Voltas Complaints & Reviews

we have bought one AC of Voltas and within a year we are facing lot of problem.

on first service we have faced that GAS is not there.
on second service we have faced some part is not working.
on third service we have found some trip problem.

we have spoken with them and now they are saying it is not in warranty period and they will charge for the same but from the starting we are facing problem and only 12 to 15 times in a year we have used this AC.

water cooler not working pl send expert technician

I have bought Vertis VOLTAS 2 ton split AC from "DHURIA AND CMPANY 169 RED SQUARE MARKET HISSAR". Within a few time, i have a problem in its cmpressor. On complaining to same, he did not respond for many days and on calling again, he is asking for Rs 4000 to change the compressr Does voltas have such bad dealers who piss off their customers?

Rgds
jitender deewan
[protected]
[protected]

Voltas mini magic inline el water cooler cum dispenser. It is out of warranty and the whole of winter we tried to get the hot water working. Now the dealer took away the cooler on April 12, 2010 and today 9th June 2010 after umpteen reminders the machine is back with us.

It looks like it has been in the junkyard as they have not repaired it. It has been returned in a battered condition with black tape around it. the inside racks and the short shelf outside is also missing. the machine is back as they say the heating element is not available and Mr Omprakash was kind enuf to tell me to use atleast the cooling part for the summers.

Please buy any product but NEVER a VOLTAS.

NO SERVICES FROM VOLTAS
Two years ago, i installaed one split AC of 2.0 ton from Voltas. Its sealed system is still under warranty.
This ac stopped functionning this month and i lodged the service request on Voltas centralised service system / call center on Jun 21, 2010 ( complaint number 10JU2100149). The first time i was told that the service technician would attend within 24 working hours. No body visited., I started following up with the call center giving reference to my complaint number, everytime i am told that the technician is visiting today.

We donot expect the poor service support from the TATA group compny, who claim to have INDIA KA AC.
Yes, they truly have INDIA KA AC-----No service Support. The other MNC have very quick service backup and truly respond back within 48 hours.

This is the status of VOLTAS Service in Ghazibad Finally, i am being forced to get the repairs done in open market, inspite of having warranty.

My strong recommendations... dont get carried away by INDIA KA AC...DONOT BUY VOLTAS AC - or else have a failed AC in peak summer...INSTEAD buy some brand which gives good after sales...GODREJ is one definitely...

We had purchased VOLTAS A.C. SPLIT VERTIS PLUS S (Code No-AC1878) from Rajpath Motors, Bapuji Nagar, Bhubaneswar.The particulars of the bill are as follows:

1. Sale Bill No. TIRM10065 DTD. 26.08.2010.
2. Customer Code # U084
3. Challan No-TIRM10071 dtd. 26.08.10
4. Class-03DRS.

You are requested to send your Service Engineer at the following address to look into the system as it is not working and in idle condition. It is under warranty.

Please treat this as most urgent.

Regards,
Simplex Infrastructures Ltd
Bhubaneswar Manguli Road Project
Nuahat, NH-5, Bamphakuda,
PS: Cuttack Sadar, District: Cuttack.-754001
Contact No-[protected] / 19

email: harjinder.[protected]@simplexinfra.net

my name is ravinder chaudhary from aali village i have a volts split ac. it cannot work properly and i complain in service center and give to me a call no. is 11AP2908112 & customer I.D is c2078082 on 29/04/2011 they come and say to me that it cooling coil has changed they take money and cannot come again i call him again-2 but cannot any response and say it comes after 3-4 days after 3-4 days they again say 3-4 days

VERY BAD EXPERIENCE SO FAR MY AC HAS GONE FOR REPAIRS 5 TIMES SINCE MARCH 2011 FOR REPAIR ALSO REPAIRED AT MY PLACE 3-4 TIMES STILL IT HASNT BEEN REPAIRED AND CONSIDERABLE TIME OF THE SEASON HAS GONE. IT HAS BEEN AN HARRASEMENT SO FAR FORM VOLTAS AND I WOULD LIKE TO TAKE IT TO NEXT LEVEL

AC working fine, warranty extended upto July'12

VOLTAS is just not bothered about consumer complaint of my 2 month old water cooler, the compressor of which got burnt.
I am struggling from pillar to post across different levels of Voltas customer services BUT nobody seems responsible enough to fix the problem quickly (pending since last 11 days) or to respond.

This is an indifferent and worse attitute of the company towards its consumers...

Adarsh Singla
[protected]

Hi It is been more than 24 hours but I have not recived even a single call for due service of my Voltas AC.
My referenc no is [protected]. I have called on [protected] no of time,
I have bought Voltas because it is a brand, its after sales service, which I heard, superb, but this does not seem.
can any body please look into this at top priority.

Dear basant.tiwari2007,

Thanks for voicing your concern. Please be assured that we working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Online Team
Voltas

Dear basant.tiwari2007,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at [protected]@gmail.com.
Have a nice day.

Regards,
Online Team
Voltas

VOLTAS — balance related complaint

I have 50 rupees recharge in my mobile no( [protected] ) i dont call nobody but my balance is low why?
what is the reson? plse tell me sir/madam.you don't talk to me.suddenly reject your sim card.

Last year in the month of June'2015, I have purchased a split Air Conditioner (the biggest blunder I have made) and later reinstalled at my new flat at Barisha Sakherbazar, Kolkata-700008. This is the fourth Air Conditioner, though the first of Voltas make, I have purchased in my life and I had a bitter & never to forget experience with the service till date with this latest one. The services so far have been rendered by your outsourced agency, M/s Climate Control Technology, 241/5 D.H.Road, Kolkata-700034.


As per my service request vide number [protected] dated 24.03.2016, this Air Conditioner was reinstalled with installation charges of Rs.1500/- on 27.03.2016. But unfortunately there was no cooling effect felt at the very time & accordingly requested your representative (Mr. Akib-[protected] and Mr Rahul-[protected]) to check. But, the representative assured us to get a perfect cooling effect after sometime. They left our flat with job number CCT/14/19421 dated 27.03.2016. Please note here that in spite of having several available positions, the outdoor unit was installed by the representative at a relatively difficult location (as reported in writing by your other technicians visited later) to access (which they were not capable enough to understand before installation and later tried to shift the responsibility to me not for technically efficient enough to understand the requirement of installation of AC – isn’t it funny enough that the technicians of your reputed brand basically depends only on the technical understanding of the customer). Furthermore, the outdoor unit of the AC was actually placed at a different location then what the undersigned asked your representative.

But, the cooling effect never came to our room where the AC was installed. Accordingly, another complaint was lodged by myself vide #[protected] dated 15.04.2016. Representative from your office visited my flat on 18.04.2016 and refused to do anything as because of ‘Faulty Installation’. They did not even bother to touch my AC to check. On my request, the representative contacted their Manager, Shri Bibhas Roy-[protected] and he assured to send some other technicians to do the needful on 19.04.2016. As per the Job Sheet #CCT/14/22922 dated 18.04.2016, there is no Gas in the AC. The engineer took some pictures of the outdoor unit to report to Shri Bibhas Roy.

On 19.04.2016, another representative (Sk Samsher Ali-[protected]) came & refused (vide Job#CCT/14/23178) again because of the faulty installation. According to them, they only look after technical issues, not any installation issue. The engineer again (!!!) took some pictures of the outdoor unit to report to Shri Bibhas Roy. My question here is – why Shri Bibhas Roy sent this kind of representative in spite of knowing the requirement of the customer?? Furthermore, Mr.Bibhas roy although admitted their faulty installation but never proposed a cost free rectification whereas I already have paid duly for the service of installation alongwith purchase of essential equipment like angular clamps and wrapping tapes as long as 12 feet, as much as guided by your visiting technician. He expressed his incapability to send technicians who are knowledgeable to install such mere outdoor AC unit but boasted of having a team of men who can only administer gas if required, that too only if the outdoor unit is placed at a convenient location according to the taste and preference of the technician. He also provoked us to lodge a complaint to his hierarchy and respected Consumer Court as he proudly claims that there shall be NO resolution from a company like Voltas!

The representatives visited on 18.04.2016 & 19.04.2016, were primarily refusing to provide even a job sheet. Is this the job culture you maintain in a reputed brand like you??? Since the product is under warranty and will not fetch any revenue is the reason for such pathetic after sale service to your customer??? Because of your ‘efficient’ staffs, the job is still pending!!! Being a working couple, we have already spent 2 days leave from our respective office each to accommodate your representative in last 4 working days. I have experienced that all members of your group who are interacting with customer, do not have any value of words and they don’t bother/hesitate to confirm/assure any date/time to us without even thinking the consequence of the same!! All we have experienced are only sweet coated false commitments and instant apology ready on lips only with no real effect as such.

One more noteworthy and unique observation in this context, I would like to mention that your men are not only courageous liars but gutsy enough to automatically resolve any complaint virtually only and immediately ask for feedback, all after direct refusal to do the work by admitting their incapability of attending such problems and openly declaring that they are sufficiently paid staffs who dare not perform yet remain under your shelter.


Please also note that Mr Abhishek Sau-[protected], who is supposedly the owner of M/s Climate Control Technology, after repeated requests did not bother to attend our phone calls and physically rejected the call time and again, though reported by Mr Kaushik Mondal-[protected], junior to him, that he was physically present in front of him in their office. I never expected that a valued customer with his problem, after being harassed continually over a week can threaten a unit head so much so that he has to reject phone calls so unethically.


Now, we have lost all hope to get a result out of it and we wish to donate this AC to you only for better usage!!!


Would also request your esteemed organisation not to market such costly consumer goods with so poor level of after sale customer service. It actually creates a negative impact on your customer base and forces us to believe that the company is making the customer fool. We, a middle class customer of India, don’t purchase any consumer good with this level of service even within the warranty period. I also understand that these services have been outsourced by you; but at the end of the day, we are YOUR customer, who are supposed to be catered by YOU only directly/indirectly!


Would request you to please revisit your organisational structure in this front & do a self-introspection for your betterment. Please do not misuse the brand of TATA along with you.

Please note, if there is no support for me from your end, I may not be gutsy enough to buy any more product of Voltas ever in my life in future.

voltas AC 1.5ton — Bad after sales service

My name is nitin I bought an air condition in year in 2008 which worked properly for 9 months and after that its not worked properly.So i registered a complaint against it they sort out the problem on the temprory basis and they did't solve the problem properly and when i raise the issue they did't treated me in a good manner. After 1 year that mean in the april,year 2010. when i registered complaint against air condition. they refused my complaint.
I am suffering with this problem for last 2 months and they not even taking seriously this matter.(Voltas complaint No. is -10AP2204259)

VOLTAS 1.5 TON A.C. — Unsatisfactory after sales service

Dear Sir,

Please note that we had purchased split A.C. of 1.5 Tonn power from The Gyan Agancies, Jodhpur, Rajasthan dated: 30/04/2008. From the date of purchase we never got proper aftersale services. inspite of our regular reminders your agent is not attanding the complain. We are sorry to inform but, their attitude is very rude.


We are looking forward to you for a good and immediate action for the same and provide us you best assistance in Jodhpur for repaire the A.C. as soon as possible.

voltas ac is good but when problen come company will not take of it
ritesh

thanks Mr. Ritesh

Apologies for the inconvenience, Please send your contact details to [protected]@voltas.com and we will look into it.

Complaint resolved as confirmed by the branch

Unit working ok

Voltas Window Ac — MOTOR NOISE

COMPLIANT NO. 2102606 VOLTAS WINDOW AC IN WARRANTY PURCHASED IN MONTH JUNE2011 HAVING PROBLEM IN MOTOR WITH NOISE PROBLEM.SERVICE ENGINEERS CAME BUT ASKING FOR 3500/- FOR REPLACING WARRANTY.EXPLANATION BY ENGINEER IS WATER HAS GONE INSIDE MOTOR CHARGES HAS TO BE PAID.PLEASE HELP.

"Following complaint of 30th May has been resolved, by arresting water leakage. Subsequent to this, customer has registered one more complaint of AC not working. Our service provider already visited on saturday and found problem with sensors and which we will be completed by today.
I have spoken to customer personally both Mr Shankar / Mr Sathyanarayan. The job is completed, AC is working fine
"

TATA VOLTAS AIR CONDITIONER — failure to address complaints

my air conditioner during free servicing was damaged by companies technician even after several complaints and several phone calls to customer care they have not
taken any step to redress our complaint

voltas split AC, vertis gold — Gas leakage

I purchased a votas split AC, Vertis God fromTV, electronics, B-37, kalkaji, New Delhi-110019 on 25.06.10. I had a leakage of gas on 25.5.11. I registered a complaint on the same day vide complaint no. 11my2501107. I am repeatedly been assured that some technicain will visit me today. It has been a lapse of 8 working days and no one has contacted me. I have an heart patient home, who is sufferning for last 8 days. I feel cheated as even complaints are not been attended, the company seems to be in a mood to lapse my warranty period. I have been calling regularly three times day but in vain. plese help this old man.

MC Sharma,
[protected]
[protected]

No contact details available.

Voltas has not yet resolved the issue despite being a TATA product. Do we need to send a mail to Ratan tata for this. Ratan tata did so much for the Mumbai victim, I plead Ratanji to please help Mr. MCSharma, who has a ailing heart patient at home.

Anupma

Really hearting to see the negligent attitude of Voltas after sales service, Inhuman behaviour, Beware of Voltas and Tata products...

Sharda

Customer unit working ok-confirmed by Mr M C Shama

Apologies for the inconvenience, please send your contact details to [protected]@voltas.Com and we will look into it.

Voltas is a lousy company never buy voltas.