Voltas Complaints & Reviews

We have purchased 8 Voltas air conditioners from M/s. City Aircons one of the dealers of Voltas Products in Chennai. We have also taken service contract with them for 4 of them and rest of them are under warranty.

The installation was not done properly and the owner never wants to listen to us and every time we call them he uses uncultured words abuse us and disconnect the telephone.

We registered a compliant with Voltas Mumbai office and they assured us that they will ask their Chennai branch to call us and resolve the issue. So far nothing happened.

Hi,

This is Kamalakar Bhushan workinga as engineer in Cole Mines. Last year I purchaged a Voltas split AC
from Telangana Agencies in Khammam. From the begining a noice from out side unit comming. I is really distrubing me like any thing. I made complaint regarding this problem but there is no use. Finally I choose this way. Please help me in this issue.

details :

AC MACHINE DETAILS

AGENCY: TELANGANA AGENCIES ( KHAMMAM ):
COMPANY : VOLTAS :
MODEL ; PREMIUM
BILL NO : 3608
DATE :[protected]
AMOUNT : 27000
UNIT BAR CODE : 4551075P09D003387



ADDRESS OF THE OWNER OF THE MACHINE


NAME : G KAMALAKAR BHUSHAN

: H.NO: B-11
JK COLONY( OPPOSIT TO SINGARENI HIGH SCHOOL)
YELLANDU
E-MAIL: ratna.[protected]@gmail.com
cell : [protected]
: [protected]

I have purchased a Voltas Split AC- Vertis Gold - 1 ton in July-08. In last 1 and half years the MAchine has given problems several times like Non cooling, Water drifting, Gas leakage etc. Everytime, the complaint raised with Voltas has taken as long time to attend and fix the problem.

Since last 15 days (today is 28th April'10) cooling of the AC Machine has drastically came down. I have tried to contact Voltas Customer Care Section but filed several times. Ultimately on 26th April-10, some customer care executive picked up the phone and taken my complaint No.10AP2603153 and told me somebody will contact me within 24 hours. However, still now nobosy has attanded or called me for the complaint raised by me.

I have purchased this product looking at the trusted name "TATA"..but the experience within last 1 and half year is the worst experience of my life.

Can anyone from the Senior Management from Voltas Limited look into this and resolve the issue.

WORST EXPERIENCE WITH VOLTAS AC'S ( A TATA PRODUCTS)

We had purchased SIX (1.5 ton each) split Voltas ACs, Model- Vertis from Shyam Radios, Railway Bazar, Haldwani (uttarakhand) on 28 July 2009 for Remote Data Centre, Haldwani, Nainital Bank Limited. The serial numbers of ACs are as follows-

1. 4511074P09E001948 OD
2. 4511074P09E002341 OD
3. 4511074P09E002234 OD
4. 4511074P09E002216 OD
5. 4511074P09E002231 OD
6. 4511074P09E002239 OD

The above ACs were start functioning from 14.09.2009. Initially we have faced 2-3 problems in the ACs otherwise they worked fine. After a span of week the ACs starts malfunctioning and ACs become out of order one by one.

Later on we complaint to Voltas officials and they said that all these ac’s have manufacturing defect and need to be replaced. Within a month all these units were replaced.

After installation of new units, all ac’s worked fine for some day and again the same problem aroused (in all six ac’s). (Problem of gas leakage. We again complaint the same to voltas

As of today[protected] all six ACs are out of order and no AC is in working condition. We have lodged the complaints to Shyam Radios many times and also to Voltas official Mr. Sanjeev Agarwal (Manager sales and Service, Ghaziabad) & Mr. Rajkumar( Area Sales Manager & Subordinate of Mr. Sanjeev Agarwal).

The ACs are installed in Remote Data Centre (RDC) of the Bank, you can imagine the sensitiveness of the centre by knowing that the Bank’s Data Centre resided at Mumbai controlled from RDC, Haldwani. As you aware that the Servers and other hardware installed at Data Centre required some definite temperature and without ACs, the Centre cannot be operated.

Looking to the urgent requirement of the centre we request you to please look into the matter and arrange to replace all ACs with new ACs, so that the Data Centre operates smoothly and the trust on TATA’s product should remain in our hearts too.

Being a corporate customer, when this kind of service is provided by TATA to us, then you can imagine, what must be happening with individual customers.

Prior to this experience, our trust in TATA products were very +ve but after this experience, we can only say TATA to all TATA products.


RDC HALDWANI
NAINITAL BANK LTD
[protected]

This is regarding Volta Vertis Classic (1 Start Rated) 1.5 Ton Window AC (Bought on the name of my wife Arjita Sahay)I bought, almost a month ago, from Bansal Electronics, Panchkula, Haryana.
When I went to the electronics showroom that fateful day, I wanted to buy a Samsung AC but after lot of deliberations and discussions with my friends I decided to go for Voltas in spite of the fact that it was is going to cost me 2000 rupees more. The only factor that made me change my mind and not to go for Samsung was the brand name that Voltas has.
But sadly I didn’t know that I have made a terrible mistake by not going for Samsung. The ordeal started when I realized that there is some problem with the AC, the Compressor gets cut off at 29 degrees irrespective of the set temperature. On 15th of April, 2010 I called up the Voltas Customer Care to register my 1st complaint (Complaint No.: 10AP1601692) and your representative assured me of prompt action but there was no response from your side for 3 days.
I gave another call to your Customer Care on 19/04/2010 and to my utter surprise I came to know that the Complaint has been closed, without even any action on the same so a new complaint was registered (Complaint No.: 10AP2103965).
On Monday evening I got a call from Mr.Devinder Singh (Owner of Kool Point, Voltas Service centre in Chandigarh) and he promised me to get the problem rectified by next day but again there was no sign of him for next 2 days (In spite of my numerous calls to the service centre).
Finally, on 21/04/2010 the technician visited my place and found that there is some problem with the PCB of the AC and it has to be repaired so it was decided that PCB would be sent for repair on 23/04/2010 and it would be fitted back by 24/04/2010 evening. But again no one turned up on 23rd morning to fetch the PCB.
On 26/04/2010 I called up customer care again and came to know that Complaint No.: 10AP2103965 also has been closed, I asked your representative to connect me to your Escalation Dept. but I was put on indefinite Hold and the call was disconnected (So I was unable to register a new complaint). So I called up Kool Point again and after I threatened them to take stern action they sent the technician at 9:30 PM in the night but he was not able to rectify the fault.
Finally, today morning the technician visited my place and took the AC PCB for repairs and I have been assured that PCB will be repaired by today evening (the funny part is that the technician has asked me to give him a reminder call to fit he PCB today itself)

I don’t know who is responsible for this mess is it the Service Center, Kool Point or Voltas, for the most unresponsive and pathetic after sales service or myself to have committed a blunder by purchasing a Voltas AC.

The Ac unit is not working last oneweeks. the real problem is after 10 minutes of working , the unit is stopped automatically and auto indicator is blinkinging rapidly and not able to control remote thereafter. Eventhough we have registerd a complaint to M/S meenakshi fan house ,trinelveli where we have purchased . They have informed thevoltas service centre and a technician visited and done some cleaning and collected Rs 250/ as service charges withour giving any receipt. there was power cut on his visit period and informed that he will be visiting on next day and he is not turned up till today.

eventhough it is being followed daily and there is commitment of visiting immediately and not made this till date

I am facing problem with Voltas vertis plus 1.5 Window AC for Compressor not working problem and filed telephonic complaint on 11th April vide call no. 10AP1102787 against customer id no. C0926853 . I was told about attending the complaint and in next 02 days , technician came and informed about compressor not functioning problem and confirmed to return next day , since then , no one turned up inspite of several telephonic reminders and even after 02 weeks of complaint.

Rajnish Gulati
[protected]

We have a Airconditioner of Voltas company the model is Vertis Plus Window A/c, The compressor is not working since ten days, we have make a complaint vide ref no. 10AP1602901 DTD 16.04.2010, they comited to attend the complaint within 48 Hrs, but after going on 200 hrs they did not attend the complain & they removed my complaint number from their records,

I have again registered another complaint at Voltas customer care & got the ref no 10PA2403444 dtd 24.04.2010, again they are not able to confirm when they will attend the complaint,

Its my bad experience with Voltas company & their After sales service department.
S N CHATURVEDI
GHAZIABAD (NCR DELHI)
[protected]

Hi!

I have bought 3 Voltas vertis gold split AC (two-1.5 tons and one-2 tons) on 30th March 2010 from Manoj Electronics Driyaganj Delhi.
Two AC came in defective condition and never worked... The installation engineer who came got the complaint registered. The Voltas guys have visited 3-4 times and partially repaired one ... the other AC is still not working.

I am extreamly disturbed that I have to bear the heat inspite of buying one of the most expensive and perhaps reputeable brand in thsi catagory and inspite of paying such a high amount I have to still bear teh delhi heat almost for a month now and still no hearing.

Pls help in whichever way one can.... somehow the dealer provided the service till he got the money.

can I take a legal recourse against Voltas and teh dealer ?

amit

I bought TATA Voltas (Window AC) from Aarti Agencies, Opp. Shivaji Market (Yamuna Nagar) on 27 May 2009. After few days we had faced the cooling problem. We called up Voltas Customer Care several times but their was no hearing of my complaint. Finally I got the number of their Regional Head (almost after calling at least 10 different persons), I called him and told my problem to him and at last my problem get resolved.

Now this year my father called up Aarti Agencies (Yamuna Nagar) on 13/04/10 for the regular service, they said service boy will cum tomorrow (14/04/10) but no one came then he (my fathery) again called on 16/04/10 and he was shocked how the agency person have spoken to him. Agency person was so rude and used very rough language while talking to my father and confirmed that the Service boy will come with in two days and now it is 24th but there isn't any hearing for our request.
I think this was the biggest mistake of my life who recommended my family to buy TATA's product.
If it is a real site of consumer complain then I belief that my complain would be entertain immediately.

I am available on my mobile if anyone wants to contact

Thanks!
Amit Duggal
+[protected]
+[protected]

Dear Sir,

I had purchased Voltas 1 Ton AC – Vertis Plus from Vijay Sales, Mira Road (E) Branch. The details of the bill are as follows :

Sales invoice no. 82-BGD04-10SIAOT 2250
Date – 13.04.2010.
Order No. – 16-MR04-10SOT240
F BR – Mira Road Branch

Manisha G Prasad
C/o. B.R.Rao
Yogisant CHS
Yoginagar
Borivli (W)


The AC was delivered on the 14th April. However, the installation of the AC was done after following up with Voltas Co. for a good 10 days.

The unpleasant experience starts here. The quality of the service rendered was really hopeless to say the least.

One, Mr. Husain from Ayesha Enterprise, L. Ward, Shop no. 1 and 2, 9A, B.M.C. Colony, Santosh Nagar, Goregaon, Mumbai came to my house at around 3 p.m.

He has made a total mess of the fitting of the AC. The pipe which was to be fitted from outside the room has been fitted inside the room. The hole which should have been drilled at an upper level has been done at a very low level. Even when we were giving him suggestions, he flatly refused to heed to anything we had to say.

I suggested to him that we go and have a look at a friend’s place where the AC pipe had been fitted from outside but he refused to do so.

He went on doing as per his whim and fancy and has made a total mess of the whole thing. Even the hole that has been drilled has been in such an ugly manner that the wall now looks very disgusting. He has not even filled the hole with cement.

Some of the parts of the AC also have not been fitted as he could not understand what to do with it.

The compressor being heavy he could not keep it at our window, we had to call our watchman to help him out. He should have come with this assistant. When asked why 2nd person had not come, he replied that the person was ill.

This needs to rectified immediately without any further delay. If required I can send the photos of the messy job that Mr. Husain has done.

We have paid already paid Rs. 2300 to him for such a messy job done by him.

I will not be paying any more money for getting this messy job rectified.

I hope the matter will be treated immediately

Rgds
B.R.Rao

Dear Sir,

I Runal Agarwal purchased an A/c of Voltas Brand as its a Tata Product known for its quality and services. I bought the air conditioner on 31st march '10. Till date I havent been provided with any bill and warranty card. Since last few days the a.c. has stopped cooling even at the lowest temperature. I contacted the dealer from whom i purchased the a.c., he said that he wont provide any service as the a.c. was installed someone else. So, I contacted the person who installed the a.c. but unfortunately that person is out of town.

As the dealer didnt respond for the service I contacted the customer care dept. of voltas on 20th april 2010. They said they will send an service executive within 24 working hours and gave me the complain no. 10AP200496. Till date no one has attended complain.

Sir, now I am feeling helpless and feel like I took a wrong decision to Buy A VOLTAS A.C. Which though is a Tata Product but still gives alot of harassment to its consumers. I hope a help atleast from your side. Or kindly provide me with contact no. where I can get help and get my a.c. in working condition which I purchased from my hard earned money. I hope u understand my cry.

I am from Ahmedabad.
Dealer Name.
Empire Airconditioning Pvt. Ltd.
contact person. Jayeshbhai.

I also contacted Mr. MD Dave, but it seems that he is least intrested.

Regards,
Runal Agarwal.
[protected].

1. I had purchased 1.5 ton Split AC Vertis Gold on 12rd April, 2010.
2. That AC in not working properly
3. On 15th April,2010 I had registered a complain your customer care vide complain no. 10 A-P 1505814 dated 15 April2010.

Please my problem solved immedeately


From S.K. Jain
Kanpur
Mo. No. [protected]

sir i purchsed voltas window AC VERTIS PLUS around 20 days back... after repeated reminders , someone came for demo..but he told that read the manual and i dont know about AC and misbehaved by saying ki "mera naam pata karna hai to kar lo'...then MR SANDEEP, the owner of Doda Comfort Shoppee from where i purchsed the AC, sent another technicialn but he also dint know anything abt it.

after that i lodged complnt in vltas customer care vide complint no. " 10AP1405381" they told me to solve my complint within 24 working hours but so far i have called them 4 times and more than one week has elapsed but they dint even responded me...

no body came for AC demo and they dint do anything about Mr. Deepak who misbehaved with me and moreover Mr Sandeep also dint send anyone...

noone is hearing to me and thats why i have come to you..

will u plz help me sir?

Dear Sir
I have bought New 1.5T Voltas AC - Window type. I have lodged the complaint, they sent us the new one but second one was along not working. They have installed second time but there was NO Quality check, hence same was not working too. Now my house is testing lab for VOltas where they install and check.
My family is facing lot of problem due this. Hence I request you to take action against this company and make them to provide good product so that consumer should not face such proble.
I am still facing the Problem. Problem is still NOT over. Please help me resolve to resolve this issue.

Regards
Alok Bhardwaj
CROMA - Greater Noida
Invoice No[protected]
Contact No [protected]

Dear Sir ,
i vishal joshi from kota rajasthan purchesed 2 voltas vertis platina window ac from bhatiya agency near ghode vale baba cirlce kota rajasthan 324007phone[protected].3293577 on 19 april 2010. when they deliverd the ac i was not at my home that time. they instaled the ac .on[protected]. in evening when i reached my home i found that the product model i selected is diffrent from that installed in my home. i chosse voltas vertis platina and they deliverd me voltas vertis platina i which is looking vise not attractive.when i went to the delar he accept the mistake and said that we will change it and now there is no response from his side when i call him again he said that we have not the product that you select we have only single piece. and the model we deliverd is new and u select the model is old and company stop the productin of it. but at the time of purchaing he said the it is the latest model u will like it and i like but he deliverd the diffrent model. and he never tilod me about this that we have changed your model .Its also a case of Fraud. So Sir Please Take Action asap and do the favor for me and ask to bhatiya agency about this cheating and replace my actual Model with out any extra cost or Refund my money and accept this cheating with me.I am waiting your answer about my complaint.I am very depress due to this cheating by bhatiya agency

1. I had purchased one two ton Split AC Vertis Super on 23rd April, 2009.
2. That AC in not working properly and free Services is also due.
3. On 15th April,2010 I had registered a complain at 3:00 PM to your lucknow service station vide complain no. 10 A-P 1502888 dated 15 April, 2010.
4. At the time of registering my complain I was assured by lucknow service station[protected] that my complain will be attended with in 24 Hrs.
5. After expiry of 24 Hrs. I once again contacted your service station that my complain is still unattended.
6. Sir, you will feel proud the manner in which your service station made me to understand the meaning of 24 Hrs.
7. According to your service station 24 Hrs. means 3 days of Eight Hours working (8X3) so my complain will be attended on fourth day.
8. On 18thApril, 2010 I once again contacted to your service station, they requested to give them some more time and assured that my complain will be attended sooner or later.
9. On 20th April, 2010 at 6:00 PM I once again contacted your office and received a surprisingly a good reply from your station. I was informed that the staff attending my area is dead busy so please wait for two or three days or get your AC repaired by hiring the services of Private technicians.
10. Sir, when I refused to hire the services of private technicians they told me that I have no option but to wait.
11. Finally, I wish to inform you that I am living in a room at the top floor of my house and bearing the heat of 41 to 430 Celsius for last six days.
12. Now I am totally exhausted and not in a position to bear it for more than 24 Hrs.
13. I request you kindly get my AC repaired within 24 hours otherwise I will have no option but to refer this matter to District Consumer Forum claiming compensation for lack of services by your company.
14. At the time of purchasing AC I preferred Voltas because of good reputation in my mind. I paid no attention to so many lucrative gift offers of other companies like LG, Samsung, Onida etc. but now I feel totally disappointed by purchasing the AC of Voltas.

Thank you in anticipation of positive response from your side.

Dear sir,

The service personnel that you have sent serviced my ac but after servicing they broke the swing frame at the time of refitting. This is for you kind knowledge that, when ever you send service personnel, we simply predict that they know nothing .Look into this matter. Also they could not rectify the noise problem during 2nd free service. I expect my swing frame to be replaced with new one and the noise problem to be rectified as earliest as possible.Thanks.However, i have informed them 8 times through mails but no one cares.

Dear Sir,

I have purchased Voltas 1.5 ton split Ac from Vidya electronics on April 19, 2010, Uttam nagar. In the packet the guarntee card/ manual was open and there was neither remote stand nor cell. There was no pipe for releasing water. The person who came for instalment was charging Rs.500/- per meter for the extra thick pipe. He charged Rs. 50/- per meter for water releasing pipe. I had really very bad experience from their behaviour.

I shall be thankful to you if you kindly look into the matter and take necessary action. In such circumstances how people can have faith in your product.

Regards

Bhawana Thakur

i have purchase 1 tan ac from voltas company from dilshad garden Date 08.08.2009 my ac repair so i complain from voltas customer and my compalian NO-10ap1900825 but not repaly after 31 hours so i requested plz. service my ac




Deepak
From-C-398 Main Market Bhajanpura Delhi-110053
Mobile No-[protected]