Voltas Complaints & Reviews

on 04/04/2012 we had rang up to Voltas customer care and registered complaint against our AC compressor problem, they have intimated to IGLOO Cooling Solutions (Voltas Franchisee) located at Chetpet, They spoke nicely and took the machine and serviced and they also spoke nicely that they will do installation free if we take up AMC for Rs.2250, and we have paid the same, The company returned the AC unit seviced, but they have not installed yet. We have been contacting with the company every day they are given some reasons or the other, till now they have not fixed the unit, we don't know whether they have serviced the unit or not.

The Cheats include one Prasanth (they call him as the owner of the company), and the other one Sathish (so called the manager), allways their number will be switched off or they will not pickup the call if i call them.

And When contacted Voltas Customer Care, They don't know whether the company is a franchisee or not, this is a big joke, If they are not able to trace the franchisee company, i don't know how they will handle the customers.

I have been cheated with this Franchisee company.

The Cheating company addresss

IGLOO Cooling Solutions
(Authorised Voltas Service Franchisee)
Old 2, New 11, Mangalapuram 1st Street, Chetpet, Chennai 600 031 Tamil Nadu
Ph :[protected], 28361260 email : [protected]@yahoo.com

sir,
I own a voltas mini magic fm water dispencer for last 6 years.Now both the hot & cool compartment is not working .The top ,internal part is broken,i would like to change these parts .kindly advices me which is the nearest dealer or outlet for these.{ i am from kerala state ,palakkad dt.}
with regards,
Abhilash.p
e mail [protected]@yahoo.co.in
mob [protected] .

kindly send my statement of account. i have already paid all emi through ecs. now i need noc and my statement of account my A/c no. is 4010CD00139160

I have purchased one VOLTAS split ac from PAI SALES BEJAI, MANGALORE on 1st march'11 and the same has been installed by a voltas authorized service by next day, surprisingly said AC is stopped working within two months, Immediately I contacted the dealer, they sent the service center and repaired by simply telling gas leakage and it happens some times. Afterwards said ac was not used for a long time due to climatic condition till march 3rd '12, surprisingly found that said ac is having same problem, immediately I called dealer,same has been repeated,service man came and told it is a ac fault,so better to inform voltas, next voltas people came and said it is a service center fault, they have to repair, finally the status is same till today. my registration with voltas, i.e., customer id C2204935, call no.12MR1504702, I want immediate repair from service center or VOLTAS.
Lokanath.D [protected],[protected]

I have purchased one Voltas split ac on 1st march'11in PAI SALES Bejai, Mangalore and same has been installed in next day by service center. within two months ac was not working and same was repaired by service center and informed me that there is a gas leakage, it happens some times and rectified. Due to the monsoon and and winter season we did not operate the ac for a long time, i.e., till end of feb.'12. In first week of march'12 we operated the ac due to the real climatic condition, unfortunately found that ac is completely halt with the same condition which I had in within two months of purchase.I called the dealer and service centre, as per service center his reply is, ac is a fault one. Then registered a complaint with voltas, no. 12MR1504702, customer id is C2204935, immediately after submitting complaint, voltas representatives arrived and inspected the equipment and told that not a machine fault, service center problem.
Above said ac is not utilized more than 100hrs in total, so here with request you to repair the same immediately.
I am a general manager working in integrated steel plant, located in west Bengal, in my organisation we have many split Voltas ac's which is working well and good.
I am expecting immediate response and solution pl,
Lokanath.D
[protected]
[protected]

The installation has been outsourced to incompetent technicians.They came to install the AC (Wahid)without proper equipments resulting in gas leakage withing 15 days of installation. The technicial of voltas filled in gas and now after 6 months again the gas has leaked.
It is with great disappointment i have to complain as i have purchased VOLTAS only because people recommended and said it is one of the finest acs . But Iam told by the technicial that the cost to fill the gas next time after the warranty period is rs.3500. But why should i pay for a technicials fault. kindly deduct from their services.
I am in india sometimes for 3 months , i havent used this ac much , just occasionally. Now since midJAN i have lived in india , and have used the ac sparingly , we have begin using the ac 10 ago on a regular basis and this is what we face again. The technician came in today and has decided to take the unit with him tomorrow for testing. But unfortunately , i am afraid this story will not end here , the techinicial is from the same service station. So within the next few months a gas leakage is possible and then i have to pay for it , i dont understand why should i. Please look into the matter as this isnt fair to us as customers. My warranty period is almost coming to the end of its term. I feel cheated by the service center.
Tel no :[protected]
Purchase date 2/06/2011.
Dealer : Globe electronics - serial no 50351
service : shree sidddivinayak services
Model : split ac vertis plus
serial no. 4511171P10F008877

Dear Sir,
I had purchased 1.5t split ac Voltas from Croma Bandra, on 23/2/2012, which was installed on 25/2/2012. From the very first day there was some noise in the ac which could not be rectified by the company men. Voltas company men told us that there was some manufacturing defect in the ac and would replace it to us with a new one. Since then almost 20days has been passed and they have not yet given us the replacement. We have sent several mails but there has been no response. You are requested to kindly look in the matter and let us know at the earliest.
Regards
Jasmeet
[protected]

I bought a split ac voltas in march 2011. The model is 1.50 vertis premium split ac. The ac had issues from day one. Now the compressor is refusing to start and my effort to get rponsefrom the service people did not yield any result.

I have Been calling [protected] the number given for service. These people do anything other than service. I tried at least a dozen times and ten out of twelve were just a waste of time. The person who attends the phone just tells me that they are sending a man but do not care to send. Majority of the times he refuses to pick up the phone. Can anyone help me get my ac repaired. It is still in warranty period.

D.priya.

Phone [protected].

I am resident of Sector-37 flat no 912, Noida for past 24 years. Recently in our building there are many street dogs and one of them is attacking people almost everyday. Day before yesterday my wife was attacked by this dog. She is 70 years and could not help herself. I am a cancer patient and came home from hospital two weeks back after a major surgery. My wife managed to go to hospital and now getting the required injections of dog bite. I and many people before have reported this matter with Ward in-charge/president but unfortunately attacking incidence are just increasing and so far no action has been taken. Please take immediate action regarding this issue for the safety of the people and before more serious incidence take place. Thanks

Every time we are calling the service men for Voltas vertis 1.5 split AC for water leaking inside the room.
Why they are not doing a permanent solution. We are having AMC also. The product is purchased during May 2010.

I made the mistake in 2008 to purchase Voltas AC from Chroma. Voltas vertis Gold split AC worked fine for 2 years not giving much problems and initially, I was happy. But then, it started giving lots of issues in just 2 years.

Sometimes, it cools too much and sometimes, not at all - all at same preset temperature. It throws out water and ice cubes in night causing loud sounds!! This happens every few hours and the only solution is to stop and restart after some time. From last 1 year, I am doing it regularly and never got sound sleep!!

I have complained to Voltas so many times and each time, their person comes (different person each time) and does some repairing for which I pay heavy bill. In one year, I have paid more than original AC amount and the issue just comes back in 15 days. Every time, they will say gas leak, need internal cleaning, need to stop leakage etc - they will charge heavily and confirm that the issue wont repeat. But it will come back only in 10-15 days. As per my study, this happens due to bad compressor and they never accept as it comes with 5-year warranty. So, rather than replacing their faulty product, they put on my head to pay for big repair cost and do some patching work so that it stops for few days.

I am so frustrated that I told technician this time that rather than paying you for repairing, its better to throw it in dustbin and submit complain in consumer court - he simply said laughing: Do it - we dont care. You can never prove anything.

COMPLAINT NUMBER-11oc0600841.
It has been regularly informed to the customer care about the improper working of the swing.But no action has been taken against it.Reasons are being given about the less stock of the parts of the ac.Please send the company technician as soon as possible to replace the swing.
From:-
Upendra kumar.
Contact number-[protected].

Sir,
I had purchased a Voltas Vertis Gold 1ton window ac with 3 star rating on 8th-Oct-2011 from Rathna Fan House Chennai.
Installation was promised the same day by happened only on 9th-Oct-2011. Installation people came and one person by name of Mr.Senthil measured the window opening and said some packing would be required which would cost extra for which I agreed.
I had told Mr.Senthil that I would require a proper drainage outlet as I stay in apartments on 3rd floor and water needs to be drained out properly. He said no problem just buy me a 10 feet plastic pipe and we will fix it.
I had gone to the shop to purchase the same and when i got back he had already fixed the frame and outer shell of the ac.
After fixing the same he tells me that the front grill is damaged and he will raise a complaint and get it replaced the next day itself. Upon inspecting the same i can see that the front grill is broken. But he said that the ac will work fine.
Upon repeated followup with Voltas finally the grill came today that too some other model grill!!!

How can the installation guy install the ac when the ac itself is come in damaged condition? He was the one who opened the sealed box that too when i was away at the shop and after fixing the ac he says the grill is damaged!!!
Also upon asking for a receipt for installation charges of Rs.700 he said the same would come by post. However till date nothing is come!!!

Please replace the ac with a proper piece as full cash payment was made in good faith because of the TATA brand name but after this experience will never purchase another TATA product again!!!

Regards,
Kevin Lawrence
[protected]

Dear Sir,

Following complaints were lodged on 28/09/11 at the Voltas toll free No.[protected] & call log ticket numbers were provided by the call centre. They assured that withing 24 working hours the call would be attended. Before that at the 1st week of Sep'11, we have lodged the said complaint over phone to the Voltas local office here at Guwahat. From than, Voltas officials/customer care staffs, on following up the matter almost on daily basis reassured us that "next day" the call would be attended. But to our utter surprise, till date they have not exchanged the AC compressor. We are extremely dissatisfied the way they (Voltas) is responding to our distress calls.

Location AC Sl No Dt of call log Ticket No
SBI ATM Tangla, Udalguri, Assam 4551024M08F000347 28/09/11 11SP2805014
SBI ATM Bhegarghat, Mangaldai, Assam 4551081M09C000628 28/09/11 11SP2805005
SBI ATM Bhegarghat, Mangaldai, Assam 4551081M09E000590 28/09/11 11SP2805016

Because of non-functioning of ACs, our ATM machines are malfunctioning & thereby agonizing the users of the ATM services. We therefore, request the honourable forum to raise the complaint at the appropriate level for a quick disposal of the issues.

Y/F,

Channel Manager,
SBI, Admin Unit,
Bhangagarh, Guwahati-781005
Email: samiran.[protected]@sbi.co.in
Phone: [protected]

From
Ms Sangeeta Peswani,
207/44-B Wing,Paramount Building,
1st Cross Road,
Swami Samarth Nagar,
Andheri (West)
Mumbai 400053
Resi No 26315791
Cell No [protected]

Voltas ,one ton window A/C was purchased on 08/05/2010 from Croma Stores at Mega Mall Goregaon (West) vide delivery number[protected].It carried a warranty of one year.During the purchase process we were advised...

hello sir,
i am rajesh madia from jalndhar, owner of lakshmi refreshment . am your coustomer from last 10 year. your product quality is becomeing poor year by year. The last deep frezers i buy are not working properly by this i had suffer a huge loss. Am complainig u 2nd time . but i get no response from ur side. my last complaint launched on[protected]. complaint no.11sp0202227. i also contact your local service sataion(20 ranjeet nagar/mr.jatinder singh) but get no responce either i get excuses .

RAJESH KUMAR MADIA
C/O M/S LAKSHMI REFESHMENT OPP CHINTPURNI MANDIR JALANDHAR CITY(144004)
M.NO. +[protected]

voltas a c bought from voltas world of ajay enterprises,balajicolony,tirupathi on 3/ 2/11.stabilizer not working during the month of october.I complaint to the shop,they send mechanic,he opened the stabilizer and confirmed that stabilizer not worked.he went to the shop to change my stabilizer.he fixed the new stabilizer and taking charge rs.250 from us as service charge within warranty period of one year.my phone no [protected], v.k.bhaskar( customer ).bill no.tin [protected]

I purchased a 1.5 ton split AC for office cabin,from Grewal Cooling solutions Ludhiana only 2.5 Months ago. It is giving all types of problem from day 2 i.e Heavy Noise, leakage in the drainage pipe and above all out cut of the AC is not working. On our complait to voltas, engineer visited our office and said it requires PCB or PCV replacememt and informed that it will take 4-5 days and during these days AC will not work. I requested him to make some temporery arrangements as it is not possible to sit in the office cabin without AC but all in vain. It is very teasing that voltas/ dealer has supplied us a faulty AC and the company has not any system of replacing parts of the faulty product on the spot which is under warrany. It gives bad name to the company. I again request to redres my problem so that further legal complications may be avoided.

Hari Om Sr Manager PNB Chowk Karimpura Ludhiana [protected]

we bought spilit aircondition in Marc2011 . after that it started making a problem of leakage of water which even destoyed my almirah . we have made complaints in customer care and to authorised dealer . one person came on 14 aug2011 and cheked a.c and given a report thAT TREY IS DEFECTIVE AND IT NEED TO REPLACE TH UNIT . bUT TILL DATE NO PERSON OR REPONSE CAME TO US INSPITE OF REPEATED COMPALAINTS IN CUSTOMER CARE , TO AUTHORISED DEALER (tHE vintage) and the shop from where we bought .

we are unable to understand to whom we sholud contact
harish kumar -

Sir,
It is nform to you that I have purchased a Vertis plus A.C. 1.5 ton from M/S Durga Electonics Shaktinagar Distt-Sonebhadra (U.P.) on 15.04.2011 Since that two times fan blade of outer uint has been broken with in 06 month . Now remain blade has been broken on 29.08.2011 and I lodge the complaint in custemor care centre on 30.08.2011 bv.My call no. is 11AU3003227 but still not attended. I surprised that both summer season gone with non functioning of AC. In this circumtances it shouild be attend on Comp[any cost being a manufacturing/installation defects. This complaint may please be attend on top priority basis and also reqire to find out the root cause of defects.
Your's sincerelly :-
Krishna Gopal Somvanshihas