Coolpad India Complaints & Reviews

I have submitted my coolpad phone model no is 8297L-100 in date[protected] location service center no-156 aggarwal city plaza manglam place sec-03 rohini Delhi but till now my phone not return. Today I got my phone if I said the service center there sat Madame told me to come to the phone when you receive a message if the message did not come until I said so agar apke pass koi massage nahi aya to phone nahi milega sir ye kya service h mere phone lene ke baad se hi 3 month ke baad software problem ayi fir thik ho gaya after 1 month same problem after 1 month same problem uske baad pura dead ho gaya
please sir m apni sari details send kar raha hu please check it...
Gulshan
gulshan.[protected]@gmail.com
[protected]
Jobsheet No JS[protected]
Serial No [protected]
Repoted Faults not power on, ear phone jack issue, scratch on tp

service center par mujhe bola gaya tha 31 jan 2017 tak apko phone mil jayega

My phone is in service centre since 02 dec 2016 for repairment

But it is not repaired yet the service is very cheap.

Tgey are also not making replacement of my handset

I have mailed the coolpad india site but they are also not anwering my mail

I wanna replacement of my phone

Name :-rohit sharma

Address :- talli morh #146 old janipur jammu
Pincode:-180007

I have purchased mobile coolpad note 3 lite from amazon, order i.d.[protected], Invoice No. KA-BLR[protected]
It's touch not working properly, I have registered complaint on 12 dec. 2016, after many follow up regarding solve our complaint, company is not responding properly. Neither they solve problem nor providing exact date to solve our complaint.

Dear CEO,
I am writing this letter to lodge an official complaint about the unsatisfactory service of coolpad service centre that i received in your service centre located at C-10, Sector 10, NOIDA, UP(INDIA).

I have been visiting your centre for long time.I am completely disappointed with the kind of service offering.I had submitted my mobile phone Coolpad Dazen 1 with mobile code DB5310776 and IMEI no. [protected] at your service centre for repairing on 16th january 2017.Now more then 1 month have been spent but they did not return my mobile phone .

Kindly go through my complaint and take appropriate action against it .Otherwise i will complaint officially to consumer forum, government of India.
Thanking you
yours sincerely,
Digvijay Singh Tomar

I am attaching my service jobsheet.

Respected sir,
I give my coolpad note 3 to Touch Multi Brand Service in Rohini Branch for my mobile service purpose, But Still i have not taken my mobile thats already 14th day’s but know one is not responding when i am getting my coolpad, Job Sheet No:- JS[protected],

He said that the phone will get you to 22th February

Kindly Revert back immediately,

Below Is My Details,

Name - Munna kumar

Contact Number:- [protected]

State & City :- Delhi

Model Number:- 8298-I00-8298-I00-Coolpad Note 3 Lite

Job Sheet No:- JS[protected]

Regards
Munna

Back in november 2016 a contest unleash the beast was done by the company and i am one of the winner. in this contest our phone would be upgraded to coolpad note 5 and now February is about to end company worker told us it will done till jan end or feb beginning now i have waited a lot coolpad people only say we will inform you stay tuned nothing else the say us no explaination about why this is delayed nothing they have told we need our upgrade ASAP

Sir,
I am very dissatisfied with your coolpad note 5 device and your customer care service.
This device have battery problem within 7 days from purchase,
Then I called at customer care, and replied from your side that go to service centre and within 7 days your cellphone is ready

I am outside area from service center, so I submitted cellphone on 3rd Feb 2017.

Till 21 Feb 2017, my cellphone is still at service center, and replied that your battery is on the way,

Then I called to customer care, but he is also replied your cellphone is ready within 7 days

Now. Today I called customer care to connect with senior person who tackle such type issue then no one person can connect with you,

Name of officer at customer care point who connect with me

1) shailendra or arun Kumar who told me his changed name is arun Kumar
2) sachin joshi who cut my call during call

I dissatisfied both the person.

Your coolpad service center at jodhpur is very poor service,
He will not give me a satisfied answer also he does not give me jobsheet although I forgot to take from him but he should give me as he is duty to give me jobsheet.

Conclusion - I think this cellphone is manufacturing defects hence,
I recommende that either please replace my cellphone or refund my amount,
I also want to compensating charges from comany due to
. Delay from repair
. Dissatisfied answer from service center point
. Dissatisfied answer from customers care officer
. No one connect with senior officers
.most valuable time of mine

My cellphone and person details as under -

Name - Rahul prajapat
Job sheet no. - JS[protected]
Contact no. - [protected] or [protected]

Thanking you,

Please resolve my issue as soon as possible.

Sir,
I have given mobile in your service center on 17/01/17 for purpose of touch broken this is is the job card no js[protected] and till now means 17/02/17 did not give any update about my mobile and I visit the service center he told me sir part is not available, iwhenI call to customer care he gave false status and please provide the part as soon as possible thanking you

I have coolpad Note 3 Lite. Its had a issue with finger sensor and touch screen. Mobile is in warranty . I have submitted my mobile to service center in kolkata baguhati on 14th jan 2017. Today 15th feb 2017 Still ask me to wait another 10 days.I have called them in every 7 days, they ask me to wait for next 7 days.

Job Sheet No JS[protected]. Very Pathetic service, To replace one part took more then a month which is in warranty, its very horrible service.

Amazon.in order number:[protected]
Serial Number: IMEI - [protected]

I have this problem from the day 1. I never checked this SIM slot2. Recently, when I wanted to use SIM slot2 with another SIM, I found the Slot 2 is not working. Slot 1 is working fine.
I had complained to Coolpad India thro' email and I never got a responsible reply. They kept on asking for details. I had also asked them to direct me to their Service Centre. Later there is no response at all

I have purchased coolpad Y8 model in aug ending and it had a battery problem from december 2016 i have submitted it in the customer care on 04 jan, 2017... until now i have not recived my product ! what is this ?? why are you making it too late?? one month passed and if i contact your service helpline they are telling that it takes time ! more how many days should i wait ??is this the thing you do to us... when we belive you my jobsheet number is JS[protected] please return my mobile as soon as possible! and i want a return reply for this! please do not neglet

Hello sir qick action to my complient .Touch is not working
Sir my job sheet number is JS[protected].my mobile touch is not working. I gave my mobile at service center on 22rd December 2016.I purchased five months ago.my email I'd is karthick.[protected]@gmail.Com. plz send parts to service center. Sir my mobile is coolpad note3lite black color...i will wait long time for my mobile service i cant accept that so kindly Replace new Mobile not return payment and extension in warranty period..

My mobile charging is reducing automatically when it is connected to charger . This problem has been started after 42 days of my purchase (23/12/2016). Actually I have lost my original charger and had bought a new one of same product through Amazon, after using this charger for 2 days problem has started. Hope you solve my problem, I am suffering a lot due to this problem.

Cool pad phone is giving problem from very first day once I give for repair but come back with same problem and second time when I talked to ur call center very badly talk with me like if I want to repair again give for repair and no guarantee this time also this problem will may arise and if so I again give, that means this type of of time pass will continue I want my money back in any how .I don't entertain this type of companies who don't bother about their customers.

I purchase coolpad lyt 4g phone on 26 July 2016. There is no problem after 6 month but before 6 month there is not work properly. There are 2 problem such as ear phone Jack and to show the line on display. I had submitted my coolpad lyt to your service center (touch service center rohini Delhi) for servicing of my mobile on the date of 9 January 2017 in your service centre. They gave me expected returning 1 Feb 2017 but they not return my mobile phone. When I was try to call they no response me. Please take a legal action for service centre.

I have given Coolpad Dazen1 phone in your Anantapur Service center on 20/08/2016, till date not given and there is no proper response. Customer support also not given proper response, I am afraid of my phone, whether I will get back or not. Pls find attached receipt given by service center, please respond immediately and send phone immediately. When I call every time they informing as next week we'll receive, we will call you. Every week I am calling, even after completion of six months there's no response.

My job sheet number is JS[protected]. I have given my phone for repairing one month ago. Still I have not got my phone back and also I wrote mail to them I got following reply
"Dear Customer,
Apologized for inconvenience,

As reference your complaint, We would like to request you that their is no time line but we will resolve your problem as soon as possible."

When I call there Help desk number there standard reply is contact next week and on they have stopped replying to my mails.

My name is sridhar.m, i am from andhrapradesh, , i buy coolpad mobile, , it was problem while i am using, then i will give my phone to nearest service center to my location(ongole service center), on 07/11/2016 i will give to them, , till now they said, my service report was pending, , then i call to customer care they also told same matter, , i want to know how many months to solve one problem on a phone, i am eagerly waiting for my phone usage,

my phone imei number ;[protected]
model number : collpad note3 plus
mobile number ;[protected]

I am gaurav sahu . i have given my mobile to coolpad service center from 6 months .they are giving my mobile, they are saying we have sent your mobile to company . my mobile is coolpad dazen 1 4g .the company is coolpad and this service center is located in bhopal mpo nagar, i can give the address Plot No 75, Zone No 2, M P Nagar, Bhopal - 462011, Near Reymond Showroom . please do something

I bought mobile from amazon and company is coolpad in april 2016 after 2 months issue in screen and touch started so send it to service centre but issue not resolve again submit then they not responding again took that device and submit to noida service centre and they resolve issue then i took it from there but not issue in its mike (outgoing voice ) and now around 4- 5 months passed and my mobile is in service centres.