Voltas Complaints & Reviews

Responding to my complaint of 06.06.11, Voltas service centre technician got my AC shifted to service centre for repair.At first I was told that the job requires 2 to 3 days.
Severa weeks have passed .No job done, since the centre is not able to get readily the replacement parts.
Even the service centre doesnt"know how long more time it shall take.

Attitude of higherups in Voltas Customer Care nonresponsive

Voltas service centre number[protected]
NN Tangri
[protected]

PLZ. REFER TO MY COMPLAINT LODGED MORE THAN A MONTH AGO.HOWEVR,TILL DATE I HAVE NOT RECEIVED ANY RESPONSE FROM YOUR END.WOUL YOU PLZ. LET ME KNOW THE STATUS OF THE SAID COMPLAINT ?

I have logged a complaint on 21/06/2011 related to my Airconditioner (A/C) making lots of noise and also the thermostat is not working properly.On 22/06/2011 the service person named Sanjeet Kumar visited my place and told the that the compressor needs to be changed and they will come and replace it within two days.Till now they have not came back.I have been calling customer care and every time i am promised that my call is placed on high priority and it will be serviced within one or two days.Still none of the service person has visited my place and the A/C is in the same state.It is the third complaint i have place in one month.For the first two time the same problem was being serviced.Now the third time there is no response at all from the service center.Till now have called more than 24 time in last 20 days to get my complaint with reference number 11JU2103730 serviced .It is a kind of mental torture talking to the customer care and telling again and again for the same thing without getting a response.I have purchased the A/C to use in the summer season but i am not able to use.I purchase the A/C especially for my grandmother as she is old and need normal weather condition.As it is very hot in Patna and i am not able to use my A/C, my grandmother has lost her health.

Details of Complaint done so far:
11JU[protected]Current complaint number still in open state
11JU[protected]Attended on 13/06/2011
11MY[protected]Attended on 30/05/2011

All the above three complaints are related to same thing and the main problem is compressor.,

The Details of the A/C is
Owners Name: Ashutosh Singh
Date Of Purchase:22/06/2010
Model No: vertisplus1.[protected]/2010)
Serial Number:4010967G10A013686
Shop/Place of Purchase: Shristi Sales (Patna)
Invose No:1482
Contact No:[protected]/[protected]
Mail Id:abhishekkr.[protected]@gmail.com

Request Consumer forum to step in it and help in getting my problem solved and also help me in getting proper compensation.

I have bought Vertis Plus 1.5 ton split AC (Tata Product ! ! ! !) from Dream Electronics, Sector-11, Gandhinagar. Water drpping from colling panel complaint solved within few days. Now the fan and fan base broken and AC is not working. Actually the AC is use only in the month of May - June only. AC purchased for summer season.

P.P.Pillai,Gandhinagar
Mobile : [protected]

I, Raj Kumar Jindal, have purchased Voltas Vertis Platina 1.5 ton on April 18, 2010 from Great Eastern Trading Company.
Since the first day I have been facing problems despite of regulars compliant in call centres we are not attended to properly.
The technicians dont come for weeks and even if they come they dont work properly and charge us unnecessarily.
Till date they have already charged us Rs. 2000/- on account of solving water leakage problem inside the room.
Some of the complaint numbers are 11MY1601005, 11MY1003246, 11JL0105104.
I request you to look into the matter and please get the AC replaced as soon as possible.
Please do the needful.


Regards,
Raj Kumar Jindal

I have purchase Voltas split AC in last October 2010 after and installed
after some time there was some problem for that I complain to voltas service
center thay could not rectifier the fault and left as it is like that I ccomplain
four times but till today I am getting result but day by day its performance
is degrade.

If voltas is not able to solve the problem then take back or replace the innwer
unit
but i should get the satisfactorily service

I Dr. Amit Goel (email id: [protected]@yahoo.co.in) had purchased an Aircon 1 ton on 20/09/09.
I got the A/C checked for normal cooling and normal working condition before taking it down and relocated to a new address on 16th Jun,2011 on call no. 11JU1605220.
This was done by two(2) young ameteur boy probably with very less experience in the work..The boys washed the indoor unit with water and after putting it back on wall it failed to work. Probably the water seeped into the PCB circuit and fan motor and there was a short circuit on putting the A/C on. A senior mechanic was called who took the Motor and PCB circuit along to the Ballygunge service centre.Since that day till today 30/06/2011 I have made at least 5-6 complaints and the A/c mechanics are coming and giong back but they have failed to rectify the problem.
In this hot and humid whether of Kolkata I and my wife are really facing the penalty of buying a voltas A/c I regert my decision to buy Voltas A/c becos of this poor and inadequate service and will never suggest any body to purchase a Voltas A/c. I feel the company people have taken more than enough time . They should replace the Motor/PCB circuit free of cost as this had happened due to negligence of inadequately trained mechanics. If any body has a suggestion kindly mail to me.
I think if voltas cannot look into this small problem properly they should really do something to improve their services as there is no point selling products if you cannot provide adequate services by trained staff.
Amit Goel

Ref: Complaint No- 11JU1502525 & 11JU2903841
Service Report No- 561 dt 7-6-2011.

In ref to the above I would like to state that I had given the remote of the VOLTAS AC to the Voltas engineer who had visited my office at Kolkata on 7-6-2011.He had assured me that the remote will be repaired in a period of 2-3 days but it has been more than 22 days and I have not yet recd the same,

I had made various complaints at the Voltas Customar Care telephonically and every time I get a false assurance that they are looking into the matter and the status will be communicated within 24 hrs but they have never communicate to me till date.

I am fed up of the co.I had asked them to even return my remote as I am no more interested in repairing the same,They are neither repairing it nor they are returning it.

Pls advise what to do.

Ashok Kumar Agarwal
27 Brabourne Road
6th Floor,Room No-605
Kolkata-700 001.
Cell:[protected]

I have purchased a Window AC on 8.5.2011 from S.G.Distributors, Meerut under Bill No.415/9. At the time of installing the Window Air Conditioner, intead of fitting and providing connection to the stabilizer through the M.C.box, the technician put the plug of stabilizer directly and neither fixed the box. As a result, the plug got fire. Luckily there was no injury as we saw the fire and disconnected it immediately.

i have purched voltas vertise sp ac and this is my life fist mistak bcz in that orgnaction the custmar servic so bad its like and sucking i am so fadap abut your service

Dear sir,

Thank you very much for prompt response. The same thing also we expect from your service engineers. I had given compliant twice. But there is no proper response from your service engineer. The details of compliant and product are mentioned below.

Product Details: Voltas Elegant Split A.C 1.5T, 5 Star
Indoor Unit Serial No: 4551204A11A001221
OUT DOOR UNIT Serial No:4511222B10L004674
Date of Purchase :[protected].
Dealer Name : Sri Gopikrishna Electronics, GUDIVADA.
Communication Address:
Mr. M.SIVA KUMAR
H.No: 13/402,
C/O Sri Yarlagadda V Prasad,
Besides Kamma Vari Satram,
PATIMEEDA,GUDIVADA - 521301.
Mobile : [protected]

I have contacted nearby dealer at Gudivada and Vijayawada. One of your technician came and took the fan of Outdoor unit to replace it with new one. Unfortunately, till today any one of your technician turned up with new one even after i followed up several times.I do not to replace fan of outdoor unit why your people are taking 10 days time as if it has come from foreign.since 3 days they were saying that we received the new fan and we are sending it today. But it lost 3 days. Even today also, In the morning when spoke to your vijayawada dealer Mr.Murthy( MobileNo:[protected] ), he was saying the same old story that we are sending it today. Having very good reputation on TATA Voltas i purchased this A.C. But with this type service i am afraid that company lost reputation and faith. Hence i request you to take necessary steps to stop such type of inconvenience. I hope you will do needful in this regard immediately. I was completely dissatisfied with the service your engineers and dealers are providing. Kindly look in to this matter seriously.
Thank you.

Dr.M.Siva Kumar

Purchased Voltas 1.5T split Vertis plus gold A.C from rathna Fan house in 24th May 2010 with 3 Free services

First Free service was done by dealer Southern comfort in October 2010.

Second Free service was done by new dealer Rite aircons in Feb 2011.

Third Free service is supposed to be done in May 2011. No body turned.

When we enquired, both the Dealers are saying that the Warranty period is over. They demand Money for carrying out free services.

Voltas is not insisting the Dealers to follow up for the Free services. The Free service coupons are all empty & not filled during Services, hance no records. Voltas has to advise the Dealer to do Free service for my A.C.

My complaint No. is 11JU1804978

J. Leo Chennai

Sir,
It is inform to you that I have purchased a split AC(S.No.4551135G10D025915) from your Lucknow dealer "VP Vee Plastoline"Gomti Nagar on 25.02.2011
they have installed the same on 28.02.2011.Since installation the fan blade of out door unit is making so many noise and I have point out the same to your service engineer but he has asked me that when I have regular use the AC then the voice of the fan blade of out door unit has been reduce automatically.but in the month of April last when I use my AC the fan is making very loudly noise and AC is not cooling for which I approach to your dealer he has referred me to your service franchise"M S air-conditioners" Gomti Nagar,where I have lodge my complaint but no body came to my house to see the problem .
I continuously approch to your local franchise then they have send an engineer ho has look the AC and said that the motar/fan is not working properly so it may be replaced /repaired by the company,He has carry the moter with him and relapsed the same after one week but still now the problem is occurred and again I approach to your Lucknow customer care manager
but they have not give me any satisfactory response.
So I here by again complain to you please look into the matter and solve the same with in 15 days from this mail If you fail I will go for legal remedies.
yourstrully

A P SRIVASTAVA

Cooling Problem & Service
I have voltas ac (Model: 1.50t vertis gold).

There was cooling problem in my AC . The first complaint which I made to Voltas Service Centre (Toll Free No. [protected])was in the date 14/06/2011. Since then I am struggling to resolve this problem.

1. Full address with area pin code and alternative contact number.: 1/49, Virat Khand, Gomti Nagar, Lucknow 226010 (UP) INDIA; Contact #:[protected]

2. Product details (Capacity, type of product). :1.5T Vertis Plus (Sl. No. 4510944M09A004032)

3. Date of purchase and purchase from.: Installed on 01/05/2009; Purchased from Preeti Electronics, Gomti Nagar, Lucknow (Sr. No. 5122; Bill #: 008; dated: 03/04/2009)

4. Issue facing.: The AC had been purchased on the date as mentioned above. It had been working fine and had been serviced by M/s Air Conditioning, Lucknow ([protected]@yaho.com) until we received a call from M/s Prayas Sales and Service, Aliganj, Lucknow[protected]/[protected]) for the authorized free service. They did send some engineer on 15/3/11, who lacked basic understanding of the system and henceforth, the AC is not-working at all. I have tried calling M/s Prayas several times but they have been disconnecting the phone and not attending to the issues which were caused due to the poor manhandling of the AC. The complaint number is 280 for your kind perusal. Lastly, some 15 days ago, while I tried to make Mr. Satish Upadhay, V-Service, Voltas, Lucknow intervene. On his intervention, an engineer did visited our premises on 31st of May, 2011 and informed that the coolant leakage is the cause of the non-operation. He further intimated us that he would come the next day and repair the same. Since then we are waiting for him.

I have installed the AC for the convenience of my mother who is a Sr. Citizen and suffering from dermatitis and her doctor has advised her to remain in the cool environment. Please take pity on her and arrange to rectify the problem at the earliest. Thanks!

Sharad Verma
+91 [protected]

ello,

I had purchased 2 voltas 1 ton vertic Elite Ac from Felcon Raja Park Jaipur last month.From day ! i am getting the problem that my Ac is not working properly.I had mentioned the complaint many times but no one is taking it seriously.Kindly help me.

The another complaint i had mentioned to ur dealer also that i had purchased 1 ton Ac and he has provided me the compressor of 1 ton and indore of 1.5 ton and he is saying that tis was voltas fault. kindly serve the legal notice to Volas.if tis is the way then shameless..

Regards,

Himanshu.

[protected]

I purchased a Voltas 1.5 Ton Vertis Elite (Split) Airconditioner on 14.03.2011 from M/s Milestone, Jaipur. The machine was installed on 15.03.2011 but due to non availability of proper electric / power supply, the unit was made functional on 11.04.2011.

On 17.04.2011, the airconditioner was not functioning properly, the dealer and service center was informed about the same. On 20.04.2011, the service engineer visited and after checking the gadget, informed that the Gas from the unit has leaked, and at the same time it was observed that the unit is not functioning properly. The Gas was relenished the very next day. The machine started functioning, but the cooling was not effective, for which the engineer in touch was requested to visit, which he courteously did. He checked the machine and commented that due to high temperature (weather) and space being covered, the AC is not proving effective. Being a comment from an expert, we had to accept the reason.
Later, we moved out of station to attend a family afunction and vacations. On our arrival back on 24.05.2011, we realized that the aircondtioner is not functioning properly. The matter was referred to the same engineer, who told over phone that the temperature is touching 45-46 degree may be the reason. But, the problem was entirely different, as we felt that the Aircondtioner was working like a small blower fan. On contacting the dealer (Milestone) on 03.06.2011, we were advised to contact the Service center. The engineer finally visited on 06.06.2011 and informed the AC does not have any gas and filled the "Pressure" to check the leak. Later, on 09.06.2011, Mr. Sunil Swami the service engineer visited and checked the machine. He said that the indoor unit has some problem and is to be taken to the workshop for repairs. We have requested the Dealer and the service manager to change the piece (said AC) else we will lodge a complain with consumer forum. For reference, the SR no. is 11JU0805111 and our customer ID is C2013035 with the company.
Meenakshi Raturi
[protected]
[protected]@rediffmail.com

old complaint no. 11JU 0701401 dt. 07.06.2011 time 11.10 am
new complaint no. 11JU 1001626 dt. 10.06.2011 time 11.40 am

no action taken by company

if any reply given, my mail id is [protected]@gmail.com

VERY BAD EXPERIENCE SO FAR MY AC HAS GONE FOR REPAIRS 5 TIMES SINCE MARCH 2011 FOR REPAIR ALSO REPAIRED AT MY PLACE 3-4 TIMES STILL IT HASNT BEEN REPAIRED AND CONSIDERABLE TIME OF THE SEASON HAS GONE. IT HAS BEEN AN HARRASEMENT SO FAR FORM VOLTAS AND I WOULD LIKE TO TAKE IT TO NEXT LEVEL

MY NAME PAWAN SHARMA PH. ( [protected]) sir humne voltas ke 2 pearls models AC Before 2 months purchase keye the unme kuch company problem thi use problem ke agains jab hamne complaints ki to co. ne AC change kar diye OR CHANGE KAR KE VOLTAS KA ELEGANT MODELS DEDIYA or sath me jo Ammount balance tha use return karne ke leye 7 days ka time manga but aaj 2 months ho gaye nahi wo phone attend karte hai nahi E-mail ka koi jabab ata hai me voltas ke delhi area menger ko kitni bar phone or mail kar chuka hu

please help me .