Coolpad India Complaints & Reviews

Jobsheet-JS[protected]

I submitted my cellphone in Coolpad service centre of Dhanbad on 17/3/17 because it had some charging issue.

The delivery date was 23/3/17 but it is more than 15 days and my cellphone has not yet been repaired.The company nor the service centre is providing any help or any update.

Please look into it and get it done.

Dear sir/Ma'am,
I want to draw your kind attention that I am DIAMOND YADU FROM Raipur chhattisgarh, suffering an issue with my coolpad mega 3, while my sleeping time at night I switched off my and when I woke up in The morning and try to switch on..The phone was not switching on..I tried many a time but phone is still switched off then I visited coolpad India service center Raipur and shared my problem..They checked And asked me about opening internal parts of the phone..I said her that I didn't open this..But she was continuously blaming me that I have opened my phone..the I convinced her again Next again And started yelling..And said to me that.. It's out of warranty I have to pay for it..Then I made her understand many a time even after that she didn't understand and told me go anywhere wherever you can visit..I'll not repair your phone with paying charge..
So, what should I do now??
Shall I wait for further??...Or proceed what can I can do...

Sir,
I bought coolpad smartphone in oct 2016 after about 5 month it stopped working. I take my phone to the service centre located in other city which was 250 km away from my town. Than they told me that my phone should be repair within 7 days but it is about 10-15 days from the day of submitted my phone and from now they are saying it took 4-5 weeks more.
I feel like cheated which service provider tooks that much time to repair a phone.
What can i do without my phone. Pls help

My mobile was given with the complaints - of getting heated up and early battery charge draining out-on 7th 0f March 2017.They said this needs software updation and after doing so returned me on 8th. But battery problem was not solved and hence again went to the service centre MOBILE LAB, CALICUT on 9th. This time they said battery needs replacement and required to send it to your main office .It was under stood that the item was handed over to you on 11/13 this month vide complaint no JS [protected].
Now it is almost 18 days the item was with you and yesterday when I called in your toll free no they said this is kept pending for want of new batter from Bangalore.Even on 20th i spoke to them and even then they told this will be done within a week.Now again they say they need one more week.What should i believe now.You dont have even batter kept stock?what is the service you are giving to the customer? My mobile is quite new only 2 1/2 months old.Why cant you replace with a new one?If the item is giving a complaint within such a small period why cant you provide a new one.Or should it take such a long time to get it rectified.
Please give me a reply immediately, or else i will be forced to approach consumer forum for getting justice. My No is [protected]

I had submitted my mobile coolpad 2.5 mege mobile's touch pad was not working properly, display cracking inside automatically and yellow color pachess on display . We have shown this to service center & they informed us that the display & touch pad needs to be replaced. They have also confirmed that the same will be replaced free of cost since the phone was under warranty. Thus we have submitted the phone on 25th Feb-17, however so far we have not got our phone back!! whenever we ask to employees at service center, they says we have not got the parts & so are not able to do repair/replacement. I was mail on coolpad customer care mail id : [protected]@coolpadindia.com but received auto reply every time mobile phone is under repair

Its more than 1 months now! when can we expect our phone back? If service Center is not able to get the parts than who else will get it!

We can not wait any more now, I request for replacement of phone ASAP or Refund the money of phone.

FYI - we have submitted our phone for repair to :SG Infotech

#2A, 2nd Floor, Thakkar Shopping Mal, Opp. Borivali Railway Stn., S V Road, , Borvali – West, Mumbai – 4000 92,

Job Sheet number -.JS[protected] Date - 25-Feb-2017.

Contact Number : [protected].

Sir
I purchased coolpad note3 on 05.04.2016 .I updated marshmallow to coolpad note3 on 11.02.17 after updation display/picture was not available(some line was there). On13.02.17 I visited coolpad Service Center. I told him what happened in mobile. On14.02.17 when asked him regarding mobile, he is telling its display problem not software. Plz pay money for Rs 3400.I am giving mobile in 10 to 15 min.Its not the software problem. I told him mobile is under warranty repair it and denied to pay money then he went inside shop while coming saying sir its imei no missing and it not comes in warranty (imei no.[protected] & [protected]).On15.02.17 I told him to repair mobile and he asked me for 5300 Rs as New motherboard cost. I received my mobile but I put it in charge .It was not working.I visited again he told me I will see this plz come tomorrow but mobile repaired with old motherboard where I can see rusted charging point in that on 10.03.17. Service center has cheated me Rs 5300.
I have made video as well as audio recording while talking.
Plz see the matter.

Narayan Singh
[protected]

On dec 11 i was buy this mobile phone(coolpad not 5) from comptech computers & mobile 17/1 double story prem nagar, jail road, tilak nagar metro station. New delhi- 110058

sometime i was ignore.But after two months i was realy face problems. And now this time my moblie was dead.It was hang from other chargers. And only four month i was use & then the charger was not working. This is realy not working.
so, plz repaire this charger fastly.

plzz rply for what to do.

Sir mera nam shubham maine kuch dino pehle coolpad note 3 lite liya but wo 1 mahine me hi kharab ho gaya to maine usse 6 feb 2017 ko customer care panjim goa me dala .ab ek mahine se jyada ho gaya hai wo na to mera phone bana rahe aur na hi naya phone de rahe hai .main pareshan ho gaya hu ...pls kuch kijie .niche maine details attach kiya hai ..plzz take some action ..
mo no.[protected]

I am purchased coolpad mobile from Amazon. This mobile touch screen was not working from 2nd Feb 2017 onwards. This mobile is under warrenty.Tirupati service centre we are given this mobile. Service centre phone no[protected] and receipt no 504.Till now mobile repair was not done. Sevaral times we are call to your call centre and mail also given. But your side no response. This type of service we are expect from you. Very very very very poor service. Better I go for other brand mobile it is better for me.either you repair my mobile or give me new mobile.

I buyed ccolpad note 3 lite on dec 16 and on feb 28 the phone got dead automatically ( i was watching video on youtube and mobile got hang and then it got dead, i gave my mobile to coolpad service centre on 1 st march and they told your mobile will be repair and give you after 15 days but it was not repair and today is 22 march and still the my phone is not repaired and its really frustating and i am crying after buying this phone from this worst company (coolpad), i request you that please repair my phone as soon as possible or replace my phone, i beg you sir

I submitted my 'Coolpad dazon' for service as on[protected] but not yet repaired/ received. I tried to contact their customer care number many time and each time I get same reply ' please wait a week'

Also tried to contact them via email, but every time they are sending same apology message. See this http://prntscr.com/enfgvd

My job sheet number : JS[protected] as on date[protected]
My contact Details:
Name : Rajeesh E R
Email : [protected]@gmail.com
Phone : [protected]

I used my phone for 10 months and now coolpad using for 3 mounts and I become ...

I have bought this phone just 5 month back.. Now the problem is even with full charging if my mobile going to turnoff within 3 hours seems battery backup is too low. Some times its got auto restart during calls or playing games and also giving not responding error maximum time, earphone is also not working in this phone, same is working fine in another phone.

Hi,

I have purchased my QIKU Q TERRA, bearing IMEI no: [protected]/ [protected] in Feb 2016 with 2 years extended warranty. My cell screen got damaged and submitted the same for repairing on 17th Nov 2016 and did not get any update yet.

Job Sheet no: JS[protected]

I got a call in Feb 2017 from Customer care regarding giving new handset (Coolpad cool1) in replacement saying the store will contact me. However, after that, I did not hear anything from anyone.

I am trying follow-up, however, there is no response.

Regards,
Dhawal

I have given my mobile to coolpad - hyderabad (Begumpet) service center on jan 23rd 2017.
Till now im not getting a proper response from the coolpad customer support. Evertime i call, they are postponing the delaying the service. Not estimating proper time also. I have mailed them around 10 times... But there was no proper response. My phone was purchased on dec 2016. Atleast i asked them, to refund my money / replace with a new phone. But still, they are replying with the same answer.. Please wait.. Please wait.. Bear with us...
I dont have any trust that they are going to return my phone.

Please find attachments

Phone service jobsheet num is js[protected].
Coolpad customer num: [protected].
Attanced the service copy.
*unable to upload email history
Please help me out to come out of this mental harassment.

Mobile fall down when seated on chair, it's screen damage the corner of right side, it's a gorilla glass screen so why is damage, please resolve my solution, your coolpad service center is so long from my place I'm live in Nagpur Ande your service center is available in Amravati, I call to Amravati but it's not responding against the screen damage solution

Hi Team,

I have given my mobile for repair as there is display problem, Its been more than a week. I am not getting any response from them, they are not even answering the calls. Very irresponsible service by the people in this service center.
Request you to kindly please take proper action immediately on my request.

Details:

Mobile model : Cool Pad Note 3

Warranty: Under Warranty

Imei number: [protected]

Service Centre: Touch, Indra Nagar, Bangalore.

Service Centre Phone: [protected]

JobSheet No. JS[protected]

Regards,
Suresh
mob: [protected]

Sir i m kalpvraksh a youtuber nd affiliate partener in many site i suggust smartphones for other i purchase a coolpad note 5 phone for my customer and it become dead in 12 days so i give this phone for service center in ghaziabad but still there are no service provided by that service center when i call them they say your status is pending and your part is not sended by company so they can't process your phone nd my customer get irritated and he ask me per day for his phone so i want to know why company not send part or company give us extended warranty of two month or not my job sheet no is - JS[protected]

If company not take action about this in upcoming 10 days i have to file the case in court about coolpad becoz i don't like to break the relation with my customers nd also provide bad reviews for each coolpad phone nd never suggust any one becoz this one have burst service so i kindly request you take action about this request or provide me contact no of seniors i[censored] unable to process this request

Dear, I'm facing the problem related Network Accessing for Jio 4G on this device (Coolpad Dazen 1). Also tried for Update the device & take a chance using code (*#*#4636#*#*) for LTE made but failed. Will you please suggesting me, how to fix that issue. Hence the Jio 4G run smoothly.
Feel free to mail me on: [protected]@gmail.com
Call on [protected]

I am really very disappointed with coolpad note 3 lite. From the day one i bought this phone i am getting some problem every day with the device. I had visited service center 3 times they just do a software updateor something like that and after 2 or 3 weeks the problem again starts with the device.last Time when i visited service center they replaced motherboard of my device with a new motherboard but after 1 month i am again getting the same problem.
Problems:
1. Contact names in my phonebook changes automatically and i got call or text from somebody else and device shows some other name.
2.touch don't work after i restart my device for starting 20-30 sec.
3.battery backup is also very poor, my device lasts for almost 4hours if net is off, but if net is on then it hardly lasts for2hours.
My phone is in warranty, my warranty will expire on 29 march 2017.
I am just very disappointed and furstrated with this device i just want a replacement for my device or i will go for some legal procedures.

I gave my Coolpad note 3 Lite to Diya Solutions, Tambaram, Chennai for software update on 17th Jan'17. They screwed up my phone and it was hanging after tge update. They said motherboard is gone and took 22days to replace. Now there is a yellow line in the display and they said it will take 3 months for replacement. Did I buy a phone with 12months warranty to keep it at the service center for 4months? Its ridiculous. I wrote mails to [protected]@coolpadindia.com and [protected]@coolpadindia.com. Nobody bothers to reply. When I call the toll free number and ask for replacement of the phone they are asking me to mail. Even after motherboard replacement calls are not reachable, frequent network issues, slow internet or no internet at times, over heating, faster battery drain. I had also reinstalled software at HCL tough again after motherboard replacement but tge issue is not resolved. Its better to replace with a new phone rather changeing motherboard and display. I can't wait for 3 months.
Diya solutions is one of the worst service center. They make false commitments and dont inform when the phone is ready. They didn't close the job sheet last time and another service center could not create jovbjob sheet. I had, to call Diya solutions to close the job sheet. Is this my job? The staff are very reluctant and lethargic. They dont bother about the customers. Coolpad should cancel such service center contracts.