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PayTM Mobile Solutions Complaints & Reviews

www.paytm.com

1

Updated: Apr 23, 2025

Complaints 20038

Resolved

1742

Unresolved

18296

Bad 😕 It seems that PayTM Mobile Solutions has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Address: Chandigarh, Chandigarh

My Mobile will not recharge on 11/03/2012 of RS 50 against order no 21529289

Amount was deducted form my bank account but it will show Awaiting Bank Response

Kindly Confirm the status otherwise Refund(or) recharge My amount.

Manish K Rajput

[protected]@yahoo.co.in

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 19, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs 50 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

D

DR.G.N..SINGH

from Jamshedpur, Jharkhand

Oct 5, 2012

I REQUESTED A RECHARGE OF MY TATA WALKY THROUGH Patym ON 26 09 2012 AND TILL TODAY MY WALKY IS NOT RECHARGED WALKY NO IS [protected] AND TRANSACTION ID OF Patym is50586279 the amount 300 is deducted from my account

N

NITIN KADTAN

from Pune, Maharashtra

Dec 10, 2012

08/12/12 paytm recharge mno. [protected] Rs.333/- mail id. [protected]@gmail.com TO mno. [protected] idea number . Netbanking kiya tha par bank se paise to gaye par mibile me nahi aaye.

P

Praveen Prakash

Mar 4, 2013

Dear sir ..
i have recharged my mobile no [protected] from Application name "HIKE" .Hike applicaton is works on android phone...he give me 110 rewards to recharge your mobile...when i recharged my no the rewards Rs 110 is deducted from my application Hike...bt didn't recharged my phone..i already mail to paytm...he replied on 1st march 2013 that you received your reward within 24 hour..bt still not come...
plz solve my problem as soon as possible because HIKE offers is valid upto 4th march...
Here is the mail replied by PAYTM and what i replied to PAYTM...

We care, because you matter.
Ticket #[protected]: Help Query
Hi praveen,
We have received your request, thanks for writing in. You may expect our reply within next 12 hours.
Ticket number is[protected].
If you want to add anything further, you can do so by replying to this e-mail.
We care!
Team Paytm

praveen, Mar 01 20:54 (IST):
Name :-> praveen
Email Id :-> [protected]@yahoo.com
Query Type :-> Refund Request
Order Number :[protected]
Message :-> i have redeemed from hike application at rs 110 but did'not recharge at my this no. [protected].nkindly help me soon becoz hike offers valid till 3 march...
This email is a service from Paytm Care

Ticket #[protected]: Help Query
Rahul, Mar 01 21:11 (IST):
Hi praveen,
I’m Rahul and I’m gonna do my best to work with you to solve this problem. I understand that your recharge did not go through even though the amount was deducted from your bank account. I feel terrible you had to experience that. We’ve checked and realized the recharge was unsuccessful due to a glitch with BSNL.
You can relax because your hike rewards points will be updated in next 24 hours.
I hope this information was helpful, otherwise simply hit that reply button and tell me what more can I do to help.
I care, Rahul
praveen, Mar 01 20:54 (IST):
Name :-> praveen Email Id :-> [protected]@yahoo.com Query Type :-> Refund Request Order Number :[protected] Message :-> i have redeemed from hike application at rs 110 but did'not recharge at my this no. [protected].nkindly help me soon becoz hike offers valid till 3 march...

From: Paytm Care <[protected]@paytm.com>;
To: praveen <[protected]@yahoo.com>;
Subject: Request received for: Help Query (ticket #[protected]
Sent: Fri, Mar 1, 2013 3:24:03 PM

I hv didnot yet received my reward from paytm. i hv received a mail from u mention that u received ur rewards witin 24hr. bt 48hr already hv been done. plz give my reward on "hike" as possible.
my order id is 77596620...

S

Sumitsne

from Mumbai, Maharashtra

Oct 27, 2014

sir my recharge not hapen but my money detuct my aaccount is secondtime that recharge not happen.in first time people confirmed me u balance will refund ur account but it not be happen so pls help me.my mob no.[protected] emaili
[protected]@gmail.com

D

deepubabu

from Punalur, Kerala

Dec 31, 2014

Sir, I have recharge my sun dirct DTH service having card number [protected] with an amount of 195 Rs. But my DTH account is not been recharged yet, the above amount is deducted from my bank account, kindly refund the amount.
Transaction ID:IG00JPKNL9

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Address: Cachar, Assam

dear sir,

I have done online recharge my data card no.[protected] photon plus amount Rs.2501 by debit card o[censored]CO Bank through www.paytm.com on the dated 25.02.12 but recharge failed order no.19512989, after that I have given bank transfer in the same date but till date refund amount yet not shown into my bank a/c.

From Sanjoy Majumder, Mobile no.[protected]
e-mail- chumki.m.[protected]@gmail.com ( Register mail in the paytm.com site )

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 19, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Thane, Maharashtra

On 3 feb 2012 i tried to do the online topup of Rs. 112 on my Madhya Pradesh number [protected] from "paytm" online recharge web site. The amount got deducted from my credit card account but my number didnt get recharge. I would like paytm to cancel the transection from their end so that I get my money back. The transection id is 56648.

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 19, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Delhi

I always use to recharge my phone from paytm.
this time when i tried to recharge, money got deducted from my account and i got no balance in my phone.
This happens twice.. today
Orders numbers: 20342515, 20343265, 20343673, 20347437

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 19, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have checked your Order history on www.paytm.com. We request you to send us the bank statement in order to resolve this issue as early as possible.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

S

srimant

from Panipat, Haryana

Apr 29, 2012

i have recharged 444 against my phone [protected] on 29th april but it was failed as well as but the said money has been deducted from my account. pl do the needful earliest.
my order no. is[protected]

A

arunjessy

from Mumbai, Maharashtra

Jul 19, 2013

i do recharge throug paytm for dth . the customer recharge is failed . but not refund my amount to my account through net banking

D

DrVijayalakshmi

from Mumbai, Maharashtra

Apr 20, 2015

Sir, I went for online data card recharge of my Vodafone no. [protected] thru paytm for Rs 451 thru Indian bank net banking on 31.3 15. The paytm order is [protected] ref no.[protected]/3/15 20:32-Indian BankThough money was deducted from the bank account, the mobile recharge was unsuccessful and am still to get back the money. The second Vodafone data card recharge of Rs 451 by paytm was unsuccessfull.paytm [protected]/paytm/thru net banking ref no.[protected]/4/15 19:19- Indian Bank.I have a net loss of Rs 902 twice due to the online recharge. Kindly do the needful to get back the money.

A

ayush_cr7

from Surat, Gujarat

Jun 18, 2015

ORDER NUMBER :[protected]
DATE OF RECHARGE : 12 JAN 2015
COMAPANY HAD DEDUCTED MY 97 RS OF RECHARGE FOR INTERNET AND SHOWN SUCCESSFULL AT APPLICATION BUT I HAD NOT GOT REQUURED DATA.. PLEASE TAKE LEGAL ACTION.. THIS COMPANY HAVE NOT ANSWERED MINE ANY OF THE EMAIL ANSWERS.

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Address: North Delhi, Delhi

Dear Sir/Madam

My airtel mobile number is [protected] recharging to paytm online 23:10 hours and my bank a/c payment double debited pl z refund my one time payment fast,included Bank Statement(Oriental Bank of Commerce)
pl z find cyber receipt attachment and pl z confirmed me

Mr.Uday Singh Bhadauria

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 19, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: West Delhi, Delhi

I have tried to make a transaction on paytm.com they are into online shopping, which provides a platform to recharge mobile phone online. I have made an attempt to recharge my phone using my credit card, but my transaction got failed and my card was charged with Rs. 500. I have sent several email to paytm.com at [protected]@paytm.com, but I am yet to receive any revert from them. They have not mention any number on which customer can reach them in case of queries. I feel hopeless and cluesless about whom should I approach for my refund of Rs. 500. I am writtting to you with a big hope that you might help me raising my issue to the concerned person at paytm.com and help me get my refund. Following is the transaction number for reference.

Transaction Number:
[protected]

I am reachable at shiven.[protected]@gmail.com and my phone number is [protected].

Shiven Anand

Aug 13, 2020

Complaint marked as Resolved

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J

joliangela45

from New Delhi, Delhi

Dec 13, 2013

i am angela...i felt worst exprnce with paytm..i did rechge 4 my bf..he was shoutng n abusng me jst bcz i said him i had dne d recharge alrdy on ur no..but wen i cnfmed tat pay tm hvnt dne any rchge on his no i got like beatng my head to d walls n felt to disgustng..i want paytme to refnd my mony back othrwse i will go 2 d court .. my bf is a captain in army so he will 2 fght 4 d fraud u paytme did 2 me..fraud n cheat! ..how can u pple play with d sntmnts of inncnt pple?i want my 3000 bugz whch u fraud and disgsng pple took away.fraud and disgstng site on the web..pple dnt ever trust thez pple ever.

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Address: Unnao, Uttar Pradesh

Dear sir/mam,
I am Divakar Verma From Unnao. At 07/02/2010 i want to recharge my tata sky dth account online through www.paytm.com, my tata sky account no is [protected] in the name of mr. Shiv kumar verma , but due to internet faille or any other resign transaction is not completed but a amount of 250rs is deducted from my account whose a/c no is [protected] at Panjab national bank branch Unnao. The mode of payment is debit card of pnb bank, and transction no is POSP/10001001/[protected]/[protected] given by branch. but my dth tata sky a/c is not active then after waiting 5-6 hour we recharge our dth a/c by dealer of dth.
After this i called to tata sky hellpline no, they said to me for complain to our bank branch i did this my complain no in pnb bank is 57229277. Bank says that tata sky is received the payment but tata sky is still refuse that they doesn't receive the amount and they give me a request no that is 1-[protected], but still i doesn't receive my amount back.
Please help me.

Cyber Receipt Date:07/02/12 12:20:20 PM

___________________________________________________________________________

Transaction Details

___________________________________________________________________________

Account Number : [protected]

Transaction Date : 07/02/12

Transaction Amount : (INR)250.00

Transaction Type : DR

Transaction Description : POSP/10001001/[protected]/[protected]

_____________________________________________________________

Thanks
Divakar verma
mobile no - [protected]

Aug 13, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

Hi,

I have done a Recharge of Rs.200 for Airtel mobile number [protected] on 09th Feb 2012 through paytm.at that time the status is showing as payment failure but the amount has been dedited from my HDFC bank account number.
Till now i did n't get the amount refund back to my account. the payment transactions for the transaction is as below.

CCA12BGXR531-Avenues India Ltd Ref.No:[protected] Date 09/02/2012.

Please check and return back the amount of Rs.200/- ASAP.

Regards,
Ravindra Kumar

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 1, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.200 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

V

Vishwajeet Ranjan Mishra

from New Delhi, Delhi

Apr 25, 2012

Dear Sir/Madam,

I had made two recharges( one for Rs. 225/-Order No.[protected] and one for Rs. 1650/- Order No.[protected] on my mobile no. [protected] on 24th April 2012. Both the recharges showed successsful but my mobile was not recharged. I wrote mails as advised on PAYTM website but i did not received any response. Kindly Do the needful and make refund of both amounts.

Kind regards,

Vishwajeet Ranjan Mishra

alternate mob no. [protected]

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Address: Jaipur, Rajasthan

dear sir i have recharged of rupees 50 by means of www.paytm.com . but unfortunately my recharge was not successful and 50 rupees has been debited from my punjab national bank account. i mailed them many time but they did not returned my money .please take right action against paytm. this is the order number of my transaction no 19052591

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Mar 1, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

K

kalim l pathan

from Bardoli, Gujarat

Mar 3, 2012

my mob no [protected] no recharge

J

jitendra ramola

from Pune, Maharashtra

Mar 8, 2012

my no.[protected] has not been recharged .plz look into yhe matter

K

kiran.pagar83

from Jalalpur, Gujarat

May 7, 2012

my net banking balance is not Transferred to Bank .web site www.paytm.com

K

kiran.pagar83

from Jalalpur, Gujarat

May 7, 2012

my axis bank account balance debit www.pay tm.com

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Address: Pune, Maharashtra

My recharge was not done and payment was debited and paytm shows folliowing order status

=============================================================================
Your Order Summary
Order Number: 19316181
Order Date: 24-Feb-12 11:22:19
S.No.
1
2
3
4
5
Description
Recharge of Rs.124 for Uninor mobile number [protected]
Rs.50.0 coupon of Dominos (Coupon Code : PAYTM15)
Rs.85.0 coupon of Dominos (Coupon Code : ADV05)
Rs.100.0 coupon of Monginis (Coupon Code : ANHQ1 )
Rs.100.0 coupon of Mithaimate.com (Coupon Code : SPC100PAYTM)
Net Payment Received
Status
Recharge Success
Delivered
Delivered
Delivered
Delivered
Amount (Rs.)
124.00
0.0
0.0
0.0
0.0
Rs. 124.00
Payment Mode:
Rs.124.00 paid by Net Banking (Axis Bank). Your bank reference number is 33965150
Note : This payment may appear in your Bank statement as "Avenues India Ltd"
Customer Services
For any query, you may contact us at [protected]@paytm.com
Please do mention the Order Number if you wish to contact us for any issues related to this order.
Terms & Conditions
All purchases made on www.paytm.com (including your Order Number[protected] are bound by the Terms & Conditions provided
on our website at http://www.paytm.com/termsConditions.htm
This electronic receipt was generated on 24-Feb-12 11:38:04

Your Order Summary
Order Number: 19316181
Order Date: 24-Feb-12 11:22:19
S.No.
1
2
3
4
5
Description
Recharge of Rs.124 for Uninor mobile number [protected]
Rs.50.0 coupon of Dominos (Coupon Code : PAYTM15)
Rs.85.0 coupon of Dominos (Coupon Code : ADV05)
Rs.100.0 coupon of Monginis (Coupon Code : ANHQ1 )
Rs.100.0 coupon of Mithaimate.com (Coupon Code : SPC100PAYTM)
Net Payment Received
Status
Recharge Success
Delivered
Delivered
Delivered
Delivered
Amount (Rs.)
124.00
0.0
0.0
0.0
0.0
Rs. 124.00
Payment Mode:
Rs.124.00 paid by Net Banking (Axis Bank). Your bank reference number is 33965150
Note : This payment may appear in your Bank statement as "Avenues India Ltd"
Customer Services
For any query, you may contact us at [protected]@paytm.com
Please do mention the Order Number if you wish to contact us for any issues related to this order.
Terms & Conditions
All purchases made on www.paytm.com (including your Order Number[protected] are bound by the Terms & Conditions provided
on our website at http://www.paytm.com/termsConditions.htm
This electronic receipt was generated on 24-Feb-12 11:38:04

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Feb 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.124 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Bangalore, Karnataka

Today I have tried made PayTM money by using my sbi netbanking. But its showed an error message after the amount got deducted from the bank. Same thing happened second time aswell as I was trying to recharge my vodafone mobile.

So total 222+222 = 444 rupees got deducted from my sbi and its no where in PayTM. Please take an immediate action on this and revert the amount to sbi account, which I have used for these transactions. Please respond immediately. Even I have made emails multiple times to '[protected]@paytm.Com'. But till now I haven't got any acknowledgement regarding this.

My mobile number:* [protected]*
[protected][protected]-------
this is the response I have seen in the PayTM portal 'https:/Paytm.Zendesk.Com/Requests'

#[protected] fdbk:[rchf]:"today I tried made paytm money by using my sbi netbanking. But its showed an error message after the"

customer feedback

topic: recharge failed
user agent: mozilla/5.0 (windows nt 5.1) applewebkit/535.11 (khtml, like gecko) chrome/17.0.963.56 safari/535.11
browser: chrome
platform: not detected
user ip: 202.61.103.30

user name: sreedhara varma
email ID: [protected]@gmail.Com
account ID: [protected]
operator circle: tata docomo-karnataka
order no:
feedback message: today I tried made paytm money by using my sbi netbanking. But its showed an error message after the amount got deducted from the bank. Same thing happened second time aswell as I was trying to recharge my vodafone mobile. So total 222+222 = 444 rupees got deducted from my sbi and its no where in paytm. Please take an immediate action on this and revert the amount to sbi account, which I have used for these transactions. Please respond immediately.

My mobile number: [protected]
[protected]

previous order info:
account no: [protected]
last order no: 18925177 from vodafone-andhra pradesh
[protected][protected]

please do the needful immediately.

Thanks in-advance,
sreedhara varma
bangalore
[protected]

Aug 13, 2020

Complaint marked as Resolved

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A

ajamit

from Ratlam, Madhya Pradesh

Aug 31, 2011

PayTM.com — Twice recharge deduction for one recharge

For my one recharge, twice deduction of money was took place as I recharged from paytm.com
My order no is 4336160. And recharge was of Rs 299 which was deducted twice from my account.

Please return my extra deduction.

A

ajamit

from Ratlam, Madhya Pradesh

Aug 31, 2011

I am extremely angry, due to my extra deduction on one recharge.

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Feb 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Dakshina Kannada, Karnataka

Hi,

I had transferred some fund from my ‘Paytm Cash Account’ to my Bank Account on 12th Feb. Please find the details below:

Date Order No. Details Paytm Cash (Rs)
2/12/2012 15:21 17851039 Transferred to Bank 296

But, till date the amount has not been credited back to my Bank Account. Neither have I got the Transfer Details from Paytm (as claimed in their FAQ) so I could contact the Bank about the same.

I have send frequent e-mails to the Paytm Customer Care but there is no reply from there end.

Kindly look into it on urgent basis.

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Feb 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Dakshina Kannada, Karnataka

Hi,

I had recharged my BSNL Karnataka Number via ‘Paytm’ and paid the required amount of Rs.100 via my ICICI New Banking Account.

The status of the Recharge in my Paytm login has been shown as Successful but I have not received the recharge amount on my Mobile.

The Order Number for the Recharge is 18339973.

I had send frequent e-mails to the paytm customer care but there was no reply from there side.

Please look into the issue and retrieve with the details on urgent basis.

Thanks.

Aug 13, 2020

Complaint marked as Resolved

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Feb 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Amount of Rs.100 has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://vimeo.com/33272839 for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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dear sir,
i had recharged my airtel mobile number with an amount of 50 and the amount was deducted from my axis bank account but mobile number is not recharged .till now the amount is neither refunded to my bank account nor to my paytm cash balance.please tell me what to do now

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PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Feb 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

G

ghugtaylrs

from New Delhi, Delhi

Apr 1, 2012

I have make online recharge on 28.03.2012 for my MTNL Dophin prepaid Mobile number with Rs. 200/-. Now 5 days have past but the recharge is not yet made by MTNL. My SBI Account is debited (Mobile No. [protected] transaction ID No.[protected]. Still I have not receive any top up or amount abck. Request you to kindly recover my Rs. 200/- from MTNL immediately. Regards.

A

amarprakash

from Patna, Bihar

Apr 13, 2012

My paytm account was not been credited after transfering money from my SB a/c. Payment id is[protected] dtd 09/04/2012 trough icici bank.Pl. look into the matter and do the needful as earliest.Amar Prakash.

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Price Talktime Validity Description 48 24 365 days Local R-R Calls50p/m.
Local R-Others Calls- 60p/m ,STD R-R Calls- 50p/m ,STD R-Others Calls- 60p/mHi,

I got a sms saying you have recharged Rs 48, but when i check my account
balance it shows Rs 0.10 only. I was expecting Rs 24 to be credited with
365 Validity. Instead i see R to R 1000 min has been credited. I am
interested in R to R free local calls. I was not looking for validity for 365
days and Rs 24 talk time.

Please find the screen shot attached for reference. which is showing the wrong information on recharge denominations.

When I contacted I got this response as below:
Your request (#[protected] has been deemed solved.

To review, comment and reopen the request, follow the link below:
http://paytm.zendesk.com/tickets/[protected]

Aditya, Feb 03 18:03 (IST):
Dear Guna ,

We regret the inconvenience caused to you.

We would like to share with you that the amount of talk time or any other benefit that you may receive for a particular recharge value is controlled entirely by <Reliance GSM>.

We recommend that you contact <Reliance GSMr> Customer Care to confirm the benefits associated with your requested recharge value.

Best Regards,
Aditya
[protected]@paytm.com

Thanks,
Guna

Aug 13, 2020

Complaint marked as Resolved

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I recharged my mobile no- [protected] ( Reliance GSM- Kolkata) from Paytm.com of Rs 1002. I got an SMS from reliance that recharge could not processed. I wrote many mails to Paytm regarding this but they are not replying till now.I have made order on 1st Feb 2012 my order id[protected] and Mob- [protected] and bank transaction id is 139423. Please help me in this regard as this company looks like fraud as they do not have any customer care no and physical address. I have cheated by this site. Please help as I have lost huge amount.

Regards,
Sudhir
[protected]

Aug 13, 2020

Complaint marked as Resolved

View replies

G

goswamidibyajyoti

from Port Blair, Andaman and Nicobar Islands

Feb 10, 2012

I recharged my vodafone mobile on 08/02/2012 but its recharge failed.order no[protected] Rs.50 debited from my account on same day.but till date i have not received my money . so pls refund me the amount.

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Feb 10, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

It may take few working days for the refund to reflect in your bank account but the actual number of days that the bank may take to reflect the refund in your account may vary from bank to bank and is beyond our control.

In case of any delay in receiving the refund amount, we would suggest that you get in touch with your bank.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also know more about our refund process by clicking this link: http://vimeo.com/33272713 refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Coimbatore, Tamil Nadu

paytm id: [protected]

Bill no :8523609

I have given a request for my mobile [protected] on 10.11.11 .the amount has been deducted from my account But the recharge was Failed. Paytm has'nt Refund the amount Yet.

Aug 13, 2020

Complaint marked as Resolved

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H

habeeb.svg

from Chennai, Tamil Nadu

Jan 25, 2012

I have done a rechare request through paytm.com on 16.11.11 to the number [protected]. the recharge was not received But money has been debitted from my account.
Id: [protected]
product number:9002749

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Jan 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

We have checked your Order history on www.paytm.com. We request you to send us the bank statement in order to resolve this issue as early as possible.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.

Best Regards,
Paytm Customer Care
[protected]@paytm.com

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Jan 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an

email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your

issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your

recharge. That’s our promise!

We have already completed the refund process of Rs. 50 from Paytm side for our Order Number 9135957.

Remember, if you do not see this balance in your bank account yet, it is because your bank

does not reflect this refund instantly. You could check with them on time it takes for such

refunds to show up.

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may

also know more about our refund process by clicking this link: http://vimeo.com/33272713

Best Regards,
Paytm Customer Care
[protected]@paytm.com

B

babaly2008

from Vapi, Gujarat

Feb 20, 2012

dear sir
i have recharge my mobno-[protected] .rup-49
payment is succesful but my mobile is not recharged .refno[protected] & order no.18829877

A

aurobindo sahu

Apr 4, 2012

i do not get my money return

P

pvisw98

from Mumbai, Maharashtra

Jun 8, 2013

dear sir
i have recharge my Data card - [protected] .rup-49
payment is succesful but my data card is not recharged .refno[protected]IGJ0754250 TRANSFER TO [protected] PAYTM MOBILE SOLUTIONS & order no.[protected]

P

pvisw98

from Mumbai, Maharashtra

Jun 8, 2013

dear sir
i have recharge my Data card - [protected] .
[protected]
Reliance Netconnect+ # [protected]
₹350 Payment in progress )
rup-49
payment is succesful but my data card is not recharged .refno[protected]IGJ0754250 TRANSFER TO [protected] PAYTM MOBILE SOLUTIONS & order no.[protected].

please refund ASAP.

H

hamdard

from New Delhi, Delhi

May 23, 2016

Paytm — Without Recharge Deduct my Balance

Dear sir, mere mobile no [protected] me recharge nahi hua hai aur account me se 20 rs didect ho gaye hain please refund the amount. DC Transaction no. [protected] amount 20 Rupees order no.[protected]

Recharge incomplete - Comment #2415489 - Image #0

G

gmehra1986

from Mumbai, Maharashtra

May 23, 2016

Paytm — recharge order didn't placed

I recharged my number through pay tm yesterday but still that recharge is not done even paytm not responding me.I beard financial loss because of this by quoting high call rates.

Recharge incomplete - Comment #2415621 - Image #0

Recharge incomplete - Comment #2415621 - Image #1

Recharge incomplete - Comment #2415621 - Image #2

Recharge incomplete - Comment #2415621 - Image #3

R

ram shankhwar

from Mumbai, Maharashtra

May 23, 2016

Paytm — Non created of amount/no refund of amount of mob 7599056245

I have rechared my mob [protected] for rs 251/- vide ref no [protected] on 16 april 2015 through paytm for net pack but no amount created/activate of account till date. You are requested to solve the problems at the earliest.

C

clownface

from Delhi, Delhi

May 23, 2016

Paytm — remove my number

My Name is Sumit Sharma Someone Registered My Reliance Mobile number - [protected] on paytm without my concern. So please remove this From Your Database its an humble request.

K

Kapil indu.

from Bardoli, Gujarat

May 23, 2016

Paytm — recharge not done please return money

6recharge the mobile number [protected] but its not done plz return money my order no[protected] &[protected]

R

rajat pandit

from Mumbai, Maharashtra

Jun 13, 2016

payment done but product not received

Sir i have done online shopping from paytm but my product is not delivered to me as i have done online payment .its more than one moth i have ordered but my product not recieved. My order number is[protected]

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Address: Mumbai City, Maharashtra

SIR,
I HAVE TRIED TO ONLINE RECHARGE OF RS. 750 ON MY MOBILE NO. [protected] FROM PAYTM WEBSITE ON 09.12.2011 AT 10.00 P.M.THE AMOUNT WAS PAID THROUGH MY VISA CREDIT CARD OF ANDHRA BANK. THE PAYTM ORDER NO. IS 14124561. HOWEVER THE SAID RECHARGE WAS NOT COMPLETED AND THE MONEY IS STILL PENDING WITH PAYTM WEBSITE. THEREAFTER I HAVE TRIED 10-12 TIMES TO RECHARGE MY MOBILE BUT THE RECHARGE WAS UNSUCCESSFUL.
I THEREFORE REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND GUIDE THE PAYTM WEBSITE EITHER TO RETURN MY MONEY WHICH I HAVE TRIED TO ONLINE RECHARGE OR GET MY MOBILE RECHARGE OF RS. 750/- AT THE EARLIEST

MR SUVIDYA RAMDHARNE
[protected], [protected]
EMAIL- [protected]@gmail.com

Aug 13, 2020

Complaint marked as Resolved

View replies

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Jan 27, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also watch our videos for more information: http://vimeo.com/33272839

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Bangalore, Karnataka

sir on 3jan2012 i have recharged to mtsblaze of rs 698 through the paytm website from my savingsbank a/c netbanking the status of recharge is failure and also the amount is debited from my a/c the order numder 13450211 so enquire and credit ma amount

Aug 13, 2020

Complaint marked as Resolved

View replies

PayTM Mobile Solutions Customer Care

from Delhi, Delhi

Jan 14, 2012

Verified Support

Dear Customer,

We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.

Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also watch our videos for more information: http://vimeo.com/33272839

Best Regards,
Paytm Customer Care
[protected]@paytm.com

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Address: Mumbai City, Maharashtra

my airtel digital TV recharge was not done but payment debit from my hdfc bank account pls help my order number is 13419583
my bank reference number was [protected]
pls help me on that matter

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M

Mohan Kr Gupta

Apr 21, 2013

Name- Mohan Kumar Gupta
VC No. [protected]
I rechaged my dis tv from paytam for Rs 250 from my sbi credit card, the amount deducted from my account but my dis tv didn't rechage till now while i had rechaged it on 21/04/2013 early mornig.
My order id is RO197WP1312984. Please take action shortly otherwise cancel my order & return my money back. It is second time when i m facing this type of problem. Due to this type of problem last time i had paid a fine to dis tv for being late.

M

Mohan Kr Gupta

Apr 21, 2013

Name- Mohan Kumar Gupta
VC No. [protected]
I rechaged my dis tv from paytam for Rs 250 from my sbi credit card, the amount deducted from my account but my dis tv didn't rechage till now while i had rechaged it on 21/04/2013 early mornig.[protected]
My order id is RO197WP1312984. Please[protected]take action shortly otherwise cancel my order & return my money back. It is second time when i m facing this type of problem. Due to this type of problem last time i had paid a fine to dis tv for being late.

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