[Resolved] Voltas Split 1 Ton Airconditioner — Inefficiency of A/c mechanics at Ballygunge service centre ,Kolkata | |||
I Dr. Amit Goel (email id: [protected]@yahoo.co.in) had purchased an Aircon 1 ton on 20/09/09. I got the A/C checked for normal cooling and normal working condition before taking it down and relocated to a new address on 16th Jun,2011 on call no. 11JU1605220. This was done by two(2) young ameteur boy probably with very less experience in the work..The boys washed the indoor unit with water and after putting it back on wall it failed to work. Probably the water seeped into the PCB circuit and fan motor and there was a short circuit on putting the A/C on. A senior mechanic was called who took the Motor and PCB circuit along to the Ballygunge service centre.Since that day till today 30/06/2011 I have made at least 5-6 complaints and the A/c mechanics are coming and giong back but they have failed to rectify the problem. In this hot and humid whether of Kolkata I and my wife are really facing the penalty of buying a voltas A/c I regert my decision to buy Voltas A/c becos of this poor and inadequate service and will never suggest any body to purchase a Voltas A/c. I feel the company people have taken more than enough time . They should replace the Motor/PCB circuit free of cost as this had happened due to negligence of inadequately trained mechanics. If any body has a suggestion kindly mail to me. I think if voltas cannot look into this small problem properly they should really do something to improve their services as there is no point selling products if you cannot provide adequate services by trained staff. Amit Goel Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
After reinstallation, PCB found having defect, replacement PCB sent free of cost, found to be mismatched, asked for original PCB as sample, which customer said he will give after he returns back after 10 days.
After reinstallation, PCB found having defect, replacement PCB sent free of cost, found to be mismatched, asked for original PCB as sample, which customer said he will give after he returns back after 10 days.
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Voltas Split A/C 1 ton — Non Working of A/c after reinstallation
I Dr. Amit Goel (email id: [protected]@yahoo.co.in) had purchased an Aircon 1 ton on 20/09/09.I got the A/C checked for normal cooling and normal working condition before taking it down and relocated to a new address on 16th Jun,2011 on call no. 11JU1605220.
This was done by two(2) young ameteur boy probably with very less experience in the work..The boys washed the indoor unit with water and after putting it back on wall it failed to work. Probably the water seeped into the PCB circuit and fan motor and there was a short circuit on putting the A/C on. A senior mechanic was called who took the Motor and PCB circuit along to the Ballygunge service centre.Since that day till today 30/06/2011 I have made at least 5-6 complaints and the A/c mechanics are coming and giong back but they have failed to rectify the problem.
In this hot and humid whether of Kolkata I and my wife are really facing the penalty of buying a voltas A/c I regert my decision to buy Voltas A/c becos of this poor and inadequate service and will never suggest any body to purchase a Voltas A/c. I feel the company people have taken more than enough time . They should replace the Motor/PCB circuit free of cost as this had happened due to negligence of inadequately trained mechanics. If any body has a suggestion kindly mail to me.
I think if voltas cannot look into this small problem properly they should really do something to improve their services as there is no point selling products if you cannot provide adequate services by trained staff.
Amit Goel