[Resolved] Reliance Communications Ltd — Postpaid to prepaid connection transfer issues | |||
Dear Sir, Almost more than a year back , I have purchased a reliance Data Card with postpaid connection scheme. I have used that service arround 8 months with timely payment of all billing cycle. Now after arround 8 months o[censored]sage I had placed a request to one of thier franchise to convert the post paid to pre paid service with complete extra setllement charges paid. There was only few teleconic followups from customer care who were insisting me to remain in post paid scheme for which i have not agreed. On next month billing i have recieved a reliance post paid connection (same scheme) amount credited. I went for an Inquiry to the franchise where they admit the delay but not responding to the mistake which has now happened through thier system. On that note itself I have placed the request of termination of connection. Several calls they have made where i have given complete explaination that the mistake is not from my end. Last week i have purchased a pre paid data card connection on the same billing address with the same franchise vendor of reliance. till date i am not facing any service issue. But today I have a recieved a call from +[protected] Akansha Chauhan legal department from Reliance for paying amount of Rs 1325 /- outstanding for the previuos data card connection. I feel this is completely rediculous from thier part of providing selling thier services by not keeping any track and uncessary harassing the customer on thier faults I will be collecting all the proofs and will be submitting upon request. kindly suggest & help me to resove this case Regards, Abhinav Verma Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
26 Comments | |||
Comments
reliance com — prepaid to Postpaid
I want to conversed my prepaid phone service to postpaid.I sumited cheque no 696874 HDFC behaf on B.W Credits 40,Sahgna Enclave Panchsheel Park New Delhi -110017 of Rs/- 250
When executive come my home he asked me lot of document like DL / Passport / PAN Card but I have only Voter ID card.
Executive mobile no- [protected]
reliance Con no- [protected]
Pls Reply
my no- [protected]
[protected]@indiabulls.com
my land no.[protected]. bill bal.amt.108/- ur payment colaction point narnaul per payment lena se mana kiya
kindly deactivate my unwanted cricket alerts on [protected], mandira dey, guwahati
Dear Customer,
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.
Cheers,
RCOMcare
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Add on card - postpaid — non issue of Post paid card
I approached Viewpoint Infocom situated at Vasai East at 2.00 PM for an add on sim card with my No.[protected]. He asked for documents, my photograph and Rs.500/-. I immediately provided all the above. After receiving the money the person on the counter told me that I would get the card only at 6.00PM which would be delivered at home. I then demanded a receipt for the payment. They gave me a hand written receipt without any seal or stamp on a plain paper. When they did not turn up till 6.15PM I again visited the webworld.. I was advised that the card would be delivered at 9.00Pm. Now I demanded for a printed bill on which I was given a Tax invoice for Activation charges for Rs.250. and they told me the balance would be computerised bill which will be given with the care. Now it is 9.30, I have neither received the care nor are the phones given on the Tax invoice are reachable.I have been using the reliance phone since the DAPO offer and the services were good. but the new out lets spoil your image. This may kindly be looked into.
V.P.Muralidharan.