Timesdeal.com given one offer,i.e, pay RS.50 get RS.100 recharge via paytm.com....i ordered one and detected Rs.50(paid via SBI netbanking Ref.no:IGA5877939)..i am new to paytm.com..so i registered as new account..when i used the promo code given by timesdeal.com on paytm.com...they detected money and i got reply mail (i.e, successfully recharged)..but still i not got any recharge from paytm.com..so i reply'ed to <[protected]@paytm.com>,they reply'ed me as"we will reactivate the same promo code to use it again"...so i once again recharged using same promo code,but its saying"Sorry,check your coupon"....so once again i reply'ed to <[protected]@paytm.com>,they reply'ed me as"As per our records, this promocode has already been used by some other user."...totally 3 days gone...still i not got recharge...please help me sir/madam
i used this mobile no:[protected] for recharge
my email id:[protected]@gmail.com
please contact me on:[protected]
i attatached the netbanking payment proof and relay message from <[protected]@paytm.com> proof...
Note:promo code is hided for security reason..if you need means i am read to send....
Aug 13, 2020
Complaint marked as Resolved
We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Please let us know the mobile number and the recharge amount that you had tried on Paytm.com and mail it to [protected]@paytm.com so that we can check the details of your transaction and resolve your query.
Should you require any other assistance, please send us a mail at [protected]@paytm.com. You may also refer our online help videos at http://www.paytm.com/faq.htm for more details on our refund process.
Best Regards,
Paytm Customer Care
[protected]@paytm.com