PayTM Mobile Solutions Complaints & Reviews

mobile recharge fail

i have done my cell recharge and order number is 7991255 and recharge has not done and first time my transcation was rejected and money from a./c was reducted total of Rs 400 is reducted from my a/c please look and solve as soon as possible.

I recharged my idea net setter no,[protected] on 5.10.2011 for Rs 599.00.but ,so far my idea net setter neither recharged nor amount refunded.i recharged through paytm.com and order no was 6063748.

Further,i recharged my mobile no.[protected] on 8.10.2011 for Rs 333.00 through paytm.com and order no was 6236266 but the same thing happen,neither mobile recharged nor amount refunded.

Both amount have been transferred through S.B.I.

plz inform on my mail pramod.[protected]@rediffmail.com or mobile no.[protected]

Dear All theeis is to inform you theeat PayTm is fraud site, theeey are theee cheaters, theeey cheated people theerough recharge or any kind of operation theerough internet banking. so all can be very cautious about theeis, please dont use theee paytm for any kind of operation theeough net banking, theeey are deducted money in theee name of "Avenues India Ltd" i experienced theerough my mobile recharge. I recharged BSNL 110/- on 28thee October, 2011 today 31 oct 2011. iam NOT received, but theeey are sending MSG me theeat your account had successfully recharged, so please kindly solve my prob any body who are interested in public. theeese are theee details

28-Oct-11 09:46:57 7537183 Recharge of Rs.110 for BSNL mobile number [protected] View Details 110.00 Recharge Success

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We successfully received your payment.
Here is your order status:
Your order number 7573803
Your Recharge of Rs 400 for Tata Sky Subscriber id [protected]:: In Process
When will i get my recharge?

You should have got your recharge by now :)
If not, you will receive status confirmation by SMS/Email within the next 2 hours.
If your recharge is unsuccessful, your money will be immediately refunded to you as Paytm Cash

What is Paytm Cash?

Paytm Cash is your own money that you can use to pay for recharge on paytm.com.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit Order Status and click on Initiate Transfer


Got more question? Check out our FAQs or mail us at [protected]@paytm.com.

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I have recharge on 28.10.2011 but till date it has not credited BANK already told that they have paid the amount

I am ABHIJIT DHARA i recharge my bsnl mobile but my recharge is not delver from bsnl but Rs.300-/is deduct from my a/c.my order no7183671on 23/10/11. Still now on 30/10/2011 I not received my recharge and paytm customer care not care to my problem. I send paytm customer care 10 email but my problem not solved. please help me get me my money back 300rs from this fraud website.and also warn people form using this website
thank u and waiting for ur positive reply . My email id [protected]@gmail.com

i have recharged through paytm.com with my axis debit card for rs.300 for my airtel dth connection for rs.300 and it is debited from my account but it s not credited with my airtel dth account and my connection got cut this s a frauduleant act of paytm.com and i m not able to get the customer care number of paytm.com kindly help me

Dear Sir,

when i was recharging my account for 222 vodafone number , the amount has
been deducted in my bank account but it is not recharged .
The problem is the payment gateway is returned "Oops! Your payment of Rs.222 was rejected by your bank." , But the amount of 222 has
been deducted from my bank account, Kindly revert back, my Bank reference
number is " IG72373250 "

Waiting For Your reply,

Regards,
Mahesh

Hi ,
I tried charging my mobile number : [protected] but it failed
Now the money has been debited from my credit card and not returned back
Pls confirm

Time of purchase :24-Sep-11 14:01:49
Order number :5346710

Thanks
Ankur
[protected]

Recharge unsuccessful

I recharged my mobile which is not successful, but the amount of Rs 199 debited from my account,
My Order number is 6193836. I have done this recharge on 7th Oct and i have not received my refund and the worst thing is the customer support team is not even responding the mails.

Please do refund rs 199 at the earliest.

I DO NOT RECEIVED ANY CONFIRMATION SMS FROM MY RELIANCE NETCONNECT OPERATOR.My recharge was successful, but I haven't yet received my recharge.

Transaction Description : ICONN/34420686/131011/CCAVENUE.COM / CHA

This has happened third time that I have made a payment and not received balance in my mobile at PAYTM.COM.
FOLLOWING IS THE ORDER NO. ON WHICH I HAVE MADE TRANSACTION ON 30-SEP-2011. NEIGHTER I GOT THE BALANCE IN MY MOBILE NOR I HAVE GOT MONEY BACK. AND I WROTE 4 E-MAILS TO [protected]@PAYTM.COM ...NONE HAS BEEN REPLIED BY ANYONE.ORDER NO.-5737848 & 5740022....AND MOBILE NO. [protected]......

I have recharged my [protected] docomo number for rs.197 through this website on[protected], but while transaction the error message shown that payment was rejected by your bank but the same amount is deducted from my axis bank account which I have used for the same transaction while I contacted bank people they said from paytm it is confirmed that the purchase was successful so the amount is deducted but I didn't got any recharge and in paytm website in order status also its showing payment failure. I need my money back.Transaction ID is 5139542 its on[protected], you fraud people deleted the status of that recharge from my account but I have taken a snapshot of the same on that day only I have full proof on you people I its not refunded surely i'll lodge a complaint against you people.You fraud people don't have even customer care number or any contact number as well to contact you people this website is totally fraud.

Dear Paytm administration
I tried recharging my AIRTEL number [protected] today morning at 11.10 A.M for rs 50.The website responded with a successful recharge amount of 50 deducted from my credit card but no top up was credited to my AIRTEL mobile yet. Kindly look into the matter as I am producing the details of the transaction summarized by the pay tm website itself
transaction details
invoiced to paytm customer [protected]
transaction response : recharge success
mode of payment : credit card - hdfc bank |

I recharged my Idea mobile for Rs 201,(Order Number: 5963316). I used the denomination provided in paytm under Recharge/topup .(in fact the order I received clearly states it is a recharge) Unfortunately the recharge has gone in as data recharge. My mobile phone is not even data enabled , and also your website does not have an option or denomination for idea data recharge. In spite of it I have received the message as data recharge with my talk time remaining the same. Now I am unable to use this amount as my connection is not a 3g connection nor my phone has gprs facility and neither do I use the data services .
I kindly request you to make the necessary adjustments , so that my talk time is recharged instead of data , as this is of no use to me at all as my hand set is basic and does not even have this facility.

I am much pained as I have already sent an email to [protected]@paytm.com and it is since two days and absolutely no reply from them. Their website has no contact address or phone contact number so we have to rely on any reply through email failing which we have no recourse to contact them at all .

So if we have ab problem and mail them, and unless they choose to reply there does not seem any way to contact them or get our grievance redressed .

I kindly request paytm to address my issue and get my problem solved

Regards

Mrs Rama

recharge not received though amount debited from a/c from paytm .com. Order no 4780404 dt 13.9.11 for Rs 100 mobile no [protected] Order no 4267302 dt.30.8.11 for Rs 100/- [protected] ....Order no.3943178 dt22.8.11 Rs100/- mobile no[protected] ....And order no.3480630 dt 11.8.11 Rs100/- mobile no [protected]...pl recharge the mobiles immdly

I have recharged my mobile no. [protected] from paytm.com through my kotak bank a/c [protected] of Rs 150 ,still it is not recharged & no response from [protected]@paytm.com,do the needful

Regards

prabhat Kumar '

Mob-[protected]

I have recharged for Rs.30/- to the mobile number [protected] on 2nd October.
The amount got deducted in my SBH account but i did not get the recharge on my mobile till now.
The details of communication to Paytm.com are provided below...
SANDEEP T, Oct-03 10:04 (IST):

Hi,
I have done a recharge of Rs.30/- for the number [protected] on 2nd October
2011.
The amount got debited in my bank account(SBH) but did not get recharged.
I am mentioning the details below.....please look over into the issue...
The bank transaction id is IG69944241
Order Number: 5866518
Registered Mobile Number: [protected]
Date: 02-Oct-2011 05:51:22 PM IST
Regards,
Sandeep,
[protected]
The response provided by paytm.com is
Thank you for contacting PayTM customer care.

We will get back to you shortly :-)

Best Regards,
The PayTM Team

Your request summary is:

Please recharge my number immediately.....
Sandeep.

Dear,
today is 8th day i am contacting to you daily but you are not refunding my money.
why you delaying for this tell me.

if you are not refunding the amt than i have to take some action for it.

i will give this matter in media and news paper
i have proof from your side and my side,
i have total message which was send from your side so please do the needful.

Paytm is a website that allows you to recharge your mobile online. The home page has the web address as follows:
http://www.paytm.com/userLogin.htm.
I regret to inform users that out of the recharges made by me for my mobile number [protected] on three occasions the recharge had failed. I had to write to them many times before I got back the refund of two of them. This needed a lot of effort and patience.
One of the failed recharges is still not refunded and I am so fed-up that I have given up the hope totally. Fortunately, I have kept a record of all the email correspondence between Paytm and myself.
I feel that it is my moral responsibility to let others know about this experience. If the owner of this website is made aware of these failures, he will definitely make necessary improvements needed for his website. I wish them good luck.