Here I would like to complaint about the dealer for not attending my service and secondly for not sending correct technician over my complaint. The dealer also says no complaint will be attended and no matter where ever I go and complaint against such denial. So what is happening in Voltas, the company which has good reputation with the public as customer & consumer? But intermediate dealer who is the person connecting the Voltas with public spoiling the Company reputation.
Hope to get immediate reply over my complaint. Also the dealer has failed to fill the warranty booklet. Which is very important work of a dealer…..?
Hope to get my complaint solved here.
Thanks & Regards
J.Nasir

the blower motor is not working

I Purchased new Voltas Vertis platina 4 star 1.5 tonne Split A.C on[protected] at Chennai. Now the Fan sweep Ossilator was not swing it remains constant.

Voltas is known for its compressor and quality product but now it has become myth.Last year on 14th August I purchased Voltas AC 1.5 Ton(window).It worked well for few months.This year when we started AC in the month of April it created problem and the problem was not identified as compressor problem,it was replaced on 30/05/2011 after a lot of efforts. Hardly we used it for a month and went to home in vacation once again the same problem we are facing and now running from pillar to post for the solution of this problem.We lodged our complaint to customer care no.on 04/8/2011at Ghaziabad and they gave us complaint no. 11AU0403705 and stated that technical expert would visit the site but till date it is unattended.
Hassan Imam

My Voltas 1.5 ton window AC which was purchased in2009, developed a snag abut ten days ago. It took umteen phone calls for the service man to come to my place
I was given a complain no. 11JL3003807
The AC was taken to the workshop for repair against warrenty but the for the last 4 four days there has been no responce from the company.
my varios phone calls and complains have gone to deaf ears.
no service Ac has been provided during the period of service.
moreover it seems I have to pay around Rs 2500/- for the repair under warrenty.
That is the kind of service from VOLTAS.

AC NOT WORKING LAST 7 DAYS ENG VIST AT SITE NO RESOLATION PLS RECTIFIED THE RESOLATION
WC 1/8 PREM NEW DELHI
[protected]
[protected]

COMPL NO 111JL3004989

Purchased a split AC Voltas vertis plus 1.5 ton on 26th april 2011 from Talwar Electonics.Since then AC is not working well.On the first,There was lack of Gas in the outdoor unit.we complained it 10 times then after 3 days it got replaced.After 10 days again there is Gas problen in the AC.we complained it many time.after 5 days they resolved our problem regardless of their promise to resolve in 2 days.now its outdoor fan is broken for 5 days.i have complained it 20 times but no result yet.I am very upset from voltas service.i will never suggest to any of my friends or relatives to buy a voltas product.

Hi, I have bought Voltas AC on May 05, 2011 and within a month I have registered two complaints that this AC is defected, kindly replace the AC or kindly refund the money. I have sent around10-15 emails to the corporate office in Mumbai, cc it to Ashish Mathur (Main Contact Person for Delhi) and also cc it to BB Dua (Area Manager West Delhi) however my complait is still not considered and I am still struggling. A month age we all agreed that the company has to refund the money since there are many problems coming for VOLTAS AC's moreover few company executive also cam to my place and other places to check as to why there are so many complaints coming with the AC's. The same has been communicated to all the Responsible Employees working for VOLTAS and I must say that they are not at all reponsible enough to handle these situtaion. The main culpurate is Mr BB Dua who always commit false statements. As per him the dealer should be refunding the money however as per Dealer Companys should be responsible for money. They both are shifting their reponsibilties and commitments to each other and the surviving entity is me, Its been more than 3 months I am struggling with this situtaion. I have all the email that I have sent to all the Responsible Executives of VOLTAS and copied all the emails to the corporate office which is located in Mumbai however I have not received any possitive response from them, its just delegating the reponsibility/authority to each other. Mr Ashish Mathur who is the boss of Me BB Dua commited that Mr Dua would resolving this asap however as per Mr Dua, Mr ashish delegated this responsibilty on me and I would not be able to consider this. At times Mr Dua commited to resolve the issue within no time and at times he totally refused to handle this situation, as per him he cant do anything, walk up to the Dealer from where you bought the AC.
Please help me and guide me how can I take this forward legally, and get my refund with the compensation. Its been 3 months and no one from the company taking this thing seriously.
My Contact# - [protected]
email id - sunny.[protected]@gmail.com

I have purchased Voltas (Vertise) Split AC Two years back from dealer Named "ANIL AGENCIES" at Bhilai , District Durg, Chhattisagarh. First free service was done after one month from date delivery. For second & onwards service, no one turned up from the dealer side.Now it stared a problem of Continuous Drainage of Condensed atmospheric water inside the room from inner unit of split AC..Now again I requested Voltas service center for regarding above mentioned drainage problem on[protected].The Service persons headed by "RAVI KUMAR" introduced themselves as companies service persons attended the problem but in vain i.e. the problem remained same. Again today on[protected] they attained the problem bur not succeeded, the same problem continued. Now they are demanding Rs 300 for the visit, we told them that they should solve the problem and then charge the requisite amount.They have annoyed and gone back.Company may please solve my problem. My name is G.K. Sahu &contact no. is [protected].