Voltas Complaints & Reviews

Sir,
It is nform to you that I have purchased a Vertis plus A.C. 1.5 ton from M/S Durga Electonics Shaktinagar Distt-Sonebhadra (U.P.) on 15.04.2011 Since that two times fan blade of outer uint has been broken with in 06 month . Now remain blade has been broken on 29.08.2011 and I lodge the complaint in custemor care centre on 30.08.2011 bv.My call no. is 11AU3003227 but still not attended. I surprised that both summer season gone with non functioning of AC. In this circumtances it shouild be attend on Comp[any cost being a manufacturing/installation defects. This complaint may please be attend on top priority basis and also reqire to find out the root cause of defects.
Your's sincerelly :-
Krishna Gopal Somvanshihas

We bought 1.5 ton Air conditioner on April 2011 from ratna fan house,T nagar,chennai.The Ac was good for one month with good cooling effect,after that we found drastic change in the cooling effect of AC.we complained the shop where we bought the same and had a free service also.The service person told that "the gas level has reduced" and he refills it .After that also the Ac condition was not good.Last week(on Aug 15th of 2011),again i registered a complaint in the stores where i bought,but till now there is no response from them.we called them four times but they said they will visit,till now no one came.I am very much dissatisfied with the product.Please do a replacement for this product.I will be very much satisfied.

Dear Sir/Madam,
I’m one of the proud customer of Voltas AC purchased on 09.04.2008 vide Inv No:023/2008-09 from AirTech Systems, 14/23, Pandaram Street, Purasawalkam, Chennai – 600007.
I’m in trouble with my Voltas AC since after 12 months of purchased. Everytime I use to call for service with Airtech Systems only, and they come and attend the fault and the complaint will not be solved forever. I’m surprised with the technician of M/s. Airtech Systems, who attend my fault, which will not be fully serviced upto my satisfaction and my money against service charges goes regularly Rs.400. This continues for morethan 2 years. And latest they insisted for Rs.800 for servie.
Customer with unsatisfaction over service from an authorized service centre appointed from Voltas, went to the service centre to complaint his way of service. To my surprise the Dealer, failed to attend the customer requirement rather he asked me to through the AC at dustyard. And even after many request to send correct person to solve the fault for ever. The dealer denied sending person for service the thing is the AC was bought from the same dealer.
Here I would like to complaint about the dealer for not attending my service and secondly for not sending correct technician over my complaint. The dealer also says no complaint will be attended and no matter where ever I go and complaint against such denial. So what is happening in Voltas, the company which has good reputation with the public as customer & consumer? But intermediate dealer who is the person connecting the Voltas with public spoiling the Company reputation.
Hope to get immediate reply over my complaint. Also the dealer has failed to fill the warranty booklet. Which is very important work of a dealer…..?
Hope to get my complaint solved here.
Thanks & Regards
J.Nasir

the blower motor is not working

I Purchased new Voltas Vertis platina 4 star 1.5 tonne Split A.C on[protected] at Chennai. Now the Fan sweep Ossilator was not swing it remains constant.

Voltas is known for its compressor and quality product but now it has become myth.Last year on 14th August I purchased Voltas AC 1.5 Ton(window).It worked well for few months.This year when we started AC in the month of April it created problem and the problem was not identified as compressor problem,it was replaced on 30/05/2011 after a lot of efforts. Hardly we used it for a month and went to home in vacation once again the same problem we are facing and now running from pillar to post for the solution of this problem.We lodged our complaint to customer care no.on 04/8/2011at Ghaziabad and they gave us complaint no. 11AU0403705 and stated that technical expert would visit the site but till date it is unattended.
Hassan Imam

My Voltas 1.5 ton window AC which was purchased in2009, developed a snag abut ten days ago. It took umteen phone calls for the service man to come to my place
I was given a complain no. 11JL3003807
The AC was taken to the workshop for repair against warrenty but the for the last 4 four days there has been no responce from the company.
my varios phone calls and complains have gone to deaf ears.
no service Ac has been provided during the period of service.
moreover it seems I have to pay around Rs 2500/- for the repair under warrenty.
That is the kind of service from VOLTAS.

AC NOT WORKING LAST 7 DAYS ENG VIST AT SITE NO RESOLATION PLS RECTIFIED THE RESOLATION
WC 1/8 PREM NEW DELHI
[protected]
[protected]

COMPL NO 111JL3004989

Purchased a split AC Voltas vertis plus 1.5 ton on 26th april 2011 from Talwar Electonics.Since then AC is not working well.On the first,There was lack of Gas in the outdoor unit.we complained it 10 times then after 3 days it got replaced.After 10 days again there is Gas problen in the AC.we complained it many time.after 5 days they resolved our problem regardless of their promise to resolve in 2 days.now its outdoor fan is broken for 5 days.i have complained it 20 times but no result yet.I am very upset from voltas service.i will never suggest to any of my friends or relatives to buy a voltas product.

Hi, I have bought Voltas AC on May 05, 2011 and within a month I have registered two complaints that this AC is defected, kindly replace the AC or kindly refund the money. I have sent around10-15 emails to the corporate office in Mumbai, cc it to Ashish Mathur (Main Contact Person for Delhi) and also cc it to BB Dua (Area Manager West Delhi) however my complait is still not considered and I am still struggling. A month age we all agreed that the company has to refund the money since there are many problems coming for VOLTAS AC's moreover few company executive also cam to my place and other places to check as to why there are so many complaints coming with the AC's. The same has been communicated to all the Responsible Employees working for VOLTAS and I must say that they are not at all reponsible enough to handle these situtaion. The main culpurate is Mr BB Dua who always commit false statements. As per him the dealer should be refunding the money however as per Dealer Companys should be responsible for money. They both are shifting their reponsibilties and commitments to each other and the surviving entity is me, Its been more than 3 months I am struggling with this situtaion. I have all the email that I have sent to all the Responsible Executives of VOLTAS and copied all the emails to the corporate office which is located in Mumbai however I have not received any possitive response from them, its just delegating the reponsibility/authority to each other. Mr Ashish Mathur who is the boss of Me BB Dua commited that Mr Dua would resolving this asap however as per Mr Dua, Mr ashish delegated this responsibilty on me and I would not be able to consider this. At times Mr Dua commited to resolve the issue within no time and at times he totally refused to handle this situation, as per him he cant do anything, walk up to the Dealer from where you bought the AC.
Please help me and guide me how can I take this forward legally, and get my refund with the compensation. Its been 3 months and no one from the company taking this thing seriously.
My Contact# - [protected]
email id - sunny.[protected]@gmail.com

I have purchased Voltas (Vertise) Split AC Two years back from dealer Named "ANIL AGENCIES" at Bhilai , District Durg, Chhattisagarh. First free service was done after one month from date delivery. For second & onwards service, no one turned up from the dealer side.Now it stared a problem of Continuous Drainage of Condensed atmospheric water inside the room from inner unit of split AC..Now again I requested Voltas service center for regarding above mentioned drainage problem on[protected].The Service persons headed by "RAVI KUMAR" introduced themselves as companies service persons attended the problem but in vain i.e. the problem remained same. Again today on[protected] they attained the problem bur not succeeded, the same problem continued. Now they are demanding Rs 300 for the visit, we told them that they should solve the problem and then charge the requisite amount.They have annoyed and gone back.Company may please solve my problem. My name is G.K. Sahu &contact no. is [protected].

I bought this Voltas Vertis Plus 1.0 ton, From Viveks Limited. Just a year and a month ago. Now gas leak has happened and the Ac is not producing cool air. They are charging too much and not treating the customer properly. Kindly lodge this complaint and look over to solve this problem.They are asking to pay 2250 Rs .

On 1st of July I bought a Deep Freezer from Top N Town Dealer in my city.. The Deepfreezer is of Voltas Brand Model No. 405GSL Glass Top Model...
The Problem is the time I figured out that there are mosquitoes entering in the DeepFreezer even When the Freezer doors are properly closed and locked... The most shocking thing was when I found a few moving ants in the top shelf of the Freezer....
On calling up customer care and registering my complain on 22nd of July they Assured me that my problem will be resolved in 3 days... One of the technicians came to check the Freezer said "Ki Glass top model mein Keede to jaayenge hi sahi ye Company ka ya uske product ka Fault nahi hai"...... There has been no help from the Area Manager as well... What area manager is saying that I need to cover up the product with cloth during night to avoid this... What I dont understand if there is a problem with the product why they are ot ready to replace it why will I have to cover it up... As there is some leakage in the Freezer thats why I am facing All these problems...
PLEASE HELP !!!!!!

Responding to my complaint of 06.06.11, Voltas service centre technician got my AC shifted to service centre for repair.At first I was told that the job requires 2 to 3 days.
Severa weeks have passed .No job done, since the centre is not able to get readily the replacement parts.
Even the service centre doesnt"know how long more time it shall take.

Attitude of higherups in Voltas Customer Care nonresponsive

Voltas service centre number[protected]
NN Tangri
[protected]

PLZ. REFER TO MY COMPLAINT LODGED MORE THAN A MONTH AGO.HOWEVR,TILL DATE I HAVE NOT RECEIVED ANY RESPONSE FROM YOUR END.WOUL YOU PLZ. LET ME KNOW THE STATUS OF THE SAID COMPLAINT ?

I have logged a complaint on 21/06/2011 related to my Airconditioner (A/C) making lots of noise and also the thermostat is not working properly.On 22/06/2011 the service person named Sanjeet Kumar visited my place and told the that the compressor needs to be changed and they will come and replace it within two days.Till now they have not came back.I have been calling customer care and every time i am promised that my call is placed on high priority and it will be serviced within one or two days.Still none of the service person has visited my place and the A/C is in the same state.It is the third complaint i have place in one month.For the first two time the same problem was being serviced.Now the third time there is no response at all from the service center.Till now have called more than 24 time in last 20 days to get my complaint with reference number 11JU2103730 serviced .It is a kind of mental torture talking to the customer care and telling again and again for the same thing without getting a response.I have purchased the A/C to use in the summer season but i am not able to use.I purchase the A/C especially for my grandmother as she is old and need normal weather condition.As it is very hot in Patna and i am not able to use my A/C, my grandmother has lost her health.

Details of Complaint done so far:
11JU[protected]Current complaint number still in open state
11JU[protected]Attended on 13/06/2011
11MY[protected]Attended on 30/05/2011

All the above three complaints are related to same thing and the main problem is compressor.,

The Details of the A/C is
Owners Name: Ashutosh Singh
Date Of Purchase:22/06/2010
Model No: vertisplus1.[protected]/2010)
Serial Number:4010967G10A013686
Shop/Place of Purchase: Shristi Sales (Patna)
Invose No:1482
Contact No:[protected]/[protected]
Mail Id:abhishekkr.[protected]@gmail.com

Request Consumer forum to step in it and help in getting my problem solved and also help me in getting proper compensation.

I have bought Vertis Plus 1.5 ton split AC (Tata Product ! ! ! !) from Dream Electronics, Sector-11, Gandhinagar. Water drpping from colling panel complaint solved within few days. Now the fan and fan base broken and AC is not working. Actually the AC is use only in the month of May - June only. AC purchased for summer season.

P.P.Pillai,Gandhinagar
Mobile : [protected]

I, Raj Kumar Jindal, have purchased Voltas Vertis Platina 1.5 ton on April 18, 2010 from Great Eastern Trading Company.
Since the first day I have been facing problems despite of regulars compliant in call centres we are not attended to properly.
The technicians dont come for weeks and even if they come they dont work properly and charge us unnecessarily.
Till date they have already charged us Rs. 2000/- on account of solving water leakage problem inside the room.
Some of the complaint numbers are 11MY1601005, 11MY1003246, 11JL0105104.
I request you to look into the matter and please get the AC replaced as soon as possible.
Please do the needful.


Regards,
Raj Kumar Jindal

I have purchase Voltas split AC in last October 2010 after and installed
after some time there was some problem for that I complain to voltas service
center thay could not rectifier the fault and left as it is like that I ccomplain
four times but till today I am getting result but day by day its performance
is degrade.

If voltas is not able to solve the problem then take back or replace the innwer
unit
but i should get the satisfactorily service

I Dr. Amit Goel (email id: [protected]@yahoo.co.in) had purchased an Aircon 1 ton on 20/09/09.
I got the A/C checked for normal cooling and normal working condition before taking it down and relocated to a new address on 16th Jun,2011 on call no. 11JU1605220.
This was done by two(2) young ameteur boy probably with very less experience in the work..The boys washed the indoor unit with water and after putting it back on wall it failed to work. Probably the water seeped into the PCB circuit and fan motor and there was a short circuit on putting the A/C on. A senior mechanic was called who took the Motor and PCB circuit along to the Ballygunge service centre.Since that day till today 30/06/2011 I have made at least 5-6 complaints and the A/c mechanics are coming and giong back but they have failed to rectify the problem.
In this hot and humid whether of Kolkata I and my wife are really facing the penalty of buying a voltas A/c I regert my decision to buy Voltas A/c becos of this poor and inadequate service and will never suggest any body to purchase a Voltas A/c. I feel the company people have taken more than enough time . They should replace the Motor/PCB circuit free of cost as this had happened due to negligence of inadequately trained mechanics. If any body has a suggestion kindly mail to me.
I think if voltas cannot look into this small problem properly they should really do something to improve their services as there is no point selling products if you cannot provide adequate services by trained staff.
Amit Goel