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Country Holidays Inn & Suites Complaints & Reviews

3.1
Last updated May 16, 2024
Complaints 718
Resolved
442
Unresolved
276
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Country Holidays Inn & Suites reviews & complaints page 11

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A
Abhinav9006
from Muzaffarpur, Bihar
Jul 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic service

They call you for taking membership and once you have taken they are not going to give you any service, I am not getting any booking even after a lot of email and call..service is very bad...
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D
Divya001
from Patna, Bihar
Jul 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Property availability issue

I have taken holiday membership for the company but when I asked them for a trip in Goa they said currently we have no options available......
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A
ajay022
from Delhi, Delhi
Jul 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Property Update issue

Address:Noida

Ad a members I want a clear view of listed properties but somehow it's not available on website or application. while having booking, we have go for email to the customer care then customer care to reservations. This is a long process we have to follow instead of doing just one click over the application. So kindly update your technical team for the same....
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Urmila1111
from Delhi, Delhi
Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Holiday Package Issue

Address:Noida

I wanted to take the package deal of Chis. I had raised my query to Customer care but didn't get any response. Is this a right thing to not serving a client?

If not then contact me ASAP....
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M
Muskan876
from Meerut, Uttar Pradesh
Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Property Enrollment

Address:Meerut

I have visited places but the property should be updated. New properties should be added. They took the price of 5 star but we are getting not that much good. I want to have great service and accommodation as the amount given to them. Kindly do it or this will be an issue....
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Urmila1111
from Delhi, Delhi
Jul 8, 2022
Jul 8, 2022
This thread was updated on Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Holiday Packages Deals

Address:Noida Sector 66

CHIS ko aone members k alawa v packages dene chahiye. Members ko fayda milta hai fir other public ko v deni chahiye. I enquired about the same but I didn't get any response. The reservation team denied about the packages so they should arrange some process for the same. As everyone can't go for membership.
Take care of this concern....
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A
Anil12122
from Noida, Uttar Pradesh
Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Upgradation in Reservation Support

Address:Noida

Dear CHIS,

I am a member since 2019. Maine kafi kuchh use kiya hai. Kafi property me visit kiya stay kiya. But somehow mujhe reservation me Kahi na Kahi dikkat aati hai. Most of the time Maine issues face kiye Hain. App se booking ki issue aati hai. Wo v resolve kro aap.
This is humble request....
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V
Vivek780
from Jaipur, Rajasthan
Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

App Is not working

Address:Shadara

For the booking we have to face many issues. For the last time I had put my query for the same. But I didn't get any response. The booking is always going through emails why not through app.

Kindly update this so that we can use it effectively....
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A
ajay022
from Delhi, Delhi
Jul 8, 2022
Jul 8, 2022
This thread was updated on Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Property availability in UK

Address:Taj Highway, Ghaziabad

I am a happy member of CHIS since 2020 but in case of property availability in UK this time. I am facing a little issue. Last time in Shimla you took the property. I had a great time in Shimla with the staffs and services. Kindly look into this concern and update me as soon as possible. It will be a great help as it will benefit me as a membership holder....
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S
Sumit0022
from Noida, Uttar Pradesh
Jul 8, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Availability of property in UK

Address:Noida

Dear CHIS,
I have raised my query regarding Property in UK. But we didn't receive update as per the guidelines.
As per our request to bring up the property in Shimla. You did very well and brought that one. This time as well. Kindly go for the property in UK. It'll be very helpful....
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This is a big fraud company.They promised me in Feb they are going to refund my money within 60 working days. After 60 working days, they promised me a new date, and then again a new date, and so on. I have so many emails from them where they are just giving me a new date every time for a refund. The owners of this company are doing this intentionally.Soon i will start legal proceedings against them. Don't fall into the trap if they promised...
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Prince Mediratta
from Delhi, Delhi
Jul 6, 2022
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False Commitments

We Took The Membership Plan On May 2022. It’s With Utmost Dissatisfaction And Frustration I Am Writing This. Mr Manish / Miss Muskan And Mr Khurshid Which Was Sales Manager At CHIS Noida Forced Us To Avail The Services. A Whole Lot Of T&C Are Put Before Us On Both Voucher And Membership Nights Which At The Time Of Selling Were Never Mentioned. At The Timing Of Selling They Assured Us That We Don't Have To Pay A Single Penny And About AMC/ASF...
+1 photos
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K
Kiran Khanna123
Jul 2, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Worst service ever

Address:COUNTRY HOLIDAY INN & SUITS, NOIDA

The service of this company is very pathetic, They give false promises and vouchers they provide are totally fake. These vouchers are just to attract you to buy membership. You will not be able to redeem these vouchers at all as they have put lot of clauses. And if you are lucky enough to redeem these vouchers which is 1 % chance, you will only get 10% of the value, like say hotel accommodation first they will provide you location which you...
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Prince Mediratta
from Delhi, Delhi
Jun 28, 2022
Aug 2, 2022
This thread was updated on Aug 2, 2022
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False Commitments

We Took The Membership Plan On May 2022. It’s With Utmost Dissatisfaction And Frustration I Am Writing This. Mr Manish / Miss Muskan And Mr Khurshid Which Was Sales Manager At CHIS Noida Forced Us To Avail The Services. A Whole Lot Of T&C Are Put Before Us On Both Voucher And Membership Nights Which At The Time Of Selling Were Never Mentioned. At The Timing Of Selling They Assured Us That We Don't Have To Pay A Single Penny And About AMC/ASF...
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A
Abil Kurishinkal
Jun 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Booking response delayed

Address:Gate 5, 306 MT TRISSUL, PATHWAYS WORLD SCHOOL ARAVALI, Badshapur-Teekli Road, Aravali Retreat

Dear CHIS team,
I have attempted to make booking though email for booking a property, i recieved response quoting below in 18th June.

"Dear Member,
Greetings from Country Holidays Inn & Suites !!!

Kindly allow us some time we will get back to you after checking the availability.

I have not had any response to this for an other 11 days...till today...
I reached out to customer...
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A
Ayushi4616
Jun 25, 2022
Jun 30, 2022
This thread was updated on Jun 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not providing the payment back which was accidentally made twice

While purchasing the membership, one of the payment was made twice of amount Rs50000. We informed them about the this double payment. They said that they would return the mobey in two weeks. But its been 2 months since they haven't been picking up the calls or replying to our mail regarding the refund. We have tried multiple times to mail them or call them but all the efforts do not seem to be enough. And their services are so bad, Recently...
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R
rkgoel1951
from NOIDA, Uttar Pradesh
Jun 19, 2022
Jun 28, 2022
This thread was updated on Jun 28, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not giving Vacations on Booking request

Membership was taken for Rs.75000/- for 30 days vacations to be availed in 5 years. ( To be availed by April-2024)
Complaints :
1. CHIS is not accepting Request for Booking due to non availability of Resort.
2. Not extending Tenure for another 2 years ie till April 2026 as requested due to Covid / Lock down as all Resorts were not in operation more over CHIS office was also closed during Lockdown.
3. CHIS do not...
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HiteshBansal2101
from Panchkula, Haryana
Jun 15, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unethical behaviour and problems faced during stay

As per my experience I found CHIS is a fraud company.
My ID is CHISPH 773170. I took this membership around 4 yrs back. First booking i took immediately alongwith the payment so that was good. But after that There is always one or other excuse ready with them for not providing a property.

Even while getting the membership i was promised to provide two rooms in case of need by adjusting the days pending or due. but now...
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D
dhirajkuamr7
Jun 11, 2022
Jun 13, 2022
This thread was updated on Jun 13, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not providing Service

Its being 3 year m facing so many issues with this company i paid for membership and I apply manty times but only one time avail the services,

I complained abt to chis company they verbally said on phone will resolve but no they didnt infact they behaved very rudly..

PLease help us if you can.. Thaks...
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Sheetal behal
from Amritsar, Punjab
Jun 10, 2022
Jul 18, 2022
This thread was updated on Jul 18, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Chis membership

Address:Noida

This is inform that chis executives behaved very rude i will not tolerate this kind of behavior and i dont want any kind of membership from this company refund my membership
Its around one year till date you people didnt resolve my query moreover executives such as Mr Abdul, Miss Muskan, Miss Akanksha all of them behaved poorly prior now after so much discussion and mail Miss kirandeep approach and try to solve the matter but again...
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