Coolpad India Complaints & Reviews

I have submitted my coolpad dazen 1 for reparing in janakpuri, delhi service center on 9th of may. Now its more than 2 month but till now i dont get my mobile, i have visited service centre frequintly but i got only one answer that the part isnunavailable. My phone was in warrnty but now it will be in out of warrnty who is responsible for this two month warranty and the problem which i m suffering without having mobile. My jibsheet no is js [protected]. Plz help me to get out of this problem...

My phobe is not repaired by the service centre since 4 weeks... I need to know how they are servicing... And providing facilities for their customers... I they don't able to repair it then replace it by new one...
Service centre...
Touch - nehru place
204 scnd floor building no. 78 guru amar das bhavan, nehru place new delhi-110019
Customer care no.. [protected]...
Plz help...
My contact no...[protected]

I have purchased Dazen 1 4G through Snap deal. My invoice Number is S[protected]/94046 dated 14.11.2015.
I am sorry to inform you that my Dazen 1 is not working properly and main problem is over heating and finger sensor is also not working. When ever I put it for charging phone overheated and feels like a ball of fire.

Dear sir,
this is my humble request for your company. don't do cheap work in india.
First of fall i would like to thanks coolpad company for lunched this coolpad android phone in india.
Lets come to the point
i brought my coolpad note 3 from amazon.in this is my first android phone. everything is better then other android phone. i used this phone since last six month but after that display is not working properly so i want to coolpad service jaipur (the one touch ) and there i submitted my coolpaid note 3 phone (name bablu sharma, job sheet no: js[protected]) date[protected]
(rajasthan-
Touch
Hcl infosystems ltd,

102 city centre, sansar chand road, 1st floor jaipur, rajasthan-302001, contact number:[protected], 0141 – 6590408).

After one week i called to the service centre at jaipur.they told me that ''sir, present time coolpad display part not available at our service centre and we already order your part to the company. we will get the part in one week.after one week i again called to the ''coolpad service centre jaipur'' now this time again they told me same word like last time conversation.

So i called to coolpad customer care ([protected]). i talked to the senior customer care executive. he told me that i saw your parts status in my system. your parts will be delivery in 2-3 days. you will be get your phone around date 30-jun-2016. after 30-jun-2016 and i again called to the coolpad service centre jaipur.he told me ''your coolpad display part will be not available around 15 days. blank...
Now i cool down myself i again called to the coolpad customer care ([protected]) customer care executive told me that ''your part is not available right now at service centre and wait 5-6 days''.
This is my world-est. worst service experience.
Now me and my coolpad note 3 is depend on ''lord'' mood situation.(so funny) dear lord please listen my prey.
Do your work and please provide coolpad note 3 display part to the service centre as soon as possible. present day everyone know that the value of a phone. everything is depend on the phone its a parts of our body. this is a necessary of a human life. think about it.i am waiting my phone around 15 days.there is no solution's.
Don’t break customer expectation
Lets i hope to god
Bablu sharma (jaipur)
[protected]
[protected]

I purchased coolpad note 3 lite from amazon. I received damaged mobile the mobile was making noise while vibrating, Another problem I faced after 3 months was the mobile was not getting charged. I went to customer care for repairing they told me to pay 1350 for repairing. The mobile in still under wattenty period it is just 3 months old. Coolpad is not ready to reply to my emails. See below attached email screen shots.

Hi All,

Please dont buy any product of coolpad..as worst experaince i had with coolpad service center..after 2 month mobile is in repairing status...given for Screen repacement they charged 8200/- JOB sheet no is JS[protected] . u can check also with coolpad..Bad service i can say... always comes with new excuse bo coordination with customer care & Service center... even sent lots of MAil also..

see the trail mail.

Classification: Public
Please resolve now as per your instruction its month end.


Hitesh Galiyal

mobile +91 [protected]


From: Hitesh Galiyal
Sent: Thursday, June 30, 2016 12:57 PM
To: 'Customer Care'; '[protected]@coolpadindia.com'
Subject: FW: REF no - JS[protected] (Screen Replacement ) [C] ( Pending from last 1.5 month ) - see the trail mail

Classification: Public
Hi Customer support team,

Getting late revert from customer care also … Disgusting service by coolpad.
If you are not provide proper service to your customer then please do not launce new product . will affect badly.
Please look in to this matter pending from 1.5 moth from cool pad service center.

Need solution as soon as possible.


Hitesh Galiyal
Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Thursday, June 30, 2016 12:44 PM
To: 'Customer Care'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Public
Coolpad Team,

Still didn’t received any positive feedback from the customer services center…. They don’t know when mobile will repair & not even status.

No Proper Answer getting from the Qiku.

Please look in to this matter.


Hitesh Galiyal

Mobile +91 [protected]


From: Customer Care [mailto:[protected]@coolpadindia.com]
Sent: Friday, June 24, 2016 1:10 PM
To: Hitesh Galiyal
Subject: Re: REF no - JS[protected] (Screen Replacement ) [C]

Dear Customer,

Apologized for Inconvenience,

As reference your email, We would like to inform you that We had again forward your handset complaint to our concern department, We can try to resolve the same as early as possible.

So, We would like to request you please bear with us till then, We will provide you better solution on the same complaint as early as possible. We do again apologized for inconvenience.

Thanks and Regards
Coolpad India

On Fri, Jun 24, 2016 at 10:50 AM, Hitesh Galiyal wrote:
Classification: Public
Just Confirm with customer care … Phone just reached on 23 june to Gurgaon for repair.
Phone resubmitted dated 6 june. Is it taking 20 days for sending one place to another????????
Can you please update the actual status????
Request you to please replace the handset if its not getting repaird. However phone is having 2 yr warranty.


Hitesh Galiyal
Mobile +91 [protected]


From: Customer Care [mailto:[protected]@coolpadindia.com]
Sent: Tuesday, June 21, 2016 2:50 PM

To: Hitesh Galiyal
Subject: Re: REF no - JS[protected] (Screen Replacement ) [C]

Dear Customer,

Apologize for inconvenience,

As reference your email, We would like to inform you that we have quality team our quality will check your handset after repair. We will ensure you that you will get your handset with proper fit.

Thanks for giving us valuable suggestion.

Thanks and Regards
Coolpad India


On Mon, Jun 20, 2016 at 11:44 AM, Hitesh Galiyal wrote:
Classification: Public
Please be ensure that the mobile screen is fitted as like company fitted don’t want any excuse from you all.

Request you to please check with engineer that screen should be fitted properly.


Hitesh Galiyal


Mobile +91 [protected]


From: Customer Care [mailto:[protected]@coolpadindia.com]
Sent: Monday, June 20, 2016 11:35 AM
To: Hitesh Galiyal
Subject: Re: REF no - JS[protected] (Screen Replacement ) [C]

Dear Customer,

Apologized for inconvenience,

As reference your email, We would like to inform you that your handset has under process at same service center. So, We would like to request you please bear with us. We will provide you better solution on the same as early as possible.

We do again apologized for delay in services.

Thanks and regards
Coolpad India

On Mon, Jun 20, 2016 at 11:32 AM, Hitesh Galiyal wrote:
Classification: Confidential
Still waiting for revert….from cool pad team

I think this not good for coolpad. Now need to post this trail email to social media site.


Hitesh Galiyal

Deutsche Bank AG, Filiale Mumbai
Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Tuesday, June 14, 2016 12:59 PM

To: '[protected]@coolpadindia.com'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Update????


Hitesh Galiyal

Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Monday, June 13, 2016 2:20 PM
To: '[protected]@coolpadindia.com'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Awaiting for reply… Please update status of my phone.


Hitesh Galiyal

e +91 [protected]


From: Hitesh Galiyal
Sent: Tuesday, June 07, 2016 4:20 PM
To: '[protected]@coolpadindia.com'
Subject: RE: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Any update


Hitesh Galiyal


Mobile +91 [protected]


From: Hitesh Galiyal
Sent: Monday, June 06, 2016 4:23 PM
To: '[protected]@coolpadindia.com'
Subject: REF no - JS[protected] (Screen Replacement ) [C]

Classification: Confidential
Hi All,

Please do not consider My mail as Complaint.

My Name is Hitesh Galiyal Qiku Q terra 808 customer.(Purchased in Jan2016)

15 days Back phone given for screen replacement to service center at Marol E touch. Received on Saturday 4 June.

Paid 8200/- for new Touch pad, But within a day the screen comes up its not stick properly there is gap between LED & Touch . we can easily seen light of LED between the gap.

Today I given to the same service center for repair.

If you are charging higher then local repair center, then please provide good & quality work for your valuable clients.

Obviously we expecting perfect works from services centers.


Please look in to this matter on priority my lots of office work done by my Smartphone.


Hitesh Galiyal

My jobsheet no. is JS[protected]. I have given my phone to service centre on 22 April 2016 and they are still not giving my phone and each week they say they will take 7 days more.. And their service is very poor not even the customer care give any exact information about the date and they do not reply for my mail also...

I send my phone coolpad note 3 lite to change the touchpad . but their is no tp is available still now.I give my phone on[protected]. Today it complete one month at service center.
Jobsueet no. Js[protected]
At city fones muncipal building chinnakkada Kollam Kerala state.

So I lost my one month of warranty.
So pls send a tp immediately . otherwise I will complaint to court.
And I don't suggest this phone to my frndz.

Sir, i was submitted the coolpad dazen1 mobile in graphic care patna service center. That time he said to me i will take 15-20 days for service but this time it going to about 2 month 10 days and he will take 1 month more to service..whenever i talk to customer care he always says within 1 week i will give you but he could not resolve this issue.. plz help
Name Bisheshwar kumar
job sheet no.. js[protected]

Company name- coolpad
phone which i have given- coolpad dazen 1
my reference id -JS[protected]
i have given my phone for service in[protected] when i gave the phone for service they told within 15 days they will repair and give it to me.today is[protected] and i haven't got my phone. whenever i call the customer care they are telling me that within 3 days ill get my phone please be patient and when i asked the status they are telling me a part of my phone they ordered has just arrived to there headquarters just today from china and they will give it within 3 days... they are saying this to me for 1 month i emailed them saying my complaint but no response..please help me .. i am being cheated.

Invoice no: s97722/15-16/47594
Invoice date:14-aug-2015
Item code: db3294070
Order no. [protected]
Uborder no: [protected]
Imei no: [protected]


These are the details of my "coolpad dazen 1".
Which was showing 'set restart problem ', also the speakers were not working wel so i went to the service centre on - 21-apr-2016
Jobsheet no: js[protected]

But my smartphone is not fixed yet and there is no responce from the service centre. No one is capable of answering that when will i get my phone back.
As you can see that it has been more than a month now.
I request you to please look after the matter and help me replacing the device with a new one because it is still in warranty period.
Thank you

I brought my phone about 1 month and 22 days ago. My phone was heating so much. But yesterday it was hangup. After that it was shut down and now it is not starting. Now what can i do? If it happen now then whwt will happen feture time. And i have recomanded to my friends. And seven friends have buy this phone. If any problem happen to their phone then who will answer to them.

Contatct no - [protected]

Submitted at sri vinayaka electronics, abids, hyderabad.

Submitted on thursday[protected]

Draft sheet no - js[protected] (Generated on 17th may 2016)

Imei no - [protected]

Model no[protected]

Sri vinayaka electronics els no. - sve/hyd/30413

I had submitted my mobile in sri vinayaka electronics, abids, hyderabad n they did not give me any draft sheet number. How can u people be irresponsible n when i call the sri vinayaka electronics...[protected] number, no one answers the call... Why u coolpad people are tied up with irresponsible people like sri vinayaka electronics. Now when i call ur coolpad customer care, ur executives informed me that my draft sheet no. Js[protected] was registered on[protected]... They wasted 5days of my time and now they are saying to wait for another 5 to 6 days... Ur mobile is great in using, please check my amazon list i have already bought 2 coolpad mobiles n in a week im about to order another one... Even now im willing to use the mobile bt please change the customer service and be responible... Why dont u people reply me after seeing the mail... I have already drafted a mail to [protected]@coolpadindia.com.

Officer in charge
Coolpad india .com/Amazon india.com
www.[protected]@coolpadindia.com
www.[protected]@amazonindia.com


Subject: Replacement of Defective/deficiency/ malfunction of coolpad Note 3 Lite mobile phone

Dear sir,
1. It is intimated I have purchased a Coolpad Note 3 Lite Mobile phone (Champagne white, 16 GB B019z8sgw6 IMEI [protected]) from Amazone India.com on 04 Feb 16 vide Amazon.in order number:[protected].
2. The mobile phone has many deficiency/defects. It is not working properly Its Battery warm continuously up to 55-60 percentage and unexpected shutdown when in use.

3. The problem has been raised to Coolpad customer care no [protected] and Amazone customer care no[protected] at many times on 25, 26 Feb 2016 respectively. But they did not response positively. Both customer care creating suspension.Coolpad customer care said that it is Job of Amazone.com and Amazon customer care said that it is Job of Coolpad

4. Amazon customer care advice me to get a DO Letter from Coolpad to replace it same it was conveyed to Coolpad customer care no [protected] to issue a DO letter Then Coolpad customer care provided me two service centers address at Bikaner i.e Priya Techno Services Vijay Complex Opposite DRM office Bikaner Mobile No [protected] and Adatiya Service Center Shop NO 253 Ganpati Palaza Bikaner But both refused me to issue DO letter They said that Company had instructed not to issue any DO letter to anyone.

5. It is intimated that this is in continuation of various tele conversations of even reference on the subject. Despite being followed up regularly for the subject matter, till date I have received only assurances and no intention of getting the same implemented has been shown from you.

6. I have read the return policy of of amazone india.com and it says that Mobile phones that are fulfilled by Amazon are not eligible for refund.But In case you have received a defective or a damaged mobile phone that is fulfilled by Amazon, you will be eligible for a free replacement.

7. In online return or replace item The windows shows The return window closed on Feb 26, 2016. But I complained it on customere care Before 26 Feb 16(Screen shoot attached.)


8. Hence it is requested that the said mobile may be replaced as early as possible Your Co-operation in this regard is highly solicited.

9. Thanking you in anticipation.

Sincerely Yours,
Sohan Sharma
ratan.[protected]@yahoo.com


Annexure:-Invoice and Screen shoot of online replace
Copy to:- www.[protected]@coolpadindia.com
www.[protected]@amazonindia.com

Hi,

I have purchased coolpad dazen1 on[protected] vide invoice no.S97722/15-16.

Due to screen blinking and not charging problem i gave in touch service center, Hyderabad on[protected] and on[protected] they given me a service number stating that there was problem in screen and it has to be replaced in 7 - 10 days.

Till now as on[protected], they dint repair nor handover my phone.

Kindly look into this and please replace my mobile with good condition.

Thank you,
Satish

91-[protected]

Sir i have purchased a coolpad note 3 phone from amazon invoice date 7-1-16.
The phone got problem even before 1 month completion.I have submitted the phone to the service center on 1st feb 2016, and it is 16th, they are still saying from the beginning that we have demanded parts and we can't guarantee anything about the time. I haven't used the phone not even for a month.i called coolpad customer service also, they are also saying to wait not only to wait but also fell that it may take even a month.please look into the matter

Coolpad Dazen 1 is a third class Chinese mobile which runs max 3-4 month after that its mother bord will crash and u need to visit their partner service senter HCL touch, they will take your mobile and will give u a false promise that they will back your mobile in 7-10 days or max 15 days.
After lots of followup even after 1 or 2 month u will get "baba ji ka thullu"!

with lots of frustration again u will buy new mobile as I have done.

I recently buyed a coolpad phone it worked fine for 6 months after it showed software problem and i submitted it to service centre in pune fortech computers they told it will be repaired within 9 days it has been more than 22 days today still they arent giving phione what should i do?

There are some.problem in my phone then i gave my phone in chiptek service centre hisar they give me 7 days time for returning my phone but there one month passed and they are still saying 1 weak more sir i irritated to hear this i am gona complain about this company to press... other wise take suitable action fast...

Dear sir, i am chandan kumar, i have bought coolpad dazon 1 16 jun 2015. my mobile is not working good, i am visiting two times service center .firstly 15 july and receive the phone .repair the phone and find 29 july. also 5 days again my phone does not work . then i am visiting your service center 3 aug. my phone is not find till now .so if my phone is not repair then pleace replace my mobile .