Voltas Complaints & Reviews

Complaint against the quality of the product and the level of after sale services rendered to the customer
Company – TATA Voltas

Product – Window AC - Voltas Vertis-Elite

Problem –
1) No Gas in the compressor due to leakage in pipe within 5 days of purchase.
2) Quality of after sales service to the customer

Hi,
I bought 1.5 ton Vertis Elite on 06th May'11 and on 11th night we noticed that it stopped cooling (the 5th day of the purchase). We logged a complaint on [protected] on 12th at 08:45 am against which reference number 11MY1200194 was provided. I was shocked to know that the TAT of the technician to handle the complaint was 24 working hours. Upon asking the number of working hours to be considered in a day, I was told that a day consists of 8 working hours; that means the technician can take 3 days to visit us. Nobody turned up on 12th which I was not at all expecting. The person came on 13th at 02:00 pm; visited my place and told that there is no GAS in the compressor; he told me that there is a leakage in the pipe. I asked him that I purchased this machine 5 days back then how can it be possible; then he told me that the machine need to be sent to the company back to fix the issue for that the person from another team will visit you tomorrow(14th) to take it. Now the actual story starts, ITS 08:00 PM AND NO BODY TURNED UP FOR THE SAME. I called up customer care today at 02:00 pm to know the status of the complaint; the executive told me that your complaint was actioned as the technician visited yesterday. I told him the whole story and he committed that he is again marking a follow-up query on the complaint and the person will definitely visit me today only before 7:00 pm and will take my machine for the repair. When nobody turned up by 07:30, I again called up the customer care to and got a stunning answer, the CCE was not at all aware about my last call as there was no status/ comments available; I told him the whole story again; the person told me that he will arrange for the pickup today only OR the same will be done tomorrow. My whole day was wasted today and again I have to wait for tomorrow because I know that it won’t be possible for you guys to arrange in such a short time… I’VE EXPERIENCED YOUR SERVICES.

In this competitive time when companies are providing services in just 2 hours you are working on 3 day TAT… It is sooo surprising to see the quality of product TATA is providing to its customers (which failed in just 5 day) over and above, the awesome quality of service is being provided where customer is chasing the company for the resolution and service every second hour.
I was using LG ac from last 3 years and to bring to your kind notice the technician reach us within two hours after complaint was logged. I sold it off to buy a new AC and bought this tin; I think buying a Voltas was my worst decision; I am not saying this because of the fault in the product; but because of the service you guys are providing and not meeting your own commitment.

Now after putting 17000/- with an intention to live a peaceful life this summer I ended up having a sweaty nights and days and considering the speed of resolution the team is providing I will have to bear this for next week as well…

The above highlighted issues raise a serious concern on the product manufactured, the product quality delivered and the services rendered to the customer.

Now, kindly arrange for the replacement of this faulty product by Monday; I don’t want a repaired machine because it can lead to all this again in the future as well and I can’t bear this harassment again.
Expecting your call is a waste but there is no choice left with me…I have to ask for it. Kindly arrange for a call back for me.

The Copy of this complaint marked at
1) Voltas website (Customer Complaint)
2) http://www.grahakseva.com/
3) http://www.consumercomplaints.in

Regards,
Toshir Nalwat
E- toshir.[protected]@gmail.com, toshir.[protected]@maxnewyorklife.com
M – [protected]

i have purchase 1.5 ton voltas vertis plus window ac on 02/05/11 from neelkanth varanasi.but after a week the ac are not cooling. i complain on store but yet not inspection.
sir i request you please healp me to solve my problem.
sir i want change ac is it my rights please tell me'


thanks

my email adress>[protected]@sify.com

i have purchased a voltas 2 ton air conditioner on 14th of march 2011, recently on 5th may 2011 the outer unit of the air conditioner stopped working. I've gave complaint to the dealer and to TATA VOLTAS company through the phone, they assured me to send technician in 2 or 3 days. but till now there is no responce from either company or dealer. I'm losing money in as my business without a/c is not possible.

I want to state my unfortunate story. I purchased a Voltas Windows AC named Vertis Curve from CROMA Palam Vihar on 6th May 2011. Croma ( Phone[protected] committed that they will install on 9th May 2011 by Voltas engineer. After calling numerous times, Croma suggested that Croma engineer will install the Air conditioner as voltas engineers do not have time. On 9th May 2011, the AC got installed, after which Air on starting made terrible noise. When I asked the installer that it is not installed properly. He tried to put some plywood inside the AC. This did not solve the issue.He suggested to call up Voltas and get the AC checked.

I have called up Voltas customer care since 9th May till date 20 times. No Voltas engineer visited my house to solve the sound and vibration problem.
My complaint nos is 11MY0901534, I have been told that Mr Navin will visit from DP Airconditioning.
I am feeling frustrated with Voltas AC since day 1. I have another AC of different brand , they have amazing service.
Voltas AC has zero after sales service. I don’t know how Ratan TATA is managing this company.

VOLTAS Should change there slogan to India ka AC, EK BAR LE Rona Zindigi BHAR

Anybody reading this article, I would suggest to buy a cooler rather that Voltas AC. Atleast you will save money.

Please send me Ratan Tata Email address

I have purchased Voltas Vertis Plus 1.5 ton AC 2 years back. Recently there was some problem with remote and it was not working properly. I logged a complain (No. 11AP2302171) on 24 April. On 25 April some guy from service dealer (Madhu Cool Centre) visited to my home and said remote need to be repaired and took the remote with him. Since then my remote is with service dealer and they don’t bother to reply.
I talked to Voltas customer care again they said they will get it fixed but no action.
I again talked to Voltas customer care and they gave me a new complain number 11MY0902542. But no action has been taken yet.
The customer care at Voltas is useless and pathetic. It sounds funny but seems they have stolen my remote.

I HAVE PURCHASED AN VOLTAS A.C. ON THE NAME OF NEHA TRIVEDI FROM NEELKANTH ELECTRONICS,BHELUPUR,VARANASI ON 01/02/2011.

FROM THE VERY BEGINNING WE GOT THE PROBLEM OF NOISE MAKING AND FREQUENTLY IT BECOMES OFF PERHAPS DUE TO VOLTAGE FLUCTUATION OR ANY OTHER REASON..

I COMPLAINT TO NEELKANTH A WEEK AGO BUT NO ONE CAME TO CHECK IT TILL
DATE.

YOU ARE REQUESTED TO PLEASE LOOK INTO THE MATTER AND MAKE OUR TRUST ON YOUR COMPANY.

Yours'Faithfully
Dr.A.K.Trivedi
Mob. [protected]

i was purchase last year new tata window ac.There is no company service and no after sale service. I was complain in showroom at croma sec-37,faridabad but there is no response.Costumer care no. is always show bussy
so my request to all please don't go for purchase tata voltas ac

I have purchased ac from reliance hypermartlimited- faridabad voltas sac 5200w 2 star classic 4501242on 1st may 2011. the same has been delivered on 5th may 2011 againt comitment delivery on 3rd may.
till date its not installed and your technician has come to my home and after cmplete the installation process they hv find the same is defect.
I have very much harouse by voltas technician, mobile no: [protected].
also reliance refuse to replace the same and said that after delivery thier responcibilty is over.
now i need to replace the same by tomorrow, otherwise i will go to consumer court and claim the entire losses .
thnks
rgds
sudip chattopadhyay
m-[protected]

ear Sir,
I Buy a Voltas Split Ac Modal Voltas vertis elite 1.5 seriel
no 4551147G10A[protected]APRIL-2010) from Pankaj electronics 36 ,Palika
Bazar Rohtak-124001 I Regiestered Four
Complaints ( 10AP2404320,10MY0404802,10AU1700762,11AP1056651,11AP2300081)
Customer id
is C1370430 to the pankaj electronics. the Problem is that the cooling is
not well & the ac is dripping water droplets But Problem is not sorted out
yet.Please help us in this matter . as soon as
possible

MOBILE NO. [protected],[protected]




Dilbag Singh

395/23 Khel Wali Gali Kath Mandi

Rohtak-124001

Haryana

I bought VOLTAS 1.5 ton ac @ RATHNA FAN HOUSE CHENNAI T NAGAR, THEY TOLD THE NEXT DAY THE SERVICE PEOPLE WILL COME AND FIT THE AC, BUT THEY TOOK AROUND 4 DAYS AFTER WE MADE 10 CALLS AND REQUESTED. WE BOUGHT THE AC IN MARCH,2011.. BUT IN MAY 1ST, THE FAN(PROPELLER) OUTDOOR UNIT WAS BROKEN INTO PIECES, WE CALLED THE CORRSPONDING SERVICE PROVIDER (RITE AIRCONS - VOLTAS AUTHORISED SERVICE PARTNER) AND COMPLAINT AND THEY TOLD, TODAY WE WILL PUT REQUEST TO VOLTAS FOR NEW FAN PIECE AND NEXT DAY WE WILL COME AND FIX IT. BUT THEY DIDNT CAME. WE HAV MADE AROUND 60 PHONE TO THE SERVICE CENTERS, THEY TOLD PIECES CAME NEXT DAY WE WILL COME AND FIX IT. PLS BEAR.. ALMOST 8 DAYS WAS OVER, BUT THEY DIDNT MAKE UP, LASTLY THEY TOLD IN ANOTHER 1 HR WE WILL COME AND FIX IT. WE WAITED FOR 5 HRS, THEY DIDNT CAME. WE CALLED SERVICE CENTER MGR AND COMPLAINTED, THEY LOOKED AND TOLD, SIR, THE FAN PIECE THAT CAME WAS NOT UR MODEL, SO PLS BEAR WE WILL PUT NEW RQST AND IT WILL COME IN NEXT 2 DAYS. WE DONT KNOW WHAT WE DO. ITS AGNI NATCHARAM TIME.. ITS 107 DEG IN CHENNAI. WE HAV PREGNANT LADIES IN HOME. DONT KNOW HOW TO BEAR IT. PLS DONT GO FOR VOLTAS.. (SERVICES THE WORST i HAVE EVER SEEN).

i have purchased a split ac (model VOLTAS VERTIS ELITE). when my electrician tried to install it he found that motor in the AIRCONDITIONER OUTDOOR MOTOR IS MISSING.i called the distributor 100 times( R K DISTRIBUTOR NEAR SATYAM CINEMA) BUT OF NO USE.I BOUGHT AC ON 2 MAY AND TODAY IS 8 MAY.I M SUFFERING FROM MENTAL TENSION DUE TO THIS. HIS OFFICE IS FAR AWAY FROM MY PLACE SO I USUALLY CALL THEM TO COMPLAINT.PLZ DO SOMETHING AS THE DISTRIBUTOR IS NOT TAKING NOTE OF ME.
SHAILESH [protected]

We had purchased two AC unit on invoice date 29.11.2010 vide invoice no [protected] from PANT NAGAR WORKS, Unit-II, Plot no. 1, Sector-8, IIE Pant Nagar for installation at IDBI Bank Ltd. Tarn Taran(Punjab).The same was installed in the month of December 2010.

When the AC season is just started we came to know that AC unit is not working properly and after consistent following up with your departments, last week one engineer came from chandigarh unit confirmed us that AC unit is not working due to gas leakage problem is there owing to installation fault. As per our telephonic conversation with Mr. Rishi (one of your dealer at chandigarh unit) has told us that I cann't give such a prompt service because till date we have not received dues from IDBI Bank Ltd.

From last one week again we are regularly following up with your company but nobody takes the pain to solve this issue.

However I had also logged a complaint for the same on the help line of your company on 05th May, 2011 vide complaint no. 11MY0500842 and again we are following up with them to solve this problem, but till date my complaint is lying unattended in spite of many assurances from the Company of attending the same within 24 working hours.

From the very first day, every person of your company assure us to solve this issue with in 24 hrs. But we don't know, how many 24 hrs were left for getting the solution from your company.

I never expect such a worst service from TATA enterprises.

I have bought a vertis elite split a.c of 1.5 tone. but at the time of installtion the out doar unit is found faulty.we compalient to the delar SURAJ ELECTRONICS
he said company knows.we compalient to custmer care contnoiusly the custmer care pone no is[protected].but they do not take care. so from last one month they do not give any solution so please advise what we do

Dear sir , i purchesed window ac 1.5 ton voltas vertis plus for my pathology lab on 27 / 07 / 2010 form chandra air condisner , krishna market , shop no. 1 , jalesar road , firozabad . The complain was register on 30/04/2011, with id no. c2081174 . As you know , the summer temp. is crossing 45 degree and working in lab with out ac is very difficult . My lab instrument is not working properly .
I purchesed your machin only for name TATA , but it is very shocking for me to wait for service such a long time .
i want immediate action on this matter .
AC tirrped after each 10-12 min. .
my e - mail --- [protected]@ymail.com

Sir, I had purchased one Voltas Split AC(1.5 ton) & two Voltas window Ac(1.5 ton) from M/S Raj Electronics, Shop no-G-4-5, Sec-12, Dwarka on 24.04.2011.Same were installed on 25.04.2011, however grill of one window ac was broken. Complaint for the same was lodged with no-11AP2507977 but till date it has not been replaced. Again afterb two days split ac is not functioning/cooling. Though complaints have been lodged under s.no 11MY0301480 & repeated by no 11MY0404649, however no response has come yet. Complaint has also been lodged on the Voltas site, but no response from there also. I feel cheated by spending nearly Rs 70,000/- in purchasing above three ACs. Voltas can not be trusted any more.

Just feel the pain that items purchased of Voltas made are Sub-standard & no one from their end is doing anything to correct it.

S.K.Sinha,
email: [protected]@gmail.com,
Flat no- A-505, Sahara Apptt,
Sec-6, Plot-11,
Dwarka, Delhi-110075

03.5.2011
I purchased Voltas AC from you in the year 2010. At the very beginning of installation of A/C not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the house many times but could not set right the A/C. Ultimately the A/C back was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result.

We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.

Yours sincerely,

sunil dewani
A-96 DDA Flats
Double Story
East of Kailash
New Delhi-65
PH:[protected]
email: [protected]@ymail.com

Dear sir,
I have purchased an Airconditioner of Voltas (1.5 Ton,split AC) vide its dealer M/S Harisharan & Sons,14 A Kamla Nagar,Opposite Birla Mills,new delhi 110007 on 17 April 2011.Just after installation we have started feeling that cooling is not proper so we complaint to the company they checked it and told that there is some leakage of gas thats why cooling is not proper they guided us to call to the dealer.we complaint the dealer but he refused to accept that gas has leaked from compressor.After that we are just moving pillar to post. we are moving from Voltas to its Dealer but nothing happened.After investing around 32,000 rupees we got a poor quality AC that Compressor has the leakage.Now neither they are repairing it nor they are ready to replace it.Seeking your guidance to what to do.

Ruchi Mishra
[protected]

10 months ago we have bought an ac voltas vertis plus . in recent 20 days this ac has gone for repair for 2 times for gas leakage and compressor problem.
it is 5th day when they service provider mobile no.[protected] is daily assuring us to deliver the ac but not delivering even now not picking up the phone.
you can see the tempreture now what is the use to buy this products. moreover this is now under waranty.

I have purchase on 9/07/2010 voltas split ac from Frontline Electricals,Agra After few days dealer is not coprate to instal the ac and the same i have instal some other,after few days over all perfomance was not not good in cooling than i have charge gas also with 1400 rs and that was in warranty pereioud,and now NO ANY service is done by the dealor.On 26/04/11 i have again complain to Frontline Electricals regarding the cooling but till date 2/05/11 they are not attending.kindly help us......My name is SAKET SARASWAT AND THE CELL NO.IS [protected]

we had bought a voltas split AC of 1.5Ton capacity. we had launched a request for service on Dt. 08th April 2011, during service the blower of the AC was broken by the technician from M/s Weather Comfort, Faridabad. Now from last 15-20 days we are chasing with the weather comfort but he is not changing the blower of the AC and just linger on.