Sir,
On 21-Aug-2016, I placed an order for a Coolpad Note 3 lite (black 16 GB) mobile phone, received it on dtd 25 Aug’2016 and however, within 10-12 days, there was some problem in working of this cell phone and when i was approached towards your authorized service centre situated at Shri Ram Neo Tech, Dadar. Mumbai, it has been declared by your authorized person on dated 7th September’2016 that there have a main board problem and hence required to be sent to Delhi for repairing purpose and would get return it within 15 days.
Its regret to write here you that, till date neither I have received my cell nor been replaced by anymore by your Authorized person. Moreover, they required to avail another 15-20 days for further process for repair, being reasons of non availability of parts.
Meanwhile I’ve called for further assistance in regards to refurbish to your Customer Service center on [protected] (against my tracking ID JS[protected]), but, they have reposed me in same manner.
As you must aware in that, it’s an absolute the breach of contract hence I’m entitled to have same with prompt repaired/replaced without any delay.
Therefore, you are requested to arrange for any replacement of my cell phone on Most Priority without further delay, else, reimburse all of the cost paid by me.
Looking forward for early reply.
