Voltas Complaints & Reviews

AC IS NOT WORKING MY COMPLAINT NO:11MY3006599

I had purchased a 1.5 ton split AC(vertis,Elite) on dt 14.5.11 from M/s Mahavir Agency,sharmachhak ,Talcher,Angul(Orissa).The AC was fitted on dt.14.5.11 by the M/s mahavir Agency's mesenger.After running of two dyas it was found no colling and at once i reported to Agency,one complain also lodge on voltas and i have got a complain code. Immediately they sent their representative for repairing work.The AC was found no gas due to leakage of gas through the inner pipe of outer machine.They opened the outer machine and welded the copper pipe in trwo places then filled the gas.Now it is running well.but the inner pipe looks damaged due to welding.So my question is should i get a new one because i had brought a new AC which became damaged looks like old one.still i am in doubt whether the AC will run a long period or not.Gas may again leak or not.So in that case there is any provision for a customer to get a new one outer machine or not.Kindly reply your favourable answar to me so i shall be obliged.

Email Id- [protected]@gmail.com
mob-[protected].

i purchase a voltas vertis pluto 1.5tn ac from 'sham lal and company, 206/25, sadar bazar, delhi cantt' on 8/5/11. i installed the ac at my home at aligarh on 11/5/11. when i open the case there was no remote, no information booklet and no pipe for moisture/water out flow. after installation it produce a disturbing sound. i complaint on costumer care on 11/5/11, complaint no. was 11MY1109003, i again call to costumer care on 18/5/11, 20/5/11, 24/5/11. but the complaint was not attended. on 24/5/11 the costumer care again register my complaint on new complaint no. 11MY2406507. today is 30/5/11, but my complaint is not attended. neither engineer call me on phone nor any one come to solve the problem. is voltas is the tata product?

Dear sir,
This is with reference to our voltas tower ac 4 ton which was unoperational from 8 days (complent no.11MY2501428) and is under waranty with your company. Your service engineer not comeing in to the side til date. So pls provide the service asp.



Warm Regards,

Praveen Kumar
Country inn & Suites
Haridwar Uttarakhand
[protected]

I placed request on 20 may 2011 for 1st free service ( out of 2 free services ) online to voltas.after 8 days on 28th may 2011 one of the person with name Shibu -from NAHUR ENTERPRISES , kalyan -west.voltas authorized service franchisee visited my place. I asked for the ID CARDS to them They told they are new employee they don't have ID.within 10 min they completed there service just by blowing cover of my AIR CONDITIONER,VOLTAS VERTIS PLUS 1 TON. outer unit is full of dust when I told them to clean outer unit they said that it is not required.................VOLTAS cheating valuable customers by providing free services...please look into the matter

IF BLOWING AIR IS YOUR FREE SERVICE,WHICH I CAN DO IT BY MYSELF WITH VACCUM CLEANER.........DO THE NEEDFUL

Voltas Vertis GOLD i 1.5 Split AC purchased on 17-4-11 at KOHINOOR Electronics , New Link Road Andheri west and was installed on 24-4-11, AC became non functional on 13-5-11 and complaint lodged on the same day, for which your franchise service agent reported and attended on 19-5-11 fixed the ac temporarily

2nd similar instance was noted 2 weeks hence and again there had to be gas filled in the machine

As on 24/05/2011, the cooling in the machine was again sub standard and the person from the authorised service centre M/s Synergy Electronics , cited similar problem

The manager of M/s Synergy Electronics , Mr S Vishwakarna has been very rude and impractical in his approach ,


First of all,I wish to state the poor state of crippled 24 hour complaint cell which is fully non functional, leaving the customers in agony. If this state continues, the reputation built up(TATA PRODUCT) will become a big question to customers.
Secondly,3 instances of gas leakage reported in your product within less than one month of installation clearly highlights the manufacturing flaw in the unit for which we are not at all ready to bear it. So, I request to replace the unit at the cost of your company instead of gas filling which is highly irregular.
I hope that you would have clearly understood the spate of your genuine consumer and expecting necessary action immediately.

Sir,
7 Nos, 3-phase 2 TONNE, VOLTAS make split AC units were commissioned at Sub load Despatch Centre, TANTRASCO, Erode on 04.05.2011.
Out of which 1 No Ac unit is kept out of service from 07.04.2011 due to fan blade cut in the out door unit Sl No.4511039P[protected] which is under Guarantee period.
We have complained about the problem over phone on 07.04.11 to the supplier and written complaints addressed to :
M/s.AERO COOL SERVICES,
323/80A, CHERRY ROAD,
OPP DISTRICT FOREST OFFICE,
SALEM - 636 007.
vide this office letter on various dates. 08.04.11, 25.04.11, 06.05.11 and 11.05.11
But so far no action has been taken to rectify the defect. Much inconvinience is being experienced in maintaing the room temperature.
Hence it is requested that, arrangements may kindly be taken to rectify the defective blade and to bring the AC uint into service at the earliest please.
Sd xxx dt.25.05.2011
EXECUTIVE ENGINEER,
SUB LOAD DESPATCH CENTRE,
246, EVN ROAD,
TAMIL TRANSMISSION CORPORATION LIMITED,
ERODE.

FROM,
VAJAWAT ASSOCIATES,
95, NARAYANA MUDALI STREET,
SOWCARPET, CHENNAI – 600079.
[protected] &[protected].

TO,
VOLTAS LTD,
CHENNAI.

RESPECTED SIR,

THIS IS TO BRING TO YOUR NOTICE THAT ON 05/05/2010 WIDE INVOICE NO: 235. I PURCHASED TWO AIR CONDITIONER UNITS FROM YOUR REPUTED DEALER DANUBE ENTERPRISES (VOLTAS SPLIT A/C 1.5 TON VERTIS GOLD I). UNFORTUNATELY, POOR AIR CONDITIONER UNITS PROVIDED BY YOUR COMPANY. THE QUALITY OF THE AIR CONDITIONER HAS NOT BEEN SATISFACTORY. WE ARE FACING THE PROBLEM IN A/C UNIT FROM THE DAY ONE ITSELF. IT HAS BEEN SERVICED FOR MORE THEN 8 TO 10 TIMES AND EVEN ONCE UNIT HAS TAKEN FOR SERVICING TO THE COMPANY.

LIST OF SOME OF THE SERVICE DETAIL IS GIVEN BELOW :

DATE VOUCHER NO
15/07/2010 6158
11/08/2010 6881
11/10/2010 7955
23/11/2010 0281
21/03/2011 1012

THE RESPONSE FROM YOUR END WAS REALLY DISTURBING AND IT HAS HELPED TO DEVALUE OUR MOUNTING TRUST IN VOLTAS. I REALLY FEEL SORRY CHOOSING A VOLTAS AS MY AIR CONDITIONER .WHEN YOU TRY TO BLOW SMOKE OVER THE PROBLEM WITH SILLY REASONS, HOW CAN YOU ESCAPE FROM THE FLAWS IN THE DESIGN OF YOUR PRODUCT. I REALLY DOUBT, THIS IS DOCTORED EFFORT BY VOLTAS TO BOOST THEIR SERVICE BUSINESS BY ASSEMBLING SPURIOUS PARTS TO THEIR AIR CONDITIONER UNITS AND TO GET THEM REPLACED AS AND WHEN IT IS POSSIBLE.

FROM APRIL LAST WEEK WE ARE FACING THE PROBLEM IN THE UNIT WITH HIGH SOUND IN OUTDOOR UNIT AND LESS COOLING IN INDOOR AND INSTEAD OF OUR SEVERAL COMPLAINTS TO DANUBE ENTERPRISES NOBODY HAS COME FOR SERVICING THE UNIT.

ANY WAY, I LOOK FORWARD TO SETTLING THIS MATTER AMICABLY BY REPLACING WITH NEW UNITS. IF, HOWEVER, THE MATTER IS NOT SATISFACTORILY RESOLVED WITHIN ONE WEEK AND REPLACED THIS AIR CONDITIONER UNITS WITH NEW ONE, I WON’T HESITATE TO FILE A SUIT AGAINST THE COMPANY IN THE CONSUMER COURT WHERE I AM SURE TO GET A FAVOURABLE SOLUTION TO MY PROBLEM.

I EXPECTED A MUCH HIGHER LEVEL OF SERVICE FROM YOUR COMPANY, AND I AM QUITE DISAPPOINTED. I HOPE YOU WILL LOOK INTO THE MATTER AT THE EARLIESTAND REPLACE THE UNIT IMMEDIATELY.

THANKING YOU,


SINCERELY,


VAJAWAT ASSOCIATES.


ENCLOSURES:
DANUBE ENTERPRISES TAX INVOICE,
5 COPY OF ROUTINE SERVICE REPORT.

Dear Sir,

We had bought near about 40 ACs from Voltas for our company. some are split, some windows and some cassettes.
In that we have one window AC 2ton which is idle from last 20 days for compressor faulty which is under warranty, only single visit they did with wrong compressor after that I am only waiting here.
I am continuously following but not getting good response.
we are not happy at all with the services. we did complaint to the dealer, to the area manager but got no result.

Kindly do needful.

Awaiting for your early and positive response.


Regards,
Amit Tyagi
Manager Facilities
IP Softcom (Ind) Pvt. Ltd.
6Km Stone, Khasra, No:391/1, Kicha Road, Village Shimla Pistor, Rudrapur,INDIA .
Cell No.- +91 [protected]

i purchased 3 a.c of voltas all of them started giving problem 1 of the a.c was repared for 4 times and compresseor was changed 2times in starting after lot of calls and harrasment now 15 days ago one another a.c again is out of order and when we camplained to local custmer care they took 7days to reply then again after chasing them they asked to complain to the customer care no. After 4 days one repesntstive visited and said that your compresseor is out of order and need to be changed but it wil take 40 days for a new compressor to be reached to us when again complaining to the custmer care they said that that the compressor which is not working will be sended to the voltas factory by the representative and then voltas wil check that wether it is to be repared or to be changed this all process was done by16/5/2001 but till date on23/5/2011 no representative visited us to take that compressor to the factory were as that is undre warrenty, now after again calling to custmer care they said that your compresor is out of order and it will take 20 days to be sended to you as we are out of stock.now please help me wether i have purchased a 2nd hand a.c form the company at the cost of new.my complain no. to the voltas is 11MY1603125.
my name is PankajAgrawal, MyNo. is [protected]

Dear sirs/madam,
New Voltas split Ac model vertis premium was purchased(invoice No.I/MDK/4846 from George enterprises medavakkam chennai) and installed by voltas company's mechanic on 8/3/2011. Within a week i experienced a complaint of water leakage. Immediatly i called the installed person and next day he came and paste the plastic water outlet. I asked why this was happened but he says in all the model of this particular ACs are having same problem having manufacturer defect. And also he has not given any service report also.
For one month it was working alright but last week again the same leakage problem faced. Immediatly i called customer care they sent a mechanic the same old story of fixing and pasting job was done.
Again the water leakage problem is started from yesterday onwards.
Since i purchased because the name of TATAs but i got very bad experience.
Kindly forward or help how to go further and how to get replacement?
Nayagam.

To,
The manager
Voltas limited
B-1/j2, mohan co. operative
Industrial Estate
Mathura road
New Delhi-110044

Subject: - AC OUT OF ORDER

Dear Sir,
I beg to say that I purchased A.C machine from your authorized dealer
M/S BHARAT ELECTRICO, KAMLA NAGAR, DELHI-7,
Dated:-29/04/2010, Rs-20,000
S.R.NO.-4010903/A/09/K/031186 (1.5 ton),
but A.C machine is not working properly. I have complained in your
service centre and your technicians came here thirteen times in
five months for checking the A.C machine,
but still we are facing the same problem .
I request you to kindly replace my full A.C machine.

Thanking you,
Yours faithfully

Om prakash(mob:-[protected],[protected])
155-a,dda janta flats,near chilla
Mayur vihar-1
Delhi-110091

Enclosed my complaint:-

S.NO. Service Report Date
1. 51317 8/5/2010
2. 49169 15/5/10
3. 49183 17/5/10
4. 54694 15/6/10
5. 54682 19/6/10
6. 53121 30/7/10
7. 56313 8/8/10
8. 63861 1/4/2011
9. 63828 4/4/11
10. 63282 8/4/11
11. 63295 11/4/11
12. 62257 12/4/11
13. 68060 18/5/11

Dear Sir,
I , Pradeep Dagar from Village & PO Nistoli (Ghaziabad) Purchased 1 ton Voltas Premiun Split Air Condition from Authorized Dealer Technoking Home Appliances , Hardev Puri Shadara Delhi 110093 .. on 8Th May 2011 .
I paid the dealer Amount Rs 21000 (inclusive installation charges) against bill number R-786.

I have been mentally tortured having sleepless nights since the day the AC has come in our house. It has not worked even for a day my Ist complaint to the Dealer was on 9th May & Regularly Follow-up…… there was no response from him
Then I Approached Call center on 14th May and logged a complaint (ref number 11MY 1404271). The Technican came to my house on 17th 2.20 PM . . He could not resolve the problem . The Dealer has refused to help and told me go wherever I wanted to .He also said his job was to sell the product not to look after is working …

Now my hard earned money is gone down the drain, The purpose of buy an AC of reputed company is defeated.
I have taken at least 3 days leaves from my private job to take went to one place to another.
I am in terrible state of mind and have lost all hope in the company.
I simply don’t want to keep this Air condition and want to get my money refunded.

Please resolve my problem immediately and get me my money back.

VOLTAS COMPLAINT

We have purchase Voltas AC 001 TON from M/s Khanna industries Dwarka New Delhi ,
vide cash memo serial no -425 dated 13 May 2007

Swing of the AC was not working hence a complaint was lodged with Voltas call center,

vide complaint no -10MY1902206,DATED 19 MAY 2010
Subsequently another complaint was lodged ,
vide 10MY2101758,DATED 21 MAY 2010
Bases on our complaint ,Voltas service engineer Mr. Aslam. attended the complaint ,vide there reports
serial no-2725,and they have mentioned in report the Swing was not working?/
however they have charged Rs-350/-
As per the service engineer , they will report back along with the swing ,but despite constant follow up nobody turn up??????????
Again we have lodged a complaint on May 2011,Vide -our complaint no -11MY0800659 DATED May 2011
Service engineer Mr. Karan gill, chkd same issue on 10 May 2011,
Vide there service no 15072 dated 10 May 2011.
But NOTHING HAS BEEN DONE EXCEPT MAKING A REPORT ?????????????
Again on 12 May 2011 ---service engineer Mr. Ajay pal Singh[protected]no Result only making a repot
vide the report no 12352 dated 12 May 2011.

WITH A PROMISE THEY WILL SOLVING THE PROBLEM AT THE EARLIEST,BUT TILL DATE THE PROBLEM REMIAN THE SAME ???????????

*********THE PART COULD NOT WILL REPLACE FOR THE LAST ONE YEAR?
THIS SHOW THE EFFICENCY /AFTER SALES SERVICE OF THE VOLTAS COMPANY?
From,
B.M DHIR 26 –B
DDA FLAT POCKET 01
SECTOR -07 DWARKA
NEW DELHI011 –[protected]
[protected]

i was purchased a voltas 1.5 ton vertis premium .it is not working properly.cooling is not upto mark.your dealer MEHTA TV CARE fills the gas but after that i am not satisfied.now i was registered a complaint 6 days before but they are not given me a suitable response and no mecanic was sent by them.i want to know why a consumer paid to you.for only to deliver the product and not for service. i think SERVICE IS THE BIG REASON OF A PRODUCT TO SHINE OR TO CAPTURE THE MARKET VALUE.
i humbly requested to please solve my problerm .

I have bought water dispenser of Voltas - Mini MagiC super Model in August 2010 and is under warranty till August 2011. The cooling system of the dispenser is not working . I have lodges a compaint in Voltas for the same and the complaint number is 11MY1408198.
The local service provider has visited on 15.05.2011 and found that the compressor needs to be changed.

But now they are daily saying we are out of stock for compressors and compressor will be received from the company in next few days . They are not giving any timelines.

I am facing trouble due to summer season . Kindly help me to resolve this. My mobile number is [protected]

I bought a voltas elegand 1.5 ton A.C on 21-apr-2011from SADANA ELECTRONICS patrakaarpuram gomti nagar lucknow and from the 1 st day i am have some issues...A.C is not cooling , it is making a loud noise and also the compressor start after 10-15 minutes after we start the A.C.
Since the day it was installed I have logged a complaint but no body is trying to resolve the issue , they are just escalating the issue to the higher level and giving us illogical reason about the issue that it is not cooling due to less space.
But the point is that if there was less space ,the person who came to install the machine should have told us the same before installation.
The machine is installed in the window which is opening towards the duct of size 5 feet by 6 feet and open from the top.
There is enough space for heat to get pass from the back side of machine and also the heat can flow through the grill which is at the ceiling.
We daily go to the service center and also to the dealer from where we brought the machine but both try to make us fool and give illogical reasons.
please do the needful to resolve the issue...

SIR,
I AM KAUSHIK PANCHAL FROM AHMEDABAD. I PURCHASE AC - MODEL VOLTAS VERTIS GOLD 2.0 TON LAST ONE YEAR I COMPLAINED IN COUSTOMER CARE VOLTAS COMPANY GIVE ME SERVICE OF THEM BUT SAME PROBLEM PRESIST AFTER REPAIRING.

MY PURCHASE DATE[protected] MY TOTAL COMPLAIN 10 TO 12 BUT NOT SHOTOUT MY PROBLEM AND NOT PROPER SOLUTION. I CAN'T UNDRSTAND, WHAT CAN I DO FOR MY AC. PLEASE REPLY ME.
MY CONTACT NO. [protected] SOFTWARE COMPUTER PANCHAM MALL, NIKOL AHMEDABAD.

Sir, I bought a Voltas Vertis Platina AC on Feb 2011. From the first day the AC is giving problem. I lodged a several complaint with the company but they are not attended the same. Kindly look into the matter and help me in repairing of my Ac.

Peeyush Basra
WZ-6 Plot No. 14
Vishnu Park, New Delhi
Mob.[protected]

I have purchased Voltas 1 Ton Window AC from Manoj Enterprises (Mayur Vihar-I) Delhi in April, 2010 and it is making a rattling sound at start-up ever since. I have registered the complaint several times on this company support no. They said to me your problem would be resolved in next day and sent a person who came and did something but could not fix the problem. It still giving out irritating sounds. Then I interacted with its PRO Mr. Alok Khanna. He too assured only once on email to sort it out. But later he too kept quiet. Nobody visited ever thereafter. The rattling sound still remains there.

I had a very bad experience with Voltas Company.Don't know what to do.


I did very big mistake to have purchased this company AC.

Thanks
Vijay Kumar
[protected]