Voltas Complaints & Reviews

We had purchased two AC unit on invoice date 29.11.2010 vide invoice no [protected] from PANT NAGAR WORKS, Unit-II, Plot no. 1, Sector-8, IIE Pant Nagar for installation at IDBI Bank Ltd. Tarn Taran(Punjab).The same was installed in the month of December 2010.

When the AC season is just started we came to know that AC unit is not working properly and after consistent following up with your departments, last week one engineer came from chandigarh unit confirmed us that AC unit is not working due to gas leakage problem is there owing to installation fault. As per our telephonic conversation with Mr. Rishi (one of your dealer at chandigarh unit) has told us that I cann't give such a prompt service because till date we have not received dues from IDBI Bank Ltd.

From last one week again we are regularly following up with your company but nobody takes the pain to solve this issue.

However I had also logged a complaint for the same on the help line of your company on 05th May, 2011 vide complaint no. 11MY0500842 and again we are following up with them to solve this problem, but till date my complaint is lying unattended in spite of many assurances from the Company of attending the same within 24 working hours.

From the very first day, every person of your company assure us to solve this issue with in 24 hrs. But we don't know, how many 24 hrs were left for getting the solution from your company.

I never expect such a worst service from TATA enterprises.

I have bought a vertis elite split a.c of 1.5 tone. but at the time of installtion the out doar unit is found faulty.we compalient to the delar SURAJ ELECTRONICS
he said company knows.we compalient to custmer care contnoiusly the custmer care pone no is[protected].but they do not take care. so from last one month they do not give any solution so please advise what we do

Dear sir , i purchesed window ac 1.5 ton voltas vertis plus for my pathology lab on 27 / 07 / 2010 form chandra air condisner , krishna market , shop no. 1 , jalesar road , firozabad . The complain was register on 30/04/2011, with id no. c2081174 . As you know , the summer temp. is crossing 45 degree and working in lab with out ac is very difficult . My lab instrument is not working properly .
I purchesed your machin only for name TATA , but it is very shocking for me to wait for service such a long time .
i want immediate action on this matter .
AC tirrped after each 10-12 min. .
my e - mail --- [protected]@ymail.com

Sir, I had purchased one Voltas Split AC(1.5 ton) & two Voltas window Ac(1.5 ton) from M/S Raj Electronics, Shop no-G-4-5, Sec-12, Dwarka on 24.04.2011.Same were installed on 25.04.2011, however grill of one window ac was broken. Complaint for the same was lodged with no-11AP2507977 but till date it has not been replaced. Again afterb two days split ac is not functioning/cooling. Though complaints have been lodged under s.no 11MY0301480 & repeated by no 11MY0404649, however no response has come yet. Complaint has also been lodged on the Voltas site, but no response from there also. I feel cheated by spending nearly Rs 70,000/- in purchasing above three ACs. Voltas can not be trusted any more.

Just feel the pain that items purchased of Voltas made are Sub-standard & no one from their end is doing anything to correct it.

S.K.Sinha,
email: [protected]@gmail.com,
Flat no- A-505, Sahara Apptt,
Sec-6, Plot-11,
Dwarka, Delhi-110075

03.5.2011
I purchased Voltas AC from you in the year 2010. At the very beginning of installation of A/C not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the house many times but could not set right the A/C. Ultimately the A/C back was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result.

We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.

Yours sincerely,

sunil dewani
A-96 DDA Flats
Double Story
East of Kailash
New Delhi-65
PH:[protected]
email: [protected]@ymail.com

Dear sir,
I have purchased an Airconditioner of Voltas (1.5 Ton,split AC) vide its dealer M/S Harisharan & Sons,14 A Kamla Nagar,Opposite Birla Mills,new delhi 110007 on 17 April 2011.Just after installation we have started feeling that cooling is not proper so we complaint to the company they checked it and told that there is some leakage of gas thats why cooling is not proper they guided us to call to the dealer.we complaint the dealer but he refused to accept that gas has leaked from compressor.After that we are just moving pillar to post. we are moving from Voltas to its Dealer but nothing happened.After investing around 32,000 rupees we got a poor quality AC that Compressor has the leakage.Now neither they are repairing it nor they are ready to replace it.Seeking your guidance to what to do.

Ruchi Mishra
[protected]

10 months ago we have bought an ac voltas vertis plus . in recent 20 days this ac has gone for repair for 2 times for gas leakage and compressor problem.
it is 5th day when they service provider mobile no.[protected] is daily assuring us to deliver the ac but not delivering even now not picking up the phone.
you can see the tempreture now what is the use to buy this products. moreover this is now under waranty.

I have purchase on 9/07/2010 voltas split ac from Frontline Electricals,Agra After few days dealer is not coprate to instal the ac and the same i have instal some other,after few days over all perfomance was not not good in cooling than i have charge gas also with 1400 rs and that was in warranty pereioud,and now NO ANY service is done by the dealor.On 26/04/11 i have again complain to Frontline Electricals regarding the cooling but till date 2/05/11 they are not attending.kindly help us......My name is SAKET SARASWAT AND THE CELL NO.IS [protected]

we had bought a voltas split AC of 1.5Ton capacity. we had launched a request for service on Dt. 08th April 2011, during service the blower of the AC was broken by the technician from M/s Weather Comfort, Faridabad. Now from last 15-20 days we are chasing with the weather comfort but he is not changing the blower of the AC and just linger on.

Dear Sir/ Madam,

I had purchased a Voltas AC (Sl no.- 4010967G10F047666) – 1.5 ton Window (Vertis Plus) on 23/3/2011 along with a stabilizer 4kva from Dealer-M/s Hazrat Vision, Sector-8, Rohini. The same was installed on 27/3/2011 by Mr Naushad (mobile no.-[protected]) who was sent by the dealer as company person for installation. The installation was done with electric connection fixed and AC was working fine.

Further, a DEMO was done on 5/4/2011 at 5:12 pm via no.- 412801 (call slip no.- 11AP[protected] by Mr Satish Kumar, he found installation perfectly ok and AC was working fine.

However, on 30/4/2011 when I was to use personally for the first time , it do not start neither stabilizer was on. I had called the dealer who in turn locked a complaint at Voltas call centre via no.-11AP3009034 (customer Id-C2005352). The executives from voltas came on 1/5/2011 (mobile no. of one executive-[protected]) and tested the AC during which some spark came out of the socket and I was told that I need to check with electrician since wiring is to be done and MCB switch is to be fixed. Their behavior was rude and not satisfactory and were in too much hurry without listening anything.

I fail to understand that when installation was ok, demo was ok and there were no issues at that time and no need was given to fix a MCB switch then where am I at fault and if it is to be done then installation team should be called to take care. On conveying this to dealer he refused.

Would request to resolve the issue which has led to complete dissatisfaction of service.

Regards
Amit Maheshwari
# [protected]
Address-G-16/11 (1st flr), sec-15, Rohini,Delhi-89.

Sir, I have purchased one Voltas Split AC 1.5 ton Vertis Gold Model (Indoor Unit No.; 4551025/m/08/f/002194 and outdoor unit number 4510944/m/09/a/003396) dated[protected] vide invoice number: 3545 from G.P Enterprises, Sabharwal Market, Opp. Masjid, Hall Bazar, Amritsar. From the date the AC is installed the problem persists in the AC as it doesn't make cooling. I contacted the dealer many times and every time mechanic has come and made some work on it and the AC works for one or two months but again the problem persists. I think the dealer is linger on time. I know the warranty/gaurantee period expires but dealer linger on time by convincing me that he will make it normal. Please look into matter and replace the AC.
Thanks
Honey Aggarwal
[protected]

This is to inform you that our water dispenser is not working proper, i.e not cooling the water. Kindly send an engineer to check the problem.


Our Contact name and address :


Mr. SURESH T.V

MRF LIMITED,
SHANTI BHAWAN, I st FLOOR,
BEHIND KAWA INSTITUTE,
NARWAL BALA BYE PASS,
JAMMU - 180006

PH :[protected] / 2476734

MOB : [protected]

I brought a Votas verties Air Conditioner from the Neelkamal Electronic, Kishangarh Last Year For which I have paid 26 Thousand, Now the Air Conditioner is not working , The Cooling system somehow failed & it working like a fan, I contact service Provider of the Company's Dealer Neelkamal , but may be the are lack of staf or engineers, so Nobody came at our premises to attend my compaint, The name of the Company is dusting itself, Should I never suggest anyone Company like this, Are should I go to the legal panel

Purshottam
[protected]

I purchased a Voltas Mini Magic Water Dispenser on 04 April 2010. After few months, it stopped cooling water and I called up customer support team on 31 March 2011 (Before completing one year, withing warranty period), vide reference number: 11mr3102190.

Same day, two engineers (NIRMAL and MANOJ) from LAHAR ENTERPRISES, CHANDIGARH visited me. He checked the product and told me that the dispenser will have to be taken to their service center. He promised me to take it within 1-2 days. It was on 31 March, I waited for 2-3 days, nobody came. I called LAHAR person, and he kept on postponing. Fed up, when I called up Customer Support again on 10th or 11th of April, he sent his engineer. Imagine, it took 12 days for their dealer/engineer to collect the product from my office.

Worse still to come.

On 11th April, the visiting engineer told me to fix it within 2-3 days and return me. He did not. I waited for 4-5 days and called LAHAR[protected]. He told me that it will take 1-2 days, I called again on 21 April that it is already 22 days, He promised me to deliver it on 22 April, Morning. I waited alll day and today is 23 April, it is still not delivered.

To VOLTAS: The LAHAR guy has been highly UNPROFESSIONAL, with no sense of service or business. I have called up him 4-5 times, being your customer and he has never called me, not even once for the reason of delay. Now, I DO NOT WANT THE PRODUCT BACK. If you have any policy for compensation on moral grounds, compensate me for the irritation, disappointment and wastage of my time. Really a bad service by Voltas. It does not and should not take 24 days to fix a faulty Water Dispenser, and it is still nto fixed.

Thank you. Vinish Garg

I have made compliant on 27th march, but still my AC is not repaired.
From last 15 days I made daily phone call to Tata Voltas service centre but every time they says our technician will visit your site on tomorrow, but no one has come till date. I have experienced the worst service of Tata Voltas group. Please think 10 times before buying new tata Voltas AC.

Sir,

I' m extremely worried that my air conditioner is not in working condition, in spite of the machine being brand New.
The assurances given are not being implemented.
I am utterly dismayed,
I have furnished all details, and am sure, you will put your administrative machinery to work.
A reputed concern such as yours, i am sure will surely, take appropriate action, so that i am not harassed any further: the correspondence to redress the problem are attached along with this mail.
Will it be to much, if i ask for a replacement. Why do i have to accept a brand new air conditioner, which has been opened up so many times and yet remains non functional.
Frankly, i do not want this defective machine, and want a replacement, immediately

Please do the needful, and at the earliest, and by this i don't mean, the early Indian style.

Thank you ,

Yours sincerely,

Sqn ldr Bidyut Chatterjee......(MB No.[protected]



--- On Tue, 4/12/11, Bidyut Chatterjee <[protected]@yahoo.com> wrote:


From: Bidyut Chatterjee <[protected]@yahoo.com>
Subject: Non Functional split Air Conditioner TATA Voltas Vertis Plus
To: "ComplaintsBoard.com" <[protected]@complaintsboard.com>
Cc: "eConsumerComplaints" <[protected]@econsumercomplaints.com>
Date: Tuesday, April 12, 2011, 9:30 PM

Sir,
The TATA Voltas Vertis Plus a/c was purchased on[protected] and installed on[protected], vide delivery note no.81093328 dt.[protected].

The sl. no of the product is 4511204P10D002093

The machine a Brand New at that is unserviceable.

You are requested to take a note of the same, and take up the matter with the ( TATA )

The mechanic Mr. Kaikobad sheikh from RelianceDigital Retail Limited has assessed the same as unserviceable.

Please do the needful at the earliest, so that i can use the machine now when i need it most.

Kind regards,

yours sincerely,

Sqn ldr Bidyut Chatterjee
Mobile no.[protected]

Maine[protected] ko ERA RADIOS Bareilly se ek Voltas ka AC purchase kiya tha jiski service centre ne abhi tak service nahin ki hai. Maine centre per anekobar personally complaned ki hai kintu baar -baar phone karne per bhi mere AC ki service nahi ki gayee. maine phone no.[protected] per bhi complained ki hai jiska no. 11AP1001651 hai parantu bade hi khed ki baat hai ki Voltas Company ne mere AC ki service nahni karai. . Atai aapse punai request hai ki service karaane ka kasht karen .
Dhanyavad.

dear sir /madam ,

After 2-3 days close follow up , today our issue was attended by service person from volatas authorised service centre SWIFT AIR CARE , NOIDA .
They were saying colling is not happening as gas has been leaked out again and were asking for Rs.1800 for refilling , for which i have clearly refused .
Kindly put my concern to Voltas management , of giving defective AC and then asking for charge for gas filling within a perios of 1 year .
I am again putting stress on below points .

1. I have been provided with defective AC due to which gas is getting leaked again and again - where as i know lot of personS who had never filled gas in last 2-3 years.
2. After filling gas , we had operated AC just for 15 days and now started in last week . Why gas leaked out automatically ?
3.Why the service person do not check for leakage properly at the time of gas refilling ?
4. Reason for free gas filling is being said as warranty period is over on mar - 10 . How we can detect gas leakage without operating AC ?
5.Delhi dealer ALPS engineering failed to do service on time , for which he has already been paid by you , due to his own other engagements , with whom we were doing follow up for last 1.5 months .If he should have turned up before warranty period is over , we should have informed about gas leakage on time and should have got the gas filled freely .
6.We do not expect such low class service from VOLTAS like reputed organisation , due to brand name of which we had purchased AC.

Hope your management will understand the issue and do favourable action at the earliest .

if you can send any telephone number service manager who can understand our grievance , will be of much gratitiude .

Regards
LATISH
A-255
KENDRIYA VIHAR
SECTOR -51
NOIDA , UP
201301
PH -[protected]

i have a tata voltas ac. as the summer season is about 2 knock, we tried to cleanup the ac and its grill and stuff. while opening up the window grill of our window ac, the plastic grooves of the ac, in which the grill sets up, broke. then i found it was of very low quality plastic thats was used in those ac groove joints. from a company like tata, with such a popular brand voltas, that sort of result is totally not accepted. although i have registered a complaint with the company to replace the grill, as it can't be fixed. i am afraid that they might put the whole charge on us only and might ask for money to replace. i have the ac in warranty. please suggest how to deal with the company regarding this as i don't want to waste my time by negotiating with them.

I purchased VOLTAS split AC 1.5 T on 07.03.2011 at Relience Digital. It is not working from 17.03.2011 (Just 10 days after purchase and 7 days after installation). When I lodged a complaint on toll free number, they sent one person after 3 days and identified the problem with remote. They took the remote (on 20.03.2011) and disppeared forever. After continous phone calls he came back with remote with many reasons for rectifying the problem with remote. He came to my home on 15.04.2011 (nearly one month after)
Then he started to swich on AC with remote.!!!!!! Its not working once again. Now he checked the system and said that there was a problem with chip. He has taken that along with remote on 15.04.2011 and till not returned.......... My AC is looking like a show peice and I really sorry for all the custumers after seeing this mail.

I[censored] NEED A AC SHOW PEICE ALL O[censored] PURCHASE VOLTAS BRAND ONLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I. SIVA RAMA KRISHNA
ASST PROF

[protected]
[protected]@YAHOO.COM