PayTM Mobile Solutions Complaints & Reviews

SIR,
AS YOU CAN SEE THE ASSURANCE GIVEN BELOW, BUT AMOUNT OF RS.400, AFTER 15 DAYS, HAS NOT BEEN REFUNDED TO MY SBI ACCOUNT. KINDLY LOOK INTO THE MATTER AND RESOLVE IT AS EARLY AS POSSIBLE. PLEASE INFORM ME VIA MY E-MAIL. THANK YOU.
Ankita Chauhan, Mar 03 11:53 (IST):
Dear Customer,

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Amount of has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

To know more about Paytm Cash you may visit http://www.paytm.com/what-is-paytm-cash.html

Should you require any other assistance, please do let us know.

Regards,
Ankita Chauhan

On 29/02/2012 I logged onto http://www.paytm.com/ to make below two recharges:
Order#19965187 on 29-Feb-12 18:27:34
Order#19966285 on 29-Feb-12 18:35:14

However, as they both failed, the company promised to refund it as Paytm cash which was done only for one of the orders and am still awaiting refund for the other.

Communicating with the company has been a painful experience for me. Instead of their 'promise' of 24x7 support, the only point of contact is their email id ([protected]@paytm.com) that seems to reply like a robot set to answer. Refer below email communication for details:

From: Paytm [mailto:[protected]@paytm.com]
Sent: 12 March 2012 16:51
To: [protected]@gmail.com
Subject: Re: [#[protected]] Discrepancy in Paytm Cash Balance

Dear Customer,

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Amount has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Paytm Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please do let us know.

Best Regards,
Team Paytm
[protected]@paytm.com
On March 12 @ 04:38 PM, Sumod Malayil<[protected]@gmail.com> wrote:Hello Paytm Team,

I am utterly disappointed with the Paytm support and now doubt my trust in Paytm.
I have mailed repeatedly explaining the issue that is faced. Request your immediate action.
Also let me know if i can reach out to any alternate contact (email or phone).

Regards,
Sumod Malayil

On Mon, Mar 12, 2012 at 12:31 PM, Paytm <[protected]@paytm.com> wrote:
Dear Customer,

We regret that your recharge request on Paytm was unsuccessful. This recharge failed because of a temporary technical error at operator end.

Amount has been refunded to your Paytm Cash balance. The Paytm Cash can be used for your next recharge or any other order at Paytm.com.

You always have the option to transfer Payt m Cash to same credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.


You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please do let us know.

Best Regards,
Team Paytm
[protected]@paytm.com


On March 12 @ 12:28 PM, Sumod Malayil<[protected]@gmail.com> wrote:Hello Paytm Team,

Please read through my earlier stated query. You have not answered it yet.
In simpler words, Rs 125 (of either Order No 19966285 or[protected] has not been refunded to my account and is missing at present.

Please validate w.r.t below screen shot:


Summing up P aytm Cash transactions: +125 +34 +125 -125 = Rs.159.00
Paytm Cash Balance = Rs.34.00
MIssing amount = 159 - 34 = Rs.125.00

Please call me at below contact if any further details or clarification is required.

Regards,
Sumod Malayil


On Mon, Mar 12, 2012 at 10:50 AM, Paytm <[protected]@paytm.com> wrote:
Hey,

Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.

Please note: If your recharge fails on paytm.com your money gets refunded directly in to your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.

You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" pag e and click on Initiate Transfer.

You may also watch our videos for more information: http://vimeo.com/paytm/videos

Should you require any other assistance, please do let us know.

Best Regards,
Team Paytm
[protected]@paytm.com

On March 12 @ 02:23 AM, Sumod Malayil<[protected]@gmail.com> wrote:Hello,< /div>


This is with respect to below Order Nos:
19965187
19966285
19967169

As these recharges failed a sum of Rs.284 was to be ideally present in my Paytm cash balance.
I made an order of Rs. 125 today (Order No#[protected] which should land me with Rs.159 in my Paytm cash balance; however, my Paytm Cash Balance states I have Rs.34 only.

Can you please look in to this?

Refer below screen capture for more details:


Regards,
Sumod Malayil

I loaded my Paytm account with 700 rupees and there is still 456 rs remaining in it. But whenever I'm trying to recharge my number using PayTM cash I'm getting this error " Due to some security reason your account has been blocked. Please contact with Paytm Team. [protected]@paytm.com " I have contacted Paytm but they are not responding. So I want my money back.

i hav recharge an datacard for rs 950 on 6th march but its failed i hav requested for refund but since there is no response i hav already contacted the paytm care too..no response
datacard number:[protected]
Your Order Summary
Order Number: 20727667
Order Date: 06-Mar-12 11:58:21
Payment Mode:
Rs.950.00 paid by Debit Card (404322). Your bank reference number is 007065

pls provide solution

My Mobile will not recharge on 11/03/2012 of RS 50 against order no 21529289

Amount was deducted form my bank account but it will show Awaiting Bank Response


Kindly Confirm the status otherwise Refund(or) recharge My amount.

Manish K Rajput

[protected]@yahoo.co.in

dear sir,

I have done online recharge my data card no.[protected] photon plus amount Rs.2501 by debit card o[censored]CO Bank through www.paytm.com on the dated 25.02.12 but recharge failed order no.19512989, after that I have given bank transfer in the same date but till date refund amount yet not shown into my bank a/c.

From Sanjoy Majumder, Mobile no.[protected]
e-mail- chumki.m.[protected]@gmail.com ( Register mail in the paytm.com site )

On 3 feb 2012 i tried to do the online topup of Rs. 112 on my Madhya Pradesh number [protected] from "paytm" online recharge web site. The amount got deducted from my credit card account but my number didnt get recharge. I would like paytm to cancel the transection from their end so that I get my money back. The transection id is 56648.

I always use to recharge my phone from paytm.
this time when i tried to recharge, money got deducted from my account and i got no balance in my phone.
This happens twice.. today
Orders numbers: 20342515, 20343265, 20343673, 20347437

Dear Sir/Madam

My airtel mobile number is [protected] recharging to paytm online 23:10 hours and my bank a/c payment double debited pl z refund my one time payment fast,included Bank Statement(Oriental Bank of Commerce)
pl z find cyber receipt attachment and pl z confirmed me

Mr.Uday Singh Bhadauria

I have tried to make a transaction on paytm.com they are into online shopping, which provides a platform to recharge mobile phone online. I have made an attempt to recharge my phone using my credit card, but my transaction got failed and my card was charged with Rs. 500. I have sent several email to paytm.com at [protected]@paytm.com, but I am yet to receive any revert from them. They have not mention any number on which customer can reach them in case of queries. I feel hopeless and cluesless about whom should I approach for my refund of Rs. 500. I am writtting to you with a big hope that you might help me raising my issue to the concerned person at paytm.com and help me get my refund. Following is the transaction number for reference.

Transaction Number:
[protected]

I am reachable at shiven.[protected]@gmail.com and my phone number is [protected].

Shiven Anand

Dear sir/mam,
I am Divakar Verma From Unnao. At 07/02/2010 i want to recharge my tata sky dth account online through www.paytm.com, my tata sky account no is [protected] in the name of mr. Shiv kumar verma , but due to internet faille or any other resign transaction is not completed but a amount of 250rs is deducted from my account whose a/c no is [protected] at Panjab national bank branch Unnao. The mode of payment is debit card of pnb bank, and transction no is POSP/10001001/[protected]/[protected] given by branch. but my dth tata sky a/c is not active then after waiting 5-6 hour we recharge our dth a/c by dealer of dth.
After this i called to tata sky hellpline no, they said to me for complain to our bank branch i did this my complain no in pnb bank is 57229277. Bank says that tata sky is received the payment but tata sky is still refuse that they doesn't receive the amount and they give me a request no that is 1-[protected], but still i doesn't receive my amount back.
Please help me.





Cyber Receipt Date:07/02/12 12:20:20 PM




___________________________________________________________________________



Transaction Details

___________________________________________________________________________



Account Number : [protected]

Transaction Date : 07/02/12

Transaction Amount : (INR)250.00

Transaction Type : DR

Transaction Description : POSP/10001001/[protected]/[protected]








_____________________________________________________________

Thanks
Divakar verma
mobile no - [protected]

Hi,

I have done a Recharge of Rs.200 for Airtel mobile number [protected] on 09th Feb 2012 through paytm.at that time the status is showing as payment failure but the amount has been dedited from my HDFC bank account number.
Till now i did n't get the amount refund back to my account. the payment transactions for the transaction is as below.

CCA12BGXR531-Avenues India Ltd Ref.No:[protected] Date 09/02/2012.

Please check and return back the amount of Rs.200/- ASAP.

Regards,
Ravindra Kumar

dear sir i have recharged of rupees 50 by means of www.paytm.com . but unfortunately my recharge was not successful and 50 rupees has been debited from my punjab national bank account. i mailed them many time but they did not returned my money .please take right action against paytm. this is the order number of my transaction no 19052591

My recharge was not done and payment was debited and paytm shows folliowing order status


=============================================================================
Your Order Summary
Order Number: 19316181
Order Date: 24-Feb-12 11:22:19
S.No.
1
2
3
4
5
Description
Recharge of Rs.124 for Uninor mobile number [protected]
Rs.50.0 coupon of Dominos (Coupon Code : PAYTM15)
Rs.85.0 coupon of Dominos (Coupon Code : ADV05)
Rs.100.0 coupon of Monginis (Coupon Code : ANHQ1 )
Rs.100.0 coupon of Mithaimate.com (Coupon Code : SPC100PAYTM)
Net Payment Received
Status
Recharge Success
Delivered
Delivered
Delivered
Delivered
Amount (Rs.)
124.00
0.0
0.0
0.0
0.0
Rs. 124.00
Payment Mode:
Rs.124.00 paid by Net Banking (Axis Bank). Your bank reference number is 33965150
Note : This payment may appear in your Bank statement as "Avenues India Ltd"
Customer Services
For any query, you may contact us at [protected]@paytm.com
Please do mention the Order Number if you wish to contact us for any issues related to this order.
Terms & Conditions
All purchases made on www.paytm.com (including your Order Number[protected] are bound by the Terms & Conditions provided
on our website at http://www.paytm.com/termsConditions.htm
This electronic receipt was generated on 24-Feb-12 11:38:04









Your Order Summary
Order Number: 19316181
Order Date: 24-Feb-12 11:22:19
S.No.
1
2
3
4
5
Description
Recharge of Rs.124 for Uninor mobile number [protected]
Rs.50.0 coupon of Dominos (Coupon Code : PAYTM15)
Rs.85.0 coupon of Dominos (Coupon Code : ADV05)
Rs.100.0 coupon of Monginis (Coupon Code : ANHQ1 )
Rs.100.0 coupon of Mithaimate.com (Coupon Code : SPC100PAYTM)
Net Payment Received
Status
Recharge Success
Delivered
Delivered
Delivered
Delivered
Amount (Rs.)
124.00
0.0
0.0
0.0
0.0
Rs. 124.00
Payment Mode:
Rs.124.00 paid by Net Banking (Axis Bank). Your bank reference number is 33965150
Note : This payment may appear in your Bank statement as "Avenues India Ltd"
Customer Services
For any query, you may contact us at [protected]@paytm.com
Please do mention the Order Number if you wish to contact us for any issues related to this order.
Terms & Conditions
All purchases made on www.paytm.com (including your Order Number[protected] are bound by the Terms & Conditions provided
on our website at http://www.paytm.com/termsConditions.htm
This electronic receipt was generated on 24-Feb-12 11:38:04

Today I have tried made PayTM money by using my sbi netbanking. But its showed an error message after the amount got deducted from the bank. Same thing happened second time aswell as I was trying to recharge my vodafone mobile.

So total 222+222 = 444 rupees got deducted from my sbi and its no where in PayTM. Please take an immediate action on this and revert the amount to sbi account, which I have used for these transactions. Please respond immediately. Even I have made emails multiple times to '[protected]@paytm.Com'. But till now I haven't got any acknowledgement regarding this.

My mobile number:* [protected]*
[protected][protected]-------
this is the response I have seen in the PayTM portal 'https:/Paytm.Zendesk.Com/Requests'

#[protected] fdbk:[rchf]:"today I tried made paytm money by using my sbi netbanking. But its showed an error message after the"

customer feedback

topic: recharge failed
user agent: mozilla/5.0 (windows nt 5.1) applewebkit/535.11 (khtml, like gecko) chrome/17.0.963.56 safari/535.11
browser: chrome
platform: not detected
user ip: 202.61.103.30

user name: sreedhara varma
email ID: [protected]@gmail.Com
account ID: [protected]
operator circle: tata docomo-karnataka
order no:
feedback message: today I tried made paytm money by using my sbi netbanking. But its showed an error message after the amount got deducted from the bank. Same thing happened second time aswell as I was trying to recharge my vodafone mobile. So total 222+222 = 444 rupees got deducted from my sbi and its no where in paytm. Please take an immediate action on this and revert the amount to sbi account, which I have used for these transactions. Please respond immediately.

My mobile number: [protected]
[protected]

previous order info:
account no: [protected]
last order no: 18925177 from vodafone-andhra pradesh
[protected][protected]

please do the needful immediately.

Thanks in-advance,
sreedhara varma
bangalore
[protected]

Hi,

I had transferred some fund from my ‘Paytm Cash Account’ to my Bank Account on 12th Feb. Please find the details below:

Date Order No. Details Paytm Cash (Rs)
2/12/2012 15:21 17851039 Transferred to Bank 296

But, till date the amount has not been credited back to my Bank Account. Neither have I got the Transfer Details from Paytm (as claimed in their FAQ) so I could contact the Bank about the same.

I have send frequent e-mails to the Paytm Customer Care but there is no reply from there end.

Kindly look into it on urgent basis.

Hi,

I had recharged my BSNL Karnataka Number via ‘Paytm’ and paid the required amount of Rs.100 via my ICICI New Banking Account.

The status of the Recharge in my Paytm login has been shown as Successful but I have not received the recharge amount on my Mobile.

The Order Number for the Recharge is 18339973.

I had send frequent e-mails to the paytm customer care but there was no reply from there side.

Please look into the issue and retrieve with the details on urgent basis.

Thanks.

dear sir,
i had recharged my airtel mobile number with an amount of 50 and the amount was deducted from my axis bank account but mobile number is not recharged .till now the amount is neither refunded to my bank account nor to my paytm cash balance.please tell me what to do now

Price Talktime Validity Description 48 24 365 days Local R-R Calls50p/m.
Local R-Others Calls- 60p/m ,STD R-R Calls- 50p/m ,STD R-Others Calls- 60p/mHi,

I got a sms saying you have recharged Rs 48, but when i check my account
balance it shows Rs 0.10 only. I was expecting Rs 24 to be credited with
365 Validity. Instead i see R to R 1000 min has been credited. I am
interested in R to R free local calls. I was not looking for validity for 365
days and Rs 24 talk time.

Please find the screen shot attached for reference. which is showing the wrong information on recharge denominations.

When I contacted I got this response as below:
Your request (#[protected] has been deemed solved.

To review, comment and reopen the request, follow the link below:
http://paytm.zendesk.com/tickets/[protected]




Aditya, Feb 03 18:03 (IST):
Dear Guna ,

We regret the inconvenience caused to you.

We would like to share with you that the amount of talk time or any other benefit that you may receive for a particular recharge value is controlled entirely by <Reliance GSM>.

We recommend that you contact <Reliance GSMr> Customer Care to confirm the benefits associated with your requested recharge value.

Best Regards,
Aditya
[protected]@paytm.com

Thanks,
Guna

I recharged my mobile no- [protected] ( Reliance GSM- Kolkata) from Paytm.com of Rs 1002. I got an SMS from reliance that recharge could not processed. I wrote many mails to Paytm regarding this but they are not replying till now.I have made order on 1st Feb 2012 my order id[protected] and Mob- [protected] and bank transaction id is 139423. Please help me in this regard as this company looks like fraud as they do not have any customer care no and physical address. I have cheated by this site. Please help as I have lost huge amount.

Regards,
Sudhir
[protected]