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Country Holidays Inn & Suites Complaints & Reviews

3.2
Last updated Sep 27, 2023
Complaints 680
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Unresolved
251
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Country Holidays Inn & Suites Phone Numbers

Toll free
1800 103 3808
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58
1800 3000 2701
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+91 12 0499 4070
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Country Holidays Inn & Suites Head Office Address

OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India
201301

Country Holidays Inn & Suites reviews & complaints page 11

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V
Vinita104
from Delhi, Delhi
May 22, 2022
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Address:Noida

Dear CHIS,

Aapke aapne hi apne nhi hain to hmare kya honge.
Mr. Gaurav from Reservations I think. He told me that don't recommend Membership of CHIS to anyone. I'm recommending you Something Westin Holidays which is coming with a great holiday offers.
He recommended us to join Westin. What a great team you are having.

Have a great Day
Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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    A
    amitaggarwal2509
    from GHAZIABAD, Uttar Pradesh
    May 14, 2022
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    It's been a year, I took the membership. At the time of taking membership, they verbally communicated many benefits, including rooms with breakfast, 2 rooms adjustment in a day from the days available but nothing in actuality. Now, every time they say breakfast is additional, 2 rooms cannot be booked in a day despite asking them to adjust from membership days.
    Besides, we cannot plan in advance any vacation as they book hotels 25-30 days in advance only, if I have to book my flight and am not sure of the hotel whether I will get the desired property I end up booking a hotel on my own directly which again so frustrating. Also, they don’t have properties across locations which is again shocking.

    I want my amount to be refunded.
    Jun 1, 2022
    Complaint marked as Resolved 
    They have partly resolved my complaint, i am marking my issue as resolved for now.
    Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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      D
      dhirajpahuja
      from Pune, Maharashtra
      May 12, 2022
      Jun 7, 2022
      This thread was updated on Jun 7, 2022
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Address:Hno 114 sector 7 gurgaon

      Already submit one complaint but I got calls and they promise me to give rooms for proffered location and hotel. But still no confirmation given. I already book hotels from goibibo site. I don’t think they will give me any room in future . Any good hotel is either sold out or not in their list. At the time of membership the confirm that they will give 4 star or 5 star hotel only and the hotels they show during presentation is not available in their list. I request please refund my money . I don’t want this membership. Response is very slow to book any room we need 15-20 days. Without any booking they told me to mention this issue as resolve. I request please stop they to sell this product this is totally wastage of money.
      Jun 7, 2022
      Complaint marked as Resolved 
      resolve
      Country Holidays Inn & Suites customer support has been notified about the posted complaint.
      resolve
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        H
        HiteshBansal2101
        from Panchkula, Haryana
        May 11, 2022
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        It is a fraud company. Promise moon to you and give you "baba ji ka thullu"

        My ID is CHISPH 773170. I took this membership around 4 yrs back. First booking i took immediately alongwith the payment so that was good. But after that There is always one or other excuse ready with them for not providing a property.

        Even while getting the membership i was promised to provide two rooms in case of need by adjusting the days pending or due. but now they refused to do so. As while getting the membership my kids are below 6 and now they are above 6. and now they are forcing to provide another room on tariff basis only. Which is unjustified.
        May 13, 2022
        Complaint marked as Resolved 
        Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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          T
          TanVeerSingh
          from Ludhiana, Punjab
          May 10, 2022
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Fraud

          Its a fraud company. Promise moon to you and give you "baba ji ka thullu"

          i took this membership 4 yrs back. First booking i took immediately alongwith the payment so that was good. But after that they only provide property in off season and the one which is available online through other sites at a much lower price. There is always one or other excuse ready with them for not providing a property.

          At the time...
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          dhirajpahuja
          from Pune, Maharashtra
          May 10, 2022
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          While giving membership they confirm me that they will provide 2 Rooms and for first booking they give me 2 rooms after that it is very difficult for me contact them. They Pick Phone very rarely response on Email is very Poor.

          They charge for Extra room and breakfast .

          My 60 night and 70 days still pending i need refund
          Jun 7, 2022
          Complaint marked as Resolved 
          resolve
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            J
            JayeshM001
            from Gurugram, Haryana
            May 10, 2022
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            Address:Noida

            One more complaint I want to file. The response that we get is not up to the mark. We get the mail response in next day. It should be a promy responsive team.
            Make it upgraded.
            May 10, 2022
            Complaint marked as Resolved 
            Resolved
            Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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              JayeshM001
              from Gurugram, Haryana
              May 10, 2022
              May 10, 2022
              This thread was updated on May 10, 2022
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Address:Noida

              Dear Team,
              I am a member since 2020. My membership ID is CHISAPK985424. As per the advice I can the booking in Tree Houses. But the booking team denied as per the availibility. I want the booking in Kerala in Tree House.
              If not available now. Kindly make it available in the next month.

              Its very important.
              May 10, 2022
              Complaint marked as Resolved 
              As per the conversation the query has been resolved for now.
              Country Holidays Inn & Suites customer support has been notified about the posted complaint.
              Dear Member

              Kindly share the correct membership id so that we can fetch you details and coordinate with you accordingly for the same
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                A
                Abhi056668
                from Delhi, Delhi
                May 10, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Address:Noida

                I got the mail from Consumer Compalint's side that my complaint has been forwarded. But I got no response from the sales team or team. I called the sales person as well but they advised to contact the customer care.
                May 10, 2022
                Complaint marked as Resolved 
                Resolved
                Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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                  Abhi056668
                  from Delhi, Delhi
                  May 10, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Address:Noida

                  The call I got yesterday was not well discussed. I got the call someone from CHIS. She asked me for the experience in pror trips. The call was good but instead of calling for the booking in africa they called me for feedback. This is not the way.

                  CHIS Team Kindly update your client status for better communication.

                  Thanks
                  May 10, 2022
                  Complaint marked as Resolved 
                  Resolved.
                  Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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                    A
                    Abhi056668
                    from Delhi, Delhi
                    May 10, 2022
                    May 10, 2022
                    This thread was updated on May 10, 2022
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Address:Noida

                    I am a member of CHIS since 2019. My membership ID is CHISDLSA758695. I took several trips around the world. This time my father wants to visit Africa. I called the booking team and they denied as there's no property there. Kindly confirm me the same. make it possible for the travelers to visit such hot destinations as well.

                    This is a serious issue. kindly have a look and revert back ASAP.
                    May 10, 2022
                    Complaint marked as Resolved 
                    I got the call and the team assured for the availability.
                    Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                    Dear Member

                    Kindly provide us the correct membership id so that we can fetch your details and coordinate with you accordingly.
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                      S
                      Sumit0022
                      from Noida, Uttar Pradesh
                      May 10, 2022
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Address:Noida

                      I am member of CHIS since 2017. I a 30 years premium member. I got booking in domestic for many times. But This time I want my holiday in Africa but due to some issues the properties are not available.
                      I request CHIS to bring back better properties in Africa as it's very beautiful place.

                      Kindly respond on the same. As soon as possible.
                      May 10, 2022
                      Complaint marked as Resolved 
                      They will be coming with the location very soon.
                      Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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                        A
                        ajay022
                        from Delhi, Delhi
                        May 10, 2022
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Address:Noida

                        I have contacted many times but no response till now. Kindly Have a look to this concern and updàte me back.
                        May 10, 2022
                        Complaint marked as Resolved 
                        Done
                        Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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                          S
                          Sethia_Sunil
                          from Delhi, Delhi
                          May 10, 2022
                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                          Resolved
                          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                          Hi Team,

                          I had made a payment of Rs. 5000 as token money for membership plan, subject to getting written offer confirmation and satisfaction with regards to the agreement.

                          The screen shot of payment is attached. Your sales representative has promised that it will get refunded if I am not availing the plan. Screenshot attached for your reference.

                          The agreement has not been executed. Hence request you to refund the amount back to my account or reverse the same.
                          +2 photos
                          May 10, 2022
                          Complaint marked as Resolved 
                          The company has called up through their no. ‪+91 120 499 4070‬ and agreed to refund the amount once this is marked as resolved. The executive understood the issue and has agreed to send mail for refund. I have not yet received the amount but hopeful that it will be done
                          Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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                            V
                            vishal.mbm2004
                            from NOIDA, Uttar Pradesh
                            May 9, 2022
                            Jun 22, 2022
                            This thread was updated on Jun 22, 2022
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            Need refund for 80k INR which i deposited in 2018 and have got no services from the team despite of multiple discussions.
                            Jun 22, 2022
                            Complaint marked as Resolved 
                            In discussion and verbal commitment from the team, i am closing the ticket as resolved.
                            Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                            Tried to chase the team again but no response on e-mails
                            vishal.mbm2004's [Complaint's author] reply, Jun 4, 2022
                            No Response from the team further to their promise and it is wasting my time duration of the plan
                            In discussion and verbal commitment from the team, i am closing the ticket as resolved.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              I have taken membership of CHIS in 2019 and paid 1. 5 lakh to the company. From last several months there has been no response from company on any of the contact details provided them on website. I have tried several times their call centre numbers but it seems that they are absconding. They cheated several consumers like this and ran away with money...
                              May 23, 2022
                              Complaint marked as Resolved 
                              Resolved
                              Country Holidays Inn & Suites customer support has been notified about the posted complaint.
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                                V
                                Vinay Jinie
                                from Delhi, Delhi
                                May 7, 2022
                                May 7, 2022
                                This thread was updated on May 7, 2022
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                                Country Holidays Inn & Suites Pvt. Ltd. false commitment, cancellation of membership and refund of money

                                Address:Country Holidays Inn & Suites Pvt. Ltd. 3rd Floor , A- block,A-37 Sector 63 Noida - 201301 ( U.P)India Toll Free no- 18001033808

                                I am also the Victim in Deal "CHISBOLAKP1006459".

                                The deal was 180000 for 10 years and 90 days with nil Annual maintenance charges

                                At the time of the deal we have discussed that I cannot give more than 5000 per month and will start from June 2022, that time Kyum and Abdul (sales Person) said that EMI will start from may 2022 we will request your Credit Card merchants to make 3 years EMI but they have not done...
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                                A
                                anjushobari
                                May 7, 2022
                                May 18, 2023
                                This thread was updated on May 18, 2023
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Unethical behaviour

                                Address:Unit No. 07, Lower Ground Floor, Garden Galleria Mall, Sector 35, Noida, Uttar Pradesh 201301(India)
                                Website:www.countryholidaysinnsuites.com

                                Myself deepak sharma & anju sharma (Wife) has purchased country holiday inn & suites membership chisbh773927 in 80000/-. 31-mar-2018.
                                We have paid all amounts during inception by mutually agreed terms & condition that we can utilize all 6 nights with 6 family /1night each.

                                It's totally failure of commitment by chis representative.
                                I have taken this membership for entertaining & refreshing in holidays but the scene...
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                                V
                                vishal.mbm2004
                                from NOIDA, Uttar Pradesh
                                May 6, 2022
                                May 9, 2022
                                This thread was updated on May 9, 2022
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                Address:noida sec-63

                                Hi Team, I have filed a complaint against Country Holidays Inn and Suites few months back around forgery and cheating.

                                I received a call to resolve the issue from the Noida team and they assured over the call that they will wave-off AMC to help resolve the issue. I was okay with that but they didn't agree to write that over the mail and forced me to resolve the ticket first before they can action on this.

                                I raised question on this and asked them to resolve the issue first and commit to what they are offering and i am happy to close the complaint. They are now again not responding despite multiple follow-ups.

                                This is such a fraud company which asks to resolve the ticket by giving false promises over the phone. I have a full mail trail as a proof on this conversation and me chasing on this and can share that. Request to help on this and get it resolved as it is hampering our family on daily basis.
                                Jun 22, 2022
                                Complaint marked as Resolved 
                                In discussion and verbal commitment from the team, i am closing the ticket as resolved.
                                Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                                May 09, 2022
                                Updated by vishal.mbm2004
                                No Response yet from the team despite of sending mails for the update
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                                  A
                                  ajay022
                                  from Delhi, Delhi
                                  May 3, 2022
                                  May 6, 2022
                                  This thread was updated on May 6, 2022
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  Address:Noida

                                  I need to suggest one thing that in between the holiday and after the holiday. There should be a feedback call fro the team so that to keep in touch with us and also help us in queries.
                                  Kindly revert back ASAP. I'm trying the call but it's not reachable.
                                  May 3, 2022
                                  Complaint marked as Resolved 
                                  As per the advice by ChIs. I'll get the feedback call.
                                  Country Holidays Inn & Suites customer support has been notified about the posted complaint.
                                  My issue is not resolved, hence ticket should not be closed
                                  Country Holidays Inn & Suites Customer Care's response, Jun 22, 2022
                                  Verified Support
                                  Dear Member,
                                  As per our discussion. Has your query resolved?
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