[Resolved]  Voltas Vertis AC — poor service

I was planning to buy a Voltas Vertis Plus, 1.5 ton window AC, on a referral by a person from the same industry, but seeing all these complaints I believe I will have to rethink.

Isnt there a single customer who is satisfied by a TATA product?

Voltas vertis AC — not in working condition(very poor service)

Dear Sir/Madam,

This is a complaint from our self that we have buyed a VOLTAS vertis window Ac on 6-MAY-2008 from U-Tron Electronics. On 12th may 2009 it start giving us problem its not working, then we complaint in voltas company person, from 12-th may to 14th may we have done round about 45 calls on no. +91-[protected] &[protected] they are giving us excuse and talking with us so rudely but then also we have to call them they are giving us excuse like we will come after 2hours or we will be free then only we will come other wise tomorrow. But 3days spent no response is coming from your side. They tell us to change MCB, WIRING, STABLIZER we have done all these things but then also it’s not working.
PLEASE SEE THAT YOU SHOULD TAKE A IMMEDIATE ACTION OTHERWISE SORRY TO SAY BUT WE HAVE TO GO TO CONSUMER COURT.
SO PLEASE SOLVE TO OUR PROBLEM AS EARLY AS POSSIBLE.

THANKING YOU

VARUN CHOPRA
5309, GRAIN MARKET,
NEAR B.D. HIGH SCHOOL
AMBALA CANTT-133001
HARYANA

www.eduteklabs.com
www.edutekinstrumentation.com
www.laboratoryglasswareindia.com
www.laboratory-chemicals.com
www.hospitalexport.com

CONTACT NO. - +91-[protected]
+91-[protected]
[protected]

M/S Voltas Limited,
Chandigarh.

Sub: Complaint for non functioning of A/C.

Dear Sir,

Amar Singh Club, Jammu purchased Voltas ACs from you in the year 2007. At the very beginning of installation of A/Cs, one A/C was not functioning properly. We requested so many times for its service/replacement. Your company engineers visited the club many times but could not set right the A/C. Ultimately the A/C was replaced by another AC. But by replacing the AC the problem could not be solved as the AC installed also not functioning properly. The Engineer of your company have tried to set right the defect but could not set right the same with the result that Club Management is facing embracement from Hon’ble members.
We request you once again to please take personal interest and ensure that the AC is got set right within 2 days. If it is not repairable the same may be replaced immediately. In case it is not done, we shall have no option but to approach the Consumer Court for a relief.
Yours sincerely,
Sd/-
Secretary


Copy to Shri Iqbal Singh Learned Advocate. He is requested to file a suit in the Consumer Court as discussed.

I had purchased a 1.5 ton voltas ac from N.R ent.on date:[protected].
After giving several calls to voltas customer care, but no body till date i.e.[protected],
came for demo.
I think that there is no officer or supervisor in voltas to see that voltas customer care
person & its technician working properly.
I think that i had done a great mistake to purchase voltas ac, which is not bother to demo
what they (voltas) people do if some fault increase during guranty period.

Request to all that before purchase voltas ac, think thousand time for service & other
commitment
fr:-Brij Mohan Pandita
H/No:- 11- C
Bhawani Nagar Janipur
Jammu (j&k)

i bought window ac from discount store at delhi karol bagh 0n 16.05.09 and no body cared to see whether the new window AC has been installed or not and even after calling customer care on 08.06.09 no body has turned up to see the functioning of the ac nor has any body given any demo till now. How is the Company like TATA failing to take a note of all this even the complaints as above, i think the oweners have decided to close the company early. I am strongly dissatisfied with the service facility of Volts A/c service center.

We have purchase 7 air conditoner from Luck Referigerator, nashik at September 2008. and he give us only one remote controll for all seven air conditioner. we paid full payment against the purchase of air conditioner. after a regular follow up for the problem but the concerened is not responding proeprely after six month and after the full payment he can not give the services. we beleive in TATA product but the service provider is not satisfy our needs. so we think about in our next purchase.so please take a action and solved our proble. as soon as possible.
the name and cell number of the service provider
Lucky Refreigrator
gangapur road,
nasik.
cell no [protected].

I fully agree with your view and sincerely suggest that one should never buy Voltas Vertis A.C. as its performance is far from satisfactory. Being a TATA product I also thought that its after sales services would be of high order but it always failed to deliver. My A.C.is out of prder for the last 1 month but its defect has not been rectified so far.

My ac was not comming below 27degree. I called up customer care and got the complaint No.09ju12968
3days After the Technician came and checked it and told us it needs a chemical washing, And it was taken to the service center and came back .only labouers came along with ac and they just fix it a back and taken all the payment and gone . The Ac was having same comlpaint after servicing .Again I called up Customercare and sevvice centerNobody is bother to turn up So I had to depend on private technician.This is Very Very poor Voltas walas. Our money and time do not have value

I made a complaint re. my Voltas AC on 22nd June 2009. I was promised that it would be attended to within 24-48 hours. After that alomost 4 working days have passed but nothing has been done so far. One can't expect such a POOR RESPONSE FROM A TATA GROUP COMPANY.

IS ANY ONE AT TATA LISTENING?

I have purchased a wondow AC 1.5 ton from M/s Ashok Sales Agency, Faridabad on 22.04.09. Till date no service engineer visited for the installation nor for the service irespective of constant follow up with the dealer. Now the AC giving abnormal sound and its control system is not working properly.

Very poor service, kindly help.

I bought AC Few Days Back and Now it is not cooling after 10 days of installation. No one in the Company is bothered to attend the complaint. Each time toll free number is contacted. new Complaint number is given but till now no one have attended . Will never suggest to Buy any of Tata Product.

I had purchsed a Voltas Vertis window AC in 2003. The remote was working okay, it developed some snag in 2008. The local dealer could not rectify even after 4 attempts. I am now using the AC in a fixed mode at 25O C. The remore technology has t be revived by Voltas.
Similarly my Hospital, AH Regional Cancer Center purchased 2 nos of split ACs in june 2008. The machine has a warranty of 1 yr and the compressor has 4 yts warranty. The remote developed ame snag on 23.5.2009. The dealer could not rectify. Came again on 24.6.2009, only to tell that it can not be repaired. He took the remote sensor from the split AC and has not come back as yet,
The AC is in the operation hteatre and the surgical operations is affected to a great extent. Poor cancer patients are returned because of non-functioning of AC in the OT.
I think, Voltas should have control swithes on the AC in addition to remote .
Thanks

I have purchased Voltas Water Dispenser 2 years back. Now this summer suddenly water is not getting cool. I have lodged a complaint on 15th May & this complaint got attended within 72 hours. Then on 25th May, service engineer took my water dispenser & brought it back after 7-8 days. Then after drinking cold water say about for 4-5 days, this dispenser again giving the same problem. Now iam regularly following with their call centres & everytine they commit that somebody will be visiting at my place within 24 hours but till now nobody has attended my complaint.

Is this type of service this TATA Group brand Voltas honours?

In this hot summer, iam not able to drink cold water for last 7-8 days???

What a great service??? I will never buy or recommend this company product to anyone.

Kindly Help...

RUBBISH PRODUCT, RUBBISH AND PATHATIC SERVICE DO NOT BUY VOLTAS AC, NEVER.

My ac was not comming below 27 degree. I called up customer care and got the complaint No.09ju260196 After that Technician came and checked it and told us it contains less gas, And it was taken to the service center and came back and they just fix it back . The Ac was having same comlpaint after servicing .Again I called up Customercare and service center nobody is bother to turn up This is Very poor service and it very rediculous to say that is it "VOLTAS" A BRAND OF TATA GROUP most reputed group of india on which group INDIANS HAVE FAITH.

This is true. We buy the Vertis Voltas AC on 26th June 2009, from Noida Electronic gallery sec-18 Noida. The Noida electronic gallery is always ready to get money from the consumer. The implementation guy was so poor that when he was doing the fitting, he forgets to remove the thermocol between the compressors. Which results in lot of noice? He almost hampers our front face of AC by his hammer. It looks like 6 months old body in just 1 day time.
There are lots of problems. Till date no demo guy is there. There are lot problems with display.
Such a poor facility.
We are badly suffered in these summers.
All credit goes to Noida Gallery who never attend their customers and also knows how to misbehave with them.

Shubham

you and your Service is very very poor i give you complend 09/05/09 but your call centre is told me we forward your complend and the Babylon Engg. Co. says Compant not provide any Service so what can we do.

Your Service is Poor I never suggest any one to buy Voltas House hold my lifes big wrong step to buy Voltas AC.

i have purchased the AC on 16 june 2009, but there is some problem in compressor or there is GAS problem in AC, I DONT KNOW, i have filed the complaint on 24 june but there is no response from company till now.today is 3 july, what is this?
the service of this company is very poor.if any company executive is reading this, than plz send me ur response.
thankyou

Sir, I purchased Voltas Vertis gold 1.0 Ton split AC from Jeewan Enterprises, Post Office Bazar Bathinda on 05/2009, and now I want the Check-up of my AC because not proper work, but even after complaining for moretimes and more than one month, the Authorised dealer i.e., Jeewan Enterprises, is not sending anybody for attend the complaint. Please help.




SIDHNAT KUMAR GARG
C-418, THRMAL COLONY,
BATHINDA(PUNJAB)
M.No.[protected]

my AC not warking i m olrede rajested camplen 25-jun-2009 my camplenn no (467) bat camplen not rejol til det so Plz help, my mo no:[protected]