[Resolved]  Vriti Infocom Pvt Ltd, Noida / Reliance Data Card — Worst Service

Unfortunately me too brought one Data Card from Reliance via Internet and the supplier is VRITI INFOCOM PVT. LTD.

the data card delivered to me on 18th Sept 2009. I am still looking around for help and today is 23rd Sept 2009.

I will never recommmend reliance broadband for any one.

very bad customer care service.

Loknath
[protected]
Malaysian High Commission, New Delhi

Its really shameful to see that reliance is not taking any action against Vriti Infocom even after so many complaints. Vriti and Reliance work on simple principle... sell the products on fake promises and fool customers.

I bought a Reliance data card online through Vriti infocom, Delhi. The guy from Vriti ( Rohan ) told me that i will get 10 GB free data transfer for 1st month and a package to goa.

Both the things are fake marketing strategy by Vriti. As 10gb offer was on prepaid connection and that Rohan told me we can only have Postpaid connection initially and later we can convert it to prepaid connection. But when i talked with Reliance customer care, they told me that i m not eligible for 10GB offer as i opted for postpaid.

And for GOA offer, that was a cheapest marketing trick i have seen. Even i[censored] get the Goa Voucher, its of no use as out of 365 days, you cant use it on abt 250 days (dates mentioned in vouchers), you cant travel to goa on weekends, bank holidays, festive seasons, New year celebrations and above mentioned 250 days. And whats more its only a resort stay voucher. You have to pay for everything else. (That include hidden hotel charges). And last but not the least you have to pay 800 Rs as courier charges to get these voucher...LOL

VRITI is a fraud company. Never buy any product online from Vriti. In fact go to Reliance web world and get your data card.

Please post as many complaints against this fraud VRITI INFOCOM and save people from faling into their trap.

Unfortunately I had bought a data card from Vriti Infocom and the experience has been pathetic. My data card was activated within 2 days of the purchase but during the address verification the executive had collected my mobile bill as the address proof. My connection now has been disconected on negative verification...i had called the customer care but response. team vriti says that an executive will come to collect the document s again but no one turned up in last 3 days...

Would suggest not to deal with Vriti & Reliance. Very bad service experience.

Sidha bolo na vritte mein gadhe bharti hain...

Note: Forwarded message attached

-- Original Message --

From: "ranjeet singh"[protected]@rediffmail.com
To: aamir.[protected]@vriti-interactive.com
Cc: reliance.[protected]@vriti.com
Subject: Goa Offer

Warm regards,

Ranjeet Singh
[protected]
Hi,
Hope you remember the transaction that we did on 27.10.09. I am sending the details to you. Kindly assist as what should be done in such situation. Where to lodge a complaint. That time also I was pissed of with cust service and this time also is the same.

Do let me know.

Ranjeet Singh
[protected]

Note: Forwarded message attached

-- Original Message --

From: "ranjeet singh"[protected]@rediffmail.com
To: aamir.[protected]@vriti-interactive.com
Subject: Re: Reliance Data card : online payment link

hello,

how careless one could be, you people have proved yourself to be so careless. I had sent this mail on 11 dec 09 and yet havent received any reply to it.

I would like to one again let you people know that I have purchase a new data card for RS 3500/- and was given the GOA OFFER, I would like to know about the same as to how to avail it, I am shortly planning one in Feb. Kindly let me know the procedure

Ranjeet Singh
[protected]
-- Original Message --

From: "ranjeet singh"[protected]@rediffmail.com
To: reliance.[protected]@vriti.com
Subject: Fw: Goa offer

=========================================================
hello,

how careless one could be, you people have proved yourself to be so careless. I had sent this mail on 11 dec 09 and yet havent received any reply to it.

I would like to one again let you people know that I have purchase a new data card for RS 3500/- and was given the GOA OFFER, I would like to know about the same as to how to avail it, I am shortly planning one in Feb. Kindly let me know the procedure

Ranjeet Singh
[protected]
-- Original Message --

From: "ranjeet singh"[protected]@rediffmail.com
To: reliance.[protected]@vriti.com
Subject: Fw: Goa offer
Note: Forwarded message attached

-- Original Message --

From: "ranjeet singh" [protected]@rediffmail.com
To: reliance.[protected]@vriti.com
Cc: [protected]@rediffmail.com
Subject: Goa offer
Note: Forwarded message attached

-- Original Message --

From: "ranjeet singh"[protected]@rediffmail.com
To: reliance.[protected]@riti.com
Subject: Goa offer
Hi,

I have taken a reliance datacard with no [protected] and the same was taken under Goa offer on 26.10.09. Kindly let me know the formalities for the same to be availed. I am plannning a trip in next month or two.

regards,

Ranjeet Singh
[protected]
==================================================
Dear Customer, Subject: Your New Reliance Net Connect Broadband No: [protected]Welcome aboard !Thank you for subscribing to Reliance NetConnect Broadband Plus, India's preferred net connect service provider.At Reliance Communications, we continuously strive to enrich the lives of our customer through innovative and delightful products and services experiences. Our constant endeavor is to achieve customer delight by enhancing the productivity of the enterprises and individuals we serve.We request you to make a note of some important information to assist you operate your Reliance net connect broadband account. Tariff Plan: Your Tariff Plan is: Brdbnd3GDy10GNgt200Credit Limit: Your Credit Limit is: Rs. 500Your Credit Limit shall be revised on the basis of two parameters: - Your usage and subsequent bill payment pattern The information as furnished in the Customer Application Form and / or any deposit paid by you towards increase in credit limit Installation Process: The installation process is for your netconnect broadband data card is available in the link below: http://www.rcom.co.in/Communications/rcom/RNetconnect/ecare_guide.htmlBill Cycle and Bill Payments:We will advise you of your monthly Bill Date & and its Due Date in the first bill.You will receive your monthly bill within a week of the bill date. In case you do not receive the bill within a week of your bill date, please call *355 or[protected]toll-free number).For convenience, you may even register your netconnect account on www.rcom.co.in and view your bills on-line. Please ensure payments by your bill due date to avoid late payment charges and enjoy uninterrupted services.Important Information on first billThe first bill generated is on pro-rata basis. In the first bill, you are allowed only a pro rated free usage and charged only the pro rated rental.For example : If you are on the 1099 rental plan with 10 GB free usage, and the pro rated first bill is generated for a 15 day period; then in that case, this bill will have only 5 GB of free usage and will charge you a rental of Rs 550/-. During the 15 day billing period, any usage over and above 5 GB would be charged at Rs 2/- per MB.For Help:Our executives at netconnect helpdesk helpline will be glad to offer any assistance (24X7) that you may require.You can reach the Helpdesk Helpline through any of the following means:Dial[protected]toll-free number) from any landline or mobile phone.Dial[protected]toll-free on Reliance network) from any landline or dial local STD code + 30335555 from any mobile phone. ( In case your city/town has less than 8 digit local numbers, the right most digits will be truncated e.g. If you city/town has 6 digit local number, you will have to call 303355 or if your town has 7 digit local number, you will have to call 3033555)Email us at Netconnect.[protected]@relianceada.comWhen you call the helpdesk, you will be prompted to enter your Net Connect Broadband number (This is the 10 digit no starting with 93 on your bill which is also the username in your connection manager)We request you to keep your Netconnect Broadband number handy (store it in your mobile phone book) as this would be required for all communications with us. After your Net Connect number is validated, you will be instantly connected to a technically qualified service agent to address any query regarding your Netconnect broadband data cards.You may also email your query. Please mention your alternate contact numbers (landline and mobile) in your email enabling us to contact you.Check your data usage on-line!!!You can view details (start time, end time, bytes exchanged) for every internet session used. A session is defined as an interval when you are connected - between login or connect and logout or disconnect.This is a great tool to validate usage on your monthly bill. Check your usage in minutes / bytes for the current month (wireless data usage).You can migrate to best suited tariff plan based on your usage patterns and save on your monthly data usage bills.You may register on our website www.rcom.co.in .Your user name is your Netconnect Broadband number (10 digit number starting with 93 prefixing 0). The password will be emailed to the email address you provide at the time of registration.Steps to view your online usageAfter logging in, please click on the option wireless data usage.Select period (by selecting start and end date) for which you want to check data usage. NOTE: You can check the data usage for last 6 months only and not prior to that.Select Product Type as Wireless Data.Request Type would have two options - "View on Screen" and "Download on Excel or CSV Format". Use "View on Screen" to see results on the screen and download option to save your usage as an excel/csv file. Sample shown below, DateStart Time Session Duration(sec.) Data Upload(Kbs) Data Download(kbs) Total Data Transferred(kbs[protected]:55:49505342.50977 721.[protected].[protected]:04:14388700.14061452.7393 2152.88It is important that you check this information periodically so that you are aware of your usage pattern vis-a-vis the tariff plan you have opted for. Your usage data will available on the web site with a 24 hour lagData usage on common internet activities can be estimated from the table below*.ApplicationData usage MB/HourVideo streaming ( You tube ) 245HD streaming308Normal browsing6Flash sites browsing 76Voice Chat18* The above is only indicative and the actual data usage will vary depending on the sites browsedThanking you and assuring you of best services at all the times.Warm regards, Customer CareNetconnect BroadbandReliance Communications Ltd.
===============================================================


Warm regards,

Ranjeet Singh
[protected]
hi,

i have made the payment and i am sending you the attachment for the same;

Regards,

Ranjeet Singh
[protected]


On Tue, 27 Oct 2009 20:30:59 +0530 wrote
>Dear Customer,

If you pay through Credit Card, Please use this link.offers.connectindia.in/checkout.htm
EVDO card Product id-7041EVDO(Broadband Plus)data card Amount-3500.00And if You want to pay through Net banking(online bank transfer) so these are some AccountICICI account #[protected]
HDFC account # - [protected]Axis account # - [protected]SBI account # - [protected]And when You pay successfully please revert me through mail.





Thanks, -- Aamir Subhani | Sr. Associate, Customer Operations |Vriti Interactive | Vriti Infocom Pvt. Ltd. Contact : [protected], [protected]Fax:[protected]


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Reliance Infocom netconnect Broadband — Excess charges recd by executive and wrong plan given

Dear Sir, I call customer care to buy a braodband connection then company appoint a distributor to attend and the distributor did not tell me the offer and charge me extra money for the same was in offer and misguide me against the plan and gave me the wrong plan i choose in application form and then i register a complain to customer care on 03.01.10 and called them no. of their sineours and mailed but all the time they are giving resolution and saying we will contact you shortly and matter has been esclated to upper level but not giving the solution and not returning my money back , i have all the proofs of communications and all i have done with .
Paritosh goyal
Mob. no. [protected]
Netconnect Broadband no. [protected]

Dear All,
I have faced the same problem as you all have but in my case it was an offer made on Airtel dish tv by Vriti Infocom. I am planing to take legal action on them. I would like to know if you all would be interested so we can all file it together.
Kindly contact me on [protected]@gmail.com
Regards Umang Agarwal

Hi All,

This is Naresh Joshi here. I bought data card from these people, salesguy Kuldeep, but these B*S*T*RDS are no better than blood sucking bugs.

Dont fall prey to their sales tactics. After sales nobody responds. My data card is still not installed and my money is all gone in vain. I will not spare these bunch of cheating jacks and will get my money back.

Suggest NEVER BUY RELIANCE PRODUCTS FROM ANYWHERE.

I have also bought 4 connections online on 10/08/2011 vide ref. no. 3782983 however was requested to pay for 6 connections. I was also not given the invoice/bill for the same though I was promised that it will be sent immediately alongwith the data cards. Further I was informed that the refund will be sent immediately however till date I have not received the refund.

I am going to the consumer court. Whoever have been cheated should do the same. In this way this people will come to their senses and may be Reliance will also take this issue seriously.