Voltas Complaints & Reviews

I made a very bad decision to have purchased Voltas Vertis Plus 1&½ Ton Split AC from a large shop in Ashok Vihar New Delhi, in April 2011 and it was installed in the end of April 2011.

I had many doubts about the unit and felt there were manufacturing defects which were not cleared.

The franchise who runs servicing centre does not care about the customer’s complaints and about the poor service they give.

In three months of purchase, four or five major defects occurred and the cooling was ineffective.

Only in October 2011 the gas refill took place and by that time winter was about to set in and did not use till this year April end.

In this month of May, I would have used AC for 10 days or so,(2 to 3 hours/day) and unfortunately for me the fan blade in the compressor unit got damaged on[protected].

A complaint was registered but technician was sent only on 13th May 2012, that too he came casually without bringing any fan blade unit with him.

Today I am told the technician may visit us hopefully with a fan blade unit to be fixed in the compressor unit.

I am quite unhappy with Voltas servicing centre and I do not advise for any one to go for this brand as they do not care a customer.

May be they are minting money on a large scale and so they hardly bother about anyone.

Dear Sir/Mam

I have purchased a split ac 1.5 ton from Shanti electronics(faridabad) on 6th april 2012.After a month from the day of purchase my air conditioner does not give the proper cooling,for the same complaint logged on 4th may no is 12my0401331. Engineer of the company has visited our home and said the installation has not done properly since we have purchased the product from Shanti and they have sent the person for installation from the company,So why the installation not done properly????? Seconly the refilling was done on 5th may and after 6-8 hours the same problem reoccure??????.on 7th may 2012 again Engineer has come and said your gas was leaked after 2 days from the complaint gas was again refilled on 9th may 2012.on 11th may the same problem occure (no cooling )

Volta is the product of TATA and TATA is known for his quality and servies I have not found the quality of the product, as well as the service the product is not good for me since I have invested lot of money as your area manager ,your engg and your agent all does not have the scene of handling customer and also I have not got the kind of cooling excepted of split ac So kindly replace this split ac or refund my complete money.

For your reference first compliant-12MY0401331(TOP UP REFILLED ON 5TH MAY BUT NOT RESOLVED)
Second complaint no is 0602710( REFILLED BUT NOT RESOLVED MY PROBLEM)
Third complaint no is 12my1304256(TILL DUE)

Request you to pls replace my Ac and I do not want engg has come for checking or refilling
Thanks & Regards
RAVI CHAUHAN
[protected]

We have purchased your window ac and our compressor is in guarantee.we have registered a complaint in your centre at powermat electronic-shop no.32 uday singh palace,naharpur,sector-7,rohini,delhi-85 .our call slip no is 12my0208578.they have given us a very poor response.they have picked our ac from our place as they told us to change the compressor in guarantee.they take 4-5 days to return our ac with huge pressure from us and now they have not changed the compressor.they fitted our ac in our house which is in same condition as before complaint and now they will take our ac and then take 2 more days.they are making fool o[censored]s (as voltas is a very reputed company we were expecting a good response from it but we have 2-3 voltas ac in our house and they are not givgood service.if we were aware that its service is like this we had not purchased voltas ac.
take serious action about it or we will take higher action in tata.
rakesh nanda
[protected]

Dear All,
This is regarding the pathetic condition and irresponsible behaviour of voltas customer care. They did not even understand the customer situation .Whenever I called the got only one response that "ap nischint rahiye kal tak humare technician ap tak aa jayenge". I don't even know that they even do anything or not regarding my complaint. Actually the issue is as below


I have purchased Voltas Window 1.5 ton elite ac on 30th may 2012 and lodged a compliant on 5th may 2012 (12MY0501957) but till 12th night no body visited to my place and resolved the issue .Customer care executive are so irresponsilble and ill behaved to explain. I want the my issue to be resolved asap ,else I will be taking legal action by visiting consumer court personaly .They have commited their SLA to be 24 hrs. I also want some action to be taken on below customer care executive and the technician and inform me about the action taken
rachna
yogesh
aniket

Rajeev
Praveen


As I did not get any proper response from them, hence I am writing in mail to you all so that my issue can be resolved. I have purchased the ac as I work in night shift and I have to sleep at day time with peace but due to this I haven't slept calmly for so many days.
Also if these people can't provide the resolution in 24hrs then why to commit to customers. Recently I visited so many forum on which customer have submiited their complaint. All are suffering from same issue.
http://www.consumercourtforum.in/f5/voltas-air-conditioner-tata-group-companies-...⇄
http://www.consumercomplaints.in/complaints/voltas-ac-c46672/page/9#c1422002


I have purchased Voltas on the name of TATA and these people are so irresponsibly defaming the name of tata and their product.


I am writing this mail in a hope that somebody at voltas will understand my situation and will do the needful.

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no-12AP-2600 214 ON 27-APRIL-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated[protected],And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase –[protected]
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12AP-2600 214 ON MONDAY 27-APRIL-2012.{10 Days Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 2 major problems is pending which is described as follows..


1- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
2- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing. PRODUCT CHASIS WERE NOT SET AGGOUDING TO PRODUCT.
PLS Note – Today on Dated[protected], I call directly to Mr Sanjeev {Head of Powermat Electronic}on morning 9.40 Am ,But I am very Shocking when I knew that The another person is receiving the call in Place Mr.Sanjeev And Accepted her the real presence Of Mr.Sanjeev.So Such A Kind of Missuse of powers is in Powermat Electronic.HOW COULD THE CUSTOMERS SATISFY WITH VOLTAS INDIA.
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-[protected] , [protected]
Landline No[protected].
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas <[protected]@Tata-bss.com> wrote:

From: Voltas <[protected]@Tata-bss.com>
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN" <[protected]@yahoo.com>
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x[protected],[protected], 6000 4555, SMS <AC> to 56677
From: LOKESH JAIN [mailto:[protected]@yahoo.com]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: [protected]
E-Mail Address: [protected]@yahoo.com


Thanks
Voltasac Team




From: LOKESH JAIN [mailto:[protected]@bol.net.in]
Sent: Monday, April 02, 2012 7:09 PM
To:
Cc:
Subject: SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012

TO,
VOLTAS LIMITED
B1/J2,MOHAN CO-OPERATIVE INDUSTRIAL ESTATE
MATHURA ROAD,NEW DELHI-110044.
SUB- Complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012
Dear Sir,
I LOKESH JAIN, Residence- C-106,Shakti Nagar Extenstion,Delhi- 110052,Purchased the MINI MAGIC Voltas water dispenser from Bharat Electro on dated[protected],And the product is under warrantee ,
Model No- MMTT,
Serial No- 6210109M11A033537 ,
Date Of Purchase –[protected]
Invoice No- 69910,From BHARAT ELECTRICO , Add- 21-E,KAMLA NAGAR,DELHI-110007.
FIRSTLY
I wanted to get the status of my booked complaint no- 12MR2700499 ON MONDAY 26-MARCH-2012.{One week Later}Many many times I remind the complaint directly to call centre by phone .Also spoke all the matter to the higher authority officer but not or till nobody call back arrange or any answer from VOLTAS LTD.
SECONDLY
I am not satisfy with the POWERMART Electronics {Voltas Service Provider-Rohine-Delhi] because the engineers is not good also one time recently the product is gone to service centre but when the product is received back I am really very shocked to see the 3 major problems is pending which is described as follows..
3- COOLING THERMOSTATE IS NOT WORKING.
4- BACK SIDE RUBBER IS NOT HERE ,SERVICE CENTRE APPLY QUICK FIX,HOW COULD I CLEAN THE DISPENSER.
5- ALL THE PRODUCT IS DIRTY NOT CLEAN Or Servicing
I again requested to concerned department to look after this serious mater as urgent Or I go to careened authority .I am waiting for fast & Good Replay From Your Side.

Thanks
Lokesh Jain
Address - C-106,Shakti Nagar Extenstion,Near- Kali Mata Mandir, Opp- Bharat Nagar Colony,Ashok Vihar ,Phase-III,Delhi- 110052
Ph- 0-[protected] , [protected]
Landline No[protected].
Previous Complaints are as given below
status of complaint no- complain no: 11DC0501244. .......?
lokesh jain


--- On Tue, 12/6/11, Voltas <[protected]@Tata-bss.com> wrote:

From: Voltas <[protected]@Tata-bss.com>
Subject: Complaint::CUSTOMER REVERT
To: "LOKESH JAIN" <[protected]@yahoo.com>
Date: Tuesday, December 6, 2011, 1:34 AM
Dear Mr. Lokesh,
Thank You for Contacting Voltas. We regret for the inconvenience caused to you. your complained registered with us complain no: 11DC0501244.
Has forwarded to the relevant team and same will be addressed at the earliest.
Feel Free To Contact Us
Regards,
Ved
Voltas Team
Customer Care (24x[protected],[protected], 6000 4555, SMS <AC> to 56677
From: LOKESH JAIN [mailto:[protected]@yahoo.com]
Sent: Monday, December 05, 2011 1:22 PM
To: Voltas; Voltas
Subject: Complaint::
Details

Name: LOKESH JAIN
City: delhi
Type of feedback: Service Support
Your Feedback: water dispenser not working
Contact No: [protected]
E-Mail Address: [protected]@yahoo.com


Thanks
Voltasac Team

I had bought a new airconditioner on 11.02.2012 Voltas Elite. On the first day of its operation the AC did not cool. I reported the matter with the company vide complaint no. 12MY0500289 dated 05.05.2012. The AC has not been addressed till date and I am forced to bear the heat of the cruel summers despite spending huge amount on the AC.

Several calls to company has fallen on deaf ears.

I recommend not to trust TATA anymore. It has also degraded in service as the industry norms.

vyom bansal
[protected]

I had purchased VOLTAZ AC , 1.5 ton , 5 star from Reliance Digital,ASRAONagar,Hyderabad on 18th March,2012.Within few days we observed that there had been very low cooling even though temperature is maintained at 16 degree celcius.We had raised srevice requests to Reliance Digital.They sent the technicians, they reported that the gas was empty.They filled in the gas and the problem was resolved.The same problem-of low cooling recurred.We again raised the request.The technicians said that the ac mode is not set properly. We observed that even after changing ac mode,cooling is still low.We have reraised the request. The technicians say that cooling is fine.Although any person who has AC at his home for years can identify that the AC is not functioning properly.I think technicians have never used AC.They come with a non-reliable thermometer and show us the thermometer readings and go away.They always say that they want to open the AC.We do not let them open the AC.We want a replacement.Whole summer has passed by just raising request.Reliance Digital is a sick dealer and is extremely good at duping people.Why would i let a technician open a new product.If there is something wrongs,things have to be replaced.Customer satisfaction is a big zero here.

Hello Sir/Madam,

I am Karthik Rajan from Chennai, Purasawalkam. Recently say a month back, I bought a voltas split a/c (platina 1.5 ton - 4 star) from Rathna Stores (Purasawalkam). From day one, I am having problems with it, almost three times the service people came and fixed up the problem, however we are still continuing to experience problems. Not sure if there is a gas leakage problem, whenever the A/C is switched on, within 10 to 15 mins, water starts leaking from the vent like a tap is open. After sales service is pathetic, they dont give a clear picture why this is happening.

My complaint # with Voltas support is 12AP3005738.

I would be more than happy if the a/c is replaced or refunded.

Regards,
Karthik Rajan
e-mail - karthik.[protected]@gmail.com

DEAR SIR


YOUR SELLING DEALER IN NOT GOOD
I HAVE COMPLAIN 20 DAYS

THERE ARE NO ACTIVITIES

PLEASE REAPAIR OUR WATER COOLER URGENLY
THANKING YOU

Dear SIr,
I bought my vertis split .75 ton a/c dated 11/4/12. And I had called the customer care centre on 19/4/12 for it's installation for split ac.They gave me the complaint number 12ap1808226 and asked me to wait for next 24 working hours.It's 25/4/12 I still have'nt got any installation services from your side.

Voltas is a reputed company and I had bought my a/c in this faith .please do the needful.

Yours faithfully
Rajatmathur

I have purchased one voltas air conditionar from Croma faridabad. till date no body has come for the free services.
please send some body for attending the free service.my address is as follows

KK Saseendran,
C1-402, NHPC Residential Colony,
Sector 41, Sarai khwaza, Faridabad .
my contact no. is [protected].
kindly send somebody to my residence before intimating me over phone.
Regds
KK Saseendran.

Gas Not fill in new water cooler purc. date 22032012 invoice no.[protected] & dealer name GLACIAR POWER INDORE [protected] Mob[protected] . I will get demo & Fitting dt.14042012 by V V Enterprises in gwalior My cont. no.& add.is SOHAN SINGH CLASSIC MOTORS THATIPUR GWALIOR Mob [protected][protected]/2344474

on 04/04/2012 we had rang up to Voltas customer care and registered complaint against our AC compressor problem, they have intimated to IGLOO Cooling Solutions (Voltas Franchisee) located at Chetpet, They spoke nicely and took the machine and serviced and they also spoke nicely that they will do installation free if we take up AMC for Rs.2250, and we have paid the same, The company returned the AC unit seviced, but they have not installed yet. We have been contacting with the company every day they are given some reasons or the other, till now they have not fixed the unit, we don't know whether they have serviced the unit or not.

The Cheats include one Prasanth (they call him as the owner of the company), and the other one Sathish (so called the manager), allways their number will be switched off or they will not pickup the call if i call them.

And When contacted Voltas Customer Care, They don't know whether the company is a franchisee or not, this is a big joke, If they are not able to trace the franchisee company, i don't know how they will handle the customers.

I have been cheated with this Franchisee company.

The Cheating company addresss

IGLOO Cooling Solutions
(Authorised Voltas Service Franchisee)
Old 2, New 11, Mangalapuram 1st Street, Chetpet, Chennai 600 031 Tamil Nadu
Ph :[protected], 28361260 email : [protected]@yahoo.com

sir,
I own a voltas mini magic fm water dispencer for last 6 years.Now both the hot & cool compartment is not working .The top ,internal part is broken,i would like to change these parts .kindly advices me which is the nearest dealer or outlet for these.{ i am from kerala state ,palakkad dt.}
with regards,
Abhilash.p
e mail [protected]@yahoo.co.in
mob [protected] .

kindly send my statement of account. i have already paid all emi through ecs. now i need noc and my statement of account my A/c no. is 4010CD00139160

I have purchased one VOLTAS split ac from PAI SALES BEJAI, MANGALORE on 1st march'11 and the same has been installed by a voltas authorized service by next day, surprisingly said AC is stopped working within two months, Immediately I contacted the dealer, they sent the service center and repaired by simply telling gas leakage and it happens some times. Afterwards said ac was not used for a long time due to climatic condition till march 3rd '12, surprisingly found that said ac is having same problem, immediately I called dealer,same has been repeated,service man came and told it is a ac fault,so better to inform voltas, next voltas people came and said it is a service center fault, they have to repair, finally the status is same till today. my registration with voltas, i.e., customer id C2204935, call no.12MR1504702, I want immediate repair from service center or VOLTAS.
Lokanath.D [protected],[protected]

I have purchased one Voltas split ac on 1st march'11in PAI SALES Bejai, Mangalore and same has been installed in next day by service center. within two months ac was not working and same was repaired by service center and informed me that there is a gas leakage, it happens some times and rectified. Due to the monsoon and and winter season we did not operate the ac for a long time, i.e., till end of feb.'12. In first week of march'12 we operated the ac due to the real climatic condition, unfortunately found that ac is completely halt with the same condition which I had in within two months of purchase.I called the dealer and service centre, as per service center his reply is, ac is a fault one. Then registered a complaint with voltas, no. 12MR1504702, customer id is C2204935, immediately after submitting complaint, voltas representatives arrived and inspected the equipment and told that not a machine fault, service center problem.
Above said ac is not utilized more than 100hrs in total, so here with request you to repair the same immediately.
I am a general manager working in integrated steel plant, located in west Bengal, in my organisation we have many split Voltas ac's which is working well and good.
I am expecting immediate response and solution pl,
Lokanath.D
[protected]
[protected]

The installation has been outsourced to incompetent technicians.They came to install the AC (Wahid)without proper equipments resulting in gas leakage withing 15 days of installation. The technicial of voltas filled in gas and now after 6 months again the gas has leaked.
It is with great disappointment i have to complain as i have purchased VOLTAS only because people recommended and said it is one of the finest acs . But Iam told by the technicial that the cost to fill the gas next time after the warranty period is rs.3500. But why should i pay for a technicials fault. kindly deduct from their services.
I am in india sometimes for 3 months , i havent used this ac much , just occasionally. Now since midJAN i have lived in india , and have used the ac sparingly , we have begin using the ac 10 ago on a regular basis and this is what we face again. The technician came in today and has decided to take the unit with him tomorrow for testing. But unfortunately , i am afraid this story will not end here , the techinicial is from the same service station. So within the next few months a gas leakage is possible and then i have to pay for it , i dont understand why should i. Please look into the matter as this isnt fair to us as customers. My warranty period is almost coming to the end of its term. I feel cheated by the service center.
Tel no :[protected]
Purchase date 2/06/2011.
Dealer : Globe electronics - serial no 50351
service : shree sidddivinayak services
Model : split ac vertis plus
serial no. 4511171P10F008877

Dear Sir,
I had purchased 1.5t split ac Voltas from Croma Bandra, on 23/2/2012, which was installed on 25/2/2012. From the very first day there was some noise in the ac which could not be rectified by the company men. Voltas company men told us that there was some manufacturing defect in the ac and would replace it to us with a new one. Since then almost 20days has been passed and they have not yet given us the replacement. We have sent several mails but there has been no response. You are requested to kindly look in the matter and let us know at the earliest.
Regards
Jasmeet
[protected]

I bought a split ac voltas in march 2011. The model is 1.50 vertis premium split ac. The ac had issues from day one. Now the compressor is refusing to start and my effort to get rponsefrom the service people did not yield any result.

I have Been calling [protected] the number given for service. These people do anything other than service. I tried at least a dozen times and ten out of twelve were just a waste of time. The person who attends the phone just tells me that they are sending a man but do not care to send. Majority of the times he refuses to pick up the phone. Can anyone help me get my ac repaired. It is still in warranty period.

D.priya.

Phone [protected].