Voltas Complaints & Reviews

Hi!

I have bought 3 Voltas vertis gold split AC (two-1.5 tons and one-2 tons) on 30th March 2010 from Manoj Electronics Driyaganj Delhi.
Two AC came in defective condition and never worked... The installation engineer who came got the complaint registered. The Voltas guys have visited 3-4 times and partially repaired one ... the other AC is still not working.

I am extreamly disturbed that I have to bear the heat inspite of buying one of the most expensive and perhaps reputeable brand in thsi catagory and inspite of paying such a high amount I have to still bear teh delhi heat almost for a month now and still no hearing.

Pls help in whichever way one can.... somehow the dealer provided the service till he got the money.

can I take a legal recourse against Voltas and teh dealer ?

amit

I bought TATA Voltas (Window AC) from Aarti Agencies, Opp. Shivaji Market (Yamuna Nagar) on 27 May 2009. After few days we had faced the cooling problem. We called up Voltas Customer Care several times but their was no hearing of my complaint. Finally I got the number of their Regional Head (almost after calling at least 10 different persons), I called him and told my problem to him and at last my problem get resolved.

Now this year my father called up Aarti Agencies (Yamuna Nagar) on 13/04/10 for the regular service, they said service boy will cum tomorrow (14/04/10) but no one came then he (my fathery) again called on 16/04/10 and he was shocked how the agency person have spoken to him. Agency person was so rude and used very rough language while talking to my father and confirmed that the Service boy will come with in two days and now it is 24th but there isn't any hearing for our request.
I think this was the biggest mistake of my life who recommended my family to buy TATA's product.
If it is a real site of consumer complain then I belief that my complain would be entertain immediately.

I am available on my mobile if anyone wants to contact

Thanks!
Amit Duggal
+[protected]
+[protected]

Dear Sir,

I had purchased Voltas 1 Ton AC – Vertis Plus from Vijay Sales, Mira Road (E) Branch. The details of the bill are as follows :

Sales invoice no. 82-BGD04-10SIAOT 2250
Date – 13.04.2010.
Order No. – 16-MR04-10SOT240
F BR – Mira Road Branch

Manisha G Prasad
C/o. B.R.Rao
Yogisant CHS
Yoginagar
Borivli (W)


The AC was delivered on the 14th April. However, the installation of the AC was done after following up with Voltas Co. for a good 10 days.

The unpleasant experience starts here. The quality of the service rendered was really hopeless to say the least.

One, Mr. Husain from Ayesha Enterprise, L. Ward, Shop no. 1 and 2, 9A, B.M.C. Colony, Santosh Nagar, Goregaon, Mumbai came to my house at around 3 p.m.

He has made a total mess of the fitting of the AC. The pipe which was to be fitted from outside the room has been fitted inside the room. The hole which should have been drilled at an upper level has been done at a very low level. Even when we were giving him suggestions, he flatly refused to heed to anything we had to say.

I suggested to him that we go and have a look at a friend’s place where the AC pipe had been fitted from outside but he refused to do so.

He went on doing as per his whim and fancy and has made a total mess of the whole thing. Even the hole that has been drilled has been in such an ugly manner that the wall now looks very disgusting. He has not even filled the hole with cement.

Some of the parts of the AC also have not been fitted as he could not understand what to do with it.

The compressor being heavy he could not keep it at our window, we had to call our watchman to help him out. He should have come with this assistant. When asked why 2nd person had not come, he replied that the person was ill.

This needs to rectified immediately without any further delay. If required I can send the photos of the messy job that Mr. Husain has done.

We have paid already paid Rs. 2300 to him for such a messy job done by him.

I will not be paying any more money for getting this messy job rectified.

I hope the matter will be treated immediately

Rgds
B.R.Rao

Dear Sir,

I Runal Agarwal purchased an A/c of Voltas Brand as its a Tata Product known for its quality and services. I bought the air conditioner on 31st march '10. Till date I havent been provided with any bill and warranty card. Since last few days the a.c. has stopped cooling even at the lowest temperature. I contacted the dealer from whom i purchased the a.c., he said that he wont provide any service as the a.c. was installed someone else. So, I contacted the person who installed the a.c. but unfortunately that person is out of town.

As the dealer didnt respond for the service I contacted the customer care dept. of voltas on 20th april 2010. They said they will send an service executive within 24 working hours and gave me the complain no. 10AP200496. Till date no one has attended complain.

Sir, now I am feeling helpless and feel like I took a wrong decision to Buy A VOLTAS A.C. Which though is a Tata Product but still gives alot of harassment to its consumers. I hope a help atleast from your side. Or kindly provide me with contact no. where I can get help and get my a.c. in working condition which I purchased from my hard earned money. I hope u understand my cry.

I am from Ahmedabad.
Dealer Name.
Empire Airconditioning Pvt. Ltd.
contact person. Jayeshbhai.

I also contacted Mr. MD Dave, but it seems that he is least intrested.

Regards,
Runal Agarwal.
[protected].

1. I had purchased 1.5 ton Split AC Vertis Gold on 12rd April, 2010.
2. That AC in not working properly
3. On 15th April,2010 I had registered a complain your customer care vide complain no. 10 A-P 1505814 dated 15 April2010.

Please my problem solved immedeately


From S.K. Jain
Kanpur
Mo. No. [protected]

sir i purchsed voltas window AC VERTIS PLUS around 20 days back... after repeated reminders , someone came for demo..but he told that read the manual and i dont know about AC and misbehaved by saying ki "mera naam pata karna hai to kar lo'...then MR SANDEEP, the owner of Doda Comfort Shoppee from where i purchsed the AC, sent another technicialn but he also dint know anything abt it.

after that i lodged complnt in vltas customer care vide complint no. " 10AP1405381" they told me to solve my complint within 24 working hours but so far i have called them 4 times and more than one week has elapsed but they dint even responded me...

no body came for AC demo and they dint do anything about Mr. Deepak who misbehaved with me and moreover Mr Sandeep also dint send anyone...

noone is hearing to me and thats why i have come to you..

will u plz help me sir?

Dear Sir
I have bought New 1.5T Voltas AC - Window type. I have lodged the complaint, they sent us the new one but second one was along not working. They have installed second time but there was NO Quality check, hence same was not working too. Now my house is testing lab for VOltas where they install and check.
My family is facing lot of problem due this. Hence I request you to take action against this company and make them to provide good product so that consumer should not face such proble.
I am still facing the Problem. Problem is still NOT over. Please help me resolve to resolve this issue.

Regards
Alok Bhardwaj
CROMA - Greater Noida
Invoice No[protected]
Contact No [protected]

Dear Sir ,
i vishal joshi from kota rajasthan purchesed 2 voltas vertis platina window ac from bhatiya agency near ghode vale baba cirlce kota rajasthan 324007phone[protected].3293577 on 19 april 2010. when they deliverd the ac i was not at my home that time. they instaled the ac .on[protected]. in evening when i reached my home i found that the product model i selected is diffrent from that installed in my home. i chosse voltas vertis platina and they deliverd me voltas vertis platina i which is looking vise not attractive.when i went to the delar he accept the mistake and said that we will change it and now there is no response from his side when i call him again he said that we have not the product that you select we have only single piece. and the model we deliverd is new and u select the model is old and company stop the productin of it. but at the time of purchaing he said the it is the latest model u will like it and i like but he deliverd the diffrent model. and he never tilod me about this that we have changed your model .Its also a case of Fraud. So Sir Please Take Action asap and do the favor for me and ask to bhatiya agency about this cheating and replace my actual Model with out any extra cost or Refund my money and accept this cheating with me.I am waiting your answer about my complaint.I am very depress due to this cheating by bhatiya agency

1. I had purchased one two ton Split AC Vertis Super on 23rd April, 2009.
2. That AC in not working properly and free Services is also due.
3. On 15th April,2010 I had registered a complain at 3:00 PM to your lucknow service station vide complain no. 10 A-P 1502888 dated 15 April, 2010.
4. At the time of registering my complain I was assured by lucknow service station[protected] that my complain will be attended with in 24 Hrs.
5. After expiry of 24 Hrs. I once again contacted your service station that my complain is still unattended.
6. Sir, you will feel proud the manner in which your service station made me to understand the meaning of 24 Hrs.
7. According to your service station 24 Hrs. means 3 days of Eight Hours working (8X3) so my complain will be attended on fourth day.
8. On 18thApril, 2010 I once again contacted to your service station, they requested to give them some more time and assured that my complain will be attended sooner or later.
9. On 20th April, 2010 at 6:00 PM I once again contacted your office and received a surprisingly a good reply from your station. I was informed that the staff attending my area is dead busy so please wait for two or three days or get your AC repaired by hiring the services of Private technicians.
10. Sir, when I refused to hire the services of private technicians they told me that I have no option but to wait.
11. Finally, I wish to inform you that I am living in a room at the top floor of my house and bearing the heat of 41 to 430 Celsius for last six days.
12. Now I am totally exhausted and not in a position to bear it for more than 24 Hrs.
13. I request you kindly get my AC repaired within 24 hours otherwise I will have no option but to refer this matter to District Consumer Forum claiming compensation for lack of services by your company.
14. At the time of purchasing AC I preferred Voltas because of good reputation in my mind. I paid no attention to so many lucrative gift offers of other companies like LG, Samsung, Onida etc. but now I feel totally disappointed by purchasing the AC of Voltas.

Thank you in anticipation of positive response from your side.

Dear sir,

The service personnel that you have sent serviced my ac but after servicing they broke the swing frame at the time of refitting. This is for you kind knowledge that, when ever you send service personnel, we simply predict that they know nothing .Look into this matter. Also they could not rectify the noise problem during 2nd free service. I expect my swing frame to be replaced with new one and the noise problem to be rectified as earliest as possible.Thanks.However, i have informed them 8 times through mails but no one cares.

Dear Sir,

I have purchased Voltas 1.5 ton split Ac from Vidya electronics on April 19, 2010, Uttam nagar. In the packet the guarntee card/ manual was open and there was neither remote stand nor cell. There was no pipe for releasing water. The person who came for instalment was charging Rs.500/- per meter for the extra thick pipe. He charged Rs. 50/- per meter for water releasing pipe. I had really very bad experience from their behaviour.

I shall be thankful to you if you kindly look into the matter and take necessary action. In such circumstances how people can have faith in your product.

Regards

Bhawana Thakur

i have purchase 1 tan ac from voltas company from dilshad garden Date 08.08.2009 my ac repair so i complain from voltas customer and my compalian NO-10ap1900825 but not repaly after 31 hours so i requested plz. service my ac




Deepak
From-C-398 Main Market Bhajanpura Delhi-110053
Mobile No-[protected]

Dear all,
I'm suffering from poor services of the company. i have purchased split a.c. voltas elite on 29 march 2010 for my office but i'm not satisfied by its performance since first day. i have submitted a complaint against the problem complaint number 10AP1503279 dated 15 apr 2010. here i want to inform that almost five days has been spent but i couldn't get the solution not a single executive or mechanic visited my premises till i'm writting this complaint..
anybody who is the responsible person, should do sumthing in order to maintain the faith of a consumer in the company.

Ashwani Mishra
Sub Broker - Angel Broking
Add: Mughal darbar market
Station road Barabanki
Ph [protected].

AC is not working properly. i already registered two compliants to customer care about compressor tripping but still no proper actiion has takenin favour.
action taken by you against first complaint was two technitions has come and they just check the ac by opening the grill and clean it and filanny they said your AC is working fine. But still i am facing the same problem.

I had purchased a 1.5 ton voltas ac from M/s Gupta Electronics, Dogra Chowk, Jammu, near to City Square on date:[protected] and installed on[protected] by your authorised service engineers M/s JCM, Jammu. But it is not working properely even from first day that a water leakage in indoor unit.
After giving several calls to voltas authorise service centre M/s JCM, Jammu and customer care, but no body till date i.e.[protected],
came for attend my complaint.
I think that there is no officer or supervisor in voltas to see that voltas authorise centre and customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to attend the complaint.

hello sir/madam
i hv purchased split a.c. on july 2009 from mahima enterprises, sanjay place agra(u.p.).. according to ur company rule first service held on after 6 month from purchasing date...........bt my plit a.c. service nt done till 19 april 2010.......i was complain to dealer on 1 april for service..... i was dissapoint that no one come for service.......i remind dealer for service daily bt dealer said ( kal ho jayegi kal ho jayegi paakka) till 19 april service nt done.........due to this coolng fo a.c. is also poor vry poor..
i was very very upset why i purchased voltas split ac.
no mean to purchase voltas split a.c. it is better to purchased cooler of local quality.......

thanking u ..
my invoice no is 415

DEFECTIVE AC SET, Not ready to attend complaint after several call at their customer care no. [protected]/[protected] and[protected], complaint no. is 10AP1201982
Dear sir,

We have purchased One No. 2 ton Voltas AC on 10/04/2010 from M/S IMPERIAL REFRIGERATION CO., DARYA GANJ, NEW DELHI- 1100 02 VIDE BILL NO. 153, vertis plus Window AC, srno.037282.From the day one their was lot of noise from the fan, we had lodged our complaint on[protected] at their customer care centre. The complaint No. is 10AP1201982, BUT till date i..e[protected], nobody attend our complaint. Whenever we try to talk to customer care executive, they promise us that tomorrow your complaint will be handle or hold our phone. Please help us.

I have purchased a 1.5ton window air conditioner of Voltas with Stabliser from Croma retail, Aditya City Center,Plot No. c/gh-3,Vaibhov Khand,Indirapuram,Ghaziabad-201010, on 15/04/2010, Delivry date : 16/04/2010, and installation within 48hr.. After meny reminders they supply only A.C.on 17/04/2010 at 7PM. without stabliser. They are not responce me properly, and installed tillnow. I have sent complaint to Croma Customer Care also. Due to this I have mentally harrased and upset.My. Bill No.[protected], and Customar No. 9014623.

This is Gatla Ram Reddy,i have taken VOLTAS SPLIT Ac on 10/9/07,from Samurai Marketing in Warangal
AC Model:1.5 Ton,Vertis Plus Split A/c,We got problem on March 20th 2010,where we purchased that shop was closed completely,so we booked a complaint at Head Office of Voltas Company in Hyderabad on 12th April 2010,They send their service Mechanic on 17th April 2010,and he told that the fault is with compressor
.and he demanded rp 500 for finding fault,but we have 5years of warrenty. So we are facing problem from last 1 month in this hot season,So Please Instruct your Service Engineer to Replace the compressor with out further loss of time.

I purchased air conditioned from Kalpana Digital at Laxmi Nagar, New Delhi but no warranty card and user manual could be made avilable in the original packing and seperately by the distributor. They assured that they would provide if you visit personally. But I could not visit and the same is still not available with me.