Voltas Complaints & Reviews

i purchased an voltus ac from khosla electronics , garia on 06th april 2010 , by cash rs 16200/- and thereafter after serious follow ups for 3 days my machine was delivered at my residense on 10th april '10 and people from voltus came to install the same on 11 th april , they opened the packing and it was found to be a damaged machine as the gas was not there due to transport damage and the front pannell was found broaken ,even then they installed the machine and it was not working . i informed the incident to khosla electronics as they have supplied me a defective one and they have refused to exchange the same sending the ball to voltus's court and i 'm facing the hazards of spending rs 16200 and begging at all ends for proper justice

I've bought a Voltas Vertis Vectra 1.5ton Split Ac in 2006 and hardly used for a yr in my guest house, then removed and kept as a spare, as i sold the house, now i wanna fix it, the indoor tem plate is lost {left behind in the sold house}, i placed a compliant, My call No. 10AP0302612, My Customer id is C1297140, asking for a new tem plate, they said i'll get it in 3 days when i called the 4th day they said 3 more days, yesterday when i called they said 15 days, i lost my patients, i asked will ur'll be able to give me the spare or not he said he will call me in 1 hr, till now no feed back, service seriously Sucks, i regret for buying a Voltas Product, it will be of great help if this reaches the right person to take action

My air conditioner is un serviceable and I have lodged a complain in Voltas call center vide complain no 10AP0703859 dated 07 Apr 2010 and same has not been attended yet in spite of approach to Area Manager and Reigonal manager. Company claims that any complain will be attended within 24 working Hours .No response yet . I hope mattyer will be looked by some more higher authorities to improve the company's image.


Thanks

Yadram
Vill- Dhoolsiras
Dwarka Phase II, New Delhi - 10077
Tel No[protected]

Dear Sir / Madam,

i have booked one tata voltas split ac and got delivered on 10.04.2010 My call No. for installing the same is 10AP1002836, not yet attended by voltas team. Still the installation of new Voltas Split A/c is pending. My call was logged in voltas system on 10.04.2010 and till today on 13.04.2010 – 14:00 hrs. No one has turned up from voltas side. It has been 03 days since i am fighting with voltas people.
Further, false commitment is being given by voltas customer care representative – HITEN / SANTOSH / PRASAD to name a few that today installation will be finalised. But i am really fed up with the service or response given to a customer.
Even they are not ready to give me the agencies contact no i.e. “M/s. Shreya Enterprises” thru whom the installation is being carried out. Nor he is bother to give me a call regarding when they are going to install.
Please note that, by this time other branded companies like LG, SAMSUNG, WHiRPOOL would have already satisfied my request, but dealing with TATA VOLTAS IS REALLY PATHATIC.
THIS KIND OF SERVICE WAS NEVER EXPECTED ESPECIALLY FROM TATA GROUP.
Regards,
Sameer Gala.
[protected]

I have bought one Voltas A.C 1.5 ton last year. As per company policy, I have registered the complaint to the Voltas castumer care also on 11th April 2010, they also promised to rectify the complaint within 48 hrs but till date 3days have passed and they have done nothing. My complaint no. is 10AP1004678and customer id is C0932944.

Now, as the summers have approached, and after 2 months of repeated torture, we are helpless and at the hands of the company.
I request you to please tell me, what should i do ? I have already spent so much amount in the calls to the co. and the dealer. Please help me in this regard.

BALVEER SINGH PALAWAT

[protected]
[protected]

COOLING IS NOT SATISFACTORY. WATER IS NOT DRAINING.

I have purchased two Voltas ac from dealers of voltas on 28 Mar 2010. The workers of the dealers installed the ac s on 28 th Mar and 31 mar . However till today no rep from the company (Voltas) came to demonstrated the product. The Ac s are making erratic noises and lot of vibrations. The compressor appears working errtically and noisy, disturbing my sleep. A better service is expected from a Tata company like Voltas.
Today one mechanic from compny attended to complaints but could not rectify it. He refused my demand to record that the complaints are not yet rectfied to be entered in his form.

New complaint registered to day with the company. No. 10AP0803560.

Is it not the responsibility of the dealer to intimate the compny of a sale so that the installaton and demo be done by the company? And is it not the responsibility of the company to ensure that their dealers intimate the sales to them for aftersales services?

Dear All Customer Service Managers,

This is in regards to the Windows AC I had purchased last year,Would like to apprise you that I had made an request to your Customer Service Centre[protected] regarding the servicing of the AC and the request no. is 10MR2800800 & 10AP0602484 respectively.It's very much surprised to know that it's been 15 days have past and no one has turned-up from Servicing Department regarding the same.I would also like to comment that this is something which is very much poor,disorganized,stupid response I had recieved when it comes to providing the delivery of services to their Customers and it is totally unacceptable from my point of view that the company like VOLTAS is entertaining this.
I hope after reading my comments someone will wake-up and try to do the needful ASAP.

Thanks & Regards!

Sanjay Dochana

I m Ashok Gupta from delhi ,address x/1503 , rajgarh colony street no -6 delhi -110031 , I purchased voltas vertis plus ac , serial no 6152L1894196 DATED ON 06/06/2009 since this AC purchased we are facing lots of cumbersome as follows
1. lots of noise in ac
2. tripping of temperature of AC due to PCB kit full defective

Til yet we are facing these problems and in b/w we complaint to customer care of voltas but they are fail to satisfy us . we get fed up frm this voltas vertix AC so we think to take harsh steps (consumer court) if our problems not get solved as early as possible

date complaint number
[protected] 09ju082803
[protected] 09ju281008
[protected] 09ju082803
[protected] 10fb1500481
[protected] 10fb1500481
[protected] 10mr2901420
[protected] 10MR2901420
[protected] 10MR2901420


these are the complaint numbers as mentioned above


plss kindly change our AC or sort it out our problems otherwise we take harsh steps (consumer court)


regards
ASHOK GUPTA
[protected]

Voltas AC services are absolutely pathetic. They make 100% false commitments. Call center operators and leaders just do not have any ETHICS. They do not respect customer complaints and are meant for further deteriorating services.
I have spoken to team leaders Aruna, DIvya and many more at their call center[protected] and always heard a commitment that, the AC will be serviced by today.
My complaint no. is 10MR2702381 and was registered on 27th March. 24 working hours is their commitment time and today it is 9th April.
Several reminders/ calls and requests have just gone invain.
I seek justice and necessary actions on the company and their service provider for not acting so long and for making purposefully wrong committments and making me and my family suffer for the product which was sold with high expectations.

Dear Sir,

i have purchase a a.c on dated 25.03.2010 of Voltas Platina 1T (Window) from Hari Om Electronics, Ashok Vihar, Delhi-110052....but from the 1st day our remote of the a.c is defective....we have lodge the complain to his customer care on dt. 29.03.2010 for demo....when his representative come in my resi and check my a.c and tell me that ur remote is defective....and under waranty....company (voltas will replace the remote....but as of now i dont recd. the remote....

inspite of many call to customer care and his authorised service center they tell me they dont have the stock, when the stock is come we will delivered ur remote....

i am in very trouble due to this cause...

pls help me

thanks
Anil Kumar Sigh
A-19, street no. 2
khajur khass
delhi-110091
mobile no. [protected]

Dear Sir,

I've Purchased Voltas window AC (vertis+) last year the ac is under waranty AC is not working for last 2 months & I've been putting the complaint for the same time but Voltas has sent the person each time who spend two or more days with repairing but result is zero they are just doing R&D with ac & no one is very sure where the problem is I've gone irritated now & want my AC to be replaced by Voltas with extended waranty. Plz take the appropriate action so as to bond these companies for their liabilitis.

Regards
Kamaljeet S. Saluja
[protected]

Unitary Product Business,
Voltas House,
A Block, Dr Babasaheb Ambedkar road,
Chinchpokli, Mumbai 400 033.

To,
Consumer Feedback /Complaint Division
Voltas India

We have purchased a Voltas AC on 5/4/2009 from Noida Electro Appliance Pvt Ltd.Serial No. AC:
C[protected]. Following are the incidents happened with us which make us feel like we have been cheated:
1. Dealer provided us the AC of manufacturing year 2008 instead of 2009.
2. We raised a service request 10 MR 1503712 on 13 March 2009 to service our AC. Nobody contacted us regarding same.
3. Our Ac stopped working on 23 March 09
4. Raised another service request on 24 March 09, Service Request Number 10 MR 2801752.
5. Service Engg came with several follow ups and told us that our AC fan motor is burned out. Need to repair the motor.
6. On 1st Apr another service engg came with repaired motor but unable to fix that because he was un trained professional and not well equipped.
7. After doing several follow up I have been told that they are not having exact screw for motor.

Consequences.

Economic Damage:
1. My current situation is my AC problem is still not fixed. We are unable to use our AC which is just a year old.

Action needed:

I am highly disappointed with the product and quality of service provided by Voltas, so I request Voltas to extend my warranty tenure by one more year at free of cost since the Air conditioner problem is still not fixed and with repaired motor there is a possibility that problem might reappear.
So kindly persue Voltas to extend my warranty by one more year i.e. till 4/4/2011.If they are unable to extend my AC warranty kindly take back my AC and refund us full amount.

Whenever Compressor turns ON after 3 min the MCB trips. Compressor problem. No support from voltas service. None of the phone nos given in manual working. If sometimes get through the sytem is upgrading so they dont help. They just say they are sorry now..cannot lodge the comp[lain ..call later. I seriously feel cheated.. The TATA is playing with its image...I supprot not to buy VOLTAS products...Once money is given..No service is provided....

I have purchased a one voltas water dispenser model mini magic from the seller palani electronics vide district dealer through . I enjoyment through the product one month . After a month the product is deffective . I complained to the seller palani electronics mr. Palani . he replied to report to the service dealer and they will see the product , after the speeches from the seller the service engineers came and takes the reports they reported to his office . Till date when I was contacted through cellphones , they gives the answer "Tommorow will come after come the part we will come to change the deffective parts , please wait. The same answer till date and time I got the same answers from the side.

I mentally affected such of the said activities. So I am not able to enjoy benefits of the purchase of products, instead I getting only my sadness.

May I expect my compliants a correct remedies are getting from the customer care puts complaints .
thanks with regards

Sir,
My father bought a mini window ac from a retailer near by my home. After 2 months the cooling of ac is totally zero and when my father went to the retailer about this issue the retailer move the ac from over home to service center.
Then after one month my father died in an accident due to this we are unable to go to the retailer but when we went to its shop he returs our ac as it is without solving problem.
Again we register the compailnt and again service center vendors move the ac from our home to their center.
Sir till the date we have not get our ac back.

Please help us on this matter. We are very helpless.

sir i have puchased voltas a window ac model vertis plus from world voice radio (regd) ram nagar pahar ganj on 21 march 2010 my address is 50-c lig dda flats motia khan pahar ganj.the ac is working cooling.it is working like a cooler according to me the dealer has provided me the old ac becoz the ac is not proper cleaned ,the sticker on the ac is torn off.i want my ac to be replaced as soon as possible.

thanks,
regards,
himanshu

I am having Voltas Excel ColdCell refrigerator, but it is having problem of Freezer, so i contacted on helpline [protected] on 29 March 2010 at 08.06 a.m . The answer from this executive is that we don't provide any assistance to products made for home (i.e.only assistance to commercial products). He even suggested to contact local freeze mechanic.His seniors are not available .He was not having information regarding service stations in pune

I have purchased 2 AC on 24-Mar-2010. 1 AC is in the name of Chandresh Rohilla & 2 is in the name of Amit Malhotra.
As per your service & commitment of installation is in 24 Hours from the date of delivery.

I recd my AC on 25th March-2010 time 18.25PM. I have a issue with your customer care service because every time they have committed a false commitment that the guy who install our AC is on the way or he reach your home in next 1 hour or 15-20 min. Mrs. Paramjeet has given me a contact no of that guy who had installed my AC. When i called him he had not picked my phone..

I have an appointment with my doctor at 5.30 PM. because I am not well. Whole day I was waiting for this guy but he came arround 6.40 PM...

My request you to please don't give any false commitment to the customer so that he can manage his work accordingly...


I have purchased 1st time from your retail house but I am sorry to say that your service is not good.

I thanx to Manish because he has done a long follow from my side. He is a very good resource of your company...


Regards

Chandresh.R
[protected] / [protected]

Sir, Kindly rerer my earlier complaint of 25 th March 2010. A poor reply has been received from Mr. Ashok Kumar Hasija service team of NCR. Perhaps they ignore my complaint matter and told me about payment of part.
As I am clearly told him on telephone that I will not pay any amount for AC repair as the comperehansive AMC is still vaild upto 24.04.2010. You are requested to instruct him for immediate action and solved the proble. Thanks