Voltas Complaints & Reviews

I purchased a Voltas Mini Magic Water Dispenser on 04 April 2010. After few months, it stopped cooling water and I called up customer support team on 31 March 2011 (Before completing one year, withing warranty period), vide reference number: 11mr3102190.

Same day, two engineers (NIRMAL and MANOJ) from LAHAR ENTERPRISES, CHANDIGARH visited me. He checked the product and told me that the dispenser will have to be taken to their service center. He promised me to take it within 1-2 days. It was on 31 March, I waited for 2-3 days, nobody came. I called LAHAR person, and he kept on postponing. Fed up, when I called up Customer Support again on 10th or 11th of April, he sent his engineer. Imagine, it took 12 days for their dealer/engineer to collect the product from my office.

Worse still to come.

On 11th April, the visiting engineer told me to fix it within 2-3 days and return me. He did not. I waited for 4-5 days and called LAHAR[protected]. He told me that it will take 1-2 days, I called again on 21 April that it is already 22 days, He promised me to deliver it on 22 April, Morning. I waited alll day and today is 23 April, it is still not delivered.

To VOLTAS: The LAHAR guy has been highly UNPROFESSIONAL, with no sense of service or business. I have called up him 4-5 times, being your customer and he has never called me, not even once for the reason of delay. Now, I DO NOT WANT THE PRODUCT BACK. If you have any policy for compensation on moral grounds, compensate me for the irritation, disappointment and wastage of my time. Really a bad service by Voltas. It does not and should not take 24 days to fix a faulty Water Dispenser, and it is still nto fixed.

Thank you. Vinish Garg

I have made compliant on 27th march, but still my AC is not repaired.
From last 15 days I made daily phone call to Tata Voltas service centre but every time they says our technician will visit your site on tomorrow, but no one has come till date. I have experienced the worst service of Tata Voltas group. Please think 10 times before buying new tata Voltas AC.

Sir,

I' m extremely worried that my air conditioner is not in working condition, in spite of the machine being brand New.
The assurances given are not being implemented.
I am utterly dismayed,
I have furnished all details, and am sure, you will put your administrative machinery to work.
A reputed concern such as yours, i am sure will surely, take appropriate action, so that i am not harassed any further: the correspondence to redress the problem are attached along with this mail.
Will it be to much, if i ask for a replacement. Why do i have to accept a brand new air conditioner, which has been opened up so many times and yet remains non functional.
Frankly, i do not want this defective machine, and want a replacement, immediately

Please do the needful, and at the earliest, and by this i don't mean, the early Indian style.

Thank you ,

Yours sincerely,

Sqn ldr Bidyut Chatterjee......(MB No.[protected]



--- On Tue, 4/12/11, Bidyut Chatterjee <[protected]@yahoo.com> wrote:


From: Bidyut Chatterjee <[protected]@yahoo.com>
Subject: Non Functional split Air Conditioner TATA Voltas Vertis Plus
To: "ComplaintsBoard.com" <[protected]@complaintsboard.com>
Cc: "eConsumerComplaints" <[protected]@econsumercomplaints.com>
Date: Tuesday, April 12, 2011, 9:30 PM

Sir,
The TATA Voltas Vertis Plus a/c was purchased on[protected] and installed on[protected], vide delivery note no.81093328 dt.[protected].

The sl. no of the product is 4511204P10D002093

The machine a Brand New at that is unserviceable.

You are requested to take a note of the same, and take up the matter with the ( TATA )

The mechanic Mr. Kaikobad sheikh from RelianceDigital Retail Limited has assessed the same as unserviceable.

Please do the needful at the earliest, so that i can use the machine now when i need it most.

Kind regards,

yours sincerely,

Sqn ldr Bidyut Chatterjee
Mobile no.[protected]

Maine[protected] ko ERA RADIOS Bareilly se ek Voltas ka AC purchase kiya tha jiski service centre ne abhi tak service nahin ki hai. Maine centre per anekobar personally complaned ki hai kintu baar -baar phone karne per bhi mere AC ki service nahi ki gayee. maine phone no.[protected] per bhi complained ki hai jiska no. 11AP1001651 hai parantu bade hi khed ki baat hai ki Voltas Company ne mere AC ki service nahni karai. . Atai aapse punai request hai ki service karaane ka kasht karen .
Dhanyavad.

dear sir /madam ,

After 2-3 days close follow up , today our issue was attended by service person from volatas authorised service centre SWIFT AIR CARE , NOIDA .
They were saying colling is not happening as gas has been leaked out again and were asking for Rs.1800 for refilling , for which i have clearly refused .
Kindly put my concern to Voltas management , of giving defective AC and then asking for charge for gas filling within a perios of 1 year .
I am again putting stress on below points .

1. I have been provided with defective AC due to which gas is getting leaked again and again - where as i know lot of personS who had never filled gas in last 2-3 years.
2. After filling gas , we had operated AC just for 15 days and now started in last week . Why gas leaked out automatically ?
3.Why the service person do not check for leakage properly at the time of gas refilling ?
4. Reason for free gas filling is being said as warranty period is over on mar - 10 . How we can detect gas leakage without operating AC ?
5.Delhi dealer ALPS engineering failed to do service on time , for which he has already been paid by you , due to his own other engagements , with whom we were doing follow up for last 1.5 months .If he should have turned up before warranty period is over , we should have informed about gas leakage on time and should have got the gas filled freely .
6.We do not expect such low class service from VOLTAS like reputed organisation , due to brand name of which we had purchased AC.

Hope your management will understand the issue and do favourable action at the earliest .

if you can send any telephone number service manager who can understand our grievance , will be of much gratitiude .

Regards
LATISH
A-255
KENDRIYA VIHAR
SECTOR -51
NOIDA , UP
201301
PH -[protected]

i have a tata voltas ac. as the summer season is about 2 knock, we tried to cleanup the ac and its grill and stuff. while opening up the window grill of our window ac, the plastic grooves of the ac, in which the grill sets up, broke. then i found it was of very low quality plastic thats was used in those ac groove joints. from a company like tata, with such a popular brand voltas, that sort of result is totally not accepted. although i have registered a complaint with the company to replace the grill, as it can't be fixed. i am afraid that they might put the whole charge on us only and might ask for money to replace. i have the ac in warranty. please suggest how to deal with the company regarding this as i don't want to waste my time by negotiating with them.

I purchased VOLTAS split AC 1.5 T on 07.03.2011 at Relience Digital. It is not working from 17.03.2011 (Just 10 days after purchase and 7 days after installation). When I lodged a complaint on toll free number, they sent one person after 3 days and identified the problem with remote. They took the remote (on 20.03.2011) and disppeared forever. After continous phone calls he came back with remote with many reasons for rectifying the problem with remote. He came to my home on 15.04.2011 (nearly one month after)
Then he started to swich on AC with remote.!!!!!! Its not working once again. Now he checked the system and said that there was a problem with chip. He has taken that along with remote on 15.04.2011 and till not returned.......... My AC is looking like a show peice and I really sorry for all the custumers after seeing this mail.

I[censored] NEED A AC SHOW PEICE ALL O[censored] PURCHASE VOLTAS BRAND ONLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I. SIVA RAMA KRISHNA
ASST PROF

[protected]
[protected]@YAHOO.COM

DT: 17th April, 2011
M/S VOLTAS LTD
(AC DIVISION)

Dear Sir,
Namaskar,
Subject : delivery of AC Vertis Gold 1.5 ton.
I wish to inform you that I had booked an Split AC of 1.5 ton Veris Gold Model for M/S Innovation Aircon (A group of Agoan Electronics), Shanti Path, Pulia No-1, Raja Park, Jaipur on 18th March,2010 vide our Cheque no-739253 dated 18th March,2011 of The Bank of Rajasthan Ltd, Jaipur for Rs 5000/- (Five thousand only) and told dealer that I will take delivery after 25th March,2011.
Dealer delivered the AC set on 28th March, 11 vide their delivery challan no-438 with the invoice no 661 dated 18th March, 2011. But when I received the goods I check the products packing. I had doubt that Inlet part (Complete box) of the packing was opened at dealer's point. I complaint about it immediately to Mr. RamAvtar (Showroom Manager). Mr. Ram Avtar was trying to convince me that it might be opened at dealer's point. So He returned back all the complete AC set immediately same day (28th March,11).
He assured me that, he will get next lot of materials (AC- Vertis Gold) from company with in one week, he will deliver the same. But I am very sorry to say that after calling on phone many times and also visit the showroom, I always get reply that AC has not come from company. Sir more that 20 days have passed, but I did not receive the AC till today. Please look into the matter and arrange to deliver goods immediately. I shall be highly obliged.
Thanking you.

Yours faithfully
Advocate Anant Kumar Panday
05-K-12,
Jawahar nagar,
Jaipur-302004 (Rajasthan)

This is in regards with the complaint of Voltas vertis plus window AC,
Few days back I have registered a request for AC services, for which an engineer visited and completed the work but just after very next day “FAN MOTOR” had stopped working for which I have registered a complaint “11AP0406084”, for which another engineer visited to repair the same, as per him there was water logging in the fan motor during last wet service, because of which it had jammed.
To repair it he had put some oil in it and done the temporary adjustment in vein as it stopped on very next day.

I have called your customer care for the reopening of the previous complaint. On Sunday one gentleman MR VishwasSharma ([protected]), who claimed to be the manager of the repair center. He reassured that he would send some one and replace the FAN MOTOR. But no one turned up till today. Now when I am trying contacting him he is not picking up the call.

More over some one named DD Sharma called for the details and I am sorry to say the way he communicated was extremely rude. He was adamant for the bill copy and was repeating only one thing warrantee is over and I have to pay the damage. Now complaint desk is not ready to take complaint also. As the engineer had mention the remarks that I have not paid for the services where as I have the receipt 250 for the same.

Now my question is this why should I pay for your engineer’s mistake, it was his mistake, he mishandled my stuff and done the damage.

I think it was my mistake I have purchased your product and opted the pathetic service of your company.

I am writing this complaint by hoping some one would turn up to resolve customers concern.
Tarun [protected]

THE SERVICE MANAGER
VOLTAS INDIA LTD.

DEAR SIR,
RESPECTFULLY, I BEG TO STATE THAT I HAVE PURCHASED A VOLTAS SPLIT AC 1.5 TON FROM YOUR
AUTHORISED DEALER M/S PRINCE ELECTRONICS NAJAFGARH ROAD, NANGLOI DELHI-110041 VIDE THEIR
BILL NO-6221 ON[protected] FOR RS.22800/-

THE AC IS NOT COOLING PROPERLY FROM ITS BEGNING AND SO MANY COMPLAINT WAS LODGED AT DEALER
SHOP AND AT YOUR SERVICE CENTRE AND AFTER THAT YOUR SERVICE MECHANIC CAME AT OUR HOUSE
AND REPAIR THE AC. AFTER REPARING THE AC THE AC COOLING IS EFFECTIVE FOR 7-10 DAYS ONLY
AND LAST SEASON WAS COMPLETED VERY BAD DUE TO NOT COOLING OF AC.

NOW, I TRYIED TO START THE AC IN THE MONTH OF APRIL2011, THE AC WAS NOT COOLING AND I
LODGE THE COMPLAINT AGAIN YOUR SERVICE MECHANIC CAME AND REPAIRED IT BUT NO RESULT CAME
FROM IT. SO I REQUEST YOU TO PLEASE CHANGE MY AC OR REFUND MY PAYMENT ALONG WITH INTEREST
AND MENTALY DAMAGE DUE TO NOT WORKING OF THE AC. I PURCHASED THE AC UNDER THE INFLULEURE
GOODWILL OF 'TATA'.

SIR,PLEASE RECTIFY MY COMPLAINT OTHERWISE I HAVE TO MOVE TO CONSUMER COURT.

C.COPY GENERAL MANAGER VOLTAS LTD.A-43,MOHAN CO-OPERATIVE,INDUSTRIAL ESTATE, MATHURA ROAD, N.DELHI-110044

C.COPY PRINCE ELECTRONICS, 48/4,MAIN MARKET,NAJAFGARH ROAD, NANGLOI, DELHI-110041
,
C.COPY SALES DEPARTMENT VOLTAS LTD.A-43,MOHAN CO-OPERATIVE,INDUSTRIAL ESTATE, MATHURA ROAD, N.DELHI-110044

FROM:- NARESH KUMAR GUPTA HOUSE N0-23 B, FRIENDS ENCLAVE, S.P. ROAD, DELHI-110086
MOBILE NO -[protected]

AC IS NOT COOLING PROPERLY

I had logged a call for '2nd free service' of windows 1.5 ton, comp. no 11MR2206744 on dated 22.03.2011, after taking continues follwup with customer care, answer was call is in progress...on dated 02.04.2011 i had take followup with customer care, answer was call closed...so i had logged one more comp. and number is 11AP02025455...still i am sufer .....customer care alwasys informed me that call is in progress..and tomorrow service engineer will call to me but still no one had called me up...

please do the needful.

Alpesh Pandya
India

I HAVE PURCHASED VOLTAS 1 TON SPLIT AC FROM JAYAM & CO ON 5.3.2011.WITHIN A MONTHS TIME THERE IS A LEAKAGE OF WATER FROM A/C INSIDE THE ROOM FROM 31ST MARCH.INFORMED THE TECHNICIAN WHO INSTALLED.HE VISITED AND TOLD PASTE HAS TO BE APPLIED.TILL 5TH APRIL HE DID NOT TURNEDUP.SO, WE CALLED JAYAM & CO ON 6TH APRIL AND MADE COMPLAINT.TILL 8TH APRIL 2.30PM NOBODY HAS COME.WHEN COMPLAINT MADE WITH VOLTAS ON 8TH APRIL ,THE VOLTAS TECHNICIAN CAME ON 9TH APRIL AND TOLD THE AC WAS NOT INSTALLED PROPERLY AND IT HAS TO BE RECTIFIED BY JAYAM & CO .AS JAYAM & CO TECHNICIAN HAS NOT INSTALLED PROPERLY.THE SAME FAULT WOULD OCCUR.SO I NEED ONLY VOLTAS TECHNICIAN TO RECTIFY THE PROBLEM.THERE IS MENTAL AGONY.AND THE PROBLEM DURING SUMMER IS NOT SOLVED.KINDLY HELP ME IN THIS REGARD.

Myself Bimal R Nagda residing at C-402, Shukan Apartment, Chandlodia, Ahmedabad purchased a Split 1 ton AC of voltas in the month of March,2010 from Sales India, Ranna Park Branch, Ahmedabad. the voltas company has not given any after sales service to me. i talked to voltas srvice statiuon regarding service atleast for once in a year. they replied that there is a completion of one year period after purchase of AC. and we are giving service only those people who remind us for such service after purchase of AC. is it so? i think company has the record of such purchaser and to whom company has to give service. after that reply, i contacted sales india person, who also replied that now you have to pay for such service. I m the person who purchases every electronic items from Sales India, am i mad? i want reply from Voltas what is the real procedure for after sales customer care and service of such product. and Voltas person as well as sales india too has given rude answer to me. so what i can do ?

I have bought a 1 ton vertis gold of voltas one year back the day it completed its warranty of one year from the very next day it started us giving tears as it started forming ice in the outer unit and from that day every month we have to get it repaired before taking rest under AC.Every time the Autorised dealer of voltas sai refrigeration assure us that now it will be not defoulter any more but again it results in the same way what to do.We bought it for 25000.I will say never to buy tatas any product better to buy international brand.

I am giving Voltas Air Conditioner
Sl No.
1. Vertis Elite-4511091G09D005608
2. Vertis Premium-4511137P09L003607
Both Sl No. of Voltas Ac were not given to you for free servicing. This will help you to give free service.
Thanking you

Surendra Kumar
Address
C-8/30 TTPS, Colony Lalpania
District- Bokaro (Jharkhand)829149
Mob. No.[protected]

We purchased a Voltas vertis Split AC 2tons last Year 19-April-2010,from RELAINCE DIGITAL Ambiance Mall Gurgaon @ Rs40000/- fourty thousand.Bearing Bill no. [protected]. we had face the same problem repeatedly from the next month of the purchased date. The internal unit of AC is regularly leakage of water . we already register the complaint to the dealer atleast 6 times but they are not responding us and they ignoreing us. Kindly take a strict action against them as early as possible because the warrenty of AC will be void by 19-april-2011.
Thanks

i buyed 1 ton voltas window ac in august last year which is not working from the very first day as its compressor gets switced off after few mintues and than it stops cooling. Even after complaining them 8 times the problem is still there which they call it a PCB problem, the service centre people are unable to give the solution as the people who came to my place many times were all uneducated as they know its cleaning and all that's it.
Is that i have done a mistake to buy a TATA brand product as they are cheating and selling their product like a chinesse products which usually works as per your luck not quality. I Hope voltas (TATA) management would open its eyes atleast now and look how they are making fool on the tata brand name.

I purchased Voltas 1.00T Vertis Gold I Split AC Air Conditioner from Sumaria, Mahim on 4/2/2011,
Invoice No.MH/FEB11/0005 Sales Consultant : Sachin Kadam.

There is leakage (heavy) from day one. I informed Volta authorised service franchisee Sai Siddhi Refrigeration. They sent their technician 9/2/11 but the technician said this leakage is very normal. The leakage increased, they said they would send their senior technician but the same technician came and said the same thing this leakage is normal. I contacted Sumaria they told me to contact Rajeshwari of Sumaria at 61916807/06. At first she attended the call and said she would do something. She just slept over the matter. Inspite of me calling her a number of times she would not come on line. Would convey the message thru someone else the technician is on field work.

I want the matter to be solved or money returned.

Voltas 1.5 split a/c- Veritas Elite-Quality complaints

I purchased a 1.5 T split a/c- Voltas Elite silver ,on 7.1.11 from Shahs, Adyar.
The machine was to be installed on the next day but due to a mis match of one of the parts supplied. The installation was completed on 12.1.11 only. The base plate for fixing the a/c on the wall was not matching with the machine supplied. A new base plate was obtained by the technician but this also was not matching and the third and last attempt succeeded.. We had to make umpteen telephone calls to Voltas and their agents and wait patiently till this exercise was completed.
The interesting aspect is that the base plate does not bear any part no. or identification mark, though for different models different plates are used. I don’t know how the ensure interchangeability. The old hit and miss method by trials still continues. This was definitely not expected from Voltas.
The machine worked for a few days and cooling was poor. On a fresh complaint the technicians found out that there was gas leak from the compressor and this was rectified on 1.2.11. The unit tripped quite often and yet another complaint was lodged. The technician concluded that on 14.2.11 that this is due to low voltage, though I have a good stabilizer and have no case of such ‘low voltage’ for any other appliance including my Samsung a/c. On each occasion I asked them to show me the temperature readings by thermometer, but they refused, as it seems their hands can estimate the temperature better than a thermometer.
A complaint was lodged on the Voltas website page but nothing has happened to this.
The booklet issued with the A/C has no relevance to the product. The remote shown on the booklet is totally different from what is actually supplied.
Is this the much touted quality of Voltas.
Voltas A/c may be good but the total lack of quality consciousness by supplying mis-matching parts, wrong technical leaflets, gas leak from a brand new compressor and providing incompetent technical service reflect on the lack of commitment and pride in the organization and tarnishes the name of Tatas.
Users should think twice before buying this a/c as the quality cannot be taken for granted in spite of the Brand name