[Resolved]  Voltas — Voltas Vertis 1.5T Split AC not cooling

Dear Sirs,

1.Had purchases Voltas 1.5T Split AC in in May-05. Installed in a Bedroom seldom used. It was used
for a few days only after installing in 2005.

2. In May-06 found the said A/C was not cooling. As per Voltas Authorised Serice dealer's report dated
28-May-06 the non cooling was due to the Gas leak. (3 service reports by SHRI VARDHMAN
REFRIGERATION were issued in May, June, July-06)

3.This A/C was not used throughout in 2007.

4. In Sept-08 it was serviced and checked by your another Voltas approved Service Centre THE
AIRCON SERVICE at Gurgaon. ( 5 service reports were issued indicated Gas leak & action taken &1
bill of Rs.2, 200 paid for gas charging )
Many parts including the compressor were taken to the workshop for checking etc.
In view of cooler weather A/C was not used till 09 summer

5. On 12-June-09 the said A/C was found not cooling. After filling complaint No: 09JU122957, THE
AIRCON SERVICE at Gurgaon Technicians visited site to attend to repairs and subsequently after
onsight repairs etc they took the whole A/C unit to their workshop for detailed checking.

6.The said split A/C was installed back in place on 04-July-09 with renewal of 2 mts Copper Pipings
passing through the wall. The A/C was put in running condition for about 8hpd for 2days to ensure
proper working. The performance was satisfactory but not Very Good.

7. After about a week, the A/C was switched on again to ensure & verify its performance.
The A/C did not cool at all. The AIRCON TECHNICIAN SERVICE Technician visited to say
the Gas had leaked again & toppingup was required. No one has come so far for topping up.

8. Called up the Owner of THE AIRCON SERVICE Mr.Gansham every 2 days, the last call was
on 26-July-09. He has been very polite on the phone and always assured his personal attendance
within 2 hrs. Ofcourse, he neither came himself nor sent anyone.

9. It is important that the Approved Service Centres report their unsolved Tecnical problems to their
principles m/s VOLTAS.

10. Fyg I have again made complaint today the 3-Aug-09. The number is 09AU030489/ Ms.Tanvi. to
Voltas Call Centre Tel:[protected]
I hope a proper Service Engineer is sent to investigate the problem.

To conclude, I wish to record that out of 4 types of 5 A/C, s in use at my residence, I consider Voltas
Split A/C purchase for the 1st. time as a bad buy.

I look forward to an appropriate action for settlement of this unfortunate problem.


Many thanks and best regards

Capt.Jung B.Chawla