www.Paytm.com — recharge failed

I just tried to recharge uninor number by Rs 197 from my AXIS debit card(netbanking). The payment is successful and rs 197 is debited my bank account but when returning from axis netbanking site it was showing "http://www.paytm.com/errorPage.htm" link. Neither the mobile number got recharged nor got any order number. Please do the needful to get the number recharged.

Below is the Transaction Details from my bank:
Transaction Date: 25/12/2011
Transaction Amount: INR 197.00
Transaction Type: DR
Transaction Description: UBP/XFER/[protected]

[protected]
I already wrote to [protected]@paytm.com and got below reply.

Dear Customer,

We have checked your Order history on www.paytm.com. We request you to send us the bank statement in order to resolve this issue as early as possible.

Be assured that your money is safe and either your number will be recharged or we will initiate the refund for the same value.

Thank you for using www.paytm.com.

Best Regards,
Rachit
Team - Paytm
Dec[protected]:32

My Reply:
[protected]
Bank Statement as requested.

Transaction Date:[protected]
Particulars:ICONN/38091185/251211/CCAVENUE.COM / CHARGE
Debit:197.00
Sol:351

Now I found that a order[protected] as been created in order status section with Order Status "Payment Failure" and Order date :25-Dec-11 22:59:15.
Already 2 hrs over since I placed my order, the balance haven't came in Paytm Cash. Please verify it so that I can able to replace the order from Paytm Cash.

Thanks,
Avijit



After that till now(27 Dec 2011 8.30 pm) now reply from [protected]@paytm.com


Please revert my amount or recharge my cell to keep trust to this site.

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.197 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

SIR, MY NAME IS MANIKANDAN, LAST 4DAYS BACK (12/04/2012) IHAVE RECHARGE FOR MY RELIANCE BIG TV SMART CARD NO[protected] SUM OF AMT Rs300.00.THE ORDER NUMBER 35223460 THE RECHARGE NOT SUCCESS, SO PLEASE TAKE THE NECESSARY ACTION & REFUND TO MY HDFC CREDIT CARD .