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Country Holidays Inn & Suites Customer Care
Country Holidays Inn & Suites
Customer satisfaction rating: 67%
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281
COMPLAINTS

Country Holidays Inn & Suites Customer Care

Country Holidays Inn & Suites

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Address
OBS TOWER - 3rd Floor, A-Block , A-37, Sec-63 , Gautam Budh Nager
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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11

Customer satisfaction rating
67%
Complaints
281
Pending
0
Resolved
187
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon Closed
Tue 10:00 am - 06:00 pm
Wed 10:00 am - 06:00 pm
Thu 10:00 am - 06:00 pm
Fri 10:00 am - 06:00 pm
Sat 10:00 am - 06:00 pm
Sun 10:00 am - 06:00 pm

Country Holidays Inn & Suites related photos (140)

Country Holidays Inn & Suites Complaints & Reviews

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[Resolved]

 sukhvindersingh4711 on Aug 18, 2018
I have taken their membership in july 2018. You are the king to the company on the day they are selling their plan. They will promise you everything you want to hear. They charged 1.8 lacs for their membership on the assurance that they will provide guaranteed accommodation with 20% discount on air tickets, visa assistance and showed all the wonderful properties on the site. After buying the membership, the only thing we have seen that those same sales persons do not even pick up the call to fulfill their promises. On asking company about accommodations, company says they do not have properties in the locations that the sales person showed to us. They have limited properties and we can only book the same day if any given property name is sent to us. For repeated 40 days of trying to contact the sales persons, he got one iterinary ready for us which included all hotel fares and everything and it was expensive than any local vendor would provide us, it included costs of hotels as well. After telling them why hotels cost is included, they say check with reservations for other types of booking, for international complete package we charge for hotels as well. If you are on the table of sales person, you can visit any country in dreams in just 30 minutes and enjoy a lot, but once you buy the package, your dreams will vanish in face of reality. Now i am frustrated with such approach and i am looking forward to taking this complaint forward.
Complaint marked as Resolved 2018-09-15 11:11:32
As per discussion with Mr. Rahul Arora from CHIS, he has assured that all promised will be fulfilled and he will be working himself on providing all services that have been promised. I am taking back this complaint on his assurance now.
We request you to please confirm your membership id so the same could be resolved at earliest.
Complaint comments  Add a commentComplaint category Entertainment and Recreation

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    Country Holiday Inn And Suites — country holidays inn & suites fraud, illicit, refusing refund and forcing membership against our will [Resolved]

     RuchikaGoel on Aug 17, 2018
    My worst experience with a country holiday inn & suites (Chis), don’t confuse it with brand (Country inn & suites)
    Complaint comments  Comments  (2)Complaint category Travel Agents

    Country Holidays Inn & Suites — country holidays inn & suites fraud, false promises, refusing refund and forcing membership against our will [Resolved]

     Shaurya007 on Aug 17, 2018
    I have recently purchased chis membership and paid half the amount. They had made many false promises as below:
    Complaint comments  Comments  (5)Complaint category Travel Agents

    Country Holidays Inn & Suites — fraud, illicit and unlawful practices, refusing refund and forcing membership against our will [Resolved]

     Gurwinderjit2018
    My worst experience with a country holiday inn & suites (Chis), don’t confuse it with country inn.

    The sweetness...
    Complaint comments  Comments  (20)Complaint category Travel & Vacations

    Country Holidays Inn & Suites — fraud, refused membership cancellation and refund

     Gurwinderjit
    My worst experience with a country holiday inn & suites (Chis), don’t confuse it with country inn.

    The sweetness...
    Complaint comments  Comments  (7)Complaint category Entertainment and Recreation

    Country Holidays Inn & Suites Pvt. Ltd. — for cancellation and amount refund req [Resolved]

     Ajay S R
    I had recently purchased the membership with chis for 10 years and gone through very bad experiences of their services and...
    Complaint comments  Comments  (2)Complaint category Travel & Vacations

    [Resolved]

     gauravpriyabhutani
    Mr. Raunit, venue manager of this company sold the membership with fake promises to me with membership id chisdls774453. At the time of membership they told that i can avail 3 room per day for any trip. When i tried to book the trip to udaipur, they are denying to book 3 room as they said you cant book 3 room because you have owned a membership only for 1 room. I purchase this only in terms that they will provide 3 rooms everytime when we go for vacation with family, now they denying the statement. Actually they denied all the things said at the time presentation. I have paid 140000 for this membership with amc extra. Almost 250000 for nothing. I need to cancel the memership without availing any single trip.

    Please cancel my membership asap and refund the full amount.

    I got below email from them:

    Dear member,

    Greeting for the day!!!

    Would like to apologies for the inconvenience caused to you.

    We cannot proceed your booking as per 03 rooms that you have been asked as your membership allows booking for 2 adults and 2 kids below 6 years and one room can be provided

    Kindly share the details of the person as per one room so that we can proceed further.

    Requesting you to confirm us as soon as possible might be possible that property option sold out.
    Complaint marked as Resolved 2018-11-16 08:10:59
    No step had been taken to resolve my issue, I had mail many time but no reply on my matter, venue manager fraud with us . Now the company refuse to provide the facilities as per venue manager suggest Still issue pending, help us to resolve the issue and payment
    Updated by gauravpriyabhutani Nov 14, 2018
    [Resolved] Country Holidays Inn Suites — fake promises to sell the membership, id chisdls774453

    1 Review
    gauravpriyabhutani on Aug 8, 2018

    Mr. Raunit, venue manager of this company sold the membership with fake promises to me with membership id chisdls774453. At the time of membership they told that i can avail 3 room per day for any trip. When i tried to book the trip to udaipur, they are denying to book 3 room as they said you cant book 3 room because you have owned a membership only for 1 room. I purchase this only in terms that they will provide 3 rooms everytime when we go for vacation with family, now they denying the statement. Actually they denied all the things said at the time presentation. I have paid 140000 for this membership with amc extra. Almost 250000 for nothing. I need to cancel the memership without availing any single trip.

    Please cancel my membership asap and refund the full amount.

    I got below email from them:

    Dear member,

    Greeting for the day!!!

    Would like to apologies for the inconvenience caused to you.

    We cannot proceed your booking as per 03 rooms that you have been asked as your membership allows booking for 2 adults and 2 kids below 6 years and one room can be provided

    Kindly share the details of the person as per one room so that we can proceed further.

    Requesting you to confirm us as soon as possible might be possible that property option sold out
    Updated by gauravpriyabhutani Nov 14, 2018
    I had posted complaint on August month, till date not resolved...kindly help to resolve issue

    My mail id is ...[protected]@yahoo.com
    CT no [protected]
    Updated by gauravpriyabhutani Nov 25, 2018
    As discussed with Mr Rahul, he agree to resolve my issue ...
    Updated by gauravpriyabhutani Nov 25, 2018
    Issue resolved by Mr Rahul
    Here we would like to confirm that we have been providing you all services as per your CHIS membership with us and this is something you are not cooperating with us and not being required AMC which should be paid by you to get the required facility through us.
    gauravpriyabhutani's [Complaint's author] reply, Nov 15, 2018
    No facilities till date provided by your company, AMC will be paid after using 7 days holiday as suggested, no multiple rooms provided till date, property not provided as per menu or uploaded in websites, Venue manager promised failed...company not provide the locations as uploaded in website

    And you are saying that company provided all facilities

    100% fake company, fake promises done at the time of payment

    I want my money back
    gauravpriyabhutani's [Complaint's author] reply, Nov 15, 2018
    Promises done at the time of purchasing membership

    1 multiple room will be provided for your family- fake

    2 booking as per our online website property -
    Fake

    3 breakfast Included if you pay payment right now-
    Fake

    4 AMC condition after payment done, firstly only 140000 to be pay and now 8000 extra every month. Fake

    5 international property like Scotland listed in website, when you ask for property option, they deny by saying it's upcoming property. Fake property, no one will get the same

    There are 21 more facilities promises by company but after payment no such facilities exsist

    If anyone want to know other 21 fake promises please contact
    No promise is fulfilled by the company as discussed...they fooled us that you have to resolved the query then we think about what we promised

    Pls look at the mail what I recieved when I want to book my first booking that to be only for one day after paying 150000 in advance

    Dear Member,

    Kindly transfer the following charges then we can proceed.

    - Annual Subscription fees of First year - Rs. 7, 000/-

    Breakfast & Dinner charges - Rs. 2400/- (Rs.800/- per person per day) for 03 Adults for 01 day

    18% GST on AMC & Breakfast - Rs. 1692/-

    Total Payable charges: Rs:11, 092/-

    Bank details are as follows :-

    NAME - COUNTRY HOLIDAYS INN AND SUITES PVT. LTD.

    BANK NAME - AXIS BANK

    ACCOUNT NO. - [protected]

    IFSC CODE - UTIB0000723

    BRANCH - SECTOR 62, NOIDA

    OR

    Online link for payment : countryholidaysinnsuites.com/checkout/

    Kindly make the payment and share the screenshot with us so that we can proceed your booking.

    And

    The property which they are provided its cost around 5400 for a day

    Same property or better than that is available only @4000 online

    They cheated all the families
    Complaint comments  Add a commentComplaint category Travel & Vacations

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      Country Holidays Inn And Suites — country holidays inn & suites false promises for membership. want refund of my membership fee [Resolved]

       Pratikrasmi Panigrahi
      Hi team,
      Through this complaint i am notifying you about the fraud happened to me made by country holidays inn suites...
      Complaint comments  Comments  (1)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — false promises

       siddhant.88
      At the time of sales company makes bold promises about there properties and also that you can accompany you family and friends...
      Complaint comments  Comments  (1)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — false promises for membership. want refund of my membership fee [Resolved]

       AbhishekSingh0788
      CHIS (Country Holiday Inn & Suites) company gave me false promises and I purchased their membership. But when I tries to use...
      Complaint comments  Comments  (10)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — fake commitments by marketing executives

       [email protected]
      Worst experience, cheating through proper legal knowledge. please read terms and conditions before signing their contract.
      Complaint comments  Comments  (4)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — unethical staff behaviour and false commitments [Resolved]

       saurabh5589
      I had recently purchased the membership with CHIS for 10 years and gone through very bad experiences of their services and...
      Complaint comments  Comments  (2)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — fake promises and claims about the gift vouchers [Resolved]

       ibhatia
      Hi,

      The country club guys made all false claims and promises about giving holiday voucher. Then they wasted...
      Complaint comments  Comments  (11)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — fake promises to sell the membership [Resolved]

       Sapna1991
      Hi,
      I took membership from country holidays inn & suites one year back. Since then i am just trying to book hotel...
      Complaint comments  Comments  (3)Complaint category Travel & Vacations

      Country Holidays Inn & Suites — unethical sales tactics and then deducting gst amount saying it is paid to the government

       Manisha Jhawar
      Their employees will lie to you at every point. Never believe anyone of them. They will call you from different names and...
      Complaint category Travel & Vacations

      Country Holidays Inn & Suites Pvt. Ltd. — false commitment, cancellation of membership and refund of money [Resolved]

       himanshu.g.g
      This is my worst experience with a Country Holiday Inn & Suites/CHIS (don’t confuse it with Country Inn). The sweetness...
      Complaint comments  Comments  (3)Complaint category Travel & Vacations

      Country Holiday Inn And Suites — I want refund of my money [Resolved]

       Richamaurya
      Hi,
      I have taken their membership in april 2018, and tried booking for manali, they said no rooms available, then...
      Complaint category Travel & Vacations

      Country Holiday Inn Suites — fraud alert [Resolved]

       Sunandijha
      I had taken membership in dec.2017, by paying rs. 1lakh for one year + 4 years, with a cash back of rs. 30k for air tickets....
      Complaint comments  Comments  (23)Complaint category Entertainment and Recreation

      Country Holidays Inn Suites — fake promises to sell the membership [Resolved]

       SandyAgrawal
      Hi,

      Mr nadeem, sale representive of this company sold the membership with fake promises to me with membership...
      Complaint comments  Comments  (3)Complaint category Entertainment and Recreation

      Country Holidays Inn & Suites — membership false commitments

       ravikantsharmaa
      Hi all,
      I wish to update you all that country holidays inn & suites sales team during his company profile intro commits...
      Complaint comments  Comments  (20)Complaint category Travel & Vacations

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