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[Resolved]  Country Holidays Inn & Suites — false promises for membership. want refund of my membership fee

CHIS (Country Holiday Inn & Suites) company gave me false promises and I purchased their membership. But when I tries to use them, they denied for most of the things committed at the time of Payment.

When I mail to their reservations team, they say reservations are not possible. Contact sales team. And sales team don't even pick my phone. They normally pick after I call them 6-7 times and they also say blah..blah terms and conditions.

I haven't used any of the Holidays till now, not a single booking and I want to get my money refunded. This is pathetic.
Complaint marked as Resolved 2018-07-29 10:57:55
Country team & I cooperated and came to common agreement. So am taking my complaint back. Hope to get better offers and commitments in future.
Complaint comments  10 Comments     Updated: Share0Tweet0


Thanks alot Mr Singh as your query is being resolved now as follows :
Complaint marked as Resolved
Jul 29, 2018
Country team & I cooperated and came to common agreement. So am taking my complaint back. Hope to get better offers and commitments in future.

We assure with best services and amenities with CHIS.
Hi Abhishek,
How's your exprience with CHIS, ? Did you take any holiday? Could you please share your view. Thanks!
AbhishekSingh0788's [Complaint's author] reply, Jan 8, 2019
Not so good
CHIS is running SCAM and their customer care manager Mr. Rahul Arora still making fake promises and ask you to mark your complaint as resolved here on consumer forum but in reality looks to me Abhishek has not read their terms and conditions carefully where the clause 17 clearly states, everything is superseded by their terms and condition and even Mr Rahul Arora and his fake promises doesn't hold any value nor his emails.

Here is “Country Holiday Inn and Suits (CHIS)” list of Fake and False Acquisitions:
1. CHIS own 6500+ properties worldwide. But the ground reality is CHIS don’t own a single property. All they do is book Standard Rooms though online travel sites.
2. CHIS provide 5 star accommodation at very low price. But the reality is CHIS provide standard room in 2 stay hotels. To lure innocent citizens and get positive reviews for their website/mobile App on Playstore and Appstore, they initially arrange free 1 night stay in 5 star hotels like Roseate House, Aerocity, New Delhi or Hyatt Regency, Delhi.
3. During initial casual talk (which they call as presentation), they smartly give references of “Country Inn and Suits” hotels (the famous brand of Radisson group) and if you catch them, they immediately say no they meant to say “Country Holiday Inn and suites (CHIS)”. Smart tactic to create fascinating impression on general public but in reality its all fake. Their representatives even doesn’t know about famous hotel chains, classification of rooms and/or rewards programs. Their goal is to show something fascinating but when I caught them red handed, the executive said she will ask her senior to clarify but it didn’t happen and the smartly deviated the conversation to other topic.
4. Since CHIS own these properties, our members have to pay “Annual maintenance charge (AMC)” which varies from 8260 to 10500. If you don’t use holiday in a calendar year, you need not to pay AMC. But their terms and conditions say completely opposite to this – its talks about “Annual Subscription Fee (ASF)” and they can change it anytime without any notice and if you fail to pay your membership stands void unless you clear the dues. Now here is the catch:
a. Firstly their words of mouth didn’t match their terms and conditions, refer to attached images and Terms & conditions.
b. Secondly, they never let you read the terms and conditions and make you sign it on dotted line by taking advantage of the situation, as I already mentioned in my consumer forum complaint.
c. CHIS doesn’t own any property hence AMC/ASF is not applicable which they said is towards the maintenance of properties.
d. They say plan your vacation well (min 30 to 60 days) in advance, when you do it yourself, Standard rooms in 2 or 3 star hotels are easily available at nominal cost of INR1700 to 2200 (room rate), for 5 to 6 night the cost will cost somewhere between 8500 to 13200 and that is exactly what they are charging you under the name of AMC or ASF. Smart way to fool honest citizens.
e. If the standard room is not available at your vacation/holiday destination, they will simply deny booking and you can’t do anything.
5. Now referring to Clause 17 of the impugned contract where CHIS themselves acknowledges, whatever has been told/communicated by their employees or representatives either verbal, written or through email is all fake/false and is superseded by CHIS terms & conditions which their employees never let you read and CHIS can changes anything anytime at its own discretion. This clearly implies, Country Holiday Inn and suits (CHIS) doesn’t has any standards of business conduct and has no core business values nor even of his own employees. This simply proves prompters of CHIS are running big SCAM, exploiting Indian Laws and looting Public. They must be brought under the scrutiny of law enforcement agencies. Such an organization can declare bankruptcy overnight and promoters can flee. CHIS website even didn’t disclose who are its promoters.
6. There has been no mention of any cooling off period is their impugned contract. Its only mentioned on their website under refund policy
7. So far employees (doesn’t hold any value as per Clause 17 of their terms & conditions) of CHIS has been refusing to return/refund money on basis on this Impugned contract (which has not been signed by any authorized signatory of CHIS), referring to the consumer forum Ludhiana (Case No.553, Dt.05.07.2012) the Hon’ble Judge specifically addressed this issue of ‘non-refundability’ – “Further the plea taken by the OPs (Country Vacations) that as per the terms and conditions of the impugned contract, the membership fee once paid is non-refundable is also not sustainable, as the impugned contract is one sided standard form of contract (where the parties are not equal in the bargaining power) which the OPs got prepared according to serve their interest and the complainants were supposed to sign only on the dotted line. For such a view we are guided by the judgement by the Hon’ble Supreme Court reported in AIR1986 (SC) 1571.”
8. Since the day one I never agreed to their membership offer and has been requesting them to return/refund the money which they stole under than name of checking special offers on my credit card. CHIS has no right to refuse refund of Money which their employees stole using illicit, unlawful and illegal way as already narrated well in my complaint on consumer forum (copy attached).
9. Whenever I approached CHIS, all you get is threatening where they state – “Do whatever you want to do we have our contacts in Delhi Policy, Lawyers and Income Tax department” during my last meeting with them, even their relationship manager “Rahul Arora” repeated the same wording. He even said – we are not afraid of anything not even India laws.

Requesting all citizens to BEWARE of CHIS and requesting all victims to come together and join hands.
Shortly planning to broadcast to every cell phone to BEWARE of CHIS to save our fellow citizen from becoming victim of their fraud
Country Holidays Inn & Suites Customer Care's response, Oct 21, 2018
Verified Support

Here We would like to reiterate that we are all ready to provide 100% services under your CHIS membership and have explained and advised to start availing our services and as to mention again that you are devising unethical ways to get refund but I would like to convey consumer forum portal is for the real and genuine consumer complaints and not for the things which are all untrue and unethical.
I am victim of chis .conect for .file legal suit
On nine zero four one eight eight eight three three eight
AbhishekSingh0788's [Complaint's author] reply, Jan 8, 2019
In am in..i was want to do the same.
I have used the service is that is very bad. My complaint is already registered but like you said they not afraid of any law. This is directly the case of deficiency of service according to the consumer act.

I have provided the review on their FB page and they delete it. It shows they are not reliable.

Find the pictures of the hotel which I used Bali in the attachment and now they are not ready for full refund they ask for deduction of 46, 600/- for this poor service.

Help me if anybody can.

Check my full issue with CHIS -

Did anyone filed case against this company...I also need to do the same
Requesting all of you write your comments on Google, FB, Twitter and LinkedIn as well to make everyone aware of this company. You can file complain in consumer court.
Same happened with us kindly let us know if you are opting for legal help .we would also go for the same as company is not refunding our hard earned money .
Yes, we filled complaint against then in district consumer court. You can approach it.
This is scam.. we took there deal and now when we are asking then to comfirm hotel booking they are not able to do that which is just for 1 day.. we want refund of our money.
Worst service and totally not acceptable

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