Voltas Complaints & Reviews

i'm irritated because of voltas

I want to thank Croma for replacing the AC on request. Croma has amazing service.

Air Conditioner Service request not being addressed properly

References : Service Request Number : 11MY0704632 dated 7th May, 2011, e-mail to [protected]@voltas.com dated 13/5/2011, e-mail to [protected]@Tata-bss.com dated 16/5/2011 and 18/5/2011, almost daily follow up at[protected] and[protected]

My VOLTAS make, Vertis plus, window air conditioner stopped working in less than one year, I lodged the complaint at helpline numbers.After a lot of follow up Voltas technician visited my place on 11 May 2011 at around 7:00 p.m.

Technician informed PCB is faulty and needs repair. Understanding quality of VOLTAS, I did not allow him to take PCB with him and asked for replacement.

After that no body turned up from VOLTAS. I am regularly calling helpline number[protected] or[protected] to discuss the issue. I am writing mails even to their Corporate office. Except assurance, we are not getting anything.

Their officials do not pick up phone.

Now my prime concern is that Voltas will not attend the problem and I would have to scrap the AC.

I sincerely urge not to opt TATA products. They are worst in quality and services

Amit Kumar

501, Arihant Residency,
2, Ahinsa Khand-2,
Indirapuram,
Ghaziabad

Phone :[protected]/ [protected]/[protected]
e-mail : amit.[protected]@jalindia.co.in

Very true agree wholeheartedly.
Same story
Please boycott voltas

Dr Gaurav Agarwal
[protected]
[protected]@gmail.com

I had logged a complaint (No: 12MY1908449) with Voltas Customer care on 19-May-2012 . Technician had attended this and stated fault with fan blade in outdoor unit. Until now the fan blade has not been replaced due to lack of stock as conveyed by the service centre . Has Voltas company stopped manufacturing Parts for the sold pieces? Being peak summer season, this complaint needs more attention and focus. I am totally unhappy with the voltas service and would never recommend it to anybody else.

brand new ac not working properly

Technician visited twice stillthe same 1.5 ton ac window not working at al Pls help me Its a poor product of voltas

Dear sushantyadav0909

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Dear sushantyadav0909

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

I have just bought approx a month ago Voltas window Ac and the remote is not working tired a lot with all possibilities please help

I am ravindra singh shekhawat 490 shanti nagar jaipur is vry much dissatisfy from ur product and i wil never suggest to buy voltage ac because of service u provide ... i made 5 times complaints always boys came evening 6-7 in dark ... then 6 days they kept conditioner said for service i just bought ac on 19/6/2011 ...please this is my last and final complaint if not repaired my ac it's not cooling ... please take appropriate action
my mobile no. [protected] and pin code 302018

tata/voltas — not working properly

i rajan verma purchase an ac dated 23/4/08 in 2009 its not working engeener came and says the motor have to be discarded dated 20/4 2009 and he changed the motor in gauranty period now the same problem have occured i complainted and my complaint no.10MY2704729 engeener came and he changed the motor he charged Rs1800 now compressor work for 1/2 an hour and stop for 5 minutes i again complained it the engeener says that your p.c.b is faulted now what can i do i have purchased a ac or aproblem from tatamy bill no.5555 from grover electronics nangal raya new delhi-46 if there is no solution i will go to consumer court answer me at [protected]@yahoo.inor my phone no. [protected] action should be taken as earlier.copy to gm.

TATA Voltas AC — NOT GIVING PROPER WARRANTY

I HAVE PURCHASED AC OF VOLTAS ON 7.5.2008 FROM SAURASHTRA ELECTRONICS, BAPUNAGAR AHMEDABAD,AC'S COMPRESSOR'S 5 YEAR WARRENTY. SOME DAYS AGO ITS STOP COOLING, SO I HAVE CALL ON VOLTAS COSTOMER CARE ABOUT MY WARRENTY. THEY HAVE SEND ONE TECHNICAL MAN AT MY OFFICE, HE SAY THE COMPRESSOR IS DOWN, SO YOU HAVE TO REPLACED THEM, I SAY OK BUT HE SAYS YOU HAVE TP PAY GAS FEELING CHARGES ALSO 2800/-RS, ALTHOGH THERE IS NO GAS FEELING REQUIRED, AND GAS FEELING CHARGES IS NORMALLY AROUND 1500/- BUT I HAVE NO LICKEGE IN MY COMPRESSOR WITH GAS, SO COMPANY ITS A SIMPLY A CHETING ON NAME OF WARRENTY BY VOLTAS, KINDLY PLS SOLVE MY PROBLEM EARLY AS POSSIBLE.
COMPLAINT NUMBER - 11JU0600626
CUSTOMER ID - C2204598

THANKS & REGARDS,


JITENDRA KOTADIYA
6-SITARAM COPLEX, NEAR AMIDHARA COMPLEX, THAKKAR NAGAR ROAD, AHMEDABAD-382350
MO.[protected]

Rite aircons is the most horrible service center. I bought Voltas from Ratna stores in December 2011 and it has a repair just in four months of purchase. The rite aircons people blaming ratna and they have not yet fixed the repair. its 15 days since the complain has been registered. The operational manager one Subramanium is rude and irresponsible. He has been telling to me and my relatives that he will attend or call us back. Yet he hasn't attended to or did fix the repair. I hope some day we get better service center.

Wow I am not surprised with the above comments, I bought a Voltas
AC from Ratna Fan house and the same stupid Rite Aircon was introduced to
service the Machine, this man Subramanian is the worst lying hooligan I have
ever seen in my life, what a pathetic human being is he… my AC stopped working
during the AMC period and I complained, they show up after 10 days and told me
the swing motor is dead, this Subramanian promised to replace the motor
in 4 days, and it is 7 months now, he offered 2 free service which I am capable
of doing for my AC, whenever I call him, his mother will be in hospital or
serious, he is so aged, but lying and cunning… I hope god punishes this
with the worst ever punishment for cheating on so many o[censored]s and not sure how
many more he is cheating on

Dear Peter Hart,

We have received your complaint and have escalated it to the concerned team. We will get back to you at the earliest. For any further clarification, Please write to us at [protected]@gmail.com

Regards,
Online Team Voltas

Thank you, I'll wait for your rereply.

Voltas Ltd — Complaint lodged not taken care of

I have purchased two split AC fromVOLTAS Ltd.on 29.01.2010 outdoor unit of one of the same with srlno 4511071p09F015983 use to have defective colours as result of its colour have come out in the formof a thik layer (from the attached photo the same can be seen)
the following complaints lodged severaltimes and no action has been taken
1. Complaint no 11JN1100005,11JN1100006 dated 11.01./2011
2. Complaint no 11JN2201127 dated:-22.11.2011
3.Complaint no 11JN2702491 dated:- 28.01.2011
on 31.01.2011 & 05.02.2011 through telephone and complaint numberhas been provided.

VOLTAS — COOLING NOT DONE

WE HAVE VOLTAS VERTIES SPIT AC 1.5 TON IT HAS COMPLAINT FROM MANY DAYS IT COULD NOT COOLING PROPERLY. WE COMPLAINT AT LOCAL CENTER THEY UNABLE TO REPAIR IT.
PLEASE REPAIR AS EARLY AS POSSIBLE.
ADD. DR. VIJAY SONAWANE
KRISHNA HOSPITAL, UMIYA APT. CANADA CORNER , NASIK., MAHARASHTRA.

Lets all here not just end up in writing here. Lets register a case against VOltas Ac service. Mine Ac is just 18 days old now, and has stopped working.

Complaint No : 11MY0402716
Customer id: C2094054

Ranajoy Roy
[protected]

I am facing an issue with voltas too. Bought AC on 12/5/2011 & despite n number of followups its not installed by now. 12 was a thursday so i thought it would be insatlled by saturday when i would be at home. to my surprise its tuesday today & its not been installed.

I bought it from reliance mart, Faridabad & they assured it to be installed within 48 hours. The AC was delivered in roughly 53 hours. (Bought 12/5/2011 11am..delivered 14/5/2011...4 pm). To my surprise when i called Reliance Mart As when the AC will be installed they said it would take 48 hours more as request has to be raised. Utter nonsense. Why it could not be done from Reliance Mart when i bought it.

I filed installation request at Voltas : Request Code: 11MY1504138 on Sunday 15/5/2011.

They said it would be by monday 16/5/2011. The number on the booklet 6000 4555 in which they say to add std code is incorrect number for delhi code 011. the other number[protected] toll free is pathetic service. I was calling this number since afternoon of 16/5/2011. MOst of the time the number is busy. one can reach the customer care executive after 15-20 mins...after around 50 tries and 20 min hold on phone i could talk to an executive at around 8 pm who confirmed that ac would be installed by 12 noon today. from 11 am im trying voltas toll free its coming consistently busy.

i dint hope such pathetic service from voltas which comes from TATA stable. I contacted relinace mart service centre, they asked whether i have raised the issue at Voltas. On my agreement they said, its delay from Voltas service, kindly persist.

I am simply frustrated on this behaviour of their modern retail partner Reliance Mart, Faridabad & their own service centre. Its 6 days & ac is un installed. God knows what will happen if any issue comes in AC repair in near future.

Regards
Anupam
[protected]

im purchased voltas s/ac vertis platina 1.5 ton.till i purchased im not satisfied with my ac not cooling at all even in 16 degree initially the product replaced new unit, even this one year we made 9 times on services for indoor unit leakage problem but till now same problem continues, please contact my mobile no:[protected].
i never expect the tata product like this my service personnel is sri maruthi aircon those technician services is very poor arrange some hify technical persons or else i need new unit, poor performance of the ac

Sir, I have purchased one Voltas Split AC 1 ton Vertis Indoor Unit No. 4510002/U/08/D/295940 dated 9-8-2008 vide invoice number: 08-09/613 from the date the AC is installed the problem persists in the AC as it doesn't make cooling. I contacted the dealer many times and every time mechanic has come and made some work on it and the AC works for one or two months but again the problem persists. I know the warranty/gaurantee period expires but dealer linger on time by convincing me that he will make it normal. Please look into matter and replace the AC.
Thanks
R K BANKA
[protected]