Country Holidays Inn & Suites Complaints & Reviews

Despite sending the legal notice and having multiple conversations with different company's representatives, no resolution has been provided for my case. The agreement which they highlight containing the "Not Refundable" clause is false on the grounds of law of justice and the same was not given to be read at the time of signing the agreement. The sales representative tried to involve us in his conversation and kept focusing on the promises being already mentioned under the agreement.

After multiple follow up with the admin, customer care and legal team, we have finally received a response which holds no water and is baseless.

After failing to provide a stay for our Maldives stay, now the representatives are requesting to plan for another trip and avail of the booking service rather than asking for a refund. But, not anymore. We don't want to trust a company that has allegations of cheating multiple customers. There are multiple complaints pending against the company to which they don't even respond.

Hi Team,

My case is being pending since November 2021 and despite multiple mail chains and calls, I haven’t received any resolution from the company’s end.

I would like to state that based on various representations and warranties given by your sales team during the meeting on 01.11.2021 at The Piccadily Hotel, Janakpuri, Delhi about the vacations plan and the benefits, I was persuaded and lured to enter...

The company is running a scam. They invite you to their so-called promotional event and try to offer you free vouchers.

When you try to redeem the vouchers and/or book a holiday they never have availability. For bookings which are supposed to be free they ask you for a "booking amount" which is never highlighted in the initial conversations.

They have standard answers for everything and make false promises to resolve the issue. It is a complete waste of time dealing with their employees. CHIS is a crook business and they are trying to use a similar name of a Holiday Inn for fooling people.

I have tons of emails with their executive Sagar Arneja who just keeps stalling the topic of redemption.

Stay away from this false company and don't waste even a minute of your time. I'm surprised that even after so many documented issues and complaints the company is being allowed to operate.

I have made a complaint on this portal on 30th March 2022 but till date not received any revert from company’s end. This shows how they are feeding themselves by illegally taking money from the society who are literally unaware from the fact that whatever has been promised and the commitments which are being made is just a trap in which CHIS guys are expertise in. This is one of the biggest scam running in India by which hundreds and thousands...

Company people, lied in their office to me on 23rd of December 2021 that we will refund your money if you will take back/ resolved your complaints on different portal. Company also made false commitment over mail to refund the whole amount with in 45 working days just for delaying the process since than they are continuously fooled me and not refunding my Rs. 1.50Lacs.

Company miss-sold its membership to me on 2nd October...

Not refunding my money Rs.1.5 Lacs after giving me assurance in written/ on mail to refund, they are intentionally stretching to take illegal benefit of my money. They just want you to resolve the complaint against their false promises & commitment on portal.

Company has taken money on false commitments and promises on 2nd of October 2021. In December They mailed me to refund the whole money within 45 working days. It will be complete 6 month tomorrow company continuously not listening it's own employee According to Mr. Sagar account department not listening to him shows internal mismanagement and misconduct.

This is to bring your kind attention that I have been miss-sold by your sales executive wherein your agreement says something different and your executive has mislead us in all ways. Due to which we didn’t find this membership convenient to us hence would request you to cancel this and give me my money back! They guys have invited us for a very short duration and then didn’t gave us time to read the documents and told us that whatever they are communicating is true to their knowledge.

On a verbal note we have given money on table as we wouldn’t have imagined that we were getting into trap! If there’s a fault from your executive side then your company is liable for the same. You should have to understand this and make justice in right way but not as same as your sales executive.

It's been 5month and company has not taken steps to refund our money despite informing them in acknowledgement call about the fake promises done by their sales representative Manish Kumar & Junior Sales representative Gaurav Rajput.
While signing agreement Manish Kumar & Gaurav Rajput also promised us that they take good care of customer but see attached screenshot of WhatsApp chat.
They don't even reply.

Not...

I'm trying to take booking from that company from last 1 year, but they are denying every time due renew process all the time. In that way, 2.5 years are passed when I purchased the offer but Till no i could not take benefit. Those people dont pick calls

Company is not able to fulfill its commitment not a single time even after giving in writing on mail. It's being 6 month on 2nd April and my money Rs.1.5 lakh got stuck.
It is pathetic.

My financial decisions got badly affected and my commitments to others got ruined.

I purchased their package of domestic tours in October 2021 and i already had paid 110000
And now when i am booking my complementary holiday package of goa for 3N/4D they are showing me options which are only 3 star and when I ask them to book Mayfair hotel they saying the same exact story of agreement renewal, i tried to book three times and they hadn't listed Mayfair hotel as their active property instead of which they are giving...

When we were joining with them they told us they are having all properties and are located at different places. There app shows all paces and properties but at the time of booking only reply we get is there is internal issue and the property and location for vacation is not available.
They are literally fraud. Our hard earned money got wasted in getting associated with them. I won't recommend it to anyone.
False claims false promises shoud be the moto of CHIS.

I didnt resolve my complain still but its been showing resolved. so again i am opening my same complain for third time

With very disappointment I would like to convey that as per discussion and on insisting by with Mr Sagar on a phone call, we went to Noida office 3rd time in a month by taking leave from my job on a loss of Rs 2000/- per day. There faced a complete harassment of approximately 2 hrs listening so many allegations...

ON 25-Dec-2019
i bought membership worth 1.65 lakh and due to some pesonal issue we are not able to reponse after purchase and now they are not picking up the call and no call back has been made i need to cancel my membership.
i need my money back return
Membership Owner : Ajay Kumar Kansal

At the tome of selling of membership, the company shows list of many hotels associated with CHIS but the fact is they do not own any property and has a very limited or no association with hotels and resorts. When you raise request for booking of holidays, they will make every possible efforts for not providing services.

This company has kept similar name of a five star hotel chain Country Inn and Suites and making fool to the customer by taking hefty amount for membership for providing services. After that, they will not provide any service at all.

With due respect, I Deepak Singh, want to draw your kind attention that i have opted CHIS 777976 membership on July 2019.Almost 3 year passed but still I m unable to get good services which was mentioned in the beginning with me.Now company does not provide booking within stipulated time and pretended so much with false commitment.They showed so many properties in CHIS mobile app but actually no such property connected with CHIS.whenever...

My CHIS ID is CHISDLSA77414, I bought this membership on may 5 2018 and paid Rs.80000 for membership. I want to cancel my membership as you are not providing the service you promised. I want my Hard earned money back. At the time of sale Mr. shoib shown me on CHIS website and app such vast collaboration with big hotels but in truth CHIS does not had half of the collaboration. At the time of booking CHIS provides you some other option which...

In continuation of my earlier grievance, it is to mention that CHIS have no intention to give satisfactory services to their customers. They will call customers, give many/unlimited offers, then take payment and in the last, they will get your sign on agreement, which is one sided and clearly indicate that they have no intention to provide services and money is non refundable, thereby trapping the customers. Thereafter, whenever you raised request, then you will know about their actual intention. They will tell you many options for not providing the service until you fed up. So please be careful of CHIS and this type of companies and also aware others in friends’ circle. I am a victim of their tactics and sharing this so that more people become aware and do not buy their membership.

Hi Team,

I have already logged a compliant against the hotel and mentioned my concerns in detail in same compliant (still open). I want to highlight that due to ongoing concerns for 4 years, we have requested them to return our original amount and team clearly denied to help on the same.

We feel cheated, suffered, and lost big sum of money which we earned through years of hard work. We want to proceed legally if the company doesn't return money now.

Need urgent help on this. We will also compliant on other social media platform if required to get the justice on time.